Latest Product Updates and Feature Enhancements in Live Chat
Salesforce Expands MuleSoft Agent Fabric with Automated Discovery - Salesforce
Salesforce has expanded its MuleSoft Agent Fabric with new automated discovery capabilities, enhancing AI agent management across platforms like Salesforce Agentforce, Amazon Bedrock, and Google Clou...d's Vertex AI. The update introduces Agent Scanners for automatic detection and cataloging of AI agents, providing a unified control plane for governance and visibility. This development supports scalable AI deployment, offering seamless integration and oversight of agents and tools within the enterprise.
New and upcoming innovations for Agentforce Commerce
Salesforce has introduced new innovations for Agentforce Commerce, enhancing B2C commerce with AI-driven features. These include agentic shopping for personalized experiences, ChatGPT catalog integra...tion, and Google's Universal Commerce Protocol integration. New capabilities in contextual search, connected commerce, intelligent order management, and point-of-sale systems are also highlighted. These updates aim to improve customer engagement, operational efficiency, and drive growth.
Zoho Office Integrator 2025: An overview of the features we added throughout the year
Zoho's Office Integrator 2025 introduced PDF editing capabilities, enhanced Zoho Writer, Sheet, and Show with new features like password protection and regex functions, and added role-based permissio...ns and flexible payment options. For 2026, Zoho plans to offer personalized forms, dynamic spreadsheets, and integration with Google Cloud and Microsoft Azure.
Agentforce MCP Beta Brings All the Power of Tool Calling, None of the Context Bloat
Salesforce has introduced Agentforce MCP Support in beta, enhancing AI agent capabilities by integrating Anthropic's Model Context Protocol. This feature allows enterprises to connect agents to third...-party tools with ease, manage access controls, and prevent data exposure. The integration aims to improve interoperability and security for AI agents, offering a streamlined setup and management process.
Salesforce rolls out new AI-powered Slackbot for enterprise customers - Investing.com India
Salesforce has launched an AI-powered Slackbot to help enterprise users perform tasks without leaving Slack. The tool, part of Salesforce's Agentforce 360 vision, integrates AI to understand user con...text and improve productivity. Available to Business+ and Enterprise+ customers, it aims to streamline workflows while maintaining security standards.
Zoho's comprehensive e-signature solution now approved by the Israel Tax Authority
Zoho Sign, Zoho's digital signature solution, has been officially approved by the Israel Tax Authority for remote signing. This approval, valid until August 31, 2026, ensures compliance with security... and regulatory standards, allowing tax professionals in Israel to use Zoho Sign for document signing. The solution integrates with Zoho's apps and external platforms, enhancing operational efficiency for financial service providers.
New in Zoho Sheet: Multi-select picklist, web forms, workflows and more
Zoho Sheet introduces new features to enhance data entry and collaboration. Updates include multi-select picklists, web forms for data collection, and workflows for streamlined collaboration. Users c...an now mark spreadsheets as final to prevent changes and receive email notifications for edits. The platform also increases its capacity, supporting up to 10 million cells per spreadsheet.
Announcing SAP Business One integrations in Zoho Flow
Zoho has announced the integration of SAP Business One with Zoho Flow, enabling businesses to automate workflows and connect SAP B1 with other applications. This integration allows users to streamlin...e operations, such as sales order automation and customer onboarding, while maintaining ERP-grade security through Zoho Flow's On-Prem Agent. The integration is available for Zoho Flow Professional plan users and those using Zoho Flow via Zoho One or Zoho Creator 6.
Introducing ZeptoMail's one-click migration for Postmark and SendGrid users
Zoho introduces a one-click migration feature for ZeptoMail, enabling seamless transitions for Postmark and SendGrid users. This feature allows users to migrate domains, email templates, suppression ...lists, and webhooks without manual intervention, ensuring a smooth transition of transactional email data. The process involves a few simple steps and provides a retry option for any migration failures.
Introducing Contractor Payroll for Indian businesses
Zoho has introduced Contractor Payroll for Indian businesses within its Zoho Payroll platform. This new feature allows companies to manage contractors alongside full-time employees, offering seamless... onboarding, compliance automation, and flexible payment options. It integrates with Zoho Books, Zoho People, and Zoho Expense, ensuring unified payroll processing. Available at no extra cost from the Standard Plan, it aims to simplify payroll management for diverse, modern teams.
Webhooks | Help Scout Developers
Help Scout has enhanced its webhook capabilities, allowing users to configure event listeners for various customer interactions. The update includes detailed event types and verification methods for ...secure integration. This feature supports multiple programming languages, including PHP, C#, Ruby, Node.js, and Java, facilitating seamless integration with external systems.
Salesforce Bolsters Customer Trust and Resilience with Net New ISO 22301Certification
Salesforce has achieved the ISO/IEC 22301:2019 certification, enhancing its business continuity management. This certification ensures operational resilience and minimal downtime for Salesforce's ser...vices, including Sales Cloud, Service Cloud, and others. It complements existing certifications like ISO 27001 and ISO 42001, reinforcing Salesforce's reputation as a trusted provider of AI, data, and CRM solutions.
Zoho Announces Zoho Spend and Zoho Billing Enterprise Edition, Offering Large Businesses Greater Control and Flexibility Over Billing Operations and Company Spend as They Scale - Morningstar
Zoho launched Zoho Spend and Zoho Billing Enterprise Edition, enhancing its Finance and Operations Platform for large businesses. Zoho Spend offers comprehensive spend management, including payroll a...nd AP automation, while Zoho Billing supports complex billing strategies and revenue recognition. Both solutions integrate AI for automation and insights, improving financial decision-making and operational efficiency.
New! Next Gen Marketing Cloud, Archive and New Licensing Now Generally Available for ISVs
Salesforce has launched the Next Gen Marketing Cloud, Archive, and a new licensing model for ISVs, now generally available. These offerings allow ISVs to embed Salesforce's AI-native capabilities dir...ectly into their applications, enhancing marketing automation, personalization, and data governance. The new licensing structure aims to reduce costs and increase adoption by shifting to a login-based model.
Zoho launches billing and unified spend platform for large enterprises
Zoho has launched Zoho Billing Enterprise Edition and Zoho Spend, expanding its finance product portfolio. The new platforms cater to large enterprises, offering advanced billing and unified spend ma...nagement solutions. Zoho Billing supports various pricing models and regional tax regulations, while Zoho Spend integrates payroll and automates procurement processes to enhance financial visibility and governance.
AutoRABIT Announces FedRAMP Milestones for Salesforce Security Solutions
AutoRABIT has achieved FedRAMP Moderate Authorization to Operate (ATO) for its CodeScan and Guard solutions, enhancing security for Salesforce environments in government agencies. These solutions add...ress Salesforce's unique security challenges by automating code analysis and monitoring configurations, aligning with federal compliance standards to protect sensitive data and streamline compliance processes.
Zoho Payroll is now available in Canada
Zoho Payroll has expanded its availability to Canada, offering businesses automated payroll processing with compliance to federal and provincial laws. The software supports multiple pay frequencies, ...employee management, and integrates with Zoho Books and Zoho Expense for seamless operations. Features include a self-service portal for employees and compliance with Canadian tax regulations.
Salesforce Enhances AI Reliability with New Observability Tools for Agents
Salesforce has introduced new observability tools to enhance AI agent reliability, focusing on analytics, optimization, and health monitoring. These tools provide small businesses with insights into ...AI performance, enabling better decision-making and operational efficiency. Early adopters like 1-800Accountant and Engine report improved service quality and scalability. The tools aim to address challenges in managing AI agents, offering a pathway for businesses to optimize AI deployment.
Zoho POS is now available for the Kingdom of Saudi Arabia
Zoho has launched its Zoho POS solution in Saudi Arabia, featuring VAT compliance and a fully localized Arabic interface. This cloud-based point-of-sale system helps retailers manage inventory, billi...ng, and customer interactions. It supports multiple languages, integrates with Zoho Books and other platforms, and offers features like loyalty management and dynamic pricing. The service is available for SAR 39 per month.
Cyntexa Announces Updates to ChargeOn on Salesforce AppExchange - Markets Financial Content
Cyntexa has updated its ChargeOn application on Salesforce AppExchange, enhancing payment processing and orchestration capabilities. ChargeOn integrates with over 14 global payment gateways, offering... streamlined revenue automation and eliminating vendor lock-in. The update includes advanced features for secure, efficient payment management within Salesforce, including PCI and DSS compliance.
ManageEngine boosts CloudSpend with multi - portal tools for cost control
ManageEngine has enhanced its CloudSpend platform with a new multi-portal architecture, targeting managed service providers and multi-tenant enterprises. This update introduces features for dedicated... client environments, AI-driven cost-saving recommendations, and automated billing, aimed at improving cloud cost management and compliance. The platform supports major cloud providers and offers a flexible pricing model.
Zoho delivers Zoho One, a newly unified platform greater than the sum ...
Zoho has launched a new version of Zoho One, integrating over 50 applications into a unified platform. This update enhances user experience with a single dashboard for approvals, a new Action Panel, ...and improved dashboards. The platform also introduces Vani for team collaboration and Zia Hubs for AI-driven insights. These changes aim to streamline workflows and improve productivity.
Salesforces Slack to stop direct service in China, The Information reports - TipRanks
Salesforce is restricting third-party companies from long-term indexing and storing Slack messages, impacting rival enterprise AI firms like Glean. This move tightens Salesforce's control over Slack ...data, potentially limiting AI competitors' access.
eGain (NASDAQ: EGAN) to Power OCCU with AI Knowledge Hub and Agent for 700 Users - Stock Titan
eGain introduced its AI Knowledge Hub at the Solve25 conference, aiming to automate knowledge management processes and reduce content-related costs. The platform uses AI to streamline discovery, cura...tion, publishing, and optimization, targeting contact centers and support teams to improve metrics like AHT and FCR. The solution addresses content chaos, estimated to cost $31 billion annually, by automating manual tasks and enhancing ROI.
Tungsten Automation Obtains FedRAMP In-Process Designation - Business Wire
Tungsten Automation has received the FedRAMP In-Process designation, indicating its commitment to meeting federal security standards for cloud services. This designation is a significant step towards... achieving full FedRAMP authorization, enhancing trust and expanding opportunities in the public sector.
Tungsten Automation Launches Power PDF 2025 . 3 : Bringing Cloud Editing, New Collaboration Options, Deeper AI Integration, And ARM Support To The Enterprise Desktop
Tungsten Automation has launched Power PDF 2025.3, enhancing its PDF solution with cloud editing, Microsoft 365 integration, and ARM support. This release introduces browser-based collaboration, impr...oved AI capabilities, and a new subscription model, Power PDF Business SaaS, to expand market reach. The update aims to boost enterprise document workflows and is available globally from November 11, 2025.
Arattai Set for Major Security Boost as Zoho's Sridhar Vembu Confirms ...
Zoho's messaging platform, Arattai, is set to enhance user privacy with a mandatory end-to-end encryption upgrade. Announced by Zoho's co-founder Sridhar Vembu, the update includes a redesigned archi...tecture and improved performance. Initially, the encryption will cover one-to-one conversations, with group chats to follow. The rollout, currently in final testing, aims to strengthen Arattai's position as a secure communication tool.
Freshworks Inc. Introduces Enhanced AI Capabilities in Freshservice for Streamlined IT Management and Improved Employee Experience - Quiver Quantitative
Freshworks Inc. has enhanced its AI-powered IT management platform, Freshservice, with new AI capabilities to improve issue resolution and employee experience. Key features include upgraded Freddy AI... Agents for self-service, proactive integrations for early issue detection, and AI-powered Intelligent Routing for efficient ticket management. Freshservice was recognized as a Strong Performer in The Forrester WaveTM report, highlighting its effectiveness in enterprise service management.
eGain Composer powers a modular AI knowledge development platform to build trusted AI CX applications - KMWorld
eGain's Composer is driving a modular AI knowledge development platform aimed at creating reliable AI customer experience applications. This platform enhances the development of AI-driven solutions f...or customer interactions.
Salesforce Defines New AI Tools for Small Business Archetype - StartupHub.ai
Salesforce has launched the "Agentblazer" archetype and Agentforce 360 platform to transform small businesses with AI. This initiative integrates AI across business functions, enhancing customer rela...tions and operations. The platform offers automation and data-driven insights, positioning Salesforce as a comprehensive AI partner for SMBs.
Salesforce Agentic AI Redefines Service Automation
Salesforce has announced a milestone for its Agentforce platform, an advanced AI system that has managed over two million customer interactions. Agentforce leverages Salesforce's unified platform, in...tegrating structured and unstructured data to deliver personalized, context-aware responses. This innovation enhances customer service by automating routine inquiries, allowing human agents to focus on complex problem-solving and strategic engagement. Future enhancements include natural voice capabilities and deeper personalization.
Salesforce Agentic AI Reshapes Enterprise Operations - StartupHub.ai
Salesforce is advancing its Agentic AI, embedding intelligent agents across enterprise operations through its Partnerblazer ecosystem. This initiative aims to transform business processes from reacti...ve to proactive, with applications in sectors like healthcare and compliance. Agentforce and AgentExchange platforms enable partners to integrate solutions, enhancing automation and decision-making. Salesforce's strategy highlights a shift towards AI-driven enterprise transformation.
LivePerson Launches Conversation Simulator to De-risk ... - Morningstar
LivePerson has launched the Conversation Simulator, a platform designed to mitigate risks associated with generative AI by allowing brands to test and train AI and human agents before customer intera...ctions. This vendor-agnostic tool helps ensure AI accuracy and compliance, addressing challenges like unpredictability and compliance in AI adoption. Brands such as Telstra are already benefiting from its capabilities.
Launch popups via JavaScript API and other updates
HelpCrunch has introduced new features, including the ability to launch popups via JavaScript API, enhanced launch conditions for Assignment Rules, and Inbox quality-of-life improvements. The JavaScr...ipt API allows programmatic control over popup displays, while Assignment Rules now check team availability to prevent unassigned chats. Inbox updates include hotkeys for marking chats and clickable phone numbers for user profiles.
Zoho Notebook Adds Notebook AI, Brings Zia to Note-Taking
Zoho has introduced Notebook AI and integrated its AI assistant, Zia, into Zoho Notebook, enhancing note-taking capabilities with AI-driven features.
GoSquared Marketing Automation, CRM, Analytics and Live Chat for WordPress WordPress plugin | WordPress.org
GoSquared offers a WordPress plugin integrating marketing automation, CRM, analytics, and live chat. This all-in-one platform helps WordPress sites convert visitors into leads, manage customer intera...ctions, and analyze real-time visitor behavior. The plugin requires a GoSquared account and supports integration with Gravity Forms for enhanced lead analytics.
Zoho Adds Advanced AI Capabilities to Low-Code Development Platform
Zoho has introduced advanced AI capabilities to its low-code development platform, Zoho Creator, enhancing app creation with 10 new features. These include the AI assistant CoCreator, which uses voic...e and text prompts for app building, and AI-driven component and code generation. The updates aim to speed up app development and democratize access without extra costs, leveraging Zoho's AI assistant, Zia.
Salesforce AI Sustainability: The Business Value Imperative - StartupHub.ai
Salesforce is leveraging AI to transform sustainability from a compliance task into a strategic business driver. At the Dreamforce conference, Salesforce highlighted its Agentforce Net Zero offering,... which integrates sustainability data with business operations. This approach enhances operational efficiency and competitive advantage by centralizing data, improving reporting accuracy, and enabling AI-driven insights for strategic decision-making.
Salesforce Agentic Commerce: AI Redefines Retail
Salesforce introduces Agentic Commerce, leveraging AI to enhance retail experiences. New tools and partnerships with OpenAI and Stripe integrate commerce into conversational AI, improving product dis...covery and personalization. Features like Shopper Agent and Agentic Boost streamline customer interactions and inventory management. The platform also integrates with Adyen for payment flexibility and supports Google Android and Zebra Technologies for hardware upgrades, marking a strategic shift towards AI-driven commerce.
Salesforce Story: Vibe Coding Demo - Salesforce
Salesforce has launched Agentforce Vibes, a low-code development tool that uses natural language prompts to build AI applications. This tool allows users to create apps from descriptions without codi...ng, leveraging company data for context. It aims to simplify app development by treating AI as a collaborative partner, enabling developers to focus on shaping solutions rather than writing code.
Intelligent agreement management with Zoho Sign's AI features
Zoho Sign has integrated with OpenAI's ChatGPT to enhance contract management. This AI-powered assistant helps users identify obligations, spot missing clauses, and detect potential risks in agreemen...ts. It also extracts metadata, provides document queries, and simplifies legal jargon, making contract handling more efficient and secure.
Slack and Salesforce unveil custom industry solutions for digital HQs - Cita Directa
Slack and Salesforce have launched custom industry solutions aimed at creating digital headquarters for businesses. These solutions, developed with Salesforce consulting partners, target sectors like... financial services, manufacturing, and retail. They offer industry-specific features to streamline operations and improve customer interactions, available through Salesforce's AppExchange platform.
Introducing learning paths in Zoho Learn
Zoho has introduced "learning paths" in Zoho Learn, enhancing its LMS with structured training programs. This feature allows users to create curated course sequences for goals like onboarding and com...pliance training. It supports unlimited courses per path, mandatory course settings, and automated reminders, fostering efficient and goal-driven learning.
Salesforce introduces Data 360 as part of its new platform
Salesforce has introduced Data 360, a unified data foundation integrating Data Cloud, Tableau, MuleSoft, and the upcoming Informatica acquisition. This platform enhances enterprise intelligence by pr...oviding real-time contextual insights, supporting smarter decision-making and orchestrated collaboration. Data 360 strengthens Salesforce's Agentforce 360 platform, enabling digital agents to act and learn in real time with improved data governance and transparency.
Strategic Partnerships and Integrations in Live Chat
LM, PG&E, Salesforce and Wells Fargo Launch EMBERPOINT to Tr - ASDNews
Salesforce, along with Lockheed Martin, PG&E, and Wells Fargo, has launched EMBERPOINT, a venture aimed at transforming wildfire prevention and response. Salesforce will provide the digital foundatio...n, integrating data streams into a real-time response engine using Agentforce and Slack. This partnership seeks to enhance wildfire safety through advanced technologies and coordinated efforts.
Emplifi Partners with Reddit to Fuel Actionable Industry Intelligence and Strategic Execution - Business Wire
Emplifi and Reddit have formed a partnership to enhance industry intelligence and strategic execution. This collaboration aims to leverage Reddit's vast data and Emplifi's AI-powered social media man...agement platform to provide actionable insights for businesses.
Salesforce Partners with Google to Launch Universal Commerce Protocol ...
Salesforce and Google have expanded their partnership to launch the Universal Commerce Protocol (UCP), enabling Agentforce Commerce merchants to integrate with Google's AI-driven shopping experiences.... This collaboration aims to enhance product discovery and checkout processes across Google's platforms, leveraging AI for seamless, conversational commerce.
Google's Mandiant releases free Salesforce access control checker - iTnews
Mandiant, a Google-owned security vendor, has released AuraInspector, an open-source tool to detect access control misconfigurations in Salesforce environments. The tool identifies potential security... gaps in the Salesforce Aura framework, helping prevent unauthorized data access. It automates the detection of misconfigurations, using Salesforce's GraphQL API to bypass data retrieval limits. AuraInspector is available on GitHub but is not an official Google product.
TGI Solar Power Group Inc. and Genesys Info X Announce Strategic ...
TGI Solar Power Group Inc. and Genesys Info X have formed a strategic partnership to launch FUSED88.com, an AI and ASI-driven management platform. Genesys Info X will handle technical development, wh...ile TGI Solar leads business operations. The platform offers comprehensive enterprise features and is currently in beta testing.
IDrive Launches Salesforce Backup: Offering Comprehensive, Automatic Cloud-to ... - Yahoo Finance
IDrive has launched a new product, IDrive Salesforce Backup, which provides comprehensive, automated cloud-to-cloud backup for Salesforce data and metadata. This solution offers enterprise-grade feat...ures, including automated daily backups, ransomware-ready disaster recovery, and granular restore capabilities. It ensures compliance with SOC 2 Type 2, SEC, SOX, and HIPAA standards, and is priced at $20/user/year with unlimited storage.
Fortimize Expands Salesforce Performance Suite With New Data Utilization Assessment
Fortimize has introduced a Data Utilization Assessment to its Salesforce Performance Suite. This new tool aids Salesforce customers in optimizing data movement, credit usage, and architecture readine...ss, crucial for managing usage-based pricing models. It enhances transparency and predictability, supporting AI and multi-cloud expansion without destabilizing operations.
Salesforce and AWS Launch Agentforce 360 to Simplify Enterprise AI Adoption
Salesforce and AWS have launched Agentforce 360, a platform designed to simplify AI adoption for enterprises. This collaboration combines Salesforce's CRM expertise with AWS's cloud capabilities, off...ering features like compliance tools and intuitive AI integration. The platform, available via AWS Marketplace, aims to streamline AI procurement and enhance business operations, particularly for small businesses in regulated industries.
Deloitte India and Zoho forge a strategic alliance to drive digital transformation
Deloitte India and Zoho have formed a strategic alliance to enhance digital transformation for mid-market and enterprise firms in India. This collaboration will leverage Zoho's cloud-based solutions ...and Deloitte's industry expertise to deliver tailored, high-impact solutions across sectors like healthcare, NBFCs, and eCommerce. The alliance aims to streamline operations, boost productivity, and drive growth through joint go-to-market strategies and industry-specific solutions.
MapmyIndia, Zoho Integrate Mapping Intelligence Into Zoho CRM - ciol.com
Zoho and MapmyIndia have integrated mapping intelligence into Zoho CRM. This collaboration enhances Zoho CRM's capabilities by incorporating advanced mapping features, allowing users to visualize and... analyze geographic data within the CRM platform.
Adecco says joint venture with Salesforce can help reduce AI bubble risks - Reuters
Adecco and Salesforce have formed a joint venture aimed at mitigating risks associated with the AI bubble. This collaboration leverages Salesforce's AI CRM capabilities to enhance Adecco's offerings ...and ensure sustainable AI integration.
Backbase and Unblu Partner to Integrate Human Support into Digital ...
Backbase and Unblu have formed a strategic partnership to integrate Unblu's Conversational Engagement Platform into the Backbase platform. This collaboration aims to enhance digital banking by seamle...ssly transitioning from self-service to human support, offering tools like live chat, video calls, and AI-driven chatbots. The joint solution is set to be available globally in early 2026, allowing financial institutions to choose specific Unblu features.
Backbase, Unblu team up for AI-enhanced human banking - IBS Intelligence
Backbase and Unblu have partnered to enhance human banking experiences using AI. This collaboration aims to integrate Unblu's digital interaction capabilities with Backbase's banking platform, improv...ing customer engagement and service delivery in the financial sector.
MapmyIndia and Zoho integrate location intelligence tools into Zoho CRM
Zoho and MapmyIndia have integrated MapmyIndia's location-based tools into Zoho CRM. This collaboration allows Zoho CRM users to access features like Address Capture and Nearby Lead Finder within the... CRM, enhancing sales operations with location intelligence. The integration aims to support Indian businesses by combining business and spatial intelligence, and is now available to Zoho CRM users across India.
MapmyIndia announces partnership with Zoho CRM - Capital Market
MapmyIndia has partnered with Zoho CRM to enhance its customer relationship management capabilities. This collaboration aims to integrate MapmyIndia's mapping solutions with Zoho's CRM platform, offe...ring improved location-based services for businesses.
Mercedes - Benz India and Zoho launches SKYLine, bespoke and decentralized Dealer Management System, redefining customer experience by offering a state - of - art seamless and integrated customer journey
Mercedes-Benz India and Zoho have launched SKYLine, a bespoke Dealer Management System built on Zoho CRM, designed to enhance customer experience through a decentralized architecture. This system int...egrates real-time analytics, automation, and AI-driven insights, offering a seamless customer journey across Mercedes-Benz's dealership network in India. The collaboration highlights Zoho's technological prowess and commitment to innovative solutions.
DataGroomr Announces Updates to its AI-Powered Data Quality App on Salesforce AppExchange
DataGroomr has updated its AI-powered data quality app on Salesforce AppExchange, introducing AI Recommendations and Live Dedupe features. These enhancements provide real-time deduplication and AI-dr...iven insights, enabling Salesforce users to automate and improve data quality management. The app's no-code interface and adaptive AI simplify data management, enhancing data accuracy and supporting downstream analytics and AI initiatives.
Import Emails or Tickets Into Help Scout - Help Scout Support
Help Scout has partnered with Import2 to simplify the migration of emails and tickets from various providers into Help Scout. This new import tool supports data transfer from platforms like Zendesk, ...Salesforce, and Microsoft 365, enhancing user transition by allowing the import of customer profiles and tags. The tool is available for all Standard, Plus, and Pro plans, with a cost structure for imports exceeding 500,000 records.
Zoho Corporation to Leverage NVIDIA NeMo to Build LLMs
Zoho Corporation is leveraging NVIDIA's AI platform, including NeMo, to develop and deploy large language models (LLMs) for its SaaS applications. This collaboration aims to enhance AI capabilities f...or Zoho's 700,000+ customers, focusing on business-specific use cases and privacy compliance. Zoho's investment in NVIDIA's technology has resulted in significant improvements in throughput and latency.
Merkle Partners with Airship to Create Mobile Loyalty Accelerator Solution for Salesforce ...
Merkle, Airship, and Salesforce have partnered to create a mobile loyalty accelerator solution for Salesforce Marketing Cloud. This collaboration leverages Salesforce's Loyalty Management for scalabl...e loyalty programs, Airship's mobile-first customer experience capabilities, and Merkle's strategy and data expertise to deliver personalized, real-time loyalty experiences. The partnership aims to enhance customer engagement and drive growth through integrated mobile experiences.
Salesforce (CRM) and OpenAI Expand Partnership with New Integrations - Yahoo Finance
Salesforce and OpenAI have expanded their partnership to integrate Salesforce's Agentforce 360 platform with OpenAI's frontier models, including GPT-5. This collaboration enables users to access Sale...sforce functionalities within ChatGPT, enhancing capabilities like querying sales data and creating visualizations. Additionally, a new commerce experience allows businesses to reach ChatGPT users while maintaining control over their data and customer relationships.
Slack and Salesforce Unveil Tailored Industry Solutions for Digital HQs
Salesforce and Slack have launched tailored industry solutions for digital HQs, focusing on sectors like financial services, manufacturing, and retail. These solutions, developed with Salesforce cons...ulting partners, aim to enhance productivity and streamline operations by integrating tools and workflows. The initiative leverages Salesforce's Customer 360 and Slack's platform to offer industry-specific features, available through Salesforce's AppExchange.
Salesforce announces expanded partnerships with OpenAI - TNGlobal - TechNode Global
Salesforce and OpenAI have expanded their strategic partnership to enhance employee and consumer experiences using Salesforces Agentforce 360 and OpenAI's frontier models, including GPT-5. This colla...boration allows integration of Salesforce's platform with ChatGPT, enabling users to query sales records and build visualizations. The partnership aims to transform enterprise workflows by embedding AI capabilities into platforms like Slack and ChatGPT, enhancing data-driven operations and customer interactions.
Salesforce, Google Expand Partnership with Agentforce 360, Gemini - Salesforce
Salesforce and Google have expanded their strategic partnership by integrating Salesforce's Agentforce 360 platform with Google's Workspace and Gemini models. This collaboration enhances AI capabilit...ies, enabling seamless integration of sales and service functions across Google Workspace and improving AI-driven business processes. The partnership aims to boost productivity and streamline operations for enterprises by leveraging advanced AI models and interoperability.
Salesforce & AWS deepen AI partnership to boost agentic adoption - SecurityBrief Australia
Salesforce and AWS have expanded their partnership to enhance AI adoption for enterprises, focusing on data unification, secure AI agents, and modernizing contact centers. The collaboration includes ...new integrations like Salesforce's Data 360 with AWS Clean Rooms, and the Agentforce platform on AWS Marketplace. This partnership aims to simplify AI procurement and deployment, driving agentic enterprise transformation.
Mergers, Acquisitions, and Business Moves in Live Chat
Movate acquires Solomo to boost AI, Salesforce capabilities - Outsource Accelerator
Movate acquired Solomo to enhance its AI and Salesforce capabilities, focusing on healthcare sector solutions. Solomo's expertise in Salesforce-driven solutions will integrate with Movate's AI suite ...to improve enterprise data management and customer experience platforms. This acquisition aims to meet growing demand for integrated, data-driven solutions in healthcare and other sectors.
Salesforce to Acquire Qualified to Boost AI Marketing Capabilities
Salesforce has agreed to acquire Qualified, an AI marketing solutions provider, to enhance its Agentforce products. This acquisition aims to improve Salesforce's AI capabilities in marketing by integ...rating Qualified's technology for lead engagement and conversion. The deal is set to close in Salesforce's fiscal year 2027, subject to regulatory approvals.
Freshworks (NASDAQ: FRSH) to acquire FireHydrant, unifying AI-native ServiceOps - Stock Titan
Freshworks has signed a definitive agreement to acquire FireHydrant, an AI-powered incident management platform. This acquisition aims to integrate FireHydrant's IT Operations Management with Freshse...rvice's IT Service Management, creating an AI-native ServiceOps solution. The unified platform is designed to enhance incident response and IT resilience. The acquisition is expected to close in Freshworks' first fiscal quarter of 2026.
M&A deals: Channelize.io, ECI Software Solutions, Inveniam, Wrapbook ...
Channelize.io has acquired LiveScale, a social commerce software provider, to enhance its position in livestream shopping. This acquisition expands Channelize.io's technology with LiveScale's interac...tive video commerce platform, offering brands immersive shopping experiences with livestream tools, analytics, and integrated checkout.
Clari and Salesloft Complete Merger and Appoint Steve Cox as CEO to ...
Clari and Salesloft have merged to form a new entity focused on building a Predictive Revenue System. This merger aims to unify data and AI workflows to enhance revenue predictability. Steve Cox has ...been appointed CEO to lead this initiative, which includes doubling R&D investment to drive AI innovation. The merger promises comprehensive revenue orchestration and AI-driven growth for global customers.
Salesforce (CRM) Completes Informatica Acquisition - GuruFocus
Salesforce has completed its acquisition of Informatica, enhancing its AI-driven data management capabilities. The $25 per share acquisition is expected to positively impact Salesforce's financial me...trics, including earnings per share and free cash flow, by the second year post-closure. This strategic move aims to bolster Salesforce's data capabilities, supporting AI operations across enterprises.
Salesforce Completes Acquisition of Informatica
Salesforce has completed its acquisition of Informatica, enhancing its platform with Informatica's data management capabilities. This acquisition aims to strengthen Salesforce's AI-driven services by... integrating Informatica's data catalog, integration, governance, and metadata management into Salesforce's ecosystem, providing a comprehensive data foundation for AI applications.
Salesforce (CRM) Signs Definitive Agreement for Acquisition of Spindle AI - Yahoo Finance
Salesforce has signed a definitive agreement to acquire Spindle AI, a platform specializing in agentic analytics. This acquisition aims to enhance Salesforce's capabilities in agent observability and... self-improvement, focusing on custom analytics and ROI forecasting. The deal is expected to close in Q4 2026, pending customary conditions.
Odigo Acquires Akio to Create a European Sovereign CCaaS and CXaaS Leader - Directors Club News -
Odigo has acquired Akio, aiming to establish a European leader in Contact Centre as a Service (CCaaS) and Customer Experience as a Service (CXaaS). This acquisition aligns with Odigo's mission to enh...ance brand-customer interactions.
Funding News and Financial Performance in Live Chat
eGain to Announce Fiscal 2026 Second Quarter Financial Results on February 3, 2026
eGain will announce its fiscal 2026 second quarter financial results on February 3, 2026, followed by an investor conference call hosted by CEO Ashu Roy and CFO Eric Smit.
Freshworks to Announce Fourth Quarter and Full Year 2025 Financial Results on February 10, 2026 - Yahoo Finance
Freshworks Inc. will announce its financial results for Q4 and full year 2025 on February 10, 2026. A live webcast will follow the announcement to discuss the results and business highlights.
Sprinklr (NYSE:CXM) Reports Strong Q3 CY2025 - Yahoo Finance
Sprinklr reported strong Q3 CY2025 results, with revenue of $219.1 million, a 9.2% year-on-year increase, exceeding analyst expectations by 4.5%. The company also raised its full-year EPS guidance, r...eflecting improved customer engagement. Despite a high customer acquisition cost, Sprinklr's revenue guidance for the next quarter is optimistic, suggesting continued growth momentum.
eGain Q1 FY2026: $23.5M Revenue, AI Hub ARR Up 23% | EGAN Stock News
eGain reported Q1 FY2026 financial results with revenue of $23.5M, an 8% YoY increase. The AI Knowledge Hub ARR grew 23% to $45.9M, contributing significantly to SaaS ARR. GAAP gross margin improved ...to 75%, and non-GAAP net income reached $4.7M. eGain provided Q2 and FY2026 revenue guidance, indicating potential margin volatility.
LivePerson Inc (LPSN) Q3 2025 Earnings Call Highlights: Surpassing ...
LivePerson exceeded its Q3 2025 financial guidance, reporting $60.2 million in revenue and $4.8 million in adjusted EBITDA. The company launched Conversation Simulator, enhancing AI and human agent t...raining. LivePerson also strengthened its partnership with Google, joining Google Cloud Marketplace and launching Copilot Translate. Despite challenges in revenue retention and service declines, the company improved customer confidence through debt refinancing and cost restructuring.
Freshworks reports 15% rise in revenue, losses down 81% for Q3
Freshworks reported a 15% increase in revenue to $215.1 million for Q3, with losses reduced by 81% to $7.5 million. The company also announced that its Freshservice for Business Teams is now availabl...e as a standalone product, which has doubled its ARR to over $35 million. Freshworks projects 12-13% revenue growth for Q4.
eGain to Announce Fiscal 2026 First Quarter Financial Results on November 12, 2025
eGain to Announce Fiscal 2026 First Quarter Financial Results on November 12, 2025
Leadership and Executive Team Updates in Live Chat
Theyre more productive than ever: Marc Benioff says hiring in software engineering is mostly flat at Salesforce because of AI but the company is expanding headcount in one key area - ITPro
Salesforce CEO Marc Benioff announced that while software engineering hiring remains flat due to AI-driven productivity gains, the company is expanding its workforce in sales and customer engagement ...to support its agentic AI service, Agentforce. This strategic shift highlights Salesforce's focus on enhancing customer relationships and boosting adoption of AI technologies.
Freshworks Appoints Kady Srinivasan as Chief Marketing Officer - GlobeNewswire
Freshworks has appointed Kady Srinivasan as Chief Marketing Officer. With over 15 years of experience in marketing transformations at SaaS companies, Srinivasan will lead Freshworks' global marketing... strategy. She aims to enhance the brand and drive growth by focusing on AI-assisted solutions. Srinivasan previously held leadership roles at You.com and Lightspeed Commerce.
Sprinklr, Inc Appoints Michele M. Meyers as Chief Accounting Officer and Principal ...
Sprinklr appointed Michele M. Meyers as Chief Accounting Officer and Principal Accounting Officer, effective January 5, 2026. Meyers, previously at Coursera, brings extensive experience in accounting... and finance. She will receive a base salary of $380,000, a signing bonus, and stock units. Her role includes overseeing Sprinklr's accounting functions.
Tripp Lane Joins LivePerson Board of Directors - Morningstar
Nathan "Tripp" Lane has been appointed to the LivePerson Board of Directors. Lane brings extensive experience in guiding technology companies on strategy and operational effectiveness. His appointmen...t aims to enhance shareholder value and support LivePerson's strategic goals.
Sprinklr Appoints New Chief Product Officer - TipRanks.com
Sprinklr has appointed Karthik Suri as Chief Product and Corporate Strategy Officer to enhance its product vision and strategic growth. Suri brings over 25 years of experience in technology and produ...ct leadership, aligning with Sprinklr's efforts to accelerate its product roadmap and define the unified customer experience market.
VC legend Ron Conway quits Salesforce Foundation after Benioff's National Guard comments
Ron Conway, a prominent venture capitalist, resigned from the Salesforce Foundation following controversial comments by Salesforce CEO Marc Benioff. Benioff's remarks supporting National Guard deploy...ment in San Francisco and his alignment with Trump led to Conway's departure. The Salesforce Foundation, focused on youth education and development, has been a significant philanthropic entity under Conway's decade-long board membership.
Awards, Recognitions, and Industry Achievements in Live Chat
Sprinklr Wins ADWEEK Tech Stack Award for Best Social Media Marketing Platform - Business Wire
Sprinklr received the ADWEEK Tech Stack Award for Best Social Media Marketing Platform, recognizing its excellence in social media marketing solutions.
Emplifi Earns 2026 Buyers Choice Award from TrustRadius - Business Wire
Emplifi received the 2026 Buyers Choice Award from TrustRadius, recognizing its excellence in social media management and marketing solutions.
Emplifis AI-Powered Listening & Unified Analytics Solution Recognized by SmartBrief Innovation Awards in AI - Business Wire
Emplifi's AI-Powered Listening & Unified Analytics Solution received recognition from the SmartBrief Innovation Awards in AI, highlighting its innovative capabilities in social media management and m...arketing analytics.
Katzion Wins Salesforce Award for Audi Singapore Innovation - EV Mechanica
Katzion, a GlobalLogic company, received the Salesforce 2025 Partner Innovation Award in the Automotive category for its work with Audi Singapore. The award recognizes Katzion's development of the On...line Direct Sale platform, powered by Salesforce technologies, which enhances automotive retail through seamless online-to-offline experiences. This platform integrates Agentforce Marketing, MuleSoft, and data-driven intelligence to offer personalized and immersive customer journeys.
Four years strong: Zoho Assist wins Customers Choice 2025 in the Remote Desktop Category
Zoho Assist has been awarded the Customers Choice 2025 in the Remote Desktop category on Gartner Peer Insights for the fourth consecutive year. This recognition is based on user feedback from IT prof...essionals and customer support teams. Zoho Assist is praised for its simplicity, security, and scalability, with recent enhancements including automation and advanced auditing features to support hybrid work environments.
Corporate News and Organizational Updates in Live Chat
Salesforce launches startup program in Malaysia and the Philippines - TNGlobal
Salesforce has expanded its Startup Program to Malaysia and the Philippines, providing local startups access to AI-powered products, mentorship, and go-to-market opportunities. This expansion aims to... foster growth in these regions' startup ecosystems, aligning with Salesforce's commitment to ASEAN and South Asia. The program, active since 2021, now supports over 435 startups, including more than 230 AI-first companies.
Zoho opens its first UAE datacentres to boost cloud adoption
Zoho has launched its first datacentres in the UAE, located in Dubai and Abu Dhabi, to enhance cloud adoption and support data sovereignty. These facilities will host over 100 cloud-based solutions, ...including Zoho's business applications and ManageEngine's IT management tools. This move aligns with the UAE's digital strategy and aims to facilitate cloud migration in regulated sectors by offering local data storage and processing.
Salesforce may rebrand as Agentforce, says CEO Benioff - Yahoo Finance
Salesforce is considering rebranding its corporate name to Agentforce, as confirmed by CEO Marc Benioff. This potential change reflects a strategic shift from cloud computing to artificial intelligen...ce, aligning with recent product rebranding efforts such as "Agentforce Sales" and "Agentforce Service." Focus groups indicated a preference for AI discussions over cloud technology, influencing this possible rebranding.