Sprinklr Service Overview
Sprinklr Service is an AI-powered CCaaS platform for customer engagement across 30+ channels. A 30-day free trial is available.
Use Cases
Customers recommend Engagement Management, Social Media Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Sprinklr Service.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Sprinklr Service.
Sprinklr Service Use-Cases and Business Priorities: Customer Satisfaction Data
Sprinklr Service works with different mediums / channels such as Social Media. and E-Mail.
Sprinklr Service's features include Dashboard, Alerts: Popups & Notifications, and Personalization. and Sprinklr Service support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also Sprinklr Service analytics capabilities include Custom Reports, and Analytics.
Reviews
"Everything comes together with the Salesforce integration. The rule engine, tagging, and macros become so much more powerful when you integrate offline events from a CRM. It is a completely different world between what you can do with it versus with...out it." - Asher Yiftachel
Peer review evidence (same sources as the product rating summary)
"...TSB has also made huge gains in social media reach and engagement with Employee Advocacy...." Case Study TSB Bank
"...Its functions of labeling publications, reports and social listening are incredibly powerful...." Peer review by Nelly J., Customer Support Professional
"...time-to-resolution Create a frictionless service experience no matter which channel customers use Deliver customers to the right agents so you can reduce cost-per-interaction Turn customer feedback into actionable insights that can improve products How Brookdale Senior Living makes human connections with a scalable digital strategy. ..." Case Study Brookdale Senior Living
Sprinklr Service, Opinion Stage, Retently, Ambassify, SmartSurvey, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Sprinklr Service
Top Industries
- Computer Software
- Marketing and Advertising
- Consumer Services
Popular in
- Large Enterprise
- Enterprise
- Small Business
Sprinklr Service is popular in Computer Software, Marketing And Advertising, and Consumer Services and is widely used by Large Enterprise, Enterprise, and Small Business.
Sprinklr Service Customer wins, Customer success stories, Case studies
How can Sprinklr Service enhance your Engagement Management process?
Why is Sprinklr Service the best choice for Customer Feedback Management?
How can Sprinklr Service enhance your Communication Management process?
What solutions does Sprinklr Service provide for Advertisement?
11 buyers and buying teams have used Cuspera to assess how well Sprinklr Service solved their Help Desk needs. Cuspera uses 384 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Everything comes together with the Salesforce integration. The rule engine, tagging, and macros become so much more powerful when you integrate offline events from a CRM. It is a completely different world between what you can do with it versus without it. Testimonial By Asher Yiftachel |
|
From identifying emerging markets like Brazil to avoiding a potential crisis in the UK, Sprinklr has benefited our company in many ways, and the journey is only beginning. Without Sprinklr, it would have been a challenge for us to develop our global customer development strategies, and we hope to c...ontinue exploring the other features of Sprinklr’s Unified-CXM platform as we grow the business. |
|
The thing I enjoy the most about the Sprinklr platform is that it’s coupled with that AI engine that runs through the entire product suite. It’s empowering. And when you combine Advertising with Listening and Care, you get that 360-degree platform for customer experience management.” Testimonial By Ravi Mitra |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Asher Yiftachel Head of Paid Acquisition, Software Technology WalkMe |
Everything comes together with the Salesforce integration. The rule engine, tagging, and macros become so much more powerful when you integrate offline events from a CRM. It is a completely different world between what you can do with it versus without it. Testimonial By Asher Yiftachel |
|
Ethan Sunguk Song Head of Platform Group YG Entertainment |
From identifying emerging markets like Brazil to avoiding a potential crisis in the UK, Sprinklr has benefited our company in many ways, and the journey is only beginning. Without Sprinklr, it would have been a challenge for us to develop our global customer development strategies, and we hope to c...ontinue exploring the other features of Sprinklr’s Unified-CXM platform as we grow the business. |
|
Ravi Mitra Social Media Manager TSB Bank |
The thing I enjoy the most about the Sprinklr platform is that it’s coupled with that AI engine that runs through the entire product suite. It’s empowering. And when you combine Advertising with Listening and Care, you get that 360-degree platform for customer experience management.” Testimonial By Ravi Mitra |
a global sports betting and gaming business - Sports Betting And Gaming - Very Large
Customer Engagement News: Sprinklr, Tealium & AI Agents
leading global consumer electronics company - Consumer Electronics - Very Large
Sprinklr Achieves Record-Breaking Q1 Growth with 7% Revenue Surge
Modern Care | Customer Service Solution Platform
Peers used Sprinklr Service for engagement management and social media management
Sprinklr Service Competitors
Sprinklr Service Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Custom Reports | Read Reviews (52) |
| Analytics | Read Reviews (14) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Custom Reports | Read Reviews (52) |
| Analytics | Read Reviews (14) |
Software Failure Risk Guidance
?for Sprinklr Service
Overall Risk Meter
Top Failure Risks for Sprinklr Service
Sprinklr Inc. News
How Sprinklr Lets You Make the Most of ChatGPT Ads | Sprinklr
Sprinklr has launched ChatGPT Ads as a new channel within its social advertising platform. This allows brands to manage OpenAI campaigns alongside existing social and digital investments, providing unified governance and performance visibility. The platform enables seamless creation, management, and optimization of ChatGPT Ads, integrating them into the broader media strategy with the same control and confidence as other channels.
Sprinklr Service and the Shift from AI Explainability to AI Assurance - CX Today
Sprinklr's 2026 releases introduce AI agent assurance features in its Service platform, focusing on testing and validating AI agent performance. The Spring release added Autonomous Evaluation with bulk testing and telemetry, while the Summer release enhanced it with scenario-based simulations. These updates aim to improve AI governance in contact centers, addressing the need for continuous testing and compliance.
Hellman & Friedman leads Sprinklr $200M growth at $2.7B (Sep 2020) - Dealroom
Sprinklr, a customer-experience management software company, raised $200 million in growth equity from Hellman & Friedman at a $2.7 billion valuation in September 2020. The investment was part of a pre-IPO growth funding round, with additional convertible securities secured from Sixth Street Growth.
Sprinklr Releases Q2 2027 Financial Results
Sprinklr reported Q2 2027 financial results with non-GAAP earnings of $0.11 per share, slightly exceeding analyst expectations. Revenue increased by 1.0% to $213.7M, driven by a 3.0% rise in subscription revenue. The company anticipates modest growth in Q3 2027 with projected revenue between $215.0M and $216.0M.
Sprinklr Inc. Profile
HQ Location
29 West 35th Street, 7th Floor, New York, NY 10001 USA
Employees
1001-5000
Social
Financials
PRIVATE
Why is Sprinklr Service the best choice for Social Media Management?