Real-World Case Studies and Customer Success Stories with Verint

IAG, a large insurance company in Australia and New Zealand, wanted to improve customer engagement and become a digital-first business. They used Verint technology to create better customer experienc...es. This helped them increase digital customer interactions by over 40%, reduce call handling times by 20%, and shift over 40% of renewals to self-service.
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Wesleyan, a specialist in personal and commercial insurance, used Verint Operations Manager to improve efficiency and customer service. They achieved 20% cost savings in underwriting and increased te...am satisfaction by 20%. The solution helped optimize back-office processes and improve compliance. Wesleyan introduced a six-hour underwriting decision process, reducing the time from two days, enhancing customer experience.
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Bradesco Seguros, the largest insurance company in Brazil and Latin America, used Verint Speech Analytics and Verint Quality Bot to improve customer experience and service. They automated the evaluat...ion of 100% of calls, reducing human intervention. This led to a 9-point increase in NPS, a 55% reduction in product-related complaints, and a 70% reduction in resources for standardized activities. These improvements highlight the importance of CX automation for immediate and sustained advancements.
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Verint Open Platform helped AXA transform its retail business customer journey. AXA used Verint Speech Analytics and Workforce Management to improve service. The company reduced customer renewal aver...age handle time by 23%, saving 3 minutes per call. Supplier call volume dropped by 34%. First contact resolution increased from 87% to 93%. AXA now uses intelligent insights to boost productivity and business growth.
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IAG, a large insurance company in Australia and New Zealand, wanted to improve customer engagement and become a digital-first business. They used Verint technology to create better customer experienc...es. This helped them increase digital customer interactions by over 40%, reduce call handling times by 20%, and shift over 40% of renewals to self-service.
Show More..

Wesleyan, a specialist in personal and commercial insurance, used Verint Operations Manager to improve efficiency and customer service. They achieved 20% cost savings in underwriting and increased te...am satisfaction by 20%. The solution helped optimize back-office processes and improve compliance. Wesleyan introduced a six-hour underwriting decision process, reducing the time from two days, enhancing customer experience.
Show More..

Bradesco Seguros, the largest insurance company in Brazil and Latin America, used Verint Speech Analytics and Verint Quality Bot to improve customer experience and service. They automated the evaluat...ion of 100% of calls, reducing human intervention. This led to a 9-point increase in NPS, a 55% reduction in product-related complaints, and a 70% reduction in resources for standardized activities. These improvements highlight the importance of CX automation for immediate and sustained advancements.
Show More..

Verint Open Platform helped AXA transform its retail business customer journey. AXA used Verint Speech Analytics and Workforce Management to improve service. The company reduced customer renewal aver...age handle time by 23%, saving 3 minutes per call. Supplier call volume dropped by 34%. First contact resolution increased from 87% to 93%. AXA now uses intelligent insights to boost productivity and business growth.
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IAG, a large insurance company in Australia and New Zealand, wanted to improve customer engagement and become a digital-first business. They used Verint technology to create better customer experienc...es. This helped them increase digital customer interactions by over 40%, reduce call handling times by 20%, and shift over 40% of renewals to self-service.
Show More..

Wesleyan, a specialist in personal and commercial insurance, used Verint Operations Manager to improve efficiency and customer service. They achieved 20% cost savings in underwriting and increased te...am satisfaction by 20%. The solution helped optimize back-office processes and improve compliance. Wesleyan introduced a six-hour underwriting decision process, reducing the time from two days, enhancing customer experience.
Show More..

Bradesco Seguros, the largest insurance company in Brazil and Latin America, used Verint Speech Analytics and Verint Quality Bot to improve customer experience and service. They automated the evaluat...ion of 100% of calls, reducing human intervention. This led to a 9-point increase in NPS, a 55% reduction in product-related complaints, and a 70% reduction in resources for standardized activities. These improvements highlight the importance of CX automation for immediate and sustained advancements.
Show More..

Verint Open Platform helped AXA transform its retail business customer journey. AXA used Verint Speech Analytics and Workforce Management to improve service. The company reduced customer renewal aver...age handle time by 23%, saving 3 minutes per call. Supplier call volume dropped by 34%. First contact resolution increased from 87% to 93%. AXA now uses intelligent insights to boost productivity and business growth.
Show More..

IAG, a large insurance company in Australia and New Zealand, wanted to improve customer engagement and become a digital-first business. They used Verint technology to create better customer experienc...es. This helped them increase digital customer interactions by over 40%, reduce call handling times by 20%, and shift over 40% of renewals to self-service.
Show More..

Wesleyan, a specialist in personal and commercial insurance, used Verint Operations Manager to improve efficiency and customer service. They achieved 20% cost savings in underwriting and increased te...am satisfaction by 20%. The solution helped optimize back-office processes and improve compliance. Wesleyan introduced a six-hour underwriting decision process, reducing the time from two days, enhancing customer experience.
Show More..

Bradesco Seguros, the largest insurance company in Brazil and Latin America, used Verint Speech Analytics and Verint Quality Bot to improve customer experience and service. They automated the evaluat...ion of 100% of calls, reducing human intervention. This led to a 9-point increase in NPS, a 55% reduction in product-related complaints, and a 70% reduction in resources for standardized activities. These improvements highlight the importance of CX automation for immediate and sustained advancements.
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Claro Brazil wanted to improve sales and customer satisfaction. They used Verint Speech Analytics and Verint Exact Transcription Bot to enhance employee performance and sales quality. As a result, sa...les conversions improved by 7%, the Net Promoter Score increased by 14 points, and customer complaints reduced by 22%.
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Verint Speech Analytics helped Claro Brazil improve sales and customer service. Claro used Verint Da Vinci AI for business analytics and Exact Transcription Bot for better call analysis. Sales conver...sions increased by 7%. Transactional Net Promoter Score went up by 14 points. Customer complaints to regulatory agencies dropped by 22%. Claro now makes sales calls faster and more precise.
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Verint Coaching Bot helped BT Group improve cross-sell rates by nearly 10%. BT Group started with a 100-agent trial. They scaled the solution to 5,000 agents. The case shows a strategic rollout of th...e Verint Coaching Bot. The company plans to expand the deployment across the enterprise.
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Verint Speech Analytics helped Claro Brazil improve sales conversions by 7%. The company used Verint Da Vinci AI and Exact Transcription Bot to boost call analysis accuracy. Claro raised its Transact...ional Net Promoter Score by 14 points. Customer complaints with regulatory agencies dropped by 22%. Claro Brazil serves over 2,000 cities and 96% of the population. The solution enabled faster, more precise sales calls and better customer experience.
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Claro Brazil wanted to improve sales and customer satisfaction. They used Verint Speech Analytics and Verint Exact Transcription Bot to enhance employee performance and sales quality. As a result, sa...les conversions improved by 7%, the Net Promoter Score increased by 14 points, and customer complaints reduced by 22%.
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Verint Speech Analytics helped Claro Brazil improve sales and customer service. Claro used Verint Da Vinci AI for business analytics and Exact Transcription Bot for better call analysis. Sales conver...sions increased by 7%. Transactional Net Promoter Score went up by 14 points. Customer complaints to regulatory agencies dropped by 22%. Claro now makes sales calls faster and more precise.
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Verint Coaching Bot helped BT Group improve cross-sell rates by nearly 10%. BT Group started with a 100-agent trial. They scaled the solution to 5,000 agents. The case shows a strategic rollout of th...e Verint Coaching Bot. The company plans to expand the deployment across the enterprise.
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Verint Speech Analytics helped Claro Brazil improve sales conversions by 7%. The company used Verint Da Vinci AI and Exact Transcription Bot to boost call analysis accuracy. Claro raised its Transact...ional Net Promoter Score by 14 points. Customer complaints with regulatory agencies dropped by 22%. Claro Brazil serves over 2,000 cities and 96% of the population. The solution enabled faster, more precise sales calls and better customer experience.
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Claro Brazil wanted to improve sales and customer satisfaction. They used Verint Speech Analytics and Verint Exact Transcription Bot to enhance employee performance and sales quality. As a result, sa...les conversions improved by 7%, the Net Promoter Score increased by 14 points, and customer complaints reduced by 22%.
Show More..

Verint Speech Analytics helped Claro Brazil improve sales and customer service. Claro used Verint Da Vinci AI for business analytics and Exact Transcription Bot for better call analysis. Sales conver...sions increased by 7%. Transactional Net Promoter Score went up by 14 points. Customer complaints to regulatory agencies dropped by 22%. Claro now makes sales calls faster and more precise.
Show More..

Verint Coaching Bot helped BT Group improve cross-sell rates by nearly 10%. BT Group started with a 100-agent trial. They scaled the solution to 5,000 agents. The case shows a strategic rollout of th...e Verint Coaching Bot. The company plans to expand the deployment across the enterprise.
Show More..

Verint Speech Analytics helped Claro Brazil improve sales conversions by 7%. The company used Verint Da Vinci AI and Exact Transcription Bot to boost call analysis accuracy. Claro raised its Transact...ional Net Promoter Score by 14 points. Customer complaints with regulatory agencies dropped by 22%. Claro Brazil serves over 2,000 cities and 96% of the population. The solution enabled faster, more precise sales calls and better customer experience.
Show More..

Claro Brazil wanted to improve sales and customer satisfaction. They used Verint Speech Analytics and Verint Exact Transcription Bot to enhance employee performance and sales quality. As a result, sa...les conversions improved by 7%, the Net Promoter Score increased by 14 points, and customer complaints reduced by 22%.
Show More..

Verint Speech Analytics helped Claro Brazil improve sales and customer service. Claro used Verint Da Vinci AI for business analytics and Exact Transcription Bot for better call analysis. Sales conver...sions increased by 7%. Transactional Net Promoter Score went up by 14 points. Customer complaints to regulatory agencies dropped by 22%. Claro now makes sales calls faster and more precise.
Show More..

Connex is a systems integrator with over 600 employees in North America. They partner with Verint to implement customer engagement solutions. Connex helps clients improve efficiency in call centers a...nd other areas. They provide ROI studies showing a 20% average improvement. Connex offers 24/7 support and conducts Proof of Concepts to demonstrate value.
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Verint Interviewing Bot helps Neo BPO Hypeone, a Brazilian automation and outsourcing company, improve its hiring process. The bot evaluates candidates and identifies high-performers. Neo BPO saw a 2...9% drop in turnover and a 29% decrease in absenteeism. Employee performance increased by 5%. The company now keeps the right employees longer, boosting productivity and efficiency.
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Verint Interviewing Bot helps Neo BPO Hypeone, a Brazilian automation and outsourcing company, improve its hiring process. The bot evaluates candidates and identifies high-performers. Neo BPO saw a 2...9% reduction in turnover and a 29% decrease in absenteeism. Employee performance increased by 5%. The company now has higher productivity and greater efficiency.
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Connex is a systems integrator with over 600 employees in North America. They partner with Verint to implement customer engagement solutions. Connex helps clients improve efficiency in call centers a...nd other areas. They provide ROI studies showing a 20% average improvement. Connex offers 24/7 support and conducts Proof of Concepts to demonstrate value.
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Verint Interviewing Bot helps Neo BPO Hypeone, a Brazilian automation and outsourcing company, improve its hiring process. The bot evaluates candidates and identifies high-performers. Neo BPO saw a 2...9% drop in turnover and a 29% decrease in absenteeism. Employee performance increased by 5%. The company now keeps the right employees longer, boosting productivity and efficiency.
Show More..

Verint Interviewing Bot helps Neo BPO Hypeone, a Brazilian automation and outsourcing company, improve its hiring process. The bot evaluates candidates and identifies high-performers. Neo BPO saw a 2...9% reduction in turnover and a 29% decrease in absenteeism. Employee performance increased by 5%. The company now has higher productivity and greater efficiency.
Show More..

Connex is a systems integrator with over 600 employees in North America. They partner with Verint to implement customer engagement solutions. Connex helps clients improve efficiency in call centers a...nd other areas. They provide ROI studies showing a 20% average improvement. Connex offers 24/7 support and conducts Proof of Concepts to demonstrate value.
Show More..

Verint Interviewing Bot helps Neo BPO Hypeone, a Brazilian automation and outsourcing company, improve its hiring process. The bot evaluates candidates and identifies high-performers. Neo BPO saw a 2...9% drop in turnover and a 29% decrease in absenteeism. Employee performance increased by 5%. The company now keeps the right employees longer, boosting productivity and efficiency.
Show More..

Verint Interviewing Bot helps Neo BPO Hypeone, a Brazilian automation and outsourcing company, improve its hiring process. The bot evaluates candidates and identifies high-performers. Neo BPO saw a 2...9% reduction in turnover and a 29% decrease in absenteeism. Employee performance increased by 5%. The company now has higher productivity and greater efficiency.
Show More..

Connex is a systems integrator with over 600 employees in North America. They partner with Verint to implement customer engagement solutions. Connex helps clients improve efficiency in call centers a...nd other areas. They provide ROI studies showing a 20% average improvement. Connex offers 24/7 support and conducts Proof of Concepts to demonstrate value.
Show More..

Verint Interviewing Bot helps Neo BPO Hypeone, a Brazilian automation and outsourcing company, improve its hiring process. The bot evaluates candidates and identifies high-performers. Neo BPO saw a 2...9% drop in turnover and a 29% decrease in absenteeism. Employee performance increased by 5%. The company now keeps the right employees longer, boosting productivity and efficiency.
Show More..

Verint Intelligent Virtual Assistant (IVA) helped a leading financial services company improve customer service. The company used Verint IVA to automate 22 million interactions each year. It saved $1...8 million by containing 80% of customer interactions in digital channels. The IVA supports hundreds of unique end user groups, helping both customers and internal associates. The company branded its IVA and improved service with language tuning and conversation analysis.
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Five9 and Verint helped Public Partnerships | PPL move from on-premises to cloud-based workforce management. PPL used Verint Workforce Management in the cloud for over 200 seats. This change improved... workforce efficiency. The cloud solution made it easy for PPL to shift to remote work during the COVID-19 pandemic. Five9 and Verint provided strong support and technology for this transition.
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Fiserv used Verint Open Platform and Verint Da Vinci AI-Powered Bots to improve customer experience automation. The company used Verint Quality Bot, Coaching Bot, Speech Analytics, and Desktop and Pr...ocess Analytics. These tools helped Fiserv increase quality monitoring without hiring more staff. Fiserv also improved transcription accuracy and reduced call volume. The solution led to better efficiency and lower costs.
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Verint Intelligent Virtual Assistant (IVA) helped a leading financial services company improve customer service. The company used Verint IVA to automate 22 million interactions each year. It saved $1...8 million by containing 80% of customer interactions in digital channels. The IVA supports hundreds of unique end user groups, helping both customers and internal associates. The company branded its IVA and improved service with language tuning and conversation analysis.
Show More..

Five9 and Verint helped Public Partnerships | PPL move from on-premises to cloud-based workforce management. PPL used Verint Workforce Management in the cloud for over 200 seats. This change improved... workforce efficiency. The cloud solution made it easy for PPL to shift to remote work during the COVID-19 pandemic. Five9 and Verint provided strong support and technology for this transition.
Show More..

Fiserv used Verint Open Platform and Verint Da Vinci AI-Powered Bots to improve customer experience automation. The company used Verint Quality Bot, Coaching Bot, Speech Analytics, and Desktop and Pr...ocess Analytics. These tools helped Fiserv increase quality monitoring without hiring more staff. Fiserv also improved transcription accuracy and reduced call volume. The solution led to better efficiency and lower costs.
Show More..

Verint Intelligent Virtual Assistant (IVA) helped a leading financial services company improve customer service. The company used Verint IVA to automate 22 million interactions each year. It saved $1...8 million by containing 80% of customer interactions in digital channels. The IVA supports hundreds of unique end user groups, helping both customers and internal associates. The company branded its IVA and improved service with language tuning and conversation analysis.
Show More..

Five9 and Verint helped Public Partnerships | PPL move from on-premises to cloud-based workforce management. PPL used Verint Workforce Management in the cloud for over 200 seats. This change improved... workforce efficiency. The cloud solution made it easy for PPL to shift to remote work during the COVID-19 pandemic. Five9 and Verint provided strong support and technology for this transition.
Show More..

Fiserv used Verint Open Platform and Verint Da Vinci AI-Powered Bots to improve customer experience automation. The company used Verint Quality Bot, Coaching Bot, Speech Analytics, and Desktop and Pr...ocess Analytics. These tools helped Fiserv increase quality monitoring without hiring more staff. Fiserv also improved transcription accuracy and reduced call volume. The solution led to better efficiency and lower costs.
Show More..

Verint Intelligent Virtual Assistant (IVA) helped a leading financial services company improve customer service. The company used Verint IVA to automate 22 million interactions each year. It saved $1...8 million by containing 80% of customer interactions in digital channels. The IVA supports hundreds of unique end user groups, helping both customers and internal associates. The company branded its IVA and improved service with language tuning and conversation analysis.
Show More..

Comerica, a 168-year-old bank, wanted to improve its digital banking experience. They faced challenges with evolving customer expectations and fragmented feedback. Comerica partnered with Verint Pred...ictive Experience to gather better data. This helped them make informed decisions and improve customer satisfaction. They increased mobile banking satisfaction by 5 points and improved overall satisfaction.
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Verint Quality Bot helped First National Bank automate quality management in their contact center. The bank used AI to improve call evaluations and compliance. They increased the number of sales call...s evaluated by 1400%. Compliance scores rose by 15%. Customer experience scores improved by 4% with other Verint bots. The solution ensured high quality and better compliance with regulations.
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Comerica, a 168-year-old bank, wanted to improve its digital banking experience. They faced challenges with evolving customer expectations and fragmented feedback. Comerica partnered with Verint Pred...ictive Experience to gather better data. This helped them make informed decisions and improve customer satisfaction. They increased mobile banking satisfaction by 5 points and improved overall satisfaction.
Show More..

Verint Quality Bot helped First National Bank automate quality management in their contact center. The bank used AI to improve call evaluations and compliance. They increased the number of sales call...s evaluated by 1400%. Compliance scores rose by 15%. Customer experience scores improved by 4% with other Verint bots. The solution ensured high quality and better compliance with regulations.
Show More..

Comerica, a 168-year-old bank, wanted to improve its digital banking experience. They faced challenges with evolving customer expectations and fragmented feedback. Comerica partnered with Verint Pred...ictive Experience to gather better data. This helped them make informed decisions and improve customer satisfaction. They increased mobile banking satisfaction by 5 points and improved overall satisfaction.
Show More..

Verint Quality Bot helped First National Bank automate quality management in their contact center. The bank used AI to improve call evaluations and compliance. They increased the number of sales call...s evaluated by 1400%. Compliance scores rose by 15%. Customer experience scores improved by 4% with other Verint bots. The solution ensured high quality and better compliance with regulations.
Show More..

Comerica, a 168-year-old bank, wanted to improve its digital banking experience. They faced challenges with evolving customer expectations and fragmented feedback. Comerica partnered with Verint Pred...ictive Experience to gather better data. This helped them make informed decisions and improve customer satisfaction. They increased mobile banking satisfaction by 5 points and improved overall satisfaction.
Show More..

Verint Quality Bot helped First National Bank automate quality management in their contact center. The bank used AI to improve call evaluations and compliance. They increased the number of sales call...s evaluated by 1400%. Compliance scores rose by 15%. Customer experience scores improved by 4% with other Verint bots. The solution ensured high quality and better compliance with regulations.
Show More..

Verint Agent Virtual Assistant helped Trainline improve customer service. Customer satisfaction rose from 50% to 80%. Average handling time on social messaging dropped from 5 minutes to 2.5 minutes. ...Agent capacity doubled without adding staff. Trainline managed more customer contacts with the same team.
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Verint Agent Virtual Assistant helped Trainline double agent capacity. Customer satisfaction rose from 50% to 80%. Average handling time on social messaging dropped from 5 minutes to 2.5 minutes. Tra...inline managed more customer contacts with the same staff. Performance metrics improved across the board.
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Verint Agent Virtual Assistant helped Trainline improve customer service. Customer satisfaction rose from 50% to 80%. Average handling time on social messaging dropped from 5 minutes to 2.5 minutes. ...Agent capacity doubled without adding staff. Trainline managed more customer contacts with the same team.
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Verint Agent Virtual Assistant helped Trainline double agent capacity. Customer satisfaction rose from 50% to 80%. Average handling time on social messaging dropped from 5 minutes to 2.5 minutes. Tra...inline managed more customer contacts with the same staff. Performance metrics improved across the board.
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Verint Agent Virtual Assistant helped Trainline improve customer service. Customer satisfaction rose from 50% to 80%. Average handling time on social messaging dropped from 5 minutes to 2.5 minutes. ...Agent capacity doubled without adding staff. Trainline managed more customer contacts with the same team.
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Verint Agent Virtual Assistant helped Trainline double agent capacity. Customer satisfaction rose from 50% to 80%. Average handling time on social messaging dropped from 5 minutes to 2.5 minutes. Tra...inline managed more customer contacts with the same staff. Performance metrics improved across the board.
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Verint Agent Virtual Assistant helped Trainline improve customer service. Customer satisfaction rose from 50% to 80%. Average handling time on social messaging dropped from 5 minutes to 2.5 minutes. ...Agent capacity doubled without adding staff. Trainline managed more customer contacts with the same team.
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Volaris, a Mexican low-cost airline, needed to control service costs while improving customer experience. They handle five million customer interactions each year. Volaris used Verint to manage high ...inbound volumes and improve service quality. They achieved an 85% digital interaction containment rate and a 3x increase in agent capacity.
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Volaris, a Mexican low-cost airline, needed to control service costs while improving customer experience. They handle five million customer interactions each year. Volaris used Verint to manage high ...inbound volumes and improve service quality. They achieved an 85% digital interaction containment rate and a 3x increase in agent capacity.
Show More..

Volaris, a Mexican low-cost airline, needed to control service costs while improving customer experience. They handle five million customer interactions each year. Volaris used Verint to manage high ...inbound volumes and improve service quality. They achieved an 85% digital interaction containment rate and a 3x increase in agent capacity.
Show More..

Volaris, a Mexican low-cost airline, needed to control service costs while improving customer experience. They handle five million customer interactions each year. Volaris used Verint to manage high ...inbound volumes and improve service quality. They achieved an 85% digital interaction containment rate and a 3x increase in agent capacity.
Show More..

Stanley Black & Decker Outdoor improved its contact center operations using Verint Workforce Management in the cloud. They optimized workforce resources with automated forecasting and scheduling. Thi...s led to a 15% improvement in schedule adherence and reduced call abandonment rates. The contact center capacity increased by 20% without adding headcount. Agent training and coaching expanded by 250%, with 80% of agents broadening their skills through cross-training.
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Stanley Black & Decker Outdoor improved its contact center operations using Verint Workforce Management in the cloud. They optimized workforce resources with automated forecasting and scheduling. Thi...s led to a 15% improvement in schedule adherence and reduced call abandonment rates. The contact center capacity increased by 20% without adding headcount. Agent training and coaching expanded by 250%, with 80% of agents broadening their skills through cross-training.
Show More..

Stanley Black & Decker Outdoor improved its contact center operations using Verint Workforce Management in the cloud. They optimized workforce resources with automated forecasting and scheduling. Thi...s led to a 15% improvement in schedule adherence and reduced call abandonment rates. The contact center capacity increased by 20% without adding headcount. Agent training and coaching expanded by 250%, with 80% of agents broadening their skills through cross-training.
Show More..

Stanley Black & Decker Outdoor improved its contact center operations using Verint Workforce Management in the cloud. They optimized workforce resources with automated forecasting and scheduling. Thi...s led to a 15% improvement in schedule adherence and reduced call abandonment rates. The contact center capacity increased by 20% without adding headcount. Agent training and coaching expanded by 250%, with 80% of agents broadening their skills through cross-training.
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UnitedHealth Group faced challenges with their legacy knowledge management system, which went down in 2018. This led to 40,000 return calls and threatened their Medicare STARS rating. They turned to ...Verint Knowledge Management to empower their workforce. The solution helped manage over 80,000 knowledge articles for 40,000 users. It reduced the annual total cost of ownership by $500,000, improved agent efficiency by 10%, and lowered average search time by 5 seconds.
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UnitedHealth Group faced challenges with their legacy knowledge management system, which went down in 2018. This led to 40,000 return calls and threatened their Medicare STARS rating. They turned to ...Verint Knowledge Management to empower their workforce. The solution helped manage over 80,000 knowledge articles for 40,000 users. It reduced the annual total cost of ownership by $500,000, improved agent efficiency by 10%, and lowered average search time by 5 seconds.
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UnitedHealth Group faced challenges with their legacy knowledge management system, which went down in 2018. This led to 40,000 return calls and threatened their Medicare STARS rating. They turned to ...Verint Knowledge Management to empower their workforce. The solution helped manage over 80,000 knowledge articles for 40,000 users. It reduced the annual total cost of ownership by $500,000, improved agent efficiency by 10%, and lowered average search time by 5 seconds.
Show More..

UnitedHealth Group faced challenges with their legacy knowledge management system, which went down in 2018. This led to 40,000 return calls and threatened their Medicare STARS rating. They turned to ...Verint Knowledge Management to empower their workforce. The solution helped manage over 80,000 knowledge articles for 40,000 users. It reduced the annual total cost of ownership by $500,000, improved agent efficiency by 10%, and lowered average search time by 5 seconds.
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Verint Workforce Management helped Wayfair scale its contact center workload. Wayfair used Verint to create a layered staffing approach. This made scheduling easier and more flexible. The Verint Plat...form gave Wayfair a full view of agent status across channels. Wayfair can now meet customer expectations and protect customer experience. The solution helped Wayfair manage costs while serving over 25 million customers a year.
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Verint Workforce Management helped Wayfair scale its contact center workload. Wayfair used Verint to create a layered staffing approach. This made scheduling easier and more flexible. The Verint Plat...form gave Wayfair a full view of agent status across channels. Wayfair can now meet customer expectations and protect customer experience. The solution helped Wayfair manage costs while serving over 25 million customers a year.
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Verint Workforce Management helped Wayfair scale its contact center workload. Wayfair used Verint to create a layered staffing approach. This made scheduling easier and more flexible. The Verint Plat...form gave Wayfair a full view of agent status across channels. Wayfair can now meet customer expectations and protect customer experience. The solution helped Wayfair manage costs while serving over 25 million customers a year.
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Verint Community helped Cancer Research UK improve its Cancer Chat forum. The old platform was hard to use and limited growth. With Verint Community, the forum became easier to use and more flexible.... Membership grew by 45% in the first year. 79% of users found the forum easy to use. Members needing moderator help dropped by 40%.
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Verint Community helped Cancer Research UK improve its Cancer Chat forum. The old platform was hard to use and limited growth. With Verint Community, the forum became easier to use and more flexible.... Membership grew by 45% in the first year. 79% of users found the forum easy to use. Members needing moderator help dropped by 40%.
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Verint Community helped Cancer Research UK improve its Cancer Chat forum. The old platform was hard to use and limited growth. With Verint Community, the forum became easier to use and more flexible.... Membership grew by 45% in the first year. 79% of users found the forum easy to use. Members needing moderator help dropped by 40%.
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Verint Workforce Management and MyVerint App helped Qualfon improve employee and customer experience. Qualfon used these tools to increase CX automation and boost efficiency. The company saw greater ...agent capacity and better customer service. Flexible schedules for agents led to an almost 2% drop in no-call, no-shows. Real time analysts spent 17% less time on daily busy work.
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Verint Workforce Management and MyVerint App helped Qualfon improve employee and customer experience. Qualfon used these tools to increase CX automation and boost efficiency. The company saw greater ...agent capacity and better customer service. Flexible schedules for agents led to an almost 2% drop in no-call, no-shows. Real time analysts spent 17% less time on daily busy work.
Show More..

Verint Workforce Management and MyVerint App helped Qualfon improve employee and customer experience. Qualfon used these tools to increase CX automation and boost efficiency. The company saw greater ...agent capacity and better customer service. Flexible schedules for agents led to an almost 2% drop in no-call, no-shows. Real time analysts spent 17% less time on daily busy work.
Show More..

Five9, Inc. is a leading provider of cloud-based contact center solutions. They partnered with Verint to enhance their offerings with Verint's customer engagement solutions. This partnership allows F...ive9 to offer a comprehensive contact center and workforce optimization solution. Together, they have over 100 joint customers and more than 75,000 subscribers. The collaboration has been recognized with multiple awards, highlighting the success of their joint efforts.
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Group Elite is a provider of professional and managed services for contact center solutions. They partnered with Verint to help over 300 customers modernize systems and improve customer engagement. G...roup Elite uses an outcome-based approach to ensure high usability and ROI. They offer 27 Quick Win consulting packages for targeted solutions. Group Elite also provides products like EliteSync and EliteKeep for integration and compliance. They support Verint's sales team and partner community with educational webinars.
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Verint Quality Bot helped MSC save over $12.5 million each year. MSC used automation to increase call evaluation capacity by 7,000%. The solution helped MSC align resources with its mission and strat...egy. Operational efficiency improved. The case shows the impact of Verint's AI-powered quality management tools in large-scale customer service environments.
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Conversocial, a Verint company, helped Volaris Airlines improve digital customer experience. Volaris wanted to keep costs low and attract new flyers. They used messaging and automation to make custom...er service better and faster. Since 2017, more customers use messaging instead of old channels. Volaris attracted first-time flyers by offering low fares and a mobile-friendly experience. This digital change helped Volaris compete with bus travel and keep customers coming back.
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Five9, Inc. is a leading provider of cloud-based contact center solutions. They partnered with Verint to enhance their offerings with Verint's customer engagement solutions. This partnership allows F...ive9 to offer a comprehensive contact center and workforce optimization solution. Together, they have over 100 joint customers and more than 75,000 subscribers. The collaboration has been recognized with multiple awards, highlighting the success of their joint efforts.
Show More..

Group Elite is a provider of professional and managed services for contact center solutions. They partnered with Verint to help over 300 customers modernize systems and improve customer engagement. G...roup Elite uses an outcome-based approach to ensure high usability and ROI. They offer 27 Quick Win consulting packages for targeted solutions. Group Elite also provides products like EliteSync and EliteKeep for integration and compliance. They support Verint's sales team and partner community with educational webinars.
Show More..

Verint Quality Bot helped MSC save over $12.5 million each year. MSC used automation to increase call evaluation capacity by 7,000%. The solution helped MSC align resources with its mission and strat...egy. Operational efficiency improved. The case shows the impact of Verint's AI-powered quality management tools in large-scale customer service environments.
Show More..

Conversocial, a Verint company, helped Volaris Airlines improve digital customer experience. Volaris wanted to keep costs low and attract new flyers. They used messaging and automation to make custom...er service better and faster. Since 2017, more customers use messaging instead of old channels. Volaris attracted first-time flyers by offering low fares and a mobile-friendly experience. This digital change helped Volaris compete with bus travel and keep customers coming back.
Show More..

Five9, Inc. is a leading provider of cloud-based contact center solutions. They partnered with Verint to enhance their offerings with Verint's customer engagement solutions. This partnership allows F...ive9 to offer a comprehensive contact center and workforce optimization solution. Together, they have over 100 joint customers and more than 75,000 subscribers. The collaboration has been recognized with multiple awards, highlighting the success of their joint efforts.
Show More..

Group Elite is a provider of professional and managed services for contact center solutions. They partnered with Verint to help over 300 customers modernize systems and improve customer engagement. G...roup Elite uses an outcome-based approach to ensure high usability and ROI. They offer 27 Quick Win consulting packages for targeted solutions. Group Elite also provides products like EliteSync and EliteKeep for integration and compliance. They support Verint's sales team and partner community with educational webinars.
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Verint Quality Bot helped MSC save over $12.5 million each year. MSC used automation to increase call evaluation capacity by 7,000%. The solution helped MSC align resources with its mission and strat...egy. Operational efficiency improved. The case shows the impact of Verint's AI-powered quality management tools in large-scale customer service environments.
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Conversocial, a Verint company, helped Volaris Airlines improve digital customer experience. Volaris wanted to keep costs low and attract new flyers. They used messaging and automation to make custom...er service better and faster. Since 2017, more customers use messaging instead of old channels. Volaris attracted first-time flyers by offering low fares and a mobile-friendly experience. This digital change helped Volaris compete with bus travel and keep customers coming back.
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Five9, Inc. is a leading provider of cloud-based contact center solutions. They partnered with Verint to enhance their offerings with Verint's customer engagement solutions. This partnership allows F...ive9 to offer a comprehensive contact center and workforce optimization solution. Together, they have over 100 joint customers and more than 75,000 subscribers. The collaboration has been recognized with multiple awards, highlighting the success of their joint efforts.
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Group Elite is a provider of professional and managed services for contact center solutions. They partnered with Verint to help over 300 customers modernize systems and improve customer engagement. G...roup Elite uses an outcome-based approach to ensure high usability and ROI. They offer 27 Quick Win consulting packages for targeted solutions. Group Elite also provides products like EliteSync and EliteKeep for integration and compliance. They support Verint's sales team and partner community with educational webinars.
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