Bigcontacts CRM: Product updates, Customer stories, and Insights | 2026 Cuspera

BigContacts is a comprehensive contact management system that allows users to organize contacts, manage tasks, track opportunities, and manage email campaigns. It offers an easy-to-use interface for managing contacts, including tracking contact sources and sales pipeline progress. However, BigContacts has limitations in its contact list viewing options, which are restricted to predefined fields.

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The system offers comprehensive helpdesk management capabilities, providing assistance with customization, technical support, and initial setup. Support staff readily provide guidance on using features such as tags and filters. However, some features may require assistance due to their complexity.

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BigContacts facilitates effective customer engagement and follow-up by enabling users to track interactions, schedule follow-ups, and manage sales activities. The platform provides tools for managing open proposals, recording call history, and scheduling meetings. The platform may lack certain advanced features for complex automation or reporting.

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The system facilitates communication management by enabling scheduling of meetings, tracking of sales, and recording of phone calls. It also allows users to send emails and update client profiles from various locations. The system does not include email tracking capabilities.

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This software offers campaign management capabilities that allow users to organize contacts, manage tasks, track opportunities, and manage email campaigns. It provides tools for creating and executing marketing campaigns, including email marketing and direct marketing. The mail merge and campaign marketing features are somewhat difficult to use.

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Bigcontacts is a CRM and Marketing Automation tool that organizes communication with customers & prospects to grow business. It helps to capture more leads, more sales and retain customers.

Bigcontacts CRM helps to streamline lead to revenue strategy to ensure sales and marketing are working toward revenue as a common goal.

Managing prospects and customer relationships is by keeping track of all contacts, calendars and tasks in one platform. All communications with contacts can easily be captured and stored with Bigcontacts including notes, calls, meetings, tasks, files, photos, sales opportunities and all email communication. Bigcontacts gives real visibility into how engaged the contacts are with the emails sent to them on a day-to-day basis.

Bigcontacts CRM is a CRM Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Contact List Management, Helpdesk Management and Engaging And Following Up .

Recording, Personalization and Templates are some of the top features of Bigcontacts CRM.

Bigcontacts CRM is used by Construction, Financial Services and Management Consulting among other industries.

Less Annoying CRM, Monday Sales CRM, Vocalcom and Enghouse Interactive are popular alternatives for Bigcontacts CRM.

Bigcontacts CRM is headquartered at 6555 Sugarloaf Parkway, Suite 307, Duluth, GA 30097, US.