Verint Overview
This is a summary of the comprehensive capabilities and benefits of Verint based on over 2594 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Verint, HypeAuditor, Community Sift, Post Sticker, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Verint is right for your needs? Our Cuspera AI engine can evaluate how Verint fits your specific business needs, industry, and context. Get your personalized assessment report today.
Verint supports business activities such as:
- Engagement Management
- Call Recording
- Customer Feedback Management
- Workforce Scheduling & Forecasting
- Knowledge Management
Verint can help you with many business goals, such as Improve Customer Service Efficiency, Improve Customer Service Consistency, Improve Workforce Engagement, Improve Brand Engagement, and Manage Risk. It can help manage these activities if you use Phone Calls and Promotions for these needs. As a solution, Verint's capabilities include Recording, Feedback Surveys, Intelligent Virtual Agents, etc.
Verint Telecommunications Vertical is its biggest customer base.
Reviews
"Verint is one of the giants of the industry. " - Dick Bucci
Cuspera Reviews
8 buyers and buying teams have used Cuspera to assess how well Verint solved their Social Media Marketing needs. Cuspera uses 2594 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.
Business Priorities
Improve Customer Service Efficiency and Improve Customer Service Consistency are the most popular business priorities peers achieved using Verint.
Use Cases
Peers recommend Engagement Management , Call Recording , Customer Feedback Management , as the business use cases that they have been most satisfied while using Verint.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Engagement Management |
4.97/5 ★ |
"...Whether you are expanding your retail operations globally like Regatta, analyzing employee surveys like Siemens, or enabling multilingual chat in customer engagement like Verint, the new language pairs will help you further streamline and automate your translation workflows, by delivering fast, high-quality, and affordable language translation. ..." 22 New Languages And Variants, 6 New Regions For Amazon Translate |
engaging and following up |
4.96/5 ★ |
"...The first prediction comes from our partner Verint, who is known as the customer engagement company...." Verint s 2019 Customer Experience (CX) s Prediction |
Call Recording with Phone Calls |
4.99/5 ★ |
"...The asset management company also used a complex, time-consuming process to verify that calls had been recorded...." Case Study OFI Asset Management |
Customer Feedback Management with Promotions |
4.97/5 ★ |
"...The Verint Enterprise feedback management transforms customer feedback into Actionable Intelligence to help enhance customer service & satisfaction...." Verint s 2019 Customer Experience (CX) s Prediction |
measuring customer satisfaction |
4.89/5 ★ |
"...Service received a negative net promoter score (NPS) and overall customer satisfaction fell to less than 70 percent...." Case Study Capita |
measuring net promoter score |
4.87/5 ★ |
"...Service received a negative net promoter score (NPS) and overall customer satisfaction fell to less than 70 percent...." Case Study Capita |
PEER EXPERIENCES | |
---|---|
Engagement Management |
4.97/5 ★ |
"...Whether you are expanding your retail operations globally like Regatta, analyzing employee surveys like Siemens, or enabling multilingual chat in customer engagement like Verint, the new language pairs will help you further streamline and automate your translation workflows, by delivering fast, high-quality, and affordable language translation. ..." 22 New Languages And Variants, 6 New Regions For Amazon Translate |
|
engaging and following up |
4.97/5 ★ |
Call Recording with Phone Calls |
4.99/5 ★ |
"...The asset management company also used a complex, time-consuming process to verify that calls had been recorded...." Case Study OFI Asset Management |
|
Customer Feedback Management with Promotions |
4.97/5 ★ |
"...The Verint Enterprise feedback management transforms customer feedback into Actionable Intelligence to help enhance customer service & satisfaction...." Verint s 2019 Customer Experience (CX) s Prediction |
|
measuring customer satisfaction |
4.97/5 ★ |
measuring net promoter score |
4.97/5 ★ |
38+ more Business Use Cases
Our AI advisor, Wyz, harnessed 2594 insights from peers and experts to help you assess how these Verint use cases fit your Social Media Marketing needs.
Customer Testimonials
CUSTOMERS | TESTIMONIALS |
---|---|
Verint is one of the giants of the industry. Testimonial By Dick Bucci |
|
Our Consumer Health Index – by using speech analytics categories – can tell you the percentage of times a customer is dissatisfied or confused, how many data processing errors they’re telling us we have, and how much effort they’ve had to go through for issue resolution. Testimonial By Alex Richwagen |
|
Verint is the only vendor to receive a perfect score of 5 out of 5 in overall WFO Product Suite and Implementation Satisfaction Ratings. Testimonial By DMG Consulting |
CUSTOMERS | TESTIMONIALS |
---|---|
Dick Bucci Pelorus Associates |
Verint is one of the giants of the industry. Testimonial By Dick Bucci |
Alex Richwagen New York Life |
Our Consumer Health Index – by using speech analytics categories – can tell you the percentage of times a customer is dissatisfied or confused, how many data processing errors they’re telling us we have, and how much effort they’ve had to go through for issue resolution. Testimonial By Alex Richwagen |
Workforce Optimization Product and Market Report DMG Consulting |
Verint is the only vendor to receive a perfect score of 5 out of 5 in overall WFO Product Suite and Implementation Satisfaction Ratings. Testimonial By DMG Consulting |
Frequently Asked Questions(FAQ)
for Verint
What is Verint?
What is Verint used for?
What are the top features of Verint?
Who uses Verint?
What are Verint alternatives?
Where is Verint located?
Popular Business Setting
for Verint
Top Industries
- Telecommunications
- Information Technology and Services
- Insurance
Popular in
- Large Enterprise
- Enterprise
- Mid Market
Verint Alternatives
Peer and Expert Opinion on Features
for Verint
- Low
- Medium
- High
FEATURES | RATINGS AND REVIEWS |
---|---|
Recording | Read Reviews (141) |
Feedback surveys | Read Reviews (56) |
Intelligent virtual agents | Read Reviews (20) |
Dashboard | Read Reviews (8) |
Personalization | Read Reviews (6) |
FEATURES | RATINGS AND REVIEWS |
---|---|
Recording | Read Reviews (141) |
Feedback surveys | Read Reviews (56) |
Intelligent virtual agents | Read Reviews (20) |
Dashboard | Read Reviews (8) |
Personalization | Read Reviews (6) |
IT and Other Capabilities
for Verint
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (169) |
Data Import | Read Reviews (228) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (169) |
Data Import | Read Reviews (228) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Chat Support | Read Reviews (86) |
Email Support | Read Reviews (79) |
24/7 Support | Read Reviews (659) |
Phone Support | Read Reviews (41) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Chat Support | Read Reviews (86) |
Email Support | Read Reviews (79) |
24/7 Support | Read Reviews (659) |
Phone Support | Read Reviews (41) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (6) |
Analytics | Read Reviews (202) |
Custom Reports | Read Reviews (174) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (6) |
Analytics | Read Reviews (202) |
Custom Reports | Read Reviews (174) |
Software Failure Risk Guidance
?for Verint
Overall Risk Meter
Top Failure Risks for Verint
Vendor Profile Details
Company Name
Verint Systems, Inc
Company Website
https://www.verint.com/HQ Location
175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA
Employees
1001-5000
Social
Financials
IPO