Supportbench Overview
This is a summary of the comprehensive capabilities and benefits of Supportbench based on over 696 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Supportbench, NABD, Helpspot, Giva, Cayzu Help Desk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Supportbench is right for your needs? Our Cuspera AI engine can evaluate how Supportbench fits your specific business needs, industry, and context. Get your personalized assessment report today.
Supportbench supports business activities such as:
- Customer Case Management
- Customer Feedback Management
- Workflow Management
- Helpdesk Management
- Knowledge Management
Supportbench can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, and Scale Best Practices. It can help manage these activities if you use Mobile and Mobile App for these needs. As a solution, Supportbench's capabilities include Feedback Surveys, Ticketing, Dashboard, etc.
Supportbench Information Technology and Services Vertical is its biggest customer base.
Reviews
"...Create a trigger when a customer updates the case or create a scheduled trigger that sends the case to the correct queueu or agent...." Built-in Scheduling Tools
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Supportbench solved their Help Desk needs. Cuspera uses 696 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Supportbench.
Use Cases
Peers recommend Customer Case Management , Customer Feedback Management , Workflow Management , as the business use cases that they have been most satisfied while using Supportbench.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Customer Case Management with Mobile and Mobile App |
4.97/5 ★ |
"...Create a trigger when a customer updates the case or create a scheduled trigger that sends the case to the correct queueu or agent...." Built-in Scheduling Tools |
| Customer Feedback Management |
4.92/5 ★ |
"...Net Promoter Scoring and customer surveys...." Customer Support and Experience Platform |
| measuring net promoter score |
4.72/5 ★ |
"...Realtime NPS score..." Affordable support software pricing |
| measuring customer satisfaction |
4.74/5 ★ |
"...Compelling CSAT and NPS surveys that produce results you can action on...." Customer support features in all of our plans |
| Workflow Management |
4.24/5 ★ |
"...Flexible workflows that allow you to achieve almost any case flow you can imagine...." Peer review by Vincent D., IT Service Manager, Restaurants |
| PEER EXPERIENCES | |
|---|---|
| Customer Case Management with Mobile and Mobile App |
4.97/5 ★ |
"...Create a trigger when a customer updates the case or create a scheduled trigger that sends the case to the correct queueu or agent...." Built-in Scheduling Tools |
|
| Customer Feedback Management |
4.92/5 ★ |
"...Net Promoter Scoring and customer surveys...." Customer Support and Experience Platform |
|
| measuring net promoter score |
4.92/5 ★ |
| measuring customer satisfaction |
4.92/5 ★ |
| Workflow Management |
4.24/5 ★ |
"...Flexible workflows that allow you to achieve almost any case flow you can imagine...." Peer review by Vincent D., IT Service Manager, Restaurants |
|
21+ more Business Use Cases
Our AI advisor, Wyz, harnessed 696 insights from peers and experts to help you assess how these Supportbench use cases fit your Help Desk needs.
Frequently Asked Questions(FAQ)
for Supportbench
What is Supportbench used for?
What are the top features of Supportbench?
Who uses Supportbench?
What are Supportbench alternatives?
Where is Supportbench located?
Popular Business Setting
for Supportbench
Top Industries
- Information Technology and Services
- Financial Services
- Wholesale
Popular in
- Mid Market
- Enterprise
- Small Business
Peers used Supportbench to Enhance customer relationships and Acquire customers
Supportbench Alternatives
Peer and Expert Opinion on Features
for Supportbench
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (33) |
| Ticketing | Read Reviews (21) |
| Dashboard | Read Reviews (17) |
| Templates | Read Reviews (14) |
| Personalization | Read Reviews (13) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (33) |
| Ticketing | Read Reviews (21) |
| Dashboard | Read Reviews (17) |
| Templates | Read Reviews (14) |
| Personalization | Read Reviews (13) |
IT and Other Capabilities
for Supportbench
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (48) |
| Data Export | Read Reviews (40) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (48) |
| Data Export | Read Reviews (40) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (23) |
| Email Support | Read Reviews (18) |
| Chat Support | Read Reviews (11) |
| 24/7 Support | Read Reviews (192) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (23) |
| Email Support | Read Reviews (18) |
| Chat Support | Read Reviews (11) |
| 24/7 Support | Read Reviews (192) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (69) |
| Analytics | Read Reviews (30) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (69) |
| Analytics | Read Reviews (30) |
Software Failure Risk Guidance
?for Supportbench
Overall Risk Meter
Top Failure Risks for Supportbench
Vendor Profile Details
Company Name
Supportbench Services
Company Website
https://supportbench.com/HQ Location
128 W Hastings St, Vancouver, British Columbia CA
Employees
01-10
Social
Financials
PRIVATE
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