Salesforce helped Gemini Power Hydraulics make sales and service processes data-driven. The company replaced old CRMs with Sales Cloud, Service Cloud, and Pardot. Sales team productivity increased by... 60%. Service team productivity improved by 10%. Real-time data access and automation made customer interactions better. All business activities now run through Salesforce for better decisions.
Financial Services Case Studies and Success Stories with Salesforce Chatter
CASE STUDY Prudential
Agentforce helps Prudential's retirement sales team connect better with customers and advisors. The team uses Agentforce to focus on building relationships. This leads to improved customer engagement.... The solution supports sales efforts in the financial services industry. Prudential benefits from streamlined sales processes.
Angel One improved customer service using Salesforce. They cut average handle time by 30% and improved first call resolution rates by 18-20%. Automation and collaboration tools helped streamline serv...ice workflows. They serve over 30 million clients with a comprehensive suite of financial solutions.
Razorpay uses Salesforce to improve sales efficiency. They saw a 38% increase in lead conversion. Sales team efficiency increased by 30%. Turnaround time on service requests reduced from 48 hours to ...8 hours.
Bike Bazaar uses Salesforce to improve loan processes. They cut loan approval time from 20 to 5 minutes. They manage twice as many cases as before. Product launches are now 6 times faster. Data insig...hts help them target promotions and manage risks.
Agentforce helped Nexo improve crypto customer support. Nexo needed to keep up with fast changes in the crypto industry. Agentforce provided tools for better support. Nexo redefined how they help cus...tomers. The solution made support faster and more reliable.
Salesforce helped RBC Wealth Management bring 26 systems into one CRM platform. Advisors now have a single view of each client. Onboarding time dropped from weeks to just 24 minutes. The new digital ...experience gives clients full account visibility. Maintenance costs fell by 50%. The platform uses low-code automation and APIs to speed up innovation.
Agentforce will help Formula 1 speed up service response by 80%. Formula 1 needed to improve how fast they respond to service requests. They chose Agentforce to solve this problem. With Agentforce, F...ormula 1 expects to make their service response 80% faster. This will help them serve fans and partners better.
Food & Beverages Case Studies and Success Stories with Salesforce Chatter
CASE STUDY Grubhub
Salesforce automation helped Grubhub increase sales activity by 25%. Grubhub used automation tools to make their sales process faster. The solution made it easier for their team to work. Grubhub saw ...more sales actions after using the product. The company improved how they manage sales tasks. This led to better results for their business.
Uber Eats used Service Cloud, MuleSoft, Tableau, and Sales Cloud to automate workflows and unify data from 30+ global systems. Agents now see all customer and merchant data in one place, saving time ...and reducing manual steps. This automation helps resolve merchant disputes and refund cases much faster. Einstein predicts case priorities, cutting triage times. Uber Eats improved agent efficiency and can now support 25 million restaurateurs and their customers worldwide.
Agentforce helped 1-800Accountant resolve 70% of customer inquiries. The company used Agentforce to improve customer service. This led to faster answers for customers. The solution made support more ...efficient. 1-800Accountant saw better results with fewer resources.
Non-Profit Organization Management Case Studies and Success Stories with Salesforce Chatter
CASE STUDY Big Brothers Big Sisters of America
Agentforce helps Big Brothers Big Sisters of America support more people. The organization uses Agentforce to improve how they work. This helps them reach more people in need. Agentforce makes their ...work easier and faster. The result is that Big Brothers Big Sisters of America can help change more lives.
Inter used Salesforce to boost their ROI by 20 times. They found the perfect banking offer for their needs. The solution helped them improve their business results. Inter saw a big increase in return... on investment. The case shows how Salesforce can help banks grow fast.
Inter used Salesforce to improve their banking offers. They achieved a 20x boost in ROI. The solution helped them find the perfect offer for their customers. This led to much better results for their... business. Inter saw a big impact from using Salesforce.
Salesforce helped Kotak Mahindra Bank unify sales and service data. The bank automated loan approvals and improved cross-selling. Customers now get seamless omni-channel experiences. Kotak consolidat...ed 12 systems into one platform. Service requests are handled faster and more easily. The bank can now open digital accounts and process loans with less friction.
Kotak Mahindra Bank uses Salesforce to improve customer experiences. They unified lead management and loan processes. This helps approve loans faster and cross-sell better. They also created a 360-de...gree customer view. This makes service seamless across products. Salesforce helped them consolidate 12 systems into one platform. This transformation took eight months.
Human Resources Case Studies and Success Stories with Salesforce Chatter
CASE STUDY The Adecco Group
Agentforce helps The Adecco Group connect one-on-one with every job seeker. The company uses Agentforce to improve engagement. This leads to better communication with job seekers. The solution suppor...ts personalized experiences. The Adecco Group benefits from more effective hiring processes. The platform helps drive customer success.
Information Services Case Studies and Success Stories with Salesforce Chatter
CASE STUDY BARC India
BARC India improved field service productivity by 25% using Salesforce automation. They unified panel and inventory management on a single platform. This helped them service more households and ensur...e high-quality data. The same team of 650 field executives can now conduct 15% more panel visits per day. They can also visit 20% more households. BARC uses Salesforce to manage 55,000+ metering devices and plans to expand to 300,000 households.
Salesforce Service Cloud helped BARC India unify panel management, inventory, and field service on one platform. BARC automated field service tasks and improved scheduling. The same team of 650 field... executives now completes 15% more panel visits per day and covers 20% more households. Field service productivity increased by 25%. Tableau dashboards give BARC real-time insights into device health and data quality. Automation and integration protect panel confidentiality and ensure high-quality data for TV audience measurement.
Mahindra & Mahindra uses Salesforce to connect 18,000+ dealership users and 400+ call centre agents on one platform. This integration helps deliver connected customer experiences. They capture over 1...00,000 leads a month, with a 50% drop in lead response time. Dealers report improved conversion rates and productivity.
Agentforce helps AAA Washington give fast, always-on support. The company uses Agentforce to improve customer service. Customers get help quickly at any time. AAA Washington relies on Agentforce to k...eep support running smoothly. The solution makes support easier for both staff and members.
Panasonic used Salesforce AI to improve its service operations. The company wanted to make service faster and more efficient. They used assistive and autonomous AI tools from Salesforce. This helped ...Panasonic transform how they deliver service. The result was better support for their customers.
Transportation/Trucking/Railroad Case Studies and Success Stories with Salesforce Chatter
CASE STUDY FedEx
FedEx used Salesforce Data Cloud to bring all B2B data into one view. This helped FedEx grow shipping revenue. The unified data view made it easier to see customer information. FedEx improved busines...s decisions with better data. The solution helped FedEx increase revenue from shipping.
Air India improved agent productivity and customer service with Einstein, handling 550,000 monthly service cases and aiming for a 30% market share within 5 years.
Sai Silks Kalamandir uses Salesforce to unify customer data for personalized marketing. They consolidated six million records into five million profiles, enabling targeted marketing. This improved ma...rketing efficiency by 3X and saved 2000 person-hours with automated reporting. They created 1350 customer segments, enhancing engagement and sales.
Pepe Jeans India Limited uses Salesforce Commerce Cloud to improve online shopping. They have 250+ stores and 700 department store counters. Their website has a 1.4% cart abandonment rate. They reduc...ed marketplace discounts by 5% in 60 days. Ecommerce revenue grew from 8% to 28% in two years.
REVA University uses Salesforce to streamline student lifecycle management. They digitized processes for 16,000+ students and 1,500+ teachers. Automation cut admissions time by 50% and saved 30-40% e...ffort across departments. The platform provides a 360-degree view of the student journey, improving access to information and enhancing the educational experience.
Salesforce Education Cloud helped REVA University digitize and automate the student lifecycle. The university unified student data, making it easy for students, parents, and teachers to access inform...ation. Admissions time dropped by 50% and onboarding effort fell by 30-40%. The student portal now supports over 16,000 students and 1,500 teachers. REVA University improved efficiency and created a seamless digital experience for all stakeholders.
FLAME University uses Salesforce to improve student engagement. They built a student community portal for collaboration. The university achieved 90% student satisfaction with the technology. Salesfor...ce helps manage student leads and streamline admissions.
Sales AI helps Crexi save 5 hours a day for each sales rep. Crexi used Sales AI to improve sales team efficiency. The tool made daily work faster and easier. Sales reps now have more time for importa...nt tasks. This change boosts productivity for the whole team.
Tata Consumer Products transformed its sales and distribution with Salesforce. They built a platform called MAVIC, automating distributor management. Onboarding time reduced from a week to 45 minutes.... The MAVIC app enables 6 million transactions monthly. Over 3,000 distributors were onboarded in four months. The platform is used by 8,000 sales employees to serve 12,000 distributors and 1.6 million retail outlets.
Agentforce helped SharkNinja speed up their service. SharkNinja used Agentforce to get instant answers for their team. This made their service faster. The solution improved how quickly SharkNinja cou...ld help customers. SharkNinja saw better results with Agentforce.
Pidilite uses Salesforce to improve productivity and customer engagement. Automation has boosted first response time by 90% and first call resolution from 75% to 93%. The Dr. Fixit app, with over 50,...000 downloads, helps contractors with sales and training. Contractor engagement has tripled through a custom field marketing app.
Salesforce helped Jaipur Rugs improve sales and service. The company used Sales Cloud, Service Cloud, Marketing Cloud, and Tableau. Lead-to-order management is now faster and more organized. Lead con...versions increased by 30%. Customer satisfaction improved by 40%. Employees answer queries faster and ship products quicker. Marketing automation helps Jaipur Rugs connect with customers in new ways.
Jaipur Rugs improved sales and service with Salesforce. They streamlined processes and increased lead conversions by 30%. Customer satisfaction improved by 40%. Salesforce helped automate and central...ize data, making order processing faster. Employees can now focus on generating more sales.
Balaji Wafers uses Salesforce to improve distributor experiences. They have a 20% year-over-year growth. Distributor onboarding time reduced by 50%. Sales visits per rep increased by 30% per week. Ma...pping accuracy improved by 80% using Salesforce Maps.
JSW Steel used MuleSoft to transform its value chain. They integrated 32 systems with 120+ APIs. This improved order management and customer experience. They achieved a 99.7% integration success rate.... API calls increased by 52%, reaching 7.2 million per year.
Salesforce helped Godrej & Boyce unify customer data across 14 business units. The company replaced fragmented CRM systems with one platform. Sales reps now respond to leads in less than two hours. O...pportunity-to-order conversions increased by 10%. First response time for service requests improved by almost 8%. Godrej & Boyce delivers faster, more connected customer experiences with Salesforce.
Godrej & Boyce used Salesforce to unify their CRM across business units. This helped them offer a connected customer experience. They moved sales processes to Salesforce Sales Cloud. This unified cus...tomer data and sales workflows. Sales teams now engage customers consistently. They reduced the time to connect with customers from a day to two hours. Predictive analytics increased lead conversion probability to 80% in one business unit.
Salesforce helped Cosmo Films automate and streamline sales and customer service. Before, sales processes were manual and slow, with scattered data. With Sales Cloud, Pardot, and Experience Cloud, Co...smo Films improved sales outreach by 20% and lead conversion by 7-8%. A new self-service portal sped up order processing and cut case resolution time by 25%. Teams now have a single view of customer data, making service faster and more effective.
EXL used Salesforce to improve sales efficiency and customer focus. They implemented Sales Cloud and Revenue Cloud to optimize their sales processes. Automation and real-time insights helped sales te...ams engage customers better. EXL's sales team now predicts deal success and improves conversion rates. The company plans to integrate Salesforce further for a robust customer experience.
Einstein 1 Service helped Algo cut service call times by 80%. Algo used the platform to improve customer support. The solution made service faster and more efficient. This led to big time savings for... Algo's team. The case shows how AI can help IT companies serve customers better.
Secutech Automation uses Salesforce to improve customer relationships. They have over 300 employees and work with big companies like Google and Tata. Salesforce helps them manage sales and services b...etter. Their brand recall improved by over 100%. They reduced service escalations by 22%-25%.
Einstein 1 Service helped Algo cut service call times by 80%. Algo used the platform to improve customer support. The solution made service faster and more efficient. This led to big time savings for... Algo's team. The case shows how AI can help IT companies improve service operations.
Genpact transformed its business functions using Salesforce. They aimed to improve customer and employee experiences. The company faced challenges with a complex IT landscape. Salesforce was chosen f...or its integration potential. Genpact used Salesforce to streamline operations and create an AI-powered ecosystem.
VFS Global used Salesforce Sales Cloud, Service Cloud, MuleSoft, and Salesforce Platform to unify customer data and streamline workflows. The company wanted to fix fragmented data and improve service... for visa applications. With Salesforce, agents now have a 360-degree customer view and can resolve cases faster. About 4,570 users serve customers in 158 countries. VFS Global can now monitor SLAs daily and keep customer data secure. The solution improved speed, transparency, and compliance for global visa services.
Salesforce helped Pidilite automate sales and service processes. Teams now respond to customers much faster. First response time improved by 90%. First call resolution rates rose from 75% to 93%. The... Dr. Fixit app, built on Heroku, has over 50,000 downloads and helps contractors work better. Contractor engagement tripled with a custom field marketing app. Pidilite uses Salesforce to give customers and contractors better experiences.
Genpact uses Salesforce to transform its sales and marketing. 100% of sales opportunities are captured on Salesforce. Customer conversations increased by 50% in a year. Genpact has over 100,000 emplo...yees in 30 countries. Salesforce helps Genpact scale and improve customer service.
Einstein 1 Sales helped Ennube send 5,600% more prospect emails. Ennube used the platform to boost their sales outreach. The solution made it easier to reach more potential customers. This led to a b...ig increase in email volume. Ennube improved their sales process with Einstein 1 Sales.
Zota invested in digital labor. This led to 30% year-over-year growth. The company used digital tools to improve results. The focus was on using technology to drive business success. The investment p...aid off with strong growth numbers.
Salesforce Customer AUM Biotech on Agentforce and SDR Agent - Salesforce
AUM BioTech, a small biotech firm, leverages Salesforce's Agentforce platform to automate lead generation and customer interactions, enhancing its competitive edge. CEO Veenu Aishwarya, despite no co...ding experience, developed an AI agent to manage leads and personalize outreach, significantly boosting efficiency and scalability. This strategic use of Salesforce technology allows AUM BioTech to compete with larger industry players.
Salesforce collaborates with Jeena Sikho Lifecare to drive digital transformation in ayurvedic ...
Salesforce collaborates with Jeena Sikho Lifecare to enhance digital transformation in ayurvedic healthcare using AI-driven solutions. The integration of Salesforce Service Cloud and Marketing Cloud ...optimizes operations and patient engagement, achieving a 50% improvement in call center response times. Quadrafort Technologies supports this transformation, paving the way for future innovations in patient management and service quality.
Global pharma and medtech organizations select Life Sciences Cloud for connected clinical trials, patient services, and HCP engagement - Salesforce
Salesforce's Life Sciences Cloud is being adopted by leading pharma and medtech organizations like Boehringer Ingelheim, Pfizer, and Takeda. This platform integrates AI to enhance clinical trials, pa...tient services, and healthcare provider engagement, aiming to improve patient outcomes and streamline operations. The solution connects sales, service, marketing, and clinical data, facilitating efficient healthcare delivery and personalized experiences.
Salesforce com : Life Sciences Cloud Now Selected by More than 70 Industry ... - MarketScreener
Salesforce's Life Sciences Cloud has been adopted by over 70 leading industry customers, including Boehringer Ingelheim and Pfizer, to enhance healthcare engagement and patient outcomes. This AI-driv...en platform integrates data across the healthcare ecosystem to expedite life-enhancing treatments.
Salesforce com : How Is AI Affecting Entry-Level Jobs - MarketScreener
Salesforce is addressing the AI skills gap by partnering with over 700 universities to train students in AI and automation. They emphasize diversity and ethics in AI development and offer re-skilling... programs through Trailhead, their free online learning platform. This initiative aims to expand the AI talent pool and support responsible AI development.
CloudMasonry Announces Salesforce Marketing Cloud Next Focused Team
CloudMasonry has launched a dedicated team to support Salesforce Marketing Cloud Next, Salesforce's new AI-native marketing platform. This initiative aims to enhance client marketing operations with ...AI-driven technology. CloudMasonry offers services like readiness assessments, AI preparation, and cross-cloud integration to help organizations leverage Marketing Cloud Next's capabilities for smarter segmentation and improved campaign execution.
Agentforce in Action: Customer Success Stories - Salesforce
Salesforce's Agentforce is being utilized by various organizations across industries to enhance customer service and operational efficiency. Companies like AAA Washington, Engie, and Fisher & Paykel ...are deploying Agentforce to improve customer interactions and streamline processes. This AI-driven tool is helping businesses achieve cost efficiencies, increase customer satisfaction, and deliver measurable ROI by automating routine tasks and enhancing personalized service.
Wedgewood Manages Complexity and Maintains Trust with Commerce Cloud
Wedgewood Pharmacy leverages Salesforce Commerce Cloud to streamline its complex operations in the veterinary pharmaceutical industry. By integrating Salesforce's platform, Wedgewood enhances its B2B... and B2B2C models, providing tailored ecommerce solutions for veterinarians and pet owners. This partnership enables efficient order management, personalized customer service, and improved connectivity between vets and pet owners.
Launching Salesforce in a newly formed global telecom - Infosys
A newly formed global telecommunications company, created from a demerger, successfully launched Salesforce as its new CRM system. Despite challenges like an abrupt CIO resignation and initial user e...xpectations, the project focused on a people-centric approach, ensuring effective training and stakeholder engagement. The implementation addressed key pain points, met governance board expectations, and clarified system capabilities.
Salesforce Transforms Healthcare: UChicago Medicine Deploys AI for Round-the-Clock Patient Support - Stock Titan
UChicago Medicine is implementing Salesforce's Agentforce for Health to automate non-clinical patient support. This AI-powered platform will handle tasks like prescription refills and appointment sch...eduling, enhancing efficiency and patient care. The integration aims to reduce staff workload and improve patient interactions by providing 24/7 self-service access to information.
PepsiCo Leverages Salesforce's Agentforce to Advance AI Agenda - PR Newswire
PepsiCo has adopted Salesforce's Agentforce platform to accelerate its artificial intelligence initiatives. By leveraging Agentforce, PepsiCo aims to enhance customer engagement and streamline operat...ions through advanced AI-driven automation and analytics.
It's quite incredible - how Salesforce's CRM and cloud magic is keeping Formula 1 fans engaged across the globe - TechRadar
Formula 1 has adopted Salesforce's Customer 360 platform to transform global fan engagement. The partnership enables F1 to personalize communications, analyze fan data, and reach a younger, more dive...rse audience. Salesforce's CRM and cloud solutions power tailored experiences, driving deeper fan connections and supporting F1's digital strategy.
Salesforce Extends Relationship With National Broadcasting Leader Nexstar Media Group, Inc. - Business Wire
Nexstar Media Group is expanding its use of Salesforce solutions to enhance audience engagement and streamline advertising operations. The extended relationship leverages Salesforce's CRM and media c...loud technologies to drive digital transformation and improve customer experience for Nexstars national broadcasting business.
From Hours to Minutes: JPW Industries Order Processing Transformation with Salesforce Partners and AI
JPW Industries automated its order processing and customer service by deploying Salesforce Agentforce AI, in collaboration with RafterOne. The solution replaced manual workflows, accelerated order tu...rnaround, and enabled 24/7 support. Salesforces AI-driven platform centralized knowledge for agents, improving efficiency and customer experience in the manufacturing tools sector.
Salesforce says over 8,000 customers using new agentic AI tool | CFO Dive
Salesforces new AI product, Agentforce, has surpassed 8,000 customer deals and is generating $100 million in annual order value since launch. The tool has processed over 750,000 support requests, red...ucing case volume by 7% and enabling $50 million in cost savings. Agentforces rapid adoption highlights Salesforces momentum in enterprise AI solutions.
Salesforce Engages with Takeda to Bring Cutting-Edge AI-Powered Customer Experience Platform to Life Sciences Industry - Business Wire
Takeda has chosen Salesforce Life Sciences Cloud for Customer Engagement to enhance its interactions with healthcare professionals. By deploying Salesforces unified platform, including Agentforce and... Data Cloud, Takeda will use AI-powered agents and real-time analytics to personalize communications across medical, commercial, and patient support operations. This move highlights Salesforces expanding footprint in the life sciences sector.
Takeda selects Salesforce Life Sciences Cloud for Customer Engagement - TipRanks.com
Takeda has chosen Salesforce Life Sciences Cloud to enhance its customer engagement strategies. This adoption aims to streamline Takedas operations in the pharmaceutical sector, leveraging Salesforce...s CRM and industry-specific tools for improved healthcare provider interactions.
Shoe Carnival Puts Its Best Foot Forward with Composable Commerce
Shoe Carnival adopted Salesforce's Composable Storefront to improve its digital storefront, achieving a 39 basis-point increase in conversion rates. The solution enabled Shoe Carnival's team to focus... on customer experience while leveraging Salesforce's technology for operational efficiency and reduced technical debt.
University of Melbourne MLU partners with Rimini Street to enhance Salesforce system
The University of Melbourne's Mobile Learning Unit has chosen Rimini Street to manage and enhance its Salesforce-based eLearning platform, aiming to improve course delivery, case management, and stud...ent support operations.
Bandhan Bank partners with Salesforce for AI-driven digital transformation - Techcircle
Bandhan Bank partners with Salesforce to enhance its loan origination systems using AI-driven platforms, improving digital banking and operational efficiency. Salesforce's Lightning Platform and Sale...s Cloud optimize the loan process, focusing on product innovation and risk management.
Salesforce vs . Veeva : The Battle for Pharma Dominance
Salesforce is challenging Veeva in pharmaceutical software, gaining over 40 customers for its new life sciences product, including a major global pharmaceutical company. This shift may disrupt Veeva'...s dominance in the market.
