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Compare InMoment vs SurveySparrow Enterprise

Comparison Summary

For InMoment vs SurveySparrow Enterprise comparison, Our AI algorithm looked at 7753 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using InMoment and SurveySparrow Enterprise to solve their respective business needs.

Pros and cons of InMoment and SurveySparrow Enterprise

InMoment is more suited to businesses that require Collecting Feedback and Engaging Conversational Surveys where as SurveySparrow Enterprise is focused towards Collecting Feedback and Engaging Conversational Surveys with Chat .

Both InMoment and SurveySparrow Enterprise are Customer Feedback Management software, peers recommend InMoment for engaging and following up and social media management where as SurveySparrow Enterprise is more known for White-labeled surveys and Collecting feedback .

logo InMoment

Focus area

InMoment is better than SurveySparrow Enterprise for

Software Failure Risk

  • low

logo SurveySparrow Enterprise

Focus area

SurveySparrow Enterprise is better than InMoment for

Software Failure Risk

  • medium

About

Customer Experience Intelligence & Management Software to drive positive results for the brand with customer feedback

SurveySparrow | Online Survey Platform

Age

2002

Financials

M&A

Business Need

Total Processes
(we found evidences for)

70

15

Total Goals
(we found evidences for)

15

1

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up


helpdesk management


social media management

social media analytics

engaging on social media

scheduling post to social media


contact list management


competitive intelligence


customer case management


loyalty management

customise loyalty program

identify target customers


lifetime value management


training & onboarding


rating and review management


campaign management



sales review & feedback


lead qualification

lead qualification: technographic



products & pricelist management




workflow management


generation of new leads


relationship management


communication management

sending & publishing communications




sales document management


conference call management




segmentation and targeting


category management



touchpoint management



reputation management


conversion management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Establish thought leadership

  • Enter new markets internationally or locally

  • Increase sales & revenue

  • Increase customer life time value

  • Launch new products

  • Improve efficiency

  • Improve internal communications

  • Improve stakeholder relations

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • See 12 more
  • Enhance customer relationships

Top Channels

Channels Used

  • chat

  • e-mail

  • mobile

  • website

  • offline

  • video

  • Whatsapp

  • phone calls

  • games

  • social media

  • mobile app

  • Twitter

  • omnichannel

  • Slack

  • See 11 more
  • chat

  • e-mail

  • mobile

  • website

  • offline

  • video

  • Whatsapp

  • phone calls

  • games

  • social media

  • mobile app

  • Twitter

  • omnichannel

  • Slack

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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Business Setting