Sitecore CDP Overview

Sitecore CDP, recognized in Gartner's Personalisation Engine Magic Quadrant 2018, uses AI-powered personalisation. It ingests data via secure stream, batch, and REST APIs, monitoring real-time interactions.

Use Cases

Customers recommend Engagement Management, Lead Qualification: Technographic, Advertisement, as the business use cases that they have been most satisfied with while using Sitecore CDP.

Other use cases:

  • Contract Management
  • Lifetime Value Management
  • Communication Management
  • Campaign Management
  • Rating And Review Management
  • Channel Marketing
  • Digital Signature
See all use cases See less use cases

Business Priorities

Improve ROI and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Sitecore CDP.

Other priorities:

  • Enhance Customer Relationships
  • Increase Customer Life Time Value
  • Acquire Customers
  • Build Brand Awareness
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Improve Brand Engagement
See all business priorities See less business priorities

Sitecore CDP Use-Cases and Business Priorities: Customer Satisfaction Data

Sitecore CDP works with different mediums / channels such as E-Mail. Mobile. Display Advertisement etc.

Sitecore CDP's features include Personalization. and Sitecore CDP support capabilities include AI Powered, 24/7 Support, Email Support, etc. also Sitecore CDP analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Boxever helps us capture data, anticipate the needs of our guests and create a personalised engagement across all channels...." Peer review by Aer Lingus, Aer Lingus

Peer review evidence (same sources as the product rating summary)

"...Understand every customer in every moment so you can engage your audiences in real-time across your marketing stack. ..." Boxever Customer Data Platform
"...For non-tech companies with smaller development resources, reaching outside into a wider talent pool is an option as well. ..." Awakening a Latent Superpower
"...Share customer data with your marketing and advertising tools, or use real-time audiences for in-session targeting on websites and apps. ..." Boxever Customer Data Platform

Sitecore CDP, belong to a category of solutions that help Customer Data Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Sitecore CDP

Top Industries

  • Information Technology and Services
  • Utilities
  • Retail

Popular in

  • Small Business

Sitecore CDP is popular in Information Technology And Services, Utilities, and Retail and is widely used by Small Business,

Sitecore CDP Customer wins, Customer success stories, Case studies

How efficiently Does Sitecore CDP manage your Engagement Management?

What solutions does Sitecore CDP provide for Lead Qualification: Technographic?

How does Sitecore CDP address your Contract Management Challenges?

What solutions does Sitecore CDP provide for Lifetime Value Management?

11 buyers and buying teams have used Cuspera to assess how well Sitecore CDP solved their Customer Data Platform needs. Cuspera uses 429 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Data Platform needs.

 

TechTarget: $225 million Sitecore deal aims to enhance AI search strategies

Sitecore's $225 million acquisition aims to enhance AI search strategies, particularly in Answer Engine Optimization. This investment is expected to boost Sitecore's platform capabilities, enabling o...rganizations to leverage AI more effectively in search functions.

Read on →
 

Scrunch

Crunch Time' for AI Visibility: Sitecore's Acquisition of Scrunch Gives Brands an Edge Beyond AEO

Sitecore has acquired Scrunch to enhance AI visibility and content optimization for brands. Scrunch's Agent Experience Platform (AXP) helps format content for AI agents, improving brand visibility in... AI search results. This acquisition positions Sitecore to better support marketers in creating AI-readable content, aligning with the shift towards AI-powered marketing infrastructure.

Read on →

Thule - Consumer Goods - Large

Malmö, Sweden

Thule used Sitecore’s composable solutions to refresh its website and launch new direct-to-consumer e-commerce in 11 markets. The company aimed to support aggressive growth and deliver seamless omnic...hannel experiences. With Sitecore, Thule increased B2C revenues by 47% and boosted overall sessions by 5%. Conversion rates rose 35% and engagement-per-session improved by 10%. Thule eliminated siloes and built new digital components faster.

Tourism Ireland - Hospitality - Medium

Dublin, Ireland

Tourism Ireland used Sitecore Experience Platform to transform Ireland.com. The new site helped personalize visitor journeys and guide users from planning to visiting Ireland. This digital change led... to higher conversions and better personalized experiences. Tourism Ireland aimed to attract 12 million visitors by 2022. Sitecore supported their global tourism strategy with scalable personalization.

The Joint Commission - Hospital & Health Care - Large

Oakbrook Terrace, USA

The Joint Commission used Sitecore Experience Platform to redesign its digital experience. They unified and personalized the user journey and improved search with intelligent tools. The project led t...o a 20% increase in e-commerce sales. User numbers grew by 13%, and mobile users rose by 64%. The bounce rate dropped by 10%, and staff faced fewer maintenance issues.

The Tile Shop - Retail - Medium

Plymouth, USA

Sitecore helped The Tile Shop speed up its website by 5x, cutting page load times from 14 to 2.7 seconds. The retailer now delivers content 50% faster and can update its ecommerce site without relyin...g on developers. Sitecore’s headless, composable architecture lets The Tile Shop connect digital and in-store experiences. Marketers can quickly launch new content and target both B2B and B2C customers. The new platform supports omnichannel sales and helps increase market share.

Getting started with Sitecore CDP

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Peers used Sitecore CDP for engagement management and lead qualification: technographic

Sitecore CDP Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.79/5

Read Reviews (32)
Analytics

4.77/5

Read Reviews (37)
Custom Reports

4.48/5

Read Reviews (16)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.79/5

Read Reviews (32)
Analytics

4.77/5

Read Reviews (37)
Custom Reports

4.48/5

Read Reviews (16)

Software Failure Risk Guidance

?

for Sitecore CDP

Overall Risk Meter

Low Medium High

Top Failure Risks for Sitecore CDP

Sitecore News

Partnership

Verndale Joins Sitecore Velocity Program to Help Brands Get Value from SitecoreAI Faster

Verndale joins Sitecore's Velocity Program to enhance SitecoreAI capabilities. This collaboration focuses on AI-driven marketing automation and content personalization, enabling brands to modernize faster and reduce implementation risks. The program provides Verndale with SitecoreAI builder licenses and priority access to beta programs, accelerating the delivery of new capabilities and use cases for clients.

M&A

Sitecore Acquires Scrunch to Help Brands Influence Discovery and Buying ...

Sitecore has acquired Scrunch, an AI customer experience platform, to enhance its digital experience offerings. This acquisition aims to improve how brands appear in AI-powered searches by integrating Scrunch's insights and recommendation capabilities with Sitecore's AI-powered digital experience platform. The combined platform will help brands manage content across AI ecosystems, ensuring clarity and relevance in AI-generated answers.

Executive

Sitecore picks Mohammed AlThaher as Regional Vice President for Middle East and Africa

Sitecore has appointed Mohammed AlThaher as Regional Vice President for the Middle East and Africa. AlThaher will focus on accelerating growth, expanding channel partnerships, and promoting Sitecore's solutions for content management and marketing in the region.

Partnership

Sitecore Taps Leading Digital Agency Americaneagle.com to Strengthen Managed Cloud Offering

Sitecore has partnered with Americaneagle.com to enhance its Managed Cloud Infrastructure for hosting On-Premise software. Americaneagle.com will provide operational support, ensuring platform availability and a seamless customer experience. This collaboration aims to improve service delivery and reliability for Sitecore's Managed Cloud customers, including United Airlines, which has seen a 90% reduction in critical ticket alerts.

Sitecore Profile

Company Name

Sitecore

Company Website

https://www.sitecore.com/

Year Founded

2001

HQ Location

101 California Street, Suite 1600, San Francisco, CA, 94111

Employees

501-1000

Social

Financials

PRIVATE