Overview: Listen360 Customer Engagement Platform and SurveySparrow Enterprise as Customer Feedback Management Category solutions.

Listen360 Customer Engagement Platform suits enterprises seeking robust feedback management with features designed for improving customer satisfaction and operational efficiency. SurveySparrow Enterprise, favored by a wider customer base, excels in capturing feedback and automated workflows, appealing to tech, marketing, and small businesses.

Listen360 Customer Engagement Platform: Listen360’s cloud-based Customer Engagement Platform enhances feedback collection and real-time performance monitoring for enterprises. It supports testimonial streaming, promotional sharing, and detailed customer insights.

SurveySparrow Enterprise: Enterprise Survey Software from SurveySparrow is a feature-rich platform designed to boost response rates by 40%. It offers engaging, conversational surveys for better data collection.

Listen360 Customer Engagement Platform and SurveySparrow Enterprise: Best Use cases based on the customer satisfaction data

Listen360 Customer Engagement Platform

4.7

SurveySparrow Enterprise

4.5

Key Capabilities Supported

Listen360 Customer Engagement Platform focuses primarily on collecting feedback and engaging conversational surveys. It offers strong capabilities in following up with customers and managing communication effectively. read more →

SurveySparrow Enterprise specializes in collecting feedback and running engaging conversational surveys, along with measuring net promoter scores and automated workflows. read more →

Business Goals

Listen360 Customer Engagement Platform aims to enhance customer satisfaction and operational efficiency. It also assists enterprises in acquiring new customers and entering new markets. read more →

SurveySparrow Enterprise is singularly focused on improving customer satisfaction, making it an ideal choice for businesses with a strong customer-centric approach. read more →

Core Features

Security and Privacy, Integration, and Custom Reports are key features of Listen360 Customer Engagement Platform. These features provide comprehensive analytics and easy data handling. read more →

SurveySparrow Enterprise offers Custom Reports, AI-powered features, and strong data handling capabilities. These features cater well to those interested in in-depth analytics and automated processes. read more →

Vendor Support

Listen360 Customer Engagement Platform provides round-the-clock support via chat and phone, which caters to the needs of enterprises requiring consistent support. read more →

SurveySparrow Enterprise offers extensive 24/7 support, especially renowned for extensive email and chat support, appealing to businesses prioritizing consistent and wider channel support. read more →

Segments and Industries

Listen360 Customer Engagement Platform is mainly used by large enterprises, particularly in non-profit and health sectors, reflecting its strength in complex management needs. read more →

SurveySparrow Enterprise has a broad base, serving large enterprises to small businesses. It's popular in technology, marketing, and advertising industries, suiting those needing versatile digital tools. read more →

Operational Alignment

Listen360 Customer Engagement Platform fits well into the operational workflows of enterprises. It supports complex environments needing intensive feedback processes. read more →

SurveySparrow Enterprise aligns with various business sizes and industries, fitting smoothly into operations requiring efficient feedback collection and market research. read more →