Real-World Case Studies and Customer Success Stories with Salesforce Partner Relationship Management

Salesforce helped Thames Valley Police and Hampshire & Isle of Wight Constabulary launch a self-service portal for victims. Citizens can check... case status and message officers directly. The portal led to a 15% improvement in CSAT score and £1.4M in cost avoidance. Contact center call volumes dropped by 10%. The solution was built and deployed in just 15 weeks.
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Salesforce helped Thames Valley Police and Hampshire & Isle of Wight Constabulary serve the public faster. They built a secure... citizen portal for case tracking and messaging. AI agent Bobbi now handles over 200 nonemergency conversations daily, resolving 75% without human help. Call volumes dropped by 10%. The forces achieved £1.4M in cost avoidance and a 97% reduction in cost per interaction.
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Agentforce helped Thames Valley Police and Hampshire & Isle of Wight Constabulary cut cost per interaction by 97%. The AI agent,... Bobbi, now handles over 200 nonemergency inquiries daily and resolves 75% of them without human help. Wait times dropped from 24 minutes to just four. The solution was deployed in 12 weeks and achieved a 4.6 CSAT score. Staff can now focus on urgent cases, while citizens get fast, clear answers.
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Salesforce Platform helps the Town of Cary protect citizen data and streamline development. The town uses automated sandbox seeding and... robust data governance to modernize operations. Backup & Recover ensures data resilience, while Data Mask & Seed secures sensitive information during testing. Security Center improves permission controls and reduces risk. These tools help deliver efficient, secure services to over 187,000 citizens.
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Salesforce Service Cloud helped the Town of Cary connect with 162,000 residents. The city used cloud-based apps and IoT to... improve public services. Residents can now use Alexa and text messaging to request services and get information. The platform lets staff respond faster and more accurately to citizen needs. Operations are now more efficient, and employees have better access to information.
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Texas Department of Information Resources used Salesforce Platform to build over 25 custom cloud apps for state agencies. They replaced paper-based... procurement with BidStamp, a digital eProcurement app. This move automated workflows, cut costs, and sped up contract awards. Staff built apps quickly, even without IT backgrounds. The agency now delivers more value to citizens while keeping technology costs fixed.
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The State of Rhode Island used Salesforce Customer 360 for Government to move its COVID-19 testing and contact tracing system to the cloud. The team deployed... the new platform in just 30 days, with some features live in one week. The solution replaced manual processes with automated scheduling and integrated case management. This helped reduce errors and speed up contact tracing. The cloud-based system allowed remote work and flexible scaling as the pandemic evolved.
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State of Indiana Department of Child Services used Salesforce to modernize its child support and welfare systems. The team replaced... outdated mainframe systems with a cloud-based platform, integrating data for over 258,000 cases each year. Salesforce enabled real-time case management, analytics, and secure data sharing across agencies. During COVID-19, the platform supported rapid deployment of PPE tracking and contact tracing apps for 4,000 staff. The new system improved coordination, safety, and service delivery for children and families.
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Salesforce Customer 360 Platform helped Cal OES launch a PPE management system in just two weeks. The system enabled the... state to source $2 billion in PPE in 45 days and deliver over 1 billion units. Automation sped up order fulfillment by two days. The platform replaced paper-driven processes with digital workflows. Cal OES now uses data to inform disaster response and resource delivery statewide.
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St. Louis County Department of Public Health used Salesforce to manage COVID-19 case investigations and contact tracing. The team replaced... paper-based processes with a digital platform, enabling real-time data sharing and automation. Case investigations increased from 40 a month to over 100 a day, with peaks of 3,000 cases daily during surges. The omni-channel system improved resident communication and compliance with CDC guidelines. Staff prioritized cases more efficiently, expanding digital tools to address other diseases beyond COVID-19.
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Salesforce helped Singapore Global Network manage 220,000 global members. SGN used Sales Cloud, Service Cloud, Marketing Cloud, Tableau, and Data... Cloud to unify data and automate workflows. Automating the funding program saved 7,000 work hours each month. Tableau enabled data-driven decisions and deeper member engagement. SGN is preparing for AI-powered operations with Data 360 and agentic workflows.
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Salt Lake City used Salesforce Marketing Cloud and Service Cloud to connect with residents during the COVID-19 crisis. The city moved... in-person events online and used social listening tools to track public sentiment. They launched the outreach platform in just one week with help from MTX. The team monitored topics and responded quickly to resident questions. Integrating social, phone, and email channels streamlined case management and improved transparency.
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Washington DC Office of Unified Communications used Salesforce Service Cloud to modernize its 311 and 911 contact center. The team managed... over 1.8 million calls per year for a population that swells to 2 million daily. With cloud-based CRM, reporting became faster and complaints dropped. Call wait times fell from seven minutes to just 0.31 seconds. The platform also helped train and hire 42 new full-time employees through the L.E.A.P. program.
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Salesforce Government Cloud helped DoITT launch vax4nyc, a vaccine management system, in just three weeks. The platform supported over 650,000... COVID-19 vaccine doses in two months. Residents could book appointments in under three minutes. The system unified scheduling, health screening, and reporting for all city-run sites. Staff and healthcare providers benefited from a simple, secure, and scalable solution.
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Salesforce helped the New Mexico Department of Finance and Administration manage emergency rental assistance during the COVID-19 crisis. The team launched... a cloud-based application in just three weeks, enabling fast, secure, and compliant fund distribution. Over $53.7 million was awarded to residents, with more than 22,000 individual awards approved. The platform improved transparency, sped up application processing, and enhanced customer service for citizens in need.
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Ticketmaster uses Salesforce to send 40 million marketing and service messages each week. The company connects data across its business... to deliver personalized experiences to 100 million fans in real time. With Marketing Cloud, Ticketmaster creates tailored communications for different customer needs. Service Cloud gives agents a unified view of every customer interaction. Salesforce Lightning helps sales reps engage clients with a 360-degree view, driving innovation and productivity.
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Salesforce helped Spotify Advertising automate manual sales and marketing processes. Before, campaign data took months to gather. Now, dashboards and... AI insights give full sales pipeline visibility. Opportunity Scoring lets reps focus on leads likely to close. Automated customer journeys increased marketing campaigns fivefold. Personalisation tools boosted click-through rates by 53%. Slack integration cut meetings and emails, raising productivity by 40%. CRM Analytics helps spot at-risk customers for better retention.
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Salesforce partnered with MrBeast to power a massive interactive puzzle for Super Bowl 2026. Over 1 million players used Slackbot... to test ideas and refine theories without ever receiving direct answers. Slackbot handled over 10,000 LLM calls per minute, guiding players through complex riddles while protecting privacy and puzzle integrity. The AI agent used real-time data, semantic search, and advanced security to ensure a fair, engaging experience. Salesforce’s platform enabled high concurrency and strict governance for this unique digital event.
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Salesforce Data Cloud helps SiriusXM unify listener data from many channels. Marketers use this single view to send personalized content... to millions of users. This keeps younger, streaming-focused listeners engaged. The platform turns data into insights for better recommendations. SiriusXM builds loyalty by delivering relevant audio experiences.
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Salesforce Trust Layer protected over a million players during MrBeast’s Super Bowl puzzle hunt. The platform blocked 64,000 prompt injection... attacks and stopped 99.997% automatically. No toxic outputs were generated, and player data stayed private with zero retention. Salesforce Professional Services built a secure, scalable system in just six weeks. The solution handled 1.5 million simultaneous players and 10 million sign-ups.
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Salesforce Professional Services built a platform for MrBeast’s $1M puzzle hunt. The system handled 10 million registrations and 1.5 million... simultaneous users in just six weeks. The architecture used layers like Akamai, AWS, and Salesforce to manage huge traffic spikes. Tableau dashboards gave real-time visibility into player activity. The platform processed 1 trillion tokens in 72 hours and sent 150 million verification emails per day.
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Pandora moved its infrastructure to the Salesforce cloud. This change cut costs by 5 times compared to on-premises systems. Teams... now use Salesforce to collaborate and improve the listener experience. Pandora builds detailed customer profiles to match ads to listeners. The sales, service, finance, HR, and operations teams all use Salesforce as a central platform.
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MIMIT Health used Salesforce’s Agentic Enterprise Architecture to unify patient data and automate workflows. They replaced fragmented EHR systems with... Agentforce Health, giving care teams a real-time, complete view of each patient. This led to $1.5 million in annual operational savings, a 15% reduction in inventory costs, and $500,000 less in system maintenance. Providers now spend less time on paperwork and see 40% more patients. Physician burnout dropped to low single digits, and employees save three hours daily.
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MIMIT Health used Salesforce Agentforce and Data 360 to answer patient FAQs instantly and automate follow-ups. Patients now get immediate,... accurate responses to non-clinical questions through chat. Staff productivity increased by 30% as routine tasks are handled automatically. Patient satisfaction rose by 30% and appointment cancellations dropped from 40% to 18%. Unified data enables more personal outreach and faster care at every step.
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MIMIT Health used Agentforce and Salesforce to automate patient onboarding. Intake time dropped from days to just 5–10 minutes. The... number of patients onboarded per day increased by 35%. Staff save two hours per person each day. The solution saves $200,000 in annual operating costs. Slack and MuleSoft integrations help teams coordinate care faster and more accurately.
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Rush used Agentforce to help patients get faster answers for prescription refills and clinic information. By unifying data from Epic... and other systems in Salesforce Health Cloud and Data 360, Rush gave agents a complete view of each patient. Agentforce automates routine requests and answers common questions, reducing call center case volume by 15%. This lets staff focus on complex patient needs and improves the overall care experience. Rush leads in using agentic AI for patient support in healthcare.
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RingMD used Salesforce Sales Cloud to manage its fast-growing telemedicine platform. The company needed to track diverse patient journeys and... comply with different health regulations. Their in-house CRM was too fragmented, so they switched to Salesforce for real-time data and full visibility. Now, RingMD can follow every phase of the customer journey and make data-driven decisions. This helps them refine their services and support patients in 32 countries.
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Precina used Salesforce Agentforce to automate diabetes care outreach and scale daily patient support. Their pilot program cut A1C levels... from 9.6% to 6.4% in 12 weeks for rural Louisiana patients. Agentforce unified patient data, automated payer coverage, and streamlined onboarding. This saved $80,000 per 5,000 patients in admin costs and up to $25,000 per provider in training. Clinicians now deliver more personalized, real-time care, helping Precina expand quickly and improve patient outcomes.
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Pacific Clinics used Salesforce Nonprofit Cloud to automate patient onboarding. Staff saved 175 hours per month on data entry. The... agency increased client referrals by 300%. Processing a client list dropped from 80 hours to 15 minutes. Employees now serve 500 more clients without extra resources. Automation improved morale and reduced burnout.
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LY Corporation used Salesforce Agentforce and Slack to improve customer support for 107 million users. They shifted IT spending from... maintenance to AI, focusing on agentic service. Agentforce now handles many FAQ inquiries, with a projected 80% autonomous, first-touch resolution. Slack AI features help employees save time and work together better. LY Corporation unified support across 100 services using Salesforce tools.
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LY Corporation used Salesforce to unify support across 100 services. Agentforce now resolves 80% of customer cases and 48,000 emails... per month. Teams use unified customer profiles and Slack for collaboration. This reduced rep burnout and improved service speed. Over 27,000 employees are connected across the group.
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Agentforce resolves 25,000 customer FAQs each month for LY Corporation on the Yahoo! JAPAN portal. The AI-powered service answers 80%... of cases automatically, reducing wait times and improving support consistency. LY Corporation estimates $740,000 in annual savings from this automation. The system connects to real-time user data and order history for accurate, personalized replies. With Agentforce, LY Corporation can scale support as their services grow.
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Salesforce’s Agentic Enterprise architecture helped LY Corporation unite over 100 businesses and 27,000 employees into one global company. MuleSoft integrated data... from 124 services, giving teams real-time access to user, order, and payment data. Slack connected all employees, with 13,000 using AI features for faster work. Tableau enabled 10,000 users to analyze ad sales and optimize campaigns. Agentforce resolved 25,000 customer FAQs monthly and handled 48,000 routine email inquiries, reducing rep burnout and improving service speed.
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Agentforce by Salesforce helps LY Corporation resolve 48,000 routine email inquiries each month. The AI filters 99.9% of spam and... routes complex cases to human reps. 55% of all service emails are now handled automatically. This reduces burnout for 700 customer service reps and improves response times from 72 hours to near-instant. LY Corporation uses MuleSoft to connect real-time customer data for accurate replies.
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Tokopedia used Salesforce Service Cloud and Marketing Cloud to improve customer service for over 90 million users. With Salesforce Professional... Services, Tokopedia achieved zero downtime during migration and gained a 360-degree view of customer interactions. Automation and omni-channel routing reduced repeated customer contacts by 70%. Complaint-to-transaction ratio dropped by 90%. Customer satisfaction rose by 15 percentage points and response times improved by 40 percentage points.
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ShopBack used Salesforce Sales Cloud to manage 4,000 merchants across nine countries. Before Salesforce, contract management was manual and error-prone.... Integrating Sales Cloud with a custom CMS automated contract data flow and improved deal tracking. Productivity increased by 40–60%. One sales ops agent now supports twice as many sales reps. ShopBack gained full visibility into merchant contracts and sales team performance.
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Covecta used Salesforce Pro Suite to replace manual inbox workflows and manage a fast-growing sales pipeline. The team gained a... single source of truth for lead tracking and reporting. In just one year, Covecta grew its pipeline by 4x and monthly revenue by 30%. Net revenue retention reached 130%. Salesforce enabled Covecta to expand into the U.S. financial sector and streamline customer management.
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Thnks used Salesforce to unify its sales and marketing operations. The company moved from operational chaos to a customer-focused approach.... Salesforce helped Thnks boost productivity by 400%. Thnks achieved 10x growth in four years. The platform enabled the team to manage customer relationships in one place. This led to faster scaling and better customer service.
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Riverplus used Salesforce to improve sales and marketing. Before Salesforce, they lost leads and customer data. With Sales Cloud, they... tracked every sale and managed targets better. Sales reps now spend 80% of their day in Salesforce. Quote creation time dropped from 30 minutes to 5 minutes. Lead conversion increased by 30%. Revenue grew 4x since adopting Salesforce.
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RealZips used Salesforce Einstein AI and Sales Cloud to speed up personalized email outreach. Manual research and email writing took... over an hour per lead. With AI, reps now create tailored emails in just 2 minutes. This led to a 40% increase in new customer outreach and a 30% boost in website visits. RealZips plans to automate lead routing and nurturing next.
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Ranosys Technologies used Salesforce to replace its legacy CRM and build a single source of truth. The company created custom... apps for recruitment, workforce, and payroll management on the Salesforce Platform. HR efficiency improved by 30–40% with automated hiring workflows and real-time dashboards. Payroll processing time dropped from seven days to one. During the Covid-19 pandemic, remote access and fast reporting kept productivity high. Salesforce enabled quick adaptation and better decision-making across the business.
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Salesforce helped Telstra simplify its products and improve digital experiences. Telstra used Salesforce to unify customer data and enable real-time... collaboration across teams. The platform streamlined partner engagement, reducing quoting and contracting cycle times from weeks to minutes. Over 4,000 sales and service reps gained access to better insights, boosting user NPS by 80 points in a year. Telstra’s sales pipeline and sales reached historic highs after adopting Salesforce.
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Salesforce helped Telekom Malaysia Berhad (TM ONE) automate manual sales and support processes. Sales reps now spend more time with... customers, reversing the previous 80/20 office-to-field ratio. The company achieved a 3x increase in sales pipeline and doubled lead conversion from 20% to nearly 40%. Service Cloud replaced ten support numbers with a single integrated desk, improving NPS and reducing churn. TM ONE uses Salesforce analytics for deeper customer insights and better engagement.
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T-Mobile used Salesforce's Einstein 1 CRM platform to unify sales, service, marketing, and IT teams. The company streamlined sales and... service across 5,000+ stores, enabling sales reps to access a single view of customer data. T-Mobile achieved a 93% reduction in clicks, 85% faster renewals, and saved 7 hours of weekly work per rep. Low-code apps and automation improved customer care and employee efficiency. The integration helped T-Mobile scale marketing, manage data, and support remote work for over 12,000 agents.
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Singtel used Salesforce to gain deeper customer insights and improve collaboration across teams. The company unified sales, marketing, and support... data with Sales Cloud, Marketing Cloud, MuleSoft, and Tableau. This helped Singtel streamline campaign management, automate account planning, and provide a single customer view. Employees now access real-time dashboards, boosting productivity and decision-making. Salesforce's SaaS model and professional services sped up deployment and adoption.
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One NZ used Agentforce to help hundreds of thousands of prepaid customers switch to new mobile plans. The company built... a digital assistant in just five weeks. Customers now use a self-service portal to compare and select plans anytime. Agentforce pulls real-time account data and answers questions instantly. This solution reduced staff workload and made plan changes fast and easy.
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Salesforce Service Cloud powers nine of Sony’s 13 contact centres across Asia, Middle East, Africa, and India. Sony uses Service... Cloud to unify customer interactions from phone, email, web, and social media into a single agent view. Automation has improved efficiency and accuracy for Sony’s support teams. Agents can quickly access customer histories and manage cases with fewer clicks. Real-time dashboards and reports help managers track performance. Integration with LogMeIn Rescue enables seamless remote support within the same workflow.
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Sonos used Salesforce to pivot to direct-to-consumer sales when stores closed during the pandemic. The company saw an 84% year-over-year... increase in ecommerce growth. Service Cloud and AI tools helped Sonos resolve customer issues 10% faster and deflect over 40% of service cases. Automated workflows saved employees 5 hours per week. Sonos built loyalty with personalized marketing and targeted customer journeys.
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PRISM+ used Salesforce Field Service to cut appointment booking time by 95%. The company switched from manual scheduling with WhatsApp... and Google Sheets to automated workflows. Service Cloud unified customer data and improved service accuracy. Slack integration boosted team collaboration and project updates. Tableau dashboards helped visualize data for better decisions. These changes made PRISM+ more efficient and improved customer satisfaction.
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Philips uses Salesforce to gain a full view of its customers across lighting, healthcare, and consumer lifestyle markets. With Sales Cloud,... Philips connects sales, service, and marketing teams globally, breaking down data silos and enabling real-time customer insights. Service Cloud supports over 7,000 engineers in delivering fast, informed service. Marketing Cloud helps Philips engage customers on social channels. These tools let Philips build products that match local needs and improve lives worldwide.
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Panasonic Asia Pacific used Salesforce, MuleSoft, and Agentforce to improve customer service. 73% of Agentforce conversations were resolved without live... advisors. MuleSoft enabled a 53% faster development speed and a 70% reduction in maintenance effort. Support tickets dropped by 34%. Repair costs in the Philippines fell by $10,000. AI-powered tools helped Panasonic get closer to end customers and deliver more efficient support.
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Goosehead Insurance used Salesforce's Agentforce 360 Platform to secure 20 years of client data. They replaced manual data management with... automated backup, archiving, and security tools. This led to a 97% reduction in row lock errors and 83-92% faster sandbox setup. The company archived 112 million records and achieved a 24-hour recovery point objective. Developers now set up test environments in 1–2 hours, improving compliance and supporting AI innovation.
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Sunday used Salesforce to centralise sales, service, and customer engagement. The company scaled from a few thousand to over a... million customers. Salesforce automation enabled a 78% increase in operational process automation. Sunday saw a 68% rise in average gross written premiums. Over 330,000 active customers now receive personalised engagement. Sunday expanded its B2B2C insurance model across Southeast Asia with Salesforce at the core.
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State Farm used Salesforce to give agents a single view of each customer. They connected data from billing and claims... systems using MuleSoft. Agents now see all customer details and get action plans for claims. Customers get updates by email or text. This made service faster and simpler for both agents and customers. 141,000 associates now use Salesforce at State Farm.
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Roojai used Salesforce to transform its online car insurance business in Thailand. The company switched from a traditional insurance platform... to a full Salesforce solution, integrating Service Cloud, Heroku, and Salesforce Platform. This move gave Roojai a 360-degree customer view and improved customer service. Roojai achieved over 250% year-on-year growth, a 25% reduction in cost per conversion, and a 16% increase in conversions. More than 80% of sales now come from online channels, and marketing efficiency improved by over 10M THB per year.
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Pacific Life used Salesforce to improve customer engagement across its U. S. retail businesses. The company needed a unified platform...to give employees a single view of customer data. Salesforce Financial Services Cloud, CRM Analytics, MuleSoft, and Marketing Cloud helped Pacific Life connect channels and personalize experiences. With these tools, Pacific Life now serves 3 million clients and can tailor digital interactions. MuleSoft enabled real-time data exchange and integration with partners, helping Pacific Life reach new customers.
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Rare used Salesforce’s unified platform to connect farmer data, fundraising, and grant workflows. The nonprofit replaced manual, disconnected tools with... a single CRM, improving data access and automating routine tasks. Teams now anticipate 40% more time for high-impact field work. Centralized data helps Rare expand regenerative farming from 17,500 to 300,000 hectares. Salesforce’s automation and AI features support Rare’s global mission and growth.
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Rare used Salesforce Agentforce to deliver crop-specific advice to smallholder farmers via WhatsApp. Agent Tierra, powered by Agentforce, answered 97%... of farmer questions autonomously and helped 100% of surveyed farmers feel confident using the tool again. The solution is projected to free up 40% more time for field teams and aims to reach 20,000 farmers by 2026. Farmers receive personalized, region-specific guidance, reducing agrochemical use and supporting regenerative practices. Rare’s work earned global recognition, including an award at COP30.
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Riley Children's Foundation used Salesforce Nonprofit Cloud and CRM Analytics to improve fundraising. The team unified donor data and used... AI-powered insights to help gift officers focus on high-potential donors. Predictive dashboards made it easier to spot major gift prospects and personalize outreach. As a result, they expect to cut the large donation cultivation lifecycle by 50% in two years. The foundation aims to increase the number of donors giving $10,000 or more.
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Rare used Salesforce CRM and Agentforce to help rural farmers adopt regenerative practices. Their team of 300 supports small-scale farmers... and fishers worldwide. With Salesforce, Rare unified grant, outreach, and fundraising management. Agent Tierra, powered by Agentforce, gives farmers personalized advice via WhatsApp. 100% of pilot farmers would use Agent Tierra again. Field teams expect 40% more time for high-impact work and aim to reach 100,000 farmers in two years.
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The RealReal uses Agentforce from Salesforce to help their concierge reps save time and manage consignor leads. Agentforce automates shipping... logistics, lead qualification, and admin tasks, letting reps focus on building relationships. With AI-powered automation, reps get 20% of their day back and can handle more consignments. The RealReal expects a 12% increase in sales volume from these productivity gains. The solution supports sustainable fashion by making luxury resale easier and more efficient.
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Sonak Group used Salesforce Einstein 1, Service Cloud, Marketing Cloud, Commerce Cloud, and MuleSoft to transform its retail operations. The company automated... inventory, sales, and customer service processes. MuleSoft cut ecommerce site launch time by 66%. Marketing Cloud boosted conversion rates by up to 25%. Ecommerce revenue grew 70% year-on-year for three years. Customer satisfaction and loyalty also increased.
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Saks uses Salesforce Agentforce to handle routine customer inquiries like order status and returns. This lets service agents focus on... personalized service and building customer relationships. Saks leverages first-party data and AI to create a custom shopping experience across digital, mobile, and in-store channels. The goal is to transform luxury shopping and increase customer loyalty. Saks leaders say Agentforce helps agents deliver the high-touch service customers expect.
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ReserveBar used Commerce Cloud to solve integration and scaling issues in its ecommerce operations. The company now updates inventory and... prices across partner stores every 10 to 60 minutes. ReserveBar can launch 80 to 100 new products weekly with custom page design and automated categorization. On-demand delivery is now possible, with products reaching customers in as little as 20 minutes. Partners can embed ReserveBar’s technology and start selling alcohol online within hours.
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Standard Bank used Salesforce Einstein 1 Platform and Financial Services Cloud to unify customer data. The bank closed open cases... 86% faster after implementation. Customer satisfaction increased by 28%. MuleSoft enabled a new API marketplace, raising governed APIs from 0% to 70% in six months. Standard Bank improved customer service and streamlined operations with Salesforce solutions.
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Santander UK used Salesforce to launch Santander Navigator, a digital platform for businesses expanding internationally. The platform provides personalized growth... strategies and recommendations. Santander UK saw a 4X increase in daily customer conversations and 70% of subscribers are new customers. Registration for the platform takes just 15 minutes. The solution replaced 39 documents with one dynamic online form and freed up over 10 hours per week for relationship teams.
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RCBC used Salesforce to automate and digitise its banking processes. The bank streamlined manual workflows, cutting process time by 50%.... With Marketing Cloud, RCBC launched targeted campaigns, achieving a 16.42% click-to-conversion rate and a 94% drop in cost per conversion. Card transactions rose by 89%. Salesforce enabled RCBC to personalise customer engagement and boost incremental deposits by billions of pesos.
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Ponce Bank unified data from 54+ systems using Salesforce. Employees now have a single, real-time view of each customer. This... change increased operational efficiency and productivity. Bankers deliver more personalized financial guidance. Automation improved loan underwriting and onboarding. The bank now reaches more underbanked and underserved communities.
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Secret Escapes used Salesforce Agentforce to automate customer support. They serve 60 million members and handle 180,000 annual contacts. Agentforce... now resolves 30% of live chat requests and automates routine tasks like refunds. The team built and launched Agentforce in just two weeks using low-code tools. This lets specialists focus on urgent and complex travel needs, improving customer satisfaction and response speed.
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Safari365 used Salesforce and Agentforce to automate repetitive tasks and boost efficiency by 30%. The team built AI agents to... handle booking confirmations, itinerary creation, and personalized customer notes. This freed staff to focus on high-value conversations and improved response times. Salesforce became the central system for all customer and vendor data, enabling tailored safari experiences. The solution delivered fast time-to-value, going live in just six weeks.
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Rara Avis Travel used Salesforce Agentforce to automate 70% of tour information queries. The AI-powered agent answers questions, checks availability,... and helps with bookings 24/7 on their website. Sales Cloud and Service Cloud manage leads, contacts, and case handovers for seamless customer journeys. Slack integration improved team communication and project planning. The solution supports global customer engagement and prepares Rara Avis Travel for international growth.
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Southwest Airlines used Salesforce to improve employee and customer experiences. The company saved $2.8 million by streamlining HR with a... new employee service portal. Service Cloud helped consolidate 15 systems into one, letting agents serve more customers and redirecting 30% of calls to chat. Built-in accessibility tools made work easier for employees with disabilities. Sales Cloud and Experience Cloud gave sales teams better tools and helped business customers manage travel. These changes increased satisfaction for both employees and customers.
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Ocean Network Express used Salesforce to unify sales and service on one platform. The company integrated Sales Cloud with Google... and OPUS Terminal, improving data sync from once daily to every 1–2 hours. This reduced manual work and helped sales respond faster to customers. Service Cloud gave agents a single workspace and faster case resolution. AI tools like Einstein Bots let customers self-serve and freed agents for complex tasks. ONE also used Salesforce learning tools to train teams and drive adoption globally.
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Agentforce helps Northern Trains handle 5,000 annual chats and assistance requests. A 45% rise in support needs pushed Northern to... seek faster, more accessible service. With Agentforce and Salesforce, customers get instant travel info and mobility help through WhatsApp and Service Cloud. Staff save two minutes per case, and a +13 NPS improvement is expected. Data 360 unifies 1.2 million records, letting agents deliver more personalized support.
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Texas Tech University used Salesforce to unify student data from over 8 systems into one portal. The Raider Success Hub... gives students and staff a single place to access grades, advisors, and support. Marketing Cloud helped Texas Tech boost student email click rates by 58%. Predictive analytics and alerts let staff spot at-risk students and act quickly. The university now resolves student support cases 65 days faster and increased enrollment by 12%.
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Salesforce Starter helped Snapology of Lehi run 54% more summer camps this year. The small business used the CRM to... organize contacts, track sales, and manage partner relationships. Owner Adam Ruben found the platform easy to set up and customize. Data visualization tools let the team make quick decisions and forecast growth. Gmail integration ensured all partner emails were tracked. Starter kept costs low while supporting business growth.
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SIM used Salesforce to digitize its learner journey and course administration. The new platform supports self-registration, course feedback, scheduling, and... payment. Salesforce Professional Services guided SIM in building a scalable, integrated solution. The project delivered a digital portal in just 18 weeks. SIM saw 1,300 course registrations in the first six months.
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Engine used Agentforce Voice from Salesforce to automate customer support calls. The team wanted a voice agent that could answer... questions, manage bookings, and handle hotel cancellations. NeuraFlash and Salesforce worked with Engine to launch the first customer-facing Agentforce Voice agent. They started by routing 10% of calls to the new system, then scaled up to 75%. Travelers rated their conversations with Eva Voice highly from the first month. Service reps now spend all their time helping customers, not gathering information.
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Schneider Electric used Salesforce Customer 360 to boost sales efficiency and customer satisfaction. Sales reps now generate up to 500... opportunities a day, a task that used to take three weeks. The company reduced time to close by 30% and improved lead-to-order success rates to 15–20%. Automated quoting cut quote-to-order time from days to just 15 minutes. Customer Care Center agents handle 8 million support interactions yearly with a 360-degree customer view, improving service speed and personalization.
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Schneider Electric used Salesforce to connect over 120,000 employees worldwide. The company unified customer data and streamlined business processes with... Salesforce App Cloud. More than 43,000 users and 400,000 partners now collaborate on a single platform. Service agents solve 10 million cases each year using Service Cloud. Solution selling grew from 10% to over 40% of revenue, and customer satisfaction improved dramatically.
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Philippine Airlines used Slack and Robotics Process Automation to speed up ticket refunds. Refund times dropped from weeks to just... three to five days. Customer satisfaction scores jumped from 60% to 90%. Teams now work together in real time using Slack and Service Cloud. Slack AI is helping automate tasks and improve service. Personalized responses now go out in under 24 hours.
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Curative has replaced its Salesforce CRM system with an in-house AI-powered CRM platform, terminating a $600,000 annual contract. This move highlights... a shift towards custom AI solutions as a cost-effective alternative to traditional SaaS CRM offerings. Salesforce cites security and compliance challenges for in-house systems in regulated sectors as potential hurdles.
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Salesforce reports a significant increase in AI agent deployments, with businesses nearly tripling their use over the past year. Siemens, a key... customer, uses Salesforce's Agentforce platform to automate lead qualification and routing, enhancing efficiency and sales growth. AI agents are increasingly handling complex tasks across industries, driving execution efficiency and improving customer interactions.
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Curative has terminated its $600,000 contract with Salesforce, opting to develop an AI-powered CRM system internally. This move underscores the... potential of AI tools to enable faster, cost-effective software development tailored to specific business needs. Salesforce warns of the security and compliance challenges associated with internally developed systems, especially in regulated industries like healthcare.
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Salesforce's Agentforce 360 platform received Impact Level 5 authorization from the Department of Defense, enabling it to handle sensitive national security data. This clearance allows... the deployment of autonomous AI agents in military workflows. Salesforce aims to capture a significant share of the U.S. AI defense market, with the Army Human Resources Command as the first to deploy Agentforce 360 in this secure environment.
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Salesforce announced that the U. S. Army Human Resources Command (HRC) has selected its Missionforce National Security platform to deploy...Agentforce, marking the first deployment of the IL5-authorized Agentforce in the Department of War. This deployment projects 55 million agent conversations monthly and $6 million in annual savings, demonstrating Salesforce's capability to operate in high-security environments.
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Salesforce has secured IL5 authorization for its Agentforce 360 platform, enabling deployment in sensitive defense environments. The U.S. Army Human... Resources Command (HRC) is the first to deploy this AI-powered platform for personnel support, managing routine inquiries and case histories for 9.2 million individuals. This deployment highlights Salesforce's expansion into defense, enhancing AI capabilities for high-volume interactions.
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Salesforce's Agentforce 360 AI agents have received IL5 authorization, enabling the Department of War (DOW) to deploy these agents for national security purposes. This integration allows... the DOW to streamline defense logistics, enhance recruit onboarding, and transform data into real-time insights. The platform provides secure, autonomous AI capabilities to improve decision-making and operational efficiency across national security missions.
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Salesforce has secured a $1. 6 billion deal with the U.S. Department of Veterans Affairs to enhance veteran services using...its Missionforce platform. This partnership aims to streamline care delivery for over 17 million veterans by integrating AI-powered support, unified communication via Slack, and data aggregation tools like MuleSoft and Data 360. The initiative focuses on reducing administrative burdens, improving communication, and providing personalized care.
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Salesforce has secured a three-year Agentic Enterprise License Agreement with the U. S. Department of Veterans Affairs, valued at up...to $1.6 billion. This contract underscores the growing demand for Salesforce's AI-driven government cloud services.
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The U. S. Department of Veterans Affairs awarded Salesforce a three-year, $1.6 billion Agentic Enterprise License Agreement to expand its...AI-driven solutions, including Missionforce and Agentforce, across its nationwide healthcare network. This deal underscores Salesforce's role in modernizing care coordination for 17 million veterans, reinforcing its public-sector track record.
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Salesforce collaborates with Adamas University to launch West Bengal's first Salesforce Academia Centre of Excellence. This initiative integrates Salesforce technologies... like Agentforce and Tableau into the curriculum, providing students with hands-on experience in AI-powered applications and analytics. The program aims to prepare students for high-demand roles in the digital economy, offering globally recognized Salesforce certifications.
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Salesforce has launched two initiatives in West Bengal, India. At Adamas University, the Salesforce Academia Centre of Excellence will enhance... AI skills through hands-on training and certifications. Vivekananda Hospital has adopted Salesforce's AI-powered patient engagement platform, improving efficiency with AI workflows and QR code outreach. These efforts aim to strengthen AI talent and drive digital transformation in healthcare.
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Salesforce has partnered with Adamas University and Vivekananda Hospital in West Bengal to launch AI-focused training and digital healthcare tools. The initiatives aim... to integrate Salesforce technologies into academic curricula and digitize hospital management. Vivekananda Hospital has implemented the Agentforce 360 platform to automate administrative tasks and enhance patient engagement. These moves aim to expand Salesforce's presence in India's education and healthcare sectors.
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Salesforce secured a $1. 6 billion contract from the Department of Veterans Affairs for its Agentforce AI products, including Slack,...MuleSoft, and Tableau. The VA will use these tools for virtual contact center support, patient triage, and scheduling. This deal highlights growing demand for AI in government services, with potential renewals over three years.
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Salesforce secured a contract with the Department of Veterans Affairs worth up to $1. 6 billion to enhance AI-powered scheduling...and care coordination tools. The agreement spans one year with two optional renewals. Salesforce's existing tools, including Slack and Veterans Crisis Line, will be expanded to improve appointment scheduling times from 28 days to minutes, covering over 40,000 provider services nationwide.
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Salesforce has secured a $1. 6 billion contract with the U.S. Department of Veterans Affairs to modernize veteran care. The...agreement will leverage Salesforce's Missionforce to enhance service delivery, reduce administrative burdens, and provide AI-powered support across VA's extensive network. This initiative aims to improve care coordination, streamline scheduling, and offer real-time insights for better decision-making.
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Salesforce has secured a $1. 6 billion, three-year contract with the U.S. Department of Veterans Affairs to modernize veteran care...using its Missionforce platform. The deal involves AI-powered workflows and secure cloud tools, enhancing service delivery across 170 medical centers and over 1,100 outpatient clinics. This positions Salesforce as a key player in government technology, competing with Microsoft, Oracle, and ServiceNow.
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Salesforce secured a $1. 6 billion contract with the US Department of Veterans Affairs to enhance service delivery using AI...agents. The three-year deal includes contact center support, patient triage, and care coordination, leveraging MuleSoft, Data 360, and Tableau for data integration and analytics. This contract aims to significantly reduce appointment scheduling times and supports over 40,000 provider services.
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Salesforce has secured a $1. 6 billion agreement with the US Department of Veterans Affairs to provide software solutions. This...significant contract highlights Salesforce's role in enhancing government technology infrastructure.
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The Department of Veterans Affairs (VA) awarded Salesforce a $1. 6 billion contract to enhance AI capabilities and modernize veteran...services. The agreement includes expanding AI for patient care and administrative efficiency using Salesforce's platforms. It also involves deploying Slack, MuleSoft, Data 360, and Tableau to improve data integration and operational dashboards.
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Salesforce has secured a $1. 6 billion contract with the Department of Veterans Affairs to enhance veteran care and services....The agreement will build on existing Salesforce deployments, incorporating AI agents to streamline workflows, reduce administrative burdens, and improve care delivery. The contract aims to reduce appointment scheduling times and enhance communication with veterans through advanced technological capabilities.
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Salesforce has been awarded a $1. 6 billion contract by the U.S. Department of Veterans Affairs (VA) to enhance veteran...care and services. The VA will use Salesforce's Missionforce to modernize service delivery, integrating AI and data management tools to improve care coordination and reduce administrative burdens. This initiative aims to provide faster, more personalized benefits and care to veterans across the VA's extensive network.
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Salesforce secured a $1. 6 billion, three-year Agentic Enterprise License Agreement with the U.S. Department of Veterans Affairs to modernize...care coordination for veterans. The VA will use Salesforce's Missionforce platform to enhance care delivery, reduce scheduling wait times, and integrate data systems. This deal builds on Salesforce's existing deployments with the VA, aiming to streamline administrative processes and improve service delivery.
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The US Department of Veterans Affairs awarded Salesforce a $1. 6 billion contract to implement AI solutions, including an Agentic...Enterprise License Agreement. This aims to streamline administrative tasks and enhance employee efficiency through AI-powered virtual contact centers and integrated data systems.
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Salesforce's legal team uses Slackbot to automate legal workflows, enhancing efficiency and trust. Slackbot integrates with Salesforce systems, enabling seamless... data access and streamlining legal processes. This AI-driven transformation boosts productivity and commercial velocity, serving as a model for AI adoption in high-stakes environments. Salesforce's approach demonstrates the potential of AI-human collaboration in legal operations.
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RSM re-architected a commercial sourcing agency's Salesforce platform, removing custom code and enabling scalable, out-of-box functionality. This optimization improved efficiency... and supported future growth, aligning Salesforce with the company's specific needs post-carve-out. The collaboration also included developing a member portal using Experience Cloud, enhancing the agency's customer engagement capabilities.
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Salesforce is investing $1 billion in Switzerland over five years to enhance AI deployments, workforce programs, and partnerships. Oviva, a digital... health company, uses Salesforce's Agentforce to manage over 300,000 customer messages monthly, achieving 95%+ customer satisfaction. This investment aims to strengthen Salesforce's presence in the Swiss market, supporting local partnerships and workforce development.
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A growing life sciences manufacturer implemented Salesforce CPQ, facilitated by RSM, to streamline quoting and pricing processes. This integration centralized... operations, improved forecasting, and enhanced productivity, resulting in significant cost savings and efficiency gains. The system supports complex pricing models and has become integral to the company's commercial technology ecosystem.
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U. S. small businesses are increasingly using AI tools like Anthropic and Replit to develop custom applications, replacing Salesforce and...significantly reducing costs. Greenleaf Management, a real estate firm, saved around $100,000 annually by switching to a custom CRM. This trend raises concerns about the sustainability of traditional SaaS models, despite Salesforce's strong renewal rates.
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US small and medium-sized businesses, including Greenleaf Management and the Seattle Seawolves, are canceling Salesforce subscriptions in favor of AI tools like Anthropic's Claude Code and Replit, saving significant costs. This trend, termed... "SaaSpocalypse," poses a potential threat to SaaS vendors as AI-native solutions gain traction, challenging traditional software pricing and adoption models.
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Curative canceled its $600,000 annual Salesforce CRM contract after developing an AI-driven internal CRM. This move is part of Curative's... broader strategy to reduce SaaS spending by 80% in 2026, focusing instead on AI solutions. The company also replaced Google's Looker with Snowflake for dashboards. Curative's AI agent, Gwen, significantly reduced contract negotiation costs and increased throughput.
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Small US businesses, including Hank AI, are canceling Salesforce subscriptions, opting to build custom CRM systems using AI tools like Claude Code. This shift saves... significant costs, with Hank AI reducing its annual Salesforce fees from $40,000 to $500. The trend raises concerns about the sustainability of traditional SaaS models amid advancing AI capabilities.
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Curative terminated a $600,000 annual contract with Salesforce after developing its own CRM in two months. This move is part... of Curative's strategy to cut SaaS spending by 80% and invest in AI tools like Anthropic. The shift highlights a trend where companies replace traditional SaaS platforms with AI-driven solutions to reduce costs and enhance operational efficiency.
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Curative has canceled its $600,000 annual Salesforce CRM contract, opting for an internally developed CRM system. This move is part... of Curative's broader strategy to cut 80% of its SaaS spending and invest more in AI solutions. Despite this, Salesforce remains widely used, with 150,000 companies still leveraging its platforms.
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Curative, a US-based healthcare firm, replaced Salesforce's CRM software, reportedly eliminating a $600,000 bill. This move highlights cost reduction strategies... and shifts in CRM system preferences within the healthcare industry.
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Curative, a health insurance startup, canceled its $600,000 annual Salesforce contract in favor of an internally developed CRM using AI agents. This move is... part of Curative's strategy to reduce SaaS spending by 80% in 2026. The company leverages AI to automate back-office operations, significantly cutting costs and enhancing efficiency.
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The US Air Force has selected Salesforce's Missionforce platform to manage its global fleet of over 84,000 vehicles across 400 locations. This adoption aims... to streamline asset logistics, enhance mission planning, and improve system reliability. Salesforce continues to expand its presence in the defense sector with this and other significant contracts.
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The U. S. Air Force's 441st Vehicle Support Chain Operations Squadron has deployed Salesforce's Missionforce National Security platform on Government...Cloud Plus Defense to manage a $13.50 billion fleet. This deployment replaces a legacy system and supports future AI applications like predictive maintenance, showcasing Salesforce's capability to handle complex, regulated workloads.
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Salesforce is promoting Anthropic's Claude Tag integration in Slack, despite owning a competing platform, due to its significant investment in Anthropic. Salesforce's stake in... Anthropic is valued at approximately $5 billion, and the company plans to spend $300 million on Anthropic tokens in 2026. This strategic move highlights Salesforce's focus on AI investments and enterprise software dynamics.
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The 441st Vehicle Support Chain Operations Squadron of the Air Force is adopting Salesforce's Missionforce National Security platform to manage its fleet of over 84,000 vehicles. This implementation aims... to enhance logistics and operational efficiency, providing real-time data access for maintenance and vehicle status, ultimately improving mission readiness.
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The Air Force has adopted Salesforce's Missionforce software to manage its $13. 5 billion vehicle fleet, replacing a legacy system....The 441st Vehicle Support Chain Operations Squadron is using the cloud-native platform to manage 84,000 vehicles across 389 locations. The deployment includes IL5-approved applications on Salesforce Government Cloud Plus Defense, enhancing global visibility, mission planning, and logistics coordination.
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The U. S. Air Force has adopted Salesforce's Missionforce National Security platform to manage its 84,000-vehicle fleet, valued at $13.5...billion. The platform, hosted on Salesforce Government Cloud Plus Defense, integrates multiple ERP systems, enhancing fleet operations visibility and efficiency. It also includes AI tools for data automation and maintenance prediction, significantly improving operational efficiency.
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Salesforce's Missionforce National Security platform is now deployed by the U. S. Air Force to manage its global vehicle fleet,...marking a significant expansion into mission-critical government logistics. This deployment highlights Salesforce's capability in secure operational workloads beyond traditional CRM, positioning it against major enterprise software vendors in the defense sector.
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Salesforce has been selected by the Air Force to modernize its vehicle fleet, highlighting the tech giant's role in defense technology and fleet management. This partnership underscores... Salesforce's capability to provide advanced solutions for large-scale government projects.
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Salesforce has pledged $1 billion to Switzerland over five years, focusing on workforce development, expanding its Swiss customer and partner base, and digital transformation. Key customers like... Syngenta Group, Oviva, and FREITAG are already using Salesforce's Agentforce platform. This investment aligns with Salesforce's strategy to deepen its presence in Europe and leverage its trust architecture in data-heavy industries.
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Salesforce announced a $1 billion investment in Switzerland to boost AI transformation. Oviva, a European virtual care provider, uses Salesforce's... Agentforce to handle 300,000 monthly customer messages autonomously, achieving high efficiency in operational support queries. Salesforce's commitment includes partnerships with Swiss organizations and support for local workforce development.
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Salesforce commits $1 billion to advance AI in Switzerland, enhancing its Agentforce technology. Oviva, a Swiss healthcare company, uses Agentforce... to manage 300,000 monthly inquiries, automating half. This investment aims to boost local AI skills and support small businesses in digital transformation.
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SmartRent partners with Hexaware Technologies to enhance its operations using Salesforce's AI technology. This collaboration aims to improve customer support,... billing, and leasing efficiency. SmartRent will leverage AI voice agents and smarter data management to streamline processes, benefiting both renters and property managers.
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Allegis Group is leveraging Salesforce's Agentforce and Data Cloud to enhance customer and candidate relationships, aiming to reduce administrative work by 7,000 hours weekly. This adoption allows... Allegis to focus on building relationships and improving business results, addressing technology constraints and transforming service delivery.
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Salesforce has partnered with the Visa Cash App Racing Bulls Formula 1 Team to deploy its Agentforce 360 platform. This collaboration focuses... on AI-driven fan engagement and real-time data visualization, showcasing Salesforce's technology in a high-stakes sports setting. The partnership highlights Salesforce's expansion into consumer-facing environments, potentially serving as a reference for similar deployments in other industries.
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The Department of Veterans Affairs awarded a $1. 6 billion contract to V3GATE, LLC for Salesforce licenses and AI-driven support...services. This 3-year SEWP task aims to enhance the VA's CRM capabilities with next-generation AI technologies.
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Salesforce forecasts over $60 billion in revenue by 2030, easing growth concerns. The forecast excludes its planned $8 billion acquisition... of Informatica, aimed at enhancing AI capabilities through data management integration. Salesforce also announced a $7 billion share buyback and expanded AI partnerships with OpenAI and Anthropic.
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A leading LTL freight carrier improved its logistics operations by adopting Salesforce to connect customer service, operational workflows, and shipment information. This integration enhanced... shipment visibility and coordination between teams, leading to better responsiveness and a unified view of freight operations.
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Cherokee Federal has achieved Summit-level status in the Salesforce Consulting Partner Program, highlighting its role in providing secure, scalable Salesforce solutions for federal agencies. This recognition underscores... Cherokee Federal's expertise in low-code application modernization and secure enterprise platform delivery, supporting digital transformation in highly regulated environments.
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Salesforce launched Agentforce Help Agent, an autonomous service agent deployable in minutes, enhancing customer service with guided setup and pay-per-resolution pricing. Organizations like PenFed... Credit Union, Fisher & Paykel, and PowerSchool are leveraging this solution to improve customer engagement and service efficiency. The Help Agent integrates seamlessly across channels, offering prepackaged actions and personalized service experiences.
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Salesforce has acquired customer agent platform provider Fin to enhance its AI capabilities and expand its market presence. Analysts believe this... acquisition will accelerate AI adoption within Salesforce's offerings. Despite mixed sentiments from Jim Cramer, the acquisition is seen as a strategic move to shift focus towards AI and away from traditional software-as-a-service models.
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Salesforce partners with Visa Cash App Racing Bulls to deploy its Agentforce CRM solution, enhancing customer relationship management capabilities for the financial services firm.

Thames Valley Police has implemented Salesforce's Agentforce to power Bobbi, an AI agent managing non-emergency interactions. Bobbi handles 200 conversations... daily, freeing over 3,200 operational hours annually. This AI solution enhances citizen engagement, reduces wait times, and identifies high-risk cases for human intervention, marking a significant shift in UK policing's digital approach.
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Salesforce and Visa Cash App Racing Bulls (VCARB) have partnered to enhance fan engagement and race day operations using Salesforce's Agentforce 360 AI solutions. VCARB will leverage... Salesforce's technology, including Slack and Tableau, to unify data and improve fan experiences in Formula 1. The partnership aims to transform VCARB into an Agentic Enterprise, showcasing AI's role in motorsports.
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Visa Cash App Racing Bulls (VCARB) partners with Salesforce to enhance fan engagement and race day experiences using Salesforce's Agentforce 360 AI solutions. The collaboration includes... deploying Slack for team connectivity and Tableau dashboards for real-time data visualization, transforming VCARB into a data-driven, Agentic Enterprise in motorsports.
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Salesforce's Agentforce World Tour in Melbourne highlighted Australian companies, including Kogan and EasyPark, adopting Salesforce's AI agents. Kogan transformed into... an agentic enterprise, while EasyPark improved customer response times by 25%. Salesforce's research shows Australian service leaders prioritize AI spending, outpacing global averages. The event also marked Salesforce's Melbourne office expansion and a philanthropic grant to Australian Schools Plus.
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Salesforce announced a $1 billion investment in Italy, including a new Milan office and AI upskilling programs. Trenitalia, Italy's leading... rail operator, is deploying Salesforce's Agentforce platform to enhance customer service and sales operations, serving over 500 million passengers annually. This move underscores Salesforce's commitment to AI-driven digital transformation in Italy.
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Salesforce has partnered with FIFA as an official tournament supporter for the FIFA World Cup 2026 and FIFA Women's World Cup 2027. Salesforce's technology, including... Slack and Agentforce 360 Platform, will be used for tournament operations, workforce management, and fan engagement across digital platforms. This collaboration highlights Salesforce's role in enhancing sports event management and digital fan interaction.
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Salesforce invests $1 billion in Singapore to accelerate Agentforce adoption through AI research and partnerships, including with Singapore Airlines. The investment supports... Salesforce's AI strategy by enhancing localized infrastructure and enterprise use cases, aiming to boost Agentforce's commercial traction beyond pilots.
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Salesforce's acquisition strategy faces scrutiny as its stock value drops by $212 billion. Despite a $3.6 billion acquisition of Fin,... concerns about AI disruption and slowing organic growth persist. Salesforce has spent over $65 billion on acquisitions, including Informatica and Slack, with mixed results. The company announced a $25 billion stock repurchase program amid undervaluation concerns.
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Salesforce is acquiring AI customer service platform Fin for $3. 6 billion to enhance its Agentforce ecosystem. This acquisition aims...to accelerate the deployment of autonomous AI agents in customer service operations. Fin's technology, powered by its proprietary AI model Apex, will complement Salesforce's offerings, providing faster deployment and improved customer service outcomes.
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Salesforce will deploy its Agentforce 360 portfolio, including Slack, to support FIFA World Cup 2026 and FIFA Women’s World Cup 2027 operations and fan engagement. The deployment will... enhance tournament coordination, stakeholder communication, and AI-driven fan interactions across digital channels.
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Flosum introduces its Agentic DevOps approach to support enterprises scaling Salesforce Agentforce. The platform addresses release management and governance for... autonomous agents, ensuring seamless and secure deployments. Flosum's capabilities include safe agent deployment, goal-driven release management, and governance at machine speed, providing enterprises with architectural control and trust.
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FIFA has appointed Salesforce as an official tournament supporter for the 2026 and 2027 World Cups. Salesforce will provide technology... solutions, including its AI-powered Agentforce platform and Slack, to enhance tournament operations and fan engagement. This partnership aims to streamline communication and deliver personalized fan experiences across FIFA's flagship competitions.
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Salesforce's Paul Tatum highlights the rapid adoption of agentic AI by government agencies, positioning the public sector as a major user. Salesforce's Agentforce platform... aids in deploying AI agents for various government functions, enhancing service delivery and reducing costs. Recent deployments include the Department of Veterans Affairs and Thames Valley Police, showcasing significant cost savings and improved service quality.
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FIFA has named Salesforce as the Official Tournament Supporter for the 2026 and 2027 World Cups. Salesforce's technology, including Slack... and Agentforce 360 AI, will optimize FIFA's logistics, stakeholder management, and fan engagement. This partnership provides Salesforce with a global platform to showcase its AI capabilities to a projected audience of over five billion viewers.
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Edward Jones Investment adopts Salesforce's Distributed Marketing tool to enhance personalized marketing while ensuring compliance. The tool modernizes their marketing... capabilities, offering insights and scalability, and reduces content approval time by 50%. This adoption aids in scaling personal relationships across 20,000 advisors, improving engagement and operational efficiency.
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Salesforce announced a $2 billion investment in France, including the opening of an AI Innovation Hub in Paris and the expansion of its customer ecosystem. Bouygues, a major... French construction company, has deployed Salesforce's Agentforce platform to enhance customer service with 12,000 employees using the AI-powered IRIS agent. This move underscores Salesforce's commitment to AI-driven enterprise transformation in France.
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Salesforce and CVS Health have expanded their collaboration to enhance call center operations using Salesforce's Agentforce Health solution. This partnership aims... to streamline interactions for CVS Health's Aetna and CVS Caremark businesses by integrating AI agents to provide real-time insights. The platform will enable personalized and efficient member care, marking Salesforce's largest Agentforce deal in regulated industries.
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Salesforce highlights significant customer deals to alleviate concerns about potential SaaS industry downturns.

Salesforce reported strong quarterly results, with revenue reaching $11. 13 billion and adjusted EPS at $3.87, surpassing expectations. The company's...AI-powered platform, Agentforce, secured 98 deals, including LVMH, Chobani, and the U.S. Air Force, with ARR hitting $1.2 billion. Despite positive performance, market concerns about AI's impact on traditional software persist.
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Salesforce secured a $72 million contract with the U. S. Air Force, part of a $5.6 billion Department of Defense...deal, to integrate its Agentforce AI platform for personnel and workflow management. This marks Salesforce's largest federal contract, enhancing its presence in secure government cloud environments. The deal could boost Salesforce's position in AI-driven government solutions, potentially leading to more defense and civilian contracts.
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Salesforce secured a $72 million enterprise license agreement with the U. S. Air Force to enhance mission readiness and digital...transformation. The deal, under a $5.6 billion IDIQ contract, will modernize operations with Salesforce's Missionforce platform, integrating AI and data for improved logistics and decision-making. This initiative aims to unify fragmented systems and advance personnel management across the Air Force and Space Force.
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The Department of the Air Force (DAF) has signed a $72 million Enterprise License Agreement with Salesforce to enhance digital transformation and mission readiness. This agreement, part... of a larger $5.6 billion contract, will utilize Salesforce's Missionforce National Security platform to modernize personnel management, improve situational awareness, and support AI deployments. The initiative aims to streamline operations and provide comprehensive mission views across the DAF.
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The U. S. Air Force has signed a $72 million enterprise deal with Salesforce for its CRM solutions, marking a...significant customer win for the company.
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The U. S. Air Force signed a $72 million enterprise license agreement with Salesforce to consolidate its fragmented solutions onto...a unified platform. This deal, part of a larger $5.6 billion contract with the Department of Defense, aims to modernize personnel management, enhance situational awareness, and support AI deployments. The Air Force will leverage Salesforce's Missionforce and Agentforce to improve decision-making and logistics.
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Merck Animal Health has adopted Salesforce's Agentforce Life Sciences for omnichannel engagement, showcasing Salesforce's AI platform's real-world application. This deployment, alongside... integrations with eGain and Mili, highlights Salesforce's strategy to embed AI deeper into specific industries, enhancing customer relationships and increasing switching costs.
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Moderna has chosen Salesforce's Agentforce Life Sciences to unify its global commercial operations. The platform will integrate data, AI, and... customer engagement, providing a unified customer 360 view and enhancing commercial excellence with AI-driven insights. This collaboration aims to streamline Moderna's marketing and customer service efforts on a global scale.
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Moderna is deploying Salesforce's technology to streamline its global commercial operations, enhancing efficiency and integration across its business processes.

Moderna has adopted Salesforce's Agentforce Life Sciences as its global platform for commercial operations, integrating data from SAP and ecommerce systems to create a unified "Customer 360" view. This deployment aims... to eliminate data silos, enhance AI-driven insights, and streamline operations across commercial, medical, and patient services, enabling scalable, omni-channel marketing and improved healthcare provider engagement.
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Dairy Day Ice Cream has partnered with Salesforce to deploy Agentforce Sales and Agentforce Service, enhancing their sales operations and market visibility. This collaboration supports... Dairy Day's expansion into tier 2 and tier 3 markets, aiming to double its retail footprint. Salesforce's platform offers real-time visibility and operational agility, crucial for Dairy Day's growth and Rs 1,000 crore revenue target.
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Vetece's unit secures a 39.63 million RGT contract for Salesforce CRM cloud services, highlighting Salesforce's role in the deal.

Salesforce CEO Mark Benioff highlighted the success of Agentforce, which improved operational efficiency at Pearson and PenFed by automating customer service tasks, leading to significant reductions in human intervention and IT tickets. Benioff emphasized the... potential of AI in transforming business operations, countering negative industry forecasts.
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Chiesi Group has selected Salesforce's Agentforce Life Sciences to enhance its commercial operations and engagement with healthcare professionals. This implementation aims... to create a unified platform for improved collaboration and customer engagement, leveraging AI for actionable insights. The partnership marks a significant shift in the life sciences industry, moving away from legacy CRM systems towards AI-native platforms.
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Salesforce is enabling Engine's transition to AI-driven travel operations using Agentforce 360 and a Salesforce-powered Slackbot, automating 50% of chat-based customer support. This deployment highlights... Salesforce's AI capabilities in complex sectors like travel, offering a reference point for AI-driven customer service improvements.
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Salesforce faces pricing pressure as enterprise customers, like Blavity, plan to replace its CRM with AI-enabled alternatives for cost savings. Customers demand AI... features in base subscriptions, not as add-ons. Salesforce's ecosystem remains valued for its integration capabilities, but AI-driven re-architecture challenges its pricing models.
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Salesforce is challenging ServiceNow in the IT service management (ITSM) space with its new Agentforce IT Service product, which has 200 signups. Salesforce CEO Mark... Benioff highlighted recent customer wins from ServiceNow, while ServiceNow CEO Bill McDermott disputed these claims. Salesforce's approach focuses on AI-driven user engagement, contrasting with ServiceNow's emphasis on control and governance. Salesforce aims to capture a broader ITSM market, including midmarket and SMBs, leveraging its existing CRM and cloud platform relationships.
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Salesforce is investing $500 million in Argentina to advance AI, digitalize the public sector, and support SMEs. The company, which... has doubled its business in Argentina over two years, dismisses the "SaaS Apocalypse" notion. Salesforce's initiatives include AI training and collaborations with the national and Buenos Aires governments to foster digital transformation.
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Salesforce's Agentforce AI products have driven a 169% increase in annual recurring revenue from 29,000 new customer deals. This growth highlights... Salesforce's successful investment in AI, enhancing customer service and sales automation. The adoption of Agentforce across various industries strengthens Salesforce's position in the CRM market, competing with giants like Microsoft and Oracle.
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Videoland is enhancing its customer experience by integrating AI Agents on Salesforce. This initiative, led by VML, aims to improve... customer service efficiency by handling subscription-related queries and reducing churn. The integration demonstrates Salesforce's capabilities in AI-driven customer service solutions.
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The U. S. Department of Labor has modernized its National Contact Center using Salesforce's cloud platform, deploying Agentforce AI agents...like the DOLA assistant. This rollout underscores Salesforce's role in AI infrastructure for federal workloads, highlighting its capabilities in data handling and automation. The deployment is part of Salesforce's broader strategy to enhance its AI-driven offerings across public and commercial sectors.
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Adecco Group has entered a multi-year agreement with Salesforce to utilize Agentforce 360, enabling the deployment of agentic AI at scale. This partnership follows... Salesforce's collaboration with Nvidia, integrating AI agents into business workflows via the Agentforce platform and Nvidia's Nemotron models.
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The U. S. Department of Labor has implemented Salesforce's Agentforce at its national call center. This deployment, built on FedRAMP...Government Cloud, will manage unemployment and benefit applications across 28 programs, processing millions of cases and routing complex ones to human staff.
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The Veterans Health Administration (VHA) has deployed a Salesforce-powered agentic operating system using Slack to enhance veteran care. This system integrates... AI and real-time data, streamlining operations and reducing administrative tasks. It allows VHA staff to focus more on direct care, improving efficiency and service delivery across its healthcare facilities.
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PenFed automates call summaries using Salesforce's Agentforce AI, saving 30,000 minutes daily and $3 million annually. Agentforce processes over 713,000... calls monthly, replacing manual note-taking for 10,000 daily calls.
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