Overview: SurveyMonkey and Listen360 Customer Engagement Platform as Customer Feedback Management Category solutions.

SurveyMonkey and Listen360 are both in the Customer Feedback Management space but serve different needs. SurveyMonkey caters to a broader audience, excelling in data import, analytics, and custom reporting. Listen360, with a focus on sectors like health and non-profit, specializes in customer satisfaction and risk management. SurveyMonkey's strength lies in large-scale deployment, while Listen360 is ideal for companies emphasizing customer interaction and risk management.

SurveyMonkey: SurveyMonkey is the world’s most popular free online survey tool. It helps businesses capture important voices and opinions to drive growth.

Listen360 Customer Engagement Platform: Listen360’s cloud-based Customer Engagement Platform enhances feedback collection and real-time performance monitoring for enterprises. It supports testimonial streaming, promotional sharing, and detailed customer insights.

SurveyMonkey and Listen360 Customer Engagement Platform: Best Use cases based on the customer satisfaction data

SurveyMonkey

4.5

AI Powered

Listen360 Customer Engagement Platform

4.7

Key Capabilities Supported

SurveyMonkey facilitates collecting feedback, engaging conversational surveys, market research, and social media management. It aligns with operational needs to gather insights from diverse channels. read more →

Listen360 Customer Engagement Platform supports collecting feedback and managing sales documents. It fits companies focusing on communication management and document processes. read more →

Business Goals

SurveyMonkey helps improve customer satisfaction and assists in acquiring customers. It is beneficial for companies aiming to enhance employee experience and product experience. read more →

Listen360 Customer Engagement Platform emphasizes improving customer satisfaction and efficiency, serving businesses aiming to manage risk and enter new markets. read more →

Core Features

SurveyMonkey is known for its powerful analytics and custom reporting capabilities. Its features like data import and export appeal to users requiring extensive data handling. read more →

Listen360 Customer Engagement Platform offers robust security and privacy features. It provides reliable analytics and integration options, catering to detailed reporting needs. read more →

Vendor Support

SurveyMonkey provides extensive 24/7 support along with phone, email, and chat options. This suite of support services assists diverse customer needs effectively. read more →

Listen360 Customer Engagement Platform emphasizes 24/7 support, with chat being a key support channel. Support aligns with companies seeking immediate and continuous assistance. read more →

Segments and Industries

SurveyMonkey is used predominantly by large enterprises and firms in education, marketing, and IT sectors. It suits various business scales and industries. read more →

Listen360 Customer Engagement Platform serves health, wellness, non-profit, and consumer services. It appeals primarily to enterprises and mid-market segments. read more →

Operational Alignment

SurveyMonkey fits well into workflows of large enterprises, supporting complex data and survey needs across different operational contexts. read more →

Listen360 Customer Engagement Platform caters to organizations prioritizing customer engagement and document management, aligning with specific operational environments. read more →