Enghouse Interactive Contact Center: Use-Cases, Insights and Reviews | 2026 Cuspera

Enghouse Interactive Communications Portal helped Cobalt Telephone Technologies (CTT) speed up development for its RingGo parking payment system. CTT needed to support many IVR platforms for differen...t sectors. The platform enabled rapid prototyping, reduced costs, and handled high call volumes 24/7. CTT now delivers new solutions faster and manages vast numbers of automated parking transactions across the UK.
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Enghouse Interactive helped Lockyer Valley Regional Council upgrade its contact centre. The council replaced outdated, unreliable, and costly technology with Enghouse Interactive’s Communications Cen...tre and Quality Management Suite. Staff now use dashboards to track personal and team KPIs. Supervisors coach agents more easily. The new system supports remote work, multi-channel engagement, and real-time reporting. Residents benefit from faster, more flexible service and new self-service options like web chat and callback.
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Hitachi Energy used Enghouse Interactive Cloud Contact Centre as a Service to deliver 24x7x365 global support in 14 languages. The solution unified voice and digital channels, integrating with Salesf...orce CRM and Microsoft Teams. Deployment took under three weeks, enabling seamless collaboration and efficient resource sharing across five global contact centers. Customer interactions rose by 500% in one year. Automated chat translation improved customer satisfaction and reduced costs.
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Ascensos used Enghouse Interactive Contact Center: Enterprise to build a modern contact centre. The platform gave agents an intuitive interface and supported digital channels like social media, video..., and live chat. Flexible reporting and CRM integration helped Ascensos adapt to each client's needs. The solution enabled quick changes, strong visibility of agent performance, and seamless support. Ascensos now delivers faster, more tailored customer service across many industries.
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Enghouse Interactive Communications Center and Microsoft Teams helped Fingal County Council enable remote work for all customer care agents in just one month. The council reduced average wait times t...o 19 seconds, even as call volumes increased to nearly 15,000 per month. Managers gained better visibility and control with detailed reporting and real-time queue monitoring. Agents now collaborate more easily and feel safer working from home. The solution improved first contact resolution rates to over 80% and transformed customer care during the pandemic.
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Enghouse Interactive Communications Center helped Nottingham City Council consolidate two platforms into a single, agile contact centre. The council implemented a 150-seat contact centre in just four... weeks, reducing support costs and downtime. The solution enabled channel shift, allowing citizens to move from face-to-face to digital and phone interactions. The platform supported rapid deployment of new services, including COVID-19 initiatives, and enabled hybrid working for staff. Nottingham City Council now benefits from increased efficiency, reliability, and flexibility in delivering public services.
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