Verint Overview

This is a summary of the comprehensive capabilities and benefits of Verint based on over 2594 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Verint, HypeAuditor, Community Sift, Post Sticker, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Verint is right for your needs? Our Cuspera AI engine can evaluate how Verint fits your specific business needs, industry, and context. Get your personalized assessment report today.

Verint supports business activities such as:

  • Engagement Management
  • Call Recording
  • Customer Feedback Management
  • Workforce Scheduling & Forecasting
  • Knowledge Management

Verint can help you with many business goals, such as Improve Customer Service Efficiency, Improve Customer Service Consistency, Improve Workforce Engagement, Improve Brand Engagement, and Manage Risk. It can help manage these activities if you use Phone Calls and Promotions for these needs. As a solution, Verint's capabilities include Recording, Feedback Surveys, Intelligent Virtual Agents, etc.

Verint Telecommunications Vertical is its biggest customer base.

Reviews

"Verint is one of the giants of the industry. " - Dick Bucci

Cuspera Reviews

8 buyers and buying teams have used Cuspera to assess how well Verint solved their Social Media Marketing needs. Cuspera uses 2594 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

Business Priorities

Improve Customer Service Efficiency and Improve Customer Service Consistency are the most popular business priorities peers achieved using Verint.

Other priorities:

  • Improve Workforce Engagement
  • Improve Brand Engagement
  • Manage Risk
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Call Recording , Customer Feedback Management , as the business use cases that they have been most satisfied while using Verint.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

4.97/5 ★

Read Reviews (193)

"...Whether you are expanding your retail operations globally like Regatta, analyzing employee surveys like Siemens, or enabling multilingual chat in customer engagement like Verint, the new language pairs will help you further streamline and automate your translation workflows, by delivering fast, high-quality, and affordable language translation. ..." 22 New Languages And Variants, 6 New Regions For Amazon Translate
engaging and following up

4.96/5 ★

Read Reviews (107)

"...The first prediction comes from our partner Verint, who is known as the customer engagement company...."
Call Recording with Phone Calls

4.99/5 ★

Read Reviews (153)

"...The asset management company also used a complex, time-consuming process to verify that calls had been recorded...." Case Study OFI Asset Management
Customer Feedback Management with Promotions

4.97/5 ★

Read Reviews (125)

"...The Verint Enterprise feedback management transforms customer feedback into Actionable Intelligence to help enhance customer service & satisfaction...." Verint s 2019 Customer Experience (CX) s Prediction
measuring customer satisfaction

4.89/5 ★

Read Reviews (32)

"...Service received a negative net promoter score (NPS) and overall customer satisfaction fell to less than 70 percent...."
measuring net promoter score

4.87/5 ★

Read Reviews (23)

"...Service received a negative net promoter score (NPS) and overall customer satisfaction fell to less than 70 percent...."
PEER EXPERIENCES
Engagement Management

4.97/5 ★

Read Reviews (193)

"...Whether you are expanding your retail operations globally like Regatta, analyzing employee surveys like Siemens, or enabling multilingual chat in customer engagement like Verint, the new language pairs will help you further streamline and automate your translation workflows, by delivering fast, high-quality, and affordable language translation. ..." 22 New Languages And Variants, 6 New Regions For Amazon Translate
engaging and following up

4.97/5 ★

Read Reviews (107)

Call Recording with Phone Calls

4.99/5 ★

Read Reviews (153)

"...The asset management company also used a complex, time-consuming process to verify that calls had been recorded...." Case Study OFI Asset Management
Customer Feedback Management with Promotions

4.97/5 ★

Read Reviews (125)

"...The Verint Enterprise feedback management transforms customer feedback into Actionable Intelligence to help enhance customer service & satisfaction...." Verint s 2019 Customer Experience (CX) s Prediction
measuring customer satisfaction

4.97/5 ★

Read Reviews (32)

measuring net promoter score

4.97/5 ★

Read Reviews (23)

38+ more Business Use Cases

Our AI advisor, Wyz, harnessed 2594 insights from peers and experts to help you assess how these Verint use cases fit your Social Media Marketing needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Dick Bucci

Pelorus Associates

Verint is one of the giants of the industry. Testimonial By Dick Bucci

Alex Richwagen

New York Life

Our Consumer Health Index – by using speech analytics categories – can tell you the percentage of times a customer is dissatisfied or confused, how many data processing errors they’re telling us we have, and how much effort they’ve had to go through for issue resolution. Testimonial By Alex Richwagen

Workforce Optimization Product and Market Report

DMG Consulting

Verint is the only vendor to receive a perfect score of 5 out of 5 in overall WFO Product Suite and Implementation Satisfaction Ratings. Testimonial By DMG Consulting
CUSTOMERS TESTIMONIALS

Dick Bucci

Pelorus Associates

Verint is one of the giants of the industry. Testimonial By Dick Bucci

Alex Richwagen

New York Life

Our Consumer Health Index – by using speech analytics categories – can tell you the percentage of times a customer is dissatisfied or confused, how many data processing errors they’re telling us we have, and how much effort they’ve had to go through for issue resolution. Testimonial By Alex Richwagen

Workforce Optimization Product and Market Report

DMG Consulting

Verint is the only vendor to receive a perfect score of 5 out of 5 in overall WFO Product Suite and Implementation Satisfaction Ratings. Testimonial By DMG Consulting

Case Studies

COMPANY CASE STUDIES
Case Study Major UK Energy Company

Thanks to Verint Work Manager, agents are able to provide accurate realtime information on the status of customer enquiries. This enables us to better manage customers’ expectations of their end-to-end journey, and has helped us improve the overall customer experience.

Read More
Case Study The Royal College of Physicians

With Verint Enterprise Feedback Management, we have the flexibility to personalise our online surveys, as well as brand each survey we conduct on behalf of other Royal Colleges and specialty societies. This, combined with other functionality, such as enabling respondents to jump to sections that ar...e relevant and skip sections that aren’t, have helped us increase the census response rate in recent years.

Read More
Case Study Higher Education Company

All call center disciplines can greatly benefit from Verint’s speech analytics and the insight the solution provides

Read More

Frequently Asked Questions(FAQ)

for Verint

What is Verint?

Verint provides solutions in Actionable Intelligence and Customer Engagement. Verint’s solutions in Customer engagement can be used in small and medium sized industries and large enterprises, covering Healthcare, Financial Services, Telecommunications, and Public Sector enterprises. Actionable Intelligence solutions are applicable in large public sector enterprises and government organizations.

What is Verint used for?

Verint is a Social Media Marketing Software mainly used by its customers to Improve Customer Service Efficiency and Improve Customer Service Consistency by Engagement Management, Call Recording and Customer Feedback Management .

What are the top features of Verint?

Recording, Feedback surveys and Intelligent virtual agents are some of the top features of Verint.

Who uses Verint?

Verint is used by Telecommunications, Information Technology And Services and Insurance among other industries.

What are Verint alternatives?

HypeAuditor, Community Sift and Post Sticker are popular alternatives for Verint.

Where is Verint located?

Verint is headquartered at 175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA.

Popular Business Setting

for Verint

Top Industries

  • Telecommunications
  • Information Technology and Services
  • Insurance

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

Peers used Verint to Improve customer service efficiency and Improve customer service consistency

Peer and Expert Opinion on Features

for Verint

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Recording

4.74/5 ★

Read Reviews (141)
Feedback surveys

4.94/5 ★

Read Reviews (56)
Intelligent virtual agents

4.85/5 ★

Read Reviews (20)
Dashboard

4.28/5 ★

Read Reviews (8)
Personalization

3.28/5 ★

Read Reviews (6)
FEATURES RATINGS AND REVIEWS
Recording

4.74/5 ★

Read Reviews (141)
Feedback surveys

4.94/5 ★

Read Reviews (56)
Intelligent virtual agents

4.85/5 ★

Read Reviews (20)
Dashboard

4.28/5 ★

Read Reviews (8)
Personalization

3.28/5 ★

Read Reviews (6)

IT and Other Capabilities

for Verint

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.74/5 ★

Read Reviews (169)
Data Import

4.70/5 ★

Read Reviews (228)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.74/5 ★

Read Reviews (169)
Data Import

4.70/5 ★

Read Reviews (228)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.97/5 ★

Read Reviews (86)
Email Support

4.96/5 ★

Read Reviews (79)
24/7 Support

4.96/5 ★

Read Reviews (659)
Phone Support

4.87/5 ★

Read Reviews (41)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.97/5 ★

Read Reviews (86)
Email Support

4.96/5 ★

Read Reviews (79)
24/7 Support

4.96/5 ★

Read Reviews (659)
Phone Support

4.87/5 ★

Read Reviews (41)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

2.24/5 ★

Read Reviews (6)
Analytics

4.86/5 ★

Read Reviews (202)
Custom Reports

4.63/5 ★

Read Reviews (174)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

2.24/5 ★

Read Reviews (6)
Analytics

4.86/5 ★

Read Reviews (202)
Custom Reports

4.63/5 ★

Read Reviews (174)

Software Failure Risk Guidance

?

for Verint

Overall Risk Meter

Low Medium High

Top Failure Risks for Verint

Vendor Profile Details

Company Name

Verint Systems, Inc

Company Website

https://www.verint.com/

HQ Location

175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA

Employees

1001-5000

Social

Financials

IPO