Real-World Case Studies and Customer Success Stories with Glance Guided CX

Glance helped Truckstop.com improve customer support. Before Glance, agents spent too much time asking questions to understand customer issues. With Glance, agents can see the subscriber's browser sc...reen. This lets them quickly understand problems and guide users to solutions. Truckstop.com saw lower average handle time and better customer satisfaction in their service and training center.
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Customer Service Excellence: REI used Glance CX Solutions for improved customer support and onboarding.

Glance helped ConstructConnect improve its sales process. Before, sales reps used a homegrown demo system that was hard to track and manage. With Glance, salespeople can launch demos from the CRM wit...h one click. The new system tracks demo results automatically. This makes the sales pipeline better and easier to manage.
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Glance Guided CX helped SoFi deliver faster and friendlier customer support. SoFi serves over 8 million members with digital financial services. The company faced challenges with complex loan applica...tions and customer frustration. Using Glance, SoFi improved support speed by 12 times. Members now get help quickly and easily. This led to better customer experiences and smoother financial processes.
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Glance Guided CX helps Intuit improve customer consultations for TurboTax users. Intuit uses Glance Cobrowse, Screen Share, Mobile App Sharing, and Agent Video. These tools let tax experts see what c...ustomers see in the TurboTax app or browser. The solution works across desktop, browser, and mobile. It is easy for agents and keeps customer data private. This makes tax help faster and more personal for Intuit customers.
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Glance helped MINDBODY improve customer experience on their platform. MINDBODY used Glance to let support agents guide users across apps and support pages. This made it easier for agents to see where... customers needed help. As a result, average handle time went down and customer churn dropped. More customers were satisfied and adopted the product.
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Glance Guided CX helps Axos Bank bankers see what customers see in the online banking app. Bankers guide customers through bill payments, fund transfers, and applications for products like mortgages ...and loans. Glance sessions start easily and require no downloads for customers. The experience works on any device and meets strict security standards. Sensitive data is masked and all information is encrypted.
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Glance Agent Video helped a large bank move in-branch service online during the COVID-19 pandemic. The bank used visual engagement tools like cobrowse and screen share to support customers and small ...businesses. Bankers could join customers in online applications with one click. This made it easier for small businesses to file for Payroll Protection Program loans. The solution brought a human touch to digital banking and improved customer experience.
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Glance Guided CX helps Constant Contact improve customer support. Agents use Glance to see the customer's screen and solve problems fast. This leads to higher first call resolution and better custome...r satisfaction scores. Since 2016, Constant Contact uses these positive support moments to cross-sell and up-sell more products. Glance makes service centers more effective and boosts customer loyalty.
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