In this section, you will find
What is Live Chat Software?
Live Chat software offers the most personalised medium for customers to engage with customer service agents. The software enables real time response to customer queries so their questions are answered instantly. Live Chat software is playing a major role in helping organisations to boost their customer experience and improving customer satisfaction.
Millennial customers are more likely to prefer text over email and phone and this makes Live Chat more attractive as a customer engagement platform. Customer service representatives get to understand customers' tone and sentiment and adjust their responses accordingly. Learn how Live Chat can revolutionize customer engagement and how to choose the right Live Chat software.
What is the right solution for you depends on your business context and needs. Let us help you firm up your needs and find you the right-fit solutions. Get your personalized assessment report now!
Read more about how companies in different industries are using Live Chat software to drive results.
Read more about the latest news and updates in Live Chat.
Updated By Cuspera
Last updated: Aug 29, 2023
Complete customer communications platform with bots, apps, product tours, and more
Intercom is a complete Customer Communications Platform providing Conversational Support, Conversational Engagement and Conversational Marketing for businesses ranging from small to Medium and Large Enterprises. The software can be used across industries such as E-commerce, Financial Services, Healthcare, Education and more. The software is optimized for desktop and mobile devices.
Intercom helps in building strong customer relationships with its range of communication features such as Chatbots, Support Bots, Shared Inbox, Product Tours and Campaign Builder tools. The Business Messenger module provides personalized customer conversations in real-time through Chatbots, customer self-serve support, delivers out-bound messages on the website, provides targeted messaging to specific segments, and interactive guided product tours.
The Management tools feature provides collaboration support to teams within the organization, with tools such as Shared Inbox that helps with quick attention to customer requests, automated processes for routing assignments, code-free chatbot builder that helps in tasks such as collecting information or answering queries. Intercom’s CDP feature provides for a common repository of customer and behavioral data, that helps with easy access to history, enabling personalized customer interactions.
Intercom integrates with the regular business applications and provides APIs where custom integration is required.
We felt that phone support was a very inefficient way of working, and we could get swamped with volume without knowing when it was coming, or what the topic may be.Martin Mason
Head of Customer & Employee Experience
tado°
Vendor: Intercom, Inc.
Company Size: 501-1000
HQ Location: 55 2nd Street, 4th Floor, San Francisco, California 94105, US
Financials: SERIES D
LiveChat | Live Chat Software and Help Desk Software
LiveChat is a simple online chat solution for businesses, allowing their customer service professionals to contact customers who are seeking information on the website directly. The platform enables businesses and their team to talk with clients and potential customers directly on their websites and in real-time.
The key features of Livechat include webchat window, analytics and reporting, simplistic usage and availability of detailed analytical reports. Other important features are customization features, customer engagement, multiple chatting and eCommerce tools, ticketing system, advanced integration facilities, and multiple applications. Along with core live chat functionality, it has a wide range of add-on modules, including some for sales and marketing automation, and integrations with third-party customer relationship management (CRM) platforms.
Businesses can install LiveChat on multiple websites and can connect with the larger audience. Customers can also be invited to the chatbox by sending the chat link to them via email and text messages. Each chat is automatically graded based on the analysis of the responses given by the customers. LiveChat is a customizable solution, allowing users to add different themes and colours to their chat windows. It offers customer support via chat, email and phone.
LiveChat has been very willing to work with us in furthering our efficiency. We’ll soon roll out a verification system compatible with LiveChat that will save us roughly $6,000 worth of time per month just by being able to authenticate someone by seeing that they’re logged into their online banking.... Our relationship with LiveChat is very valuable to us because of efficiencies like those
Aaron Hicks
Member Assistance Center Service Supervisor
Greenstate Credit Union
Vendor: LiveChat Software S.A.
Founded: 2002
Company Size: 101-250
HQ Location: One International Place Suite 1400 Boston, MA 02110-2619
Financials: IPO
Live Chat Software for Sales and Customer Support
Olark is a live chat software for sales, marketing, and customer support on the website. It helps to chat in real-time, organize customer data, leverage customer data to optimize products and services. It helps to acquire customers and increase sales and revenue.
Olark features include customized chatbox that's visually consistent with the rest of the website, save time with automation by greeting customers automatically, sending custom messages based on visitor behavior, route chats to the right department, and more. It’s detailed live chat reports update in real-time, that helps to monitor chat volume, customer satisfaction, and agent activity to make smart staffing and prioritization decisions.
Once people were on a certain page and were then hitting the chatbox, asking similar questions, it told us we needed to redesign specific pages. That’s the feedback metric we used to the point where we are getting fewer questions.Joe Hickman
Registrar
University of Montana
Vendor: Olark
Founded: 2008
Company Size: 11-50
HQ Location: 427 N Tatnall St #63602 Wilmington, DE 19801
Financials: SEED
AI customer communication for sales & support
Userlike is a live chat software for website and mobile support which helps the end customers when and where it matters. It offers various customization options that let companies match the look, feel and logic of the live chat box to the website's design.
Userlike offers features such as chat panel, custom design, team management and custom chat behaviour. Its built-in chat panel, custom design templates, team management functionalities, custom chat behaviour, feedback, chatbot and more. The solution offers unique data privacy options which customers can add to ensure information remains secure.
Userlike can be accessed from different mobile devices including tablets and smartphones. The built-in support bot asks initial questions to website visitors, collects questions and notifies the support team via Slack or email. The solution also provides reports and analytics that helps users keep track of key metrics and KPIs.
I like that the user decides how much personal information she wants to reveal. In the chat, you don’t need to give your phone number or name. That comes up later once trust has built up through the conversation.Jewish Forum for Democracy and against anti-Semitism
Vendor: Lime Connect GmbH
Founded: 2011
Company Size: 11-50
HQ Location: Cologne / Germany
Financials: SEED
Messaging platform that makes chat easy for today's digital customers
Freshdesk Messaging (formerly Freshchat)is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.
Key Value propositions:-
1. Smart Conversations:- Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more.
2. Smart Self-service:- Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional and
3. Smart Operations:- Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size
Businesses use Freshdesk Messaging platform to service their customers on various digital channels using a blend of automation and human assistance. It offers a Unified inbox experience to manage conversations across digital channels, AI chatbots that focus on intent and engagement, Proactive messaging using hyper-targeted rich media campaigns, Intelligent load balancing and auto-routing capabilities. It also supports a large number of languages from across the globe.
Our mission is to always deliver an amazing customer experience that’s fast and easy. It’s really all in our company name - Delivery Hero. Freshdesk Messaging helps do just that.Philip Upton
Operations Specialist, Global Contact Center
Delivery Hero
Vendor: Freshworks Inc
Founded: 2010
Company Size: 1001-5000
HQ Location: 2950 S. Delaware Street, Suite 201, San Mateo CA 94403
Financials: SERIES H
Digital Customer Engagement Platform
eGain is a cloud customer engagement platform for a digital, omnichannel world to serve better and sell smarter. It delivers digital transformation for leading brands powered by virtual assistance, AI, knowledge, and analytics. It helps to improve customer experience, optimize service process, and grow sales across the web, social, and phone channels.
It provides a digital customer engagement suite of applications for customer service, knowledge management, and analytics, that businesses use to serve and sell to their customers. The suite consists of following modules eGain CallTrack, eGain Chat, eGain Virtual Assistant, eGain ClickToCall, eGain Cobrowse, eGain Mail, eGain Notify, eGain Offers, and eGain Social. It ensures 360-degree customer feedback and reliable information that can improve customer interaction.
Vendor: eGain Corporation
Founded: 1997
Company Size: 501-1000
HQ Location: eGain Corporation 1252 Borregas Avenue Sunnyvale, CA 94089 USA
Financials: IPO
Enterprise Chat Software for Sales and Support
SnapEngage is a chat software for businesses. It helps to capture more leads, drive conversions, reduce response times, and increase customer satisfaction with live chat. It helps to increase sales and revenue and enhance customer relationships.
It enables the sales team to engage, qualify, and convert more leads and empowers users with qualified leads to take the next step and convert. Its built-in bots help qualify leads and assist with common questions. It also helps to increase customer satisfaction and retain more customers.
SnapEngage platform features include easy setup and customization, secure data transfer, and agent performance analytics to achieve better response times.
Many college towns lack the infrastructure to support the tens of thousands of football fans who flock to town on game weekendsMike Doyle
CEO
Rent Like a Champion
Vendor: SnapEngage, LLC
Founded: 2008
Company Size: 11-50
HQ Location: Boulder, CO US
Financials: PRIVATE
Revolutionize Multi-Location Marketing with AI
SOCi is a social media and reputation management platform built to address the complex needs of highly visible multi-location businesses. With its proprietary Content Discovery and Recommendation Engine and Instant Insight scoring algorithms, SOCi is helping businesses and digital marketing firms achieve success in social media.
The SOCi Content Manager simplifies social media collaboration between corporate and local teams. It lets users instantly create and deploy highly customized, targeted local ads. SOCi Listings to create more opportunities for brand engagement and be the next business local consumers engage with, across all locations. SOCi consolidates all reviews and ratings together with social media management, so corporate teams can oversee every location’s localized online presence from one centralized platform.
SOCi Go empowers to create posts, respond to comments and reviews, and post new content across all business locations. Through SOCi, businesses can take control of their local page presence across the top social and review sites — increasing overall brand visibility and preference across these powerful platforms.
Creating custom content, launching ads, and compelling results for each individual location has been time-consuming and inefficient. With SOCi Ads PLUS time has been saved and we have amplified campaign performance for our clients’ localized ads.Marti Janson
Former Chief Client Officer
Mindstream Media Group
Vendor: SOCi, Inc.
Company Size: 51-100
HQ Location: San Diego, CA
Financials: SERIES B
Virtual Assistant Platform enhancing customer experience and ROI
Haptik is an AI based Intelligent Virtual assistant platform enabling better customer experience and ROI at every stage of the customer lifecycle.
The AI Virtual assistant is built to solve specific business problems such as for Customer Care and Commerce. The Commerce related responses are managed through a Knowledge graph powered recommendation engine and the Customer Care is built with Entity detection and supervised Dialog flows.
It is Voice Enabled and works across web, telephony and smart speakers and the Agent Chat is enabled with routing of complex queries to Live Agents. It is built with enterprise grade security, data protection and SDK, and supports CRM integrations. Haptik also has an automated conversational testing platform that enables real time improvements to the AI.
Haptik’s Customer Care has proved to be a great platform for us, enabling our Guest Experience Managers to effectively connect with customers on WhatsApp and resolve their issues. We have observed a significant reduction in the volume of calls to our customer care helplines since we implemented thi...s solution.
Varitant Goyal
Product Manager
OYO Hotels & Homes
Vendor: Jio Haptik Technologies Limited
Company Size: 101-250
HQ Location: Reliance Jio Infocomm USA, 3010 Gaylord Pkwy #150, Frisco, TX 75034, United States
Financials: SERIES B
HelpCrunch - Intelligent Customer Communication Platform ...
Helpcrunch is a customer communication platform enabling Lead Generation and Sales, Customer Engagement and Customer support. It can be used by businesses of all sizes across the industry, and is available on mobile Android and iOS.
Helpcrunch enables lead generation through its Live Chat and forms feature, that enables talking to leads in real time, and an Inbox for managing all incoming chats and emails from leads in one place. It supports Customer engagement by automating onboarding and engagement enabling conversion of customers with timely personalized messages through automated messages, email marketing and pop-ups.
Helpcrunch enables Customer support using Live Chat to guide customers on the website or inside the app in real-time. 24/7 self-service customer support is provided with the knowledge base software, enabling fewer support requests. Helpcrunch integrates with other software in the business.
Vendor: HelpCrunch, Inc.
Founded: 2014
Company Size: 11-50
HQ Location: 600 California St, San Francisco, CA 94108, USA
Financials: SEED
In this section, you will find
What is Live Chat Software?
Live Chat Software is an online software that enables customers to communicate with customer service representatives in real-time. Businesses are increasingly using Live chat as a channel to engage with website visitors. This is also used to initiate conversations with first-time website visitors as well as interact with returning customers. With Live Chat, customers need not depend on phone or email to get in touch with the business and it offers more immediate response and solutions to customer queries and issues. It is a modern, continuous, and contextual way to drive more sales, close more deals, and retain customers for the long haul.
Live chat offers a more personalized customer experience compared to other channels like email, better brand interaction, a competitive edge, and a way to feel your customers’ pulse. Implementing a live chat solution helps to better understand customer journeys. It is beneficial to all marketing, sales, and customer support teams.
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100% Free Live Chat Software for Businesses
Pure Chat is a live chat software for businesses. It is the easiest and fastest way to add live chat to the website. It helps to acquire customers and increase sales and revenue.
Vendor: Pure Chat, Inc.
Founded: 2012
Company Size: 11-50
HQ Location: 13835 N Northsight Blvd Suite 205 Scottsdale AZ, 85260
Financials: SEED
Hassle-free live chat for customer support & business growth
Zoho SalesIQ is a live chat customer support software for website and visitor tracking. It helps to increase sales and revenue and improve ROI.
Vendor: Zoho Corporation Pvt. Ltd
Founded: 1996
Company Size: 1001-5000
HQ Location: 4141 Hacienda Drive, Pleasanton, California 94588, USA
Financials: PRIVATE
Monitor and chat with the visitors on your website, mobile app or from..
Tawk.to is a live chat and messaging tool used by businesses to connect with customers via a mobile app or on website. Tawk.to makes it easy to deliver personalized and real time customer service. Tawk.to helps to monitor the website and be there when customers need attention. It helps to proactively initiate conversation with visitors and app users.
Vendor: tawk.to, inc.
Company Size: 11-50
HQ Location: 187 E Warm Springs Rd, SB298, Las Vegas, Nevada 89119, US
Financials: SEED
Best AI Chatbot Developers in Asia | KeyReply
Vendor: KeyReply Pte Ltd
Company Size: 11-50
HQ Location: 150 Beach Road, Gateway West, #16-05, Singapore, Singapore 189720, SG
Financials: SEED
Platforms | Velaro Live Chat Software
Vendor: Velaro Incorporated
Company Size: 11-50
HQ Location: 8 Market Place, Suite 300, Baltimore, Maryland 21202, US
Financials: PRIVATE
Live Chat Software & Helpdesk For Ecommerce Stores
Richpanel is a Customer Data Platform that helps businesses to understand and extract value from their data. It helps agents efficiently resolve customer issues without switching tabs.
Vendor: Richpanel Inc.
Company Size: 11-50
HQ Location: 1885 Cabana Dr, San Jose, CA 95125, San Jose, California 95125, US
Financials: PRIVATE
LiveHelpNow -Fully integrated customer service suite....
LiveHelpNow is a LiveChat Software. LiveHelpNow provides a Live Chat support suite which lets agents manage multiple requests easily and in real-time. The live chat features of the application give users insight into customer behaviour and intent, with real-time visitor monitoring, individual customer information feeds and social media insights.
Vendor: LiveHelpNow, LLC
Company Size: 11-50
HQ Location: 515 S West End Blvd, Quakertown, Pennsylvania 18951, US
Financials: PRIVATE
AI Customer Service Chatbot
Tidio is a Live Chat boosted with bots to increase sales by skyrocketing customer engagement. It helps to increase sales and revenue and enhance customer relationships.
Vendor: Tidio Inc.
Company Size: 51-100
HQ Location: San Francisco, CA
Financials: SERIES B
Customer Messaging Platform For Startups & SMB's - Crisp
Crisp Customer Messaging Platform is a multichannel customer messaging platform that unifies external and internal communication into one inbox. It helps to increase sales and revenue and improve internal communications.
Vendor: Crisp IM SAS
Company Size: NA
HQ Location: Amsterdam, Noord-Holland, The Netherlands
Financials: NA
Acquire: Realtime Customer Support
Acquire™ is an omnichannel Customer Engagement platform providing enhanced digital customer experiences through its unified customer view of all digital transactions, enabling ease of tracking and instant response through its real-time communication tools. It is accessible on all devices and scalable for use in large enterprises as well as in small and medium size businesses.
Vendor: Acquire.
Company Size: 51-100
HQ Location: 133 Kearny St, San Francisco, CA 94108, US
Financials: SERIES B
Messenger, Live Chat, Video and Co-Browsing - Unblu
Vendor: Unblu Inc.
HQ Location: 18 King William Street, London, United Kingdom EC4N 7BP, GB
ChatBot ‚Customer Service AI Bot Platform For Websites
Chatbot is a chatbot software that simulates human-like conversations with users via text messages on chat. It builds and launches conversational chatbots without coding. It creates sales opportunities, diversifies lead generation strategy and improves sales efficiency without increasing headcount. It helps the team and customers achieve their goals faster.
Vendor: LiveChat, Inc.
Company Size: 1-10
HQ Location: One International Place Suite 1400 Boston, MA 02110-2619
Financials: PRIVATE
Re:amaze - Customer service, live chat, and helpdesk ...
Vendor: Re:amaze, Inc.
Company Size: 11-50
HQ Location: 920 Saratoga Ave, San Jose, CA 95129, US
Financials: SEED
Take your customer support into the digital age
Vendor: UJET, Inc.
Company Size: 51-200
HQ Location: 201 3rd St, Suite 950, San Francisco, California 94103, US
Financials: SERIES B
Quiq: Business SMS Text Messaging Solutions
Vendor: Quiq, Inc.
Company Size: 11-50
HQ Location: 22 South Grand Avenue, Bozeman, MT 59715, US
Financials: SERIES C
Marketing & Sales Automation Software
User.com is an advanced marketing and sales automation software. It aimed at boosting engagement and improving conversion by using a single data source for your customers. It engages visitors, gains more lead and increases conversion on the website.
Vendor: User.com sp. z o.o.
Company Size: 101-250
HQ Location: 5/7 Kolejowa St., Building C, 6th floor, Warszawa, Mazowiecki 01-217, PL
Financials: SERIES B
Online Helpdesk Software
Vendor: Help Sumo
Company Size: NA
HQ Location: 305 Main Street, Redwood City, CA 94063, US
Financials: NA
Customer data platform with omnichannel communication to improve conversion
SALESmanago is the only no-code, AI-driven Customer Data, and Marketing Automation Platform, used by 3000+ midmarket and large Enterprises in 50 countries including Starbucks, Vodafone, BMW, Crocs, Victorias Secret and many other global brands. Financial Times ranks SALESmanago as the fastest-growing marketing automation platform in Europe with 2 months of free Proof of Concept.
Vendor: Manago
Founded: 2011
Company Size: 101-250
HQ Location: Grzegórzecka 21, 31-532 Kraków
Financials: PRIVATE
Revenue Acceleration Platform for personalized customer experiences
Drift is a Revenue Acceleration Platform that helps deliver personalized customer experiences in real time. The software combines Conversational Marketing and Conversational Sales, helping the marketing and sales teams to work together and deliver better customer experiences across the complete customer lifecycle.
Vendor: Salesloft, Inc
Founded: 2011
Company Size: 251-500
HQ Location: 1180 West Peachtree Street NW Suite 600 Atlanta, GA 30309
Financials: SERIES D
Omnichannel Customer support software
Freshdesk is an online cloud-based customer service software providing helpdesk support with all smart automation to get things done faster. It helps to retain customers and enhance customer relationships.
Vendor: Freshworks Inc
Founded: 2010
Company Size: 1001-5000
HQ Location: 2950 S. Delaware Street, Suite 201, San Mateo CA 94403
Financials: SERIES H
Customer Service Software for Context-Aware ...
Zoho desk is an online tickets management software for customer support teams to service customers with increased productivity.
Vendor: Zoho Corporation Pvt. Ltd
Founded: 1996
Company Size: 1001-5000
HQ Location: 4141 Hacienda Drive, Pleasanton, California 94588, USA
Financials: PRIVATE
Customer Service Software Reimagined
Vendor: Kustomer, Inc.
Company Size: 101-250
HQ Location: 318 W 39th St. 5th floor, New York, NY 10018
Financials: SERIES D
Conversational Support and Customer Engagement Automation Suite
Hippo is Conversational Support and Customer Engagement Platform that helps to build relationships with the customers by using bots, live chat, and omnichannel campaigns (email, WhatsApp, SMS, push, and in-app notifications).
Vendor: Jungleworks Inc
Company Size: 501-1000
HQ Location: Ground Floor, Plot No 9, IT Park, Sector 22, Panchkula, Haryana 134109, India
Financials: PRIVATE
Marketing Automation platform to target new customers, build loyalty and close more business
OutboundEngine is a cloud-based email and social media marketing software through which clients can build and run campaigns for online marketing. It enables customers to craft a well-rounded marketing strategy using email and social media tools.
Vendor: Outbound Engine, Inc.
Company Size: 251-500
HQ Location: 98 San Jacinto Blvd., Suite 1300, Austin, Texas 78701, US
Financials: SERIES C