Instabug Overview
This is a summary of the comprehensive capabilities and benefits of Instabug based on over 3703 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Instabug, Thematic, Canny, Zonka Feedback, SurveyMonkey CX, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Instabug is right for your needs? Our Cuspera AI engine can evaluate how Instabug fits your specific business needs, industry, and context. Get your personalized assessment report today.
Instabug supports business activities such as:
- Collecting Feedback
- Automated Workflows
- Helpdesk Management
- Engaging Conversational Surveys
- Training & Onboarding
Instabug can help you with many business goals, such as Improve Customer Satisfaction, Scale Best Practices, Improve Efficiency, Improve Stakeholder Relations, Acquire Customers, etc. It can help manage these activities if you use Mobile and Social Media for these needs. As a solution, Instabug's capabilities include Embedded Survey Forms, Dashboard, Recording, etc.
Instabug Computer Software Vertical is its biggest customer base.
Reviews
"If you look at our crash rate over the last two to four years, the trend was down, we were making headway, but not as fast as we wanted to, and Instabug provided us the ability to make a major impact in a rather short time. " - Mohammad Hariri
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Instabug solved their Customer Feedback Management needs. Cuspera uses 3703 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Scale Best Practices are the most popular business priorities peers achieved using Instabug.
Use Cases
Peers recommend Collecting Feedback , Automated Workflows , Helpdesk Management , as the business use cases that they have been most satisfied while using Instabug.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback |
4.70/5 ★ |
"...The screen shot ability really let our customers provide detailed feedback...." Peer review by Verified Reviewer, Sporting Goods, 501-1000 employees, Sports |
| measuring net promoter score |
4.40/5 ★ |
"...Ask your users all types of questions by sending Net Promoter Score surveys or specific questions to know more about your users...." Peer review from Instabug |
| Measuring CSAT |
3.74/5 ★ |
"...With 80 million visits per month, partnerships with 10,000 major international brands, and four million daily active users, Veepee places customer satisfaction at the heart of its strategy...." Veepee Uses Instabug For Conversion Optimization |
| Automated Workflows with Mobile |
4.80/5 ★ |
"...Breann Johnson Lead Product Owner Ready to accelerate your workflow?..." Unity Bug Reporting and In-App Chat |
| Helpdesk Management |
4.68/5 ★ |
"...Support staff helps effectively any time...." Peer review by Administrator |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback |
4.70/5 ★ |
"...The screen shot ability really let our customers provide detailed feedback...." Peer review by Verified Reviewer, Sporting Goods, 501-1000 employees, Sports |
|
| measuring net promoter score |
4.70/5 ★ |
| Measuring CSAT |
4.70/5 ★ |
| Automated Workflows with Mobile |
4.80/5 ★ |
"...Breann Johnson Lead Product Owner Ready to accelerate your workflow?..." Unity Bug Reporting and In-App Chat |
|
| Helpdesk Management |
4.68/5 ★ |
"...Support staff helps effectively any time...." Peer review by Administrator |
|
31+ more Business Use Cases
Our AI advisor, Wyz, harnessed 3703 insights from peers and experts to help you assess how these Instabug use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
If you look at our crash rate over the last two to four years, the trend was down, we were making headway, but not as fast as we wanted to, and Instabug provided us the ability to make a major impact in a rather short time. Testimonial By Mohammad Hariri |
|
We compared Instabug with competitors and we chose Instabug because of the quality of the SDK, and the level of service in terms of support and documentation. And all of our developers will tell you exactly the same answer. Testimonial By Antoine Loisance |
|
A big problem Instabug solved was our communication with clients. We'd get a lot of feedback but it was just a big list of unorganized and random screenshots. It was a hassle trying to figure out what the problems were and get relevant information like device and OS. Testimonial By Breann Johnson |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Mohammad Hariri Distinguished Member of Technical Services Verizon |
If you look at our crash rate over the last two to four years, the trend was down, we were making headway, but not as fast as we wanted to, and Instabug provided us the ability to make a major impact in a rather short time. Testimonial By Mohammad Hariri |
|
Antoine Loisance Conversion Rate Optimization Lead Veepee |
We compared Instabug with competitors and we chose Instabug because of the quality of the SDK, and the level of service in terms of support and documentation. And all of our developers will tell you exactly the same answer. Testimonial By Antoine Loisance |
|
Breann Johnson Lead Product Owner CitrusBits |
A big problem Instabug solved was our communication with clients. We'd get a lot of feedback but it was just a big list of unorganized and random screenshots. It was a hassle trying to figure out what the problems were and get relevant information like device and OS. Testimonial By Breann Johnson |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study VeepeeRead More |
|
Case Study CitrusBitsRead More |
|
Case Study EnvoyRead More |
Frequently Asked Questions(FAQ)
for Instabug
What is Instabug?
What is Instabug used for?
What are the top features of Instabug?
Who uses Instabug?
What are Instabug alternatives?
Where is Instabug located?
Popular Business Setting
for Instabug
Top Industries
- Computer Software
- Internet
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Large Enterprise
Peers used Instabug to Improve customer satisfaction and Scale best practices
Instabug Alternatives
Peer and Expert Opinion on Features
for Instabug
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (231) |
| Dashboard | Read Reviews (121) |
| Recording | Read Reviews (51) |
| Alerts: popups & Notifications | Read Reviews (39) |
| Ticketing | Read Reviews (25) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (231) |
| Dashboard | Read Reviews (121) |
| Recording | Read Reviews (51) |
| Alerts: popups & Notifications | Read Reviews (39) |
| Ticketing | Read Reviews (25) |
IT and Other Capabilities
for Instabug
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (822) |
| Data Export | Read Reviews (197) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (822) |
| Data Export | Read Reviews (197) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (25) |
| 24/7 Support | Read Reviews (381) |
| Phone Support | Read Reviews (19) |
| Email Support | Read Reviews (23) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (25) |
| 24/7 Support | Read Reviews (381) |
| Phone Support | Read Reviews (19) |
| Email Support | Read Reviews (23) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (76) |
| Custom Reports | Read Reviews (909) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (76) |
| Custom Reports | Read Reviews (909) |
Software Failure Risk Guidance
?for Instabug
Overall Risk Meter
Top Failure Risks for Instabug
Vendor Profile Details
Company Name
Instabug
Company Website
https://instabug.com/HQ Location
EG
Employees
101-250
Social
Financials
PRIVATE
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