Sprinklr Service Overview
This is a summary of the comprehensive capabilities and benefits of Sprinklr Service based on over 384 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Sprinklr Service, SmartSurvey, Zoho Survey, Verint Messaging, Tall Bob, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Sprinklr Service is right for your needs? Our Cuspera AI engine can evaluate how Sprinklr Service fits your specific business needs, industry, and context. Get your personalized assessment report today.
Sprinklr Service supports business activities such as:
- Engagement Management
- Social Media Management
- Customer Feedback Management
- Communication Management
- Advertisement
Sprinklr Service can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Build Brand Awareness, and Improve Digital And Social Presence. It can help manage these activities if you use Social Media and E-Mail for these needs. As a solution, Sprinklr Service's capabilities include Dashboard, Alerts: Popups & Notifications, and Personalization.
Sprinklr Service was founded in 2009. Computer Software Vertical is its biggest customer base.
Reviews
"We gather research on modern design in the industry to keep us inspired and sharp, By layering Benchmarking on top of Listening, we’ve developed a powerful brand health engine. It allows us to get to the heart of trends and shed light on insights th...at are otherwise hard to unpack. " - Sneha Jain
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Sprinklr Service solved their Help Desk needs. Cuspera uses 384 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Sprinklr Service.
Use Cases
Peers recommend Engagement Management , Social Media Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using Sprinklr Service.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Social Media |
4.73/5 ★ |
"...With Sprinklr Modern Care s AI-powered listening, you can engage with customers across 30+ digital channels and have real, human conversations at scale...." Customer Care Platform Powered by AI |
| engaging and following up |
4.38/5 ★ |
"...This allows us to make key decisions that are backed by data in real-time, which is so powerful to engage the right people...." Testimonial by Manolo Winkler, Head of Global Social Media, Acer |
| Social Media Management with Social Media |
4.85/5 ★ |
"...Analytics and reports allow you to dig into what's happening on a macro and micro level...." Peer review by Steve MacLaughlin, Director, Idea Lab, Blackbaud |
| social media analytics |
4.62/5 ★ |
"...Analytics and reports allow you to dig into what's happening on a macro and micro level...." Peer review by Steve MacLaughlin, Director, Idea Lab, Blackbaud |
| engaging on social media |
4.16/5 ★ |
"...A strong contender for social media engagement and monitoring...." Peer review by User |
| monitoring social media |
3.42/5 ★ |
"...This provides a great way to monitor Social Servicing interactions...." Peer review by User |
| scheduling post to social media |
3.42/5 ★ |
"...It's also used by the Marketing arm of Social Care to schedule posts...." Peer review by Employee in Customer Service |
| managing social media account |
3.42/5 ★ |
"...It gives us, as a social media team, live access to our social media accounts...." Peer review by User |
| Customer Feedback Management |
3.95/5 ★ |
"...Sprinklr Modern Care aims to help companies achieve the following: Quickly respond to customers and ensure customer satisfaction...." Peer review |
| measuring customer satisfaction |
3.54/5 ★ |
"...Sprinklr Modern Care aims to help companies achieve the following: Quickly respond to customers and ensure customer satisfaction...." Peer review |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Social Media |
4.73/5 ★ |
"...With Sprinklr Modern Care s AI-powered listening, you can engage with customers across 30+ digital channels and have real, human conversations at scale...." Customer Care Platform Powered by AI |
|
| engaging and following up |
4.73/5 ★ |
| Social Media Management with Social Media |
4.85/5 ★ |
"...Analytics and reports allow you to dig into what's happening on a macro and micro level...." Peer review by Steve MacLaughlin, Director, Idea Lab, Blackbaud |
|
| social media analytics |
4.85/5 ★ |
| engaging on social media |
4.85/5 ★ |
| monitoring social media |
4.85/5 ★ |
| scheduling post to social media |
4.85/5 ★ |
| managing social media account |
4.85/5 ★ |
| Customer Feedback Management |
3.95/5 ★ |
"...Sprinklr Modern Care aims to help companies achieve the following: Quickly respond to customers and ensure customer satisfaction...." Peer review |
|
| measuring customer satisfaction |
3.95/5 ★ |
19+ more Business Use Cases
Our AI advisor, Wyz, harnessed 384 insights from peers and experts to help you assess how these Sprinklr Service use cases fit your Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We gather research on modern design in the industry to keep us inspired and sharp, By layering Benchmarking on top of Listening, we’ve developed a powerful brand health engine. It allows us to get to the heart of trends and shed light on insights that are otherwise hard to unpack. Testimonial By Sneha Jain |
|
The thing I enjoy the most about the Sprinklr platform is that it’s coupled with that AI engine that runs through the entire product suite. It’s empowering. And when you combine Advertising with Listening and Care, you get that 360-degree platform for customer experience management.” Testimonial By Ravi Mitra |
|
When I was looking for something to help us take our advertising and analytics forward, I learned about what other companies were using. A lot of them said, ‘Sprinklr, Sprinklr, Sprinklr.’ They told me that they could integrate marketing channel data with Sprinklr data, customize their environment,... and customize their reports — all things we couldn’t do with past solutions. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Sneha Jain Global Social Data Intelligence Manager McDonald’s |
We gather research on modern design in the industry to keep us inspired and sharp, By layering Benchmarking on top of Listening, we’ve developed a powerful brand health engine. It allows us to get to the heart of trends and shed light on insights that are otherwise hard to unpack. Testimonial By Sneha Jain |
|
Ravi Mitra Social Media Manager TSB Bank |
The thing I enjoy the most about the Sprinklr platform is that it’s coupled with that AI engine that runs through the entire product suite. It’s empowering. And when you combine Advertising with Listening and Care, you get that 360-degree platform for customer experience management.” Testimonial By Ravi Mitra |
|
Lori Seaman Director of Social Media and Digital Marketing for the CoE AAA |
When I was looking for something to help us take our advertising and analytics forward, I learned about what other companies were using. A lot of them said, ‘Sprinklr, Sprinklr, Sprinklr.’ They told me that they could integrate marketing channel data with Sprinklr data, customize their environment,... and customize their reports — all things we couldn’t do with past solutions. |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study TSB BankRead More |
|
Case Study SolvayRead More |
|
Case Study Denver International AirportRead More |
Video
Modern Care | Customer Service Solution Platform
Popular Business Setting
for Sprinklr Service
Top Industries
- Computer Software
- Marketing and Advertising
- Consumer Services
Popular in
- Large Enterprise
- Enterprise
- Small Business
Peers used Sprinklr Service to Enhance customer relationships and Acquire customers
Sprinklr Service Alternatives
Peer and Expert Opinion on Features
for Sprinklr Service
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (13) |
| Alerts: popups & Notifications | Read Reviews (10) |
| Personalization | Read Reviews (7) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (13) |
| Alerts: popups & Notifications | Read Reviews (10) |
| Personalization | Read Reviews (7) |
IT and Other Capabilities
for Sprinklr Service
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (36) |
| Data Export | Read Reviews (19) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (36) |
| Data Export | Read Reviews (19) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (74) |
| Chat Support | Read Reviews (12) |
| Email Support | Read Reviews (6) |
| Phone Support | Read Reviews (6) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (74) |
| Chat Support | Read Reviews (12) |
| Email Support | Read Reviews (6) |
| Phone Support | Read Reviews (6) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Custom Reports | Read Reviews (52) |
| Analytics | Read Reviews (14) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Custom Reports | Read Reviews (52) |
| Analytics | Read Reviews (14) |
Software Failure Risk Guidance
?for Sprinklr Service
Overall Risk Meter
Top Failure Risks for Sprinklr Service
Vendor Profile Details
HQ Location
29 West 35th Street, 7th Floor, New York, NY 10001 USA
Employees
1001-5000
Social
Financials
PRIVATE
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