ThinkOwl: Product updates, Customer stories, and Insights | 2026 Cuspera

ThinkOwl’s OwlDesk and OwlForce helped Odyssey Logistics and Technology Corporation automate support processes. Odyssey’s service team handled 1,500 daily customer emails and struggled with manual wo...rk and lack of control. With ThinkOwl, cases are routed by skill and priority, and agents see all needed info in one place. Smart AI workflows recognize business data in emails. Odyssey reduced processing time and improved response speed. Customers and agents are happier with faster, more accurate communication.
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ThinkOwl helped a healthcare clinic in India improve patient support. The clinic faced too many patient inquiries and slow manual processes. ThinkOwl's AI tools automated routine tasks and centralize...d patient data. Staff now respond faster and focus on complex needs. The clinic saw better productivity and higher patient satisfaction. Digital workflows replaced paper-heavy systems for smoother operations.
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ThinkOwl AI platform helped FIEGE Group improve customer service. Before, FIEGE had separate systems for phone, email, chat, and social media. This made work slow and hard for agents. With ThinkOwl, ...all channels are in one place. The AI sorts emails and suggests replies. FIEGE went live in 12 weeks. Agents now work faster and customers get better answers. The new system is easy to use and helps FIEGE grow.
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ThinkOwl's AI-powered omnichannel service desk helped AAP Lehrerwelt GmbH handle more customer inquiries and improve service. The 15-person team saw an 80% AI recognition rate and 40% one-touch proce...ssing. They processed 500 tickets per month using robotic process automation. The company reduced response times, standardized communication, and increased customer satisfaction. Implementation took just eight weeks, making service more efficient and scalable.
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ThinkOwl CONVERSATIONS helped SPS digitize KYC and legal agreement processes in the financial sector. SPS used digital self-services and QR codes to speed up customer responses while meeting strict s...ecurity and compliance needs. The solution enabled 100% digital dark processing and achieved a 70% digital response rate with 92% customer satisfaction. SPS found digital inquiries to be faster, more cost-effective, and with higher response rates than traditional methods.
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ThinkOwl helped Rheinische Post Mediengruppe automate customer service with AI bots. The company faced high volumes of customer inquiries and slow response times. ThinkOwl's voice and mail bots now h...andle 42% of inquiries and reduced processing time by over 40%. The solution saved 11 full-time employees. Employees now focus on complex tasks, and customer satisfaction improved. The integration finished on time and within budget.
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