American Cancer Society
- Non Profit Organization Management
- Large
Atlanta, USA
QuestionPro Communities helped the American Cancer Society move its Cancer Prevention Study-3 surveys online. The new participant portal lets ACS... collect data more often and get feedback faster. Participants now complete shorter, more frequent surveys instead of long paper forms every three years. This change increases engagement and speeds up research decisions. ACS can now reach over 300,000 participants with timely, real-time data collection.
Field Museum
- Non Profit Organization Management
- Large
QuestionPro's WorkXO culture assessment helped Field Museum measure and align its workplace culture. Over 300 staff completed the survey, revealing... traditionalist tendencies and communication gaps. The museum used these insights to create 41 action items focused on improving collaboration and information sharing. Quick wins included brown bag lunches, while bigger changes involved launching a new intranet and online community. The project enabled targeted culture change and ongoing measurement using QuestionPro's employee experience platform.
American Cancer Society
- Non Profit Organization Management
- Very Large
QuestionPro Communities helped the American Cancer Society move the Cancer Prevention Study-3 to an online portal. This shift enabled more... frequent, shorter surveys and faster data collection. The new process improved participant engagement and allowed for timely insights. Over 304,000 participants joined the study. The platform supports both paper and online surveys for ongoing research.
The Cholangiocarcinoma Foundation (CCF)
- Non Profit Organization Management
- Medium
QuestionPro helped The Cholangiocarcinoma Foundation collect insights from rare cancer patients fast. CCF used advanced survey logic and mobile-optimized surveys... to reach a diverse group. The platform ensured HIPAA and GDPR compliance for sensitive health data. Automated reminders boosted response rates to nearly 90%. Real-time analytics let CCF act on data quickly and improve research impact.
Madhi Foundation
- Non Profit Organization Management
QuestionPro helped Madhi Foundation collect and analyze survey data for education programs in Tamil Nadu. The foundation used QuestionPro to... send online and phone surveys to teachers, officials, and parents. They reduced data collection and analysis time by 3-4 days. The number of clicks per survey dropped by 20% with better question types. Creating surveys became 2-3 days faster by reusing templates. The tool was praised for efficiency and user-friendliness.
eTown
- Non Profit Organization Management
- Small
QuestionPro panel management helped eTown, a nonprofit radio program, recruit and manage panel members. eTown needed a cost-effective, integrated solution... for online research and panel segmentation. With QuestionPro, they launched their first survey in two weeks and migrated over 4000 panel members overnight. Now, eTown runs monthly surveys and manages all respondent data with QuestionPro's hosted platform.
Cholangiocarcinoma Foundation
- Non Profit Organization Management
- Medium
QuestionPro Research Edition helped the Cholangiocarcinoma Foundation collect patient insights for rare cancer research in just three weeks. The platform's advanced... survey logic, real-time analytics, and HIPAA compliance enabled fast, secure data collection. Nearly 300 responses were gathered, with a 90% completion rate among starters. Insights from the survey shaped oncology research and policy at ASCO. The foundation recommends QuestionPro for mission-driven research groups needing quick, actionable data.
Madhi Foundation
- Non Profit Organization Management
QuestionPro helped Madhi Foundation collect and analyze education data in Tamil Nadu. The non-profit used QuestionPro surveys to reach teachers,... officials, and parents, even in areas with poor internet. They cut data collection and analysis time by 3-4 days. The number of clicks per survey dropped by 20%. They saved 2-3 days creating surveys by reusing templates. The platform's user-friendly design and question variety improved their process.
eTown
- Non Profit Organization Management
- Small
Boulder, USA
QuestionPro helped eTown, a nonprofit radio program, manage their panel recruitment and online research. eTown needed a way to segment... survey data and target respondents by demographics. With QuestionPro's panel management solution, eTown quickly set up a portal and migrated their panel. Their first survey reached over 4,000 members overnight. Now, eTown runs monthly surveys on many topics.
The Cholangiocarcinoma Foundation
- Non Profit Organization Management
- Small
Salt Lake City, USA
The Cholangiocarcinoma Foundation used QuestionPro to gather insights from patients with rare bile duct cancer. They needed fast, secure, and... sensitive data collection for dose-finding oncology trials. QuestionPro enabled advanced survey logic, mobile access, and real-time analytics. Over 85% of responses came from mobile devices. Response rates reached nearly 90% with automated reminders. The platform ensured HIPAA and GDPR compliance for patient data.
American Cancer Society
- Non Profit Organization Management
- Large
Atlanta, USA
QuestionPro helped the American Cancer Society move cancer prevention study surveys online. The new participant portal lets ACS collect data... more often and get faster feedback. Shorter, more frequent surveys replaced long paper forms sent every three years. This change improved participant engagement and sped up research. ACS can now make decisions with up-to-date insights from their large study group.
Education Case Studies and Customer Success Stories with QuestionPro Communities
University of Tennessee, Knoxville
- Education
- Large
Knoxville, USA
University of Tennessee, Knoxville switched from Qualtrics to QuestionPro to cut costs and keep advanced survey features. The Office of... Information Technology led a committee to compare survey platforms and manage the migration. QuestionPro fast-tracked feature development and supported legacy data migration. The university saved $916,492 over five years, a 70% reduction compared to renewing with Qualtrics. Now, university members use QuestionPro to support research and business engagement across Tennessee.
QuestionPro helped the University of Newcastle improve researcher and student experience across all schools. The university switched to QuestionPro to... cut survey technology costs and gain better value. QuestionPro managed a smooth data migration and provided hands-on training for staff. The platform enabled collaborative feature development and ongoing support. The university now uses QuestionPro for research data collection and consulting services.
Emirates Driving Institute chose QuestionPro as their research partner. They used QuestionPro to run surveys and research projects. This helped... them save time and resources. They also reduced costs by thousands of Dirhams. The platform made it easy for their team to collect and analyze data. EDI improved their research process with QuestionPro.
QuestionPro helped the University of Newcastle cut survey tool costs and improve research and student experience. The university used QuestionPro's... Research and Customer Experience solutions to make survey research easier and manage data better. They migrated data from their old survey software and trained staff for a smooth transition. The platform enabled fast product enhancements and 24/7 support. This led to better data collection and analysis for research and student feedback.
QuestionPro helped Muscat University improve student experience by streamlining course evaluations. The university faced low response rates and inconsistent data... with manual processes. QuestionPro's platform made survey creation easy and boosted participation. Robust analytics gave clear insights for curriculum design and faculty evaluation. The result was higher response rates, better data accuracy, and a more student-focused learning environment.
Fairfield Language Technologies (Rosetta Stone)
- Education
- Large
QuestionPro helped Fairfield Language Technologies, publisher of Rosetta Stone, deploy surveys for new product research. They needed an integrated survey... and analytics platform to support product initiatives. QuestionPro provided a hosted solution with advanced analytical tools. The company gained valuable insights into market trends for language learning products.
The University of Tennessee, Knoxville
- Education
- Large
QuestionPro replaced Qualtrics at the University of Tennessee, Knoxville after a 200% price increase. The university needed a survey platform... with similar features and a stable cost. QuestionPro migrated all data and users, adding requested features at no extra charge. The university now launches about 1,200 surveys per month. Customer service and cost savings were key benefits.
QuestionPro Surveys helped Muscat University improve their course evaluation process. The university faced low response rates and manual work. QuestionPro... made survey creation easy and automated data collection. The platform increased response rates and improved data accuracy. Muscat University used the insights to design a better curriculum and enhance the student experience.
QuestionPro helped Fairfield Language Technologies, publisher of Rosetta Stone, run surveys for new product research. They needed a platform for... survey deployment and data collection with built-in analytics. QuestionPro provided a hosted solution that let them evaluate and conduct many surveys. The company gained strong insights into market trends for language learning. The tool offered value and a wide range of features for marketing research.
Düsseldorf Marketing GmbH
- Marketing And Advertising
- Medium
QuestionPro helped Düsseldorf Marketing GmbH speed up data collection for city brand management. The CX platform made it easy to... create and run online and offline surveys for events and panel studies. Real-time analytics let the team act fast on visitor data and NPS scores. Integrated quota management supported targeted panel research. The company valued fast setup, strong service, and EU data hosting.
The Martin Agency
- Marketing And Advertising
- Large
QuestionPro Survey Software helped The Martin Agency deliver fast market research. The agency needed data on vacation travelers in under... a week. Using QuestionPro, they built and launched a survey in one day. QuestionPro provided a targeted list of participants. The Martin Agency collected 800 completed surveys in four days. This enabled quick, data-driven insights for their client.
QuestionPro research solutions help Danebury Research deliver global industry reports for PR and communication campaigns. The platform supports large-scale projects,... managing up to 16,000 respondents per study across 100 countries. Danebury Research guarantees a 14-day turnaround for client projects. The end-to-end research process improves collaboration with PR agencies. The solution enables timely, flexible, and high-quality data delivery for international clients.
Evolve Research
- Marketing And Advertising
- Small
QuestionPro helped Evolve Research streamline complex research projects. Evolve needed a flexible, cost-effective platform with advanced survey features and strong... customer support. The platform enabled faster client insights and supported custom methodologies like MaxDiff analysis and segmentation. Evolve valued the intuitive user experience and responsive technical support for their behavioral marketing work.
Lab42 used QuestionPro to move from DIY research to a full-service consultancy. They needed advanced survey logic, quota management, and... a user-friendly interface. QuestionPro delivered flexible survey tools, custom scripting, and fast support. Lab42 now creates complex surveys quickly and keeps costs low for clients. The platform helps them deliver fast, high-quality research for all client sizes.
QuestionPro Research Edition helped Lab42, a boutique market research agency, streamline complex survey projects. Lab42 needed advanced logic, quota management,... and a user-friendly interface. QuestionPro delivered flexible survey tools, built-in analytics, and strong support. Lab42 saved time, improved client outcomes, and controlled costs. The platform enabled quick project setup and custom research solutions.
Evolve Research
- Marketing And Advertising
- Small
QuestionPro Research Edition helped Evolve Research save 8–10 hours per project on reporting. The team used MaxDiff, advanced segmentation, and... AI-driven dashboards to deliver client-ready insights in under 10 minutes. Evolve improved internal efficiency and client satisfaction with customizable surveys and responsive support. The platform enabled detailed data analysis and flexible survey logic. Evolve plans to use QuestionPro for both public health and commercial studies.
QuestionPro helped Danebury Research deliver global market research for PR and communications. The platform enabled fast, large-scale surveys with up... to 16,000 respondents per study. Danebury Research achieved a guaranteed 14-day turnaround for client projects. The solution offered strong data security, customisation, and responsive support. This allowed Danebury Research to produce high-value industry reports and grow their business.
Dusseldorf Marketing GmbH
- Marketing And Advertising
- Small
Dusseldorf, Germany
QuestionPro helped Dusseldorf Marketing GmbH collect data faster for city brand management. The team used QuestionPro to run event surveys... and panel studies, both online and offline. They tracked visitor numbers, travel distances, and NPS scores at events. The platform's easy interface let them analyze results in real time. Dusseldorf Marketing GmbH now uses data to target campaigns and improve brand communication.
Automotive Case Studies and Customer Success Stories with QuestionPro Communities
Audi Volkswagen Middle East (AVME)
- Automotive
- Large
Dubai, UAE
Audi Volkswagen Middle East used QuestionPro to boost survey participation and support sustainability. For every completed survey, AVME planted a... tree through Tree-Nation. This initiative increased survey response rates and improved data quality. The project also enhanced AVME's reputation for social responsibility. Stakeholders praised the positive environmental impact and customer engagement.
Audi Volkswagen Middle East (AVME)
- Automotive
- Large
QuestionPro surveys helped Audi Volkswagen Middle East boost sustainability. For every completed survey, AVME planted a tree with Tree Nation.... This green initiative increased survey participation and improved data quality. The project earned praise for its environmental impact and strengthened brand loyalty. AVME aligned customer experience with environmental goals using QuestionPro's survey platform.
QuestionPro helps BMW Group run fast, high-quality market research. BMW uses QuestionPro's market research platform and panel tools to answer... business questions quickly. The Data Quality Check tool removes bad responses for better data. BMW can do studies in-house or get full-service support from QuestionPro. The Audience program gives access to 22 million panel members for global research.
QuestionPro helps BMW Group speed up market research. BMW uses QuestionPro Audience and survey tools to run panel studies and... collect high-quality data. The platform's Data Quality Check tool removes bad responses. BMW can do research in-house or get full-service support from QuestionPro. This lets BMW respond fast to market needs and make better decisions.
Audi Volkswagen Middle East (AVME)
- Automotive
- Large
Dubai, UAE
Audi Volkswagen Middle East used QuestionPro surveys to boost sustainability. For every survey completed, they planted a tree with Tree... Nation. This green initiative increased survey participation and improved data quality. The project earned praise for its environmental impact. Audi strengthened its brand as a leader in social responsibility.
BMW used QuestionPro to speed up market research and make better decisions. The company needed fast, high-quality data for its... specialist departments. QuestionPro's audience panel and data quality tools helped BMW run studies quickly and filter out bad responses. BMW could handle projects in-house or get full-service support from QuestionPro when needed. This let BMW react faster to market needs and base strategies on reliable data.
Digital Hands
- Information Technology And Services
QuestionPro integrated its Customer Satisfaction Survey with Salesforce. com for Digital Hands. Digital Hands needed to send follow-up surveys after...support calls and get real-time alerts for low satisfaction scores. The Salesforce integration let them track satisfaction scores and individual responses in their CRM. Now, management can monitor trends and quickly address changes in customer satisfaction. The solution is cost-effective and easy to use.
CareerBuilder
- Information Technology And Services
- Large
QuestionPro helped CareerBuilder launch Applicant Experience Surveys to improve recruitment insights. The solution automated surveys to job applicants, tracking feedback... in real time. CareerBuilder saw 1.7 million completed surveys and a 75% increase in intelligence revenue. Over 3,500 companies accessed the survey results. The service expanded to 10 countries and multiple languages.
Thales
- Information Technology And Services
- Very Large
QuestionPro helped Thales collect customer feedback for airlines using its survey software. Thales integrated QuestionPro with its In-Flight Entertainment system... to gather real-time customer experience data. The solution enabled Thales to analyze customer journeys and link customer experience with employee engagement. Thales reduced capital costs by two-thirds and supported over 80 airlines with actionable insights. The platform helped airlines quickly respond to passenger needs and improve service delivery.
Thales
- Information Technology And Services
- Very Large
QuestionPro helped Thales collect customer experience data for airlines using in-flight entertainment systems. Thales needed a cost-effective way to gather... feedback from multiple touch points and integrate with their Android and Linux platforms. QuestionPro delivered a survey solution that enabled real-time data collection and compliance with data privacy laws. Thales reduced capital costs to one-third and improved decision-making with advanced analytics. The platform supported over 80 airlines, helping them identify promoters and detractors with NPS surveys.
CareerBuilder (Personified division)
- Information Technology And Services
- Large
Chicago, USA
QuestionPro partnered with CareerBuilder's Personified division to launch Applicant Experience Surveys. The solution automated feedback from job applicants after recruitment... ads and interviews. Over 1.7 million surveys were completed, with 3,500+ companies using the insights. The service expanded to 10 countries and multiple languages. CareerBuilder saw a 75% increase in intelligence revenue and became a market leader in applicant experience intelligence.
Digital Hands
- Information Technology And Services
- Small
Tampa, USA
QuestionPro helped Digital Hands integrate customer satisfaction surveys with Salesforce. com. Digital Hands wanted to collect feedback after support calls...and get real-time alerts for low scores. The hosted solution allowed seamless data flow between Salesforce and QuestionPro. Managers now see satisfaction dashboards and can analyze trends over time. The system makes tracking customer satisfaction easy and affordable.
Hospitality Case Studies and Customer Success Stories with QuestionPro Communities
Dubai Parks and Resorts
- Hospitality
- Large
Dubai, UAE
Dubai Parks and Resorts used QuestionPro to improve guest feedback collection. The platform helped them design and send online surveys... to visitors. They analyzed responses to understand guest satisfaction. This led to better service and enhanced visitor experiences. The case highlights the value of survey software in the hospitality industry.
QuestionPro helped Miral Destinations improve customer satisfaction and operational efficiency. Miral Destinations switched from Qualtrics to QuestionPro for better survey... features and analytics. The platform enabled real-time data collection and analysis, helping managers make fast, data-driven decisions. Miral Destinations used QuestionPro to gather visitor feedback, measure brand perception, and enhance Abu Dhabi's tourism experiences. The result was higher customer satisfaction and streamlined operations.
QuestionPro helped Dubai Airports collect real-time customer feedback across its airports. The platform enabled more frequent logins and showed growth... in every customer experience metric. Dubai Airports used QuestionPro to test innovations and improve loyalty. The data helped them make better decisions and improve airport operations. The solution made it easier to measure and enhance the passenger experience.
QuestionPro helped Dubai Parks and Resorts bring their customer research in-house. They saw a 33% increase in customer visits in... 9 months and reached 1.4 million visits in the first half of 2018. The platform reduced research costs by 75% and increased survey responses by up to 7%. Dubai Parks and Resorts also achieved 100% data protection and faster, more efficient survey processes.
Dubai Airports used QuestionPro to collect real-time feedback from passengers. The goal was to improve customer experience and airport operations.... QuestionPro enabled Dubai Airports to measure passenger satisfaction and test new ideas quickly. The company saw more frequent logins and growth in customer experience metrics. Real-time data helped Dubai Airports make better decisions and increase loyalty.
Entertainment Case Studies and Customer Success Stories with QuestionPro Communities
Zynga
- Entertainment
- Large
San Francisco, USA
Zynga used QuestionPro to improve its online game survey process. The company wanted better customer feedback and deeper insights into... player preferences. QuestionPro provided survey software and conjoint analysis tools. This helped Zynga collect and analyze player data more efficiently. As a result, Zynga gained valuable insights to enhance its gaming experience.
QuestionPro survey software helped Zynga collect thousands of player responses without disrupting gameplay. Zynga used conjoint analysis and in-game surveys... to gather real-time feedback from their large gaming audience. The solution let Zynga prioritize new features and plan new games based on user needs. Surveys took less than two minutes, making feedback easy for busy players. Zynga improved decision-making and user experience with actionable data.
QuestionPro helped Roku track 90% more information than before. Roku used QuestionPro to send five times as many surveys as... with its old platform. The tool let Roku create custom surveys, use advanced logic, and analyze customer feedback in real time. Roku saved thousands of dollars by designing complex surveys in-house. User feedback led to new Roku features and better product decisions.
QuestionPro CX helped Field Museum measure and align its workplace culture. Over 300 staff completed the WorkXO culture assessment. The... survey revealed strong traditionalist patterns, especially in structure and communication. Field Museum used these insights to create 41 action items focused on improving collaboration and communication. Quick wins included brown bag lunches, while bigger changes involved a new intranet and online community.
QuestionPro CX helped Miral Destinations switch from Qualtrics to a more advanced survey platform. Miral Destinations used QuestionPro to design... and deploy surveys, collect data online and offline, and analyze customer feedback. The platform's features included advanced analytics, multi-channel data collection, and integration with other systems. Miral Destinations improved its ability to measure customer satisfaction and gather visitor insights. The company now uses QuestionPro to enhance guest experience at top Abu Dhabi attractions.
Retail Case Studies and Customer Success Stories with QuestionPro Communities
LC Waikiki
- Retail
- Very Large
Istanbul, Turkey
LC Waikiki used QuestionPro to improve customer insights and drive data-based decisions. They faced challenges managing many SKUs and understanding... customer preferences in the textile retail sector. QuestionPro's advanced survey tools helped LC Waikiki collect real-time feedback, align products with customer needs, and measure satisfaction. The platform enabled efficient survey distribution, deep analytics, and fast adjustments across 56 countries. As a result, LC Waikiki improved customer loyalty, optimized operations, and supported global growth strategies.
World Market used QuestionPro Workforce to redefine its company values during a period of major change. The HR team launched... employee surveys and focus groups to gather input from all staff. They reduced company values from six to three: authenticity, respect, and empowerment. The new values were integrated into hiring, training, and performance reviews. Employees felt empowered and recognized for their input. The project improved employee engagement and helped drive cultural change across the company.
QuestionPro Workforce helped World Market redefine its company values during major change. The HR team used employee surveys to gather... input, leading to new core values and an updated mission statement. Executive sponsors drove high participation and made sure all employees felt heard. The new values became part of hiring, training, and performance reviews. Employees gave positive feedback, feeling empowered and included in shaping company culture.
QuestionPro's Research Suite helped LC Waikiki transform textile retail. LC Waikiki used advanced survey software to measure customer satisfaction, brand... perception, and loyalty. Real-time feedback enabled quick changes and better customer experiences. Monthly "report card" assessments gave deep insights for targeted improvements. QuestionPro's data analysis tools made operations more efficient and guided LC Waikiki's expansion into new markets.
QuestionPro helped Safeway. com improve customer satisfaction for its online grocery service. Safeway.com used QuestionPro to automate survey data collection...and reporting. The platform made it easy to create surveys and analyze customer feedback. Safeway.com gained better business intelligence and deeper insights from customer responses. This led to a higher quality experience for Safeway.com customers.
Consumer Electronics Case Studies and Customer Success Stories with QuestionPro Communities
Arcelik
- Consumer Electronics
- Very Large
Istanbul, Turkey
Arcelik used QuestionPro to unify customer feedback and improve service quality. The company adopted omni-channel surveys, voice-of-customer programs, and concept... testing. Arcelik increased its Net Promoter Score by 3-4% each year. High-value distributors stayed longer, boosting revenue. Employee satisfaction rose with new policies and regular surveys.
QuestionPro helped Vestel collect consumer insights for their vacuum machine design. Vestel used QuestionPro's survey tools to reach their target... audience and gather feedback. This data guided product improvements and new product development. Vestel saw higher customer satisfaction and better product features. The research also improved Vestel's business development and brand reputation.
QuestionPro CX helped Arcelik increase their Net Promoter Score by 3-4% per year. Arcelik used QuestionPro to build a unified... customer feedback system and improve company-wide processes. The platform enabled omni-channel feedback, voice-of-customer surveys, concept testing, and employee surveys. Arcelik extended distributor retention and increased revenue. They also improved employee satisfaction and standardized global feedback with QuestionPro CX.
QuestionPro survey software helped Vestel reach more consumers in the small home appliances market. Vestel used QuestionPro to collect feedback... and improve vacuum machine design. The platform made it easy to get fast, accurate data and supported quick decision-making. Vestel valued the user-friendly interface and local support. This led to better product development and stronger business growth in consumer electronics.
QuestionPro CX helped Arcelik increase their Net Promoter Score by 3-4% per year. Arcelik used QuestionPro to build a unified... customer feedback model and gather real-time insights. The platform enabled omni-channel feedback, voice-of-customer surveys, and concept testing. Arcelik also ran employee surveys to improve satisfaction and performance. These efforts led to higher revenue and better distributor retention.
Hospital & Health Care Case Studies and Customer Success Stories with QuestionPro Communities
Emergency Nurses Association (ENA)
- Hospital & Health Care
- Large
QuestionPro helped the Emergency Nurses Association (ENA) run an annual culture survey. ENA used the survey to find workplace behaviors... that helped or hurt their success. The survey also helped ENA set their top priorities. QuestionPro's employee experience tools supported ENA's mission for better workplace culture. ENA focused on practice environment, education, community, and culture.
National Heart, Lung, and Blood Institute (NHLBI)
- Hospital & Health Care
- Large
QuestionPro survey software helped the National Heart, Lung, and Blood Institute improve customer service and business processes. NHLBI needed a... survey platform that was easy for staff and respondents to use. With QuestionPro, they collected feedback from 5 to 100 respondents per survey. The results led to better customer service and improvements in medical research operations. The partnership supports ongoing research and process enhancements.
UCSF Department of Urology
- Hospital & Health Care
- Large
QuestionPro helped UCSF Department of Urology run a sensitive research survey on stress and sexuality in medical students. The software offered... easy survey creation, strong security, and flexible branching logic. UCSF used built-in tools to analyze and export data for deeper research. The team praised QuestionPro for its user-friendly interface and responsive support. They plan to use the platform for future studies.
National Heart, Lung, and Blood Institute (NHLBI)
- Hospital & Health Care
- Large
Bethesda, USA
QuestionPro helped the National Heart, Lung, and Blood Institute improve customer service and business processes. NHLBI needed a survey platform... that was easy for staff and respondents to use. With QuestionPro, they could gather feedback from 5 to 100 respondents per survey. The results led to better customer service and informed future business decisions. The partnership aims to support ongoing research and operational improvements.
Legal Services Case Studies and Customer Success Stories with QuestionPro Communities
LegalShield
- Legal Services
- Large
Oklahoma, USA
LegalShield used QuestionPro CX to collect member feedback after interactions with their brand and legal providers. The goal was to... automate surveys and gather accurate, objective data across multiple touchpoints. QuestionPro provided 24/7 account management, technical support, and seamless data integration. LegalShield implemented dashboards, automated workflows, and multilingual surveys. The solution enabled smooth feedback collection and improved data reporting for LegalShield's 1.8 million members.
Simmons & Simmons used QuestionPro to create the AIMA Hedge Fund Confidence Index. They needed a simple, cost-effective research platform... to track hedge fund sentiment. QuestionPro's analytics and support helped them launch and maintain the index. The survey was streamlined to 5-6 questions, taking about a minute to complete. The index is now a trusted industry benchmark and supports Simmons & Simmons' thought leadership and brand.
QuestionPro helped LegalShield collect customer feedback at key touchpoints using in-app surveys. LegalShield wanted to improve member satisfaction and needed... a reliable, always-on feedback system. QuestionPro provided survey design, multilingual support, and automated data collection. LegalShield gained valuable insights to enhance their customer journey and experience. The platform enabled fast project setup and advanced analytics for actionable results.
QuestionPro’s research & analytics platform helped Simmons & Simmons, a global law firm, create the AIMA Hedge Fund Confidence Index. The firm wanted... a tool to measure hedge fund sentiment and build thought leadership in asset management. With QuestionPro, they launched an always-on index, now used annually to predict industry confidence. The index has run for 12 waves over 3 years, boosting Simmons & Simmons’ reputation and brand.
Consumer Goods Case Studies and Customer Success Stories with QuestionPro Communities
Energizer Holdings
- Consumer Goods
- Large
St. Louis, USA
QuestionPro Communities helped Energizer Holdings speed up research projects by 200%. The company built an online community to collect feedback... and insights from customers and prospects. Community engagement rose to 55% participation each week. Energizer used the platform for brand testing, usability feedback, and high-frequency studies. The solution improved customer satisfaction and retention.
QuestionPro Communities helped Energizer Holdings build an online customer community. Energizer used the platform to collect insights 200% faster. Community... engagement reached 55% participation each week. The solution enabled quick feedback, high-frequency studies, and improved customer retention. Energizer also saw higher satisfaction scores and more repeat customers.
Energizer Holdings used QuestionPro Communities to build an online research community. The goal was to collect fast, reliable customer insights... in a market with low brand loyalty. QuestionPro enabled Energizer to recruit and engage community members, run frequent research, and gather both qualitative and quantitative feedback. As a result, Energizer completed projects and collected insights 200% faster, with 55% weekly participation from community members. The platform also improved customer satisfaction and retention.
National Health Insurance Bahamas
- Government Administration
- Medium
Nassau, Bahamas
QuestionPro helped National Health Insurance Bahamas collect and analyze feedback from healthcare providers and beneficiaries. NHI used QuestionPro surveys to... monitor facility performance and identify areas for improvement. The platform supported quality inspections and helped track satisfaction rates over time. Insights from the surveys led to better healthcare quality and supported the rollout of Universal Health Coverage in the Bahamas. Other national organizations adopted the standards tracked by NHI using QuestionPro.
Northern Beaches Council
- Government Administration
- Large
Sydney, Australia
Northern Beaches Council used QuestionPro to collect community feedback and run surveys. They needed unlimited surveys, user access, and custom... branding. QuestionPro enabled them to build robust surveys and improve data reporting. Features like cross-tabulation and advanced reporting made data analysis easier. The council now uses advanced tools like Max-Diff and sentiment analysis for deeper insights.
Northern Beaches Council
- Government Administration
- Large
QuestionPro surveys help Northern Beaches Council collect feedback from over 250,000 residents. The council needed a survey tool to gather... community input, build stakeholder datasets, and conduct internal reviews. QuestionPro's team edition enabled advanced customization, large-scale survey deployment, and unified reporting. The council now gathers insights from multiple projects in a single dashboard. Strong reporting features improved their ability to analyze survey data.
Food & Beverages Case Studies and Customer Success Stories with QuestionPro Communities
HelloFresh Group
- Food & Beverages
- Large
QuestionPro helped HelloFresh Group run agile, decentralized market research across departments. The platform let teams launch surveys quickly and keep... data quality high. HelloFresh used QuestionPro for core survey, community, and experience management. Features like advanced analysis and incentive handling supported their needs. The solution improved software acceptance and protected survey data comparability.
QuestionPro helps HelloFresh run fast, high-quality online surveys for market research. The platform is easy for all teams to use,... not just experts. HelloFresh keeps data quality high and survey results consistent, even with many users. Integration with their CRM makes targeting and tracking simple. This lets HelloFresh focus on deep insights and new product development.
Research Case Studies and Customer Success Stories with QuestionPro Communities
CSIRO
- Research
- Large
QuestionPro Offline Surveys helped CSIRO run the Local Voices project in remote areas without network connections. CSIRO needed a survey... tool that worked offline and could sync data later. Using the mobile app on iPads, they scaled up operations, added more data collectors, and reduced errors from manual transcription. The solution let them expand to other countries and manage more users and devices easily. CSIRO reported no issues with syncing or data security after years of use.
Commonwealth Scientific and Industrial Research Organisation (CSIRO)
- Research
QuestionPro Offline Surveys helped CSIRO collect data in remote areas with poor internet. The Local Voices project used the mobile... app for face-to-face interviews and offline survey mode. This made it easy to add more users and devices as the project grew. The team reduced errors and scaled data collection to new regions and countries. The solution improved accuracy and saved time for CSIRO and Voconiq.
Design Case Studies and Customer Success Stories with QuestionPro Communities
Turkington Martin
- Design
- Small
London, UK
QuestionPro helped Turkington Martin, a London-based landscape architecture firm, engage local residents for new residential site planning. The platform enabled... visually rich, easy-to-complete surveys, improving feedback collection during and after COVID. Turkington Martin used QuestionPro to reach a wide age range, ensure GDPR compliance, and streamline the consultation process. Fast data gathering allowed them to create site plans and 3D renders that reflect community input. The solution made it simple to repeat the process for multiple projects without an internal insights team.
QuestionPro helped Turkington Martin gather instant feedback for new residential sites during COVID. The survey platform made it easy to... reach diverse community members, even those not tech-savvy. Turkington Martin used real-time insights to improve in-person consultations and create clear site plan graphics and 3D renders. The data supported planning documents and made their designs more representative of local communities.
Management Consulting Case Studies and Customer Success Stories with QuestionPro Communities
The Talent Strategy Group
- Management Consulting
- Medium
QuestionPro's Workforce platform helped The Talent Strategy Group move their OPTM360 feedback tool from Qualtrics. TSG needed a customizable, scalable,... and reliable solution for their global clients. QuestionPro enabled seamless migration, custom survey creation, SSO, and GDPR compliance. TSG now delivers tailored 360 feedback and improved employee experience for their clients.
QuestionPro Workforce helped The Talent Strategy Group migrate their OPTM360 feedback tool from Qualtrics. TSG needed a reliable, customizable, and... scalable platform for their global client base. QuestionPro enabled seamless client migration, custom survey creation, and personalized branding. The platform provided SSO, HRBP access, and GDPR compliance. TSG praised QuestionPro's dedicated customer support and smooth transition process.
Sports Case Studies and Customer Success Stories with QuestionPro Communities
NISA (National Independent Soccer Association)
- Sports
- Small
Chicago, USA
QuestionPro CX helped NISA create a live Man of the Match voting system for fans. This new feature let fans... vote in real time, both in stadiums and at home. NISA used QuestionPro surveys to collect feedback and measure NPS across all fan touchpoints. 36% of fans said they plan to attend more matches next season. The league gained insights to improve engagement, sponsorship, and the overall fan experience.
NISA (National Independent Soccer Association)
- Sports And Events
- Medium
QuestionPro CX helped NISA collect real-time fan feedback using NPS+ and AskWhy surveys. NISA used live polls for "Man of... the Match" voting in stadiums, on TV, and online. This improved fan engagement and gave NISA new insights into the fan experience. The solution let NISA gather feedback across all touchpoints and enhance customer experience in an emerging sports league. NISA democratized fan voting and increased opportunities for fan interaction.
Financial Services Case Studies and Customer Success Stories with QuestionPro Communities
First American SMS
- Financial Services
- Large
QuestionPro automated the feedback survey process for First American SMS. The manual system was slow and caused errors. QuestionPro built... a custom solution that let staff email a CSV file with closed cases. The system now sends surveys automatically. This change cut survey distribution time by 50% and reduced mistakes. The solution improved customer feedback collection for financial services.
QuestionPro surveys helped U. S. Bancorp's Corporate Procurement team collect feedback from internal customers. The team needed a simple way...to measure satisfaction and participation. They chose QuestionPro for its easy-to-use, hosted survey solution. After testing, they used it to run ongoing surveys. The tool gave them valuable insights into customer satisfaction rates.
Consumer Services Case Studies and Customer Success Stories with QuestionPro Communities
Kleen-Tech
- Consumer Services
- Medium
Denver, USA
Kleen-Tech used QuestionPro CX to embed NPS questions directly in email surveys. This change increased customer response rates and enabled... faster feedback collection. The company now gathers insights from 24 field teams every month. They use this feedback to improve service and recognize employees. The process is now more agile and helps drive customer and employee engagement.
QuestionPro CX helped Kleen-Tech boost customer survey response rates by embedding NPS questions directly in emails. Before, Kleen-Tech used a... manual survey process that was slow and less user-friendly. With QuestionPro, they automated survey distribution across 24 field teams and gathered feedback faster. The new process let them track detractors and improve customer satisfaction. Kleen-Tech now collects insights more often and acts quickly on customer feedback.
Human Resources Case Studies and Customer Success Stories with QuestionPro Communities
Adecco Group
- Human Resources
- Very Large
QuestionPro helped Adecco Group run a global survey campaign for over 400,000 clients and associates. Adecco used QuestionPro's survey software... to segment audiences and deliver surveys in 15 languages. The platform enabled Adecco to identify strengths, assess brand position, and improve client and employee retention. Regular surveys twice a year gave Adecco more insight and best practices. QuestionPro's accessible interface supported Adecco's HR solutions worldwide.
QuestionPro helped Adecco Group run a global survey campaign. Adecco used QuestionPro to reach over 400,000 clients and associates in... 15 languages. The surveys let Adecco find strengths and weaknesses, assess brand position, and improve client and employee retention. Adecco now runs these surveys twice a year to get feedback and insights. QuestionPro made it easy to segment audiences and collect data worldwide.
Manufacturing Case Studies and Customer Success Stories with QuestionPro Communities
Kohler
- Manufacturing
- Very Large
QuestionPro survey software helped Kohler run over 300 surveys across many departments. Kohler used the tool to track customer satisfaction... and gather feedback on their website. The platform's flexibility let them integrate survey data with web analytics for deeper insights. Kohler made impactful website changes based on survey results. Employees across the company benefited from easy-to-use survey tools.
Events Services Case Studies and Customer Success Stories with QuestionPro Communities
Massachusetts Convention Center Authority
- Events Services
- Large
QuestionPro Surveys helped the Massachusetts Convention Center Authority launch contactless health screening for COVID in under 2 days. The solution let... visitors and staff complete health checks on their own devices, replacing paper forms. Over 300 people were screened on the first day. This digital process improved safety and reduced liability for the facility. The switch from event surveys to health screening showed QuestionPro's flexibility and ease of use.
Restaurants Case Studies and Customer Success Stories with QuestionPro Communities
Potbelly
- Restaurants
- Large
QuestionPro's panel management software helped Potbelly grow its customer panel and improve research. Potbelly used the platform to listen to... customers and expand community engagement. The intuitive software made it easy for Potbelly to launch surveys and collect feedback. Monthly education and consulting hours supported Potbelly's team. Potbelly praised QuestionPro for excellent customer service and platform capabilities.
Media Production Case Studies and Customer Success Stories with QuestionPro Communities
Gannett
- Media Production
- Large
McLean, USA
QuestionPro Communities helped Gannett manage research across 10 markets from one place. Gannett used the platform to run ad effectiveness... studies, leading to a $250,000 local revenue win. The tool let Gannett track market trends and make fast design changes. Gannett also studied media trust, new subscription options, and campaign reactions. The platform supported targeted research for tourism and readership growth.
Awen used QuestionPro to collect feedback from young users during pilot trials of their VR mental health product. The startup needed... a cost-effective way to gather and analyze user insights. QuestionPro's survey tools, including slider questions, helped Awen design and distribute surveys to 53 participants. The feedback guided improvements to their VR experiences for anxiety and stress reduction. Access to QuestionPro's Research Edition supported Awen's mission to help young people achieve calm and confidence.
Insurance Case Studies and Customer Success Stories with QuestionPro Communities
National Health Insurance Bahamas
- Insurance
- Large
QuestionPro helped National Health Insurance Bahamas collect feedback using online surveys. NHI used these surveys to track healthcare provider and... beneficiary satisfaction. The platform supported quality improvement plans and helped implement Universal Health Coverage. NHI improved healthcare quality and inspection processes. Other national organizations adopted the standards tracked by NHI.
Apparel & Fashion Case Studies and Customer Success Stories with QuestionPro Communities
LC Waikiki
- Apparel & Fashion
- Very Large
Istanbul, Turkey
LC Waikiki used QuestionPro to improve customer satisfaction and gather deep insights into customer preferences. They faced challenges managing many... SKUs and needed better ways to engage customers and align products with expectations. QuestionPro's advanced survey tools and dashboards helped LC Waikiki collect real-time feedback and analyze data across 40+ countries. This led to faster decisions, improved operations, and more effective market expansion. LC Waikiki now uses monthly assessments to target improvements and boost customer loyalty.
Internet Case Studies and Customer Success Stories with QuestionPro Communities
Google
- Internet
- Very Large
QuestionPro helped Google run a national student survey about campus email services. Google faced challenges with collecting and analyzing data... from thousands of colleges and students. QuestionPro used dynamic lookup tables, advanced reporting, and a custom Spotlight Report to solve input and output issues. Google could easily compare feedback by state and school. Students saw how their answers compared to peers, making the survey engaging. This solution gave Google clear, actionable insights for business decisions.
Vistaprint used QuestionPro to improve their Net Promoter Score (NPS) survey response rate. They increased their NPS response rate from... 6% to 14% in just 36 hours. This helped them get more customer feedback quickly. The fast results let Vistaprint make better business decisions. QuestionPro made it easy for Vistaprint to collect and analyze customer opinions.
Dubai Chambers Partners with QuestionPro to Set New Intelligence Benchmarks for 160, 000 Businesses
Dubai Chambers has transitioned from Qualtrics to QuestionPro to enhance its member engagement and operational excellence. This strategic move aims... to modernize intelligence benchmarks for 160,000 businesses, focusing on member happiness and actionable insights. The partnership integrates high-fidelity benchmarking and strategic planning, aligning with Dubai's vision for global economic leadership.