Eccentex AppBase Overview
Here’s the scoop on Eccentex AppBase! We've gathered over 413 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Eccentex AppBase, ThinkOwl, Salesforce Service Cloud, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Eccentex AppBase is right for your needs? Our Cuspera AI engine can evaluate how Eccentex AppBase fits your specific business needs, industry, and context. Get your personalized assessment report today.
Eccentex AppBase supports business activities such as:
- Engagement Management
- Knowledge Management
- Customer Case Management
- Helpdesk Management
- Workflow Management
Eccentex AppBase can help you with many business goals, such as Launch New Products, Improve Brand Engagement, Build Brand Awareness, Increase Sales & Revenue, Improve Digital And Social Presence, etc. It can help manage these activities if you use E-Mail for these needs. As a solution, Eccentex AppBase's capabilities include Ticketing, Personalization, Dashboard, etc.
Eccentex AppBase was founded in 2008.
Reviews
"...Automatically help customers answer questions, engage them with follow up information, and transfer the entire conversation history and context to the right human agent. ..." Omnichannel with Genesys
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Eccentex AppBase solved their CRM needs. Cuspera uses 413 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Business Priorities
Launch New Products and Improve Brand Engagement are the most popular business priorities peers achieved using Eccentex AppBase.
Use Cases
Peers recommend Engagement Management , Knowledge Management , Customer Case Management , as the business use cases that they have been most satisfied while using Eccentex AppBase.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.74/5 ★ |
"...Automatically help customers answer questions, engage them with follow up information, and transfer the entire conversation history and context to the right human agent. ..." Omnichannel with Genesys |
| engaging and following up |
4.69/5 ★ |
"...Automatically notify employees of changes to their cases by email or SMS, or assign follow-up tasks into their inboxes. ..." All Features |
| Knowledge Management |
4.56/5 ★ |
"...Knowledge Management...." AppBase for Customer Service |
| creating knowledge base |
3.57/5 ★ |
"...Create knowledge spaces for your employees about HR policies or job-specific knowledge that departments can own. ..." All Features |
| sharing knowledge |
3.20/5 ★ |
"...Share the knowledge...." Help Desk & Ticketing |
| Customer Case Management with E-Mail |
4.60/5 ★ |
"...Case Management for Appraisal Appeals...." Products |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.74/5 ★ |
"...Automatically help customers answer questions, engage them with follow up information, and transfer the entire conversation history and context to the right human agent. ..." Omnichannel with Genesys |
|
| engaging and following up |
4.74/5 ★ |
| Knowledge Management |
4.56/5 ★ |
"...Knowledge Management...." AppBase for Customer Service |
|
| creating knowledge base |
4.56/5 ★ |
| sharing knowledge |
4.56/5 ★ |
| Customer Case Management with E-Mail |
4.60/5 ★ |
"...Case Management for Appraisal Appeals...." Products |
|
18+ more Business Use Cases
Our AI advisor, Wyz, harnessed 413 insights from peers and experts to help you assess how these Eccentex AppBase use cases fit your CRM needs.
Peers used Eccentex AppBase to Launch new products and Improve brand engagement
Eccentex AppBase Alternatives
Peer and Expert Opinion on Features
for Eccentex AppBase
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (18) |
| Personalization | Read Reviews (8) |
| Dashboard | Read Reviews (7) |
| bot | Read Reviews (6) |
| Recording | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (18) |
| Personalization | Read Reviews (8) |
| Dashboard | Read Reviews (7) |
| bot | Read Reviews (6) |
| Recording | Read Reviews (5) |
IT and Other Capabilities
for Eccentex AppBase
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (24) |
| Data Export | Read Reviews (18) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (24) |
| Data Export | Read Reviews (18) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (64) |
| Chat Support | Read Reviews (7) |
| Email Support | Read Reviews (5) |
| Phone Support | Read Reviews (4) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (64) |
| Chat Support | Read Reviews (7) |
| Email Support | Read Reviews (5) |
| Phone Support | Read Reviews (4) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (17) |
| Analytics | Read Reviews (22) |
| Custom Reports | Read Reviews (37) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (17) |
| Analytics | Read Reviews (22) |
| Custom Reports | Read Reviews (37) |
Software Failure Risk Guidance
?for Eccentex AppBase
Overall Risk Meter
Top Failure Risks for Eccentex AppBase
Vendor Profile Details
HQ Location
6101 West Centinela Ave. Suite #110 Culver City, CA 90230 USA
Employees
51-100
Social
Financials
PRIVATE
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