Vendor: InteliWISE S.A.
Company Size: 11-50
HQ Location: ul. Ursynowska 72, 02-605, Warsaw, PL
Financials: SERIES A
Vendor: Reve Systems.
Company Size: 11-50
HQ Location: WCEGA Tower, 21 Bukit Batok Crescent, Unit 15- 84, Singapore, Singapore 658065, SG
Financials: PRIVATE
Vendor: Provide Support, LLC
Company Size: 11-50
HQ Location: 65 Broadway, 3rd Floor, New York, New York 10006, US
Financials: PRIVATE
Rocket.Chat
Team collaboration software providing omnichannel communication through audio/video conferencing, real-time chat and other tools
Rocket.Chat is an Ultimate Communication Platform for organizations with high standards of data protection. It helps businesses work remotely through audio/video conferencing, screen sharing, live chat and more. It increases productivity and customer satisfaction rates.
Vendor: Rocket.Chat
Company Size: 1-10
HQ Location: 2711 Centerville Rd, 400, Wilmington, Delaware 19808, US
Financials: SERIES A
Vendor: Glance Networks, Inc
Company Size: 11-50
HQ Location: 200 Harvard Mill Square, Wakefield, MA 01880, US
Financials: PRIVATE
Liveperson LiveEngage is an AI-powered messaging platform used by businesses to sell products and answer questions in the messaging channels. It helps to increase sales and revenue and enhance customer relationships.
Vendor: LivePerson, Inc
Founded: 1995
Company Size: 501-1000
HQ Location: 475 10th Ave 5th Floor New York, NY 10018
Financials: IPO
Vendor: JivoSite Inc.
Company Size: 01-10
HQ Location: 1811 Silverside Rd, Wilmington, Delaware 19810, US
Financials: PRIVATE
Vendor: Smartsupp.com, s.r.o.
Company Size: 11-50
HQ Location: Lidicka 20, Brno, South Moravia 602 00, CZ
Financials: SEED
Vendor: ProProfs
Company Size: 11-50
HQ Location: Los Angeles , Calfornia
Financials: PRIVATE
Comm100 Live Chat is a free basic live support software that enables businesses or organizations to communicate with their website visitors in real-time. It helps to acquire customers and increase sales and revenue.
Vendor: Comm100 Network Corporation
Company Size: 51-100
Financials: PRIVATE
Clickdesk is a live chat and support software that allows to customize chat widget, interact with visitors in real-time, and answer customers to boost conversions. It helps to acquire customers and improve efficiency.
Vendor: ClickDesk Inc.
Company Size: 11-50
Financials: PRIVATE
Vendor: Dashly Inc.
Company Size: 11-50
HQ Location: San Francisco Ct, Stanford, California 94305, US
Financials: PRIVATE
Vendor: Gladly, Inc.
Company Size: 51-100
HQ Location: 423 Broadway, 503 Millbrae, CA 94030 United States
Financials: SERIES D
Sprinklr Service is a unified customer care platform for customer support and customer success teams to automate, resolve and measure customer support issues.
Vendor: Sprinklr Inc.
Founded: 2009
Company Size: 1001-5000
HQ Location: 29 West 35th Street, 7th Floor, New York, NY 10001 USA
Financials: PRIVATE
Cliengo a conversational intelligence platform is a chatbot that boosts business sales opportunities, chatting with the visitors proactively at any time. It helps to increase sales and revenue and improve efficiency.
Vendor: Cliengo
HQ Location: AR
Vendor: Jitbit LP
Company Size: 01-10
HQ Location: Summit House, 4-5 Mitchell Street, Edinbugh, EH6 7BD, GB
Financials: PRIVATE
Genesys Cloud CX - PureConnect
Genesys | all-in-one omnichannel contact center and communications solution
Genesys PureConnect is a Customer Experience platform providing omnichannel contact centre and communications solutions for cloud and on-premise markets. It unifies communications across the organization, with its all-in-one architecture enabling consolidation of call-center and business communication infrastructures.
Vendor: Genesys Cloud Services, Inc
Founded: 1990
Company Size: 5001-10000
HQ Location: 2001 Junipero Serra BlvdDaly City, CA 94014, USA
Financials: PRIVATE
Helpshift
Automate your customer service funnel and transform your support organization with AI-powered case management
Helpshift is a digital customer service support for customer success, marketing, sales teams and business owners to engage with leads / customers across devices and digital channels to grow business
Vendor: Helpshift, Inc
Founded: 2011
Company Size: 51-100
HQ Location: 343 Sansome Street, 5th Floor, San Francisco California
Financials: SERIES C
ThinkOwl is your one-stop solution for customer support needs. Built on cloud architecture (SaaS), ThinkOwl features AI-powered tools that streamline workflows—from ticket management to client engagement. ThinkOwl's arsenal of potent solutions—OwlDesk and OwlForce—are designed to automate routine tasks, boost agent productivity, and enhance service efficiency. It offers the perfect blend of service desk features, conversational or generative AI, and an omnichannel communication environment. Its workflow automation, AI technology, and software integration capabilities are a real treat for digital communication. Additionally, ThinkOwl excels in data analysis, generating advanced reports that offer real-time insights into KPIs across topics, teams, and channels.
Vendor: ThinkOwl Inc.
HQ Location: Orlando, Florida
Enghouse Interactive Contact Center
Enghouse Interactive: Contact Center Software | Customer ...
Vendor: Enghouse Interactive
Company Size: 501-1000
HQ Location: Phoenix, AZ
Financials: PRIVATE
Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support, based on the company's CRM software for sales professionals. It helps to enhance customer relationships and improve internal communication.
Vendor: Salesforce, Inc.
Founded: 1999
Company Size: 10001+
HQ Location: 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States
Financials: IPO
Salesforce Essentials
Build stronger customer relationships, with the CRM built for small business
Salesforce Essentials is the vendor's small business plan for its CRM (Sales Cloud) and customer support (Service Cloud) solutions. It is designed for a small sales team to sell smarter and faster with the help of the app's built-in intelligence. It helps to acquire customers and enhance customer relationships.
Vendor: Salesforce, Inc.
Founded: 1999
Company Size: 10001+
HQ Location: 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States
Financials: IPO
Vendor: Pipz Automation Platform Ltd.
Company Size: 11-50
HQ Location: Rua Emílio Blum, Florianópolis, Santa Catarina 88020-010, BR
Financials: PRIVATE
Lots of solutions out there claim to bring digital communications teams together, but Orlo is the only platform purpose-built with the needs of marketing and customer service professionals in mind from day one. By pulling together conversations that take place on Social, Chatbot, Live Chat, WhatsApp and SMS, the platform provides a unified view of both public and private digital interactions. With a suite of powerful reports and intelligent AI to boot, Orlo takes the guesswork out of managing reputation and improving customer experience, empowering over 300 organizations around the world to build trust with their customers through brilliant conversations.
Vendor: Orlo Technology Ltd
Company Size: 51-200
HQ Location: 7A, Centre City, Hill Street, Birmingham, B5 4UA UK
Financials: NA