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Manufacturing Case Studies and Customer Success Stories with Coupa

Xylem - Manufacturing - Very Large

Washington, D.C., USA

Xylem used Coupa’s AI-powered Sourcing Optimization to unify sourcing across 55 countries. The company cut RFP preparation time by over... 60%. Xylem sourced $200 million across 12 RFPs using the platform. All category managers adopted the new system. Procurement became faster and more insight-driven. Standardized workflows helped Xylem scale for global growth.

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Woodward Inc. - Manufacturing - Large

Fort Collins, USA

Woodward Inc. replaced old ERPs with Coupa to gain full visibility into spend. They unified procurement, invoicing, and spend analysis... in one system. In the first year, they saved over $7.6 million and rejected $255,000 in unnecessary spend. Electronic invoicing adoption reached 86%. The new system improved compliance and made audits easier.

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Tata Steel - Manufacturing - Large

Velsen-Noord, Netherlands

Tata Steel used Coupa Category Strategy to digitize procurement. They replaced manual, fragmented processes with a single platform. This improved... strategy quality and governance. Tata Steel gained real-time visibility into spend and strategy status. The new system enabled faster, more collaborative decisions. The shift to digital transformed their procurement approach.

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Schneider Electric - Manufacturing - Very Large

Rueil-Malmaison, France

Schneider Electric unified procurement, finance, and supply chain operations across 200 entities in 72 countries using Coupa’s AI platform. The company replaced... over 14 outdated e-procurement tools and multiple ERPs with a single, centralized system. This move improved data-driven decision making, increased on-contract spending, and sped up approvals. Enhanced visibility enabled smarter, more sustainable supply chain choices, such as reducing carbon emissions. Coupa’s platform helped Schneider Electric boost productivity, revenue, and sustainability.

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Rodenstock - Manufacturing - Large

Munich, Germany

Coupa helped Rodenstock digitize procurement in four countries in just nine months. The company achieved 100% supplier due diligence using... automated risk assessments. Audit preparation time dropped by over 50% thanks to centralized data and better transparency. Rodenstock improved compliance with Germany’s Supply Chain Due Diligence Act. Teams across procurement, accounting, and controlling now collaborate more easily.

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Rehau - Manufacturing - Very Large

Muri bei Bern, Switzerland

Coupa helped Rehau automate procurement and standardize sourcing across 150 sites. The company moved from SAP to Coupa’s AI-native platform,... supporting 2,000 users with just one admin. Manual workflows and fragmented processes were replaced by digital sourcing and e-auctions. First-level support needs dropped to nearly zero. Rehau now scales automation and empowers global teams with faster, more strategic procurement.

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Primetals Technologies - Manufacturing - Large

London, UK

Primetals Technologies used Coupa Treasury to build a new treasury system in just six weeks. They needed better cash management,... fewer bank accounts, and improved payment processes. Coupa Treasury helped them analyze over 200,000 payments yearly and reduce fraud risk with AI. The solution also sped up post-merger integration and delivered seven-figure interest gains. User experience improvements led to fast adoption across the company.

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Pact Group - Manufacturing - Large

Richmond, Australia

Coupa's Total Spend Management platform helped Pact Group automate 96% of invoice processing. The company replaced manual procurement with AI-driven... workflows. Teams now spend less time on invoices and more on strategic finance. Coupa enabled a smooth rollout across two continents and 30 stakeholders. Pact Group improved productivity and supplier relationships with one integrated platform.

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NS Bluescope - Manufacturing - Very Large

Singapore, Singapore

NS Bluescope used Coupa’s Total Spend Management platform to improve procurement. Manual processes made it hard to track and control... spend. Coupa’s AI-driven workflows and analytics gave them one platform for end-to-end visibility. They saw a 20% increase in supplier adoption and cut procurement costs by 10-15%. Automated supplier risk detection and onboarding improved efficiency and supplier relationships.

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Novolex - Manufacturing - Very Large

Hartsville, USA

Coupa helped Novolex connect 13 ERP systems into one platform. Novolex automated payments and reduced 80,000 paper checks. Now, 100%... of checks are issued digitally. Sales reps use guided workflows to manage contracts. The AP team spends less time on manual invoice checks. Suppliers use a self-service portal for digital payments and POs.

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Jabil - Manufacturing - Very Large

St. Petersburg, USA

Jabil used Coupa Sourcing Optimization to speed up logistics sourcing. They reduced sourcing cycle times by one month per project.... Jabil modeled over 50 sourcing scenarios per event, up from just 5-12 before. The company saved $13 million across three sourcing events. Coupa helped Jabil make faster decisions and improve efficiency.

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Greif - Manufacturing - Very Large

Delaware, USA

Greif used Coupa to manage its supply chain and cut costs. The company saved $3.5 million in one year. Coupa... helped Greif reject $1.2 million in unnecessary spend. 97% of indirect spend now goes through Coupa. Better visibility and user experience improved supplier adoption. Greif plans to use Coupa as it expands globally.

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Information Technology and Services Case Studies and Customer Success Stories with Coupa

Zendesk - Information Technology And Services - Large

San Francisco, USA

Coupa helped Zendesk streamline procurement for thousands of employees. Zendesk gained real-time visibility into spend and payments. The platform enabled... easy self-service and improved control over procurement. Employees received comprehensive training and support. Coupa integrated smoothly with Zendesk's ERP system. This led to better cost control and operational efficiency.

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UiPath - Information Technology And Services - Large

New York, USA

UiPath used Coupa to automate and control their finances. They managed over $200M in spend within six months. More than... 90% of available spend is now managed, and 80% of invoices are PO-backed. Coupa helped UiPath reduce manual work, improve visibility, and cut rogue spend. Supplier risk is lower and procurement works better with finance.

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Thoughtworks - Information Technology And Services - Very Large

Chicago, USA

Coupa helped Thoughtworks automate compliance and unify procurement across 18 countries. The company moved 98% of vendor spend and 99%... of recurring vendors onto one platform. Teams now have real-time spend visibility and use standardized workflows. Audits are easier with a single process for SOX and ISO27001 compliance. Risk management and control improved globally.

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Thoughtspot - Information Technology And Services - Medium

Sunnyvale, USA

Coupa replaced Thoughtspot's old ERP system, giving better visibility and control over procurement and accounting. Manual payment and reconciliation were... slow and hard to manage. Coupa automated these processes, saving 5 hours of work per cycle. 98% of transfers now go through cleanly. Pre-approval eliminated 60-line expense reports. Employees, finance, and suppliers now have easier access to information. Virtual cards made payments simple and reliable.

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Talkdesk - Information Technology And Services - Large

San Francisco, USA

Talkdesk used Coupa to gain full visibility into its spending. Before Coupa, Talkdesk had no central database for spend, suppliers,... or contracts. Manual processes led to errors and late payments. Coupa provided a single source of truth and automated procurement workflows. In six months, Talkdesk saved $3.5 million in SaaS costs. Supplier onboarding and payments became easier and more compliant.

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Scale AI - Information Technology And Services - Medium

San Francisco, USA

Coupa helped Scale AI cut PO to payment processing time by 50%. The company eliminated non-compliant spending and saved $500K... in just a few months. Scale AI moved from separate systems to a single AI-driven platform. This let them add new entities and scale globally. Automated controls and easy PO workflows improved compliance and speed. Financial data is now centralized for instant reporting and better forecasting.

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Salesforce - Information Technology And Services - Very Large

San Francisco, USA

Salesforce used Coupa to fix slow, manual procurement processes. Each country had its own way to open requisitions and manage... purchase orders. Coupa automated these steps and made it easier to follow tax and reporting rules. Now, Salesforce manages 80% of its total addressable spend through Coupa. Over 4,000 users are onboarded globally. The company gets faster reports and better insights into spending.

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ON24 - Information Technology And Services - Medium

San Francisco, USA

ON24 struggled with duplicate procurement entries that slowed down their accounts payable process. Coupa's cloud-based platform gave ON24 better visibility... and flexibility. Users gained access to procurement and invoicing tools in multiple languages and currencies. Reports could be written and downloaded quickly in Excel. The solution helped ON24 save time and money by streamlining approvals and spend analysis.

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NEC Europe - Information Technology And Services - Large

London, UK

Coupa helped NEC Europe gain spend visibility across 30 countries. The company struggled with compliance and tracking complex spend in... multiple currencies. Coupa's platform enabled faster requisition approvals and total compliance for tax codes. NEC Europe saved €2M in 12 months and managed €2.5M in monthly savings. Over 110 users were trained in just 4 months.

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Intermedia - Information Technology And Services - Small

Mountain View, USA

Intermedia switched from a non-integrated ERP to Coupa's cloud platform. The company faced slow, manual processes and delays due to... lack of integration. Coupa provided procurement, invoicing, and spend analysis tools. Intermedia saw faster cycle times and approvals, better visibility, and lower costs. Users quickly adopted the new system, enabling real-time decisions.

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Hospital & Health Care Case Studies and Customer Success Stories with Coupa

Veterinary Emergency Group (VEG) - Hospital & Health Care - Large

New York, USA

Coupa helped Veterinary Emergency Group (VEG) centralize purchasing for over 100 animal hospitals. VEG automated more than 300,000 invoices each... year and achieved 85% PO-backed compliance. The solution reduced invoice approval cycle time to under one hour. VEG managed over 1,000 suppliers and improved payment reliability. Coupa enabled VEG to scale operations without adding more staff.

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UT Health - Hospital & Health Care - Large

Houston, USA

UT Health used Coupa to automate supplier adoption and improve purchasing. The organization reduced manual and duplicate processes by creating... a center of excellence. Coupa helped digitize 67% of invoice processing and cut approval cycle time by 50%. 80% of staff now focus on high value sourcing. UT Health saved $6.5 million in one year with Coupa's procurement and invoicing tools.

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Southcentral Foundation - Hospital & Health Care - Large

Anchorage, USA

Coupa helped Southcentral Foundation, a nonprofit healthcare provider in Alaska, move from manual to digital procurement and spend processes. The organization achieved... 100% audit compliance and fully paperless spend management. Coupa's platform enabled better visibility and control, helping the finance team meet strict regulatory requirements. Southcentral Foundation saved $1.3 million, which they reinvested in healthcare services for their community.

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Priority Ambulance - Hospital & Health Care - Large

Knoxville, USA

Priority Ambulance used Coupa to manage spending across 14 ambulance companies. They educated staff on buying best practices and used... Coupa to compare supplier value. This helped them cut duplicative purchasing and reduce SKUs by 39%. In the first year, they saved $750,000 and recouped $539,000 in credits. They also consolidated to three main suppliers for medical supplies.

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Platinum Dermatology Partners - Hospital & Health Care - Medium

Dallas, USA

Coupa helped Platinum Dermatology Partners gain nearly 100% visibility into spend across 33 offices. Before Coupa, half of managers ordered... directly from vendors, making tracking and inventory control difficult. With Coupa’s procure-to-pay, invoicing, and inventory management, managers now easily find the best prices and standardize purchasing. Barcode scanning and EMR integration improved inventory control. The company projects $100K in savings so far.

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Molina Healthcare - Hospital & Health Care - Very Large

Long Beach, USA

Coupa helped Molina Healthcare handle a 420% increase in invoices with just a 10% staff increase. The company replaced an... outdated ERP system that could not keep up with rapid procurement growth. Coupa streamlined procurement, automated manual paper processes, and enabled 100% mobile approvals. Audit trails became transparent and SOX compliance was easier. The AP team shifted from data entry to vendor management, boosting efficiency by 250%.

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HammondCare - Hospital & Health Care - Large

Australia

Coupa helped HammondCare unify purchasing, payments, and contracts for over 5,000 staff. The legacy system was hard to use and... slowed down vendor onboarding. Coupa's procure-to-pay and contract management tools gave real-time spend visibility. Staff now spend less time on admin and more time caring for 50,000 patients each year. 20% of transactions now use virtual cards, speeding up supplier payments.

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Pharmaceuticals Case Studies and Customer Success Stories with Coupa

Theravance Biopharma - Pharmaceuticals - Medium

USA

Coupa helped Theravance Biopharma automate accounts payable. The company saved $3.1 million in just six months. Invoice approval cycles became... 73% faster. Compliance reached 100% with real-time reporting. Scientists could focus on research instead of procurement. IT support tickets dropped after Coupa was implemented.

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Sanofi - Pharmaceuticals - Very Large

Paris, France

Sanofi managed €10B in spend across 22 systems before using Coupa. The company unified its procure-to-pay process on one platform.... This helped Sanofi gain global visibility and maintain compliance in 100 countries. 95% of users now approve of the new system. Coupa improved user adoption and spend control for Sanofi.

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Novartis - Pharmaceuticals - Very Large

Basel, Switzerland

Novartis used Coupa Category Strategy to fix fragmented procurement data and manual workflows. The company standardized category strategies across 40+... countries. Over 80% of third-party spend is now captured in structured processes. Novartis manages more than $15B in external spend with Coupa. The platform improved global collaboration and decision-making with integrated market intelligence.

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Novo Nordisk - Pharmaceuticals - Very Large

Bagsværd, Denmark

Coupa helped Novo Nordisk digitize its procurement process. The company unified sourcing, contract management, and invoicing in one platform. Novo... Nordisk now saves €45 million each year. 99% of sourcing events and 100% of contract management are digital. Employees use the system more, and compliance improved. Procurement savings now support research for new treatments.

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Mirati Therapeutics - Pharmaceuticals - Medium

San Diego, USA

Mirati Therapeutics used Coupa to manage $40 million in monthly spend with just a two-person finance team. Before Coupa, Mirati... relied on manual procurement and four separate systems, which created risk and data silos. Coupa provided a single platform for procure-to-pay, payments, inventory, and invoicing. The integration with NetSuite allowed Mirati to process over 1,000 invoices monthly without adding staff. The finance team gained full spend visibility and compliance with every purchase.

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Ionis Pharmaceuticals - Pharmaceuticals - Medium

Carlsbad, USA

Ionis Pharmaceuticals used Coupa to manage a rapid increase in global suppliers after taking its subsidiary public. The company faced... challenges with manual data entry, inefficient vendor onboarding, and limited payment visibility. Coupa's supplier risk and performance tools, along with payments solutions, helped Ionis onboard 1,500 new suppliers annually. They achieved over 85% on-time payments and reduced requisition cycle time by six times. Now, 96% of invoices and over $200M in spend are processed digitally through Coupa.

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Hospitality Case Studies and Customer Success Stories with Coupa

Vacasa - Hospitality - Large

Portland, USA

Vacasa used Coupa to manage supplier payments in one place. The company needed scalable procurement and finance processes as it... grew and prepared for its IPO. Coupa gave Vacasa better visibility into payment status and automated payment processing. This helped Vacasa pay suppliers faster and manage expenses across 400 destinations. Homeowners and suppliers now have a more transparent and efficient experience.

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Topgolf - Hospitality - Very Large

Dallas, USA

Topgolf used Coupa's AI Total Spend Management platform to automate invoice processing and improve risk management. Manual processes had left... Topgolf with little control and poor visibility over invoices and compliance. Coupa's unified platform gave Topgolf full visibility into supplier risk and spend operations. The company saw a 45% increase in EBITDA margins and reduced POs and invoices by 68,000. Coupa also helped Topgolf track sustainability metrics and comply with SEC regulations.

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MGM Resorts International - Hospitality - Very Large

Las Vegas, USA

Coupa helped MGM Resorts International move from one million paper invoices a year to 90% electronic invoicing. The company unified... procurement, invoicing, and contract management on one platform. This led to $2.4 million in savings and three times more PO-based invoicing. Finance and procurement teams gained better budget predictability and visibility into global spend. MGM saw fast process efficiencies and improved supplier management.

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Journey Beyond - Hospitality - Large

Australia

Journey Beyond unified 15 brands on Coupa to replace manual purchasing and contract management. The company saw an 11% increase... in managed spend visibility. Over 2,500 suppliers are now managed annually through a single platform. Purchase orders and invoice approvals are processed faster. Centralized data gives leadership better reporting and control.

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Hilton - Hospitality - Very Large

McLean, USA

Hilton used Coupa’s AI-driven platform to unify procurement and automate invoicing across its global properties. The company managed $12 billion... in spend and achieved $125 million in savings. Hilton replaced paper and email invoices with automated processes, reducing errors and speeding up payments. Real-time data gave Hilton full control over spend and improved operational efficiency. Tracking sustainable suppliers helped Hilton meet its sustainability goals and strengthen its brand.

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Food & Beverages Case Studies and Customer Success Stories with Coupa

Westbury Street Holdings - Food & Beverages - Very Large

Reading, UK

Westbury Street Holdings used Coupa to manage procurement for 4,000 foodservice and hospitality businesses. The company faced challenges with manual... ordering and limited visibility into spending. Coupa provided a single platform to order, track, and pay for items. Real-time dashboards helped finance teams allocate resources and consolidate suppliers. Automated tax validation improved compliance and efficiency. $5M in spend was managed through the system.

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Tetra Pak - Food & Beverages - Large

Pully, Switzerland

Tetra Pak used Coupa CSO to adapt quickly to changing market trends. The company faced challenges in securing supply for... its factories and customers. Coupa CSO helped Tetra Pak analyze data and respond faster to these challenges. With Coupa, Tetra Pak made smarter business decisions with suppliers. The solution delivered cost savings and improved agility.

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Nestlé USA - Food & Beverages - Large

Rosslyn, USA

Coupa helped Nestlé USA build a resilient supply chain using real-time analytics. The analytics team used Coupa to plan for... disruptions and manage uncertainty. With Coupa, Nestlé made supply chain decisions based on concrete data. The company expanded its user base and empowered teams of all sizes. Coupa enabled Nestlé to solve problems in real time and lead through disruptions.

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Molson Coors - Food & Beverages - Large

Chicago, USA

Molson Coors used Coupa's AI-powered category strategy platform to improve procurement. They needed to move from tactical sourcing to value-driven... spend management. The platform helped standardize processes and increase supply chain resilience. Now, 75% of procurement spend is covered by category strategies. Category managers are more involved and timelines for strategy development are faster. Documentation of procurement value has improved.

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Grupo Bafar - Food & Beverages - Very Large

Chihuahua, Mexico

Grupo Bafar used Coupa to automate invoicing and manage all spend for over 40 companies. They achieved 100% PO-backed invoices... and cut invoice approval time to one day. The platform unified direct and indirect spend, travel, and services in one place. Supplier payments became faster, and visibility improved across the business. Decision-making is now quicker and more accurate.

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Automotive Case Studies and Customer Success Stories with Coupa

Wearnes Automotive - Automotive - Medium

Singapore, Singapore

Coupa helped Wearnes Automotive move from spreadsheets to an AI-driven procure-to-pay platform. The company now manages 80% of its supplier... base and 20% of spend through Coupa across 8 countries. Automated workflows and a centralized database give Wearnes more control and visibility over purchases. The finance team uses advanced invoice matching and compliance tools to streamline supplier payments. Wearnes plans to expand with Coupa’s AI features for greater efficiency.

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Sonic Automotive - Automotive - Large

Charlotte, USA

Coupa helped Sonic Automotive digitize their contract management. Sonic's rapid growth doubled their contract volume, overwhelming procurement and legal teams.... Manual processes slowed negotiations and reduced contract visibility. Coupa's solution created a central contract repository and automated workflows. 78% of spend is now pre-approved. Sonic completed critical contracts in weeks instead of months.

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NTW (formerly TCI Tire Centers) - Automotive - Large

Duncan, USA

NTW (formerly TCI Tire Centers) used Coupa to centralize procurement. They wanted better visibility and control over spending. Coupa helped... them manage suppliers and automate processes. They saved $1.4 million and avoided $426,000 in costs in one year. Reports that took hours now take seconds. The platform is easy for staff to use and remember.

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Lear - Automotive - Very Large

Southfield, USA

Lear used Coupa to automate over $1. 5 billion in business spend management. The company integrated 10 ERP systems and...eliminated manual procurement processes in Europe. This led to greater spend transparency, reducing duplication and waste. Lear now manages spend across 257 locations on a single platform. The solution improved efficiency and sustainability for their global operations.

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Imperial - Automotive - Medium

Green Bay, USA

Imperial used Coupa to replace outdated paper-based processes. They improved customer satisfaction with a new user-friendly interface. Product scanning now... saves time and reduces paperwork. Analytics give better buying decisions and more control over vendors. Imperial saw 50% growth and a 67% faster closed-cycle after digitizing procurement, invoicing, and payments.

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Non-Profit Organization Management Case Studies and Customer Success Stories with Coupa

World Vision - Non Profit Organization Management - Large

Monrovia, USA

World Vision used Coupa's cloud-based platform to improve operational efficiency. They needed a solution that worked in resource-poor areas and... supported many languages. Coupa provided procurement, invoicing, and expense management tools. The SaaS platform reduced maintenance costs and scaled to over 100 countries. Easy-to-use features led to universal adoption across the organization.

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USO - Non Profit Organization Management - Medium

Arlington, USA

Coupa helped USO move from paper-based procurement to a digital system. USO cut invoice process time by 75% and saved... $136,000. The new system made procurement more visible and flexible. USO now spends less time on invoices and more time on its mission. Staff can easily create reports and analyze vendor performance. Coupa analytics let USO benchmark against other nonprofits.

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Save the Children - Non Profit Organization Management - Large

London, UK

Save the Children uses Coupa Treasury to manage over 500 banking accounts in 60 countries. The non-profit needed better control... of cash flow and lacked standard reporting across 120+ global banking partners. Coupa Treasury gave them 90% visibility into accounts and streamlined payment processes. Now, payments are approved centrally and executed locally, improving real-time cash flow management. This helps Save the Children respond faster to crises with accurate financial data.

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Leukemia and Lymphoma Society - Non Profit Organization Management - Large

Rye Brook, USA

Coupa helped the Leukemia and Lymphoma Society save $2. 4M in one year. The nonprofit used Coupa for procurement, payments,...invoicing, and spend analysis. This improved visibility and compliance, and reduced duplication in workflows. 400 suppliers were onboarded monthly. All savings were redeployed to support cancer research and patient care.

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Retail Case Studies and Customer Success Stories with Coupa

Zalando - Retail - Very Large

Berlin, Germany

Coupa helped Zalando cut maverick spend and speed up procurement. Zalando needed a mobile-friendly platform for its millennial workforce. Coupa... delivered a flexible procure-to-pay process and improved visibility. Invoice cycle time dropped to 2.3 days and PO cycle time to 1.4 days. The user-friendly interface increased compliance and supplier benefits.

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Walmart - Retail - Very Large

Bentonville, USA

Walmart managed over $45 billion in global indirect spend using Coupa. Manual procurement processes were slow and inconsistent. Coupa's AI-driven... category strategy standardized approaches and improved productivity. Walmart saw about a 50% increase in strategy development productivity. The solution reduced missed savings and made onboarding faster. Teams now use consistent strategies across all markets.

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Salling Group - Retail - Very Large

Brabrand, Denmark

Salling Group used Coupa to standardize indirect buying across 1,700+ stores in Europe. They achieved 99% of spend on-contract and... processed 50,000 invoices with just one person. Coupa automated accounts payable and VAT accounting, freeing finance to focus on profitability and planning. The platform delivered high user satisfaction and required minimal IT support. Salling Group now manages office inventory for all shops with Coupa.

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H&R Block - Retail - Large

Kansas City, USA

H&R Block used Coupa to make procurement easier for its seasonal tax offices. The company wanted a simple solution that... required little training. Coupa helped H&R Block control payment cycles with PO flip email. The platform improved discipline across all locations. Bulk ordering became faster and forecasting more accurate. H&R Block can now focus more on customers during tax season.

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Education Case Studies and Customer Success Stories with Coupa

Tecnológico de Monterrey - Education - Large

Monterrey, Mexico

Coupa helped Tecnológico de Monterrey cut purchase order time by 90%. The school moved orders online and increased spend visibility.... 70% of purchasing is now automated, saving many man-hours. Procurement and sourcing teams spend less time on manual tasks. Suppliers can self-manage orders and payments through the portal. Faculty and staff now prepare more effectively with digital purchasing.

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Skillsoft - Education - Large

Dublin, Ireland

Skillsoft replaced manual procurement with Coupa’s integrated platform. The company gained 99% PO-backed invoices and 95% PO-backed spend. Automation improved... visibility, control, and reduced errors. First-time invoice match rate reached 77%. Time and effort for procurement dropped significantly. Skillsoft now manages spend more effectively and supports responsible growth.

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Pearson - Education - Very Large

London, UK

Coupa helped Pearson manage £2. 5 billion in global spend. Pearson faced challenges with fragmented systems and lack of spend...data. Coupa provided procurement, invoicing, contract management, and spend analysis tools. Compliance increased by 63% and £300 million in spend was managed in six months. Over 87% of users found Coupa better than previous solutions.

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Grand Canyon University - Education - Large

Phoenix, USA

Grand Canyon University used Coupa to automate procurement. Before, they had uncontrolled spending and maverick buying. Coupa helped centralize purchasing... and automate approvals. This cut maverick spend and gave more control. The university now has easier processes and growing buying power. Users find the system easy and flexible.

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Banking Case Studies and Customer Success Stories with Coupa

Vanquis - Banking - Large

London, UK

Vanquis used Coupa to automate and integrate its procure-to-pay process. The company moved from manual, isolated workflows to a unified... platform. This led to $23M in savings over five years. PO-backed invoices increased from 25% to 99%. Digital invoicing grew five times. The accounts payable team now spends less time on manual tasks and more on strategic work.

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Nationwide Building Society - Banking - Large

Swindon, UK

Nationwide Building Society unified procurement and AP on Coupa. They automated workflows and cut purchase order cycle times by 60%.... E-invoicing compliance rose above 90%. Over 75% of suppliers adopted the portal. Teams gained real-time visibility and improved stock control. Digital warehouse picking now happens 100% on iPads.

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Members 1st - Banking - Medium

Mechanicsburg, USA

Members 1st used Coupa to modernize operations and cut costs. They reduced invoice and process time by 50%. The credit... union saved $31 million and reached 94% expense compliance. Coupa's community intelligence helped them spot risks and improve supplier accountability. Receipt automation and better sourcing made work faster and safer for members.

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Ikano Bank - Banking - Medium

Sweden

Ikano Bank used Coupa to become a unified digital bank. They wanted better control and visibility of their spend. Coupa... helped them manage procurement, expenses, sourcing, and supplier risk. Now, 90% of their spend is PO-backed. They gained more value for money and pre-approved spend.

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Oil & Energy Case Studies and Customer Success Stories with Coupa

Wintershall Dea - Oil & Gas - Medium

Hamburg, Germany

Coupa helped Wintershall Dea after a major merger. The company needed a single spend management system that worked across borders... and with their ERP. Coupa replaced many old procurement tools with one flexible platform. E-invoicing increased by 213%. Catalog purchasing grew by 680%. Approval cycle time dropped by 61 hours. Procurement and finance teams now spend less time on manual tasks and more on strategy.

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Talos Energy - Oil & Energy - Medium

Houston, USA

Talos Energy used Coupa to replace their old paper-based procurement system. They gained 400% more visibility into spend and managed... over $200M in spend. Invoice cycle time dropped by 90%. Managers adopted the new system easily. Better inventory management and automated processes improved operations on drilling platforms.

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ION Geophysical - Oil & Gas - Medium

Houston, USA

ION Geophysical used Coupa Treasury to automate cash management. They replaced multiple bank websites with one central source. The team... saved 50% of their time through automation. Coupa Treasury was implemented on budget and on schedule. The new system made compliance easier and improved data accuracy. Staff now focus on higher-value work instead of manual reporting.

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Insurance Case Studies and Customer Success Stories with Coupa

Zurich Insurance Group - Insurance - Very Large

Zurich, Switzerland

Coupa helped Zurich Insurance Group improve procurement visibility and unify source-to-pay processes. Zurich replaced a complex system with over 80... integrations by adopting Coupa’s business spend management platform. The new solution gave Zurich smarter analytics and better control over procurement spend. Employees now use a simpler, more compliant platform that enhances their experience. Coupa enabled Zurich to manage spend from purchase through payment on one system.

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Saga - Insurance - Large

Kent, UK

Saga used Coupa to automate accounts payable and harmonize procurement. 90% of overhead and marketing invoices now run through Coupa.... Invoice cycle times dropped by 70%. Payment run approvals are 98% faster. Saga gained better control, reduced costs, and improved compliance. Finance and procurement teams now work together more efficiently.

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Mutual of America - Insurance - Large

New York, USA

Mutual of America used Coupa to automate its procure-to-pay process. The company replaced manual procurement with a single digital platform.... This improved operational efficiency and reduced risk. All contracts are now managed in a central database. Payments and negotiations are faster with a self-service supplier portal. The finance team values the time and cost savings from Coupa’s solution.

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Internet Case Studies and Customer Success Stories with Coupa

Thumbtack - Internet - Medium

San Francisco, USA

Thumbtack used Coupa to gain better control and transparency over procurement and payments. The finance team managed AP, AR, treasury,... and audit tasks more efficiently. Coupa helped reduce supplier payment inquiries and enabled a customized approval process. The platform also supported seamless ERP integration. Thumbtack prepared its financial data for a potential IPO with Coupa's flexible system.

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Reddit - Internet - Large

San Francisco, USA

Reddit used Coupa to centralize all spending data and prepare for an IPO. Before Coupa, closing took 15 days due... to manual processes. With Coupa, Reddit reduced close time by 60%, now finishing in 6 days or less. The platform helped Reddit save $6 million in three quarters. Coupa also enabled SOX compliance and improved audit readiness.

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Groupon - Internet - Large

Chicago, USA

Coupa helped Groupon move from manual spreadsheets to automated business spend management. The finance team gained better visibility into procurement... budgets and future planning. 80% of invoices are now backed by purchase orders, double the previous rate. Only two part-time admins are needed for 4,000 global users. Coupa reduced employee and IT burden with simple, scalable procurement processes.

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Computer Software Case Studies and Customer Success Stories with Coupa

Microsoft - Computer Software - Very Large

Redmond, USA

Microsoft used Coupa's AI platform to manage its supply chain. The company processed 500 GB of supply chain data to... find ways to cut costs, speed up processes, and lower carbon emissions. Coupa helped Microsoft see and test every part of its supply chain. With Coupa, Microsoft reduced carbon emissions by 60%. Real-time AI insights let teams act fast and stay aligned with new rules and goals.

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Juniper Networks - Computer Networking - Large

Sunnyvale, USA

Juniper Networks used Coupa to replace its legacy procurement tool and ERP-centric strategy. The company wanted better control over spend... and a consumer-like buying experience. Coupa provided procurement, invoicing, spend analysis, and contract management. Juniper achieved full adoption with 100% of spend going through the system in just 18 months. Users could start using Coupa immediately, with no training needed.

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Transportation/Trucking/Railroad Case Studies and Customer Success Stories with Coupa

Uber - Transportation/Trucking/Railroad - Very Large

San Francisco, USA

Uber used Coupa’s AI-driven platform to centralize and scale spend management as it prepared for its IPO. The company automated... manual procurement processes for 13,000 global users and suppliers. Uber achieved 100% pre-approval of spend and processed orders in five days or less. Real-time supplier data and AI-powered reporting improved compliance and supported ESG goals. Uber lowered IT costs while maintaining strong controls and supporting rapid growth.

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Odyssey Logistics - Transportation/Trucking/Railroad - Medium

Danbury, USA

Odyssey Logistics used Coupa to optimize transportation and inventory during supply chain disruptions. The company managed $3 billion in spend... and helped one customer save $90 million. Odyssey also reduced yearly CO2 emissions by over 459 million kilograms. Coupa enabled Odyssey to run quick, agile studies for network and inventory optimization. This improved supply chain resilience and sustainability for Odyssey's clients.

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Consumer Goods Case Studies and Customer Success Stories with Coupa

Velcro Companies - Consumer Goods - Large

Manchester, USA

Velcro Companies used Coupa Treasury to fix cash visibility problems. Before, their cash management was manual and siloed. Forecasting was... fragmented. With Coupa, they got 100% global cash visibility in seven months. They now have faster, more accurate forecasting and centralized cash management. The company also reduced global debt and got more value from their treasury technology.

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Procter & Gamble - Consumer Goods - Very Large

Cincinnati, USA

Coupa helped Procter & Gamble cut PO cycle times from days to hours. The company reduced mismatched invoices by 65%.... P&G saved over $1 billion using Coupa. Faster procurement enabled quicker product launches. The platform gave P&G better control and visibility of spend across global locations. P&G could quickly meet new business needs, like sourcing PPE and hand sanitizer during COVID.

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Construction Case Studies and Customer Success Stories with Coupa

Wagners - Construction - Medium

Australia

Wagners used Coupa to replace manual ERP workflows. They centralized spend and sped up approvals. PO cycle times became 50%... faster. Invoice variances are now resolved 80% faster, often in under 24 hours. E-invoicing adoption increased by 50%. Wagners now has scalable strategic sourcing and better supplier risk management.

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NPL Construction - Construction - Large

Phoenix, USA

NPL Construction used Coupa to modernize its outdated procurement system. The company needed better spend visibility and a user-friendly experience... for its engineering teams. Coupa delivered a consumer-like online shopping interface, making procurement faster and more accurate. Invoice approval time dropped by 11 hours. NPL now manages everything from small parts to large equipment with improved efficiency.

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Financial Services Case Studies and Customer Success Stories with Coupa

XP Investimentos - Financial Services - Large

São Paulo, Brazil

Coupa Procurement helped XP Investimentos gain better control and visibility over spending. The company faced challenges with limited oversight of... expenses. By joining the Coupa Community, XP accessed more suppliers and improved procurement processes. This led to increased savings in strategic categories. XP now benefits from a modern platform that centralizes procurement activities.

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Wurth Finance - Financial Services - Very Large

Netherlands

Wurth Finance used Coupa to automate FX trading, payments, and liquidity management. They replaced manual spreadsheets and fragmented bank portals... with a unified treasury platform. This led to a 95% reduction in manual FX/MM transaction steps and saved over 300 hours annually. The company achieved 100% visibility across connected bank accounts. Real-time global cash positions and automated deal matching improved transparency and quality assurance.

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Consumer Services Case Studies and Customer Success Stories with Coupa

UPS - Business Services - Very Large

Atlanta, USA

UPS unified procurement with Coupa's AI-native platform. They gained full spend visibility across 37+ countries. Manual procurement work dropped by... 90%. The platform enabled real-time decisions and improved compliance. UPS saved 6% on spend and improved adoption across departments. AI-powered workflows eliminated silos and sped up approvals.

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Service Corporation International (SCI) - Consumer Services - Large

Houston, USA

Coupa helped Service Corporation International (SCI) move from manual spreadsheets to an automated business spend management system. SCI saved $9.7... million in 2016 and sent 98% of purchase orders electronically. The company saved over 30 hours per week by automating invoicing. Coupa was rolled out to the entire corporation in one day. SCI improved payment timing and created a working capital initiative using Coupa.

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Entertainment Case Studies and Customer Success Stories with Coupa

National Gallery Singapore - Entertainment - Large

Singapore, Singapore

Coupa helped National Gallery Singapore cut its procure-to-pay cycle time by 50%. The museum automated purchase orders and invoice processing... using Coupa's AI platform. Supplier payments now process in 7 days or less. The easy supplier portal supports e-invoicing and builds stronger supplier relationships. Fast deployment and pre-integrated connectors reduced implementation costs and time.

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Information Services Case Studies and Customer Success Stories with Coupa

Kantar - Information Services - Very Large

London, UK

Kantar used Coupa to manage procurement and sourcing. 50% of Kantar's spend now goes through Coupa. Supplier onboarding dropped from... 60 days to just 12 days. $42 million in invoices have been billed electronically since launch. Kantar tracks supplier diversity, with 8% of spend now with diverse suppliers. Coupa helps Kantar use reliable data for better procurement decisions.

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Utilities Case Studies and Customer Success Stories with Coupa

Portland General Electric - Utilities - Large

Portland, USA

Portland General Electric used Coupa to boost its Oracle ERP without heavy IT work. The company automated purchase order approvals,... cutting approval time to just 1 day. E-invoicing grew by 200%, and first-time invoice match rate improved by 45%. Supplier payments sped up, helping Portland General get early pay discounts and raise supplier diversity from 10% to 14.5%. Coupa made operations faster and more resilient for the utility.

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Events Services Case Studies and Customer Success Stories with Coupa

Freeman - Events Services - Large

Dallas, USA

Freeman used Coupa to quickly train 6,000 employees and save $44. 1 million in three years. The company automated 6,000–7,000...invoices monthly, reaching a 90% PO-backed invoice rate. On-contract spending rose from 13% to 51% with Coupa’s guided buying platform. Freeman gained more control and visibility over its spend cycle. Coupa helped Freeman ramp up operations after the pandemic while reducing risk and improving compliance.

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Telecommunications Case Studies and Customer Success Stories with Coupa

Telenor - Telecommunications - Very Large

Fornebu, Norway

Telenor used Coupa to manage $5 billion in yearly spend. The company deployed a user-friendly procurement system. This improved visibility... into spending and ended process bottlenecks. Invoice cycle time dropped by three weeks. Telenor gained better cash flow management and a 360-degree view of supplier relationships. The solution supported local language needs, increasing adoption in new markets.

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Health, Wellness and Fitness Case Studies and Customer Success Stories with Coupa

Honor - Health, Wellness And Fitness - Medium

Omaha, USA

Honor used Coupa to automate and standardize procure-to-pay processes in 12 countries. The company replaced multiple systems with one platform... for all spending activities. This gave Honor real-time financial reporting and better control over spending. A two-person AP team now handles all invoices. In the first year, Honor saved $400,000. Employees and suppliers adopted the new system quickly.

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Apparel & Fashion Case Studies and Customer Success Stories with Coupa

VF Corporation - Apparel & Fashion - Very Large

Denver, USA

VF Corporation used Coupa to digitize and standardize its purchase order and requisition process. The company captured 80% of its... indirect spend and achieved $20 million in upfront savings. Coupa’s platform helped unlock $50 million in additional cash flow. 4,000 employees quickly adopted the new system. The finance team gained better visibility and control over spending.

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Marketing and Advertising Case Studies and Customer Success Stories with Coupa

Sonoco - Packaging And Containers - Very Large

Hartsville, USA

Sonoco used Coupa to gain full visibility into indirect spend. The company managed over 1,500 suppliers internally with the platform.... Coupa enabled 90%+ of virtual card transactions to flow through Coupa Pay. Sonoco eliminated one-time supplier onboarding and sped up supplier payments. The team now tracks significant dollar savings with Coupa.

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Government Administration Case Studies and Customer Success Stories with Coupa

USAF Air Mobility Command - Government Administration - Very Large

Scott Air Force Base, USA

Coupa Supply Chain Demand & Planning helped USAF Air Mobility Command improve demand forecasting for aircraft. Before Coupa, they used... manual methods that caused delays and shortages. Within two weeks of using Coupa, forecast accuracy increased. The team could now analyze a decade of data and make decisions faster. This led to better timing, higher satisfaction, and improved comfort for troops.

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Other Industry Case Studies and Success Stories with Coupa

SUEZ - Environmental Services - Large

Maidenhead, UK

SUEZ used Coupa’s AI-Native platform to replace disconnected spreadsheets and legacy systems. They achieved a 58% first-time invoice match rate... and doubled annual savings to £15 million. The solution delivered ROI in just three months. Automated workflows improved collaboration between finance and procurement. Clean data enabled measurable ESG and social-value impact, opening new revenue opportunities.

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SCG Packaging - Packaging - Very Large

Bangkok, Thailand

Coupa's AI-native Total Spend Management platform helped SCG Packaging manage 120,000 SKUs across six countries. The company unified fragmented procurement... processes and integrated disconnected ERP systems. Real-time benchmarks let SCG Packaging reach world-class procurement standards. AI-driven workflows sped up complex tasks and improved efficiency. Circular economy practices reduced waste and increased recycling. Teams gained full visibility into spend data for better decision-making.

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onsemi - Semiconductors - Very Large

Phoenix, USA

Onsemi used Coupa to connect data from 25 global factories on one platform. This improved supply chain visibility and made... decision making 85% faster. Site engineers now spend less time on supply chain models and more on factory efficiency. Coupa’s APIs automate data collection for reporting. Capital efficiency improved by over 10%.

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Mitie - Facilities Management - Very Large

London, UK

Mitie used Coupa to replace 10 separate systems with one platform. The company automated invoice processing and supplier management. Mitie... reduced its supplier base by 60% and now manages £2B in spend. 99% of invoices are PO-backed. Over 100,000 electronic invoices are processed, and 270,000 purchase emails were eliminated. Leadership now uses real-time data to analyze supplier relationships and pricing.

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Customer Success Stories of Coupa

 

Daiichi Sankyo Healthcare - Healthcare - Large

Daiichi Sankyo Healthcare Selects Coupa for its Supply Chain Collaboration Platform to Advance DX Vision ~ Driving Fit-to-Standard Direct Materials Procurement to Build a Sustainable Supply Chain ~

Tokyo, Japan

Daiichi Sankyo Healthcare selects Coupa's Supply Chain Collaboration platform to enhance its supply chain operations and align with its digital transformation vision. The platform will... centralize and visualize operations, mitigate procurement risks, and support a sustainable supply chain. Coupa's solution offers flexibility, scalability, and rapid implementation of standard processes, aiding Daiichi Sankyo Healthcare in its transition to a data-driven procurement infrastructure.

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Uzabase, Inc. - Business Information Infrastructure - Medium

Coupa Powers Procurement Transformation for Uzabase

Tokyo, Japan

Uzabase, Inc. has adopted Coupa's platform to transform its procurement management infrastructure. The deployment, which began in 2024, aims to... support Uzabase's rapid business expansion with a scalable, global-ready SaaS solution. Coupa's platform automates end-to-end procurement workflows and leverages advanced AI capabilities to enhance efficiency. Uzabase plans to further integrate Coupa with other business functions like budget and supplier management.

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KYOCERA Document Solutions Inc. - Technology - Large

Coupa's Agentic Momentum Fuels Results in Q1 FY27

Kyoto, Japan

Coupa reported strong Q1 FY27 results, driven by agentic AI innovations and strategic acquisitions of Rossum and Tonkean. The company introduced... Coupa Compose, enhancing autonomous spend management. Over 45 new customers, including KYOCERA Document Solutions, adopted Coupa's solutions, while 240+ organizations renewed or expanded their contracts. Coupa's platform processed over $500B in spend, delivering significant savings and expanding its AI capabilities.

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Coupa's Agentic Momentum Fuels Results in Q1 FY27

Coupa announced strong Q1 FY27 results, driven by agentic AI innovations and strategic acquisitions of Rossum and Tonkean. The company launched... Coupa Compose, a framework for agentic procurement, and reported significant customer growth and savings. Over 45 new customers were added, and more than 240 organizations renewed or expanded their contracts. Coupa's platform processed over $500B in spend, with Navi AI agents delivering up to 50% cycle time reductions.

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Specialized Dental Partners - Dental - Medium

Coupa Software News and Press Releases

Specialized Dental Partners has selected Coupa to enhance its strategic spend management capabilities. This collaboration aims to leverage Coupa's AI-powered... platform to optimize procurement processes and improve financial efficiency within the dental industry.

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The Top Stories From Coupa Ahead of Inspire 2026

Coupa has been recognized as a leader in AI-enabled source-to-pay solutions by IDC MarketScape. The company has launched a Procurement... Maturity Assessment tool to help organizations identify inefficiencies and improve procurement strategies. Coupa's strategic partnership with CoreTrust enhances its AI-native spend management platform, offering unified spend visibility and AI-driven insights to over 3,700 member organizations.

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Coupa: Harnessing the Power of AI to Drive Growth

Coupa is leveraging AI to transform procurement and supply chain operations, enhancing cash flow and supply chain resilience. At the Procurement... & Supply Chain LIVE London event, Coupa's AI capabilities will be highlighted, showcasing real-world success stories like Deliveroo's digital transformation using Coupa's source-to-pay system. Americana Foods also benefits from Coupa's platform for smarter procurement decisions.

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AMLI Residential Celebrates Success of Their Strategic Partnership and Digital ...

AMLI Residential has successfully implemented Coupa's AI-native platform to transform its procurement operations, enhancing agility and business value. The partnership has... enabled AMLI to move from legacy systems, improve spend visibility, and foster cross-team collaboration. AMLI plans to expand Coupa's use for further operational efficiency and innovation in real estate.

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