Real-World Case Studies and Customer Success Stories with SearchUnify

AutoTestIQ helped a global Salesforce consulting partner speed up QA by using AI to generate test cases from screenshots. The team faced... slow, manual test design due to missing documentation and frequent UI changes. With AI-driven screenshot analysis, they quickly created structured test scenarios and reduced manual effort. Test coverage reached 80%, and time spent on test case design dropped by 70%. Manual testing effort fell by 50%, and QA efficiency rose by 40%.
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AutoTestIQ helped a global digital services provider cut manual QA effort by 50%. The company used Jira and ServiceNow, but... workflows were slow and manual. AutoTestIQ integrated these tools and automated test case generation. Test coverage rose to 80%, and release cycles became 70% faster. Real-time updates and centralized evidence improved traceability and audit readiness.
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Ping Identity used Adobe Marketo Dynamic Chat and Adobe Sensei AI to improve lead generation. Manual lead management slowed responses... and raised costs. The new solution automated chat, lead capture, and routing. This cut lead acquisition costs by 55%. Lead generation turnaround time improved by 45%. Lifecycle management efficiency increased by 30%. Real-time engagement and automation helped Ping Identity scale demand generation and boost user experience.
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AutoTestIQ helped a global digital services provider speed up regression cycles by 70%. The company used AI-powered test automation to... cut manual effort and maintenance by 50%. Test coverage improved to 80% with better accuracy. Reporting visibility increased by 65%. The solution unified validation across UI, API, and data layers, making QA faster and more reliable.
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Salesforce Revenue Cloud Advanced helped Ping Identity boost revenue efficiency by 35%. The company moved from a legacy CPQ system... that slowed deal cycles and caused errors. Migrating to Revenue Cloud Advanced automated approvals and standardized workflows. This cut quote-to-cash time by up to 60% and reduced errors by 25%. Over 2,500 renewals were automated, making revenue operations scalable and fast.
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Tableau Pulse helped Ping Identity achieve 55% faster QA cycles. The company unified Salesforce Sales, Service, and Marketing Cloud data... for real-time revenue visibility. Custom dashboards enabled instant insights into KPIs and improved decision-making. QA teams focused on high-value metrics and resolved issues faster. The solution delivered 360° revenue insights and actionable recommendations across departments.
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Grazitti’s online community platform helped a global digital services provider boost employee engagement by 20%. The company faced fragmented communication... and low morale due to scattered tools and siloed knowledge. Grazitti built a secure intranet community for real-time updates, collaboration, and knowledge sharing. Employees accessed resources faster and recognized peers more often. Productivity rose by 15%, and goal achievement improved by 25%.
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Grazitti Interactive used machine learning to summarize text from learning materials. The solution helped process large volumes of educational content... quickly. This improved efficiency in handling and understanding learning resources. The approach made it easier to extract key information from complex documents. The project shows how AI can support education and training workflows.
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Grazitti Interactive used Salesforce CPQ to improve their sales operations. They achieved a 15% increase in quote efficiency. The solution... helped streamline the quoting process. This made sales faster and more accurate. The team could handle more quotes with less effort. Salesforce CPQ made the sales workflow smoother.
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Grazitti Interactive helped a leading search solutions provider improve product security. They used VAPT services to find and fix security... issues. The solution made the product safer for users. The company now has stronger protection against threats. This case shows the value of cybersecurity services for tech companies.
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Grazitti Interactive helped a G2 DevOps leader improve financial reporting in NetSuite. The company faced challenges with manual processes and... data accuracy. Grazitti streamlined workflows and automated reporting tasks. This led to faster, more reliable financial reports. The solution enhanced efficiency and reduced errors in financial operations.
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Grazitti Interactive improved its case refund process using a multilingual community and a service console. The new system made case... management faster and easier. Customers could get refunds more quickly. The solution helped boost customer satisfaction. The process is now more efficient for both staff and customers.
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GMAQ helped a global automation leader cut email asset creation time by 60%. The marketing team used the no-code tool... to build email templates and landing pages without coding skills. Campaign launch speed increased by 40%, and operational costs dropped by 50%. Personalized, visually appealing emails boosted engagement by 15%. GMAQ’s drag-and-drop platform removed technical bottlenecks and sped up marketing workflows.
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Grazitti Interactive migrated Ping Identity’s customer community from Khoros to Higher Logic with zero data loss. The new platform improved... user engagement and made navigation easier. Brand consistency was enhanced with a redesigned UI. AI-powered search helped users find information faster. The migration protected all data and created a scalable, modern community experience.
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Salesforce Service Cloud and ChatGPT were integrated for a global digital services provider. The goal was to improve support operations... and make agents more efficient. The integration helped agents respond faster and handle more customer queries. This led to better customer experiences and smoother support workflows. The solution used advanced AI and CRM tools together.
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Grazitti Interactive redesigned the online community for a leading IT firm. The goal was to increase customer engagement. The new... design focused on improving user experience and interaction. The project aimed to make it easier for users to connect and share knowledge. As a result, the IT firm saw higher participation in their online community.
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Grazitti Interactive provided IT help desk support for an AI-search company. The company needed reliable support to manage its IT... operations. Grazitti delivered help desk services to address technical issues and improve response times. The solution helped the customer maintain smooth business operations. The case highlights the value of managed IT support for technology-driven firms.
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Grazitti Interactive performed a VAPT assessment for a leading Salesforce-powered online community. The goal was to identify and fix security... vulnerabilities. Grazitti used advanced testing methods to check the platform's defenses. The assessment helped the community improve its security. The solution made the online community safer for its users.
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Salesforce Sales Cloud helped an information technology innovator improve their sales process. The company wanted to make sales steps faster... and easier. Grazitti Interactive optimized the platform for them. This made it simpler for the team to manage leads and close deals. The new system helped the company work better and sell more.
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Salesforce CPQ helped a technology & services leader optimize revenue processes. The company improved how it managed revenue reports. The... solution made reporting faster and more accurate. This led to better business decisions. The case highlights the value of Salesforce CPQ for large IT service providers.
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Grazitti Interactive helped a global digital services provider optimize their paid ads. The campaign generated $3 million in revenue. The... focus was on improving digital marketing performance. Paid advertising strategies were used to drive results. The case highlights success in IT sector ad optimization.
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Grazitti Interactive optimized procure-to-pay and order-to-cash processes for a cloud-based automation testing platform provider using NetSuite. The company faced challenges... in streamlining financial operations. Grazitti implemented tailored solutions to automate and improve these workflows. As a result, the customer achieved smoother transactions and better process efficiency. This case highlights the value of NetSuite process optimization for SaaS businesses.
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Grigo helped a leading global technology company cut LLM costs by 25% in just 90 days. The company faced rising... expenses, fragmented AI tool usage, and compliance risks from unmonitored LLM adoption. Grigo provided a centralized AI management platform, enabling unified oversight, budget controls, and secure access. The solution improved governance, ensured zero downtime for AI apps, and strengthened data privacy. Teams now track usage, manage costs, and stay compliant with ease.
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Dynamics 365 helped an Australia-based data analytics firm improve lead nurturing and ABM strategies. The company faced fragmented systems and... inconsistent lead management. Grazitti Interactive integrated automated workflows and real-time insights. Personalized outreach and targeted ABM campaigns increased engagement. Custom dashboards tracked email opens and responses. The solution enabled scalable, data-driven sales and marketing.
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MadCap Flare helped a Colorado-based cloud-native IT operations provider modernize its documentation. Outdated templates and inconsistent branding made it hard... for users to find information. Grazitti Interactive redesigned the UX, added dual themes, and improved navigation. Automated Git-based metadata ensured accurate update history. The new system increased user engagement, improved credibility, and made documentation easier to manage. SEO enhancements boosted search visibility and discoverability.
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Grazitti migrated Ping Identity's product catalog from Zuora to Salesforce Revenue Cloud. The project rebuilt 100% of the product catalog... on Salesforce, reducing manual billing adjustments by 35%. Order-to-bill readiness improved by 45%. The new system created a single source of truth for sales, finance, and operations. Auditability and billing accuracy increased, with near-zero rating discrepancies. The migration enabled scalable, Salesforce-native revenue operations.
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A prominent software company improved user training with interactive modules. Grazitti Interactive designed these modules to boost engagement. The new... approach made learning easier for users. The company saw better participation in training sessions. Users finished more modules and learned faster. This helped the company deliver better support and product adoption.
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CRM Analytics replaced manual Salesforce reporting for Ping Identity. Report generation time dropped by 60%. Data accuracy improved with AI-driven... data cleansing. Sales teams now use interactive dashboards and natural language queries. Analysts spend less time compiling reports and more on strategy. Sales decisions are faster and more informed.
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Salesforce Marketing Cloud and ChatGPT integration cut email content creation time by 75%. The client, a global DAM provider, faced... slow, manual email marketing and low engagement. Grazitti Interactive automated content generation using AI, personalizing emails in real time. This led to a 20% increase in engagement and a 50% reduction in manual effort. Marketing teams now deliver relevant content faster and at scale.
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Grazitti Interactive helped Ping Identity, an AI-powered video intelligence company, fix offline conversion tracking issues across HubSpot, Google Ads, and LinkedIn Ads. The team audited... UTM parameters, mapped data across platforms, and aligned lifecycle stages to restore accurate syncing and attribution. As a result, Ping Identity saw a 60% reduction in data discrepancies, a 40% improvement in lead attribution reporting, an 18% increase in conversion rate, and a 28% reduction in cost per acquisition. These changes gave the company reliable marketing data and better campaign optimization.
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Grazitti Interactive helped a SaaS company optimize its Salesforce Sales and Service Cloud. The company migrated to Flow to improve... automation and streamline processes. This migration aimed to enhance efficiency in sales and customer service operations. The case highlights the use of Salesforce Flow for better workflow management. Results focus on improved process automation and operational effectiveness.
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Seismic used Sitecore XM Cloud and Next. js to modernize its global web platform. The company managed 800+ localized pages...across four regions in just four months. AI-powered automation improved content validation, translation, and publishing speed. Integration with Marketo enabled real-time lead tracking and analytics. Seismic achieved 50% faster content creation and seamless multilingual publishing. The solution delivered consistent design and high performance worldwide.
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Ping Identity used Azure Kubernetes Service and DevOps automation from Grazitti to modernize application delivery. Manual deployments were slow and... error-prone, with no centralized observability. Grazitti implemented AKS, automated CI/CD pipelines, and real-time monitoring. This enabled zero-downtime deployments and full workload containerization. The company saw a 50–70% reduction in manual deployment effort and gained complete visibility across systems.
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Grazitti Interactive redesigned the website for a leading eCommerce company. They also migrated the site to AWS. The project aimed... to improve site performance and reliability. The new design helped the company offer a better user experience. AWS migration made the website more scalable. The case highlights digital transformation in retail.
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Salesforce Data Cloud unified online and in-store data for a global fashion retailer. The retailer struggled with fragmented customer journeys... and inefficient marketing. Grazitti integrated Salesforce CRM, Amazon S3, and other sources to create a single customer view. The solution enabled real-time targeting and improved marketing efficiency. Results included 100% suppression of duplicate promotions, 60% less manual reconciliation time, and 99% identity deduplication accuracy.
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Grazitti Interactive migrated a global retail brand's eCommerce site from Drupal to Adobe Experience Manager with Edge Delivery Services. The new platform... achieved a 95-100 site performance score and 30% faster page load times. Marketing teams gained more control over content, reducing their reliance on developers. Adobe Target integration enabled personalized user experiences. Optimized API calls improved backend efficiency and site speed.
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Grazitti Interactive helped a retail giant move its web applications from on-premise servers to AWS. The migration aimed to improve... scalability and reliability. Grazitti managed the testing process to ensure a smooth transition. The project focused on minimizing downtime and maintaining application performance. The solution supported the retailer’s digital transformation goals.
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Grazitti Interactive optimized Adobe Analytics, Launch, and Target for a leading US eCommerce retailer. The team fixed AEP Web SDK... list property issues and improved data accuracy. They resolved custom code problems, enhanced link click tracking, and implemented video tracking with custom JavaScript. Marketing channel rules were corrected for better attribution. The project led to a 20% reduction in bounce rate, 24% improvement in on-page time, 70% rise in video views, 40% decrease in undefined attributions, and 60% increase in app downloads.
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Grazitti Interactive improved technical SEO for a leading sports equipment retailer. The team focused on optimizing the website to boost... organic search rankings. As a result, the retailer saw increased website traffic. The project highlights the impact of technical SEO on e-commerce growth. This case shows how digital marketing services can drive measurable results for retail businesses.
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Adobe Analytics implementation by Grazitti enabled a 37. 94% increase in button clicks for a leading tax preparation provider. The...customer faced inconsistent tagging and lacked documentation, limiting data accuracy and user journey visibility. Grazitti delivered structured Adobe tagging, documentation, and testing across environments. The solution improved content validation, user tracking, and reporting. Results included 53.68% growth in account registrations and 28.75% more website traffic.
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Agentforce helped a US-based FP&A cloud platform boost operational efficiency by 20%. The company used Salesforce Service Cloud but faced... delays from manual tasks and case reassignments. Grazitti Interactive implemented custom Agentforce solutions, including escalation prediction and sentiment-based email automation. These changes cut customer escalations by 15% and saved 3–4 minutes per email. The platform now resolves cases faster and has better support visibility.
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Grazitti Interactive helped a leading financial services provider improve their partner management process. The company needed a better way to... manage partners. Grazitti delivered a solution that streamlined workflows. This made it easier for the provider to handle partner relationships. The new process improved efficiency for the business.
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A financial services provider needed to improve its partner management process. Grazitti Interactive helped streamline these operations. The solution focused... on making partner management faster and more organized. The provider saw better efficiency in handling partners. This case highlights the value of digital transformation in financial services.
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Salesforce Community Cloud was set up for a multinational personal finance company. The company needed a solution to improve customer... engagement and support. Grazitti Interactive implemented Salesforce Community Cloud to address these needs. The new platform helped the company connect better with its customers. The solution made it easier for users to find information and get support. This improved the overall customer experience.
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Grazitti Interactive set up Salesforce Community Cloud for an American multinational personal finance company. The company needed a robust online... community platform. Grazitti delivered a tailored Salesforce solution to meet their needs. The new platform improved engagement and streamlined support. The case highlights expertise in Salesforce Experience Cloud for financial services.
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Grazitti Interactive migrated a global healthcare firm's WordPress sites across 8+ regions. The new centralized backend enabled 30% faster page... creation and publishing. Teams now update content without developer help. Standardized SEO guidelines improved search visibility. The solution eliminated data inconsistencies and streamlined multi-language management.
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Grazitti Interactive helped a community health center cut revenue leakage by 40%. Claim denials dropped by 47% after implementing centralized... data and revenue cycle analytics. Staff used unified dashboards to track billing, payments, and denials in real time. Automated reporting and streamlined workflows improved cash flow and staff efficiency. The center now has better visibility into claims and faster reimbursement cycles.
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A community health center faced revenue leakage and frequent claim denials. Grazitti Interactive provided a solution to address these challenges.... The center improved its claim management process. This led to reduced revenue loss and fewer denied claims. The solution helped the center operate more efficiently. The case highlights the impact of digital services in healthcare revenue management.
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Grazitti Interactive redesigned the online community for a leading healthcare company. The old platform was cluttered and hard to use,... causing low engagement. Grazitti created a new, modern design with better navigation and mobile responsiveness. They improved onboarding, content structure, and added gamification. After launch, the company saw a 47% increase in registrations, 81% more mobile visits, and 74% more unique visitors. Posts, threads, and accepted solutions also rose sharply, making the community more active and user-friendly.
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Marketing Cloud helped a leading healthcare provider boost appointment bookings by 23%. The provider struggled with low engagement from generic... reminders and frequent no-shows. Grazitti Interactive set up automated, personalized email and web campaigns using patient data and real-time behavior. Patients received timely reminders and targeted messages. The solution reduced no-shows and improved pre-visit form completion. Staff spent less time on manual follow-ups, and patient experience improved.
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Marketo optimization helped a global cybersecurity leader boost MQL quality by 35%. The company faced issues with lead quality, database... noise, and sales-marketing misalignment. Grazitti Interactive rebuilt lifecycle architecture, improved lead scoring, and cleaned the database. These changes cut database noise by 40% and improved email deliverability by 32%. The result was a more reliable, scalable marketing system.
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Grazitti Interactive customized the Gainsight knowledge base workflow for Ping Identity. The old process had no approvals, version control, or... clear ownership. Grazitti set up a role-based workflow, draft management, and version tracking. This reduced publishing errors by 45%. Content lifecycle speed increased by 35%. Teams now have 100% visibility into content versions and 75% adoption of the new workflow. The solution supports scalable, cross-platform knowledge governance.
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Grazitti Interactive migrated Infoblox’s community from Khoros to Vanilla Forums. The old platform limited customization and integration. Grazitti planned the... migration to keep SEO and user data intact. They built custom widgets and matched Infoblox’s branding. The new community has better engagement features and a scalable design. Infoblox now has a flexible, future-ready platform for users worldwide.
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Grazitti Interactive helped a leading cybersecurity company redesign its online community using Khoros. The project improved user engagement by 5.75%... and reduced spam posts by 20%. The team migrated data from Higher Logic, added gamification, and built custom reporting tools. The new platform increased traffic by 109% and enhanced the user experience. The community now aligns with the company’s branding and supports better peer support and knowledge sharing.
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A cybersecurity company wanted to resolve incidents faster. Grazitti Interactive helped them streamline their incident resolution process. The company achieved... a 10% faster response time. This improved their ability to handle security issues quickly. The solution focused on support and IT service management. The result was better customer service and faster problem resolution.
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A leading EdTech company automated its renewal process using n8n and Salesforce. Manual email approvals and Salesforce updates were replaced... with a one-click, in-portal experience. The new workflow eliminated manual data entry, reduced renewal cycle times, and improved customer satisfaction. Real-time status updates and a branded portal made the process seamless and auditable. The solution freed up sales and operations teams for higher-value work.
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Grazitti Interactive helped an education industry leader revamp their online community design. The project focused on improving user experience and... engagement. Grazitti used its expertise in community design and digital solutions. The new design made it easier for users to find information and connect. The case highlights the value of tailored community platforms for education organizations.
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Grazitti Interactive helped a leading Asia-Pacific education provider transform their e-learning platform. The provider served over 11,000 students but faced... low engagement and poor knowledge retention due to static, unstructured content. Grazitti restructured materials into interactive, visually rich modules with chapter segmentation, quizzes, and voiceovers. This led to a 5x increase in learner engagement, 40% better knowledge retention, and 40% higher course completion rates. Learners finished courses 30% faster and instructors gained better progress tracking.
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Grazitti Interactive helped a gate automation company create engaging content. The goal was to improve customer engagement and brand awareness.... Grazitti used digital marketing and content strategies. The company saw better online visibility and more interest from potential buyers. This case shows how strong content can help companies in the consumer electronics industry.
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Grazitti Interactive migrated a global navigation technology leader’s community from vBulletin to Gainsight (InSided). The legacy platform had outdated architecture... and limited integration, causing poor engagement. Grazitti used custom scripts and automation to move over 6 GB of data, including complex attachments and unsupported BBCodes. The migration achieved zero data loss and restored all content and files. The new community platform now runs faster, is easier to use, and supports better engagement.
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Grazitti Interactive helped a leading automatic gate opener manufacturer boost brand visibility and sales. The company wanted to grow direct-to-consumer... eCommerce and improve paid marketing results. Grazitti restructured paid search campaigns, optimized targeting, and scaled paid social ads. The result was a 451% year-over-year increase in paid search revenue and a 204% rise in new user traffic. Paid social sales grew 5x, and ROI increased by $21 for every $1 spent.
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Grazitti Interactive helped a leading real estate firm boost high-intent leads by 210%. The client faced high ad costs and... low conversion rates from paid search and display campaigns. Grazitti restructured campaigns, improved targeting, and used dynamic retargeting. The new strategy increased website traffic by 300% and quadrupled brand visibility. The firm now attracts more qualified buyers and closes deals faster.
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Grazitti Interactive helped a leading real estate developer boost website traffic by 300%. The company used paid search and display... ads to reach more buyers and generate 210% more leads. They restructured campaigns, improved targeting, and used retargeting to increase brand visibility by 4x. The digital marketing strategy replaced traditional methods and made the developer a top choice for property buyers. This approach strengthened their online presence and drove more property sales.
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Grazitti Interactive optimized a WordPress website for a real estate firm. The project focused on improving website performance and user... experience. The team enhanced site speed and streamlined navigation. These changes helped the firm attract more visitors and potential clients. The solution used WordPress best practices for real estate websites.
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Adobe Commerce upgrade to 2. 4.4 improved site speed, security, and mobile usability for a US-based engineering services provider. The...new PWA and OpenSearch integration made product discovery faster and easier. Salesforce PowerSync enabled real-time customer data sync, boosting marketing and service efficiency. Within six months, user engagement and conversions doubled, orders rose by 50%, and malware attacks dropped by 85%. Search speed improved by 60%, driving a better buying experience.
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Grazitti Interactive enabled seamless syncing between Caspio database and Moodle CMS using a webhook. The solution helped automate data transfer... between the two platforms. This improved workflow efficiency for the customer. The integration reduced manual work and errors. The customer benefited from a smoother process and better data accuracy.
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Grazitti Interactive migrated a large amount of data from vBulletin to the InSided platform. The project focused on moving massive... data sets quickly and efficiently. The solution helped the customer switch platforms without losing important information. The migration process was smooth and secure. The customer benefited from a seamless transition to a new community platform.
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Grazitti Interactive helped a customer migrate from Jive to Salesforce Lightning Community Cloud. The migration aimed to improve community engagement... and streamline operations. The solution focused on leveraging Salesforce's features for better user experience. The case highlights the benefits of moving to a modern community platform. No specific metrics or customer details are provided in the content.
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Grazitti Interactive migrated a service console from Salesforce Classic to Lightning Experience. The project focused on improving user experience and... leveraging new Salesforce features. The migration aimed to streamline support operations. The case highlights the benefits of upgrading to Lightning for better productivity.
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Grazitti Interactive helped a customer restructure their learning material. The goal was to improve engagement and knowledge retention. The solution... focused on optimizing content for better learning outcomes. The case highlights the importance of effective learning material design. No specific metrics or customer details are provided.
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Grazitti Interactive used AI-enabled data enrichment to reduce manual efforts. The solution sped up processing time by 30%. This helped... the customer work faster and more efficiently. The case highlights the impact of artificial intelligence on business operations. No specific customer name or industry is mentioned in the content.
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Grazitti Interactive provided project management support for financial systems set-up and collateral development. The case study highlights their expertise in... managing complex projects in the finance domain. The solution focused on streamlining processes and ensuring timely delivery. Results included improved efficiency and better project outcomes. No specific metrics or customer details are mentioned in the content.
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Grazitti Interactive optimized Salesforce Sales and Service Cloud for a customer. The goal was to improve software price quoting. The... team migrated legacy data to Salesforce. They also enhanced the community's functionality. The case highlights the use of Salesforce for better quoting and community management.
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Tableau and Snowflake integration improved sales reporting for Submit Partner, a leading US recruitment firm. Legacy PHP-based reports were slow... and costly, making it hard for sales teams to access insights. Migrating to Tableau and optimizing Snowflake reduced compute costs and enabled real-time, actionable sales reports in Salesforce. Enhanced data clarity improved sales rep tracking and decision-making. The new system delivered faster, more efficient reporting and long-term cost savings.
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Grazitti Interactive optimized and maintained a WordPress website for a car racing event. The team focused on improving website performance... and reliability. They ensured the site could handle high traffic during the event. The solution helped deliver a smooth online experience for visitors. No specific metrics or customer quotes are provided.
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Grazitti Interactive helped a customer migrate from Marketo to Salesforce Marketing Cloud. The goal was to improve marketing results. After... the migration, the customer saw a 10% increase in conversion rate. This shows the impact of using Salesforce Marketing Cloud for marketing automation. The case highlights the benefits of switching platforms for better performance.
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Grazitti Interactive helped a customer migrate from Jive to SharePoint Online. The goal was to improve scalability and increase user... adoption. The case study highlights the migration process and the benefits of using SharePoint Online. The solution aimed to make collaboration easier and support business growth. Results focused on better scalability and higher user engagement.
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