Sprinklr Service Overview
Sprinklr Service is an AI-powered CCaaS platform for customer engagement across 30+ channels. A 30-day free trial is available.
Use Cases
Customers recommend Engagement Management, Social Media Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Sprinklr Service.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Sprinklr Service.
Sprinklr Service Use-Cases and Business Priorities: Customer Satisfaction Data
Sprinklr Service works with different mediums / channels such as Social Media. and E-Mail.
Sprinklr Service's features include Dashboard, Alerts: Popups & Notifications, and Personalization. and Sprinklr Service support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also Sprinklr Service analytics capabilities include Custom Reports, and Analytics.
Reviews
"When I was looking for something to help us take our advertising and analytics forward, I learned about what other companies were using. A lot of them said, ‘Sprinklr, Sprinklr, Sprinklr.’ They told me that they could integrate marketing channel dat...a with Sprinklr data, customize their environment, and customize their reports — all things we couldn’t do with past solutions." - Lori Seaman
Peer review evidence (same sources as the product rating summary)
"...Sprinklr has helped Acer grow its business by engaging more effectively with customers through its , integrating , and in a single solution...." Case Study Acer
"...McDonald s now has data from roughly 300 social accounts which can be exported into easy-to-use custom reports...." Case Study McDonald’s
"...time-to-resolution Create a frictionless service experience no matter which channel customers use Deliver customers to the right agents so you can reduce cost-per-interaction Turn customer feedback into actionable insights that can improve products ..." Sprinklr Service: The Leading AI-Powered CCaaS Platform
Sprinklr Service, Opinion Stage, Retently, Ambassify, SmartSurvey, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Sprinklr Service
Top Industries
- Computer Software
- Marketing and Advertising
- Consumer Services
Popular in
- Large Enterprise
- Enterprise
- Small Business
Sprinklr Service is popular in Computer Software, Marketing And Advertising, and Consumer Services and is widely used by Large Enterprise, Enterprise, and Small Business.
Sprinklr Service Customer wins, Customer success stories, Case studies
How does Sprinklr Service facilitate Engagement Management?
What benefits does Sprinklr Service offer for Customer Feedback Management?
How can Sprinklr Service optimize your Communication Management Workflow?
How can Sprinklr Service enhance your Advertisement process?
11 buyers and buying teams have used Cuspera to assess how well Sprinklr Service solved their Help Desk needs. Cuspera uses 384 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
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When I was looking for something to help us take our advertising and analytics forward, I learned about what other companies were using. A lot of them said, ‘Sprinklr, Sprinklr, Sprinklr.’ They told me that they could integrate marketing channel data with Sprinklr data, customize their environment,... and customize their reports — all things we couldn’t do with past solutions. |
|
We use Sprinklr to position our CEO on a daily basis by listening to what people are saying about her. It also helps ensure we understand our audience when we’re building and promoting her presence. Testimonial By Vincent Colegrave |
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We gather research on modern design in the industry to keep us inspired and sharp, By layering Benchmarking on top of Listening, we’ve developed a powerful brand health engine. It allows us to get to the heart of trends and shed light on insights that are otherwise hard to unpack. Testimonial By Sneha Jain |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Lori Seaman Director of Social Media and Digital Marketing for the CoE AAA |
When I was looking for something to help us take our advertising and analytics forward, I learned about what other companies were using. A lot of them said, ‘Sprinklr, Sprinklr, Sprinklr.’ They told me that they could integrate marketing channel data with Sprinklr data, customize their environment,... and customize their reports — all things we couldn’t do with past solutions. |
|
Vincent Colegrave Head of Digital & Social Solvay |
We use Sprinklr to position our CEO on a daily basis by listening to what people are saying about her. It also helps ensure we understand our audience when we’re building and promoting her presence. Testimonial By Vincent Colegrave |
|
Sneha Jain Global Social Data Intelligence Manager McDonald’s |
We gather research on modern design in the industry to keep us inspired and sharp, By layering Benchmarking on top of Listening, we’ve developed a powerful brand health engine. It allows us to get to the heart of trends and shed light on insights that are otherwise hard to unpack. Testimonial By Sneha Jain |
leading global consumer electronics company - Consumer Electronics - Very Large
Sprinklr Achieves Record-Breaking Q1 Growth with 7% Revenue Surge
Modern Care | Customer Service Solution Platform
Peers used Sprinklr Service for engagement management and social media management
Sprinklr Service Competitors
Sprinklr Service Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Custom Reports | Read Reviews (52) |
| Analytics | Read Reviews (14) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Custom Reports | Read Reviews (52) |
| Analytics | Read Reviews (14) |
Software Failure Risk Guidance
?for Sprinklr Service
Overall Risk Meter
Top Failure Risks for Sprinklr Service
Sprinklr Inc. News
Sprinklr Named a Leader in 2026 Gartner® Magic QuadrantTM for Social ...
Sprinklr has been named a Leader in the 2026 Gartner Magic Quadrant for Social Media Management and Listening, recognized for its completeness of vision and ability to execute. The platform integrates social media management and listening, enabling enterprises to manage content, engage customers, and derive insights from social interactions using AI.
Sprinklr (CXM) Launches LLM Insights to Optimize Brand Presence in AI ...
Sprinklr launched LLM Insights, a new AI-native capability within its Unified-CXM platform, to enhance brand presence in AI-generated search results. The tool offers real-time data on brand AI mention rates and competitive positioning, using real customer conversation data to improve visibility and influence AI-driven recommendations.
Sprinklr Appoints Thomas Addis as New Chief Revenue Officer
Sprinklr has appointed Thomas Addis as its new Chief Revenue Officer. Addis, who has held leadership roles at Bazaarvoice, Kinetica, Box, and Salesforce, will focus on refining Sprinklr's go-to-market strategy and enhancing customer engagement with its Unified-CXM platform. This move aims to support Sprinklr's growth and strengthen its global sales efforts.
Sprinklr Announces Thomas Addis as Chief Revenue Officer
Sprinklr has appointed Thomas Addis as Chief Revenue Officer. Addis brings extensive experience in revenue leadership from roles at Bazaarvoice, Kinetica, Box, and Salesforce. His appointment aims to enhance Sprinklr's go-to-market strategy and customer engagement.
Sprinklr Inc. Profile
HQ Location
29 West 35th Street, 7th Floor, New York, NY 10001 USA
Employees
1001-5000
Social
Financials
PRIVATE
Why is Sprinklr Service the best choice for Social Media Management?