Comparison Summary
This comparison report of Exotel vs. Opus Contact Center is based on a specific set of business needs and context. The comparison uses 2449 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Exotel and Opus Contact Center
Exotel, Opus Contact Center, Toky, Dialpad Ai Contact Center, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Exotel covers Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Engagement Management with Phone Calls, etc.
Opus Contact Center focuses on Sales Call Management with Phone Calls, Communication Management with Phone Calls, Collaboration with Phone Calls, Engagement Management with Omnichannel, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Cloud Communication APIs for Calls, SMS, User verifications and more
Contact Centre Solutions - opustech.co.uk
Financials
SERIES D
NA
Business Need
Total Processes
(we found evidences for)
50
32
Total Goals
(we found evidences for)
11
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Improve internal communications
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Scale best practices
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Improve ROI
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Improve brand engagement
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Build brand awareness
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Improve digital and social presence
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Grow market share
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Improve efficiency
- See 8 more
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Improve internal communications
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Acquire customers
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Enhance customer relationships
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Improve stakeholder relations
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Manage risk
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Scale best practices
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Improve efficiency
- See 4 more
Top Channels
Channels Used
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phone calls
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e-mail
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mobile
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omnichannel
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offline
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on premises
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chat
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video
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events
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trade shows
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user generated content
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blogs
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text SMS
- See 10 more
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phone calls
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e-mail
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mobile
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omnichannel
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offline
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on premises
-
chat
-
video
-
events
-
trade shows
-
user generated content
-
blogs
-
text SMS
- See 10 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
