Plivo
- Information Technology And Services
- Small
San Francisco, USA
Zoho Expense helped Plivo speed up expense reporting. The old paper-based process took almost two weeks and frustrated the accounting... team. With Zoho Expense, employees could submit expenses easily and managers could review reports quickly. Credit card integration removed the need for paper receipts. Advanced analytics gave the accounting team clear insights into spending. Automation saved time and made reimbursements faster.
purpleSlate
- Information Technology And Services
- Small
Chennai, India
Zoho Books helped purpleSlate cut accounting time by half. The company, based in Chennai, needed a simple, GST-compliant accounting tool.... Zoho Books offered an easy interface and strong reporting features. Integrating Zoho Payroll further reduced payroll processing from half a day to just minutes. The seamless integration keeps financial data accurate and saves time for business growth.
Clearwire Technologies Private Limited
- Information Technology And Services
- Small
Bandipora, India
Clearwire Technologies used Zoho Desk to help the government of Jammu and Kashmir manage citizen complaints during the COVID-19 pandemic. The team replaced... manual Excel tracking with an automated ticketing system. Zoho Desk enabled call center agents to log, track, and resolve grievances efficiently. Integration with IVR and SMS tools improved communication with citizens. The solution allowed real-time updates and reporting, helping the administration respond quickly to public needs.
Rahi Systems
- Information Technology And Services
- Medium
Fremont, USA
Zoho One helped Rahi Systems save $275,000 in the first year by replacing costly legacy HR software. The company used... Zoho People for global onboarding and HR, then expanded to Zoho CRM, Campaigns, Expense, Desk, and Meetings. Zoho One's integrated platform enabled single sign-on and improved productivity by automating manual tasks. Rahi Systems saw a more collaborative culture and expanded its global data solutions. The suite cost $325,000 less annually than competing solutions.
rasa.io
- Information Technology And Services
- Small
New Orleans, USA
Zoho Billing helped rasa. io move to a subscription-based model. Before, they created invoices by hand and took payments by...check. With Zoho Billing, customers can sign up, pick a plan, and pay online. Integrations with Zapier, Stripe, Salesforce, Zendesk, and Mailchimp automate contact and payment processes. This saves time and removes manual work for the team.
Tech Mahindra
- Information Technology And Services
- Very Large
Pune, India
Zoho Assist helped Tech Mahindra's device engineering team boost productivity by 20%. The team needed secure, remote access to global... lab systems without installing software. Zoho Assist's browser-based remote support met strict IT policies and enabled real-time collaboration. Features like multi-monitor support and file transfer improved debugging and data sharing. The solution allowed seamless, secure access for global teams and vendor partners.
Rose City Tech
- Information Technology And Services
- Small
Portland, USA
Zoho Assist helped Rose City Tech manage IT for restaurants and offices. They used Zoho Assist to monitor and troubleshoot... devices remotely. The simple dashboard let them connect to any device fast. Features like file transfer and remote reboot made support easy. Rose City Tech improved productivity and kept operations smooth across all locations.
Globant
- Information Technology And Services
- Very Large
Buenos Aires, Argentina
Zoho Assist helped Globant solve its need for a standardized remote support tool. The company needed a solution that worked... across many platforms and locations. Zoho Assist was easy to use and worked well with Globant’s ticketing system. Employees could get support whether at home, in the office, or on client networks. The tool made support faster and easier for everyone.
ClearDrop BV
- Information Technology And Services
- Small
Netherlands
Zoho Projects helps ClearDrop BV manage 13 active software development projects with a global team. The company needed a simple,... scalable project management tool for distributed developers. Zoho Projects offered essential features like bug tracking, task assignment, and milestone tracking in an easy interface. Integration with Google Apps and other Zoho tools added value. ClearDrop now controls projects efficiently at a low monthly cost, improving visibility and team coordination.
Digient Technologies
- Information Technology And Services
- Medium
Chennai, India
Zoho Sprints helped Digient Technologies manage agile projects more easily. Before, they used tools like Basecamp and JIRA but found... them complicated for time logging and sprint reports. With Zoho Sprints, they organized teams, tracked tasks, and logged time using the mobile app. Real-time sprint reports and timesheets improved productivity. The Meetings module made daily scrum and sprint meetings simple.
Shortlist Recruitment
- Information Technology And Services
- Small
Chester, UK
Zoho Recruit helps Shortlist Recruitment place candidates faster than competitors. The team uses fast search and custom tags to match... IT talent with businesses. The cloud-based platform supports operations in both the UK and USA. GDPR compliance and secure data handling are built in. SMS integration lets recruiters reach job seekers discreetly. The solution is cost-effective and easy to customize.
Education Case Studies and Customer Success Stories with Zoho Projects
Skills and Education Group
- Education
- Medium
Nottingham, UK
Skills and Education Group switched to Zoho Survey after facing scalability issues with other survey tools. The group uses Zoho... Survey to collect feedback from members, staff, and learners, and to gather applications for grant funding. Zoho Survey's flexibility and ability to categorize surveys by department help the group manage feedback across its different brands. The data collected supports the group's annual impact report, showing the effect on staff and learners. Zoho Survey makes it easy for multiple users to access and analyze survey results.
Zoho Billing helped Edmingle automate subscription management and billing. Edmingle saved 90 hours each month by reducing manual billing tasks.... The platform enabled Edmingle to offer flexible pricing plans and recurring add-ons. Edmingle scaled its operations 10x in three years using Zoho Billing. The team onboarded quickly and benefited from in-depth subscription metrics. Zoho Billing's integration with Razorpay allowed instant online payments.
Zoho Contracts helped Valmiki Group centralize all contracts in one place. The team used to miss contract renewals due to... scattered storage and no reminders. With Zoho Contracts, they now get automated notifications for renewals. The system makes it easy to search, access, and manage contracts. Real-time collaboration and digital signatures save time and help counselors stay updated.
Zoho Creator helped SRM University move to a paperless process for course scheduling and attendance. The university automated course registration,... room allocation, and attendance tracking for over 20,000 students. Registration that once took weeks now finishes in two days. Faculty and students use a mobile app to access schedules, mark attendance, and view grades. The system eliminated paper, removed delays, and made information easy to access.
Zoho Sign helped ProEducation Solutions cut signing times from weeks to minutes. The company struggled with slow, paper-based financial aid... processes and costly, inflexible e-signature tools. Zoho Sign offered a simple, affordable, and flexible solution. Staff found the platform easy to use and appreciated the pay-as-you-go pricing. Automated paperwork now saves time and reduces hassle for both staff and students.
Zoho Flow helped CASIOPE automate their customer data workflows. Before, their team spent hours each month manually extracting and importing... contacts. This led to missed communications and limited engagement. With Zoho Flow, they connected Zoho CRM, Zoho Billing, and Zoho Campaigns. Now, all customer data moves smoothly between apps. As a result, CASIOPE saw a 70% increase in training session sales and improved customer relationships.
Hospitality Case Studies and Customer Success Stories with Zoho Projects
Madhu's
- Hospitality
- Medium
London, UK
Madhu's used Zoho Creator to digitize its event management operations. The company replaced Excel spreadsheets with a custom solution that... manages bookings, quotes, contracts, and payment schedules. Zoho Creator enabled automated workflows, a comprehensive quote builder, and a unified calendar for up to six daily events. The new system improved productivity, reduced errors, and gave real-time visibility into venue availability. Madhu's sales team now creates detailed, branded quotations and manages thousands of event options efficiently.
Zoho CRM helped Aqua Expeditions centralize their global sales and customer data. The company integrated Zoho CRM with their cruise... booking and web check-in systems. This enabled efficient lead management, targeted digital marketing, and better team collaboration. Direct sales saw double-digit growth over two years. Four teams now use Zoho CRM, supporting expansion and new ship launches.
Zoho One helped Minor Hotels centralize sales data and improve team collaboration. The hospitality group unified its sales operations, gaining... better visibility and reporting for management. Zoho CRM automated workflows and email notifications, letting staff focus on building relationships. The mobile app supports their global, on-the-go team. Minor Hotels plans to expand Zoho One to over 80 hotels in Asia, the Middle East, and Africa.
Agoda used Zoho CRM Plus to manage workflows and partner communications. The platform helped automate onboarding and deal flow with... Blueprint and workflow rules. Agoda improved campaign management and executed email campaigns to update partners. Zoho CRM Plus enabled data flow between Zoho CRM and Zoho Desk. Agoda achieved greater operational efficiency and commercial excellence.
Zoho Marketing Automation helped Fred. Olsen Cruise Lines connect guest and booking data for better marketing. The team used Zoho... CRM and Zoho Survey to target campaigns and automate emails. They reduced printing by 68% and kept revenue steady, even after sending mailers to 63% fewer homes. The new system improved campaign tracking, customer segmentation, and ROI. Fred. Olsen Cruise Lines now delivers more targeted messages and has a better understanding of the customer journey.
Manufacturing Case Studies and Customer Success Stories with Zoho Projects
Zikodrive
- Manufacturing
- Small
UK
Zoho One helped Zikodrive cut production and operations management time by over 90%. The company eliminated all factory paperwork and... reduced inter-departmental calls by 80%. Zikodrive improved its development process by 60% after switching from multiple isolated apps. The team built a custom system using Zoho apps and automation tools. Zoho One provided flexibility, scalability, and better value for Zikodrive's growing needs.
Zoho Desk helped Lakeside CNC Group automate its repair management process. The company replaced spreadsheets and manual tracking with a... streamlined system. Zoho Desk improved visibility into repair status and daily workloads. Customers now check repair status online, reducing phone calls. The team integrated Zoho Desk with Zoho CRM, WordPress, Zoho Inventory, and Zoho Books. Micromanagement decreased, and customer service became faster and more transparent.
Zoho Creator helped Lamitech cut customer service calls by 60%. Lamitech built four custom apps to automate order tracking, pricing,... and performance reviews. The new customer portal gives clients real-time access to order status and inventory. Centralized data improved teamwork and gave sales reps up-to-date info. Lamitech now spends less time on repetitive tasks and more on strategic work.
Carrier Wheels Pvt. Ltd. used Zoho Creator to build a custom ERP for their manufacturing business. They replaced a fragmented... tech stack, including SAP and Google Sheets, with a unified platform. This change reduced their costs by 90% and automated many routine tasks. Productivity increased, and teams now collaborate more easily. Real-time data access helps them make better decisions. The company now pays 10 times less for software and has won awards for technology efficiency.
Zoho SalesIQ helped BreadPartners, a family-owned ingredient manufacturer, improve customer engagement with a lean team. They used SalesIQ to simplify... web analytics, monitor real-time web traffic, and analyze marketing campaigns. The custom DoughBot 2.0 chatbot, built with no code, reduced bounce rates and increased engagement. Integration with GPT-4 allowed handling of complex queries and streamlined sample requests, documentation, and employment inquiries. SalesIQ's features improved response times, lead scoring, and overall customer satisfaction.
T3 Direct used Zoho CRM to replace multiple systems for managing contacts and sales. Before Zoho CRM, their sales team... struggled with chaos and data tracking. After switching, they saw increased revenue and lower costs. The team gained real-time insights into client activities and campaign performance. Zoho CRM helped them identify the most productive marketing efforts.
mylokalesuche GmBH
- Marketing And Advertising
- Small
Bern, Switzerland
Zoho Billing helped mylokalesuche GmBH, a Swiss marketing firm, automate subscription management. The team integrated Zoho Billing with Zoho CRM... and Zoho Creator. This eliminated manual data entry and sped up customer onboarding. Employees learned the system quickly. The unified tech stack saved time and improved customer support.
Zoho Projects helped DISC, a search marketing firm, streamline project management. They switched from Quickbase and now save about $2,000... per year. DISC uses Zoho Projects to organize workflow and manage resource allocation. Timecard exports help with invoicing. Integration with other Zoho services adds more value for their business.
Yorkshire Packaging Systems
- Packaging And Containers
- Small
Zoho CRM helped Yorkshire Packaging Systems streamline sales and marketing. The team moved from Act! to Zoho CRM, migrating 7,000... records and improving data accuracy. Webforms captured leads directly, boosting follow-ups and generating two promising leads quickly. The deals module and kanban view made sales tracking and reporting faster. Google Ads integration linked ad spend to leads, saving time on reports. Reports and dashboards now take less time to prepare, helping managers track sales and staff performance.
Gallagher Business Development
- Marketing And Advertising
- Small
Zoho CRM helped Gallagher Business Development improve marketing and sales processes. Kevin Gallagher switched from Salesforce, NetSuite, and Next Gear... to Zoho CRM for easier reporting and better deal tracking. He uses the Deals module, Campaigns module, and custom reports to manage clients and measure ROI. The Kanban View and task reminders keep projects organized. Kevin recommends Zoho CRM for small and medium businesses for its user-friendly features and scalability.
Telecommunications Case Studies and Customer Success Stories with Zoho Projects
Pace Digitek
- Telecommunications
- Large
New Delhi, India
Zoho Creator helped Pace Digitek cut document processing from 45 days to hours. The company replaced SAP B1 with Zoho... Creator to manage telecom infrastructure projects. Employees now upload and approve documents digitally, speeding up workflows and reducing errors. Vendors submit invoices online, leading to faster payments. Custom apps track manufacturing, tower erection, and service tickets in real time. Pace Digitek improved efficiency, transparency, and cost savings across multiple regions.
Zoho CRM helped Grain Connect automate sales, billing, and customer switching. The company replaced a fragmented tech stack with a... unified platform. Zoho CRM now manages field engineering, subscription billing, and customer feedback. Grain Connect handles over 50,000 monthly transactions with automated workflows. The system supports rapid growth and compliance with industry regulations.
Grain Connect uses Zoho Analytics to combine data from many sources. The ETL feature lets them manage and prepare large... amounts of data in one place. They no longer need to switch between different tools. Teams get their data ready faster and see all operations clearly. Zoho Analytics helps Grain Connect work more efficiently.
Zoho One helped Grain Connect scale its broadband business in the UK. Grain Connect needed to unify its tech stack... and improve efficiency. The company replaced many tools with Zoho One apps like CRM, Desk, Campaigns, and Analytics. This move cut costs and made operations smoother. Grain Connect reached 500,000 premises and grew its customer base using Zoho One's features.
Cargo Services Far East
- Transportation/Trucking/Railroad
- Very Large
Hong Kong, Hong Kong
Zoho CRM helped Cargo Services Far East manage sales activities across 16 branches. The company used Zoho CRM to track... leads, conversions, and sales campaigns. In 2021, they achieved a 10% lead conversion rate. Over 130 users accessed the system daily, with most users in China. Integration with Microsoft Outlook improved email tracking. Dashboards and reports gave management quick insights into performance.
Emiza used Zoho Contracts to automate contract management. Before, they relied on spreadsheets and manual tracking, which caused missed renewals... and long contract cycles. With Zoho Contracts, Emiza cut contract cycle times by about 50%. They improved speed to market by 60%. The platform also boosted transparency, compliance, and stakeholder relationships. Automated renewals and centralized activity tracking helped Emiza avoid revenue loss and improve control.
BlackBuck
- Transportation/Trucking/Railroad
- Large
Zoho Creator helped BlackBuck manage rapid growth in logistics operations. The company replaced manual Excel processes with custom asset and... fleet management apps. BlackBuck now tracks RFID tags, fuel cards, and cash cards across 200 cities. The solution improved asset control and enabled bulk data import, saving time and costs. Productivity increased by up to 50%, and development costs dropped to one-fifth of traditional methods.
Zoho Survey helped Starling Ltd run market research projects with ease. Dr. Michael Dyson used the tool to reach a... wider audience and collect high-quality data. The platform's custom reporting and analysis features improved project efficiency. TURF analysis in Zoho Survey helped refine marketing strategies. Dr. Dyson relies on Zoho Survey for clear, accurate reports that support future research.
Zoho Backstage helped ActionCOACH UK run its flagship BizX event for over 1,100 attendees. Before, the team used many tools... and manual processes. With Zoho Backstage, they managed ticket sales, check-in, and live streaming in one place. Attendees used QR codes for fast badge printing. Sponsors captured leads easily with the app. The platform made event planning simple and improved the attendee experience.
Zoho Webinar helped Taobé Consulting boost productivity by 40%. The firm used webinars to answer client questions about cosmetic regulations.... They saw a 30% increase in webinar registrations. The platform's Q&A and recording features improved client engagement. Taobé Consulting reached more clients at lower cost and grew brand awareness in their niche.
Real Estate Case Studies and Customer Success Stories with Zoho Projects
PropertyAngel
- Real Estate
- Small
Bangalore, India
PropertyAngel used Zoho Creator to automate its property management business. They replaced Google Sheets with a scalable low-code platform. Zoho... Creator integrated with Zoho Books, Freshdesk, and real estate portals. The automation covered lead management, accounting, tenant tracking, and customer support. PropertyAngel saved close to $500,000 and reduced the need for extra engineers. Productivity improved and errors dropped with the new system.
Zoho Campaigns helped Strata, a realty investment platform in India, achieve 100% year-on-year growth. Strata used Zoho Campaigns to segment... audiences and run efficient email marketing. The integrated reporting system let them track campaign performance in one place. They no longer needed multiple tools for planning, execution, and analysis. Features like send time optimization improved their outreach. Strata now shares webinars, videos, and proposals with investors more effectively.
Zoho CRM helped Brigade Plus automate its sales process and improve customer journeys. The team switched from SAP ERP and... C4C due to complexity and limited customization. Zoho CRM's user-friendly, no-code/low-code platform enabled 100% adoption and seamless integration with other tools. Brigade Plus saved 18 hours per week on sales activities and achieved payback in six months. The CRM provided a holistic customer view and boosted sales efficiency.
Food & Beverages Case Studies and Customer Success Stories with Zoho Projects
80 Degrees East
- Food & Beverages
- Small
Zoho Forms helped 80 Degrees East, a niche restaurant in the food and beverage industry, improve customer experience. The business used... Zoho Forms for customer feedback and inventory management. The platform offered easy data collection, strong customization, and mobile access. 80 Degrees East found it affordable and effective for organizing data from multiple revenue sources. The team praised Zoho Forms for its cloud-based features and detailed report analysis.
McDonald's Restaurants of Canada
- Food & Beverages
Zoho Meeting helped McDonald's Restaurants of Canada improve franchise recruitment. The recruiter used Zoho Meeting webinars instead of one-on-one calls.... This change saved 18 hours each week. Webinars let her reach 40 to 100 people at once. Productivity increased by 150%. The process became faster and more effective.
Oil & Energy Case Studies and Customer Success Stories with Zoho Projects
Mistras Group
- Oil & Energy
- Large
Princeton, USA
Zoho CRM helped Mistras Group standardize sales processes and improve account management. Before Zoho CRM, sales data was scattered and... duplicate records were common. With Zoho CRM, all leads, contacts, and deals are now tracked in one place. Custom modules and workflow rules ensure accurate data and timely updates. Reports in Zoho CRM help managers identify high-value clients and forecast revenue. Mistras Group increased customer acquisition and plans to expand Zoho CRM use globally.
Zoho Connect helped SERGAS fix poor communication and scattered task management. The company used Zoho Connect to create a single... platform for all teams. Customer service, operations, and sales now share updates and tasks in one place. Departments assign and track work using Boards. Announcements reach everyone quickly. SERGAS improved teamwork and made work more efficient.
Allergy Standards Limited
- Health, Wellness And Fitness
- Small
Dublin, Ireland
Zoho Creator helped Allergy Standards Limited digitize its product certification process. The company replaced spreadsheets with a custom portal for... testing requests, certificate generation, and asset approvals. Automation cut certificate delivery from two weeks to seconds, saving hundreds of hours. Clients now self-serve, download documents, and submit tickets in one place. The solution improved accuracy, sped up service, and boosted customer satisfaction.
M for Mental Health
- Health, Wellness And Fitness
- Small
Mumbai, India
Zoho Bookings helped M for Mental Health manage a growing number of counseling appointments. Before, Malavika Karnad used WhatsApp and... manual methods, which caused delays and confusion. With Zoho Bookings, clients now self-schedule sessions using shareable links. Automated reminders reduce no-shows and double-bookings. Malavika saves time and can focus more on her counseling practice.
Bega Valley Shire Council
- Government Administration
- Medium
Australia
Zoho Assist helped Bega Valley Shire Council improve remote IT support. The council manages many remote sites and needed secure,... efficient remote access. Zoho Assist enabled technicians to connect to devices outside the local network. Session times dropped by up to 50%. The IT team now resolves issues faster and with less disruption. Multi-factor authentication and easy onboarding made the switch smooth.
BusinessNZ Council
- Government Administration
- Medium
Wellington, New Zealand
Zoho Backstage helped BusinessNZ Council move their election conference online during COVID-19. The team used the platform to manage ticketing,... process refunds, and build a custom event website. They quickly updated agendas, speaker lists, and venue details. Livestreaming allowed the event to go ahead as planned. The council found the software easy to use and appreciated tracking ticket sales in real time.
Entertainment Case Studies and Customer Success Stories with Zoho Projects
RiFF Studio
- Entertainment
- Medium
Zoho Workplace helped RiFF Studio unify team communication and boost project management. The animation studio used Zoho Cliq for instant... messaging and Zoho Connect for discussion boards. After switching, RiFF saw a 25% growth in its customer base in one year. Employees now collaborate more efficiently and manage projects better. Cloud-based tools let staff work from anywhere, supporting business growth during the pandemic.
Ramakrishna Math, Belur Math
- Non Profit Organization Management
- Large
Kolkata, India
Zoho Creator helped Ramakrishna Math, Belur Math cut manual work by 99%. Before, updating details for one million devotees took... days. Now, tasks that took ten days take just ten minutes. The organization built custom apps for devotee management, guest house bookings, and donation tracking. Integration with Zoho Campaigns and ZeptoMail improved communication. Digitization reduced errors and made processes faster.
Zoho Bookings helped Longevita manage 5,000 monthly appointments for cosmetic treatments. The platform replaced Calendly, offering better customization and branded... booking pages. Clients book and pay for services with a single link, reducing scheduling conflicts. Integration with Zoho CRM automates data transfer and improves client management. Longevita uses Zoho Bookings to organize multiple branches and deliver a personalized experience.
Zoho Billing helped Goodfirms manage complex subscription billing for over 102,000 clients. Goodfirms needed a flexible system to handle monthly,... quarterly, and yearly billing cycles. Zoho Billing allowed them to customize subscription start dates and easily update plans without re-entering payment details. The platform automated payment collection and reminders, saving time and reducing manual work. Goodfirms found Zoho Billing scalable and easy to tailor to their business needs.
Retail Case Studies and Customer Success Stories with Zoho Projects
Pulse LLC
- Retail
- Medium
USA
Zoho Analytics helped Pulse LLC save thousands of hours by embedding analytics into their product. Pulse LLC used Zoho Analytics... to blend sales, field, and inventory data from multiple sources. The platform enabled secure, seamless dashboard sharing and white labeling for their retail clients. Pulse LLC chose Zoho Analytics over Tableau and Power BI for its superior visualizations and cost-effectiveness. With Zoho Analytics, Pulse LLC now tracks client ROI and sales growth easily, focusing on core business instead of building BI tools.
Publishing Case Studies and Customer Success Stories with Zoho Projects
Franklin Observer
- Publishing
- Small
Franklin, USA
Franklin Observer uses Zoho Survey to collect reader opinions on local issues. The platform's ease of use and affordability helped... the newspaper engage its audience. Surveys are turned into news stories, increasing community involvement. The founder saw higher response rates and more interaction with readers. Zoho Survey made it simple to gather insights and strengthen local journalism.
Construction Case Studies and Customer Success Stories with Zoho Projects
Rain for Rent
- Construction
- Medium
Bakersfield, USA
Rain for Rent used Zoho CRM to replace Microsoft Dynamics CRM. The new system cut the time salespeople spent finding... client data from 18 to 10 minutes. This let each salesperson contact three more clients daily, boosting sales productivity by $750,000 a year. Rain for Rent saw a 610% ROI and recovered its investment in under 2.4 months. Zoho One also helped save $408,000 a year by retiring legacy systems and improved employee productivity.
Financial Services Case Studies and Customer Success Stories with Zoho Projects
TagniFi
- Financial Services
- Small
Tampa, USA
TagniFi switched from Excel to Zoho Billing to automate their recurring billing. Manual processes caused billing delays and increased churn.... Zoho Billing let them import data easily and automate invoicing, payment reminders, and renewals. Integration with Stripe and Zoho Books streamlined payments and bookkeeping. TagniFi now saves time and has better control over subscription management.
Banking Case Studies and Customer Success Stories with Zoho Projects
DSB Bank
- Banking
- Medium
Paramaribo, Suriname
Zoho Desk helped DSB Bank boost agent productivity by 50%. The bank replaced manual ticketing with Zoho Desk, streamlining support... across multiple channels like phone, email, and Facebook. Integration with Yeastar PBX automated ticket creation for incoming calls. Custom dashboards and SLAs improved tracking and follow-up. DSB Bank reduced operational costs and saw a 100% adoption rate after just eight hours of training.
Media Production Case Studies and Customer Success Stories with Zoho Projects
Reeder Media
- Media Production
- Small
Fallbrook, USA
Zoho Billing helped Reeder Media cut renewal processing time by 75%. The team eliminated all postage expenses by switching to... digital invoicing. Manual billing was replaced with automated workflows and dunning management. The company now tracks subscriptions and donations with custom fields and alerts. Staff can focus on journalism and marketing instead of billing tasks.
Apparel & Fashion Case Studies and Customer Success Stories with Zoho Projects
Style Gorgeous
- Apparel & Fashion
- Small
Wellington, New Zealand
Zoho Survey helped Style Gorgeous create a custom quiz to match clients with their ideal style. The founder, Nina Fountain,... needed a survey tool with complex logic and strong customer support. Other platforms failed to deliver, but Zoho Survey built the needed features quickly. The quiz became a key part of Style Gorgeous’s client process. Zoho Survey now supports their online business growth and customer engagement.
Wholesale Case Studies and Customer Success Stories with Zoho Projects
Sparex
- Wholesale
- Medium
Devon, UK
Zoho Analytics helped Sparex process 30 million rows of data from 18 subsidiaries. Before, Sparex struggled with inaccurate, fragmented data... and slow decision-making. Zoho Analytics unified and validated their data, enabling daily syncs and custom dashboards. Self-service reporting cut BI team requests from 1-2 per hour to 1-2 per week. One insight from Zoho Analytics led to a $1.4 million sales boost by repricing slow-moving stock.
Other Industry Case Studies and Success Stories with Zoho Projects
ZMR
- Security And Investigation Solutions
- Small
Zoho One helped ZMR lower ERP costs and simplify business management. ZMR used Zoho's cloud-based ERP to avoid server maintenance... and frequent upgrades. The system improved efficiency and saved time for the team. ZMR valued Zoho's high availability and reliability. Privacy and security were critical, and Zoho met these needs with strong authentication technology.
Zoho One helped Work Pics 360 manage customer relationships, finances, and marketing in one place. Marc Charette, the founder, switched... from multiple CRMs to Zoho for its integrated features and easy setup. He uses Zoho CRM, Books, Campaigns, and other apps to streamline client management and communication. The platform's native integrations and strong data privacy were key benefits. During COVID-19, Zoho's support program helped the business stay afloat.
Critical Insight
- Computer And Network Security
- Small
Seattle, USA
Zoho Assist helped Critical Insight boost remote IT support efficiency by 25%. The IT team reduced average session times from... 15 to 10–12 minutes. Key features like persistent access and admin elevation made troubleshooting faster and easier. Collaborative support let multiple technicians solve complex issues together. Critical Insight now delivers better service and keeps clients safer from cyber threats.
Zoho Commerce helped My Wall Panels grow tenfold. The company used Zoho Commerce to support its business growth. The platform... enabled easier online sales. My Wall Panels saw a big increase in business after using Zoho Commerce. The story highlights the impact of ecommerce tools for business expansion.
Zoho CRM helped Agappe Diagnostics manage sales and service in one system. Before, Agappe used many tools and had no... single view of customers. Zoho CRM gave field agents a mobile app with all customer info. The company now has better reporting and a 360-degree customer view. Agappe saw an 80% increase in productivity and higher operational efficiency.
Funding Strategies, a financial services firm, replaced spreadsheets and multiple systems with Zoho One. They customized Zoho One to integrate... CRM and email marketing, improving lead management and client communication. The team can now manage 20 matters at a time and provide clients with access to analytics. This has enhanced efficiency and client service.
Zoho successfully deployed its CRM solution for Acme Brick Company, enhancing sales processes and integration with existing systems. This deployment, completed... in under a year, improved CRM adoption across Acme's 40+ sales locations. Zoho's customization and support were key factors in Acme's choice, leading to better engagement and sales opportunities.
Zoho Corporation celebrates its 30th anniversary by surpassing one million paying customers and 150 million users globally. The company attributes... its success to a customer-first approach, offering scalable and affordable solutions. Notable customers include Mercedes-Benz India and Union Bank of India. Zoho's growth is marked by a 32% increase in customers and 20% revenue growth in 2025.
Zoho Users Discuss The Future As Company Reaches 1 Million Customers
Zoho has reached a milestone of 1 million customers globally, highlighting its significant presence in the business software market. The company offers... a suite of tools, including Zoho Creator and Zoho Payments, which are integral to many businesses' operations. Customers like CIMCO Refrigeration and Island Practice Management praise Zoho for its collaborative approach and technological integration, emphasizing the company's focus on customer-centric innovation and AI integration.
Zoho Corporation achieves milestone of 150 million users
Zoho Corporation celebrates its 30th anniversary by announcing it has reached 150 million users globally, with over one million paying customers. The company, known... for its customer-first approach, has seen significant growth, including a 32% increase in customers and a 20% rise in revenue in 2025. Zoho remains privately held, profitable, and employs over 19,000 people worldwide.
Zoho Corporation Surpasses One Million Paying Organisations as Customers
Zoho Corporation has achieved a significant milestone by surpassing one million paying organizations as customers. This growth highlights Zoho's expanding... influence in the cloud software market, showcasing its ability to attract and retain a large customer base.
Zoho marks 30th year with 1m customers , 150m users
Zoho celebrates its 30th anniversary by surpassing one million paying customers and 150 million users globally. The company experienced a... 32% customer growth and 20% revenue growth in 2025. Zoho attributes its success to its customer-first approach and unique ownership structure. Notable customers include Mercedes-Benz India and Union Bank of India. Zoho continues to expand its product offerings across its brands, including ManageEngine.
Zoho tops one million paying customers in 30th year
Zoho celebrates its 30th anniversary by surpassing one million paying customers and serving over 150 million users globally. The company reported... a 32% increase in customers and a 20% revenue growth in 2025. Zoho's diverse customer base includes notable names like Mercedes-Benz India and Union Bank of India. The company emphasizes its customer-first approach and scalable solutions, which have driven long-term relationships and expanded deployments across various sectors.
Zoho marks 30 years as paying customer base tops 1m
Zoho celebrates its 30th anniversary with over one million paying customers and 150 million users globally. The company, known for... its extensive suite of business applications, reported a 32% increase in customers and a 20% rise in revenue for 2025. Zoho's customer-centric approach and broad product offerings have attracted diverse clients, including Arctic Spas and CIMCO, highlighting its flexibility and scalability.
Zoho successfully deployed its CRM solution at Acme Brick Company, enhancing integration and customization. The deployment improved sales processes across... 40+ locations, leading to better client engagement. Acme Brick chose Zoho for its adaptability and support, integrating it with their existing business intelligence tools. This deployment underscores Zoho's capability as a top-tier enterprise technology provider.
Zoho Reignites CRM for Acme Brick Company - Business Standard
Zoho successfully deployed its CRM solution at Acme Brick Company, enhancing sales processes across 40+ locations. The CRM's customization and... integration capabilities improved adoption and engagement, leading to better client interactions. Acme Brick plans to expand its use of Zoho CRM for personalized marketing efforts.
Atlanta Hawks partner with ManageEngine on IT overhaul
The Atlanta Hawks have partnered with ManageEngine, a division of Zoho Corp, to overhaul their IT operations at State Farm Arena. This partnership aims... to simplify the Hawks' technology stack, enhance system reliability, and unify critical systems. The collaboration focuses on automation, real-time visibility, and improved security, benefiting live event operations and IT service management.
Government migrates 12.68 lakh official email accounts to Zoho: MeitY ...
The Indian government has migrated 12. 68 lakh official email accounts to Zoho, with 7.45 lakh belonging to Central government...employees. This migration, facilitated by the National Informatics Centre, ensures government ownership of data and intellectual property. The contract includes provisions for continuity and rollback if needed.
Zoho One's India business clocks 39% customer growth in FY25
Zoho One's India division achieved a 39% increase in customer growth for the fiscal year 2025, indicating strong market adoption and expansion within the region.
Joyalukkas Partners with Zoho to Unify Sales Operations & Redefine Customer Experience Across Global Retail Operations
Joyalukkas has partnered with Zoho to implement Zoho's Customer Experience Platform across its global retail operations. This platform unifies sales... and service functions, centralizes customer data, and enhances operational agility, enabling personalized engagement at scale. The transformation, led by Zoho's Enterprise Business Solutions team, supports Joyalukkas' customer-centric vision by providing a unified, adaptable platform for global markets.
Force Motors partners with Zoho to power end-to-end digital transformation across its dealer networks
Force Motors has partnered with Zoho to implement a comprehensive digital transformation across its dealer networks. This collaboration, part of... Force Motors' Project DigiForce, will deploy Zoho's CRM and DMS solutions, along with AI-powered applications, to enhance customer experience and streamline dealer operations. The initiative aims to modernize marketing, sales, and service processes, supporting Force Motors' growth and efficiency.
Brigade Plus Transforms Sales Management and Customer Journeys with Zoho CRM
Brigade Plus has adopted Zoho CRM to enhance its sales management and customer experience, achieving 100% user adoption and a 4x ROI. The implementation, completed... in four months, included integrations with SAP Cloud and other systems, leading to significant time savings and improved decision-making. This strategic shift has optimized Brigade Plus's operations and set a new standard for customer-centric innovation.
NIC brings Government of India offices to the cloud using Zoho Workplace: Customer Story
Zoho has been selected by the National Informatics Center (NIC) to migrate the Government of India's email and office suite services to a secure cloud environment. This involves deploying... a custom version of Zoho Workplace, enhancing security and collaboration for government departments. The migration, which began in 2023, has already transitioned over 11 lakh accounts, with plans to continue expanding across ministries.
CRM Masters Powers Digital Transformation by Delivering 2000+ Zoho ...
CRM Masters has successfully delivered over 2,000 Zoho projects globally, aiding digital transformation for businesses in the USA, UK, UAE, and India. As a Zoho... Premium Partner, they provide tailored solutions using Zoho's suite of applications, enhancing operational efficiency and customer engagement across various industries, including manufacturing and healthcare.
Joyalukkas Joins Forces with Zoho for Global Digital Transformation
Joyalukkas partners with Zoho to implement Zoho's Customer Experience Platform across 175 showrooms globally, enhancing customer engagement and operational efficiency. The platform will... unify sales and centralize customer data, initially rolled out in India and expanding to 10 international markets. Zoho's scalable technology supports Joyalukkas' shift to proactive, insight-driven customer interactions.
How Zoho Books transformed accounting for Breakthrough Solutions
Breakthrough Solutions founder Ann Jagert shares how Zoho Books has transformed accounting for her business and clients. She highlights the... software's ability to simplify accounting, the benefits of Zoho's integrated ecosystem, and her favorite features. Ann confidently recommends Zoho Books as the go-to accounting software for small businesses and start-ups.
Force Motors partners with Zoho to power digital transformation across its dealer networks
Force Motors has partnered with Zoho to deploy Zoho's CRM and Dealer Management System, along with 12 AI-driven applications, across more than 200 dealerships, 70 service centers, and 30 parts centers in India. This cloud-based solution... will replace legacy systems, streamline dealer operations, and enhance customer engagement as part of Force Motors' Project DigiForce digital transformation initiative.
