Sprinklr Core Overview

Sprinklr-core offers enterprise-grade customer experience management through a unified AI platform. It integrates products, capabilities, functions, and channels on a single codebase.

Use Cases

Customers recommend Social Media Management, Engagement Management, Communication Management, as the business use cases that they have been most satisfied with while using Sprinklr Core.

Other use cases:

  • Advertisement
  • Content Management
  • Workflow Management
  • Collaboration
  • Social Media Marketing
  • Helpdesk Management
  • Campaign Management
See all use cases See less use cases

Business Priorities

Improve ROI and Acquire Customers are the most popular business priorities that customers and associates have achieved using Sprinklr Core.

Other priorities:

  • Build Brand Awareness
  • Enhance Customer Relationships
  • Improve Brand Engagement
  • Improve Digital And Social Presence
  • Manage Risk
  • Improve Internal Communications
  • Enter New Markets Internationally Or Locally
  • Establish Thought Leadership
  • Increase Sales & Revenue
  • Grow Market Share
  • Scale Best Practices
  • Improve Visibility
  • Launch New Products
See all business priorities See less business priorities

Sprinklr Core Use-Cases and Business Priorities: Customer Satisfaction Data

Sprinklr Core works with different mediums / channels such as Social Media.

Sprinklr Core's features include Dashboard, Personalization, Alerts: Popups & Notifications, etc. and Sprinklr Core support capabilities include AI Powered, Chat Support, 24/7 Support, etc. also Sprinklr Core analytics capabilities include Analytics, and Custom Reports.

Reviews

"We use Sprinkr Smart Alerts for diagnostics and to report out on the most impactful alerts. The reaction from teams across McDonald’s has been very positive. Our risk management team said the alerts were timely and useful. Our global policy team sai...d, the alerts are very relevant. And, our human rights team said, this tool alerts me about the issues going viral." - Jola Oliver

Sprinklr Core, Tubular, Renderforest Video, InVideo, Fomo, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Sprinklr Core

Top Industries

  • Marketing and Advertising
  • Non-Profit Organization Management
  • Computer & Network Security

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

Sprinklr Core is popular in Marketing And Advertising, Non-Profit Organization Management, and Computer & Network Security and is widely used by Large Enterprise, Enterprise, and Mid Market.

Sprinklr Core Customer wins, Customer success stories, Case studies

How does Sprinklr Core facilitate Social Media Management?

Why is Sprinklr Core the best choice for Engagement Management?

How efficiently Does Sprinklr Core manage your Communication Management?

How does Sprinklr Core address your Content Management Challenges?

21 buyers and buying teams have used Cuspera to assess how well Sprinklr Core solved their Social Media Marketing needs. Cuspera uses 4249 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

CUSTOMERS TESTIMONIALS
Sprinklr Core testimonial

Jola Oliver

Director, Global Social Media Intelligence

McDonald's

We use Sprinkr Smart Alerts for diagnostics and to report out on the most impactful alerts. The reaction from teams across McDonald’s has been very positive. Our risk management team said the alerts were timely and useful. Our global policy team said, the alerts are very relevant. And, our human ri...ghts team said, this tool alerts me about the issues going viral.

Testimonial By Jola Oliver
Sprinklr Core testimonial

BRITTANY NEISH

Sr. Social Strategist, Moen

Moen

Before, when everything was so siloed, it was impossible to centralize our data in one place or understand what was happening from a social standpoint across the industry. Now that we have Sprinklr, it’s provided that transparency and efficiency we lacked before. Testimonial By BRITTANY NEISH
Sprinklr Core testimonial

Marena Bitz

Social Media Strategist

MGM Resorts International

I utilize Sprinklr Asset Management, Editorial Calendar, Approval Dashboards and Reporting. The Asset Manager has greatly improved my workflow because it gathers assets from all of our content creators in one space that is easily accessible. Testimonial By Marena Bitz
CUSTOMERS TESTIMONIALS
Sprinklr Core testimonial

Jola Oliver

Director, Global Social Media Intelligence

McDonald's

We use Sprinkr Smart Alerts for diagnostics and to report out on the most impactful alerts. The reaction from teams across McDonald’s has been very positive. Our risk management team said the alerts were timely and useful. Our global policy team said, the alerts are very relevant. And, our human ri...ghts team said, this tool alerts me about the issues going viral.

Testimonial By Jola Oliver
Sprinklr Core testimonial

BRITTANY NEISH

Sr. Social Strategist, Moen

Moen

Before, when everything was so siloed, it was impossible to centralize our data in one place or understand what was happening from a social standpoint across the industry. Now that we have Sprinklr, it’s provided that transparency and efficiency we lacked before. Testimonial By BRITTANY NEISH
Sprinklr Core testimonial

Marena Bitz

Social Media Strategist

MGM Resorts International

I utilize Sprinklr Asset Management, Editorial Calendar, Approval Dashboards and Reporting. The Asset Manager has greatly improved my workflow because it gathers assets from all of our content creators in one space that is easily accessible. Testimonial By Marena Bitz
 

Aramex partners with Sprinklr to elevate customer experience

Aramex has expanded its partnership with Sprinklr to enhance digital customer experience across 65+ countries. Aramex will leverage Sprinklrs Unified-CXM platform, including Case Management, Sprinklr... Voice, and Conversational AI, to deliver AI-driven, scalable customer interactions. The collaboration builds on Aramexs use of Sprinklr Service since 2022, integrating automation and WhatsApp for improved last-mile delivery and 24/7 customer support.

Read on →

Lenovo - Consumer Electronics - consumer electronics

Lenovo wanted to improve their social media strategy. They used Sprinklr Advocacy to help employees create and share content that mattered to them and their networks. The tool worked for all regions ...and company initiatives. Lenovo saw a 260% increase in social sharing. This helped them reach more people and build a stronger brand online.

Read on →

Acer - Consumer Electronics - consumer electronics

Acer had trouble managing many social media accounts and reports across 160 countries. They wanted to make their marketing and customer service work better together. Acer used Sprinklr to bring all t...heir marketing and service workflows into one place. This helped them keep their brand the same everywhere and make decisions faster. With Sprinklr, Acer published over 30,000 marketing posts in 6 months, increased customer care responses by 18%, and reused marketing assets 50% more often.

Read on →

Standard Chartered Bank - Banking - banking

Standard Chartered Bank wanted to make online banking easier and faster for its customers. The bank needed to monitor conversations across all channels and understand customer needs better. They used... Sprinklr’s unified platform to track interactions, listen on social channels, and analyze customer data. In four years, they handled one million customer engagements. Social care interactions grew by 10% year over year. 90% of first responses happened within 10 minutes.

Read on →

Uber - Transportation/trucking/railroad - transportation/trucking/railroad

Uber wanted to improve customer service as it grew worldwide. The company used Sprinklr to manage brand content and respond to customer needs faster. Uber added more team members and used Sprinklr AI... to handle many customer messages. With Sprinklr Service, over 1,000 agents now help customers quickly. Uber saw a 33% reduction in first response time, an 8% improvement in case response SLA, and 89 seconds less in average case handling time.

Read on →

IKEA - Retail - retail

IKEA wanted to better understand what people say about their brand online. They needed a way to watch social media and news all the time and share what they learned with their teams. IKEA used Sprink...lr’s platform to get real-time insights and alerts about their brand. The solution helped them spot trends and possible problems early. Now, IKEA can see how their brand is doing around the world and share clear reports with their teams.

Read on →

How to Use AI-Powered Social Listening to Boost Your Social Media Strategy

Video Thumbnail

Frequently Asked Questions(FAQ)

for Sprinklr Core

What is Sprinklr Core?

Sprinklr Core is a Unified platform built with a single architecture for unstructured customer data and built to scale across future modern channels. It can be used by enterprises in industries such as Technology, Telecom, Healthcare, Marketing, Financial Services and more.

Sprinklr Core features include Automation Engine, Workflow and Collaboration, Analytics, Listening, Integrations & API, Visualization, Governance and Data Management.

Sprinklr Data Management feature enables collection of disparate data from across the organization and a data engine for unification of structured and unstructured data, unlimited custom fields and a Marketplace.

Sprinklr Listening covers a wide range of social networks and messaging platforms, and news sites, forums, and blogs. It provides AI based analysis and insights on customer preferences and choices across regions. Sprinklr Governance provides role-based permissions, two factor authentication, and SSO integration to control the access to the functions in the platform. It also ensures all content published from the platform is reviewed and approved.

What is Sprinklr Core used for?

Sprinklr Core is a Social Media Marketing Software mainly used by its customers to Improve ROI and Acquire Customers by Social Media Management, Engagement Management and Communication Management .

What are the top features of Sprinklr Core?

Dashboard, Personalization and Alerts: popups & Notifications are some of the top features of Sprinklr Core.

Who uses Sprinklr Core?

Sprinklr Core is used by Marketing And Advertising, Non-Profit Organization Management and Computer & Network Security among other industries.

What are Sprinklr Core alternatives?

Tubular, Renderforest Video, InVideo and Fomo are popular alternatives for Sprinklr Core.

Where is Sprinklr Core located?

Sprinklr Core is headquartered at 29 West 35th Street, 7th Floor, New York, NY 10001 USA.
lightning

Peers used Sprinklr Core for social media management and engagement management

Sprinklr Core Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.07/5

Read Reviews (114)
Analytics

4.39/5

Read Reviews (354)
Custom Reports

4.28/5

Read Reviews (666)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.07/5

Read Reviews (114)
Analytics

4.39/5

Read Reviews (354)
Custom Reports

4.28/5

Read Reviews (666)

Sprinklr Core Integrations

Sprinklr Core integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import
Data Export

Software Failure Risk Guidance

?

for Sprinklr Core

Overall Risk Meter

Low Medium High

Top Failure Risks for Sprinklr Core

Sprinklr Inc. News

Product

Sprinklr Delivers Spring '26 Release Enhancing CX AI

Sprinklr's Spring '26 Release enhances its Unified-CXM platform with explainable AI agent testing, new copilots, and governance tools. Key features include Autonomous Evaluation for AI agent validation, a no-code AI+ Studio for agent and workflow creation, and expanded copilots for marketing and customer feedback. The update aims to improve trust and operational metrics like first call resolution and average handle time.

Product

Sprinklr Announces Spring '26 Release, Advancing AI Insights

Sprinklr has launched its Spring '26 Release, enhancing AI-powered insights, marketing automation, and service intelligence. This update introduces AI Agents for autonomous customer issue resolution and an improved AI+ Studio. These advancements aim to enhance automation and create personalized customer experiences, supporting enterprises in achieving measurable outcomes.

Product

Sprinklr springs forward with platform update

Sprinklr has launched its Spring '26 Release (26.4), introducing new AI agent testing capabilities and enhancements to its Agent Copilot feature. This update aims to improve customer experience management by offering AI-powered insights and real-time assistance for contact center agents. The release includes Autonomous Evaluation for better AI agent transparency and performance analytics.

Product

Sprinklr Delivers Spring 26.4 AI Platform

Sprinklr has launched its Spring 26.4 AI platform, enhancing its customer experience capabilities with new features and improvements.

Sprinklr Inc. Profile

Company Name

Sprinklr Inc.

Company Website

//sprinklr.com

Year Founded

2009

HQ Location

29 West 35th Street, 7th Floor, New York, NY 10001 USA

Employees

1001-5000

Social

Financials

PRIVATE