Verint Overview

Verint leads in CX automation, with iconic brands relying on its AI-powered platform. Tangible business outcomes are created through Verint Customer Engagement.

Use Cases

Customers recommend Engagement Management, Call Recording, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Verint.

Other use cases:

  • Workforce Scheduling & Forecasting
  • Knowledge Management
  • Customer Case Management
  • Workflow Management
  • Workforce Performance Management
  • Speech Analytics
  • Training & Onboarding
See all use cases See less use cases

Business Priorities

Improve Customer Service Efficiency and Improve Customer Service Consistency are the most popular business priorities that customers and associates have achieved using Verint.

Other priorities:

  • Improve Workforce Engagement
  • Improve Brand Engagement
  • Manage Risk
See all business priorities See less business priorities

Verint Use-Cases and Business Priorities: Customer Satisfaction Data

Verint works with different mediums / channels such as Phone Calls. and Promotions.

Verint's features include Recording, Feedback Surveys, Intelligent Virtual Agents, etc. and Verint support capabilities include Chat Support, Email Support, 24/7 Support, etc. also Verint analytics capabilities include Analytics, and Custom Reports.

Reviews

"This innovative digital community enables members, together with our investment partners and employees, to collaborate, learn, and succeed. For Hg, Verint Community is a game-changer." - Jess Greenhalgh

Verint, Retently, Genesys Cloud, Oracle Advertising and Customer Experience (CX), Tenfold, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Verint

Top Industries

  • Telecommunications
  • Information Technology and Services
  • Insurance

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

Verint is popular in Telecommunications, Information Technology And Services, and Insurance and is widely used by Large Enterprise, Enterprise, and Mid Market.

Verint Customer wins, Customer success stories, Case studies

What benefits does Verint offer for Engagement Management?

Why is Verint the best choice for Call Recording?

How can Verint optimize your Customer Feedback Management Workflow?

How does Verint address your Workforce Scheduling & Forecasting Challenges?

Why is Verint the best choice for Knowledge Management?

8 buyers and buying teams have used Cuspera to assess how well Verint solved their Social Media Marketing needs. Cuspera uses 2594 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

CUSTOMERS TESTIMONIALS
Verint testimonial

Jess Greenhalgh

Head of Community & Portfolio Engagement

Hg
This innovative digital community enables members, together with our investment partners and employees, to collaborate, learn, and succeed. For Hg, Verint Community is a game-changer. Testimonial By Jess Greenhalgh
Verint testimonial

Thomas Ulrich

Global Head of Infrastructure and Workplace Technology,

Saxo Bank
Verint Financial Compliance…gives us the flexibility to record existing and potential new channels, allows us to standardize worldwide on a single, unified recording system, and adapts well within our Windows environment. Testimonial By Thomas Ulrich
Verint testimonial

Liam Morris-Ellis

Resource Planning Manager

Aegon
The deployment of Verint Workforce Management in the back office allows Aegon to plan capacity consistently across each department for the first time. Data integrated into the Verint solution highlights gaps and allows teams to focus on improving skill coverage and flexibility to ultimately improve... the customer experience and turnaround times.

Testimonial By Liam Morris-Ellis
CUSTOMERS TESTIMONIALS
Verint testimonial

Jess Greenhalgh

Head of Community & Portfolio Engagement

Hg
This innovative digital community enables members, together with our investment partners and employees, to collaborate, learn, and succeed. For Hg, Verint Community is a game-changer. Testimonial By Jess Greenhalgh
Verint testimonial

Thomas Ulrich

Global Head of Infrastructure and Workplace Technology,

Saxo Bank
Verint Financial Compliance…gives us the flexibility to record existing and potential new channels, allows us to standardize worldwide on a single, unified recording system, and adapts well within our Windows environment. Testimonial By Thomas Ulrich
Verint testimonial

Liam Morris-Ellis

Resource Planning Manager

Aegon
The deployment of Verint Workforce Management in the back office allows Aegon to plan capacity consistently across each department for the first time. Data integrated into the Verint solution highlights gaps and allows teams to focus on improving skill coverage and flexibility to ultimately improve... the customer experience and turnaround times.

Testimonial By Liam Morris-Ellis
 

Verint IVA Transforms CX for Digital Identity and Security Firm

Verint's Intelligent Virtual Assistant (IVA) significantly improved customer experience for a digital identity and security firm. The AI-powered solution achieved a 75% containment rate, reduced esca...lations by 29%, and increased live chat handling to 47%. These enhancements led to faster response times and reduced contact center costs, showcasing Verint's strength in CX automation.

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Honda Canada Finance Wins Leadership Award from Ventana Research for Verint Software Implementation

Honda Canada Finance received the Ventana Research Leadership Award for its implementation of Verint's Impact 360 Workforce Optimization software. This deployment enhanced service levels and customer... satisfaction by improving quality monitoring, workforce management, and performance management across multiple contact centers. The award recognizes the effective use of Verint's technology to achieve significant operational efficiencies and customer satisfaction improvements.

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Verint Expands AI Bot Portfolio to Calabrio Customers

Verint has expanded its AI bot portfolio to Calabrio customers following their merger. Calabrio users now access Verint's AI bots, enhancing workforce management and conversational intelligence. Veri...nt's AI solutions, including Genie Bot and Intelligent Virtual Assistant, offer improved customer engagement and operational efficiency. This integration underscores Verint's commitment to delivering comprehensive CX automation capabilities.

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Comerica - Banking - banking

Comerica, a 168-year-old bank, wanted to improve its digital banking experience. They faced challenges with evolving customer expectations and fragmented feedback. Comerica partnered with Verint Pred...ictive Experience to gather better data. This helped them make informed decisions and improve customer satisfaction. They increased mobile banking satisfaction by 5 points and improved overall satisfaction.

Read on →

Hampshire Trust Bank - Banking - Banking

Verint Operations Manager helped Hampshire Trust Bank cut managerial work by 25%. The bank now achieves 99% SLA adherence within the first week of go-live. Manual work allocation was replaced with au...tomated, real-time tracking and workload balancing. The solution launched in six months, improving speed, accuracy, and customer experience. HTB can now manage a £3 billion balance sheet and process new applications faster.

Read on →

Cancer Research UK - Non Profit Organization Management - non-profit organization management

Verint Community helped Cancer Research UK improve its Cancer Chat forum. The old platform was hard to use and limited growth. With Verint Community, the forum became easier to use and more flexible.... Membership grew by 45% in the first year. 79% of users found the forum easy to use. Members needing moderator help dropped by 40%.

Read on →

Bradesco Realizes Major Cost and Quality Improvements with Verint Speech Analytics - Portuguese

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Frequently Asked Questions(FAQ)

for Verint

What is Verint?

Verint provides solutions in Actionable Intelligence and Customer Engagement. Verint’s solutions in Customer engagement can be used in small and medium sized industries and large enterprises, covering Healthcare, Financial Services, Telecommunications, and Public Sector enterprises. Actionable Intelligence solutions are applicable in large public sector enterprises and government organizations.

Verint’s data mining solutions are used in analysis and resolution of public safety related threats, or cyber intelligence, cyber security and other cyber threats. Verint’s Customer engagement solutions offer customer engagement strategies and automated AI based Customer experience operations.

Verint’s Customer engagement includes Workforce Engagement Cloud which provides contact center processes for engaging with customers, Self Service Cloud for empowering customers to help themselves, and Experience Cloud for analysis and actions based on customer feedback.

Verint’s Actionable Intelligence provides data mining solutions in areas such as Cyber Security, Network Intelligence, Web and Social Intelligence. Intelligence data from various sources can be combined and made viewable as a unified intelligence view.

What is Verint used for?

Verint is a Social Media Marketing Software mainly used by its customers to Improve Customer Service Efficiency and Improve Customer Service Consistency by Engagement Management, Call Recording and Customer Feedback Management .

What are the top features of Verint?

Recording, Feedback surveys and Intelligent virtual agents are some of the top features of Verint.

Who uses Verint?

Verint is used by Telecommunications, Information Technology And Services and Insurance among other industries.

What are Verint alternatives?

Where is Verint located?

Verint is headquartered at 175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA.
lightning

Peers used Verint for engagement management and call recording

Verint Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.24/5 ★

Read Reviews (6)
Analytics

4.86/5 ★

Read Reviews (202)
Custom Reports

4.63/5 ★

Read Reviews (174)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.24/5 ★

Read Reviews (6)
Analytics

4.86/5 ★

Read Reviews (202)
Custom Reports

4.63/5 ★

Read Reviews (174)

Software Failure Risk Guidance

?

for Verint

Overall Risk Meter

Low Medium High

Top Failure Risks for Verint

Verint Systems, Inc News

Executive

Executive Change: Verint Appoints Teresa Anania as Chief Customer Officer

Verint has appointed Teresa Anania as Chief Customer Officer, enhancing its leadership team. Verint specializes in CX automation, serving around 10,000 customers globally, including over 80% of the Fortune 100. The company is known for its AI-powered solutions and significant market presence.

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Company

Verint Sets the Stage for Engage 2026: The First "Better Together" CX Automation Event with Calabrio

Verint announced Engage 2026, a CX Automation event in Las Vegas, marking its first collaboration with Calabrio. The event will showcase the unified Verint-Calabrio portfolio on the Verint CX Automation Platform, emphasizing AI-powered solutions for enterprise-wide results. Attendees will explore how Verint's platform transforms AI investments into measurable business outcomes.

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Executive

Verint appoints Teresa Anania as Chief Customer Officer

Verint has appointed Teresa Anania as Chief Customer Officer. Anania will oversee global customer success, professional services, support, and renewals for Verint and Calabrio. She brings experience from Sophos, Zendesk, and Autodesk, aiming to enhance customer engagement and drive revenue growth.

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Executive

Verint Names Teresa Anania Chief Customer Officer

Verint has appointed Teresa Anania as Chief Customer Officer to lead its customer success team. Anania, a 25-year CX veteran, will focus on enhancing customer outcomes with the Verint CX Automation Platform. She joins from Sophos, bringing experience from Zendesk and Autodesk, and will report directly to CEO Dave Rhodes.

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Verint Systems, Inc Profile

Company Name

Verint Systems, Inc

Company Website

https://www.verint.com/

HQ Location

175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

IPO