Sprinklr Service: Sprinklr Service is an AI-powered CCaaS platform for customer engagement across 30+ channels. A 30-day free trial is available.
Retently: Recently, B2B companies have been sending NPS, CSAT, and CES surveys to clients. Feedback is gathered, analyzed, and acted upon for improved customer experience management.
This comparison report of Sprinklr Service vs. Retently is based on a specific set of business needs and context. The comparison uses 1434 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Sprinklr Service and Retently
Sprinklr Service belong to a category of solutions that help Help Desk, whereas Retently belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Sprinklr Service covers Engagement Management with Social Media, Social Media Management with Social Media, Customer Feedback Management, Communication Management with E-Mail, etc.
Retently focuses on Customer Feedback Management with Promotions, Social Media Management, Engagement Management with Promotions, Communication Management with E-Mail, etc.
"Having a local social media presence is a point of difference for us. Our competitors don’t invest in local because it requires quite a bit of resources, time, and effort. We’re the largest provider in the industry so we believe the investment posit...ions us as a leader in the category. " - Kristin Puckett
"Retently helps us to easily measure our customer experience and identify key drivers behind customer satisfaction! " - Henrik Eriksson
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Sprinklr Service and Retently: Best activities based on customer satisfaction
Sprinklr Service in Action: Unique Activities
How can Sprinklr Service optimize your Engagement Management Workflow?
"...We also primarily use the Engagement dashboards which helps with social community management, customer engagement and customer care...." Peer review by Agency
How does Sprinklr Service address your Communication Management Challenges?
"...Its easy to use for all publishing, engaging and analytics purposes...." Peer review by Agency
Retently in Action: Unique Activities
How efficiently Does Retently manage your Customer Feedback Management?
"...We use Retently as our NPS survey platform for our web platform...." Peer review by George M., Lead Customer Success Manager, Education
What benefits does Retently offer for Workflow Management?
"...Add a Retently webhook link in a HubSpot workflow action and send transactional email surveys when contacts meet the workflow s enrollment criteria...." Customer satisfaction surveys for HubSpot
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Build brand awareness
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Improve digital and social presence
- See 1 more
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Increase sales & revenue
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Enter new markets internationally or locally
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Build brand awareness
- See 3 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
Sprinklr Service peer evidence is 74% Enterprise. Retently peer evidence is 71% SMB and Mid-Market.
| Sprinklr Service | Retently | |
|---|---|---|
| Peer score | 4.3 | 4.7 |
| Peer insights | 384 | 1050 |
| Top industries |
Computer Software 15.0%
Marketing And Advertising 14.0%
Consumer Services 11.0%
|
Information Technology And Services 67.0%
Marketing And Advertising 28.0%
Banking 2.0%
|
| SMB and Mid-Market | 26.0% | 71.0% |
| Enterprise | 74.0% | 29.0% |
| Pricing | Retently |
Integrations
Ecosystem partners each product commonly connects with.
News
Latest Sprinklr Service news
Sprinklr Service and the Shift from AI Explainability to AI Assurance - CX Today
Sprinklr's 2026 releases introduce AI agent assurance features in its Service platform, focusing on testing and validating AI agent performance. The Spring release added Autonomous Evaluation with bulk testing and telemetry, while the Summer release enhanced it with scenario-based simulations. These updates aim to improve AI governance in contact centers, addressing the need for continuous testing and compliance.
How does Sprinklr Service facilitate Social Media Management?