Glance Guided CX Overview

Glance Guided CX™ transforms digital customer interactions by enabling in-person guidance within any app or website in seconds. Tailored for industries like financial services, this solution humanizes digital experiences, ensuring personalized customer engagement. An independent study reveals a remarkable 394% ROI from using Glance Guided CX™, highlighting its economic impact. The platform supports millions of interactions, enhancing customer satisfaction and loyalty. Notably, enterprises like Constant Contact leverage Glance to elevate their customer experience strategies.

Use Cases

Customers recommend Engagement Management, Collaboration, Helpdesk Management, as the business use cases that they have been most satisfied with while using Glance Guided CX.

Other use cases:

  • Customer Feedback Management
  • Contact List Management
  • Lifetime Value Management
  • Customise Loyalty Program
  • Workflow Management
  • Training & Onboarding
  • Sending & Publishing Communications
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Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Glance Guided CX.

Other priorities:

  • Increase Customer Life Time Value
  • Acquire Customers
  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve Digital And Social Presence
  • Improve Brand Engagement
  • Build Brand Awareness
  • Improve Internal Communications
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Glance Guided CX Use-Cases and Business Priorities: Customer Satisfaction Data

Glance Guided CX works with different mediums / channels such as Mobile. and Phone Calls.

Glance Guided CX's features include Personalization, Dashboard, Recording, etc. and Glance Guided CX support capabilities include 24/7 Support, Phone Support, Email Support, etc. also Glance Guided CX analytics capabilities include Custom Reports, and Analytics.

Peer review evidence (same sources as the product rating summary)

"...Glance is focused on creating effortless visual engagement workflows to make it easy for your agents, and easy for your customers. ..." Glance Visual Engagement Platform
"...With the addition of new Glance Mobile App Sharing to its cobrowse, screen share, and agent video product suite, Glance now provides omnichannel visual engagement to power Intuit TurboTax customer service and support offerings on every platform. ..." Glance *ALMOST* Provided Perfect Omnichannel Visual Engagement for Intuit
"...Glance is designed to overlay the technology you ve already invested in: Integrated with your existing contact center call routing technology...." Glance's Technology

Glance Guided CX, Lokalise, Miro, Troop Messenger, Sage Expense Management (formerly Fyle), etc., all belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Glance provides powerful CX solutions including Cobrowsing, Screen Share, Mobile App Share, and Video. Human-to-human guidance is delivered in a digital environment.

Glance Guided CX Customer wins, Customer success stories, Case studies

How can Glance Guided CX enhance your Engagement Management process?

What Are the key features of Glance Guided CX for Collaboration?

Why is Glance Guided CX the best choice for Helpdesk Management?

How does Glance Guided CX address your Customer Feedback Management Challenges?

How does Glance Guided CX address your Contact List Management Challenges?

11 buyers and buying teams have used Cuspera to assess how well Glance Guided CX solved their Collaboration and Productivity needs. Cuspera uses 843 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.

 

BCU Achieves Faster, Human-Centered Digital Support with Glance and Salesforce

Baxter Credit Union (BCU) has integrated Glance Cobrowse into Salesforce to enhance digital support, allowing service agents to provide real-time, visual assistance to members. This integration elimi...nates the need for agents to switch systems, improving efficiency and member satisfaction. BCU plans to expand Glance's use across additional platforms to ensure consistent support.

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Top 5 U.S. bank - Banking - Very Large

USA

Glance Cobrowse helped a top 5 U.S. bank move in-branch services online during the COVID-19 pandemic. Bankers used cobrowse and screen share to guide customers through digital applications, including... PPP loan filings. The bank added agent video so customers could see staff during transactions. This approach enabled real-time help for both retail and small business clients. The bank provided over seven billion dollars in loans using Glance’s visual engagement tools.

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SoFi - Financial Services - Large

San Francisco, USA

Glance helped SoFi support members more effectively during digital interactions. Before using Glance, agents could only give verbal guidance, which caused frustration when members needed visual help.... With Glance, SoFi delivers a secure and smooth digital experience. Members now get better support at important moments online. This improved the overall customer experience for SoFi.

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MINDBODY - Health, Wellness And Fitness - Large

San Luis Obispo, USA

MINDBODY used Glance to improve customer experience across its platform. Agents can now instantly see what customers see and guide them in real time. This reduced average handle time and lowered cust...omer churn. Glance also helps train customers with guided tours. MINDBODY built stronger customer relationships and helped wellness businesses work better.

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Truckstop.com - Internet - Medium

Boise, USA

Truckstop.com used Glance to help service agents see what customers see on their screens. This made it easier for agents to solve problems fast. Average handle time for service calls dropped by 50%. ...Customer satisfaction scores went up. Trainers also used Glance to guide new users through the marketplace. The Glance and Salesforce integration let managers track results and improve support.

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Intuit - Computer Software - Very Large

Mountain View, USA

Intuit used Glance Guided CX to improve TurboTax customer support. They deployed Glance Cobrowse, Screen Share, Mobile App Sharing, and Agent Video. This let tax experts see what users saw and help t...hem in real time. The solution worked across all TurboTax platforms and met strict privacy and security needs. Intuit saw an 18% rise in NPS after using Glance.

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Frequently Asked Questions(FAQ)

for Glance Guided CX

What is Glance Guided CX used for?

Glance Guided CX is a Collaboration and Productivity Software mainly used by its customers to Enhance Customer Relationships and Improve ROI by Engagement Management, Collaboration and Helpdesk Management .

What are the top features of Glance Guided CX?

Personalization, Dashboard and Recording are some of the top features of Glance Guided CX.

What are Glance Guided CX alternatives?

Lokalise, Miro, Troop Messenger and Sage Expense Management (Formerly Fyle) are popular alternatives for Glance Guided CX.

Where is Glance Guided CX located?

Glance Guided CX is headquartered at 200 Harvard Mill Square, Wakefield, MA 01880, US.
lightning

Peers used Glance Guided CX for engagement management and collaboration

Glance Guided CX Competitors

Glance Guided CX Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.49/5 ★

Read Reviews (3)
Custom Reports

4.63/5 ★

Read Reviews (187)
Analytics

4.20/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.49/5 ★

Read Reviews (3)
Custom Reports

4.63/5 ★

Read Reviews (187)
Analytics

4.20/5 ★

Read Reviews (8)

Software Failure Risk Guidance

?

for Glance Guided CX

Overall Risk Meter

Low Medium High

Top Failure Risks for Glance Guided CX

Glance Networks, Inc News

Partnership

Glance and Samsung Unveil Agentic Commerce Experience on Millions of U ...

Glance and Samsung have launched an AI-powered agentic commerce experience on Samsung smart TVs in the U.S. This integration allows interactive shopping through Glance's AI platform on Samsung's Tizen OS, transforming TVs into personalized shopping destinations. The partnership enhances consumer engagement by offering a seamless shopping journey directly on the TV screen.

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Product

Glance and Samsung Unveil Agentic Commerce Experience on Millions of U.S. Smart TVs

Glance has partnered with Samsung to launch an AI-powered shopping experience on Samsung smart TVs in the U.S. This integration, built on Glance's AI platform, allows users to create personalized shopping feeds directly on their TVs. The partnership enhances consumer engagement by transforming TVs into interactive shopping destinations.

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Executive

Glance Promotes Heather Nightingale to VP of Product to Drive AI-Era ...

Glance has promoted Heather Nightingale to Vice President of Product, emphasizing its focus on AI-driven customer experience tools. Nightingale, previously Senior Director of Product Marketing and Partnerships, will now lead product strategy, aligning market trends with enterprise needs. Her role includes guiding AI-related product development and enhancing enterprise security, crucial for industries like finance and healthcare. CEO Tom Martin highlights Nightingale's impact on product vision as AI reshapes digital customer interactions.

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Executive

Heather Nightingale Named Vice President of Product at Glance to ...

Heather Nightingale has been promoted to Vice President of Product at Glance, a leader in co-browsing and guided customer experience. Her role will focus on aligning market trends and customer needs with Glance's growth priorities, emphasizing AI integration and enhancing customer feedback programs. CEO Tom Martin highlights her pivotal role in shaping product strategy and evolving customer experiences.

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Glance Networks, Inc Profile

Company Name

Glance Networks, Inc

Company Website

https://www.glance.cx/

HQ Location

200 Harvard Mill Square, Wakefield, MA 01880, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE