ThinkOwl Overview
Here’s the scoop on ThinkOwl! We've gathered over 472 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
ThinkOwl, Supportbench, Salesforce Service Cloud, Eccentex AppBase, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if ThinkOwl is right for your needs? Our Cuspera AI engine can evaluate how ThinkOwl fits your specific business needs, industry, and context. Get your personalized assessment report today.
ThinkOwl supports business activities such as:
- Helpdesk Management
- Engagement Management
- Workflow Management
- Customer Case Management
- Knowledge Management
ThinkOwl can help you with many business goals, such as Enhance Customer Relationships, and Acquire Customers. It can help manage these activities if you use E-Mail Social Media Chat etc. for these needs. As a solution, ThinkOwl's capabilities include Ticketing, Personalization, and Dashboard.
ThinkOwl Information Technology and Services Vertical is its biggest customer base.
Reviews
"...The multi-channel inbox helps users manage customer interactions by collecting data from different channels such as email, live chat and Twitter and delivering messages to a unified inbox...." Peer review
Cuspera Reviews
45 buyers and buying teams have used Cuspera to assess how well ThinkOwl solved their Help Desk needs. Cuspera uses 472 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using ThinkOwl.
Use Cases
Peers recommend Helpdesk Management , Engagement Management , Workflow Management , as the business use cases that they have been most satisfied while using ThinkOwl.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with E-Mail |
4.92/5 ★ |
"...The multi-channel inbox helps users manage customer interactions by collecting data from different channels such as email, live chat and Twitter and delivering messages to a unified inbox...." Peer review |
| Engagement Management with Social Media, Chat, E-Mail, Twitter and Facebook |
4.92/5 ★ |
"...ThinkOwl is an artificial intelligence (AI)-based platform which collects and analyzes customer interactions across different channels such as email, live chat, instant message, Facebook and Twitter...." Peer review |
| engaging and following up |
4.39/5 ★ |
"...No more forwarding or follow-ups..." Artificial Intelligence |
| Workflow Management |
4.63/5 ★ |
"...New: Customers can even initiate workflows and submit cases to ThinkOwl themselves, on their smartphone. ..." Self Service |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with E-Mail |
4.92/5 ★ |
"...The multi-channel inbox helps users manage customer interactions by collecting data from different channels such as email, live chat and Twitter and delivering messages to a unified inbox...." Peer review |
|
| Engagement Management with Social Media, Chat, E-Mail, Twitter and Facebook |
4.92/5 ★ |
"...ThinkOwl is an artificial intelligence (AI)-based platform which collects and analyzes customer interactions across different channels such as email, live chat, instant message, Facebook and Twitter...." Peer review |
|
| engaging and following up |
4.92/5 ★ |
| Workflow Management |
4.63/5 ★ |
"...New: Customers can even initiate workflows and submit cases to ThinkOwl themselves, on their smartphone. ..." Self Service |
|
16+ more Business Use Cases
Our AI advisor, Wyz, harnessed 472 insights from peers and experts to help you assess how these ThinkOwl use cases fit your Help Desk needs.
Video
How Does ThinkOwl Handle Emails? Use Case Video For Logistics Companies
Popular Business Setting
for ThinkOwl
Top Industries
- Information Technology and Services
Popular in
- Mid Market
Peers used ThinkOwl to Enhance customer relationships and Acquire customers
ThinkOwl Alternatives
Peer and Expert Opinion on Features
for ThinkOwl
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (11) |
| Personalization | Read Reviews (8) |
| Dashboard | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (11) |
| Personalization | Read Reviews (8) |
| Dashboard | Read Reviews (6) |
IT and Other Capabilities
for ThinkOwl
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (12) |
| Data Import | Read Reviews (23) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (12) |
| Data Import | Read Reviews (23) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (20) |
| 24/7 Support | Read Reviews (83) |
| Email Support | Read Reviews (4) |
| Phone Support | Read Reviews (4) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (20) |
| 24/7 Support | Read Reviews (83) |
| Email Support | Read Reviews (4) |
| Phone Support | Read Reviews (4) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (68) |
| Analytics | Read Reviews (40) |
| Custom Reports | Read Reviews (35) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (68) |
| Analytics | Read Reviews (40) |
| Custom Reports | Read Reviews (35) |
Software Failure Risk Guidance
?for ThinkOwl
Overall Risk Meter
Top Failure Risks for ThinkOwl
Vendor Profile Details
Company Name
ThinkOwl
Company Website
https://www.thinkowl.com/HQ Location
Orlando, Florida
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