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Verint: Use-Cases, Insights and Reviews | 2025 Cuspera

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Verint | Innovating in digital, cloud and customer engagement transformation

Verint Overview

Verint leads in CX automation, with iconic brands relying on its AI-powered platform. Tangible business outcomes are created through Verint Customer Engagement.

Use Cases

Customers recommend Engagement Management, Call Recording, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Verint.

Other use cases:

Workforce Scheduling & Forecasting
Knowledge Management
Customer Case Management
Workflow Management
Workforce Performance Management
Speech Analytics
Training & Onboarding

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Business Priorities

Improve Customer Service Efficiency and Improve Customer Service Consistency are the most popular business priorities that customers and associates have achieved using Verint.

Other priorities:

Improve Workforce Engagement
Improve Brand Engagement
Manage Risk

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Verint Use-Cases and Business Priorities: Customer Satisfaction Data

Verint works with different mediums / channels such as Phone Calls. and Promotions.

Verint's features include Recording, Feedback Surveys, Intelligent Virtual Agents, etc. and Verint support capabilities include Chat Support, Email Support, 24/7 Support, etc. also Verint analytics capabilities include Analytics, and Custom Reports.

Reviews

"This innovative digital community enables members, together with our investment partners and employees, to collaborate, learn, and succeed. For Hg, Verint Community is a game-changer." - Jess Greenhalgh

Verint, Walls.io, Retently, Genesys Cloud, Oracle Advertising and Customer Experience (CX), etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Verint

Top Industries

Telecommunications
Information Technology and Services
Insurance

Popular in

Large Enterprise
Enterprise
Mid Market

Verint is popular in Telecommunications, Information Technology And Services, and Insurance and is widely used by Large Enterprise, Enterprise, and Mid Market.

Comprehensive Insights on Verint Use Cases

How efficiently Does Verint manage your Engagement Management?

Verint Engagement Management helps companies understand and manage customer interactions across various channels. It captures data from phone calls, chat, video conferences, and other touchpoints. This information allows organizations to provide better customer service and optimize their operations.

"...That someone was Verint s speech analytics experts, whom the higher education company engaged with via a managed services arrangement...." Case Study Higher Education Company

Why is Verint the best choice for Call Recording?

How does Verint facilitate Customer Feedback Management?

What Are the key features of Verint for Workforce Scheduling & Forecasting?

What makes Verint ideal for Knowledge Management?

38+ more Business Use Cases

8 buyers and buying teams have used Cuspera to assess how well Verint solved their Social Media Marketing needs. Cuspera uses 2594 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Jess Greenhalgh Head of Community & Portfolio Engagement Hg	This innovative digital community enables members, together with our investment partners and employees, to collaborate, learn, and succeed. For Hg, Verint Community is a game-changer. Testimonial By Jess Greenhalgh
Thomas Ulrich Global Head of Infrastructure and Workplace Technology, Saxo Bank	Verint Financial Compliance…gives us the flexibility to record existing and potential new channels, allows us to standardize worldwide on a single, unified recording system, and adapts well within our Windows environment. Testimonial By Thomas Ulrich
Lauri Travis Community Manager Tyler Technologies	Thanks to the [Verint] Community, our clients are being heard. They know it because they see community feedback being incorporated into our products. Testimonial By Lauri Travis

CUSTOMERS	TESTIMONIALS
Jess Greenhalgh Head of Community & Portfolio Engagement Hg	This innovative digital community enables members, together with our investment partners and employees, to collaborate, learn, and succeed. For Hg, Verint Community is a game-changer. Testimonial By Jess Greenhalgh
Thomas Ulrich Global Head of Infrastructure and Workplace Technology, Saxo Bank	Verint Financial Compliance…gives us the flexibility to record existing and potential new channels, allows us to standardize worldwide on a single, unified recording system, and adapts well within our Windows environment. Testimonial By Thomas Ulrich
Lauri Travis Community Manager Tyler Technologies	Thanks to the [Verint] Community, our clients are being heard. They know it because they see community feedback being incorporated into our products. Testimonial By Lauri Travis

Case Studies

Transportation/Trucking/Railroad

CASE STUDY Volaris

Volaris, a Mexican low-cost airline, needed to control service costs while improving customer experience. They handle five million customer interactions each year. Volaris used Verint to manage high ...inbound volumes and improve service quality. They achieved an 85% digital interaction containment rate and a 3x increase in agent capacity.

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Insurance

CASE STUDY Bradesco Seguros

Bradesco Seguros, the largest insurance company in Brazil and Latin America, used Verint Speech Analytics and Verint Quality Bot to improve customer experience and service. They automated the evaluat...ion of 100% of calls, reducing human intervention. This led to a 9-point increase in NPS, a 55% reduction in product-related complaints, and a 70% reduction in resources for standardized activities. These improvements highlight the importance of CX automation for immediate and sustained advancements.

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Information Technology and Services

CASE STUDY Connex

Connex is a systems integrator with over 600 employees in North America. They partner with Verint to implement customer engagement solutions. Connex helps clients improve efficiency in call centers a...nd other areas. They provide ROI studies showing a 20% average improvement. Connex offers 24/7 support and conducts Proof of Concepts to demonstrate value.

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CASE STUDY Five9, Inc.

Five9, Inc. is a leading provider of cloud-based contact center solutions. They partnered with Verint to enhance their offerings with Verint's customer engagement solutions. This partnership allows F...ive9 to offer a comprehensive contact center and workforce optimization solution. Together, they have over 100 joint customers and more than 75,000 subscribers. The collaboration has been recognized with multiple awards, highlighting the success of their joint efforts.

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CASE STUDY Group Elite

Group Elite is a provider of professional and managed services for contact center solutions. They partnered with Verint to help over 300 customers modernize systems and improve customer engagement. G...roup Elite uses an outcome-based approach to ensure high usability and ROI. They offer 27 Quick Win consulting packages for targeted solutions. Group Elite also provides products like EliteSync and EliteKeep for integration and compliance. They support Verint's sales team and partner community with educational webinars.

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Telecommunications

CASE STUDY Claro Brazil

Claro Brazil wanted to improve sales and customer satisfaction. They used Verint Speech Analytics and Verint Exact Transcription Bot to enhance employee performance and sales quality. As a result, sa...les conversions improved by 7%, the Net Promoter Score increased by 14 points, and customer complaints reduced by 22%.

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Video

Bradesco Realizes Major Cost and Quality Improvements with Verint Speech Analytics - Portuguese

Video Thumbnail

Frequently Asked Questions(FAQ)

for Verint

What is Verint?

Verint provides solutions in Actionable Intelligence and Customer Engagement. Verint’s solutions in Customer engagement can be used in small and medium sized industries and large enterprises, covering Healthcare, Financial Services, Telecommunications, and Public Sector enterprises. Actionable Intelligence solutions are applicable in large public sector enterprises and government organizations.

Verint’s data mining solutions are used in analysis and resolution of public safety related threats, or cyber intelligence, cyber security and other cyber threats. Verint’s Customer engagement solutions offer customer engagement strategies and automated AI based Customer experience operations.

Verint’s Customer engagement includes Workforce Engagement Cloud which provides contact center processes for engaging with customers, Self Service Cloud for empowering customers to help themselves, and Experience Cloud for analysis and actions based on customer feedback.

Verint’s Actionable Intelligence provides data mining solutions in areas such as Cyber Security, Network Intelligence, Web and Social Intelligence. Intelligence data from various sources can be combined and made viewable as a unified intelligence view.

What is Verint used for?

Verint is a Social Media Marketing Software mainly used by its customers to Improve Customer Service Efficiency and Improve Customer Service Consistency by Engagement Management, Call Recording and Customer Feedback Management .

What are the top features of Verint?

Recording, Feedback surveys and Intelligent virtual agents are some of the top features of Verint.

Who uses Verint?

Verint is used by Telecommunications, Information Technology And Services and Insurance among other industries.

What are Verint alternatives?

Walls.Io, Retently, Genesys Cloud and Oracle Advertising And Customer Experience (CX) are popular alternatives for Verint.

Where is Verint located?

Verint is headquartered at 175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA.

lightning

Peers used Verint for engagement management and call recording

Verint Competitors

More Verint Alternatives...

Verint Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	2.24/5 ★ Read Reviews (6)
Analytics	4.86/5 ★ Read Reviews (202)
Custom Reports	4.63/5 ★ Read Reviews (174)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	2.24/5 ★ Read Reviews (6)
Analytics	4.86/5 ★ Read Reviews (202)
Custom Reports	4.63/5 ★ Read Reviews (174)

Software Failure Risk Guidance

?

for Verint

Overall Risk Meter

Low Medium High

Top Failure Risks for Verint

Verint Systems, Inc News

Financial 18/05/2025

Verint to Announce First Quarter Financial Results on Wednesday, June 4, 2025

Verint will announce its first quarter financial results on Wednesday, June 4, 2025.

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Product 13/01/2025

Verint Unveils AI-Powered CX Platform with 50+ Bots, Targets $760M ARR by 2026 - StockTitan

Verint has launched an AI-powered customer experience platform featuring over 50 bots, aiming for an annual recurring revenue of $760 million by 2026.

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Financial 05/12/2024

Verint Systems Inc. (NASDAQ:VRNT) Q3 2025 Earnings Call Transcript - MSN

Verint Systems Inc. reported its financial results for the third quarter of 2025 during an earnings call.

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Financial 04/12/2024

Verint Systems Inc. (NASDAQ:VRNT) Q3 2025 Earnings Call Transcript - Insider Monkey

Verint Systems Inc. held its Q3 2025 earnings call, discussing financial results and performance.

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Verint Systems, Inc Profile

Company Name

Verint Systems, Inc

Company Website

https://www.verint.com/

HQ Location

175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA

Employees

1001-5000

Social

Financials

IPO