Supportbench Overview
Supportbench offers a customer service software solution that leverages AI to enhance customer experiences across various business sizes. This platform is particularly well-suited for B2B companies, providing a unified toolset that integrates powerful ticketing and customer case management capabilities. Notably, it automates service level agreements (SLAs) and escalations, utilizing ticket and customer data to streamline operations. Supportbench also includes a dedicated CRM with health scoring to manage and retain customers effectively. The software's ability to connect on any platform and deliver self-service options promotes faster knowledge dissemination. Businesses benefit from complete oversight of customer interactions and team performance, driving informed decisions with data analytics. Recognized by industry leaders, Supportbench is designed to reduce operational costs while improving customer satisfaction and ROI.
Use Cases
Customers recommend Customer Case Management, Customer Feedback Management, Workflow Management, as the business use cases that they have been most satisfied with while using Supportbench.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Supportbench.
Supportbench Use-Cases and Business Priorities: Customer Satisfaction Data
Supportbench works with different mediums / channels such as Mobile. and Mobile App.
Supportbench's features include Feedback Surveys, Ticketing, Dashboard, etc. and Supportbench support capabilities include Phone Support, Email Support, Chat Support, etc. also Supportbench analytics capabilities include Custom Reports, and Analytics.
Reviews
"...It is very easy to use, scalable, installation is seamless, has a great mobile app, able to integrate with other software, it is a very extensive software that helps grow your business, allows us to analyze trends in our ever-changing landscape effortlessly, also makes it easy to handle customer cases and resolve them with a minimum amount of configuration and the reporting and dashboards are great too!..." Peer review by Verified Reviewer, 201-500 employees
Supportbench, Giva, Cayzu Help Desk, Service Creatio, Elevio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Supportbench empowers small-medium businesses with comprehensive tools for customer success. All necessary features are provided for effective customer management.
Popular Business Setting
for Supportbench
Top Industries
- Information Technology and Services
- Financial Services
- Wholesale
Popular in
- Mid Market
- Enterprise
- Small Business
Supportbench is popular in Information Technology And Services, Financial Services, and Wholesale and is widely used by Mid Market, Enterprise, and Small Business.
Supportbench Customer wins, Customer success stories, Case studies
How does Supportbench facilitate Customer Case Management?
How efficiently Does Supportbench manage your Customer Feedback Management?
How efficiently Does Supportbench manage your Workflow Management?
What solutions does Supportbench provide for Helpdesk Management?
How efficiently Does Supportbench manage your Knowledge Management?
11 buyers and buying teams have used Cuspera to assess how well Supportbench solved their Help Desk needs. Cuspera uses 696 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Frequently Asked Questions(FAQ)
for Supportbench
What is Supportbench used for?
What are the top features of Supportbench?
Who uses Supportbench?
What are Supportbench alternatives?
Where is Supportbench located?
Peers used Supportbench for customer case management and customer feedback management
Supportbench Competitors
Supportbench Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (69) |
| Analytics | Read Reviews (30) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (69) |
| Analytics | Read Reviews (30) |
Software Failure Risk Guidance
?for Supportbench
Overall Risk Meter
Top Failure Risks for Supportbench
Supportbench Services Inc. News
Supportbench Services Inc. Profile
Company Name
Supportbench Services Inc.
Company Website
https://supportbench.com/HQ Location
128 W Hastings St, Vancouver, British Columbia CA
Employees
01-10
Social
Financials
PRIVATE
