Glance Guided CX Overview

Glance Guided CX™ transforms digital customer interactions by enabling in-person guidance within any app or website in seconds. Tailored for industries like financial services, this solution humanizes digital experiences, ensuring personalized customer engagement. An independent study reveals a remarkable 394% ROI from using Glance Guided CX™, highlighting its economic impact. The platform supports millions of interactions, enhancing customer satisfaction and loyalty. Notably, enterprises like Constant Contact leverage Glance to elevate their customer experience strategies.

Use Cases

Customers recommend Engagement Management, Collaboration, Helpdesk Management, as the business use cases that they have been most satisfied with while using Glance Guided CX.

Other use cases:

  • Customer Feedback Management
  • Contact List Management
  • Lifetime Value Management
  • Customise Loyalty Program
  • Workflow Management
  • Training & Onboarding
  • Sending & Publishing Communications
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Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Glance Guided CX.

Other priorities:

  • Increase Customer Life Time Value
  • Acquire Customers
  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve Digital And Social Presence
  • Improve Brand Engagement
  • Build Brand Awareness
  • Improve Internal Communications
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Glance Guided CX Use-Cases and Business Priorities: Customer Satisfaction Data

Glance Guided CX works with different mediums / channels such as Mobile. and Phone Calls.

Glance Guided CX's features include Personalization, Dashboard, Recording, etc. and Glance Guided CX support capabilities include 24/7 Support, Phone Support, Email Support, etc. also Glance Guided CX analytics capabilities include Custom Reports, and Analytics.

Glance Guided CX, Lokalise, Miro, Troop Messenger, Fyle, etc., all belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Glance provides powerful CX solutions including Cobrowsing, Screen Share, Mobile App Share, and Video. Human-to-human guidance is delivered in a digital environment.

Comprehensive Insights on Glance Guided CX Use Cases

How can Glance Guided CX optimize your Engagement Management Workflow?

What makes Glance Guided CX ideal for Collaboration?

Why is Glance Guided CX the best choice for Helpdesk Management?

What benefits does Glance Guided CX offer for Customer Feedback Management?

How can Glance Guided CX enhance your Contact List Management process?

19+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Glance Guided CX solved their Collaboration and Productivity needs. Cuspera uses 843 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.

Case Studies

Transportation/Trucking/Railroad

CASE STUDY Truckstop.com

Glance helped Truckstop.com improve customer support. Before Glance, agents spent too much time asking questions to understand customer issues. With Glance, agents can see the subscriber's browser sc...reen. This lets them quickly understand problems and guide users to solutions. Truckstop.com saw lower average handle time and better customer satisfaction in their service and training center.

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Health, Wellness and Fitness

CASE STUDY MINDBODY

Glance helped MINDBODY improve customer experience on their platform. MINDBODY used Glance to let support agents guide users across apps and support pages. This made it easier for agents to see where... customers needed help. As a result, average handle time went down and customer churn dropped. More customers were satisfied and adopted the product.

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Banking

CASE STUDY Large bank

Glance Agent Video helped a large bank move in-branch service online during the COVID-19 pandemic. The bank used visual engagement tools like cobrowse and screen share to support customers and small ...businesses. Bankers could join customers in online applications with one click. This made it easier for small businesses to file for Payroll Protection Program loans. The solution brought a human touch to digital banking and improved customer experience.

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Financial Services

CASE STUDY SoFi

Glance Guided CX helped SoFi deliver faster and friendlier customer support. SoFi serves over 8 million members with digital financial services. The company faced challenges with complex loan applica...tions and customer frustration. Using Glance, SoFi improved support speed by 12 times. Members now get help quickly and easily. This led to better customer experiences and smoother financial processes.

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Financial Services

CASE STUDY Intuit

Glance Guided CX helps Intuit improve customer consultations for TurboTax users. Intuit uses Glance Cobrowse, Screen Share, Mobile App Sharing, and Agent Video. These tools let tax experts see what c...ustomers see in the TurboTax app or browser. The solution works across desktop, browser, and mobile. It is easy for agents and keeps customer data private. This makes tax help faster and more personal for Intuit customers.

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Construction

CASE STUDY ConstructConnect

Glance helped ConstructConnect improve its sales process. Before, sales reps used a homegrown demo system that was hard to track and manage. With Glance, salespeople can launch demos from the CRM wit...h one click. The new system tracks demo results automatically. This makes the sales pipeline better and easier to manage.

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Frequently Asked Questions(FAQ)

for Glance Guided CX

What is Glance Guided CX used for?

Glance Guided CX is a Collaboration and Productivity Software mainly used by its customers to Enhance Customer Relationships and Improve ROI by Engagement Management, Collaboration and Helpdesk Management .

What are the top features of Glance Guided CX?

Personalization, Dashboard and Recording are some of the top features of Glance Guided CX.

What are Glance Guided CX alternatives?

Lokalise, Miro, Troop Messenger and Fyle are popular alternatives for Glance Guided CX.

Where is Glance Guided CX located?

Glance Guided CX is headquartered at 200 Harvard Mill Square, Wakefield, MA 01880, US.
lightning

Peers used Glance Guided CX for engagement management and collaboration

Glance Guided CX Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.49/5 ★

Read Reviews (3)
Custom Reports

4.63/5 ★

Read Reviews (187)
Analytics

4.20/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.49/5 ★

Read Reviews (3)
Custom Reports

4.63/5 ★

Read Reviews (187)
Analytics

4.20/5 ★

Read Reviews (8)

Software Failure Risk Guidance

?

for Glance Guided CX

Overall Risk Meter

Low Medium High

Top Failure Risks for Glance Guided CX

Glance Networks, Inc News

Partnership

Glance and CloudHesive partner to bring human-centered customer experience to the cloud

Glance has partnered with CloudHesive to enhance customer engagement through real-time, personal digital interactions. This collaboration allows CloudHesive's contact center solutions to integrate Glance's Guided CX, improving customer experiences by reducing friction in high-stakes interactions. The partnership leverages CloudHesive's AWS expertise and Glance's human-centered digital tools, available in the AWS Marketplace, to boost agent productivity and customer satisfaction.

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Product

Glance Cobrowse for Microsoft Dynamics 365 Contact Center now available in Microsoft AppSource - Morningstar

Glance Cobrowse for Microsoft Dynamics 365 Contact Center is now available in Microsoft AppSource. This integration enables contact center agents to visually engage with customers in real time, enhancing digital customer experience within the Dynamics 365 platform. The solution streamlines support workflows and improves customer satisfaction by allowing seamless cobrowsing directly from the Microsoft environment.

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Product

Glance launched Guided CXâ„¢ availability in AWS Marketplace - MarTech Cube

Glance launched Guided CX™ on AWS Marketplace.

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Glance announces Guided CXâ„¢ integration with Five9 to deliver smart, human customer ...

Discover how to create wow-worthy human CX at glance.cx. Media Contact. Nadine Long. Glance. nlong@glance.cx. Cision View original content to download ...

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Glance Networks, Inc Profile

Company Name

Glance Networks, Inc

Company Website

https://www.glance.cx/

HQ Location

200 Harvard Mill Square, Wakefield, MA 01880, US

Employees

11-50

Social

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Financials

PRIVATE