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SmartSurvey vs Sprinklr Service: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for SmartSurvey low Failure Risk for Sprinklr Service medium
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Comparison Summary

This comparison report of SmartSurvey vs. Sprinklr Service is based on a specific set of business needs and context. The comparison uses 4113 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing SmartSurvey and Sprinklr Service

SmartSurvey, Alchemer Enterprise Feedback Management Platform, Sogolytics, etc., belong to a category of solutions that help Customer Feedback Management, whereas Sprinklr Service belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

SmartSurvey covers Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, Communication Management with Social Media, etc.

Sprinklr Service focuses on Engagement Management with Social Media, Social Media Management with Social Media, Customer Feedback Management, Communication Management with E-Mail, etc.

"The functionality and features provided by the SmartSurvey platform have enabled us to create some really engaging surveys, with the training we’ve received from the SmartSurvey team helping us to maximise the value we can obtain through the platfor...m. SmartSurvey are really prompt and proactive in their support too and have provided us with out-of-scope consultancy support on numerous occasions, which has really useful. " - David Cooke

"Having a local social media presence is a point of difference for us. Our competitors don’t invest in local because it requires quite a bit of resources, time, and effort. We’re the largest provider in the industry so we believe the investment posit...ions us as a leader in the category. " - Kristin Puckett

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo SmartSurvey

Focus area

SmartSurvey is better than Sprinklr Service for

Software Failure Risk

  • low

logo Sprinklr Service

Focus area

Software Failure Risk

  • medium

About

Feedback Management Tool to create online surveys and forms

Leading digital-first, proactive customer service solution.

Age

2009

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

62

35

Total Goals
(we found evidences for)

14

4

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (317)

Read Reviews (10)

measuring customer satisfaction

Read Reviews (77)

Read Reviews (7)

measuring net promoter score

Read Reviews (56)

Read Reviews (0)

engagement management

Read Reviews (129)

Read Reviews (26)

engaging and following up

Read Reviews (115)

Read Reviews (13)

social media management

Read Reviews (59)

Read Reviews (15)

social media analytics

Read Reviews (21)

Read Reviews (6)

engaging on social media

Read Reviews (20)

Read Reviews (2)

scheduling post to social media

Read Reviews (16)

Read Reviews (1)

communication management

Read Reviews (44)

Read Reviews (8)

sending & publishing communications

Read Reviews (39)

Read Reviews (1)

tracking & monitoring communications

Read Reviews (3)

Read Reviews (2)

market research

Read Reviews (37)

Read Reviews (0)

white labeling

Read Reviews (28)

Read Reviews (0)

contact list management

Read Reviews (26)

Read Reviews (3)

helpdesk management

Read Reviews (26)

Read Reviews (1)

content management

Read Reviews (11)

Read Reviews (1)

content sharing

Read Reviews (11)

Read Reviews (0)

workflow management

Read Reviews (9)

Read Reviews (1)

competitive intelligence

Read Reviews (8)

Read Reviews (0)

knowledge management

Read Reviews (8)

Read Reviews (0)

loyalty management

Read Reviews (7)

Read Reviews (0)

customise loyalty program

Read Reviews (5)

Read Reviews (0)

sales document management

Read Reviews (7)

Read Reviews (1)

proposal & quote management

Read Reviews (3)

Read Reviews (0)

training & onboarding

Read Reviews (7)

Read Reviews (0)

rating and review management

Read Reviews (5)

Read Reviews (0)

generation of new leads

Read Reviews (5)

Read Reviews (2)

motivation management

Read Reviews (4)

Read Reviews (0)

lead qualification

Read Reviews (2)

Read Reviews (0)

social media marketing

Read Reviews (1)

Read Reviews (2)

lifetime value management

Read Reviews (1)

Read Reviews (2)

products & pricelist management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Build brand awareness

  • Acquire customers

  • Improve efficiency

  • Scale best practices

  • Increase sales & revenue

  • Improve internal communications

  • Grow market share

  • Improve brand engagement

  • Improve stakeholder relations

  • Improve ROI

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Launch new products

  • See 11 more

  • Enhance customer relationships

  • Acquire customers

  • Build brand awareness

  • Improve digital and social presence

  • See 1 more

Top Channels

Channels Used

  • social media

  • e-mail

  • games

  • Twitter

  • Instagram

  • Facebook

  • offline

  • chat

  • website

  • video

  • events

  • trade shows

  • promotions

  • See 10 more

  • social media

  • e-mail

  • games

  • Twitter

  • Instagram

  • Facebook

  • offline

  • chat

  • website

  • video

  • events

  • trade shows

  • promotions

  • See 10 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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No Data

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting