Orlo Overview

Orlo is a specialized Community Engagement Platform crafted for the public sector, seamlessly integrating social media scheduling, content creation, and analytics into one solution. This platform empowers public sector organizations to deepen their connections with citizens through AI-driven social listening, which provides insights into public sentiment and emerging trends. Orlo’s intuitive interface supports social media management and builds trust by improving customer experience and increasing engagement. With the backing of over 400 public sector organizations, Orlo stands out by offering tailored solutions that address the unique needs of government entities. Its analytics capabilities provide actionable insights, enabling data-driven decision-making that enhances community interactions.

Use Cases

Customers recommend Engagement Management, Social Media Management, Campaign Management, as the business use cases that they have been most satisfied with while using Orlo.

Other use cases:

  • Content Management
  • Social Media Marketing
  • Collaboration
  • Advertisement
  • Tracking & Monitoring Communications
  • Conversion Management
  • Lead Tracking
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Business Priorities

Establish Thought Leadership and Launch New Products are the most popular business priorities that customers and associates have achieved using Orlo.

Other priorities:

  • Enhance Customer Relationships
  • Improve Digital And Social Presence
  • Build Brand Awareness
  • Scale Best Practices
  • Improve ROI
  • Acquire Customers
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Orlo Use-Cases and Business Priorities: Customer Satisfaction Data

Orlo works with different mediums / channels such as Social Media.

Orlo's features include Live Monitoring. and Orlo support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Orlo analytics capabilities include Analytics, and Custom Reports.

Reviews

"...I also use the platform to track the most optimum time to post my content, and when to resource my channels based on incoming traffic...." Peer review by Richard S, Social Media Strategy Manager

Orlo, Eclincher social media management, Dash Hudson, Sociamonials, Lately, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Orlo is a UK-based social media management tool offering post scheduling, content creation, analytics, and social listening. It centralizes these features for streamlined management.

Popular Business Setting

for Orlo

Top Industries

  • Marketing and Advertising
  • Government Administration
  • Utilities

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Orlo is popular in Marketing And Advertising, Government Administration, and Utilities and is widely used by Enterprise, Mid Market, and Large Enterprise.

Comprehensive Insights on Orlo Use Cases

What Are the key features of Orlo for Engagement Management?

Why is Orlo the best choice for Social Media Management?

How does Orlo address your Campaign Management Challenges?

How can Orlo optimize your Content Management Workflow?

What makes Orlo ideal for Social Media Marketing?

16+ more Business Use Cases

95 buyers and buying teams have used Cuspera to assess how well Orlo solved their Social Media Marketing needs. Cuspera uses 382 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

Case Studies

Financial Services

CASE STUDY Yorkshire Building Society

Orlo helped Yorkshire Building Society improve its social media management. The platform made it easy for teams to handle digital conversations and customer service. YBS saw a 931% increase in engage...d users year over year. Conversations grew by 515% and resolution time dropped by 95%. Orlo’s secure, auditable system gave YBS confidence in a regulated sector.

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Government Administration

CASE STUDY Manchester City Council

Orlo helped Manchester City Council boost its social media presence. The council wanted to grow its online community and engage more residents. Using Orlo, they tracked conversations, responded to qu...eries, and created content that matched what residents wanted. From January to August 2023, they gained 13,644 new followers and saw a 1.5% increase in engagement. Their social channels became a lively space for residents to connect and share.

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Retail

CASE STUDY Ocado

Orlo helped Ocado move from traditional customer service to a digital-first approach. Ocado used Orlo to combine social, live chat, and CRM into one tool. This made it easier for customers to get hel...p and reduced costs. Live chat cut response times by 50%. Ocado saw an 8% shift to digital channels and saved 5% on labor costs. Customers got faster answers and better service.

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CASE STUDY Avon and Somerset Police

Orlo helped Avon and Somerset Police manage social media for Glastonbury Festival 2023. The team used Orlo to share safety tips, updates, and urgent messages on X (Twitter) and Instagram. Orlo's post... validation feature gave officers confidence to post content. The campaign gained 697 new followers and 9,700 likes in one week. Officers posted 106 times, building trust and keeping festival goers informed and safe.

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Government Administration

CASE STUDY Leeds City Council

Orlo helped Leeds City Council improve customer service by using social media as a contact channel. The council faced rising inbound enquiries, especially during the cost of living crisis. Orlo's pla...tform let teams work together and respond quickly on social. Agents handled about 222 social enquiries per day between January and April 2023. The average first response time was 7 minutes. 88% of enquiries were resolved without moving to other channels. 97% of Messenger enquiries on council tax and benefits were handled on social or signposted to self-serve.

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Consumer Goods

CASE STUDY Pura

Orlo helped Pura, an eco-brand in baby care, manage all digital conversations from one platform. Pura used Orlo’s social media management tools to build trust, educate parents, and promote its eco-cr...edentials. The platform enabled Pura to respond to social messages within a 2-hour SLA and track influencer campaign impact. Pura saw 353% organic growth in Instagram followers, 90% organic growth in Twitter engagement rate, and 842% organic growth in positive social sentiment.

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Orlo's BIG Social 2023 - Highlights

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Peers used Orlo for engagement management and social media management

Orlo Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.08/5 ★

Read Reviews (30)
Custom Reports

3.92/5 ★

Read Reviews (54)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.08/5 ★

Read Reviews (30)
Custom Reports

3.92/5 ★

Read Reviews (54)

Software Failure Risk Guidance

?

for Orlo

Overall Risk Meter

Low Medium High

Top Failure Risks for Orlo

Orlo Technology Ltd Profile

Company Name

Orlo Technology Ltd

Company Website

//orlo.tech

HQ Location

7A, Centre City, Hill Street, Birmingham, B5 4UA UK

Employees

51-200

Social

Facebook Linkedin Twitter

Financials

NA