Real-World Case Studies and Customer Success Stories with Verint Systems, Inc

VyStar Credit Union uses Verint Open CCaaS solutions to manage customer engagement. With Verint Workforce Management, VyStar can predict and... forecast labor needs for its members. Verint Application Visualizer helps track agent desktop activity, improving efficiency and employee satisfaction. Verint Speech Analytics analyzes all customer calls for sentiment and insights. VyStar delivers better service and adapts to changing workforce and member needs.
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Commerce Bank used Verint Workforce Engagement to manage a contact center with 130 associates. The bank handled over 190,000 calls... per month, even as call volumes surged during the COVID-19 pandemic. Verint's platform helped Commerce Bank reduce cost per call and improve customer satisfaction by 7%. The solution supported remote work, flexible scheduling, and better coaching for associates. Commerce Bank saw higher customer satisfaction and improved employee experience.
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PREMIER Bankcard used Verint Open Platform to improve customer experience and performance. The quality assurance team now monitors 75% more... calls. Verint Speech Analytics gives them insights to help associates do better. The company saves thousands, maybe millions, of dollars. Customer engagement and CX automation both increased.
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Navy Federal Credit Union uses the Verint Open CCaaS Platform to serve 13 million members. The credit union adopted Verint... Workforce Engagement applications to automate and optimize operations. Verint Workforce Management, Quality Management, Performance Management, and Speech Analytics help balance capacity and improve efficiency. The solution supports a One Workforce approach and gives employees more flexibility. Navy Federal Credit Union benefits from faster service and better support for its business needs.
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Commerce Bank used Verint Quality Management and Workforce Management to improve resource sharing across branches and contact centers. Branch staff now... handle 5% to 10% of daily call volume, thanks to fewer in-person visits. The bank adapted to new scheduling and performance needs for remote and hybrid work. This led to lower costs, better associate performance, and a stronger customer experience. Verint's workforce engagement tools helped Commerce Bank create a unified workforce approach.
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Verint Operations Manager helped a top 10 U. S. retail bank transform its lending operations. The bank automated work allocation...and tracking, eliminating overtime and boosting employee productivity by 40% in the first month. SLA performance improved by 60%, cutting turnaround times from up to 10 days to just 4 days or less. The solution also reduced headcount by 10% through attrition and improved employee experience with real-time performance data. Managers gained better insights for coaching and team meetings became routine.
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Saxo Bank used Verint Financial Compliance to record, store, and analyze millions of regulated interactions. The bank unified compliance across... text, video, screen, and voice channels, including Microsoft Teams and Cisco telephony. Nearly 2,000 staff now use a single, secure platform for all compliance recording. The solution improved security, user experience, and regulatory compliance. Saxo Bank can now support hybrid work and meet global financial regulations with ease.
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Verint Financial Compliance helped a Saudi Arabian commercial bank capture over 7,300 interactions daily across Cisco UC and BT – IP Trade. The bank unified... multiple recording systems, reducing hardware and maintenance costs. Compliance with Saudi Arabian anti-money laundering laws improved. The IT team now spends less time on manual processes. The solution enhanced security and made compliance audits easier.
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Verint Experience Management helped Riyad Bank boost its NPS score by 25%. The bank automated customer feedback collection, reducing loan... application process time by 50%. Over 200,000 surveys are now completed each year, with real-time analytics driving fast action. The solution improved survey quality and increased feedback response rates from 1% to 8%. Riyad Bank redeployed staff and won awards for customer service excellence.
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Verint’s workforce management software helped Regions Financial Corporation transform its branch operations. The bank used analytics to optimize staffing, branch... hours, and scheduling. Customer satisfaction and loyalty improved by 14%. Employee retention rose by double digits. Regions also grew households and deposits through these changes.
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PREMIER Bankcard used Verint Speech Analytics to improve its customer experience program. The solution helped the company analyze millions of... customer interactions. PREMIER Bankcard saw higher customer satisfaction and fewer escalated calls. The company also saved money by reducing handle time and increasing efficiency. Verint Speech Analytics enabled better insights and actions for customer service teams.
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Verint Speech Analytics helped PREMIER Bankcard identify nearly $500,000 in potential cost savings from 11 call studies. The platform enabled... the company to make 52 performance improvement recommendations. PREMIER Bankcard saved $65,000 per team annually by reducing handle time and $50,000 a year by eliminating a repetitive end-of-call phrase. Supervisors used Verint to compare agent performance and coach new hires, improving quality scores. The solution boosted customer satisfaction and reduced escalated calls.
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Verint Workforce Management helped Orange County’s Credit Union save at least $25,000 by improving scheduling and forecasting. The solution reduced... call times and increased service levels by 5%. OCCU used Verint to reassign staff and eliminate coverage gaps. The system enabled managers to analyze staffing costs and optimize agent schedules. OCCU achieved full ROI in less than one year.
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Work Entropy used the Verint Interviewing Bot to speed up hiring for gig workers. The company was live in 30... days and could onboard candidates within 24 hours. Over 7,000 candidate assessments were completed in 50 countries in less than a year. The solution helped match freelancers to jobs, improve candidate quality, and boost customer engagement. Automated screening reduced hiring risks and increased worker retention.
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Radial uses Verint Workforce Management to manage its global workforce. The platform helps Radial access and combine workforce data from... many channels. This gives Radial a clear view of customer demand. Radial can now make better decisions and use its workforce more efficiently. The solution helps create a smooth customer journey and improves customer experience.
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Neo BPO Hypeone used Verint Interviewing Bot to improve its candidate screening process. The company saw a 29% drop in... employee turnover and a 29% decrease in absenteeism. Employee performance increased by 5%. Staff now stay longer and deliver better results. The Interviewing Bot helped Neo BPO Hypeone achieve real, measurable improvements in workforce management.
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Verint Interviewing Bot helped Neo BPO hire the right people for the right jobs. The tool let the team assess... current employees and see their career potential. Neo BPO saw a big drop in key metrics and a strong rise in performance. The vice president of people and culture shared these results. The bot gave insights that improved hiring and job fit.
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Verint Community helped Tyler Technologies grow its client community to over 50,000 users across 46 products. The platform reduced support... calls and improved first call resolution. Tyler saw increased sales and better client communication. The community enabled targeted emails, reducing opt outs. Tyler's brand image shifted to a holistic solutions provider. Client engagement became more efficient and innovative.
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Startek used Verint Speech Analytics to automate call analysis and move away from manual call disposition. This led to a... 4% improvement in first contact resolution and eliminated agent after-call work. Quality scores increased and customer satisfaction scores stayed above target. Startek now identifies call drivers and customer concerns faster, helping agents deliver better customer experiences. The solution provides actionable insights from most calls, supporting agent coaching and trend analysis.
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Sound Communications uses Verint's recording solutions to enhance call centers and public safety operations. The company integrates voice, video, and... data recording for commercial and mission-critical entities. With Verint, Sound Communications delivers quality management, speech analytics, and workforce management. Their partnership enables 24/7 customer service and local support. This approach helps customers meet compliance and improve operational efficiency.
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Verint Community helped RWS engage its global network of freelance translators. The platform averages 45,000 unique visitors and 135,000 page... views each month. Freelancers use the community for support, collaboration, and sharing ideas. RWS saw increased brand trust and loyalty. Integration with Salesforce enables fast support. The community is available in over 25 languages, supporting instant translation.
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Verint Community helped RWS grow active community members by 224% in nine months. RWS used the platform to boost peer-to-peer... collaboration and gather customer feedback. The community enabled better content sharing, improved accessibility, and increased engagement. RWS saw a 7.7% rise in content and a 10% increase in content views. The solution also made it easier for users with disabilities to participate.
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NWN Corporation used Verint to improve customer engagement and support remote work. The company integrated Verint’s workforce engagement tools into... its contact center offerings. This helped NWN deliver better operational efficiency and manage business risk for its clients. NWN launched new solutions to help customers transition to remote work during the COVID-19 pandemic. The partnership enabled NWN to quickly add users and features, and provide 24x7 proactive technology management.
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Verint Operations Manager helped West Sussex County Council boost productivity from 91% to 97%. The council manages over 3,000 tasks... with just 250 team members. Before Verint, manual processes made it hard to track work and meet KPIs. Now, automated task allocation and performance dashboards ensure timely service delivery. Managers use real-time insights to optimize workloads and forecast future needs.
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VicRoads used Verint Bots to improve customer interactions. They saw significant savings across all customer touchpoints. The solution helped them... manage interactions more efficiently. Verint Bots made their service faster and more cost-effective. This testimonial highlights measurable benefits for government services.
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Southampton City Council used Verint for Citizen Engagement to redesign over 200 online forms. The council replaced manual tasks with... automation, making it easier for citizens to access services. They process more than 28,000 forms each month. The new system reduced errors and improved customer satisfaction. Service centre staff now focus on complex issues, while simple requests are handled online. Integration with mapping tools helps citizens report issues quickly.
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South Staffordshire District Council used Verint Citizen Engagement to improve public service delivery. The council automated processes and enhanced resident... contact channels. They focused on channel shift to connect better with residents. The solution helped streamline operations and improve engagement. Andy Hoare shared insights on the transformation journey. The case highlights digital transformation in local government.
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Verint for Citizen Engagement helped South Staffordshire District Council digitize and automate services. The council generated over $1 million in... added revenue and enabled 90% of residents to sign up for garden waste online. Verint's solution improved service speed, optimized contact center workload, and enhanced compliance with FOI requests. The council launched 15 new online services, making it easier for residents to access key services. Staff gained skills to manage and expand digital services independently.
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Verint for Citizen Engagement helped South Staffordshire Council achieve an 84% channel shift for its top ten service requests. The council saw... a 98% reduction in residents waiting over 20 minutes for calls to be answered. The Street Scene team improved case response speed by 30% after integrating What3Words. The council's digital by choice strategy led to a 32% drop in phone calls and a 40% drop in emails. Residents now use online forms and a mobile app to interact with the council, making services more accessible and efficient.
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Verint for Citizen Engagement helped San Francisco 311 quickly move staff to remote work during COVID-19. The platform enabled fast,... secure access for customer service reps and improved self-service for residents. SF311 used Verint to highlight key knowledge articles and track what information the public needed most. The solution also sped up online form creation, helping SF311 respond to changing city needs. Information flow and public communication became faster and more reliable.
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Sheffield City Council used Verint for Citizen Engagement to improve digital-first services. The council moved over 11,000 calls to self-service... channels. They reduced average handle time by one minute and saved 2,500 hours each year through automation. First call resolution increased by 5%. Staff and customer satisfaction rose, and user adoption reached 95% in six months.
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Verint helped Region of Waterloo handle 400,000 annual calls and requests across six service departments. The government used Verint's customer... engagement platform to automate and streamline service delivery. Verint Workforce Management improved staffing, planning, and scheduling. Quality Management and analytics enabled better agent coaching and real-time performance insights. The region saw a 147% increase in call volume since 2013 while maintaining positive quality scores and expanding self-service options for residents.
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Verint's eg Operational Intelligence helped the Reducing Reoffending Partnership save £250,000 each year. The solution automated case management and improved... forecasting for probation services. Staff gained 20% more administrative capacity, which reduced call abandon rates by 50%. The partnership cleared its backlog of non-priority cases. The project delivered a full return on investment in one year.
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Sur La Table uses Verint Web & Mobile to collect and analyze customer feedback in real time. The solution helps... the team improve the user experience and streamline customer effort across web and mobile channels. Sur La Table leverages insights to optimize new omnichannel sales channels, including same-day delivery and cooking classes. With Verint, the company quickly detects and resolves issues, driving higher engagement and conversions. Customer feedback also shapes new offerings and enhances operational efficiency.
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Specsavers used Verint Queue Management to improve the customer journey in their UK stores. Before, staff used manual clipboards, causing... confusion and lost sales. With Verint, staff can track customers, manage queues, and reduce waiting times. Specsavers saw higher sales, better staff productivity, and more customer loyalty. Store teams now have more time and less stress, leading to better service and increased referrals.
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Shoe Carnival used Verint Digital Feedback and Verint Digital Behavior Analytics to improve its customer experience program. The company tracked... and managed customer experience across its e-commerce site, retail stores, and contact centers. With Verint, Shoe Carnival connected all channels to listen, analyze, and act on customer feedback. Instant alerts and clear data helped the team respond faster and make better decisions. This led to improved customer service and smarter business strategies.
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Shoe Carnival used Verint Experience Management to overhaul its customer experience program in just 90 days. The company connected feedback... channels, enabling real-time analysis and action on customer input. Survey development time dropped to under two hours, and focus groups were no longer needed. Reaction time for online sales issues improved from weeks to nearly instant. Leadership tracked daily progress, and the team used analytics to spot and fix customer pain points fast.
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rue21 used Verint Experience Management to improve its customer experience. The company gathered feedback from customers across all channels. This... helped rue21 find key areas to improve. As a result, sales and customer satisfaction increased. The approach was data-driven and focused on continuous improvement.
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Verint Experience Management helped rue21 improve customer satisfaction and sales. The retailer used the platform to gather feedback across store,... digital, and BOPIS channels. Insights from the tool led to retraining staff, improving inventory management, and updating communications. These changes resulted in a 17-point NPS increase and a 72% rise in BOPIS orders. rue21 also expanded its plus-size collection based on customer input.
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Verint Speech Analytics helped a global retailer for U. S. military personnel cut hold times by 30%. The retailer increased...call monitoring from 1% to 98% using Verint's automated quality tools. Verint Desktop and Process Analytics improved agent coaching and first contact resolution. The retailer used Verint's AI to identify and fix issues causing member complaints. These solutions enabled seamless service for over 30 million members worldwide.
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Verint Workforce Management Professional helped Mason Companies Inc. cut administrative scheduling time by 90%. The company improved schedule adherence from... 60% to 80% in just 30 days. Agents handled 7% more calls after the solution was implemented. Mason used Verint to build accurate forecasts and schedules, and to adapt quickly to seasonal spikes. Real-time reporting and easy integration made the transition smooth for managers and agents.
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Verint TimeFlex Bot helped a leading member services organization cut unplanned absences by 19% in just one month. The solution let... contact center agents make unlimited schedule changes, improving work/life balance and reducing churn. Analysts spent less time on approvals, boosting schedule efficiency. Employee sentiment improved, especially around mental health and flexibility. The company also met its part-time recruitment goals for the first time.
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Neohype. co uses Verint Interviewing Bot to improve hiring. The AI-powered bot helps them find applicants who are more likely...to succeed and stay. Neohype.co lowered turnover by 17%. Absenteeism dropped by 6%. The company now manages people more efficiently. This helps them hire the best employees.
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Radial used Verint Workforce Management in the cloud to improve customer experience automation. The solution runs on AWS and connects... with Radial’s other systems. This lets Radial move data easily and support its remote workforce. Radial became more efficient and cost-effective. The company maximized its technology investments with Verint’s open platform.
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Verint Workforce Management helped Qualfon automate customer experience processes. The platform improved attendance and reduced attrition for Qualfon's contact center... teams. Qualfon used Verint's tools to achieve results faster. The company is now better positioned for future growth. Eric Bigelow from Qualfon shared these outcomes.
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Patterson Companies used the Verint cloud platform to improve scheduling. They achieved a reduction of 46 full-time employees. The company... used cost savings to create new strategic roles. Verint Workforce Management and other tools helped them engage customers better. Customer satisfaction and performance increased. The solution supports both dental and animal health customers.
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Verint Interviewing Bot helped Neohype. co, a leading BPO in Brazil, improve hiring accuracy. The AI-powered bot identified candidates with...higher potential and better retention. Neohype.co reduced employee turnover by 17%. Absenteeism dropped by 6%. The company now manages people more efficiently using Verint's insights.
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Wesleyan used Verint Operations Manager to improve back-office processes and customer service. The underwriting team achieved 20% cost savings and... increased team satisfaction by 20%. The solution enabled a six-hour underwriting decision, down from two days. Wesleyan maintained high customer satisfaction and processed 160% of predicted savings account applications. Managers used real-time analytics to plan resources and optimize operations.
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Louisiana Blue used the Verint Open Platform to integrate data and improve member experience. The platform automated data analysis and... used AI and business analytics to help the team react to market changes. Verint Speech Analytics helped reduce agent workload by deflecting calls. Louisiana Blue combined speech analytics, survey, and risk data into one dashboard. This gave them a better view of the member journey and improved customer experience.
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Verint Speech Analytics helped Bradesco Seguros boost its NPS by 9 points in one year. The company saw a 55%... drop in product-related complaints. Clearer and more efficient service improved customer loyalty. Insights from Verint's solution led to more consistent and excellent service. Bradesco Seguros used analytics to enhance customer experience and service quality.
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Topdanmark used Verint Speech Analytics and Quality Management to improve customer engagement in its 900-agent contact center. The company gained... a 360-degree view of customer interactions and used insights to guide agents to better call outcomes. With Verint, Topdanmark increased the number of high-quality calls, which led to 50% fewer repeat calls. The solution also improved first contact resolution and lowered marketing campaign costs. Verint's platform helped Topdanmark track and improve agent performance across the business.
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Verint Workforce Engagement helped the largest U. S. non-profit health insurer save over $1.25 million in 12 months. The company...improved productivity by 16%, adding nearly 800 hours per week. Verint tools automated attendance management and enabled real-time performance tracking. Leaders gained new insights into employee time use and eliminated $70,000 in incorrect overtime payments. The insurer now uses data to drive operational efficiency and better customer service.
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RSA used Verint to solve process complexity in its Commercial Risk Solutions group. The company struggled with high costs and... could not handle changes in customer demand. Verint helped RSA increase back-office capacity by 20%. This made operations more efficient. RSA now manages customer demand better and saves money.
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Verint Quality Management helped Yorkshire Water, through its subsidiary Loop, improve customer experience. The platform automated quality assurance and enabled... targeted coaching for staff. Yorkshire Water saw its Institute of Customer Service Index score rise by 5.1 points. Repeat call volume dropped from over 15% to 12%. Stage 1 billing complaints fell by one third. The solution unified call monitoring and reporting, making it easier to track and improve service quality.
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Utilita used Verint Wrap Up Bot to automate call summaries in its contact center. The bot helped reduce after call... work and average handle time. This increased agent capacity and improved customer experience. Utilita’s Head of Service Insights shared these AI-driven results. The solution focused on CX automation for energy and gas services.
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Utilita used Verint Bots to improve customer interactions. They saw significant savings across all customer touchpoints. The solution helped them... manage communications more efficiently. Utilita shared their positive experience in a testimonial. The focus was on cost reduction and better service.
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Verint Knowledge Management helped United Utilities cut HR support calls by 50%. Over 6,000 employees now use the "Ask HR"... platform for fast, consistent answers. The solution improved self-service, reduced HR call volume by 15%, and boosted user engagement five-fold. United Utilities achieved a 99% SLA with a 48-hour turnaround. The platform also supports accessibility and equality queries, making HR information easy to find for everyone.
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UGI Utilities used Verint Experience Management to improve customer experience. They added self-service tools and focused on customer satisfaction. UGI... gathered feedback from contact center, website, and portal to find and fix pain points. They reduced payment issues and call volume by updating website instructions. Sharing CX data across teams helped UGI make faster, smarter business decisions. These changes improved brand reputation and customer satisfaction.
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Virgin Media O2 used Verint Queue Management software in 487 UK stores. They reduced customer walkout rates by 62%. Store... efficiency improved by 27%. The solution created better virtual queuing and gave accurate wait times. Virgin Media O2 saved £200,000 a year on mystery shoppers and surveys. Net promoter scores reached an all-time high after deployment.
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Verint TimeFlex Bot helped a leading telecommunications company cut attrition by 24%. Monthly unplanned absences dropped 24.1%. Schedule efficiency improved... by 4.5%. Employees made thousands of schedule changes each month. The company expects $5.2 million in annual savings and a 10.8X ROI. Verint TimeFlex Bot gave agents more control over their work schedules.
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Claro Brasil used Verint Speech Analytics and Verint Da Vinci AI to improve sales quality and conversions. The company gained... insights into customer needs and employee interactions. Claro saw a 7% increase in sales conversions and a 14% rise in TNPS. Customer complaints dropped by 22%. More customers activated services and reported higher satisfaction.
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Verint’s unified digital engagement solutions helped NOS improve customer service. NOS streamlined interactions on Facebook, Instagram, and YouTube. Agent productivity... increased by 40%. Net Promoter Score rose by 61%. The company used Verint to manage digital channels and boost efficiency.
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Verint Digital-First Engagement helped Whirlpool manage a 106% surge in customer inquiries during Covid-19. The company used WhatsApp Business to... connect field engineers and customers, replacing phone calls and emails. Automation enabled 27% of appointment requests to be handled without agents. Customers could book, cancel, or amend appointments 24/7. Field engineers shared images and referenced past cases for faster support. Average call times dropped by 33 seconds for WhatsApp-initiated issues.
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Thermomix used Verint Community to power its Community Stars program. The platform enabled Thermomix to engage superfans and micro-influencers, resulting... in 1,300 pieces of content and 7,000 content views. 90% of members are active in the community. Verint Community provided robust analytics, flexible features, and easy admin controls. Thermomix expanded the program globally, connecting with brand advocates in multiple countries.
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Samsung used Verint Appointment Booking and Queue Management software in its European stores. The goal was to improve customer experience... and drive more sales. Customers can now book appointments online and get reminders by SMS or email. Walk-in customers see their queue position in real time and can browse while waiting. Samsung saw increased foot traffic, higher walk-in retention, and better store team productivity. The improved process led to higher customer satisfaction and stronger brand loyalty.
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Olympus used Verint Community to build MyOlympus, a digital platform for photography fans. The community grew to over 401,000 members... across Europe, with 504,000 monthly page views and 263,000 photos shared. Olympus wanted a robust, scalable solution to boost brand loyalty and customer engagement. Verint Community provided out-of-the-box features like contests, photo sharing, and support tools. Upgrades included YouTube and Instagram integration, custom plugins, and improved user experience. MyOlympus now helps Olympus connect with customers and inspire brand loyalty.
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Verint Community helped HFMA move from email communications to a dynamic online community. HFMA now shares vital information and resources... faster and at scale. Members can collaborate, share best practices, and solve problems 24/7. During a major cyberattack in 2024, HFMA used the platform to organize roundtables and share crisis updates. Over a quarter of members accessed these resources, improving engagement and crisis response.
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Verint Enterprise Feedback Management helps the Royal College of Physicians collect feedback from over 20,000 physicians. The platform increased response... rates for their annual census and unified feedback collection. Real-time dashboards and analytics give actionable insights for decision making. The solution is easy to set up and supports multiple surveys each year. RCP staff can securely access and manage surveys from anywhere.
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Verint Community helped Test-Aankoop build a collaborative online community for 9,000 users in four European countries. The platform lets customers... share experiences about renewable energy and consumer rights. Integration with Sitecore CMS made the community easy to manage and customize. Test-Aankoop gained better customer insight, increased brand loyalty, and improved satisfaction. The solution supports discussion forums, user-generated content, and future expansion to blogs and gamification.
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SugarCRM used Verint Community to boost customer engagement. The online community now accounts for 40% of company revenue. Membership grew... by 120% after launching Verint. SugarCRM can now spot and reduce customer churn more easily. The platform helps SugarCRM serve customers better and operate more efficiently.
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SugarCRM used Verint Community to build a branded online community for its customers. The platform integrated with SugarCRM’s CRM and... LMS systems. Customers now have a single place for support, learning, news, and events. This improved customer engagement and loyalty. SugarCRM saw better support case deflection and lower customer churn.
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Sage used Verint Community to merge five separate customer communities into one platform. This move cut licensing and maintenance costs.... Sage City now gets over 20,000 visits each weekday. Two-thirds of visitors return, showing strong engagement. The new platform improved branding and made customer support easier. Customers are more satisfied and loyal.
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Verint helped a leading dental and veterinary products supplier modernize customer engagement and workforce management. The company increased call evaluation... from 1% to 80% of calls and boosted quality scores by 37%. CSAT scores reached into the 90s, and they saved $2 million by reducing quality managers. Verint’s Open CCaaS solutions automated quality checks, improved compliance, and enabled real-time performance tracking. The supplier reallocated 46 employees and created new teams for training and business intelligence.
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Titleist used Verint Community to build Team Titleist, an online hub for golf fans. The platform lets customers connect, share... stories, and get advice from experts and peers. Titleist integrated social media and created a branded experience to deepen relationships. Membership grew 500% in the first year and doubled the next year. Customers now spend more time researching products and engaging with the brand online.
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Stanley Black & Decker Outdoor used Verint Workforce Management Professional to improve contact center operations. The company achieved over 90%... schedule adherence and increased capacity by 20%. Agent training and coaching grew by 250%. The cloud-based solution provided real-time performance insights and automation. This led to lower costs and better workforce resource optimization.
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Novuna uses Verint AI in its contact center. The goal is to improve customer experience. Tim Bell from Novuna shares... how AI helps their team. The company uses AI to enhance service quality. The focus is on better customer interactions. Results or specific metrics are not mentioned.
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Novuna used Verint Bots to improve customer interactions. They saw significant savings across all customer touchpoints. The solution helped Novuna... manage costs while serving customers better. Verint Bots made their processes more efficient. Novuna shared their positive experience in a testimonial.
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Ninety One used Verint Financial Compliance to unify compliance recording across 18 global offices. The solution reduced user provisioning time... from weeks to minutes. Automated daily infrastructure monitoring now saves three hours every morning. Ninety One can record interactions across multiple platforms, supporting over 950 regulated users. The platform helps meet strict regulatory requirements and supports remote work compliance.
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Volaris used Verint's AI and automation to transform its digital customer service. The airline moved from a single chatbot to... a full AI-powered ecosystem. Now, 90% of conversations are automated. Volaris tripled its service capacity without hiring more agents. Customer satisfaction scores went up and costs went down. Volaris won the award for best digital airline in the world.
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Volaris used Verint AI and automation to transform its digital customer service. The airline automated 90% of conversations and handled... three times more service volume without hiring more agents. Verint's tools improved agent productivity and cut costs. Volaris won an award for best digital airline. The partnership helped streamline operations and boost customer satisfaction.
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Volaris, a Mexican low-cost airline, faced high service costs and needed to improve customer experience. The company managed five million... customer interactions each year. Volaris used Verint Bots to handle high inbound volumes and boost service quality. They achieved an 85% digital interaction containment rate. Agent capacity increased three times with this solution. Volaris saved millions while elevating customer satisfaction.
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Volaris used Verint Messaging to transform its digital customer experience. The airline eliminated its traditional call center and focused on... digital-first engagement. With Verint, Volaris achieved a 360% year-over-year growth in customer interactions. The agent population only grew by 9%. Volaris reached a 78% digital containment rate with messaging and automation.
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Verint Operations Visualizer and Operations Manager helped a large BPO supporting Medicaid processing for 15 US states. The BPO faced... challenges with real-time data and back-office reporting. Verint solutions provided real-time metrics, improved forecasting, and enabled data-driven performance management. The BPO identified a 24% capacity improvement opportunity, increased employee utilization by 5%, and reduced FTE by 21%. Managers and employees gained clear insights into performance and resource needs.
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Verint secured a $7 million contract to implement AI solutions for a Fortune 500 company, enhancing business outcomes through their CX Automation platform.

Verint's Quality Bot has enabled a North American industrial equipment distributor to save $12. 5 million annually by automating 97%...of call evaluations. This AI-powered solution increased supervisor capacity by 80% and reduced compliance risks, eliminating the need for over 200 additional analysts. The bot provides strategic insights that enhance operational efficiency and customer experience outcomes.
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Verint's Intelligent Virtual Assistant (IVA) significantly improved customer experience for a digital identity and security firm. The AI-powered solution achieved... a 75% containment rate, reduced escalations by 29%, and increased live chat handling to 47%. These enhancements led to faster response times and reduced contact center costs, showcasing Verint's strength in CX automation.
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Honda Canada Finance received the Ventana Research Leadership Award for its implementation of Verint's Impact 360 Workforce Optimization software. This deployment enhanced... service levels and customer satisfaction by improving quality monitoring, workforce management, and performance management across multiple contact centers. The award recognizes the effective use of Verint's technology to achieve significant operational efficiencies and customer satisfaction improvements.
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Verint has expanded its AI bot portfolio to Calabrio customers following their merger. Calabrio users now access Verint's AI bots,... enhancing workforce management and conversational intelligence. Verint's AI solutions, including Genie Bot and Intelligent Virtual Assistant, offer improved customer engagement and operational efficiency. This integration underscores Verint's commitment to delivering comprehensive CX automation capabilities.
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