Sprinklr Service Overview
Sprinklr Service is an AI-powered CCaaS platform for customer engagement across 30+ channels. A 30-day free trial is available.
Use Cases
Customers recommend Engagement Management, Social Media Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Sprinklr Service.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Sprinklr Service.
Sprinklr Service Use-Cases and Business Priorities: Customer Satisfaction Data
Sprinklr Service works with different mediums / channels such as Social Media. and E-Mail.
Sprinklr Service's features include Dashboard, Alerts: Popups & Notifications, and Personalization. and Sprinklr Service support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also Sprinklr Service analytics capabilities include Custom Reports, and Analytics.
Reviews
"From identifying emerging markets like Brazil to avoiding a potential crisis in the UK, Sprinklr has benefited our company in many ways, and the journey is only beginning. Without Sprinklr, it would have been a challenge for us to develop our global... customer development strategies, and we hope to continue exploring the other features of Sprinklr’s Unified-CXM platform as we grow the business." - Ethan Sunguk Song
Peer review evidence (same sources as the product rating summary)
"...Out of all the social media platforms I have used to engage with consumers (4 total) this has been the most user friendly, and best for consumer interactions...." Peer review from Food & Beverages
"...Analytics and reports allow you to dig into what's happening on a macro and micro level...." Peer review by Steve MacLaughlin, Director, Idea Lab, Blackbaud
"...time-to-resolution Create a frictionless service experience no matter which channel customers use Deliver customers to the right agents so you can reduce cost-per-interaction Turn customer feedback into actionable insights that can improve products How WalkMe ensures digital ROI with customized data integrations for LinkedIn and Salesforce. ..." Case Study Solvay
Sprinklr Service, Opinion Stage, Retently, Ambassify, SmartSurvey, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Sprinklr Service
Top Industries
- Computer Software
- Marketing and Advertising
- Consumer Services
Popular in
- Large Enterprise
- Enterprise
- Small Business
Sprinklr Service is popular in Computer Software, Marketing And Advertising, and Consumer Services and is widely used by Large Enterprise, Enterprise, and Small Business.
Sprinklr Service Customer wins, Customer success stories, Case studies
How does Sprinklr Service facilitate Engagement Management?
How can Sprinklr Service optimize your Customer Feedback Management Workflow?
How does Sprinklr Service address your Communication Management Challenges?
What makes Sprinklr Service ideal for Advertisement?
11 buyers and buying teams have used Cuspera to assess how well Sprinklr Service solved their Help Desk needs. Cuspera uses 384 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
From identifying emerging markets like Brazil to avoiding a potential crisis in the UK, Sprinklr has benefited our company in many ways, and the journey is only beginning. Without Sprinklr, it would have been a challenge for us to develop our global customer development strategies, and we hope to c...ontinue exploring the other features of Sprinklr’s Unified-CXM platform as we grow the business. |
|
Everything comes together with the Salesforce integration. The rule engine, tagging, and macros become so much more powerful when you integrate offline events from a CRM. It is a completely different world between what you can do with it versus without it. Testimonial By Asher Yiftachel |
|
The thing I enjoy the most about the Sprinklr platform is that it’s coupled with that AI engine that runs through the entire product suite. It’s empowering. And when you combine Advertising with Listening and Care, you get that 360-degree platform for customer experience management.” Testimonial By Ravi Mitra |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Ethan Sunguk Song Head of Platform Group YG Entertainment |
From identifying emerging markets like Brazil to avoiding a potential crisis in the UK, Sprinklr has benefited our company in many ways, and the journey is only beginning. Without Sprinklr, it would have been a challenge for us to develop our global customer development strategies, and we hope to c...ontinue exploring the other features of Sprinklr’s Unified-CXM platform as we grow the business. |
|
Asher Yiftachel Head of Paid Acquisition, Software Technology WalkMe |
Everything comes together with the Salesforce integration. The rule engine, tagging, and macros become so much more powerful when you integrate offline events from a CRM. It is a completely different world between what you can do with it versus without it. Testimonial By Asher Yiftachel |
|
Ravi Mitra Social Media Manager TSB Bank |
The thing I enjoy the most about the Sprinklr platform is that it’s coupled with that AI engine that runs through the entire product suite. It’s empowering. And when you combine Advertising with Listening and Care, you get that 360-degree platform for customer experience management.” Testimonial By Ravi Mitra |
3M - Manufacturing
Lenovo - Consumer Electronics
Modern Care | Customer Service Solution Platform
Peers used Sprinklr Service for engagement management and social media management
Sprinklr Service Competitors
Sprinklr Service Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Custom Reports | Read Reviews (52) |
| Analytics | Read Reviews (14) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Custom Reports | Read Reviews (52) |
| Analytics | Read Reviews (14) |
Software Failure Risk Guidance
?for Sprinklr Service
Overall Risk Meter
Top Failure Risks for Sprinklr Service
Sprinklr Inc. News
Sprinklr Social Index benchmarks brand social impact
Sprinklr has launched the Social Index, a new benchmark tool that evaluates brand performance on social media. The index measures over 1 million interactions across 1,160 brands, highlighting the gap between brand activity and audience engagement. It uses a normalized score to assess how brands connect with audiences in real-time, emphasizing the importance of relevance over volume in social media strategy.
Sprinklr Unveils Social Index Revealing Brand Engagement Gap
Sprinklr released its Social Index report, analyzing over 1.16 million interactions across 1,160 brands. The report highlights a gap in brand engagement, with 78% of retail brands failing to generate meaningful interactions. It introduces a 0-10 scoring system to assess social performance maturity. The findings suggest a shift from volume to relevance in social media strategy, impacting Fortune 100 companies' engagement approaches.
Sprinklr Launches the Social Index, a New Benchmark for How Brands Win ...
Sprinklr has introduced the Social Index, a new benchmark evaluating brand performance on social media. The index highlights a gap between brand activity and audience engagement, emphasizing the importance of relevance over visibility. It uses a 0-10 score to measure how brands connect with audiences in real-time, urging a shift from volume to meaningful engagement.
Sprinklr to Release First Quarter Financial Results on May 13, 2026 at 12:00:00 GMT
Sprinklr will announce its first quarter financial results on May 13, 2026, at 12:00 GMT. The release will provide insights into the company's performance for the initial months of the year and will be accessible via their investor relations website.
Sprinklr Inc. Profile
HQ Location
29 West 35th Street, 7th Floor, New York, NY 10001 USA
Employees
1001-5000
Social
Financials
PRIVATE
How can Sprinklr Service enhance your Social Media Management process?