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Hospitality Case Studies and Customer Success Stories with Sitecore CDP
Grand Casinos (MLCV)
- Hospitality
- Medium
Onamia, USA
Sitecore XM Cloud and Sitecore Search helped Grand Casinos boost hotel bookings by 443%. The new digital platform made it... easier for guests to book rooms and join the loyalty program. Grand Casinos saw a 115% rise in total bookings and an 83% increase in time spent on site. Return visits grew by 22% and abandoned bookings dropped by 53%. The platform is now faster, more intuitive, and more responsive than before.
Sitecore helped Scenic Tours speed up content creation by 40%. The company improved web page load times by 1,200%. Marketers... now update content without IT help. Site visits increased by 42%. Finding content is 70% faster. Scenic Tours uses Sitecore to reach new customers and boost business growth.
Sitecore Content Hub helped Michelin Experiences cut image publishing time from days to minutes. The team now manages 155,000 restaurant... images and 60,000 review translations for 28,000 restaurants worldwide. An integrated online app lets restaurant owners upload and manage images easily. The solution automates image processing and translation workflows. Michelin Experiences now supports faster updates and global expansion with a scalable digital platform.
Mandarin Oriental Hotel Group
- Hospitality
- Large
Hong Kong, Hong Kong
Sitecore helped Mandarin Oriental Hotel Group boost brand loyalty by 25%. The group used Sitecore Managed Cloud to modernize 36... websites with a headless architecture. This made booking easier and faster for guests. The new platform improved ecommerce experience by 62% and increased returning visitors by 49%. Mandarin Oriental also saw a 42% rise in new site visits and 25% more sales from returning guests.
Kerzner used Sitecore Content Hub to launch Atlantis The Royal and reach a global audience. The team doubled page personalization... conversions and achieved an eightfold increase in conversions for targeted booking abandonment. Abandoned booking conversions based on location rose by 64%. Server response times improved 13 times. The digital team cut website launch time in half and tripled the speed of activating interactive content. Over 200 modular marketing assets were delivered in real time, and image sizes were reduced by up to 71% for mobile, boosting Google Lighthouse scores.
Sentosa Development Corporation (SDC)
- Hospitality
- Medium
Singapore, Singapore
Sitecore helped Sentosa Development Corporation boost visitor engagement with personalized digital experiences. SDC used Sitecore Personalize and Sitecore CDP to... connect customer data and deliver real-time omnichannel journeys. The new platform made marketing more effective and increased click-through rates by 4% in four months. Sales conversions rose by 1% after launch. SDC now enjoys faster time-to-market and greater business agility with a composable web architecture.
Sitecore helped Greene King migrate 1,704 websites from 80 domains to a single digital platform. The new Sitecore solution improved... mobile optimization for 70% of users and increased site sessions by 4%. Reservation conversions rose by 0.6%, delivering a projected 37% internal rate of return over five years. Greene King also boosted accessibility, streamlined booking, and improved Google rankings. The digital team raised booking click-throughs by 23% by making the booking button more prominent.
Cracker Barrel Old Country Store
- Hospitality
- Large
Lebanon, USA
Cracker Barrel Old Country Store used Sitecore Experience Commerce to unify its digital experience. The company combined web, mobile, and... app platforms into a single digital store. Guests can now order food, catering, and retail items with one cart and account. Online sessions rose 25.5%, new web visitors grew 36.2%, and returning visitors increased 14.3%. Digital purchases jumped 100.3%, and online revenue improved by 116.8%. Sitecore helped Cracker Barrel boost personalization, loyalty, and convenience for guests.
EGC (Experience Gold Coast)
- Hospitality
- Medium
Gold Coast, Australia
Sitecore helped EGC boost tourism in Gold Coast. EGC used Sitecore SaaS to build a modern digital experience platform. The... new site increased web traffic by 48.5%. Visitors spent 17% more time per session. Business opportunities grew by 164%. Bookings and event participation rose by 119%. EGC reached new audiences and raised the city's global profile before the 2032 Olympics.
Tourism Ireland used Sitecore Experience Platform to transform Ireland. com. The new site helped personalize visitor journeys and guide users...from planning to visiting Ireland. This digital change led to higher conversions and better personalized experiences. Tourism Ireland aimed to attract 12 million visitors by 2022. Sitecore supported their global tourism strategy with scalable personalization.
Sitecore XM Cloud and Sitecore Search helped Grand Casinos boost hotel booking initiations by 443%. The new website improved booking... flow and loyalty program access. Total bookings rose 115%. Return visits increased 22%. Abandoned bookings dropped 53%. Visitors spent 83% more time on the site. The platform was faster and more intuitive for the team.
Sitecore Experience Manager CMS helped Scenic Tours speed up content creation by 40%. The company improved page load speeds by... 1,200% and made it 70% faster to find content. Marketers no longer need IT help to update the website. Site visits increased by 42% after the upgrade. Scenic Tours now delivers personalized digital experiences for luxury cruise customers.
Banking Case Studies and Customer Success Stories with Sitecore CDP
Emirates NBD
- Banking
- Very Large
Dubai, UAE
Sitecore powered the Emirates NBD mobile banking app, helping the bank boost user engagement and revenue. The app delivered 25%... more online sales and 150% more monthly revenue from the 'Shop by Amazon' section. App downloads surpassed 100,000, and user traffic grew by 119%. The average time spent in the app jumped 228% to four minutes. Sitecore enabled the marketing team to update the app without outside help, driving faster innovation.
Sitecore's content management system helped Suncoast Credit Union modernize its digital experience. Suncoast saw an 8% increase in new membership... applications after launching the new website. Website search queries rose by 18%, while users found what they needed with 9% fewer searches per session. The new "Express Lane" feature made it easier for members to access key content. Suncoast also achieved a fivefold improvement in Google Lighthouse scores, boosting site speed and accessibility.
Sitecore XM Cloud helped Sparebanken Vest boost productivity by over 80%. The bank reduced front-end code deployment time by 88%,... from 40 minutes to just 5 minutes. Customer engagement and satisfaction scores increased after the migration. The new platform made site management easier and improved Google rankings. Sparebanken Vest now delivers digital banking services faster and more efficiently.
HSBC Commercial Banking (HSBC CMB)
- Banking
- Very Large
London, UK
HSBC Commercial Banking used Sitecore Experience Manager to launch a new digital proposition across 50 markets. The project focused on... creating a customer-centric, data-driven experience to better understand client behaviors. HSBC saw a 45% increase in leads in Canada and a 15% increase in Australia. Users were five times more likely to express interest in contacting HSBC. The solution positioned HSBC as a key partner for both SMEs and large enterprises.
First Abu Dhabi Bank used Sitecore to consolidate six business websites onto a single cloud-based platform. The bank upgraded to... Sitecore Experience Platform v10.1 and added Sitecore Experience Manager and Content Hub, hosted on Microsoft Azure. This move improved site development speed by 30% and reduced time-to-market for new services by 25%. FAB teams now manage content without technical help, and overall user productivity increased by 30%. The bank also achieved significant cost savings and easier IT management.
Emirates NBD used Sitecore to upgrade its More lifestyle app. The bank wanted to keep and attract customers in a... crowded UAE market. Sitecore helped Emirates NBD deliver hyper-personalized offers based on real customer data and preferences. The app saw over 30,000 downloads after launch. Customers now get offers that match their interests and spending habits. This improved loyalty and made the app more valuable for users.
Banque canadienne de l’Ouest (Canadian Western Bank)
- Banking
- Large
Edmonton, Canada
Sitecore helped Canadian Western Bank boost conversion opportunities by 50%. The bank saw a 70% gain in productivity after using... Sitecore’s personalization features. CWB improved digital adoption, with unique views up 35% and mobile traffic up 262%. The marketing team used analytics to target campaigns and personalize content for business and personal banking clients. Sitecore enabled faster content management and reduced reliance on IT staff.
Sitecore powered the More from Emirates NBD mobile banking app, boosting user engagement and loyalty. The app now delivers over... 5,000 personalized deals and offers. Emirates NBD saw a 25% increase in online sales and 150% higher monthly revenue from the ‘Shop by Amazon’ feature. App sign-ups tripled, downloads topped 100,000, and visitor traffic grew by 119%. The marketing team can now update the app without outside help, using Sitecore’s simple platform.
Sitecore’s CMS helped Suncoast Credit Union boost new membership applications by 8%. The new website improved digital experiences and made... content easier to find. Suncoast saw 18% more site searches and a 14% rise in engaged users per session. The platform’s AI-powered workflows and cloud-first setup made updates faster and more secure. Suncoast now manages content, personalization, and analytics in one place.
Manufacturing Case Studies and Customer Success Stories with Sitecore CDP
SCHOTT
- Manufacturing
- Large
Mainz, Germany
Sitecore helped SCHOTT build a digital marketing platform for many products and industries. SCHOTT used Sitecore XP and Content Hub... to connect business units and manage digital assets. The new site supports 30,000 assets in 8 languages for 40 countries. SCHOTT cut website pages by 50% and grew monthly visitors by 67%. The platform lets teams work together and reach new markets.
Sitecore Experience Platform helped Purmo unify multiple brands under one digital platform. Purmo improved internal communication and managed product data... across countries. The company increased sales by gaining new customers and upselling high-margin products. Customer satisfaction went up and costs dropped by cutting duplicate work and print materials. Employees felt more connected as one company. Integrations included Microsoft Azure and InRiver PIM.
Bru Textiles used Sitecore XM Cloud and Sitecore 360 to cut digital marketing costs by 15% over five years. The company moved... its digital operations in-house, reducing technical complexity and IT needs. Sitecore 360 workshops helped Bru reduce learning time by 30%. The team launched a new site in just three weeks, supporting multiple languages and markets. Bru avoided expensive consultants and saved 20% on cloud transition and web development costs.
Atkore used Sitecore to unify four brands and launch nine regional websites on a single digital platform. The company improved... user experience and consistency for customers worldwide. Monthly users increased by 115%. Page load times became five times faster, with 90% loading in one second. Atkore centralized digital assets, reduced duplication, and accelerated site deployments to five minutes. The new platform supports localized content, languages, and product offerings across global markets.
Brady Corporation used Sitecore to centralize content and operations for 17 multilingual sites in 30 countries. The company built a... new e-commerce platform using Sitecore OrderCloud, Personalize, Discover, and Experience Manager. This API-first, headless architecture integrated with SAP ERP and improved flexibility and scalability. Brady streamlined order management and reduced time spent on maintenance. The result was higher productivity, better customer experiences, and growth in new and existing customers.
BDR Thermea used Sitecore XM Cloud to boost digital agility and support a shift from B2B2C to B2B partner sales. The team migrated... 20 global sites, creating 13 templates and 46 components for consistent content management. Productivity rose by 790% and back-office performance improved by 50%. The company expects to save €500,000 annually. Mobile page speeds increased by 390%, desktop by 79%, and new site visits grew by 43%.
Sitecore XM Cloud helped BDR Thermea boost productivity by 790%. The company unified 20 legacy websites into a single composable... platform. Marketers now create content faster and developers work more efficiently. Back-office performance improved by 50%. The new platform saves over 500,000 euros per year and increased new site visits by 43%. Mobile page speeds improved by up to 390%.
Sitecore helped SCHOTT build a digital marketing platform for multiple products and industries. SCHOTT launched a new website in eight... languages, serving 30,000 digital assets to 40 countries. The site now has 50% fewer pages, dropping from 12,000 to 6,000. Monthly visitors increased by 67%. Marketers from different business units now collaborate more easily. The platform supports both existing and new customers across diverse markets.
Retail Case Studies and Customer Success Stories with Sitecore CDP
Bachman's
- Retail
- Medium
Minneapolis, USA
Sitecore OrderCloud helped Bachman's boost online revenue by 4%. The average order value grew by 15%. Customers now finish orders... online without help. Abandoned carts dropped and support calls fell by 8%. Bachman's can launch promotions faster and recommend products based on past purchases. The new platform supports loyalty programs and connects with ERP and CRM systems.
Sitecore helped Pet Supplies Plus grow sales and improve customer satisfaction. The company replaced its old web platform with Sitecore's... modern digital experience platform. This new system supports both online and in-store sales. It makes content management and digital asset handling easier. The solution also boosts site reliability and security. Pet Supplies Plus now delivers better customer experiences and can scale to meet higher demand.
Sitecore Experience Platform and OrderCloud helped jonastone boost revenue by 25% in three years. The company unified six domains into... one multilingual site, making it easier for customers to find and buy products online. Marketing teams can now launch content faster and personalize experiences for different countries. The new site improved Google rankings by 30% and earned a 4.83 out of 5 rating from customers. Jonastone also cut website development and personalization time by 85%.
Sitecore helped Foodstuffs New Zealand manage 700,000 digital assets across 500 stores. The company used Sitecore Content Hub DAM to... centralize assets and improve collaboration. Foodstuffs launched new sites 25% faster with a library of reusable components. The platform handled a 700% spike in web traffic with cloud scaling. Teams now find and use digital assets more easily, boosting efficiency and digital growth.
Sitecore OrderCloud helped Bachman's boost ecommerce sales by 6. 31%. The retailer improved average order value and saw a 9.92%...increase in conversion rates. Time spent on site rose by 11.47%, and new site visits grew by 14.63%. Bachman's made site management faster and easier with SaaS integrations. Customers now enjoy a smoother online shopping experience and faster page loads.
Sitecore helped The Tile Shop speed up its website by 5x, cutting page load times from 14 to 2. 7 seconds. The...retailer now delivers content 50% faster and can update its ecommerce site without relying on developers. Sitecore’s headless, composable architecture lets The Tile Shop connect digital and in-store experiences. Marketers can quickly launch new content and target both B2B and B2C customers. The new platform supports omnichannel sales and helps increase market share.
Sitecore OrderCloud helped Bachman's improve its online shopping experience. The company saw a 4% increase in online revenue and a... 15% rise in average order value. Abandoned orders dropped, and support calls fell by 8%. Customers now find products faster and get better recommendations. Bachman's can launch promotions more quickly and manage loyalty programs more easily.
Consumer Goods Case Studies and Customer Success Stories with Sitecore CDP
Rust-Oleum
- Consumer Goods
- Large
Vernon Hills, USA
Rust-Oleum used Sitecore Experience Platform to build a web app for over 500 paint colors. The app lets users pick... colors, calculate paint needs, and buy online or in-store. It integrates with Menards for seamless checkout. Customers get a fast, personalized experience. The solution improved both online and in-store shopping.
Procter & Gamble used Sitecore Experience Platform to unify their digital marketing. They consolidated 10 content management systems into one... platform. This helped them manage over 800 online properties across 80 countries. The new system reduced costs by 33%. P&G now delivers a consistent brand experience worldwide.
Sitecore powered the JoltX platform for Procter & Gamble. P&G needed a flexible, easy-to-use platform to boost engagement in 13... markets. Using Sitecore XP and JSS, they built a cloud-native solution for real-time content updates. After launch, consumer conversions rose by 120%. Speed improved by over 400%, and performance by 200%. The platform also increased accessibility, earning a 97/100 Google Lighthouse score.
L'Oréal used Sitecore to manage over 320 websites across 14 brands. The team automated content workflows and used GenAI to... improve SEO, saving 120,000 hours and cutting localization costs by 75%. Integrating Sitecore with GlobalLink and OpenAI GPT reduced manual work and sped up content publishing by 80%. L'Oréal now delivers digital experiences faster, with lower costs and better user engagement.
Kimberly Clark used Sitecore XP to launch 108 new brand websites across 114 markets. The company reduced website launch time... by 50% and cut bounce rates by 20%. Site visits increased by 300%, and new visits rose by 34%. Teams now create and publish content faster with scalable, reusable components. Sitecore XP helped Kimberly Clark lower maintenance costs and boost conversion rates.
Thule used Sitecore’s composable solutions to refresh its website and launch new direct-to-consumer e-commerce in 11 markets. The company aimed... to support aggressive growth and deliver seamless omnichannel experiences. With Sitecore, Thule increased B2C revenues by 47% and boosted overall sessions by 5%. Conversion rates rose 35% and engagement-per-session improved by 10%. Thule eliminated siloes and built new digital components faster.
Construction Case Studies and Customer Success Stories with Sitecore CDP
Meritage Homes
- Construction
- Large
Scottsdale, USA
Sitecore Experience Platform helped Meritage Homes transform its digital home buying process. The company replaced a complex, fragile content system... with a composable, headless platform. This let marketing teams update web content without IT help. The new site improved customer experience and increased site traffic. Meritage Homes saw a 17% rise in new customer offers after the digital overhaul.
Sitecore Experience Platform helped Rawson Homes launch a new website and Dreambuilder app. The solution improved the home buying process... with 3D visualization and easier navigation. Rawson Homes saw a 42% increase in sessions and 40% more users year over year. Mobile usage rose by 65% and returning users increased by up to 33%. Customers now enjoy a less stressful and more engaging experience.
Sitecore Content Hub helped Grupo Hilti manage 80,000 digital assets in one place. The company improved employee productivity and customer... experience with better search, security, and access to digital content. Marketing and sales teams in 100 countries now use the platform to share and manage assets. The IT team no longer worries about system updates or infrastructure. Hilti successfully launched 4,000 assets for its biggest product launch using Sitecore Content Hub.
Sitecore XM Cloud helped CIMIC Group rebuild 13 brand websites. The group improved content creation speed by 240%. Sitecore Search... made site search 33% faster. Monthly new site visits rose by 8.3%. Marketing teams now launch new sites 100% faster. Automated workflows cut operational maintenance by 70%.
Sitecore helped Meritage Homes transform its digital home buying process. The company replaced a complex content management system with a... composable, headless platform. This change let field marketers update web content without IT help. The new website improved customer experience and increased site traffic. Meritage Homes saw a 17% rise in new client offer submissions. The business can now test new ideas faster and manage content more easily.
Sitecore helped Rawson Homes launch a new website and a 3D Dreambuilder app. The goal was to make home buying... easier and less stressful. Rawson Homes saw a 42% increase in sessions and a 45% rise in new users. Mobile usage grew by 65%. Customers spent more time on the site. The new tools improved customer experience and set Rawson Homes ahead of competitors.
NTUC used Sitecore XP to migrate 62 union and organizational websites to a single digital platform. The new system lets... NTUC launch new sites 500% faster. Online union membership sign-ups grew by over 39,000, and website traffic increased by 33%. Sitecore Content Hub DAM helps NTUC manage digital assets and content workflows. Integrations with Linkpass, Coveo, and OKTA improve user management and search.
Sitecore helped NMDP unify its digital presence and simplify business processes. NMDP replaced outdated systems with Sitecore Experience Manager, Experience... Platform, CDP, and Personalize. The new platform reduced website pages by 90% and improved search and personalization. NMDP saw a 132% increase in volunteer searches and became the top site for bone marrow donation searches. Marketing teams now launch campaigns and update content without outside help.
Instituição de caridade não identificada
- Non Profit Organization Management
- Large
Sitecore Digital Experience Platform helped a charity cut bounce rates by 30%. The new platform doubled average pages read and... increased referrals to direct services tenfold. Staff now produce digital content in half the time. Over 400,000 users accessed a COVID-19 hub launched with Sitecore. The site now scores 4.5 out of 5 for information quality.
Beyond Blue
- Non Profit Organization Management
- Medium
Melbourne, Australia
Sitecore XM Cloud helped Beyond Blue boost engagement by 50%. The new digital platform made it easier for people to... find mental health support. First-time website visitors increased by 35%. Requests for help and support rose by 40%. The site now loads six times faster and is easier to use. Beyond Blue can now offer chat, forums, and interactive tools for mental health.
AdoptAClassroom.org
- Non Profit Organization Management
- Small
Minneapolis, USA
AdoptAClassroom. org used Sitecore OrderCloud to launch an online marketplace for teachers. The new platform connects multiple suppliers and lets...teachers order classroom supplies from different vendors in one transaction. It integrates with Salesforce and supports punch-out features for thousands of products. Administrators can easily update products and users, and the system adapts to future business needs. The result is a much better experience for teachers and administrators compared to the old system.
Education Case Studies and Customer Success Stories with Sitecore CDP
General Assembly
- Education
- Medium
New York, USA
General Assembly used Sitecore XM Cloud to build a modern digital experience platform. They improved page load speed by 12.5%... and saw organic traffic exceed projections by up to 25%. The conversion rate from visitor to lead tripled. Paid search click-to-lead conversions rose by 43%. Students now get more personalized and easier-to-find content. The marketing team can update content much faster, often in less than a day.
Sitecore helped POLIMI GSoM, a top 100 global business school, unify its digital experience in just six months. The school replaced... fragmented systems with Sitecore OrderCloud, Search, XM Cloud, and Personalize. Page load times improved by 300%. Operational efficiency doubled, and content management costs dropped by over 100%. Students can now enroll in just five minutes thanks to automated e-commerce and payment integration.
Michigan State University
- Education
- Very Large
East Lansing, USA
Michigan State University used Sitecore's content management system to unify over 100 departmental websites. The new platform improved digital journeys... for students and staff. MSU saw a 200% increase in information request submissions and a 20% rise in virtual tour sign-ups. SEO visibility improved by 44%. Marketers now launch sites faster, saving 60% in effort. The solution reduced technical issues and improved brand consistency.
California Teachers Association Member Benefits (CTAMB)
- Education
- Large
Burlingame, USA
Sitecore XM Cloud helped California Teachers Association Member Benefits improve user experience for educators. The new site loads 67% faster... and has a 40% better PageSpeed on mobile and 45% on desktop. AI-powered search lets members find resources quickly. Automated cloud updates lower maintenance and costs. Integration with Azure B2C and MS Dynamics CRM streamlines member access and data management.
Sitecore XM Cloud helped General Assembly boost visitor-to-lead conversions by 3x. Page load speed improved by 12.5%, and organic traffic... exceeded projections by 25%. The solution enabled fast content updates and better personalized experiences for learners. Salesforce CRM integration streamlined lead management. Marketing teams now refresh content in less than a day. Users enjoy a more intuitive and accessible website.
Insurance Case Studies and Customer Success Stories with Sitecore CDP
Safeco Insurance
- Insurance
- Large
Seattle, USA
Safeco Insurance used Sitecore Experience Platform and Salesforce to connect data and automate agent communications. The company removed data silos... and enabled dynamic, personalized content for independent agents. Safeco built a data lake to link Sitecore XP, Salesforce Marketing Cloud, and Salesforce Sales Cloud. This led to a 33% increase in agent engagements, the highest ever recorded for the company. The solution also reduced manual data integration and improved cross-channel marketing.
Sitecore Search helped LB Forsikring boost user engagement on its website. The insurer replaced its old search tool, which failed... 50-55% of the time, with AI-powered Sitecore Search. Now, 96% of searches return results, and search responses improved by 113%. The marketing team manages search features with less IT help. LB Forsikring cut site defects by 82% and sped up new feature launches by 72%.
Sitecore helped Co-operators, a leading Canadian insurer, boost quotes by 130% and conversions by over 50%. The company integrated Sitecore... XP with Salesforce Marketing Cloud to deliver a modern, personalized digital experience. Content publishing became four times faster, and product relevance grew by 17%. Sitecore's platform also cut page load times by 11% and saved $200,000 per year in operational costs. Co-operators now identifies more cross-selling opportunities and updates content daily.
Acrisure used Sitecore XM Cloud to launch a new direct-to-consumer website in just four months. The platform integrated AI and... Google Cloud, enabling personalized digital experiences and faster content creation. Marketing teams now work more efficiently with intuitive tools. Page load speeds doubled, and SEO scores improved by 80%. The new site supports Acrisure’s growth in the insurance market.
Achmea used Sitecore Experience Platform to upgrade its digital pension management for Centraal Beheer. The company aimed to improve customer... engagement with personalization, automation, and self-service tools. Achmea integrated secure login and streamlined content management, reducing manual work for staff. The new platform led to a 30% growth in digital pensions and increased site visits. Customers now enjoy a unified online experience for managing financial needs.
Swiss Post
- Transportation/Trucking/Railroad
- Large
Bern, Switzerland
Sitecore helped Swiss Post simplify its digital services. The company used Sitecore Experience Manager and machine learning to improve customer... experience. Swiss Post saw an 89% increase in site views and a 300% rise during Covid. Mobile usage grew by 20%. Content pages were reduced by 37%, making navigation easier for users.
DP World
- Transportation/Trucking/Railroad
- Very Large
Dubai, UAE
Sitecore Experience Platform helped DP World unify 30 separate brand sites. The new platform delivers personalized content in real time... across many countries and languages. DP World integrated port systems for ship and cargo tracking. The solution improved brand perception from container sales to value-added logistics. Local teams can now launch new sites and content within a consistent brand identity.
Aer Lingus
- Transportation/Trucking/Railroad
- Large
Dublin, Ireland
Sitecore helped Aer Lingus boost conversion rates by 1,675%. The airline used Sitecore DXP, CDP, Connect, and Personalize to improve... digital experiences. Dynamic homepage banners and targeted offers increased digital check-in engagement by 2.5%. Aer Lingus achieved an 805% marketing ROI. The project drove a data-driven mindset across the business.
Swiss Post
- Transportation/Trucking/Railroad
- Large
Bern, Switzerland
Sitecore helped Swiss Post simplify access to digital services for millions of users. Swiss Post used Sitecore Experience Manager and... machine learning to improve navigation and content relevance. The company gained 89% more site views, with a 300% increase during the Covid period. Mobile use rose by 20% and dwell time increased by 12%. Swiss Post also reduced content pages by 37%, making the site easier to manage.
NTT
- Information Technology And Services
- Very Large
Tokyo, Japan
NTT used Sitecore to build a global website with localized content in many languages. The new site increased brand awareness,... reaching 20,000 visits and 1,000 searches per month. During a COVID-19 campaign, daily traffic rose by 150% to 5,000 visits. A landing page saw form submissions jump from 170 to 10,000 per month. NTT teams quickly launched campaign sites and improved customer interaction.
Microsoft
- Information Technology And Services
- Very Large
Redmond, USA
Sitecore Experience Platform, Content Hub, and Sitecore AI helped Microsoft transform its Partner Network. Microsoft improved content personalization and management... for 6.6 million unique visitors. The solution reduced unknown site visitors to 11% and converted 19% of members to paying partners. Personalization generated 940 qualified leads in six months. Engagement increased by 244% and content creation became 30% faster.
Avanade
- Information Technology And Services
- Large
Seattle, USA
Sitecore helped Avanade rebuild its website, leading to a 200% increase in sales and a 100% rise in pipeline leads. The new Sitecore-powered... site improved user engagement, with a 43% increase in visitors viewing three or more pages and a 13% rise in return visits. Avanade marketers now create pages 33% faster and see 111% more contact forms filled. Integration with Marketo and Microsoft Dynamics streamlined marketing automation and CRM.
Fujitsu
- Information Technology And Services
- Very Large
Tokyo, Japan
Fujitsu used Sitecore to centralize web content creation. They replaced 80,000 legacy pages with 14 unified templates. This change improved... brand consistency and message quality. The new website led to a 33% increase in top-page engagement. Time to market for content improved by 36%. Sitecore helped Fujitsu deliver a seamless digital experience.
Financial Services Case Studies and Customer Success Stories with Sitecore CDP
Liontrust
- Financial Services
- Medium
London, UK
Liontrust used Sitecore Experience Platform to transform its digital experience. The company redesigned its website with a new customer hub... for fund data and industry insights. Personalized journeys and a revised content strategy improved engagement for online customers and new users. The project was driven by in-depth user and business research. Liontrust received an honorable mention for best digital experience transformation.
FIS used Sitecore to upgrade its digital marketing. The company unified marketing teams and improved personalization. FIS migrated 3,000 pages... in 10 languages to the new platform. Website engagement rose by over 200%. New sites launched 85% faster. FIS expects a 50% increase in qualified leads and a 30% rise in engagement.
Sitecore helped TelstraSuper boost customer engagement by 50%. The $23 billion superannuation fund used Sitecore's personalization technology. Customers now get... unique digital experiences across all channels. This makes it easier for them to plan for retirement. TelstraSuper stands out in the financial services industry with higher loyalty and engagement.
Real Estate Case Studies and Customer Success Stories with Sitecore CDP
Shurgard Self-Storage
- Real Estate
- Large
Sitecore helped Shurgard Self-Storage digitize its rental process during COVID-19. The company enabled 100% contactless move-ins for customers. Web channel... usage increased by 60%. 25% of web contracts were completed outside office hours. Shurgard used Sitecore Experience Platform and Email Experience Manager to support this digital shift.
LGI Homes used the Sitecore content management system to improve digital experiences for home buyers. They moved to a cloud-based... platform, integrated DAM, and added AI-powered search. This led to a 22% increase in conversions from paid channels and a 20% rise in organic search sessions. Users spent 6% more time on the site, and page views per active user grew by 31%. LGI Homes now delivers consistent, personalized content across all channels.
Sitecore Experience Platform helped Essex automate real-time property info and create an online buying cycle. Essex improved communication with residents... and future tenants. Manual application processing was reduced. The website became fully responsive on all devices. External internet listing services now update automatically. Essex launched the #HomewithEssex campaign to help residents find comfort.
Medical Devices Case Studies and Customer Success Stories with Sitecore CDP
Cochlear China
- Medical Devices
- Large
China
Sitecore helped Cochlear China shift from B2B to B2C. The company used Sitecore XP Headless JSS on Alicloud to reach... more consumers. Brand recognition grew by 56% year over year. Consumer engagement increased by 90%. Web traffic rose 10% to 30% every two months. Content creation is now faster and easier. Sitecore's integration with TransPerfect improved content translation and compliance.
Demant used Sitecore XP and related tools to centralize 217 websites. They improved online hearing care access with a digital... hearing test and appointment booking. Web traffic increased by 71%. Demant reduced site launch times from weeks to days. Editors gained more control, and automation cut IT workload. AI tools helped reduce duplicate content and saved time and money.
Automotive Case Studies and Customer Success Stories with Sitecore CDP
Isuzu UTE Australia
- Automotive
- Large
Brisbane, Australia
Sitecore helped Isuzu UTE Australia boost Build & Quote completions by 45%. The company rebuilt its website and added tools... like model configurators and dealer locators. Sitecore enabled more personalized content and easier access to complex data. Isuzu UTE saw a 5-10% increase in conversions and 1.6 million visitors in a year. Mobile traffic rose 13% and bounce rates dropped, with content focused on education over hard selling.
Sitecore Experience Platform and Content Hub helped Honda Portugal unify two organizations under one digital experience. Honda moved both its... car and motorcycle sites to Sitecore, improving content workflows and user journeys. The new platform enabled the launch of six sites in six months. Honda saw better user experiences for cars, motorcycles, and power equipment. The solution provided a single source for digital assets and streamlined dealer lead generation.
City of Sydney
- Government Administration
- Large
Sydney, Australia
Sitecore helped the city of Sydney modernize its digital services. The city used Sitecore JavaScript Services to build custom web... components and improve content management. This led to a 50% increase in click-through rates for online services. Customers now spend 25% less time and effort completing tasks. Content authors enjoy more flexibility and simplicity with new tools. The city set a new standard for government websites with this transformation.
Alberta Gaming, Liquor and Cannabis (AGLC)
- Government Administration
- Large
Edmonton, Canada
AGLC used Sitecore OrderCloud to upgrade its B2B ecommerce platform. Manual order entry and product allocation were slow and complex.... Automation cut costs by $400,000 per year and improved order processing times by 20%. Unplanned downtime dropped by over 50%. Retailers now order 24/7 and weekly sales hit $13 million. The new system is scalable, reliable, and supports regulatory compliance.
Entertainment Case Studies and Customer Success Stories with Sitecore CDP
Miral
- Entertainment
- Large
Abu Dhabi, UAE
Sitecore helped Miral centralize all its websites and apps, boosting efficiency and digital consistency. Miral cut booking steps from 10... to 3, driving more cross-sells and bigger baskets. The Yas Island site saw a 550% jump in conversion rates and 200% revenue growth year over year. SeaWorld Yas Island, Abu Dhabi, hit Miral’s highest-ever revenue day in its first week. Sitecore enabled faster launches, personalized promotions, and smarter content recommendations.
Oil & Energy Case Studies and Customer Success Stories with Sitecore CDP
Aramco
- Oil & Energy
- Very Large
Dhahran, Saudi Arabia
Sitecore Experience Platform helped Aramco transform its internal communications. Aramco moved from digital newsletters to a primary digital communication platform.... The new platform supports Aramco's strong culture and community. Aramco saw a 500% increase in downloads. The solution used Sitecore Experience Platform, Experience Manager, and Managed Cloud.
The Joint Commission
- Hospital & Health Care
- Large
Oakbrook Terrace, USA
The Joint Commission used Sitecore Experience Platform to redesign its digital experience. They unified and personalized the user journey and... improved search with intelligent tools. The project led to a 20% increase in e-commerce sales. User numbers grew by 13%, and mobile users rose by 64%. The bounce rate dropped by 10%, and staff faced fewer maintenance issues.
Utilities Case Studies and Customer Success Stories with Sitecore CDP
ENMAX
- Utilities
- Large
Calgary, Canada
ENMAX used Sitecore to replace legacy systems and modernize its digital experience. The new Sitecore-powered platform increased customer portal usage... by 37%. ENMAX created a Digital Experience Team to drive collaboration and innovation. The solution integrated with Vercel, Google Analytics, and Power BI. ENMAX achieved annual budget savings and improved business agility. The company now delivers a unified, scalable digital experience for its customers.
Joyce Meyer Ministries
- Religious Institutions
- Medium
Fenton, USA
Joyce Meyer Ministries used Sitecore OrderCloud to modernize its e-commerce platform. The new headless commerce solution improved site performance, achieving... a 99% Lighthouse score. Content release times dropped from nearly an hour to just 7 minutes. Hosting costs fell by over 60%. The platform now supports global product management and delivers a better customer experience with advanced search and flexible integrations.
GP Strategies
- Professional Training & Coaching
- Large
Columbia, USA
Sitecore Content Hub helped GP Strategies double its digital course output from 1,000 to nearly 3,000 in two years. The platform made... it easier for teams to create, manage, and deliver training content worldwide. GP Strategies reduced time and costs for producing and hosting workforce training programs. Early client involvement improved course quality and sped up publishing. Teams now collaborate better and reuse more content, supporting the company's 'One GP' strategy.
Sitecore DXP helped Point B boost website engagement by 212%. The consulting firm replaced its outdated site with a new... digital experience platform built on Sitecore XM Cloud. Content updates are now 99% faster, and visitors find content 100% more quickly. Page load times improved by 42% on desktop and 15% on mobile. The new platform supports lead generation and delivers more relevant content to users.
Restaurants Case Studies and Customer Success Stories with Sitecore CDP
Dine Brands Global
- Restaurants
- Large
Glendale, USA
Sitecore helped Dine Brands Global improve online ordering for Applebee's and IHOP. Before, Applebee's had three confusing sites and IHOP... had no online ordering. Sitecore unified both brands on one platform. Customers now order easily from any device. Applebee's saw bounce rates drop 22% and sessions rise 31%. IHOP saw bounce rates drop 7% and sessions rise 35%. Both brands increased online sales and repeat customers.
Canon used Sitecore Experience Platform to replace its outdated intranet. The old system was unstable and hard to use. Sitecore... improved content accuracy, search, and security. Employees returned to the intranet and found it easier to locate information. Stability and efficiency increased tenfold after the upgrade. Canon now plans to make the intranet mobile for its sales and technical teams.
Apparel & Fashion Case Studies and Customer Success Stories with Sitecore CDP
Caleres
- Apparel & Fashion
- Large
St. Louis, USA
Caleres used Sitecore to modernize its e-commerce platform. The company needed to handle thousands of orders per hour and improve... online business. Sitecore enabled integrations with Azure, Apple Pay, Google Pay, and Salesforce Marketing Cloud. Caleres added features like buy online, pick up in store. The result was a 25% increase in conversion rate and higher customer engagement.
Pharmaceuticals Case Studies and Customer Success Stories with Sitecore CDP
Bayer
- Pharmaceuticals
- Very Large
Leverkusen, Germany
Sitecore helped Bayer unify 300 portals and four CMS into one intranet platform, BayerNet. This move cut annual costs by... 46%, saving 600,000 euros each year. Bayer also reduced total content by 70% and improved employee communication. Now, 90,000 employees in 80 countries get personalized homepages and newsletters. BayerNet won top marks in external intranet benchmarks.
Other Industry Case Studies and Success Stories with Sitecore CDP
NHP
- Electrical/Electronics Manufacturing
- Medium
Melbourne, Australia
NHP used Sitecore to deliver personalized online experiences for its diverse customer base. The company moved from a monolithic architecture... to Sitecore XM Cloud, CDP, and Personalize, enabling targeted campaigns and real-time content updates. Marketing teams can now update content without developer help, speeding up campaign launches. New site tools let customers track orders and check availability, reducing sales queries. Sitecore solutions improved customer engagement, provided actionable insights, and increased ROI for NHP.
Sitecore CDP and Personalize helped a low-cost airline handle 10 million visitors in one day. The airline used the platform... to segment audiences, personalize offers, and run urgent campaigns. Conversion rates increased by 50% and click rates rose by 158%. The new site generated $400,000 in a single day and reduced bounce rates by 58%. The solution unified customer profiles across web, mobile, and email channels.
Jetstar used Sitecore Experience Manager and Managed Cloud to improve its digital platform. The new system supports 100 million visitors... each year. Jetstar added a chat bot and online click-to-call to help customers. The platform now scales automatically to handle more traffic. Content creation and customer experience both improved. Regular updates bring new features and better usability.
Sitecore Experience Platform helped easyJet personalize 19 websites. The airline doubled bookings from February to April. Mobile usage rose from... 23% to 48%. Tablet usage increased from 43% to 63%. Overall booking conversions reached up to 6%. The site won recognition at the UX UK Awards.
Cytiva used Sitecore Content Hub DAM and XM Cloud to launch 32 new websites worldwide. The company needed a platform... for fast expansion and easy localization. Sitecore helped Cytiva centralize digital assets and improve collaboration across teams. Cytiva achieved a 900% improvement in e-commerce experience. Teams in web, marketing, and content now work better together in all regions.
Sitecore Experience Platform helped BHP launch a new website with 93% faster performance. The new site increased user engagement by... 73% and boosted returning users by 10%. BHP's team worked with Avanade to redesign the site for better navigation and security. The platform now supports multiple languages and uses AI for threat protection. BHP reduced deployment costs and time to market with automation and reusable design components.
TechTarget: $225 million Sitecore deal aims to enhance AI search strategies
Sitecore's $225 million acquisition aims to enhance AI search strategies, particularly in Answer Engine Optimization. This investment is expected to... boost Sitecore's platform capabilities, enabling organizations to leverage AI more effectively in search functions.
Crunch Time' for AI Visibility: Sitecore's Acquisition of Scrunch Gives Brands an Edge Beyond AEO
Sitecore has acquired Scrunch to enhance AI visibility and content optimization for brands. Scrunch's Agent Experience Platform (AXP) helps format... content for AI agents, improving brand visibility in AI search results. This acquisition positions Sitecore to better support marketers in creating AI-readable content, aligning with the shift towards AI-powered marketing infrastructure.