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Live Chat Software 2023: Buyer’s Guide - Page 2

Live Chat software offers the most personalised medium for customers to engage with customer service agents. The software enables real time response to customer queries so their questions are answered instantly. Live Chat software is playing a major role in helping organisations to boost their customer experience and improving customer satisfaction.

Millennial customers are more likely to prefer text over email and phone and this makes Live Chat more attractive as a customer engagement platform. Customer service representatives get to understand customers' tone and sentiment and adjust their responses accordingly. Learn how Live Chat can revolutionize customer engagement and how to choose the right Live Chat software.

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Read more about how companies in different industries are using Live Chat software to drive results.

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Updated By Cuspera

Last updated: Aug 29, 2023

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155 Live Chat Software

Pure Chat Icon

Pure Chat

4.49
★★★★★
★★★★★

100% Free Live Chat Software for Businesses

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Pure Chat is a live chat software for businesses. It is the easiest and fastest way to add live chat to the website. It helps to acquire customers and increase sales and revenue.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Helpdesk management
Top Features : Alerts: popups & Notifications,Personalization,Widgets

Vendor: Pure Chat, Inc.

Founded: 2012

Company Size: 11-50

HQ Location: 13835 N Northsight Blvd Suite 205 Scottsdale AZ, 85260

Financials: SEED

Zoho SalesIQ Icon

Zoho SalesIQ

4.39
★★★★★
★★★★★

Hassle-free live chat for customer support & business growth

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Zoho SalesIQ is a live chat customer support software for website and visitor tracking. It helps to increase sales and revenue and improve ROI.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Collaboration
Top Features : Personalization,Alerts: popups & Notifications,Dashboard

Vendor: Zoho Corporation Pvt. Ltd

Founded: 1996

Company Size: 1001-5000

HQ Location: 4141 Hacienda Drive, Pleasanton, California 94588, USA

Financials: PRIVATE

Tawk.to Icon

Tawk.to

4.60
★★★★★
★★★★★

Monitor and chat with the visitors on your website, mobile app or from..

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Tawk.to is a live chat and messaging tool used by businesses to connect with customers via a mobile app or on website. Tawk.to makes it easy to deliver personalized and real time customer service. Tawk.to helps to monitor the website and be there when customers need attention. It helps to proactively initiate conversation with visitors and app users.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Communication management
Top Features : Widgets,Dashboard,Alerts: popups & Notifications

Vendor: tawk.to, inc.

Company Size: 11-50

HQ Location: 187 E Warm Springs Rd, SB298, Las Vegas, Nevada 89119, US

Financials: SEED

KeyReply Icon

KeyReply

4.58
★★★★★
★★★★★

Best AI Chatbot Developers in Asia | KeyReply

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Highlights
Top Business Usecases : Collaboration,Communication management,Sending & publishing communications
Top Features : Personalization,Alerts: popups & Notifications,Bot

Vendor: KeyReply Pte Ltd

Company Size: 11-50

HQ Location: 150 Beach Road, Gateway West, #16-05, Singapore, Singapore 189720, SG

Financials: SEED

Velaro Platforms Icon

Velaro Platforms

4.21
★★★★★
★★★★★

Platforms | Velaro Live Chat Software

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Highlights
Top Business Usecases : Engagement management,Engaging and following up,Workflow management
Top Features : Feedback surveys,Personalization,Dashboard

Vendor: Velaro Incorporated

Company Size: 11-50

HQ Location: 8 Market Place, Suite 300, Baltimore, Maryland 21202, US

Financials: PRIVATE

Richpanel Icon

Richpanel

4.38
★★★★★
★★★★★

Live Chat Software & Helpdesk For Ecommerce Stores

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Richpanel is a Customer Data Platform that helps businesses to understand and extract value from their data. It helps agents efficiently resolve customer issues without switching tabs.

Highlights
Top Business Usecases : Helpdesk management,Customer feedback management,Measuring customer satisfaction
Top Features : Ticketing,Personalization,Dashboard

Vendor: Richpanel Inc.

Company Size: 11-50

HQ Location: 1885 Cabana Dr, San Jose, CA 95125, San Jose, California 95125, US

Financials: PRIVATE

LiveHelpNow Icon

LiveHelpNow

4.39
★★★★★
★★★★★

LiveHelpNow -Fully integrated customer service suite....

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LiveHelpNow is a LiveChat Software. LiveHelpNow provides a Live Chat support suite which lets agents manage multiple requests easily and in real-time. The live chat features of the application give users insight into customer behaviour and intent, with real-time visitor monitoring, individual customer information feeds and social media insights.

Highlights
Top Business Usecases : Helpdesk management,Engagement management,Knowledge management
Top Features : Ticketing,Alerts: popups & Notifications,Personalization

Vendor: LiveHelpNow, LLC

Company Size: 11-50

HQ Location: 515 S West End Blvd, Quakertown, Pennsylvania 18951, US

Financials: PRIVATE

Tidio Icon

Tidio

4.64
★★★★★
★★★★★

AI Customer Service Chatbot

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Tidio is a Live Chat boosted with bots to increase sales by skyrocketing customer engagement. It helps to increase sales and revenue and enhance customer relationships.

Highlights
Top Business Usecases : Helpdesk management,Engagement management,Generation of new leads
Top Features : Widgets,Bot,Personalization

Vendor: Tidio Inc.​

Company Size: 51-100

HQ Location: San Francisco, CA

Financials: SERIES B

Crisp Customer Messaging Platform Icon

Crisp Customer Messaging Platform

4.56
★★★★★
★★★★★

Customer Messaging Platform For Startups & SMB's - Crisp

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Crisp Customer Messaging Platform is a multichannel customer messaging platform that unifies external and internal communication into one inbox. It helps to increase sales and revenue and improve internal communications.

Highlights
Top Business Usecases : Helpdesk management,Engagement management,Knowledge management
Top Features : Widgets,Bot,Voice transcription

Vendor: Crisp IM SAS

Company Size: NA

HQ Location: Amsterdam, Noord-Holland, The Netherlands

Financials: NA

Acquire™ Icon

Acquire™

4.60
★★★★★
★★★★★

Acquire: Realtime Customer Support

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Acquire™ is an omnichannel Customer Engagement platform providing enhanced digital customer experiences through its unified customer view of all digital transactions, enabling ease of tracking and instant response through its real-time communication tools. It is accessible on all devices and scalable for use in large enterprises as well as in small and medium size businesses.

Highlights
Top Business Usecases : Collaboration,Engagement management,Sales call management
Top Features : Recording,Personalization,Bot

Vendor: Acquire.

Company Size: 51-100

HQ Location: 133 Kearny St, San Francisco, CA 94108, US

Financials: SERIES B

Unblu Icon

Unblu

4.37
★★★★★
★★★★★

Messenger, Live Chat, Video and Co-Browsing - Unblu

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Highlights
Top Business Usecases : Engagement management,Collaboration,Engaging and following up
Top Features : Personalization,Recording,Bot

Vendor: Unblu Inc.

HQ Location: 18 King William Street, London, United Kingdom EC4N 7BP, GB

Chatbot Icon

Chatbot

4.58
★★★★★
★★★★★

ChatBot ‚Customer Service AI Bot Platform For Websites

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Chatbot is a chatbot software that simulates human-like conversations with users via text messages on chat. It builds and launches conversational chatbots without coding. It creates sales opportunities, diversifies lead generation strategy and improves sales efficiency without increasing headcount. It helps the team and customers achieve their goals faster.

Highlights
Top Business Usecases : Helpdesk management,Engagement management,Communication management
Top Features : Bot,Templates,Widgets

Vendor: LiveChat, Inc.

Company Size: 1-10

HQ Location: One International Place Suite 1400 Boston, MA 02110-2619

Financials: PRIVATE

Re:amaze Icon

Re:amaze

4.54
★★★★★
★★★★★

Re:amaze - Customer service, live chat, and helpdesk ...

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Highlights
Top Business Usecases : Customer feedback management,Engagement management,Measuring customer satisfaction
Top Features : Feedback surveys,Templates,Alerts: popups & Notifications

Vendor: Re:amaze, Inc.

Company Size: 11-50

HQ Location: 920 Saratoga Ave, San Jose, CA 95129, US

Financials: SEED

UJET Icon

UJET

4.51
★★★★★
★★★★★

Take your customer support into the digital age

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Highlights
Top Business Usecases : Helpdesk management,Contact list management,Engagement management
Top Features : Personalization,Recording,Ticketing

Vendor: UJET, Inc.

Company Size: 51-200

HQ Location: 201 3rd St, Suite 950, San Francisco, California 94103, US

Financials: SERIES B

Quiq Messaging Icon

Quiq Messaging

4.50
★★★★★
★★★★★

Quiq: Business SMS Text Messaging Solutions

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Highlights
Top Business Usecases : Engagement management,Engaging and following up,Customer feedback management
Top Features : Bot,Dashboard,Alerts: popups & Notifications

Vendor: Quiq, Inc.

Company Size: 11-50

HQ Location: 22 South Grand Avenue, Bozeman, MT 59715, US

Financials: SERIES C

User.com Icon

User.com

4.49
★★★★★
★★★★★

Marketing & Sales Automation Software

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User.com is an advanced marketing and sales automation software. It aimed at boosting engagement and improving conversion by using a single data source for your customers. It engages visitors, gains more lead and increases conversion on the website.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Communication management
Top Features : Personalization,Alerts: popups & Notifications,Dashboard

Vendor: User.com sp. z o.o.

Company Size: 101-250

HQ Location: 5/7 Kolejowa St., Building C, 6th floor, Warszawa, Mazowiecki 01-217, PL

Financials: SERIES B

Help Sumo Icon

Help Sumo

4.48
★★★★★
★★★★★

Online Helpdesk Software

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Highlights
Top Business Usecases : Helpdesk management,Knowledge management,Engagement management
Top Features : Ticketing

Vendor: Help Sumo

Company Size: NA

HQ Location: 305 Main Street, Redwood City, CA 94063, US

Financials: NA

Manago Icon

Manago

4.48
★★★★★
★★★★★

Customer data platform with omnichannel communication to improve conversion

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SALESmanago is the only no-code, AI-driven Customer Data, and Marketing Automation Platform, used by 3000+ midmarket and large Enterprises in 50 countries including Starbucks, Vodafone, BMW, Crocs, Victorias Secret and many other global brands. Financial Times ranks SALESmanago as the fastest-growing marketing automation platform in Europe with 2 months of free Proof of Concept.

Highlights
Top Business Usecases : Generation of new leads,Advertisement,Inbound marketing
Top Features : Personalization,Alerts: popups & Notifications,Dashboard

Vendor: Manago

Founded: 2011

Company Size: 101-250

HQ Location: Grzegórzecka 21, 31-532 Kraków

Financials: PRIVATE

Drift Icon

Drift

4.47
★★★★★
★★★★★

Revenue Acceleration Platform for personalized customer experiences

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Drift is a Revenue Acceleration Platform that helps deliver personalized customer experiences in real time. The software combines Conversational Marketing and Conversational Sales, helping the marketing and sales teams to work together and deliver better customer experiences across the complete customer lifecycle.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Playbook creation
Top Features : Bot,Personalization,Alerts: popups & Notifications

Vendor: Salesloft, Inc

Founded: 2011

Company Size: 251-500

HQ Location: 1180 West Peachtree Street NW Suite 600 Atlanta, GA 30309

Financials: SERIES D

freshdesk Icon

freshdesk

4.46
★★★★★
★★★★★

Omnichannel Customer support software

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Freshdesk is an online cloud-based customer service software providing helpdesk support with all smart automation to get things done faster. It helps to retain customers and enhance customer relationships.

Highlights
Top Business Usecases : Helpdesk management,Knowledge management,Engagement management
Top Features : Ticketing,Dashboard,Personalization

Vendor: Freshworks Inc

Founded: 2010

Company Size: 1001-5000

HQ Location: 2950 S. Delaware Street, Suite 201, San Mateo CA 94403

Financials: SERIES H

Zoho Desk Icon

Zoho Desk

4.42
★★★★★
★★★★★

Customer Service Software for Context-Aware ...

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Zoho desk is an online tickets management software for customer support teams to service customers with increased productivity.

Highlights
Top Business Usecases : Helpdesk management,Knowledge management,Workflow management
Top Features : Ticketing,Dashboard,Alerts: popups & Notifications

Vendor: Zoho Corporation Pvt. Ltd

Founded: 1996

Company Size: 1001-5000

HQ Location: 4141 Hacienda Drive, Pleasanton, California 94588, USA

Financials: PRIVATE

Kustomer Icon

Kustomer

4.41
★★★★★
★★★★★

Customer Service Software Reimagined

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Highlights
Top Business Usecases : Engagement management,Contact list management,Advertisement
Top Features : Personalization,Ticketing,Feedback surveys

Vendor: Kustomer, Inc.

Company Size: 101-250

HQ Location: 318 W 39th St. 5th floor, New York, NY 10018

Financials: SERIES D

Hippo Icon

Hippo

4.40
★★★★★
★★★★★

Conversational Support and Customer Engagement Automation Suite

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Hippo is Conversational Support and Customer Engagement Platform that helps to build relationships with the customers by using bots, live chat, and omnichannel campaigns (email, WhatsApp, SMS, push, and in-app notifications).

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Content management
Top Features : Bot

Vendor: Jungleworks Inc

Company Size: 501-1000

HQ Location: Ground Floor, Plot No 9, IT Park, Sector 22, Panchkula, Haryana 134109, India

Financials: PRIVATE

OutboundEngine Icon

OutboundEngine

4.36
★★★★★
★★★★★

Marketing Automation platform to target new customers, build loyalty and close more business

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OutboundEngine is a cloud-based email and social media marketing software through which clients can build and run campaigns for online marketing. It enables customers to craft a well-rounded marketing strategy using email and social media tools.

Highlights
Top Business Usecases : Social media management,Engagement management,Engaging and following up
Top Features : Personalization,Templates,Dashboard

Vendor: Outbound Engine, Inc.

Company Size: 251-500

HQ Location: 98 San Jacinto Blvd., Suite 1300, Austin, Texas 78701, US

Financials: SERIES C