User.com Overview
This is a summary of the comprehensive capabilities and benefits of User.com based on over 779 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
User.com, Platformly, Dailystory Marketing Suite, Makesbridge, Yespo Оmnichannel CDP, etc., all belong to a category of solutions that help Marketing Automation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if User.com is right for your needs? Our Cuspera AI engine can evaluate how User.com fits your specific business needs, industry, and context. Get your personalized assessment report today.
User.com supports business activities such as:
- Engagement Management
- Communication Management
- Training & Onboarding
- Social Media Management
- Campaign Management
User.com can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Increase Sales & Revenue, Grow Market Share, Enter New Markets Internationally Or Locally, etc. It can help manage these activities if you use Chat E-Mail Social Media etc. for these needs. As a solution, User.com's capabilities include Personalization, Alerts: Popups & Notifications, Dashboard, etc.
User.com Information Technology and Services Vertical is its biggest customer base.
Reviews
"With User.com, the ability to manually draw and map out our automation scenario has been really effective to help us visualize our campaigns. With Intercom, we had many trigger-based campaigns running simultaneously just to onboard new users. Now we... have one! And the price for the solution is a lot better. " - Maros Kortis
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well User.com solved their Marketing Automation needs. Cuspera uses 779 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Marketing Automation needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using User.com.
Use Cases
Peers recommend Engagement Management , Communication Management , Training & Onboarding , as the business use cases that they have been most satisfied while using User.com.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Chat |
4.94/5 ★ |
"...How User.com helps: For Octopush, they ve found User.com primarily as a support channel in helping with customer interactions and answering FAQs that occur in all automated chat conversations...." Case Study Octopush |
| engaging and following up |
4.92/5 ★ |
"...It helps the team measure which channels and forms of communication generate the most engagement...." Case Study Predica |
| Communication Management with E-Mail and Social Media |
4.62/5 ★ |
"...In addition, companies can use Jarvis to easily create content for any other platform like Facebook, in Google ads, plus to create website content, social posts, and more. ..." Case Study Jarvis |
| sending & publishing communications |
4.42/5 ★ |
"...Goals & Achievements: Luizza has put together extensive automations that helps connect with customers by their last seen time, which reach out to them with emails and popups - sending them personalized messages with invitations to come back and study..." Case Study Qconcursos |
| tracking & monitoring communications |
4.62/5 ★ |
"...With UserEngage, we are able to track behavior, message and engage with clients...." Peer review by Eduardo R, Product Specialist, Internet |
| Training & Onboarding with E-Mail |
4.74/5 ★ |
"...He recommends mapping the full customer journey (with every single interaction) to limit friction and ensure you onboard users as best as you can...." Case Study PlagiaShield |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Chat |
4.94/5 ★ |
"...How User.com helps: For Octopush, they ve found User.com primarily as a support channel in helping with customer interactions and answering FAQs that occur in all automated chat conversations...." Case Study Octopush |
|
| engaging and following up |
4.94/5 ★ |
| Communication Management with E-Mail and Social Media |
4.62/5 ★ |
"...In addition, companies can use Jarvis to easily create content for any other platform like Facebook, in Google ads, plus to create website content, social posts, and more. ..." Case Study Jarvis |
|
| sending & publishing communications |
4.62/5 ★ |
| tracking & monitoring communications |
4.62/5 ★ |
| Training & Onboarding with E-Mail |
4.74/5 ★ |
"...He recommends mapping the full customer journey (with every single interaction) to limit friction and ensure you onboard users as best as you can...." Case Study PlagiaShield |
|
33+ more Business Use Cases
Our AI advisor, Wyz, harnessed 779 insights from peers and experts to help you assess how these User.com use cases fit your Marketing Automation needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
With User.com, the ability to manually draw and map out our automation scenario has been really effective to help us visualize our campaigns. With Intercom, we had many trigger-based campaigns running simultaneously just to onboard new users. Now we have one! And the price for the solution is a lot... better. |
|
Previously we would just do very broad email campaigns to our 2 million members, but now with User.com, I’ve been so excited as a marketer to do marketing automation and send tailored emails automatically, taking us from a 7-10% to now as high as 40% to 50% on click through rates. Testimonial By Darrah Caughey |
|
What you get with User.com is a really great team that will be with you every step of the way. Thanks so much, User.com - Ya'll have been awesome and have built a great product, something our team can scale confidently on - I definitely recommend it if you're looking for an all-in-one solution at a... good price point. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Maros Kortis Chief Marketing Officer Mangools |
With User.com, the ability to manually draw and map out our automation scenario has been really effective to help us visualize our campaigns. With Intercom, we had many trigger-based campaigns running simultaneously just to onboard new users. Now we have one! And the price for the solution is a lot... better. |
|
Darrah Caughey Digital Marketing Manager Educations Media Group - educations.com |
Previously we would just do very broad email campaigns to our 2 million members, but now with User.com, I’ve been so excited as a marketer to do marketing automation and send tailored emails automatically, taking us from a 7-10% to now as high as 40% to 50% on click through rates. Testimonial By Darrah Caughey |
|
Dave Rogenmoser CEO Jarvis |
What you get with User.com is a really great team that will be with you every step of the way. Thanks so much, User.com - Ya'll have been awesome and have built a great product, something our team can scale confidently on - I definitely recommend it if you're looking for an all-in-one solution at a... good price point. |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Educations Media Group - educations.comRead More |
|
Case Study JarvisRead More |
|
Case Study LST AGRead More |
Video
AI Chat from User.com - The latest update to help you better automate your customer support.
Frequently Asked Questions(FAQ)
for User.com
What is User.com?
What is User.com used for?
What are the top features of User.com?
Who uses User.com?
What are User.com alternatives?
Where is User.com located?
Popular Business Setting
for User.com
Top Industries
- Information Technology and Services
- Education
- Marketing and Advertising
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used User.com to Acquire customers and Enhance customer relationships
User.com Alternatives
Peer and Expert Opinion on Features
for User.com
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (41) |
| Alerts: popups & Notifications | Read Reviews (24) |
| Dashboard | Read Reviews (18) |
| SEO | Read Reviews (13) |
| Widgets | Read Reviews (12) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (41) |
| Alerts: popups & Notifications | Read Reviews (24) |
| Dashboard | Read Reviews (18) |
| SEO | Read Reviews (13) |
| Widgets | Read Reviews (12) |
IT and Other Capabilities
for User.com
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (26) |
| Data Import | Read Reviews (27) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (26) |
| Data Import | Read Reviews (27) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (18) |
| Chat Support | Read Reviews (49) |
| Phone Support | Read Reviews (8) |
| 24/7 Support | Read Reviews (99) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (18) |
| Chat Support | Read Reviews (49) |
| Phone Support | Read Reviews (8) |
| 24/7 Support | Read Reviews (99) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (17) |
| Custom Reports | Read Reviews (88) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (17) |
| Custom Reports | Read Reviews (88) |
Software Failure Risk Guidance
?for User.com
Overall Risk Meter
Top Failure Risks for User.com
Vendor Profile Details
Company Name
User.com
Company Website
https://user.com/en/HQ Location
5/7 Kolejowa St., Building C, 6th floor, Warszawa, Mazowiecki 01-217, PL
Employees
101-250
Social
Financials
SERIES B
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