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Compare SurveyMonkey vs SurveySparrow Enterprise

Comparison Summary

For SurveyMonkey vs SurveySparrow Enterprise comparison, Our AI algorithm looked at 63301 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using SurveyMonkey and SurveySparrow Enterprise to solve their respective business needs.

Pros and cons of SurveyMonkey and SurveySparrow Enterprise

SurveyMonkey is more suited to businesses that require Collecting Feedback and Engaging Conversational Surveys where as SurveySparrow Enterprise is focused towards Collecting Feedback and Engaging Conversational Surveys with Chat .

Both SurveyMonkey and SurveySparrow Enterprise are Customer Feedback Management software, peers recommend SurveyMonkey for review customer feedback and scheduling post to social media where as SurveySparrow Enterprise is more known for White-labeled surveys and Engaging conversational surveys .

logo SurveyMonkey

Focus area

SurveyMonkey is better than SurveySparrow Enterprise for

Software Failure Risk

  • medium

logo SurveySparrow Enterprise

Focus area

SurveySparrow Enterprise is better than SurveyMonkey for

Software Failure Risk

  • medium

About

Online Survey Software to create and send surveys

SurveySparrow | Online Survey Platform

Age

1999

Financials

IPO

Business Need

Total Processes
(we found evidences for)

123

15

Total Goals
(we found evidences for)

20

1

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction

measuring net promoter score


engagement management

engaging and following up



communication management

sending & publishing communications

tracking & monitoring communications


social media management

social media analytics

scheduling post to social media

engaging on social media

managing social media account


content publishing




training & onboarding


helpdesk management


sales review & feedback


competitive intelligence



contact list management


rating and review management


generation of new leads


sales document management

proposal & quote management

contract management


sales call management

meeting management




knowledge management

creating knowledge base


workflow management


campaign management



loyalty management

identify target customers

customise loyalty program






lead qualification

lead qualification: demographic

lead qualification: technographic


conference call management


trade show marketing





courses & assessment

create learning path

track learning progress


segmentation and targeting


lifetime value management





products & pricelist management





business development


personalized marketing


motivation management


advocacy management


promotion management




community building


referral management




account management





social media marketing


community marketing


opportunity management


relationship management



performance management


relationship marketing


sales incentive management



conversion management


reputation management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Launch new products

  • Increase sales & revenue

  • Establish thought leadership

  • Enter new markets internationally or locally

  • Scale best practices

  • Grow market share

  • Improve ROI

  • Improve efficiency

  • Build brand awareness

  • Improve brand engagement

  • Improve digital and social presence

  • Manage risk

  • Improve stakeholder relations

  • Improve consistency

  • Improve visibility

  • Improve navigation

  • Increase customer life time value

  • See 17 more
  • Enhance customer relationships

Top Channels

Channels Used

  • chat

  • e-mail

  • mobile

  • website

  • offline

  • video

  • Whatsapp

  • phone calls

  • games

  • social media

  • mobile app

  • Twitter

  • omnichannel

  • Slack

  • See 11 more
  • chat

  • e-mail

  • mobile

  • website

  • offline

  • video

  • Whatsapp

  • phone calls

  • games

  • social media

  • mobile app

  • Twitter

  • omnichannel

  • Slack

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting