Real-World Case Studies and Customer Success Stories with Sprinklr Inc.

Wells Fargo replaced four separate tools with Sprinklr’s unified customer experience management platform. The bank now manages social marketing, customer... care, and advertising from a single platform. This change eliminated millions in contractual expenses for single-point solutions. Social teams use Sprinklr to ensure a consistent brand voice and compliance across all channels. Employees amplify messaging, and agents deliver customer service on social media. Benchmarking tools help Wells Fargo track performance and stay ahead of competitors.
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Santander UK used Sprinklr's Unified-CXM platform to manage customer experience on social media. The bank faced challenges with compliance and... managing many social channels. Sprinklr helped Santander reach over 100 million people and drive 1.5 million engagements in one year. The platform gave the team a single view of customers and improved collaboration across departments. Santander now delivers better service and listens to customers more effectively.
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Santander Brasil used Sprinklr's AI chatbot to improve customer service. The bank saw a 20% drop in first response time... and a 14% reduction in agent workload. Net Promoter Score for agent-assisted cases rose by 35%. Customers now resolve more issues on their own. The chatbot gives fast, clear answers and connects users to live agents when needed.
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Sprinklr AI helped Northwestern Mutual run its most successful social campaign ever. The "Museum of Recent History" campaign saw a... 10X increase in engagement in just seven days. One Instagram post received 31,000 likes, the highest in company history. Sprinklr Insights and Social enabled the team to analyze content, collaborate, and automate community management. The campaign also gained 300 new followers, setting new records for the brand.
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M&T Bank used Sprinklr Social and Sprinklr Insights to transform its social media strategy. The bank improved storytelling and empowered... employees to advocate for the brand. Social listening dashboards helped the bank respond quickly to customer conversations and industry trends. Employee advocacy drove more engagement on LinkedIn than corporate channels. Sprinklr enabled compliance, security, and robust reporting for regulated financial services.
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Sprinklr helped a Latin American fintech cut first response times by 70%. The company boosted agent productivity to 85% and... raised NPS from 47 to 71. Automated workflows replaced manual tracking, saving over 100 hours each month. Real-time reporting and social listening delivered $1.5 million in earned media value. The team improved customer satisfaction and kept headcount lean.
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Sprinklr Service helped a leading Latin American bank cut first response time by 50%. The bank replaced legacy tools with... an AI-powered, unified customer service platform. Agents now manage over 116,000 cases yearly across seven social channels. All cases are automatically tagged and assigned by AI. The bank achieved an NPS of 81.29 and improved customer satisfaction. Real-time dashboards and proactive crisis management boosted brand reputation.
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Sprinklr helped Jackson Hewitt cut case handling time by 80%. The company unified Google review management for over 5,200 locations.... Sprinklr's platform enabled fast, consistent responses and improved compliance. Jackson Hewitt now answers nearly 100% of reviews, up from 40%. The team manages reviews with half the effort, boosting star ratings and brand consistency.
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Sprinklr Service helped Itaú Paraguay launch a multi-channel CSAT program. The bank used surveys on X, Facebook, and Instagram to... measure customer satisfaction. In two months, they sent over 1,100 surveys and achieved an 85% positive satisfaction rate. Insights from the program showed strengths in loans and account services, and areas to improve in SAC and promotions. Itaú used this feedback to make fast, targeted changes across its banking operations.
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Hostplus used Sprinklr's Unified-CXM platform to improve member engagement and service for over 1. 3 million members. They achieved a...300% increase in social post volume with the same resources. Real-time social listening and automation helped Hostplus respond quickly to trends and member needs. Smart Alerts enabled proactive communication and compliance with industry regulations. Centralized analytics and reporting improved campaign performance and decision-making.
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Sprinklr Social powered Wakefern Food Corp. 's 'We Are Here' campaign, uniting hundreds of stores and millions of customers. The...campaign used emotional storytelling and hyper-local content to build brand loyalty. Wakefern managed hundreds of local Facebook pages and ran an omnichannel sweepstakes. The campaign achieved 190 million paid impressions and 6.4 million organic social impressions. Over 52,000 social engagements and 60,000 sweepstakes entries showed strong community impact.
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Sally Beauty used Sprinklr to change its social media from reactive replies to proactive engagement. The team listens to real-time... conversations and joins in, especially with Gen Z. They use Sprinklr to spot trends and act fast. This approach grew their reach and made the brand more relevant. It also built loyalty and trust with their audience.
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Prada used Sprinklr Marketing to automate real-time boosting of Snapchat posts during fashion week. The team replaced manual processes with... rule-based triggers that identified and boosted top-performing content. This led to a 40% lower cost per view and a 4% lower cost per thousand impressions compared to non-boosted posts. Prada saved 7.2 hours per campaign each month. The pilot's success is helping Prada expand automated paid strategies to more platforms.
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Sprinklr Service helped a leading multinational retailer automate 80% of its Google review responses. The team now closes 6,000 tickets... monthly and saves over 8,500 hours. Average handling time dropped to under two minutes. Centralized management improved SLA performance and customer trust. The retailer now delivers consistent, personalized engagement across more than 1,000 locations.
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Sprinklr Service helped a Middle Eastern fashion e-commerce retailer cut customer service abandonment rates by 50%. The company unified four... separate tools into one platform, saving $8,000 per month in tech costs. AI and chatbots reduced case resolution time by 175%, from six days to 1.8 days. Agents now use WhatsApp and toll-free calling for better support. The retailer improved reporting and collaboration across teams with Sprinklr's unified platform.
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Sprinklr Service helped a Middle Eastern ecommerce retailer replace four separate tools for voice, chatbots, social media, and ticket management. The retailer unified... customer service on one AI-powered platform. Agents now use generative AI to craft messages in multiple languages and select the right tone. Real-time translation and automated suggestions save agents time. Within ten days, agents spent less time on routine replies and more on complex customer needs.
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Jumia used Sprinklr Service to unify customer and seller support across 11 African countries. The platform enabled faster response times... and improved case resolution. Jumia achieved a 94.46% first response rate within SLA and closed 95.24% of cases in three months. Live chat accounted for 43% of all cases, and customer satisfaction rose to over 76%. Sprinklr's AI-powered tools helped Jumia streamline support and enhance user experience.
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IKEA used Sprinklr Insights to monitor media and brand mentions worldwide. The platform gave IKEA real-time insights into customer conversations... and product feedback across 62 markets. With Sprinklr, IKEA automated data collection and analysis, reducing manual work for its teams. The solution helped IKEA detect potential crises early and manage its brand reputation. Teams now focus more on strategic initiatives, using actionable insights from unified dashboards.
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Sprinklr Service helped Home Centre Middle East handle a surge in social media inquiries during the pandemic. The retailer used... AI-driven triaging and automated ticketing to close 25% more cases within SLA. Average handling time improved by over 5 minutes, and ticket closure was 99% faster. Real-time dashboards and brand insights enabled better team collaboration and data-driven decisions. The solution modernized customer service, boosting efficiency and brand loyalty.
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Vodafone Idea (Vi) used Sprinklr's unified, AI-powered platform to manage a three-fold surge in social media mentions during the pandemic. The solution helped... Vi prioritize urgent customer cases, streamline workflows, and respond faster across digital channels. Automated responses led to a 30% time savings for the care team. Vi saw a 5x increase in Transactional Net Promoter Score (TNPS) for social media. The platform enabled Vi to efficiently allocate resources and improve customer experience at scale.
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Vodafone Germany used Sprinklr Marketing to automate and boost social media ads. The team set up auto-boost rules to promote... key organic posts, saving 34 workdays. Over 1,200 ads were created and 100% of social ad spend is managed through Sprinklr. Smart bidding and social listening helped increase return on ad spend and target audiences better. The platform enabled a small team to manage all social advertising efficiently.
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Sprinklr Service helped Telefônica Vivo Brasil cut average response time by 65% on social channels. The company used AI-powered automation... to handle a million inbound messages per year. Smart Responses were used in 70% of replies, improving consistency and efficiency. Agents focused on complex tasks while AI closed 23% of cases automatically. Vivo saw a 137% increase in spontaneous positive feedback from customers.
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Sprinklr Service helped Vi, a leading telecom in India, boost Google reviews for its 450+ stores. Vi saw a 500%... increase in total Google reviews and a 40% rise in positive reviews for in-store experiences in 2022. The new process let agents respond 2.4x faster and capture customer info securely. QR codes in stores encouraged more feedback, improving customer satisfaction and engagement. Vi now plans to expand this review workflow to other digital channels.
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Umniah used Sprinklr's AI-powered chatbot to transform its call center. The company reduced agent handover by 53% and improved response... times by 89%. Average handling time dropped by 91%, from 53 minutes to just five. The chatbot supports Arabic and integrates with live chat and WhatsApp. Customers now resolve issues faster and need less help from live agents.
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Telefónica unified its contact center operations across six Latin American countries using Sprinklr's AI-powered omnichannel CCaaS platform. The company gained... real-time visibility into over 11,000 agent seats, improving agent efficiency and customer experience. AI bots and analytics enabled better campaign management, compliance, and performance tracking. Telefónica achieved 97%+ answering machine detection accuracy and increased sales per hour. The partnership reduced infrastructure costs and supported digital transformation goals.
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Mobily used Sprinklr's Unified-CXM platform to manage over 20 social, email, and community accounts from one dashboard. The company automated... customer service with chatbots and AI-powered Smart Responses in English and Arabic. Mobily improved first-response times by 99.6%, reducing them from 20 minutes to just six seconds. Case processing time dropped by 68%. The team now focuses on customer satisfaction, using feedback and sentiment analysis to improve service.
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Sprinklr Service helped a Middle Eastern telecommunications company cut case resolution time by 93%. The company used AI-powered routing and... Agent Assist to improve customer service and agent productivity. First response time dropped by 53% in one year. The company achieved a four-minute SLA across 16 countries. Consistent support across digital channels reduced churn and increased customer retention.
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Sprinklr Service helped a major Latin American telecom company automate customer support and boost sales on WhatsApp. The company used... conversational AI and Journey Facilitator to handle 62% of 2.5 million cases with bots. This led to a 38% increase in cases resolved through digital channels. The Net Promoter Score for bot-handled cases rose by 13 points. WhatsApp campaigns achieved an 80% open rate and drove 110,000 sales in six months. Now, 20% of all company sales come from digital channels.
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Zenith International used Sprinklr to manage global ad campaigns for a luxury brand. They cut campaign setup time from days... to under an hour. The team automated ad builds and reporting with bulk import and custom tagging. Sprinklr dashboards helped track ROI, CPC, and engagement across 35+ markets. The team shifted focus from manual work to strategy and performance analysis. Junior team members also benefited from the streamlined process.
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Performics used Sprinklr's Unified-CXM platform to manage Xfinity's campaigns across six digital channels. They automated campaign optimization with AI, reducing... manual work and errors. Smart Budget Allocation helped lower Snapchat cost per swipe by 41% and increased incremental swipes by over 31,000. Custom dashboards and social listening improved reporting and targeting. The solution sped up onboarding and improved collaboration between Xfinity and Performics.
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UM used Sprinklr Marketing to manage global recruitment video campaigns. The team quickly personalized assets and improved efficiency. They cut... cost per view by 50%. Video completion rates rose by 16%. Engagement improved by 8%. UM used automation and dynamic video templates to streamline campaign management across 60-70 markets.
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Transcosmos used Sprinklr Marketing to automate ad campaign bidding. The company reduced manual optimization from 7 times a day to... just 1-2. Staff saved 20 FTE hours per month, freeing time for strategy. Service quality improved as teams focused on client communication. Bidding automation cut weekend workload and stabilized campaign performance.
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Sprinklr Smart Bidding helped Realtime Agency optimize LinkedIn ad spend for a cryptocurrency client. The agency increased lead volume by... 37% and cut cost per lead by 19% in just five weeks. They saved seven workdays by automating 600 bidding decisions. The team used AI-powered bidding to stay on budget and improve campaign efficiency. Time saved was redirected to strategic planning and higher-value tasks.
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Sprinklr Social Self-Serve helped Pillar Marketing Corporation streamline content creation and manage social communities for clients. The agency used Sprinklr... to simplify post approvals, automate analytics, and improve campaign scheduling. Pillar's clients saw over 100% increase in engagement for Mary Jones and $1M in incremental revenue for Cheech & Chong’s Global Holdings. The platform enabled efficient comment management and unified reporting. Sprinklr’s tools supported competitor analysis and boosted client reach by 10%.
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Pillar Marketing Co. uses Sprinklr Social to boost efficiency by up to 200%. The team automates campaign management and compliance... for clients in regulated industries. AI handles workflows, freeing staff to focus on creative storytelling and audience engagement. Real-time analytics and unified data help refine content and drive results. User-generated content and sentiment analysis deepen audience insights. Sprinklr's platform streamlines operations, letting Pillar deliver standout marketing for global brands.
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Sprinklr helped Intarget improve content and social strategies using real-time data. The agency used Sprinklr to gather insights across all... digital touchpoints. Weekly insight sessions led to quick content adjustments for clients. Tagging and reporting features let Intarget measure brand consistency and engagement. Sprinklr enabled Intarget to offer top-level social measurement and reporting to clients.
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ICUC uses Sprinklr to power social listening and drive content strategy. The team shifts from passive monitoring to active engagement,... using insights to connect with audiences in real time. Sprinklr helps ICUC surface trends, tailor content, and build community trust. The platform enables agile content creation and supports both reactive and proactive brand engagement. Social listening with Sprinklr leads to deeper loyalty and more relevant business decisions.
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Sonos used Sprinklr to improve its digital marketing during the pandemic. The team automated reporting and integrated Google Analytics with... Sprinklr. This helped Sonos triple its return on ad spend (ROAS) for social media. They also cut cost-per-action by 11%. Over 95% of ad spend is now managed through Sprinklr. Sonos gained real-time insights and could quickly adjust campaigns, leading to their best quarter ever.
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Sprinklr Service helped Samsung scale multilingual sales support across Europe. Offshore agents used real-time translation to handle chat in multiple... languages. Samsung saw a 25% increase in revenue per chat and over 20% chat conversion. Customer satisfaction reached 94%. The solution enabled better weekend and peak launch coverage, reducing missed opportunities to less than 1%.
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Sprinklr Service helped a multinational electronics corporation in Germany cut agent training time by 80%. The company used Sprinklr AI... Intents to identify top customer email topics and train agents faster. Intent-based Smart Responses enabled new agents to match the speed of experienced staff. Email response times improved by 28% during the holiday shopping season. The solution also reduced language errors for agents in eastern European contact centers.
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Sprinklr Service helped a leading electronics corporation boost customer satisfaction by four points. The company used AI-powered features to improve... agent workflows and digital channel performance. Smart Pairing and intent-based routing led to a 15-point NPS increase. SMS conversations grew by up to 400% after deploying focused bots. Agents found 70% of AI suggestions helpful, speeding up case resolution and training.
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Sprinklr Advocacy helped Lenovo boost its employee advocacy program. In six months, Lenovo saw a 200% increase in engagement and... a 360% rise in social media reach. The platform enabled 2,350 employees to become advocates, making it easy for them to share brand content. Lenovo used Sprinklr to train staff, measure impact, and support employer branding. The tool unified global efforts and improved visibility into employee-driven social activity.
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Lenovo used Sprinklr Social to boost engagement at CES. They targeted audiences using real-time and historical social data, focusing on... users active with Lenovo and CES hashtags. This approach led to a 73% drop in cost per engagement and a 6.5X increase in engagement rate. Lenovo promoted new products and special initiatives, including a Star Wars game and a STEM panel. Sprinklr's data-driven targeting helped Lenovo stand out in a crowded tech event.
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HP used Sprinklr to monitor and analyze its 'Get Real' campaign in real time. The team tracked both quantitative and... qualitative data, allowing quick adjustments. Twice daily status checks helped HP respond to social media feedback and optimize targeting. With Sprinklr, HP viewed all comments across paid, owned, and earned media in one place. This led to faster reactions, improved campaign efficiency, and better audience engagement.
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Sprinklr Service helped Norse Atlantic Airways launch omnichannel customer support in under 10 minutes. The airline unified social, email, and... voice channels into one inbox. Agents use a knowledge base and canned responses to resolve queries fast. The solution needs almost no training for staff. Norse gained real-time customer insights and improved support efficiency.
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Miral Destinations used Sprinklr to replace old call center tools. They unified social media, marketing, and customer service on one... platform. 66% of chat-based interactions are now managed by AI chatbots. The team manages 18 brand communities and gets one social report per brand. Miral Destinations improved agent performance and guest experience across its luxury destinations.
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MGM Resorts International uses Sprinklr Social to boost guest engagement with user-generated content. The platform helps MGM collect, approve, and... share UGC across social, web, and in-person displays. MGM runs campaigns like Behind Closed Doors and influencer-driven series to encourage guests to share experiences. Sprinklr's dashboards streamline UGC management and reporting. This approach increases brand authenticity, community connection, and marketing efficiency.
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Sprinklr Service and Sprinklr Insights helped a global luxury airline unify its social customer care. The airline consolidated all social... channels into one platform, replacing manual processes and fragmented teams. With Sprinklr, the airline gained a single view of customer sentiment and improved operational efficiency. During a major weather event, the platform handled over 10,000 messages per minute, enabling agents to respond quickly. Automation and AI features empowered the team to deliver better customer experiences.
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Miral Destinations used Sprinklr to manage over 100 assets, including major theme parks and attractions. The team integrated Sprinklr with... Microsoft Dynamics to streamline agent workflows and reduce time spent switching between apps. They used Sprinklr for community management, content posting, and paid media buying, helping the marketing team tailor content for better ROI. Miral Destinations was recognized for Best Omni-Channel Experience at the International Customer Experience Awards 2022. The platform enabled quick customization and supported new feature beta tests, boosting customer engagement and service quality.
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Hyatt used Sprinklr Service to improve customer loyalty and care. The service team now responds to customer queries 34% faster.... Over 700 employees use Sprinklr to engage with guests worldwide. Hyatt can meet customers on their preferred channels and personalize each interaction. Sprinklr helps Hyatt deliver premium guest experiences at scale.
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WalkMe used Sprinklr Marketing and Sprinklr Social to automate workflows and integrate Salesforce and LinkedIn data. This helped WalkMe save... 442 workdays and send over 794 automated reports to leadership. The team created ads 100 times faster using batch tools and dynamic parameters. WalkMe improved campaign speed and reduced manual work with custom integrations. The Salesforce integration made reporting and automation much stronger for their digital marketing.
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Sprinklr Advocacy helped a global SaaS company empower over 350 employees as brand advocates. The company wanted an easy way... for staff to share brand-approved content on social media. With Sprinklr, employees received targeted, relevant posts to share, boosting brand awareness and website traffic. The sales team used the platform to connect with prospects and share case studies on LinkedIn. Employees found the tool simple and quick to use, increasing adoption and engagement.
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SAP used Sprinklr to overhaul its global social media strategy. The company reduced its social media accounts from 1,200 to... 450, improving efficiency and engagement. SAP standardized social listening in eight languages and connected teams on one unified platform. With Sprinklr, SAP set clear KPIs and streamlined workflows for social media managers. The result was stronger brand alignment, higher interaction rates, and a 4X increase in digital-savvy marketers.
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TCS Interactive uses Sprinklr's AI-powered platform to improve customer experiences across digital channels. The partnership enables seamless social integration and... unified customer communication. TCS Interactive leverages Sprinklr’s GenAI features to deliver better insights and creative solutions. This collaboration helps TCS Interactive provide excellent customer service and solve problems for clients. The result is a stronger understanding of customer needs and ongoing business success.
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Microsoft used Sprinklr's Unified-CXM platform to manage 115 million social mentions a year. The company replaced multiple point solutions with... one centralized platform. This helped their 75 community managers work faster and more efficiently. Sprinklr AI filtered out unnecessary messages, saving time. Microsoft now connects with customers at scale and responds quickly to social chatter.
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Sprinklr Insights helped Microsoft’s Social Intelligence Practice team analyze 8. 6 billion social mentions in 2021. The team doubled project...completions after switching from an internal tool to Sprinklr. With Sprinklr, Microsoft gained deep insights into hybrid work trends and product feedback. The platform enabled fast, data-driven decisions for marketing and product teams. Sprinklr’s collaboration led to better social listening for Microsoft’s stakeholders.
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Sprinklr Insights helped YG Entertainment track 30 million monthly mentions in four languages. The platform gave YG a unified view... of global fan conversations across 30+ digital and social channels. YG used these insights to identify new markets, like Brazil, and respond quickly to issues, such as negative feedback in the UK. Smart Alerts enabled fast action on customer complaints, improving fan engagement. YG now uses data to shape its business model and plans to expand its use of Sprinklr.
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Sprinklr Marketing helped Ubisoft boost ROI on organic social campaigns. Ubisoft used Sprinklr to centralize content management and track both... global and local performance. Teams shared and localized content for 41 brands across four social channels. Automated workflows and strict permissions reduced risk and saved time. Ubisoft now identifies top-performing assets for reuse, cutting content production costs.
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Stage Entertainment used Sprinklr's AI-powered social listening to save $65,000 and 2,000 hours in one year. The company reused 58%... of its social media assets in 2022. Sprinklr helped Stage Entertainment understand audience sentiment and test new show concepts. Teams across six countries now share content and insights on one unified platform. Social media engagement rates reached up to 15%.
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Sprinklr Social helped HyperSpace boost social media engagement by 642% in just 30 days. The entertainment company unified content publishing,... community management, and social listening on one platform. HyperSpace used Sprinklr to manage Facebook, Instagram, TikTok, YouTube, and more. The team saw a 38 million increase in organic impressions and a 1,150% rise in earned engagement. Positive sentiment about the brand grew by 43% after switching to Sprinklr.
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Sprinklr Service helped Zé Delivery automate 65% of customer cases, up from 35% the previous year. The company used conversational... AI to speed up refunds and improve accuracy. Customer satisfaction rose to 73%. Average resolution time dropped from five days to a few minutes. Zé Delivery projects a 30% reduction in customer service operations during peak seasons.
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Oatly used Sprinklr to plan, execute, and analyze paid ad campaigns on TikTok and other social channels. The team launched... its TikTok presence with a viral video that reached over 193 million views and 80 million likes. Oatly focused on creative, brand-aligned content and measured success by engagement, not follower count. Sprinklr enabled unified campaign management, real-time reporting, and collaboration with their media agency. The platform helped Oatly boost content, track video drop-off rates, and compare performance across channels.
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McDonald's used Sprinklr's benchmarking module to improve its digital strategy. The company wanted better social media insights to stay ahead... of competitors. With Sprinklr, McDonald's compared performance across 28,000 accounts and monitored trends in real time. Custom dashboards gave teams access to key metrics and competitor data. Now, McDonald's can quickly adapt its digital approach and keep its brand strong online.
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Heineken Brazil used Sprinklr to automate 78% of customer cases and cut agent workload by 69%. The team reduced SLA... by 75% and now manages millions of interactions across 22 brands on multiple channels. Sprinklr AI helps them focus on complex cases and improves work-life balance. Social listening with Sprinklr and Salesforce integration lets them spot crises early and deliver insights to marketing. The care team now drives strategic decisions and brand engagement.
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Sprinklr helped Shiseido Japan's makeup marketing team boost owned media account performance by 244%. The team used Sprinklr Insights and... Sprinklr Social to automate reporting and track real-time social data. User-generated content on social media increased by 406% year-over-year. The new data-driven approach let teams quickly adjust campaigns and share learnings. Shiseido Japan now runs more effective, agile social campaigns across its makeup brands.
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Moen used Sprinklr's Unified-CXM platform to speed up social media response times. They improved SLA response time by 9X in... six months and 18X in one year. The platform helped Moen's teams work together better and make decisions using real-time data. Moen now tracks social trends and customer feedback more easily. Their new approach led to recognition from Instagram and Facebook for social innovation.
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Sprinklr's unified customer experience management platform helped Marico boost brand mentions by 92% and engagement by 82%. Marico used Sprinklr... to improve social listening, trendspotting, and risk management. The platform enabled real-time, data-driven decisions and faster response times. Marico's average ecommerce rating doubled, and their response rate to consumers improved by over 95%. The solution supported Marico's digital transformation across global markets.
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Sprinklr Employee Advocacy helped L'Oréal train over 900 ambassadors worldwide. Employees generated 12 million organic impressions and over $200,000 in... earned media value in one year. The program focused on localization, technology, upskilling, and data analytics. L'Oréal aligned advocacy with its editorial calendar and rewarded ambassadors with unique experiences. Executive sponsorship and a strong feedback loop drove measurable ROI and high engagement.
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U. S. Census Bureau used Sprinklr to manage social media for the 2020 Census. They handled a high volume of...inquiries and fought misinformation using AI-based Smart Alerts. Sprinklr helped them connect with households on platforms like Facebook and Twitter. The bureau launched chatbots to answer questions fast. Centralized asset management improved efficiency and ad spend.
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Sprinklr Social helped NASA grow its social media audience without paid promotion. NASA used Sprinklr to audit its audience and... discovered a group of audiophile fans. They launched a SoundCloud account to engage this new audience. NASA connects with niche communities using only organic content. Offline events like NASA Socials turn followers into brand ambassadors. The social team uses Sprinklr to manage real-time updates and control their story.
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Sprinklr Service helped The London Metropolitan Police manage digital public engagement. The platform unified all digital channels, saving over 3,000... workdays for agents. The Met Police cut social media technology costs by 70%. Agents now respond faster and give more personal service. The solution increased citizen satisfaction and reduced manual work.
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Maximus used Sprinklr to consolidate its social media tools into one platform. This change helped the team respond faster and... improved reporting. Employee advocacy grew, with a 70% active rate in the program. Social reach from advocates increased by over 500%, generating $15 million in value. The new strategy made it easier to attract talent and build company culture.
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PDS Health used Sprinklr to manage social media for over 1,000 offices. They automated review responses for 73,600 annual reviews,... saving time and reducing manual work. Sprinklr's real-time insights helped them track patient sentiment and improve engagement. Centralized content management made brand messaging consistent across all locations. The team now uses accurate analytics to guide strategy and measure campaign success.
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Heartland Dental used Sprinklr to manage 800+ social media accounts for 847 locations. They improved patient engagement and streamlined onboarding... with an Active Directory API. The team achieved a 96% adoption rate, up from 32% with their previous tool. They saved 780 hours per year by retaining 1,400 patients through faster response to negative reviews. Heartland Dental saw a 5:1 ROI and $12,000 in annual savings.
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Sprinklr helped a fast-growing healthcare startup manage a surge in social support messages. The company used Sprinklr Service to engage... with customers across Facebook, Instagram, LinkedIn, and X. Automated reporting gave the team insights into customer sentiment and message trends. In one year, positive sentiment messages rose by 815%. Average response time dropped by 25%. The team now uses social listening to compare sentiment with competitors and inform business decisions.
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Sprinklr Insights helped a top automotive brand boost its social media purchase rate by 173%. The company unified customer data... and improved social listening using Sprinklr. Instagram engagement rose by 115% and X engagement by 809%. First response time dropped from 17 minutes to 3 minutes. Automation and reporting features saved $52,000 in yearly operating costs.
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Sprinklr AI Studio helped a luxury car company filter out irrelevant social media mentions. In the first three months, the... company processed 170,000 messages and identified 8% as spam. The AI model achieved 85% accuracy in detecting spam mentions. Manual data cleaning was eliminated, saving time and effort. The company now uses AI to monitor more channels, including regional and messaging apps.
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Honda used Sprinklr to unify customer care across digital and voice channels for its Honda ON online car sales platform. The company replaced... three separate solutions, saving hundreds of thousands of dollars. Honda's teams now manage customer engagement, content, and brand risk from one platform. Over 100 users track marketing effectiveness and monitor 100+ car models. Honda became the first Sprinklr customer to implement voice, enabling seamless omnichannel support.
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Sprinklr helped a global infrastructure and mobility provider unify data across airports, highways, and urban transit. The company saw a... 79% improvement in time to conduct customer sentiment research and reduced real-time data presentation by 11 days. With over 150 active dashboards, teams now access real-time insights and manage social campaigns more efficiently. Sprinklr's unified platform improved brand reputation management, internal communication, and customer satisfaction.
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Translink used Sprinklr to improve passenger support and social media management. The company reduced average case handling time by 36%.... First response time dropped by 16%. Translink now manages eight brands across multiple social platforms from one place. Social listening and AI ticketing help agents respond faster and keep passengers happy. The team saves time with automated reports and unified workflows.
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Sprinklr helped Estafeta Mexicana improve digital marketing and customer care. The team used Sprinklr to manage 13 social media accounts... and streamline content approval. They created a proactive care strategy to engage customers on social media. Estafeta also ran a successful carbon footprint reduction campaign. The company values both innovation and its family-owned culture.
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Sprinklr's AI-native platform powered the Forbes Top 50 CMOs list by providing comprehensive data analysis on marketing influence. The platform analyzed... 8.68 billion social interactions and 6.19 million CMO mentions to rank CMOs based on brand awareness, sentiment, and leadership visibility. This collaboration highlights Sprinklr's capability in unifying social listening, competitive benchmarking, and analytics to offer insights into marketing influence across industries.
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Sprinklr reported a 7% year-over-year revenue growth for Q1 2027, reaching $219. 5 million. The company signed its largest software...deal with a leading global consumer electronics company, marking a significant milestone. This multi-year agreement reflects growing confidence in Sprinklr's platform and solidifies its position in the marketing technology space.
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Sprinklr has acquired the assets of ViralMoment, enhancing its Unified-CXM platform with video-native AI capabilities. This acquisition enables Sprinklr to... offer multimodal customer intelligence by integrating video, audio, and text analysis, addressing the shift towards short-form video in social engagement. The deal aims to improve brand insights and operational workflows by closing gaps in traditional text-based VoC programs.
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