Overview: SurveyMonkey and InMoment as Customer Feedback Management Category solutions.

SurveyMonkey and InMoment are both powerful tools in the Customer Feedback Management space, each offering unique benefits. SurveyMonkey stands out with robust data export features and a wider array of analytics tools, making it popular with larger organizations. InMoment, on the other hand, excels at measuring Net Promoter Scores and integrating customer insights, appealing particularly to software and IT sectors. Both provide comprehensive vendor support but differ in user segments and operational focus.

SurveyMonkey: SurveyMonkey is the world’s most popular free online survey tool. It helps businesses capture important voices and opinions to drive growth.

InMoment: InMoment offers integrated CX solutions using award-winning AI. Impactful ROI is achieved beyond traditional CX management.

SurveyMonkey and InMoment: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

SurveyMonkey emphasizes collecting feedback and market research, with strong communication management, aligning with a broad user base needing detailed insights. read more →

InMoment focuses on measuring net promoter scores and managing helpdesk operations, fitting well with organizations focused on customer relations and service improvement. read more →

Business Goals

SurveyMonkey helps in improving customer satisfaction and acquiring customers, aligning with strategic goals of marketing and enterprise success. read more →

InMoment supports goals like enhancing customer satisfaction and scaling best practices, ideal for companies looking to refine their customer engagement strategies. read more →

Core Features

SurveyMonkey offers standout features like custom reports and extensive data import capabilities, catering to users seeking comprehensive data handling. read more →

InMoment provides powerful analytics and custom reports, aiding businesses in detailed reporting and strategic decision-making. read more →

Vendor Support

SurveyMonkey leads with strong 24/7 support, chat, and phone options, crucial for users needing constant technical assistance. read more →

InMoment maintains reliable 24/7 support and email assistance, catering to businesses requiring consistent support services. read more →

Segments and Industries

SurveyMonkey is widely used in large enterprises and education sectors, indicating its capability to handle complex data needs. read more →

InMoment is preferred by the computer software and IT services industries, aligning with sectors needing precise customer feedback. read more →

Operational Alignment

SurveyMonkey integrates into various operational workflows, suitable for a wide range of business environments and scales. read more →

InMoment is tailored for environments focusing on customer feedback metrics and agile operational improvements. read more →