Sitecore CDP Overview

Sitecore CDP, recognized in Gartner's Personalisation Engine Magic Quadrant 2018, uses AI-powered personalisation. It ingests data via secure stream, batch, and REST APIs, monitoring real-time interactions.

Use Cases

Customers recommend Engagement Management, Lead Qualification: Technographic, Advertisement, as the business use cases that they have been most satisfied with while using Sitecore CDP.

Other use cases:

  • Contract Management
  • Lifetime Value Management
  • Communication Management
  • Campaign Management
  • Rating And Review Management
  • Channel Marketing
  • Digital Signature
See all use cases See less use cases

Business Priorities

Improve ROI and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Sitecore CDP.

Other priorities:

  • Enhance Customer Relationships
  • Increase Customer Life Time Value
  • Acquire Customers
  • Build Brand Awareness
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Improve Brand Engagement
See all business priorities See less business priorities

Sitecore CDP Use-Cases and Business Priorities: Customer Satisfaction Data

Sitecore CDP works with different mediums / channels such as E-Mail. Mobile. Display Advertisement etc.

Sitecore CDP's features include Personalization. and Sitecore CDP support capabilities include AI Powered, 24/7 Support, Email Support, etc. also Sitecore CDP analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Boxever helps us capture data, anticipate the needs of our guests and create a personalised engagement across all channels...." Peer review by Aer Lingus, Aer Lingus

Peer review evidence (same sources as the product rating summary)

"...Understand every customer in every moment so you can engage your audiences in real-time across your marketing stack. ..." Boxever Customer Data Platform
"...12 tech companies to watch in 2019. ..." Boxever In the News
"...Share customer data with your marketing and advertising tools, or use real-time audiences for in-session targeting on websites and apps. ..." Boxever Customer Data Platform

Sitecore CDP, belong to a category of solutions that help Customer Data Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Sitecore CDP

Top Industries

  • Information Technology and Services
  • Utilities
  • Retail

Popular in

  • Small Business

Sitecore CDP is popular in Information Technology And Services, Utilities, and Retail and is widely used by Small Business,

Sitecore CDP Customer wins, Customer success stories, Case studies

How does Sitecore CDP address your Engagement Management Challenges?

How does Sitecore CDP address your Lead Qualification: Technographic Challenges?

What solutions does Sitecore CDP provide for Contract Management?

How can Sitecore CDP enhance your Lifetime Value Management process?

11 buyers and buying teams have used Cuspera to assess how well Sitecore CDP solved their Customer Data Platform needs. Cuspera uses 429 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Data Platform needs.

 

TechTarget: $225 million Sitecore deal aims to enhance AI search strategies

Sitecore's $225 million acquisition aims to enhance AI search strategies, particularly in Answer Engine Optimization. This investment is expected to boost Sitecore's platform capabilities, enabling o...rganizations to leverage AI more effectively in search functions.

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Scrunch

Crunch Time' for AI Visibility: Sitecore's Acquisition of Scrunch Gives Brands an Edge Beyond AEO

Sitecore has acquired Scrunch to enhance AI visibility and content optimization for brands. Scrunch's Agent Experience Platform (AXP) helps format content for AI agents, improving brand visibility in... AI search results. This acquisition positions Sitecore to better support marketers in creating AI-readable content, aligning with the shift towards AI-powered marketing infrastructure.

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United Airlines - Airlines - Very Large

Chicago, USA

Sitecore helped United Airlines improve airport experiences for 36 million travelers each year. United used Sitecore's composable SaaS platform to modernize digital signage and deliver real-time, per...sonalized information at gates. The solution also enhanced employee portals for 70,000 staff, making safety and policy info easier to access. Travelers now get timely updates and can check bag status before boarding. Content management is faster and more flexible, with plans for more personalization and languages.

Read more →
 

The Joint Commission - Hospital & Health Care - Large

Oakbrook Terrace, USA

The Joint Commission used Sitecore Experience Platform to redesign its digital presence. The new solution unified and personalized the user experience across four business lines. Sitecore enabled sea...mless content search, single sign-on, and reduced staff maintenance issues. The Joint Commission saw a 20% increase in e-commerce sales, 13% more users, and 64% more mobile users. The bounce rate dropped by 10%.

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Bachman's - Retail - Medium

Minneapolis, USA

Sitecore OrderCloud helped Bachman's improve its online shopping experience. The company saw a 4% increase in online revenue and a 15% rise in average order value. Abandoned orders dropped, and suppo...rt calls fell by 8%. Customers now find products faster and get better recommendations. Bachman's can launch promotions quicker and manage loyalty programs more easily.

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Sitecore - Information Technology And Services - Large

San Francisco, USA

Sitecore used its own AI-powered Sitecore Search to improve on-site search. The new solution increased internal search click through rate by 25% in four months. Users saw 50% more results and a 13% d...rop in bounce rate. Engagement time rose by 15%. Features like real-time personalization and PDF indexing enhanced the visitor experience.

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Getting started with Sitecore CDP

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Peers used Sitecore CDP for engagement management and lead qualification: technographic

Sitecore CDP Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.79/5 ★

Read Reviews (32)
Analytics

4.77/5 ★

Read Reviews (37)
Custom Reports

4.48/5 ★

Read Reviews (16)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.79/5 ★

Read Reviews (32)
Analytics

4.77/5 ★

Read Reviews (37)
Custom Reports

4.48/5 ★

Read Reviews (16)

Software Failure Risk Guidance

?

for Sitecore CDP

Overall Risk Meter

Low Medium High

Top Failure Risks for Sitecore CDP

Sitecore News

Partnership

TEAM International and Sitecore Expand Strategic Partnership to Accelerate Digital Experiences in Latin America

TEAM International and Sitecore have expanded their partnership, with TEAM International becoming the exclusive reseller of Sitecore solutions in Colombia, Mexico, Brazil, Chile, and Argentina. This collaboration aims to enhance digital experiences in Latin America by integrating Sitecore's technology with TEAM's local expertise.

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Partnership

FPT And Sitecore Extend Decade-Long Alliance With Diamond Partner Recognition

FPT has been recognized as a Sitecore Diamond Partner, reflecting a decade-long collaboration focused on AI-driven digital experiences. This partnership involves joint go-to-market initiatives and aims to expand Sitecore's reach across Asia Pacific and the Middle East. FPT's expertise in Sitecore XM Cloud and Sitecore AI has contributed to their recognition and customer impact.

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Partnership

Verndale Joins Sitecore Velocity Program to Help Brands Get Value from SitecoreAI Faster

Verndale joins Sitecore's Velocity Program to enhance SitecoreAI capabilities. This collaboration focuses on AI-driven marketing automation and content personalization, enabling brands to modernize faster and reduce implementation risks. The program provides Verndale with SitecoreAI builder licenses and priority access to beta programs, accelerating the delivery of new capabilities and use cases for clients.

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M&A

Sitecore Acquires Scrunch to Help Brands Influence Discovery and Buying ...

Sitecore has acquired Scrunch, an AI customer experience platform, to enhance its digital experience offerings. This acquisition aims to improve how brands appear in AI-powered searches by integrating Scrunch's insights and recommendation capabilities with Sitecore's AI-powered digital experience platform. The combined platform will help brands manage content across AI ecosystems, ensuring clarity and relevance in AI-generated answers.

Read more →

Sitecore Profile

Company Name

Sitecore

Company Website

https://www.sitecore.com/

Year Founded

2001

HQ Location

101 California Street, Suite 1600, San Francisco, CA, 94111

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

PRIVATE