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Information Technology and Services Case Studies and Customer Success Stories with SearchUnify

A global technology consulting firm - Information Technology And Services - Medium

Autopex helped a global technology consulting firm cut developer dependency by 80%. The firm used conversational AI to access Salesforce... data, metadata, and permissions with natural language. Business users retrieved data 70% faster and improved metadata visibility by 60%. Admin and business team productivity rose by 40%. The solution enabled scalable, AI-driven Salesforce operations and reduced manual effort.

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A global digital services provider - Information Technology And Services - Medium

USA

AutoTestIQ helped a global digital services provider cut test design effort by 50%. The QA teams struggled with fragmented requirements... and limited visibility into custom implementations. AutoTestIQ’s AI-powered test case generation unified context from Jira and Azure DevOps. This improved test coverage, reduced manual effort, and sped up test creation to minutes. Early defect detection and regression coverage also improved.

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Ping Identity - Information Technology And Services - Large

Denver, USA

Ping Identity used a custom WordPress automation plugin from Grazitti Interactive to speed up content publishing. Their old process took... 8–10 days and required lots of manual work. The new plugin connected Zoho Projects and Google Sheets to WordPress, automating the workflow. Publishing is now near real-time, with 90% less manual effort and 80% faster speed. Content accuracy improved by 68%, and the team can handle more content without extra work.

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LiveRamp - Information Technology And Services - Large

Grazitti migrated LiveRamp's data and processes from Acxiom in under four months. The team set up a new Salesforce Lightning... org, integrated Zuora and Marketo, and ensured zero data loss. No business processes were interrupted during the migration. User experience improved with Salesforce Lightning. LiveRamp's systems were fully replicated and operational on time.

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Construction Case Studies and Customer Success Stories with SearchUnify

A US-based electrical engineering and construction firm - Construction - Large

USA

ServiceNow HRSD helped a US-based electrical engineering and construction firm cut onboarding time by 40%. Grazitti replaced manual hiring with... a digital onboarding system. The new process uses secure data handling and automated workflows. Contractor onboarding is now faster and more consistent. Manual effort dropped by 60%. HR and IT teams have real-time visibility into onboarding progress.

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Computer & Network Security Case Studies and Customer Success Stories with SearchUnify

 

Undisclosed leading cloud security and compliance provider - Computer & Network Security - Large

USA

Email-to-Case Advance by Grazitti Interactive helped a top US cloud security provider improve case management in Salesforce. The customer faced... slow case resolution and limited email handling. E2CA enabled agents to convert emails to cases, attach multiple files, and use canned comments. Custom features like Clean Comment and Account Watcher boosted productivity. The solution led to faster case resolution and better customer experience.

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Education Case Studies and Customer Success Stories with SearchUnify

A network of educational institutions (USA) - Education - Very Large

USA

Grazitti Interactive migrated a large educational institute’s website from WordPress to Contentful, improving site speed and scalability. The new headless... CMS and modern frontend enabled faster updates and better content management across ten cities. Website traffic increased by 52% and bounce rates dropped by 73%. User engagement rose by 64% and average session duration grew by 20%. The institute now delivers content seamlessly across web, mobile, and student portals.

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Insurance Case Studies and Customer Success Stories with SearchUnify

A global provider of smart insurance software - Insurance - Very Large

Uxbridge, UK

Salesforce Data Quality Analysis Framework automated CRM data scoring for a global insurance software leader. The company faced manual audits... and incomplete data, which hurt forecasts and accountability. Grazitti built a framework using native Salesforce formulas for automated record evaluation and centralized dashboards. This led to a 40% improvement in data completeness, 30% fewer duplicate records, and 20% better ownership accountability. Leadership now has real-time visibility into CRM health, and data quality adapts as business needs change.

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Apparel & Fashion Case Studies and Customer Success Stories with SearchUnify

A mid-market direct-to-consumer women’s clothing brand - Apparel & Fashion - Medium

USA

An AI-powered chatbot was added to a Shopify store for a women’s fashion brand. The chatbot gave 24/7 support, answered... questions, and helped shoppers find products. It let customers add items to their cart during chat and try on clothes virtually. Cart abandonment dropped by 38%. Upsell revenue per session grew 2.4 times. The bot resolved 91% of support queries without extra staff.

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Hospital & Health Care Case Studies and Customer Success Stories with SearchUnify

Undisclosed healthcare firm - Hospital & Health Care - Medium

USA

M-Clean helped a healthcare firm unify patient data across Salesforce and Marketo. The firm struggled with duplicate records, compliance risks,... and manual data cleanup. M-Clean automated deduplication, standardized patient information, and synced consent flags. This led to 100% compliance accuracy and a 25% improvement in patient experience. Manual IT workload dropped by 95%, and email bounce rates fell by 15%.

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