Real-World Case Studies and Customer Success Stories with Sitecore CDP

Sitecore helped Dine Brands Global upgrade online ordering for Applebee’s and IHOP. Before, Applebee’s had three separate sites and IHOP... had no online ordering. Sitecore unified both brands on one platform. Customers now order easily from any device. Applebee’s saw bounce rates drop 22% and sessions rise 31%. IHOP’s sessions grew 35% and bounce rates fell 7%. Both brands increased online sales and repeat customers.
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Sephora used Moosend to improve its email marketing. The company set up automated workflows to reduce cart abandonment and send... targeted offers. Website visits increased by 5% after launching the new strategy. Email open rates jumped from 17% to 40% with better segmentation. Customers now get more relevant content, which helps boost sales and engagement. Sephora plans to keep growing its email marketing with Moosend.
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Con Edison used Sitecore Experience Platform to connect legacy systems and deliver a personalized digital experience. They integrated their mobile... app and website, enabling efficient campaigns and self-service for customers. Engagement grew to an average of 477,000 interactions per week on personalized charts. Customer satisfaction rose, with NPS increasing by 10.3 points to +46.3. The project saved over $1 million since 2017 and retained nearly 95% of Rate Pilot Program customers.
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Sitecore helped a social housing group upgrade its digital platform. The new Sitecore-powered website and app led to a 30%... rise in registrations and a 40% increase in online payments. The Trustpilot rating improved from 1.4 to 3.8 out of 5. Automated chat and self-service features reduced calls and boosted customer satisfaction. The group also saw significant cost savings and better operational efficiency.
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Sitecore helped a charity improve its digital experience. The charity reduced bounce rates by 30% and doubled the average number... of pages read per visit. Referrals to direct services increased tenfold. The new platform made it easier for users to access support and information. Content management became simpler and digital production time was cut in half. Over 400,000 users visited the COVID-19 information hub.
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Sitecore helped Emirates NBD transform its More lifestyle app. The bank used Sitecore on Microsoft Azure to deliver hyper-personalized offers.... Customers now get deals based on real-life transactions and preferences. The app saw over 30,000 downloads after launch. Emirates NBD improved customer loyalty and engagement with targeted rewards. The solution supports a simple, tailored shopping experience for users.
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Sitecore Content Hub DAM helped Wolters Kluwer centralize content from 280 websites. Marketers now create 100 new web pages daily.... The company saw a 325% increase in Google first-page searches and gained 170,000 new non-branded leads. Domain Authority rose by 23 points. The solution improved sales leads and made content management faster and easier.
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Sitecore CDP and Personalize helped a low-cost airline handle 10 million website visitors in one day. The new website increased... conversions by 50% and click-through rates by 158%. The airline used audience segmentation, A/B testing, and urgent messaging to boost sales of ancillary services. The solution unified customer profiles across web, mobile, email, and social channels. Website updates are now faster and more cost-effective, helping the airline compete in a crowded market.
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