Sprinklr Service: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Sprinklr Service
Brand: Sprinklr Service
Rating: 4.34 (384 reviews)

4.34 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Leading digital-first, proactive customer service solution.

AI Powered

Sprinklr Service Overview

Sprinklr Service is an AI-powered CCaaS platform for customer engagement across 30+ channels. A 30-day free trial is available.

Use Cases

Customers recommend Engagement Management, Social Media Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Sprinklr Service.

Other use cases:

Communication Management
Advertisement
Contacts History
Social Media Marketing
Lead Engagement
Generation Of New Leads
Products & Pricelist Management

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Sprinklr Service.

Other priorities:

Build Brand Awareness
Improve Digital And Social Presence

See all business priorities See less business priorities

Sprinklr Service Use-Cases and Business Priorities: Customer Satisfaction Data

Sprinklr Service works with different mediums / channels such as Social Media. and E-Mail.

Sprinklr Service's features include Dashboard, Alerts: Popups & Notifications, and Personalization. and Sprinklr Service support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also Sprinklr Service analytics capabilities include Custom Reports, and Analytics.

Reviews

"Having a local social media presence is a point of difference for us. Our competitors don’t invest in local because it requires quite a bit of resources, time, and effort. We’re the largest provider in the industry so we believe the investment posit...ions us as a leader in the category." - Kristin Puckett

Sprinklr Service, Opinion Stage, Retently, Ambassify, SmartSurvey, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Sprinklr Service

Top Industries

Computer Software
Marketing and Advertising
Consumer Services

Popular in

Large Enterprise
Enterprise
Small Business

Sprinklr Service is popular in Computer Software, Marketing And Advertising, and Consumer Services and is widely used by Large Enterprise, Enterprise, and Small Business.

Comprehensive Insights on Sprinklr Service Use Cases

How can Sprinklr Service optimize your Engagement Management Workflow?

Sprinklr helps organizations engage with customers and prospects across various channels. It assists in managing customer interactions, consolidating similar inquiries, and tracking case history. Although it connects to CRM tools, it has limitations in lead generation due to its incomplete integration with marketing automation tools.

"...Engagement module for publishing and engaging with all the social channels audience...." Peer review by Sri Musunuru, AM, Deloitte

Read Reviews

What Are the key features of Sprinklr Service for Customer Feedback Management?

How can Sprinklr Service enhance your Communication Management process?

How can Sprinklr Service optimize your Advertisement Workflow?

19+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Sprinklr Service solved their Help Desk needs. Cuspera uses 384 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Kristin Puckett Senior Director of Social Media Strategy and Brand Brookdale Senior Living	Having a local social media presence is a point of difference for us. Our competitors don’t invest in local because it requires quite a bit of resources, time, and effort. We’re the largest provider in the industry so we believe the investment positions us as a leader in the category. Testimonial By Kristin Puckett
Ethan Sunguk Song Head of Platform Group YG Entertainment	From identifying emerging markets like Brazil to avoiding a potential crisis in the UK, Sprinklr has benefited our company in many ways, and the journey is only beginning. Without Sprinklr, it would have been a challenge for us to develop our global customer development strategies, and we hope to c...ontinue exploring the other features of Sprinklr’s Unified-CXM platform as we grow the business. Testimonial By Ethan Sunguk Song
Manolo Winkler Head of Global Social Media Acer	We now have full visibility of what each market is doing, connecting different aspects from social listening to customer service metrics and creative performance on one platform. This allows us to make key decisions that are backed by data in real-time, which is so powerful to engage the right peop...le. These integrated aspects of the platform are what makes Sprinklr so appealing for us. Testimonial By Manolo Winkler

CUSTOMERS	TESTIMONIALS
Kristin Puckett Senior Director of Social Media Strategy and Brand Brookdale Senior Living	Having a local social media presence is a point of difference for us. Our competitors don’t invest in local because it requires quite a bit of resources, time, and effort. We’re the largest provider in the industry so we believe the investment positions us as a leader in the category. Testimonial By Kristin Puckett
Ethan Sunguk Song Head of Platform Group YG Entertainment	From identifying emerging markets like Brazil to avoiding a potential crisis in the UK, Sprinklr has benefited our company in many ways, and the journey is only beginning. Without Sprinklr, it would have been a challenge for us to develop our global customer development strategies, and we hope to c...ontinue exploring the other features of Sprinklr’s Unified-CXM platform as we grow the business. Testimonial By Ethan Sunguk Song
Manolo Winkler Head of Global Social Media Acer	We now have full visibility of what each market is doing, connecting different aspects from social listening to customer service metrics and creative performance on one platform. This allows us to make key decisions that are backed by data in real-time, which is so powerful to engage the right peop...le. These integrated aspects of the platform are what makes Sprinklr so appealing for us. Testimonial By Manolo Winkler

Case Studies

Consumer Electronics

CASE STUDY Lenovo

Lenovo wanted to improve their social media strategy. They used Sprinklr Advocacy to help employees create and share content that mattered to them and their networks. The tool worked for all regions ...and company initiatives. Lenovo saw a 260% increase in social sharing. This helped them reach more people and build a stronger brand online.

Telecommunications

CASE STUDY Vodafone Germany

Vodafone Germany wanted to make its social advertising team faster and more efficient. They used Sprinklr's Social Advertising with AI tools like Auto Boost and Smart Bidding. The team automated many... tasks and saved a lot of time. They created over 1,200 ads and saved 34 workdays with Auto Boost. The solution helped them boost engagement and improve return on ad spend.

Consumer Electronics

CASE STUDY Acer

Acer had trouble managing many social media accounts and reports across 160 countries. They wanted to make their marketing and customer service work better together. Acer used Sprinklr to bring all t...heir marketing and service workflows into one place. This helped them keep their brand the same everywhere and make decisions faster. With Sprinklr, Acer published over 30,000 marketing posts in 6 months, increased customer care responses by 18%, and reused marketing assets 50% more often.

Transportation/Trucking/Railroad

CASE STUDY Uber

Uber wanted to improve customer service as it grew worldwide. The company used Sprinklr to manage brand content and respond to customer needs faster. Uber added more team members and used Sprinklr AI... to handle many customer messages. With Sprinklr Service, over 1,000 agents now help customers quickly. Uber saw a 33% reduction in first response time, an 8% improvement in case response SLA, and 89 seconds less in average case handling time.

Banking

CASE STUDY Standard Chartered Bank

Standard Chartered Bank wanted to make online banking easier and faster for its customers. The bank needed to monitor conversations across all channels and understand customer needs better. They used... Sprinklr’s unified platform to track interactions, listen on social channels, and analyze customer data. In four years, they handled one million customer engagements. Social care interactions grew by 10% year over year. 90% of first responses happened within 10 minutes.

Retail

CASE STUDY IKEA

IKEA wanted to better understand what people say about their brand online. They needed a way to watch social media and news all the time and share what they learned with their teams. IKEA used Sprink...lr’s platform to get real-time insights and alerts about their brand. The solution helped them spot trends and possible problems early. Now, IKEA can see how their brand is doing around the world and share clear reports with their teams.

Modern Care | Customer Service Solution Platform

Peers used Sprinklr Service for engagement management and social media management

Sprinklr Service Competitors

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Sprinklr Service Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.53/5 ★ Read Reviews (11)
Custom Reports	4.27/5 ★ Read Reviews (52)
Analytics	4.21/5 ★ Read Reviews (14)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.53/5 ★ Read Reviews (11)
Custom Reports	4.27/5 ★ Read Reviews (52)
Analytics	4.21/5 ★ Read Reviews (14)

Software Failure Risk Guidance

for Sprinklr Service

Overall Risk Meter

Low Medium High

Top Failure Risks for Sprinklr Service

Sprinklr Inc. News

Financial 28/05/2025

Sprinklr (CXM) to Release Quarterly Earnings on Wednesday - MarketBeat

Sprinklr (CXM) will announce its quarterly earnings results on Wednesday, providing insights into its financial performance for the recent period.

Financial 14/05/2025

Sprinklr Announces Date of First Quarter Financial Results - StreetInsider

Sprinklr will announce its first quarter financial results on a specified date. This update provides investors and stakeholders with the upcoming schedule for the company's financial disclosure.

Customer 13/05/2025

Aramex partners with Sprinklr to elevate customer experience

Aramex has expanded its partnership with Sprinklr to enhance digital customer experience across 65+ countries. Aramex will leverage Sprinklrs Unified-CXM platform, including Case Management, Sprinklr Voice, and Conversational AI, to deliver AI-driven, scalable customer interactions. The collaboration builds on Aramexs use of Sprinklr Service since 2022, integrating automation and WhatsApp for improved last-mile delivery and 24/7 customer support.

Partnership 12/05/2025

Aramex partners with Sprinklr to elevate customer experience across more than 65 countries

Aramex has partnered with Sprinklr to enhance its customer experience operations in over 65 countries. This collaboration leverages Sprinklrs unified customer experience management platform to streamline digital engagement and support Aramexs global logistics and delivery services.

Sprinklr Inc. Profile

Company Name

Sprinklr Inc.

Company Website

//sprinklr.com

Year Founded

2009

HQ Location

29 West 35th Street, 7th Floor, New York, NY 10001 USA

Employees

1001-5000

Social

Financials

PRIVATE

Sprinklr Service: Use-Cases, Insights and Reviews | 2025 Cuspera

Leading digital-first, proactive customer service solution.

Failure Risk for Sprinklr Service ?