VFS Global
- Information Technology And Services
- Large
Dubai, UAE
VFS Global used Salesforce to unify customer data and streamline workflows. The company replaced multiple platforms with a single system,... giving agents a 360-degree view of each case. Now, 4,570 agents manage cases across 158 countries using Salesforce. This change helps agents resolve cases faster and improves SLA compliance. VFS Global also uses Salesforce to enhance data security for sensitive visa applications.
Genpact
- Information Technology And Services
- Very Large
New York, USA
Genpact used Salesforce to drive a large-scale AI-powered transformation. The company unified sales, marketing, talent management, and sustainability processes on... one platform. Salesforce helped Genpact streamline complex IT systems and integrate data across touchpoints. This led to improved customer and employee experiences. Genpact achieved greater efficiency and set new standards for growth.
Turtini
- Information Technology And Services
- Small
USA
Turtini used Salesforce to speed up complex federal sales processes. They cut opportunity creation time by 90%. Salesforce helped them... manage long sales cycles and partner collaboration. The platform also reduced manual work by logging over 50 emails and documents per opportunity. Pipeline report creation time dropped by 50%. Turtini gained full lifecycle visibility and improved compliance workflows.
Salesforce
- Information Technology And Services
- Very Large
San Francisco, USA
Slackbot helps Salesforce employees save up to 20 hours per week. Staff use Slackbot to search, ask questions, and take... action across calendars, CRM, and conversations. The communications team creates briefing books in minutes using Slackbot. Employees access specialized skills without switching channels. Slackbot gives everyone a single place to get work done inside Slack.
Salesforce communications team
- Information Technology And Services
- Very Large
San Francisco, USA
Slackbot helps Salesforce’s communications team save over 50 billable agency hours each month. The team uses Slackbot to quickly create... briefing books from interviewer backgrounds, talking points, and business context. 98% of the communications team adopted Slackbot. Employees can search, ask questions, and take action across tools without leaving Slack. Slackbot brings specialized agents into conversations, streamlining workflows.
Salesforce
- Information Technology And Services
- Very Large
San Francisco, USA
Slackbot helped Salesforce employees save about $6 million in productivity gains. Employees use Slackbot to search, ask questions, and take... action across conversations, calendars, and CRM. The communications team creates briefing books in minutes using Slackbot. User satisfaction reached 96%. All work happens within Slack, so employees do not need to switch channels or lose context.
Salesforce
- Information Technology And Services
- Very Large
San Francisco, USA
Salesforce uses Slackbot as a personal AI agent for over 80,000 employees. Staff can search, ask questions, and take action... across calendars, CRM, and conversations in Slack. The communications team creates briefing books in minutes with Slackbot. Top adopters save 20 hours per week. User satisfaction with Slackbot is 96%.
Salesforce (Dreamforce event team)
- Information Technology And Services
- Very Large
San Francisco, USA
Salesforce used Data 360 and Agentforce to unify attendee data at Dreamforce. They combined registration, session, and engagement data into... one profile for each attendee. The AI event agent gave personalized session recommendations in the mobile app. Attendees who followed these recommendations had a 30% higher session show rate. Close rates for sales increased by 70% after using session guidance. Unified data helped Salesforce connect event engagement to sales pipeline results.
Bionic
- Information Technology And Services
- Medium
London, UK
Bionic used Salesforce AI agents to help over 200,000 small businesses in the UK manage essentials like energy and insurance. They integrated AI... directly with their CRM to avoid the experimentation trap and focused on automating routine service tasks. This freed up staff to handle complex customer needs and improved operational efficiency. AI agents now handle first customer contact, giving reps more time for one-on-one support. Bionic saw better call routing, fewer missed calls, and less manual work.
Accenture
- Information Technology And Services
- Very Large
Dublin, Ireland
Accenture used Salesforce Agentforce to pilot AI-driven sales and delivery processes. They started with a 2,200-user pilot, focusing on CRM... experience and workflow automation. Agentforce helped automate sales tagging and deal coaching, saving time and improving accuracy. The pilot measured time savings and output improvements, with plans to scale to 55,000 users. Accenture credits Agentforce for driving collaboration and transforming their sales operations.
Financial Services Case Studies and Customer Success Stories with Salesforce Heroku
UTI Asset Management Company (UTI AMC)
- Financial Services
- Large
Mumbai, India
Salesforce helped UTI AMC unify over 20 million investor profiles. The company used Data Cloud and Marketing Cloud to automate... and personalize investor journeys. Campaign build and execution time dropped by 40%. Operational efficiency improved by 20%. Re-engagement rates increased by 2.5x. UTI AMC also saw a 28% reduction in cost per acquisition.
Tableau helps Razorpay detect fraud faster and improve payment success rates. Teams use real-time dashboards to track transactions and spot... issues before they impact customers. Self-service analytics let product, sales, and marketing teams answer questions quickly. Risk teams use Tableau to find fraud patterns and stop revenue loss. Razorpay now acts on insights faster and protects merchant trust with better data visibility.
Hero FinCorp used Salesforce Agentforce to cut loan approval time from 2 days to 30 minutes. The company saw an... 80% reduction in loan turnaround time. Handoffs dropped by 75% and errors fell by 37%. Over three years, they achieved a 35% ROI. Salesforce unified customer data and improved productivity for the operations team.
Salesforce helped Eduvanz automate its loan origination cycle. Eduvanz now processes 2x more loan applications each month, reaching 25,000 with... just 30 team members. Customer onboarding time dropped by 83%, from 30 minutes to five. The number of clicks to submit a loan application fell from 120 to 70. Loan enrolments increased 3x, and first-time borrowers get loans in under 10 minutes. APIs built on MuleSoft connect 120 systems for seamless data flow and faster approvals.
RBC Wealth Management
- Financial Services
- Large
Minneapolis, USA
RBC Wealth Management used Salesforce Agentforce and Data 360 to save advisors 60 minutes per meeting and cut data management costs by 50%. Manual processes and... disconnected tools slowed advisors down. With unified data and AI agents, advisors now get instant insights and fast meeting prep. Advisors spend more time with clients and less on admin work. Salesforce integrations like MuleSoft, Tableau, and Slack help streamline workflows and improve client service.
Agentforce on Salesforce helped Nexo save 2,600 hours of manual work. Nexo built Agentforce in separate sandboxes for global and... UK compliance. They cleaned data and rewrote help articles for both AI and human users. Nexo set clear guardrails and used API callouts for real-time data. Prompt engineering cut agent response time from 57 to 18 seconds.
Tableau helps Razorpay detect fraud faster and improve payment success rates. Teams use real-time dashboards to track transactions and spot... risks. Product, sales, and marketing teams now access insights without waiting for analysts. Risk teams use Tableau to monitor behavioral patterns and stop fraud early. Razorpay segments merchants and analyzes revenue drivers for better targeting. Tableau powers a data-first culture and faster business decisions.
Automotive Case Studies and Customer Success Stories with Salesforce Heroku
Royal Enfield
- Automotive
- Large
Chennai, India
Salesforce helped Royal Enfield unify 80+ data streams into one platform, consolidating 820 data fields and 17 million profiles into 9 million unique customer profiles. This enabled targeted,... AI-driven marketing campaigns, doubling customer engagement rates and reducing communication volume by 50%. Dealers now convert 23% of high-propensity leads, and marketing costs dropped by 15%. Real-time personalisation and predictive recommendations deepen engagement with millions of bikers.
Salesforce helped Tata Motors unify 60 million customer profiles from 10+ data sources. The company used Salesforce Data Cloud and... Marketing Cloud to automate and personalize marketing for its commercial vehicle business. WhatsApp campaigns achieved over 70% open rates, and email/SMS delivery rates rose from 22% to 89%. Engagement rates reached nearly 5%, and 25% of monthly sales now come from digital leads. Campaign deployment time dropped by 25%, freeing up the marketing team for strategic work.
Ather Energy unified its dealer operations using Salesforce Service Cloud. The company replaced 6-7 siloed tools with a single platform,... boosting lead capture adoption to over 85% in two months. Lead capture time dropped to just 45-60 seconds. Staff training time for dealerships fell by 95-98%. Real-time reporting and a 360° customer view improved service and sales. Ather now scales its EV business faster with streamlined workflows and better customer experiences.
Vindis Group used Salesforce Automotive Cloud and Marketing Cloud to improve customer experience. They combined Driver 360 and Vehicle 360... for a single customer view. The team reduced campaign creation time by 60% and generated over 200 qualified leads in early tests. Staff now access real-time data and automate customer journeys. Customers can manage marketing preferences and get more relevant messages. Vindis Group aims to further automate renewals and aftersales processes.
Salesforce Customer 360 helped Bentley Motors connect legacy systems and create a single view of each customer. The company integrated... sales, service, and marketing data to personalize every customer journey. Brand advisors now respond faster and build deeper relationships using real-time insights. Automated lead management and live chat improved sales and service efficiency. Bentley’s digital transformation supports its goal of sustainable luxury and climate-positive operations.
Agentforce helps Goodyear unify customer data and boost sales team productivity. Goodyear uses Agentforce 360, Data 360, and AI-powered tools... to connect sales, marketing, and field service. The platform gives Goodyear a real-time view of every customer and automates tasks for sales reps. Goodyear aims to deliver a seamless, personalized tire buying experience. The solution supports Goodyear's goal to be #1 in tires and service.
Entertainment Case Studies and Customer Success Stories with Salesforce Heroku
Formula 1
- Entertainment
- Large
London, UK
Agentforce helped Formula 1 cut service response times by 80%. F1 unified over 100 data sources to create detailed fan... profiles. Service reps now resolve issues faster and deliver more personalized support. Marketing Cloud and AI-driven content boosted click-through rates by 22%. Fan satisfaction rose 8% year over year, reaching 90%. Tableau enabled F1 to secure new partnerships with actionable audience insights.
Salesforce built a platform for MrBeast that supported over 1 million players in a complex puzzle game. Slackbot guided players,... helping them test ideas and refine theories without revealing answers. The system handled 10 million sign-ups and 1.5 million simultaneous players. Salesforce implemented zero-leakage AI architecture and prompt injection defense to protect player data. The project was delivered in just six weeks.
Salesforce Trust Layer protected over a million players during MrBeast’s puzzle competition. The platform blocked 64,000 prompt attacks and auto-blocked... 99.997% of threats. No toxic outputs were generated. Salesforce delivered a secure, real-time puzzle experience in just six weeks. The solution supported up to 1.5 million simultaneous players and 10 million sign-ups.
Salesforce built a platform for MrBeast’s $1M puzzle challenge. Over 1 million players used Slackbot for real-time puzzle help. The... Trust Layer blocked 64,000 prompt attacks and stopped 99.997% of threats automatically. The system supported 1.5 million users at once. Salesforce delivered the solution in just six weeks.
Pacers Sports & Entertainment
- Entertainment
- Large
Indianapolis, USA
Salesforce helps Pacers Sports & Entertainment unify fan data from 30 sources. The Indiana Fever filled every game and sold... more merchandise than most NBA teams in a season. Salesforce enables personalized fan experiences and drives repeat visits to Gainbridge Fieldhouse. AI-powered insights help the team improve revenue, efficiency, and fan engagement. The company connects with fans nationwide and boosts loyalty using Salesforce tools.
Manufacturing Case Studies and Customer Success Stories with Salesforce Heroku
Godrej & Boyce (Godrej Material Handling)
- Manufacturing
- Large
Mumbai, India
Salesforce helped Godrej Material Handling unify its CRM across 14 business units. Sales reps now respond to leads in less... than two hours. Opportunity-to-order conversions increased by 10%. Service teams improved first response time by 8%. Real-time analytics and a mobile app give teams a complete customer view. This led to faster decisions and better customer experiences.
Salesforce helped Gemini Power Hydraulics boost sales team productivity by 60%. The company replaced home-grown CRMs with Sales Cloud, Service... Cloud, and Pardot. Sales teams now access real-time data and automate tasks for faster, data-driven decisions. Service processes are streamlined, raising service team productivity by 10%. Gemini is building a single source of truth for all customer interactions and driving company-wide digital adoption.
Salesforce helped Cosmo Films boost sales outreach by 20%. The company automated lead management and sales processes using Sales Cloud... and Pardot. Teams now track leads and customer data in one place. A new self-service portal lets customers place and track orders instantly. Case resolution time dropped by 25%. Cosmo Films improved customer trust and sales efficiency with Salesforce.
JK Cement unified its sales, marketing, and channel partner operations on Salesforce. The company replaced over 12 standalone apps with... a single platform, connecting 10,000+ dealers and 150,000 influencers. Sales planning time dropped by 10%, and 90% of orders now flow through Salesforce, reducing manual work and call center costs. Marketing automation increased message volume sixfold while halving the time needed. Real-time dashboards help leaders make faster, data-driven decisions.
Pidilite used Salesforce to automate sales and service, boosting productivity for contractors and employees. The company improved first response time... by 90% and raised first call resolution rates from 75% to 93%. Contractor engagement tripled with custom apps built on Heroku. Influencer onboarding time dropped from 45 days to 5, and influencer enrolments rose by 10%. Pidilite now delivers seamless omni-channel experiences and faster customer support.
Banking Case Studies and Customer Success Stories with Salesforce Heroku
Mascoma Bank
- Banking
- Medium
Lebanon, USA
Mascoma Bank unified data from 66 legacy systems using Salesforce's Einstein 1 platform. This gave the bank a complete, real-time... view of each customer. Employees now spend less time on manual tasks and more time helping customers. The bank cut manual data entry for new loans by 45 minutes and reduced call center hold times by 98%. Mascoma Bank processed a year's worth of loans in just 13 days. Personalized service and automation improved customer experiences and efficiency.
Santander UK used Salesforce to launch Santander Navigator, a digital platform that helps businesses expand into international markets. The platform provides... personalised growth strategies, recommendations, and connections to trade experts. With Salesforce, Santander increased daily customer conversations by 4X and onboarded 70% new customers to the platform. Registration now takes just 15 minutes, and relationship teams save over 10 hours per week. The solution replaced 39 documents with one dynamic online form, making international trade easier for UK businesses.
Kotak Mahindra Bank used Salesforce to unify sales and service data. This helped them approve loans faster and cross-sell more... products. They automated lead management and loan origination with Salesforce Sales Cloud. Customers can now open accounts and manage loans through omni-channel options. The bank consolidated 12 systems into one platform for seamless service. Salesforce experts helped Kotak launch a unified customer profile in just eight months.
Pentagon Federal Credit Union (PenFed)
- Banking
- Very Large
Agentforce helps Pentagon Federal Credit Union save 30,000 minutes a day with automated call summaries. This saves $3 million a... year in labor costs. PenFed uses Agentforce to unify member data and scale service for 2.8 million members. The platform supports branches, call centers, mobile, and web. PenFed aims to serve 6 million members with the same core team.
Agentforce helped BCU achieve a 97% engagement rate and 27% faster service. BCU used Agentforce Financial Services to unify member... data and workflows. Freeda, their AI assistant, now resolves 82% of customer questions in chat. Escalations dropped by 15%. Members get fast, clear answers and employees save time. BCU scaled Agentforce to support lending and service operations.
Wyoming Department of Family Services
- Government Administration
- Medium
Cheyenne, USA
Wyoming Department of Family Services used Salesforce Government Cloud Plus to help families get support faster. The agency replaced outdated,... manual systems with a single, cloud-based platform. This made it easier for people to apply for help and for staff to process requests. Processing time for employment and volunteer screening dropped from 12 days to 1 day. Real-time dashboards now give leaders better insight and help the agency adapt quickly to new needs.
Wyoming Office of State Lands and Investments (WY OSLI)
- Government Administration
- Small
Cheyenne, USA
Wyoming Office of State Lands and Investments used Salesforce to modernize its land management. The agency replaced paper records with... the Surface Land Asset Management System (SLAMS), a cloud-based application library. Staff found information faster and improved service delivery. The new system made work more enjoyable and boosted consistency. WY OSLI now helps other states build similar digital solutions.
Minnesota Housing Finance Agency
- Government Administration
- Medium
Saint Paul, USA
Minnesota Housing Finance Agency used Salesforce to digitize its loan origination and servicing system. The agency reduced its annual funding... round set-up time by 98.5%, from over 200 hours to just 3 hours. Staff can now work remotely and update loan statuses during site inspections. Real-time dashboards give a clear view of all applications and their progress. Lending partners report faster, easier application reviews and improved efficiency.
Arizona Registrar of Contractors (AZ ROC)
- Government Administration
- Large
Backup & Recover and Archive from Salesforce cut AZ ROC's Recovery Time Objective from over a day to just one hour. AZ ROC used... to rely on manual SQL exports for backups, risking days of downtime and lost productivity. With Salesforce, they automated backups and data archiving, meeting strict data retention laws. The new system freed staff from manual work and ensured business continuity. AZ ROC now pursues bigger projects with confidence and stays compliant with regulations.
Arizona Registrar of Contractors (AZ ROC)
- Government Administration
- Medium
Phoenix, USA
Arizona Registrar of Contractors used Salesforce Backup & Recover and Archive to protect vital contractor and legal data. Their old manual... backup process was slow and risky, with potential downtime lasting days. With Salesforce, they cut recovery time from over a day to just one hour. Automated archiving now helps them meet strict data retention laws. The team can now focus on new projects, knowing their data is safe and compliant.
Internet Case Studies and Customer Success Stories with Salesforce Heroku
Uber Eats
- Internet
- Very Large
San Francisco, USA
Uber Eats used Salesforce Service Cloud, MuleSoft, and Tableau to unify merchant and customer data from over 30 global systems into a single view. This automation lets... agents resolve order disputes and process refunds much faster. Agents now spend less time searching for information, which improves both agent efficiency and customer satisfaction. Automated workflows also help onboard new merchants quickly and scale support across 6,000 cities. Uber Eats can now replicate workflows globally, supporting rapid business growth.
Wonolo used Salesforce Service Cloud with generative AI to help its customer service agents. The company saw a 20% drop... in handling times for new agents and a 12% drop for experienced ones. Service quality improved, with fewer customers asking for specific agents. Agents felt more confident and needed less oversight. Automated texts and AI features led to a three-point rise in customer satisfaction.
Meesho used Slack to speed up issue resolution from days to hours. Before Slack, teams struggled with scattered communication and... slow feedback loops. Slack unified collaboration, letting teams integrate tools like Figma and Jira. Now, customer issues are flagged and fixed quickly, and feedback reaches the right people fast. Slack also helps new hires connect and supports a strong remote culture at Meesho.
Mynewsdesk used Salesforce to support rapid international growth and improve customer service. The company integrated Salesforce to gain real-time performance... insights and increase transparency across departments. Account managers now use Salesforce dashboards to track client engagement and identify potential lost clients before contract renewal. This proactive approach helps the customer success team target clients who need more support. Salesforce's ease of use and frequent updates have made reporting faster and more effective for Mynewsdesk.
Agentforce helps Reddit's SMB advertisers launch campaigns faster and solve problems easily. Reddit used Agentforce to guide advertisers through campaign... setup and troubleshooting. The solution led to a 46% case deflection rate and an 84% reduction in chat resolution time. Reddit saved 760 hours per year and saw a 20% increase in CSAT scores. Agentforce improved advertiser support and drove revenue growth for Reddit.
Food & Beverages Case Studies and Customer Success Stories with Salesforce Heroku
PepsiCo
- Food & Beverages
- Very Large
Purchase, USA
PepsiCo uses Salesforce Data 360 to connect global data and power smarter marketing, trade promotions, and retail execution. The company faces... the challenge of supporting millions of retailers and keeping shelves stocked worldwide. With Data 360, PepsiCo unifies consumer, retailer, and operational data for real-time segmentation and personalized engagement. AI-powered Agentforce delivers instant support to retailers, improving service and freeing up sales teams for high-value work. The unified Salesforce platform streamlines delivery, merchandising, and loyalty programs across markets.
Salesforce Archive and Backup & Recover helped Tony's Chocolonely manage a 10–15% yearly rise in customer service cases. The company faced... data storage limits and system slowdowns as it expanded globally. Archive reduced storage use and kept data available for audits. Backup & Recover gave automated backups and fast recovery, protecting against data loss. These tools improved compliance, system performance, and let Tony's Chocolonely scale its mission for ethical chocolate.
Tony's Chocolonely used Salesforce Archive and Backup & Recover to manage rapid data growth. Customer service cases grew 10–15% each... year, straining storage and slowing systems. Archive let them move old data out of live systems but keep it for audits. Backup & Recover gave them fast, automated data recovery. Now, Tony's Chocolonely keeps customer records safe, meets compliance rules, and can keep growing without system slowdowns.
PepsiCo uses Salesforce Data 360, MuleSoft, and Agentforce to unify data and streamline global operations. Data 360 acts as a... customer data platform, giving teams a single view of consumers and stores. Agentforce Consumer Goods and Service Cloud help field reps and support teams manage retail execution and service at scale. MuleSoft integrates ERP data, enabling faster decisions and smarter trade promotions. PepsiCo expects improved efficiency, better retailer relationships, and increased sales from this unified CRM and data platform.
Christians Against Poverty (CAP)
- Non Profit Organization Management
- Large
Nonprofit Cloud and Experience Cloud helped Christians Against Poverty (CAP) serve 9% more clients and save 356 staff hours per year. CAP unified its... debt advice and case management on Salesforce, replacing five systems with one. Staff and church partners now track client progress and outcomes more efficiently. The new platform improved collaboration and reporting. CAP plans to expand with AI and more Salesforce tools for better service.
Year Up United
- Non Profit Organization Management
- Large
Salesforce Backup & Recover and Archive protect Year Up United's critical student data. Manual backup gaps risked data loss and... slowed staff. Automation now saves time and ensures data safety. Archive manages old records, keeping systems fast and compliant. Year Up United can now grow and innovate without worrying about data disasters.
Year Up United
- Non Profit Organization Management
- Large
Boston, USA
Year Up United used Salesforce Backup & Recover and Archive to protect vital student data. Manual backup processes left gaps... and risked data loss, threatening student outcomes. With Salesforce, Year Up United automated backups and archiving, ensuring data integrity and compliance. Staff now spend less time on manual tasks and more on supporting students. The organization can scale programs and innovate without worrying about data disasters.
World Economic Forum
- Non Profit Organization Management
- Large
Geneva, Switzerland
Agentforce, powered by Salesforce, helped the World Economic Forum support over 3,000 Davos attendees by instantly answering 75% of their inquiries. The AI concierge... integrated into the event app provided real-time answers about sessions, logistics, and venues, reducing the workload on staff. Attendees asked an average of five questions per day, with Agentforce achieving a 99.9% reply rate. The solution enabled attendees to focus on networking and impact, not logistics. The Forum expanded Agentforce to other initiatives, streamlining support and engagement year-round.
Education Case Studies and Customer Success Stories with Salesforce Heroku
Arizona State University (ASU)
- Education
- Very Large
Tempe, USA
Arizona State University used Salesforce to boost student recruitment and personalize communications. ASU unified its recruitment process and managed over... 1.1 million leads in Salesforce. Enrollment increased 68% over 10 years, with fall 2022 reaching 146,804 students. Marketing Cloud helped consolidate 13 email systems into one, enabling 83% of communications to be personalized. Service Cloud centralized support, handling 16 million cases and saving 1,700 agent hours with chatbots. Slack improved student engagement, raising Devil2Devil community activity by 150%.
George Mason University used Salesforce Service Cloud and Tableau to automate student services. They replaced four offices with a single... service center, making help easier to access. Real-time dashboards and behavior-based models helped recruiters reach thousands of students. Student satisfaction hit record highs. High school applications increased by 9%. Now, 90% of student cases are handled on the spot.
Salesforce Education Cloud helped REVA University digitize the entire student lifecycle. The university automated student onboarding, saving 30-40% effort and... cutting admissions time by 50%. Over 16,000 students and 1,500 teachers now access personalized portals for information and services. Faculty reduced attendance reporting effort by 50%. Real-time dashboards speed up decision-making and improve student outcomes. REVA University won an award for digital resilience thanks to this transformation.
Pearson uses Salesforce Platform to personalize learning journeys for millions worldwide. With Agentforce, Pearson expects a 40% increase in case... deflection. Virtual school onboarding time is set to improve by 50%. Salesforce solutions like Service Cloud, Sales Cloud, and Marketing Cloud help Pearson serve learners, educators, and enterprise customers. The partnership supports Pearson's digital transformation in education technology.
Real Estate Case Studies and Customer Success Stories with Salesforce Heroku
Tata Realty and Infrastructure Limited
- Real Estate
- Large
Mumbai, India
Tata Realty and Infrastructure Limited used Salesforce to improve customer engagement and sales. The company saw a 10% boost in... conversion rates and a 30% increase in engagement opportunities. Email open rates reached 50–60%, and qualification rates rose by 30%. First response times dropped from days to just 8 hours. Salesforce unified marketing, sales, and service for a seamless customer experience.
M3M India used Salesforce Agentforce to unify sales, marketing, and service teams. They achieved a 200% improvement in lead response... times. Lead-to-booking conversion rates rose by 15–25%. 96% of service requests were answered within set timelines. Over 80% of customer queries were resolved in 24 hours. The platform gave teams a single customer view and improved customer experience.
Salesforce helped Ambuja Neotia double hot lead conversions to 80%. The company cut case resolution time by 50%, now resolving... issues in 2.5 days. Employee productivity rose by 300% with AI-powered Agentforce. Marketing Cloud improved digital outreach and lead capture. Service Cloud and Experience Cloud enabled 24/7 support and real-time customer transparency. Tableau dashboards now track 270+ KPIs for faster decisions.
Zillow used Salesforce to double daily sales calls and improve customer experience. The company automated sales processes with Sales Cloud... and Sales Engagement, helping sales reps make over 150 calls a day. Service Cloud powered Zillow Offers, enabling fast case management and expansion to 21 markets in 18 months. Marketing Cloud Account Engagement gave teams better access to data and reporting. Salesforce helped Zillow scale operations and deliver more personalized service.
Telepass
- Transportation/Trucking/Railroad
- Large
Agentforce helps Telepass resolve 87% of customer FAQs using AI. Telepass manages 2 million phone inquiries and 900,000 chat requests... yearly with only 300 to 400 contact center staff. With Agentforce, call handling times are 50% faster. The system handles 40,000 conversations weekly and 1.4 million LLM calls monthly. Telepass connects its knowledge base directly to Agentforce for smarter mobility solutions.
Engine used Salesforce Agentforce to support 1 million travelers. Autonomous agents now resolve 30% of customer support cases. Engine improved... agent accuracy by consolidating topics and using replica testing. Real-time performance monitoring with Data 360 and Tableau Next helped fix issues fast. Customer satisfaction scores and transcript reviews guide ongoing improvements.
FedEx
- Transportation/Trucking/Railroad
- Very Large
FedEx used Salesforce Data 360 to boost ROI by over 2,000%. The company improved customer activation by 13%. FedEx now... sends 1 billion personalized emails each year. Data 360 helps FedEx unify customer data and deliver insights to employees. The solution supports global logistics and supply chain operations.
Retail Case Studies and Customer Success Stories with Salesforce Heroku
Sai Silks Kalamandir
- Retail
- Large
Hyderabad, India
Sai Silks Kalamandir unified 6 million customer records into 5 million unique profiles using Salesforce Data Cloud. The company now... segments customers into 1350 groups, enabling targeted marketing and 3X higher engagement efficiency. Salesforce Marketing Cloud powers personalized campaigns across email, SMS, WhatsApp, and more. Automated Tableau dashboards save 2000 person-hours and provide daily business insights. SSKL uses AI-driven segmentation and reporting to boost sales and customer satisfaction as it expands nationwide.
Williams-Sonoma, Inc. used Salesforce to personalize marketing and customer engagement across its nine brands. By leveraging AI, data, and CRM,... the company tripled consumer engagement and saw a 170% year-over-year increase in known users. Salesforce helped automate workflows, saving 160,000 hours per year and reducing meeting lengths by 70%. The partnership enabled Williams-Sonoma, Inc. to deliver millions of targeted emails daily and achieve millions in paid media savings. The company continues to explore AI to further scale its marketing and customer relationships.
Agentforce by Salesforce helped Grupo Falabella resolve 60% of WhatsApp inquiries autonomously. The retailer saw 3x growth in conversations in... just 3 months. 2.5 million LLM calls happen each month. 70% of Agentforce conversations get four or five star ratings. Grupo Falabella improved customer communication and built a seamless experience using Salesforce tools.
Utilities Case Studies and Customer Success Stories with Salesforce Heroku
Energia Italia
- Utilities
- Small
Trapani, Italy
Energia Italia used Salesforce to speed up quoting and improve service for solar installers. The company integrated CPQ, Sales Cloud,... Service Cloud, Marketing Cloud, Maps, and Analytics to manage sales, automate marketing, and track performance. Integration with ERP and web portals helped with inventory and customer training. In five years, Energia Italia grew its customer base twentyfold and increased revenue. Salesforce made the company more efficient and competitive in the renewable energy market.
Centrica Connected Home used Salesforce Service Cloud and Marketing Cloud to support its Hive smart home products. The team automated... customer service and marketing, integrating with IoT platforms and third-party systems. They reduced technical support contacts by 12% after moving registration to Service Cloud. Hive achieved high Net Promoter Scores, with 75% of customers recommending the brand. Salesforce enabled Centrica to launch new products and expand globally, while delivering a personalized customer experience.
Salesforce helped Tata Power Solaroof boost residential solar installations by 200%. The company unified sales, service, and partner management on... one platform. Field service turnaround time dropped by 58%. Asset activation became 50% faster. Channel partners gained real-time access to leads and inventory. Customers now get faster, more reliable solar service across India.
Sports Case Studies and Customer Success Stories with Salesforce Heroku
LIV Golf
- Sports
- Medium
LIV Golf used Salesforce Agentforce and Data 360 to connect data, AI, and fans. They unified fan, player, sponsor, and... operational data for a complete view of engagement. Agentforce enabled two-way conversations, letting fans ask questions and get instant answers. The Fan Caddie agent delivers news and stats, while Agent Caddie supports broadcasters with real-time insights. This approach improved fan experiences and increased engagement across digital and in-person events.
Pacers Sports & Entertainment (PS&E)
- Sports
- Large
Salesforce Data 360 helps Pacers Sports & Entertainment unify fan data from 30 sources. The company uses Agentforce and Data... 360 to create a single customer profile and improve segmentation. This gives PS&E a better view of each fan and helps them build lifetime loyalty. The solution also supports partner growth by identifying high-value fans.
LIV Golf used Salesforce Agentforce and Data 360 to unify fan, player, and sponsor data. They built a strong data... foundation to deliver AI-powered, real-time fan engagement. Agentforce enabled two-way conversations and second-screen experiences for fans and broadcasters. LIV Golf launched Fan Caddie and Agent Caddie to improve fan interaction and storytelling. Fast deployment and improved answer quality led to better fan experiences and brand affinity.
Consumer Electronics Case Studies and Customer Success Stories with Salesforce Heroku
Euronics Italia
- Consumer Electronics
- Large
Milan, Italy
Euronics Italia used Agentforce 360 from Salesforce to improve their omni-channel retail experience. They deployed Agentforce in just 15 weeks.... The solution helped bring in-store expertise to their online shopping. Euronics saw a 53% increase in conversion rate and a 4% boost in conversions. Sales increased by 3%. Their Net Promoter Score reached 65%.
GE Appliances used Salesforce to connect call center agents and field technicians with a single view of customer data. This helped decrease... call handle times by up to 12% and deflect 10–15% of truck dispatches with virtual remote assistance. Technicians became more proactive, using owner data to plan visits and solve problems faster. Marketing Cloud enabled personalized communications, building loyalty and lifetime value. The company now delivers proactive, connected service that closes the gap to customers.
Agentforce helped reMarkable handle 37% of support cases with AI-powered service. The company used Salesforce Professional Services to launch agent-first... customer support and IT help in just weeks. They improved their knowledge base for better AI answers and set clear agent scopes to boost user trust. Early collaboration with Salesforce enabled a fast rollout and strong results. Employee and customer feedback improved after refining agent tone and expanding system access.
Consumer Goods Case Studies and Customer Success Stories with Salesforce Heroku
Jaipur Rugs
- Consumer Goods
- Small
Jaipur, India
Salesforce helped Jaipur Rugs automate sales and service. The company integrated Sales Cloud with its website and stores. Lead conversions... increased by 30%. Customer satisfaction improved by 40%. Case handling productivity rose by 30%. Employees now answer queries faster and process orders more smoothly. Tableau gives management better insights for decisions.
Agentforce helps Pandora boost online sales and customer satisfaction. Pandora uses Agentforce to give shoppers personalized recommendations and instant answers.... AI agents Gemma and Clara automate support and guide buyers, making online shopping feel like in-store. Pandora saw 60% autonomous case deflection, a 10% net promoter score boost, and 22% of sales handled through Commerce Cloud. Data 360 and Service Cloud power insights and fast service.
Construction Case Studies and Customer Success Stories with Salesforce Heroku
Equipter
- Construction
- Small
USA
Equipter used Salesforce Agentforce Sales to manage hundreds of construction sales leads each week. Before, sales reps took up to... a day to follow up with leads. With Agentforce, response times dropped to minutes. Lead response rates increased by 2.5 times. Sales reps now spend more time on high-priority work. AI agents help Equipter scale outreach and improve sales efficiency.
Agentforce helps Lennar schedule 12,000 annual appointments and run 1. 1 million workflows each month. Lennar uses Agentforce, Data 360,...and Tableau to make homebuying easier and faster. Customers can chat with agents any time and get instant help for issues like roof or air conditioning problems. Lennar blends construction expertise with Salesforce technology to improve efficiency and customer service. The solution supports Lennar’s goal to address the shortage of attainable homes.
Telecommunications Case Studies and Customer Success Stories with Salesforce Heroku
M1
- Telecommunications
- Large
Singapore, Singapore
M1 used Salesforce to drive a digital transformation, aiming to become a digital-first telco. The company digitised contracts, invoicing, and... moved to paperless processes, increasing self-service transactions from 15-20% to a projected 90%. Automation reduced human touch in order provisioning by 85%. Salesforce helped M1 connect customer touchpoints, personalise experiences, and empower teams with real-time data insights. Integration with MuleSoft and Tableau enabled a 360-degree customer view and faster decision making.
Vonage used Salesforce's Einstein 1 platform to unify teams and automate workflows. By integrating Slack, MuleSoft, and Service Cloud, Vonage... broke down data silos and improved communication. Sales Cloud and low-code tools cut quote provisioning time from four days to just minutes. Tableau dashboards gave teams a single view of customer data, helping leaders make faster decisions. AI-powered insights now support sales and go-to-market strategies.
Pharmaceuticals Case Studies and Customer Success Stories with Salesforce Heroku
Dr. Reddy’s Laboratories
- Pharmaceuticals
- Large
Hyderabad, India
Salesforce helped Dr. Reddy’s Laboratories connect 40 systems and 750 endpoints, creating a unified digital ecosystem. MuleSoft integrations halved API... development and operational costs. Marketing Cloud enabled personalized, data-driven campaigns, aiming to boost healthcare professional engagement by 25% year-over-year. Salesforce CPQ automated pricing and quoting, speeding up hospital bids and ensuring audit-readiness. Tableau dashboards gave real-time insights for R&D, sales, and manufacturing, making compliance and decision-making faster and easier.
Takeda used Salesforce Agentforce, Life Sciences Cloud, and Data Cloud to help healthcare professionals access relevant data quickly. The company wanted... to give field reps more time with providers and less time on admin work. By integrating multiple systems, Takeda aimed to deliver personalized, data-driven interactions for healthcare professionals. Leaders gained better insights into engagement trends, while reps could prepare for meetings with up-to-date information. The solution improved efficiency and supported better patient outcomes.
Hospitality Case Studies and Customer Success Stories with Salesforce Heroku
Heathrow Airport
- Hospitality
- Large
London, UK
Heathrow Airport used Salesforce Agentforce to deliver faster, more personalized support for 83 million passengers each year. The airport improved... digital contact efficiency by 40% and reduced chat exchanges by over 50%. Hallie, their AI agent, now resolves 90% of chats without live agent transfer. Commerce Cloud drove a 30% increase in digital revenue over four years. Marketing Cloud achieved a 49% open rate for customer emails, boosting engagement and purchase values.
Computer Software Case Studies and Customer Success Stories with Salesforce Heroku
Salesforce
- Computer Software
- Very Large
San Francisco, USA
Agentforce helps Salesforce resolve over 75% of customer support issues on its Help site. The AI-powered platform delivers instant, personalized... answers to more than 1.7 million visitors. Agentforce reduces response times by 65% for 90% of users. It handles 76% of inquiries without human intervention. Customers get fast, accurate support in seven languages, freeing reps to focus on complex cases.
Medical Devices Case Studies and Customer Success Stories with Salesforce Heroku
Ottobock
- Medical Devices
- Large
Duderstadt, Germany
Ottobock used Salesforce to transform its customer relationships in the MedTech industry. The company launched the "Life Lounge" to create... a more human-centric user experience. With Marketing Cloud, Ottobock automated customer journeys and improved engagement with product users. Health Cloud enabled personalized care and remote support for patients. Sales Cloud helped centralize global sales data and boost efficiency. Ottobock also built a user community to connect and empower people with limited mobility.
UChicago Medicine
- Hospital & Health Care
- Large
Chicago, USA
UChicago Medicine used Data 360 to build 100 targeted marketing segments in five months. They unified clinical, behavioral, and demographic... data to personalize outreach. Campaigns targeted actions like rescheduling missed appointments and preventive screenings. A cervical cancer screening campaign achieved a 60% conversion rate. The first three months delivered over 100% ROI. Tableau dashboards helped track every segment's performance and measure the halo effect.
PwC used Salesforce to drive a global digital transformation across 158 countries. Over 65,000 users adopted the platform, with 90%... of key stakeholders logging in during the first week in the UK. The U.S. sales pipeline grew 300% in 2017 after Salesforce adoption. PwC saw a 151% increase in recorded opportunity value in the first month and a 25% increase in won opportunities in the first year. The people-first approach focused on user adoption and behavioral change, helping PwC better serve its clients.
Events Services Case Studies and Customer Success Stories with Salesforce Heroku
World Economic Forum
- Events Services
- Large
Agentforce 360 Platform by Salesforce powered the World Economic Forum's Annual Meeting in Davos. The AI concierge EVA resolved 75%... of attendee inquiries and achieved a 99.9% reply rate. Over 3,000 leaders used the platform for instant answers and event navigation. Attendees asked about five questions per day. Agentforce integrated with the Forum's app, improving support and efficiency for global events.
Legal Services Case Studies and Customer Success Stories with Salesforce Heroku
Los Angeles County Public Defender
- Legal Services
- Large
Los Angeles, USA
Salesforce helped the Los Angeles County Public Defender digitize 107 years of paper records and consolidate 26 legacy systems into a secure cloud-based case management platform. The office, with... 1,200 employees, now manages over 140,000 client cases per year digitally. Attorneys access real-time client and case data from anywhere, improving preparation and client service. The new system streamlines legal workflows, enhances collaboration, and supports holistic representation. This transformation enables data-driven justice reform and better outcomes for residents.
Human Resources Case Studies and Customer Success Stories with Salesforce Heroku
TASC Outsourcing
- Human Resources
- Large
Dubai, UAE
TASC Outsourcing used Salesforce Agentforce to automate lead sourcing and engagement. AI agents now handle early-stage sales tasks, boosting email... response rates by 6x. Proposal creation requires 25% fewer clicks, and pipeline reporting saves two hours weekly. Integration with ATS and ERP systems keeps sales and recruiting teams aligned. TASC revived 15% of dead leads and increased marketing-attributed leads by 20%.
Restaurants Case Studies and Customer Success Stories with Salesforce Heroku
OpenTable
- Restaurants
- Large
Agentforce helped OpenTable improve case resolution rates by 40%. OpenTable used Agentforce to handle thousands of weekly inquiries with speed... and accuracy. The team identified account merging as a high-friction use case and designed Agentforce to collect info and open Service Cloud cases automatically. OpenTable tested escalation logic and A/B routing to optimize agent performance. The solution reduced rep workload and improved diner experiences.
Insurance Case Studies and Customer Success Stories with Salesforce Heroku
Vitality
- Insurance
- Large
London, UK
Vitality used Salesforce to streamline its sales and renewals processes. The company unified its distribution teams on a single CRM... platform, improving data visibility and productivity. With expert support from Salesforce, Vitality increased feature utilisation by 35% and achieved a 5x boost in Salesforce adoption. Automation helped retention agents apply discounts faster and save 80 hours of developer time. 24/7 technical support minimized downtime and kept projects on track.
Apparel & Fashion Case Studies and Customer Success Stories with Salesforce Heroku
Vedant Fashions Limited
- Apparel & Fashion
- Large
Kolkata, India
Vedant Fashions Limited used Salesforce to connect online and in-store shopping. They improved site speed by 100% and doubled online... conversions. Salesforce Commerce Cloud helped organize their catalog and boost organic traffic by 90%. Service Cloud digitized post-purchase care, reducing case volumes and validation time from an hour to five minutes. Slack and Tableau enabled real-time team collaboration and data-driven decisions across 140 dashboards.
Other Industry Case Studies and Success Stories with Salesforce Heroku
Air India
- Airlines
- Large
New Delhi, India
Air India used Salesforce Data Cloud to unify customer data from multiple sources. The airline handles 550,000 service cases each... month. Agents now see a single view of each customer, including loyalty and web data. AI-powered recommendations help agents respond faster and more personally. Air India plans to use generative AI for email replies and call summaries. This digital transformation aims to deliver consistent, high-quality customer service.
Cytiva used Salesforce to meet rising demand in the life sciences sector. The company digitized account planning, sales, and service... workflows. Salesforce enabled Cytiva to cut quote processing time by 70%. Sales team satisfaction scores rose by 16%. Cytiva now supports 20,000 associates and partners with smarter workflows. The platform helps Cytiva deliver better customer service and improve patient outcomes.
CVS Health to Deliver Faster, More Personalized Call Center Care for Millions of Members with Salesforces Agentforce Health
Salesforce and CVS Health have expanded their collaboration to enhance call center operations using Salesforce's Agentforce Health solution. This partnership aims... to streamline interactions for CVS Health's Aetna and CVS Caremark businesses by integrating AI agents to provide real-time insights. The platform will enable personalized and efficient member care, marking Salesforce's largest Agentforce deal in regulated industries.
Salesforce's Air Force Deal Tests Agentforce's Role In Secure Government AI
Salesforce secured a $72 million contract with the U. S. Air Force, part of a $5.6 billion Department of Defense...deal, to integrate its Agentforce AI platform for personnel and workflow management. This marks Salesforce's largest federal contract, enhancing its presence in secure government cloud environments. The deal could boost Salesforce's position in AI-driven government solutions, potentially leading to more defense and civilian contracts.
Salesforce (CRM) Stock: U.S. Air Force Signs $72M Enterprise Deal
The U. S. Air Force has signed a $72 million enterprise deal with Salesforce for its CRM solutions, marking a...significant customer win for the company.
DAF Selects Salesforce to Strengthen Mission Readiness and Support
The Department of the Air Force (DAF) has signed a $72 million Enterprise License Agreement with Salesforce to enhance digital transformation and mission readiness. This agreement, part... of a larger $5.6 billion contract, will utilize Salesforce's Missionforce National Security platform to modernize personnel management, improve situational awareness, and support AI deployments. The initiative aims to streamline operations and provide comprehensive mission views across the DAF.
Air Force Awards Salesforce $72M Mission Readiness Deal
Salesforce secured a $72 million enterprise license agreement with the U. S. Air Force to enhance mission readiness and digital...transformation. The deal, under a $5.6 billion IDIQ contract, will modernize operations with Salesforce's Missionforce platform, integrating AI and data for improved logistics and decision-making. This initiative aims to unify fragmented systems and advance personnel management across the Air Force and Space Force.
Salesforce AI Win With Merck Highlights Real World Platform Adoption
Merck Animal Health has adopted Salesforce's Agentforce Life Sciences for omnichannel engagement, showcasing Salesforce's AI platform's real-world application. This deployment, alongside... integrations with eGain and Mili, highlights Salesforce's strategy to embed AI deeper into specific industries, enhancing customer relationships and increasing switching costs.
Salesforce Agentforce Life Sciences to Unify Moderna's Global ...
Moderna has chosen Salesforce's Agentforce Life Sciences to unify its global commercial operations. The platform will integrate data, AI, and... customer engagement, providing a unified customer 360 view and enhancing commercial excellence with AI-driven insights. This collaboration aims to streamline Moderna's marketing and customer service efforts on a global scale.
Moderna taps Salesforce to unify global commercial operations
Moderna is deploying Salesforce's technology to streamline its global commercial operations, enhancing efficiency and integration across its business processes.
Moderna Deploys Salesforce Agentforce Life Sciences to Unify Global ...
Moderna has adopted Salesforce's Agentforce Life Sciences as its global platform for commercial operations, integrating data from SAP and ecommerce systems to create a unified "Customer 360" view. This deployment aims... to eliminate data silos, enhance AI-driven insights, and streamline operations across commercial, medical, and patient services, enabling scalable, omni-channel marketing and improved healthcare provider engagement.
Dairy Day Ice Cream has partnered with Salesforce to deploy Agentforce Sales and Agentforce Service, enhancing their sales operations and market visibility. This collaboration supports... Dairy Day's expansion into tier 2 and tier 3 markets, aiming to double its retail footprint. Salesforce's platform offers real-time visibility and operational agility, crucial for Dairy Day's growth and Rs 1,000 crore revenue target.
Salesforce's Mark Benioff Counters 'Software Bears' With Agentforce's ...
Salesforce CEO Mark Benioff highlighted the success of Agentforce, which improved operational efficiency at Pearson and PenFed by automating customer service tasks, leading to significant reductions in human intervention and IT tickets. Benioff emphasized the... potential of AI in transforming business operations, countering negative industry forecasts.
Chiesi Group Selects Salesforce Agentforce Life Sciences
Chiesi Group has selected Salesforce's Agentforce Life Sciences to enhance its commercial operations and engagement with healthcare professionals. This implementation aims... to create a unified platform for improved collaboration and customer engagement, leveraging AI for actionable insights. The partnership marks a significant shift in the life sciences industry, moving away from legacy CRM systems towards AI-native platforms.
Salesforce AI Deployment With Engine Sparks Questions ...
Salesforce is enabling Engine's transition to AI-driven travel operations using Agentforce 360 and a Salesforce-powered Slackbot, automating 50% of chat-based customer support. This deployment highlights... Salesforce's AI capabilities in complex sectors like travel, offering a reference point for AI-driven customer service improvements.
Salesforce is taking on ServiceNow in ITSM. The winner is AI
Salesforce is challenging ServiceNow in the IT service management (ITSM) space with its new Agentforce IT Service product, which has 200 signups. Salesforce CEO Mark... Benioff highlighted recent customer wins from ServiceNow, while ServiceNow CEO Bill McDermott disputed these claims. Salesforce's approach focuses on AI-driven user engagement, contrasting with ServiceNow's emphasis on control and governance. Salesforce aims to capture a broader ITSM market, including midmarket and SMBs, leveraging its existing CRM and cloud platform relationships.
Salesforce Adapts as Customers Shift AI Expectations
Salesforce faces pricing pressure as enterprise customers, like Blavity, plan to replace its CRM with AI-enabled alternatives for cost savings. Customers demand AI... features in base subscriptions, not as add-ons. Salesforce's ecosystem remains valued for its integration capabilities, but AI-driven re-architecture challenges its pricing models.
Salesforce: The SaaS Apocalypse doesn't make sense
Salesforce is investing $500 million in Argentina to advance AI, digitalize the public sector, and support SMEs. The company, which... has doubled its business in Argentina over two years, dismisses the "SaaS Apocalypse" notion. Salesforce's initiatives include AI training and collaborations with the national and Buenos Aires governments to foster digital transformation.
Videoland: Driving CX with Integrated AI Agents on Salesforce
Videoland is enhancing its customer experience by integrating AI Agents on Salesforce. This initiative, led by VML, aims to improve... customer service efficiency by handling subscription-related queries and reducing churn. The integration demonstrates Salesforce's capabilities in AI-driven customer service solutions.
Salesforce's Agentforce AI fuels 169% growth in recurring revenue
Salesforce's Agentforce AI products have driven a 169% increase in annual recurring revenue from 29,000 new customer deals. This growth highlights... Salesforce's successful investment in AI, enhancing customer service and sales automation. The adoption of Agentforce across various industries strengthens Salesforce's position in the CRM market, competing with giants like Microsoft and Oracle.
How a Major U.S. Labor Department AI Deployment At Salesforce (CRM) Has ...
The U. S. Department of Labor has modernized its National Contact Center using Salesforce's cloud platform, deploying Agentforce AI agents...like the DOLA assistant. This rollout underscores Salesforce's role in AI infrastructure for federal workloads, highlighting its capabilities in data handling and automation. The deployment is part of Salesforce's broader strategy to enhance its AI-driven offerings across public and commercial sectors.
VHA Deploys Salesforce-Powered Agentic Operating System, Saving Thousands of Staff Hours for Front-Line Veteran Care
The Veterans Health Administration (VHA) has deployed a Salesforce-powered agentic operating system using Slack to enhance veteran care. This system integrates... AI and real-time data, streamlining operations and reducing administrative tasks. It allows VHA staff to focus more on direct care, improving efficiency and service delivery across its healthcare facilities.
Department of Labor Deploys Salesforce Agentforce for Triage
The U. S. Department of Labor has implemented Salesforce's Agentforce at its national call center. This deployment, built on FedRAMP...Government Cloud, will manage unemployment and benefit applications across 28 programs, processing millions of cases and routing complex ones to human staff.
Adecco Group Taps Salesforce, Inc. (CRM) for Agentforce Following ...
Adecco Group has entered a multi-year agreement with Salesforce to utilize Agentforce 360, enabling the deployment of agentic AI at scale. This partnership follows... Salesforce's collaboration with Nvidia, integrating AI agents into business workflows via the Agentforce platform and Nvidia's Nemotron models.
Salesforce's Record ASR And New Debt Put Focus On AI Growth
Salesforce has executed a $25 billion accelerated share repurchase (ASR) funded by a new multi-tranche bond issuance. This move is... coupled with the rapid adoption of its AI Agentforce platform, highlighted by a multi-year global deployment agreement with Adecco Group for Agentforce 360. These developments underscore Salesforce's focus on capital returns and AI growth.
Tata Power partners with Salesforce to digitize renewable energy operations
Tata Power has partnered with Salesforce to digitize its renewable energy operations. Tata Power has deployed Salesforce's AI-enabled platforms, including... Agentforce Sales, Service, and Marketing, to enhance operational visibility and decision-making. The collaboration aims to improve customer and partner experiences and includes plans to develop additional AI-based workflows for customer service.
Georgia Southern University & Redpath Launch Salesforce-Powered Platform to Strengthen ...
Georgia Southern University and Redpath have launched a new platform powered by Salesforce to enhance their capabilities. This initiative highlights... Salesforce's role in providing robust technological solutions to educational institutions.
Officeworks is enhancing its Salesforce implementation by integrating Revenue Cloud for improved quote-to-cash processes and Data 360 for actionable data insights. The retailer is... also leveraging Salesforce's Agentforce platform to build AI-driven solutions like FAQ assistants for call centers. These upgrades aim to streamline operations and empower teams with better tools and knowledge of Salesforce capabilities.
Salesforce Targets the ITSM Status Quo: 180 Organizations Replace Legacy Support Tools with Agentforce IT Service
Salesforce announced that over 180 organizations have adopted its Agentforce IT Service, a new IT Service Management (ITSM) solution. This platform, launched... four months ago, integrates AI and agentic workflows to replace legacy systems, offering proactive, autonomous issue resolution. Companies like CoolSys, Sunrun, and Cornerstone are leveraging Agentforce to enhance IT operations, reduce costs, and improve productivity.
Salesforce Inc (CRM) Strengthens Outlook with AI and Big Deals
Salesforce secured a significant 10-year, $5. 6 billion contract with the U.S. Army, enhancing its existing relationship with the Department...of War. This deal underscores Salesforce's strategic positioning in cloud-based solutions for large-scale enterprise and government clients, reinforcing its market presence amid AI-driven industry shifts.
Healthcare Is Short on People, But AI Is Closing the Gap
Salesforce's AI solutions, including Agentforce, are transforming healthcare by automating administrative tasks and improving patient access to care. UChicago Medicine, Transcend,... Precina, and Simplyhealth are leveraging Salesforce's AI to enhance efficiency, reduce administrative burdens, and improve patient outcomes. These implementations demonstrate AI's potential to address healthcare workforce shortages and improve care delivery.
London Enterprises Accelerate AI-Driven CRM Adoption with Salesforce Agentforce - London Daily News
London enterprises are adopting Salesforce Agentforce to enhance AI-driven CRM capabilities, focusing on intelligent customer engagement and operational efficiency. Salesforce Agentforce integrates... AI into CRM workflows, offering intelligent automation, predictive insights, and conversational AI. This adoption aims to improve customer experience, increase sales effectiveness, and reduce operational friction, positioning businesses to better adapt to changing customer behaviors.
Salesforce (CRM) Is Down 6.9% After Winning $5.6 Billion Army AI Deal Has The Bull Case Changed - simplywall.st
Salesforce's Computable Insights subsidiary secured a 10-year, $5. 6 billion contract with the U.S. Army to modernize data, cloud, and...AI systems. This contract, alongside the EMBERPOINT wildfire management venture, positions Salesforce's Agentforce and Missionforce platforms as critical infrastructure for military and public safety operations, extending beyond its CRM roots.
Rathbones drops 45m tech project for Salesforce CRM - Citywire
Rathbones has replaced InvestCloud with Salesforce for a significant software contract, enhancing their client lifecycle and customer relationship management services. This expanded partnership... marks a strategic shift for the 115bn wealth manager, following a 45m investment in InvestCloud's solution less than two years ago.
Checkmarx Taps Agentforce 360 for Customer Service - Salesforce
Checkmarx is enhancing its customer service operations using Salesforce's Agentforce 360, achieving significant improvements in first contact resolution and case closure times. The deployment is... in its second phase, focusing on knowledge management and data unification. Checkmarx plans to expand Agentforce use to sales and legal operations. This collaboration highlights the mutual benefits of integrating AI into core business processes.
Adamed selects Salesforce Life Sciences for healthcare engagement - Salesforce
Adamed Laboratorios, a Spanish pharmaceutical company, selects Salesforce's Agentforce Life Sciences for Customer Engagement to modernize operations and enhance customer relationships. This adoption allows... Adamed to unify commercial processes, support multi-channel engagement, and gain a 360-degree customer view. The implementation is led by Izertis, a Salesforce partner, ensuring successful deployment and adoption.
Novartis picks Salesforce's Agentforce as pharma bets big on AI agents
Novartis has chosen Salesforce's Agentforce Life Sciences for a global rollout over five years, aiming to unify fragmented data and streamline operations across clinical trials, sales, and healthcare provider interactions. This deployment highlights... the pharmaceutical industry's investment in AI agent platforms to enhance efficiency and personalization in healthcare.
Garuda Aerospace partners with Salesforce to drive exceptional customer experiences
Salesforce and Garuda Aerospace have partnered to enhance customer experiences by integrating Salesforce's Agentforce Sales and Agentforce platforms. This collaboration aims... to streamline operations, improve customer relationships, and support Garuda's expansion into new markets and verticals, such as agriculture and defense. The partnership will provide Garuda with real-time insights and a unified platform, impacting over 90% of its client base in India.
While everyone talks about an AI bubble, Salesforce quietly added 6, 000 enterprise ...
Salesforce's enterprise AI platform, Agentforce, added 6,000 new customers in a quarter, marking a 48% increase. This growth highlights the... platform's effectiveness in enterprise workflow automation, generating over $540 million in annual recurring revenue. Companies like Williams-Sonoma and Engine have successfully deployed AI agents, enhancing customer experiences and achieving significant cost savings. Salesforce's robust trust layer and governance infrastructure differentiate its platform in the competitive AI market.
Salesforce (CRM) Valuation Check After New Agentforce AI Wins With Novartis and U.S. Department of Transportation - simplywall.st
Salesforce's Agentforce AI platform has secured multi-year, organization-wide rollouts with Novartis and the U. S. Department of Transportation, highlighting its...growing enterprise adoption. These wins emphasize Salesforce's momentum in AI-driven solutions, despite recent stock fluctuations.
Salesforce Agentforce Life Sciences Selected by Novartis to Drive More Personalized Customer Engagement Globally
Novartis has selected Salesforce's Agentforce Life Sciences platform to enhance personalized customer engagement globally. This strategic deployment aims to unify... Novartis's marketing, sales, and patient services, leveraging AI and data harmonization for improved healthcare interactions. The rollout will occur over five years, emphasizing Salesforce's role in transforming life sciences engagement.
Metrotel implements Salesforce and accelerates its digital transformation - BNamericas
Metrotel has implemented Salesforce to enhance its digital transformation efforts, leveraging Salesforce's CRM capabilities to improve customer engagement and operational efficiency.
GJ Properties Teams Up With Salesforce And 20Three To Digitally Transform Ajman's Real ...
GJ Properties has partnered with Salesforce and 20Three to digitally transform Ajman's real estate sector. This collaboration aims to enhance... customer engagement and operational efficiency through Salesforce's cloud-based solutions. 20Three will implement Salesforce technologies and provide strategic advice to ensure successful digital transformation, aligning with UAE's vision for smart cities.
Vonage Taps Salesforce Agentforce and Data Cloud for Sales and Service - Salesforce
Vonage deepens its partnership with Salesforce by deploying Salesforce's Data Cloud and Agentforce to enhance customer experiences and drive innovation. This collaboration aims... to unify Vonage's enterprise data, automate tasks with AI agents, and provide personalized customer interactions. The partnership highlights Vonage's commitment to becoming an Agentic Enterprise and leveraging Salesforce's AI and CRM capabilities for digital transformation.
Globe Business, Salesforce redefine enterprise customer engagement through AI
Globe Business has adopted Salesforce's AI-driven platform, including Service Cloud, Sales Cloud, and Einstein for Service, to enhance customer engagement. This collaboration has... reduced Globe Business's customer service workload by 34% and improved ticket classification accuracy to 80%. The integration of AI tools has streamlined operations, allowing employees to focus on complex customer interactions.
Ocado Retail enlists Salesforce, Devoteam and Multiverse for its first ever AI Day event
Ocado Retail held its first AI Day, enlisting Salesforce, Devoteam, and Multiverse to participate. The event aimed to educate attendees... on integrating AI into daily tasks and exploring generative AI opportunities. CEO Hannah Gibson emphasized the importance of active engagement and continuous learning in AI adoption. Salesforce's involvement highlights its role in supporting AI initiatives in the retail sector.
Salesforce Customer AUM Biotech on Agentforce and SDR Agent - Salesforce
AUM BioTech, a small biotech firm, leverages Salesforce's Agentforce platform to automate lead generation and customer interactions, enhancing its competitive edge. CEO Veenu Aishwarya,... despite no coding experience, developed an AI agent to manage leads and personalize outreach, significantly boosting efficiency and scalability. This strategic use of Salesforce technology allows AUM BioTech to compete with larger industry players.
Salesforce collaborates with Jeena Sikho Lifecare to drive digital transformation in ayurvedic ...
Salesforce collaborates with Jeena Sikho Lifecare to enhance digital transformation in ayurvedic healthcare using AI-driven solutions. The integration of Salesforce... Service Cloud and Marketing Cloud optimizes operations and patient engagement, achieving a 50% improvement in call center response times. Quadrafort Technologies supports this transformation, paving the way for future innovations in patient management and service quality.
Global pharma and medtech organizations select Life Sciences Cloud for connected clinical trials, patient services, and HCP engagement - Salesforce
Salesforce's Life Sciences Cloud is being adopted by leading pharma and medtech organizations like Boehringer Ingelheim, Pfizer, and Takeda. This platform integrates... AI to enhance clinical trials, patient services, and healthcare provider engagement, aiming to improve patient outcomes and streamline operations. The solution connects sales, service, marketing, and clinical data, facilitating efficient healthcare delivery and personalized experiences.
Salesforce com : Life Sciences Cloud Now Selected by More than 70 Industry ... - MarketScreener
Salesforce's Life Sciences Cloud has been adopted by over 70 leading industry customers, including Boehringer Ingelheim and Pfizer, to enhance healthcare engagement and patient outcomes. This AI-driven platform... integrates data across the healthcare ecosystem to expedite life-enhancing treatments.
Salesforce com : How Is AI Affecting Entry-Level Jobs - MarketScreener
Salesforce is addressing the AI skills gap by partnering with over 700 universities to train students in AI and automation. They emphasize diversity... and ethics in AI development and offer re-skilling programs through Trailhead, their free online learning platform. This initiative aims to expand the AI talent pool and support responsible AI development.
CloudMasonry Announces Salesforce Marketing Cloud Next Focused Team
CloudMasonry has launched a dedicated team to support Salesforce Marketing Cloud Next, Salesforce's new AI-native marketing platform. This initiative aims... to enhance client marketing operations with AI-driven technology. CloudMasonry offers services like readiness assessments, AI preparation, and cross-cloud integration to help organizations leverage Marketing Cloud Next's capabilities for smarter segmentation and improved campaign execution.
Agentforce in Action: Customer Success Stories - Salesforce
Salesforce's Agentforce is being utilized by various organizations across industries to enhance customer service and operational efficiency. Companies like AAA... Washington, Engie, and Fisher & Paykel are deploying Agentforce to improve customer interactions and streamline processes. This AI-driven tool is helping businesses achieve cost efficiencies, increase customer satisfaction, and deliver measurable ROI by automating routine tasks and enhancing personalized service.
Wedgewood Manages Complexity and Maintains Trust with Commerce Cloud
Wedgewood Pharmacy leverages Salesforce Commerce Cloud to streamline its complex operations in the veterinary pharmaceutical industry. By integrating Salesforce's platform,... Wedgewood enhances its B2B and B2B2C models, providing tailored ecommerce solutions for veterinarians and pet owners. This partnership enables efficient order management, personalized customer service, and improved connectivity between vets and pet owners.
Launching Salesforce in a newly formed global telecom - Infosys
A newly formed global telecommunications company, created from a demerger, successfully launched Salesforce as its new CRM system. Despite challenges like... an abrupt CIO resignation and initial user expectations, the project focused on a people-centric approach, ensuring effective training and stakeholder engagement. The implementation addressed key pain points, met governance board expectations, and clarified system capabilities.
Salesforce Transforms Healthcare: UChicago Medicine Deploys AI for Round-the-Clock Patient Support - Stock Titan
UChicago Medicine is implementing Salesforce's Agentforce for Health to automate non-clinical patient support. This AI-powered platform will handle tasks like... prescription refills and appointment scheduling, enhancing efficiency and patient care. The integration aims to reduce staff workload and improve patient interactions by providing 24/7 self-service access to information.
PepsiCo Leverages Salesforce's Agentforce to Advance AI Agenda - PR Newswire
PepsiCo has adopted Salesforce's Agentforce platform to accelerate its artificial intelligence initiatives. By leveraging Agentforce, PepsiCo aims to enhance customer... engagement and streamline operations through advanced AI-driven automation and analytics.
It's quite incredible - how Salesforce's CRM and cloud magic is keeping Formula 1 fans engaged across the globe - TechRadar
Formula 1 has adopted Salesforce's Customer 360 platform to transform global fan engagement. The partnership enables F1 to personalize communications,... analyze fan data, and reach a younger, more diverse audience. Salesforce's CRM and cloud solutions power tailored experiences, driving deeper fan connections and supporting F1's digital strategy.
Salesforce Extends Relationship With National Broadcasting Leader Nexstar Media Group, Inc. - Business Wire
Nexstar Media Group is expanding its use of Salesforce solutions to enhance audience engagement and streamline advertising operations. The extended relationship... leverages Salesforce's CRM and media cloud technologies to drive digital transformation and improve customer experience for Nexstars national broadcasting business.
