Salesforce Chatter Overview
This is a summary of the comprehensive capabilities and benefits of Salesforce Chatter based on over 3682 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Salesforce Chatter, Bitrix24, Smartsheet, Parsable, Egnyte, etc., all belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Salesforce Chatter is right for your needs? Our Cuspera AI engine can evaluate how Salesforce Chatter fits your specific business needs, industry, and context. Get your personalized assessment report today.
Salesforce Chatter supports business activities such as:
- Collaboration
- Communication Management
- Engagement Management
- Content Management
- Sales Document Management
Salesforce Chatter can help you with many business goals, such as Improve Internal Communications, Enhance Customer Relationships, Acquire Customers, Increase Sales & Revenue, Scale Best Practices, etc. It can help manage these activities if you use E-Mail for these needs. As a solution, Salesforce Chatter's capabilities include Alerts: Popups & Notifications, Recording, Personalization, etc.
Salesforce Chatter was founded in 1999. Information Technology and Services Vertical is its biggest customer base.
Reviews
"Our relationships with small vendors make loop & tie the platform it is; we pride ourselves on being part of a healthy and stable economy. With salesforce, we have a better understanding of our own opportunities to support growing businesses. " - Mk Getler
Cuspera Reviews
16 buyers and buying teams have used Cuspera to assess how well Salesforce Chatter solved their Collaboration and Productivity needs. Cuspera uses 3682 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.
Business Priorities
Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities peers achieved using Salesforce Chatter.
Use Cases
Peers recommend Collaboration , Communication Management , Engagement Management , as the business use cases that they have been most satisfied while using Salesforce Chatter.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collaboration |
4.84/5 ★ |
"...Easy to useCuts down on email clutterBest way to collaborate with coworkers across a far flung geographyKeeps track of communicationIntegrates with CRM..." Peer review by Scott Bramhall, Senior Vice President, Zions Bank |
| Communication Management with E-Mail |
4.35/5 ★ |
"...Easy way to get in touch with coworker without having to send an email...." Peer review by Tim B., Internet |
| sending & publishing communications |
4.15/5 ★ |
"...Collaborating more effectively between teams, not double dipping on work, updating others without having to send an email or slack...." Peer review by Courtney K, Business Consultant |
| tracking & monitoring communications |
4.28/5 ★ |
"...By enabling Chatter on grants, fundraisers are able to notify staff on key developments throughout the grant lifecycleActivities allow fundraisers to track all the calls, meetings, notes, and tasks involved in the entire lifecycle so anyone within your organization knows exactly what s transpired at any point in timeSince grants have its own record type in NPSP, a unique sales process can be set up specific to your organization s grant..." Feature Spotlight: Grant Management in Salesforce's Nonprofit Success Pack |
| Engagement Management |
4.18/5 ★ |
"...Customers can choose to engage on their preferred channel like the IBM support community, , email, phone, or via Watson chatbot...." Case Study IBM |
| engaging and following up |
4.20/5 ★ |
"...We use Salesforce.com heavily in my organization with many different business functions engaging with SFDC...." Peer review by Program Manager in Customer Service |
| engaging with scheduling & cadence |
1.55/5 ★ |
"...Tap into your existing communication channels (e.g., Chatter, Slack, current meeting cadences, etc.) to keep the flow of information accessible in familiar places...." 3 Critical Steps to Facilitating a Successful Move to Lightning |
| PEER EXPERIENCES | |
|---|---|
| Collaboration |
4.84/5 ★ |
"...Easy to useCuts down on email clutterBest way to collaborate with coworkers across a far flung geographyKeeps track of communicationIntegrates with CRM..." Peer review by Scott Bramhall, Senior Vice President, Zions Bank |
|
| Communication Management with E-Mail |
4.35/5 ★ |
"...Easy way to get in touch with coworker without having to send an email...." Peer review by Tim B., Internet |
|
| sending & publishing communications |
4.35/5 ★ |
| tracking & monitoring communications |
4.35/5 ★ |
| Engagement Management |
4.18/5 ★ |
"...Customers can choose to engage on their preferred channel like the IBM support community, , email, phone, or via Watson chatbot...." Case Study IBM |
|
| engaging and following up |
4.18/5 ★ |
| engaging with scheduling & cadence |
4.18/5 ★ |
50+ more Business Use Cases
Our AI advisor, Wyz, harnessed 3682 insights from peers and experts to help you assess how these Salesforce Chatter use cases fit your Collaboration and Productivity needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Our relationships with small vendors make loop & tie the platform it is; we pride ourselves on being part of a healthy and stable economy. With salesforce, we have a better understanding of our own opportunities to support growing businesses. Testimonial By Mk Getler |
|
There's a time in a customer's journey where they might run into an issue or a problem, and that is a defining moment where you can either rise to the occasion and help them or not. If you can address it, you raise the value in the mind of the customer. Testimonial By Patrick Spence |
|
Salesforce allows us to deliver personalization and transformation at scale in ways that we otherwise wouldn’t be able to. Testimonial By Adam Lavezzo |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Mk Getler Chief Marketing Officer Loop & Tie |
Our relationships with small vendors make loop & tie the platform it is; we pride ourselves on being part of a healthy and stable economy. With salesforce, we have a better understanding of our own opportunities to support growing businesses. Testimonial By Mk Getler |
|
Patrick Spence CEO Sonos |
There's a time in a customer's journey where they might run into an issue or a problem, and that is a defining moment where you can either rise to the occasion and help them or not. If you can address it, you raise the value in the mind of the customer. Testimonial By Patrick Spence |
|
Adam Lavezzo VP, Revenue Strategy & Operations BetterUp |
Salesforce allows us to deliver personalization and transformation at scale in ways that we otherwise wouldn’t be able to. Testimonial By Adam Lavezzo |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study KONERead More |
|
Case Study KelloggRead More |
|
Case Study GloboplayRead More |
Frequently Asked Questions(FAQ)
for Salesforce Chatter
What is Salesforce Chatter?
What is Salesforce Chatter used for?
What are the top features of Salesforce Chatter?
Who uses Salesforce Chatter?
What are Salesforce Chatter alternatives?
Where is Salesforce Chatter located?
Popular Business Setting
for Salesforce Chatter
Top Industries
- Information Technology and Services
- Manufacturing
- Consumer Electronics
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Peers used Salesforce Chatter to Improve internal communications and Enhance customer relationships
Salesforce Chatter Alternatives
Peer and Expert Opinion on Features
for Salesforce Chatter
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (213) |
| Recording | Read Reviews (212) |
| Personalization | Read Reviews (142) |
| Dashboard | Read Reviews (33) |
| Ticketing | Read Reviews (16) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (213) |
| Recording | Read Reviews (212) |
| Personalization | Read Reviews (142) |
| Dashboard | Read Reviews (33) |
| Ticketing | Read Reviews (16) |
IT and Other Capabilities
for Salesforce Chatter
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (301) |
| Data Import | Read Reviews (485) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (301) |
| Data Import | Read Reviews (485) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (35) |
| Phone Support | Read Reviews (22) |
| Email Support | Read Reviews (29) |
| 24/7 Support | Read Reviews (300) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (35) |
| Phone Support | Read Reviews (22) |
| Email Support | Read Reviews (29) |
| 24/7 Support | Read Reviews (300) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (13) |
| Analytics | Read Reviews (81) |
| Custom Reports | Read Reviews (222) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (13) |
| Analytics | Read Reviews (81) |
| Custom Reports | Read Reviews (222) |
Software Failure Risk Guidance
?for Salesforce Chatter
Overall Risk Meter
Top Failure Risks for Salesforce Chatter
Vendor Profile Details
HQ Location
415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States
Employees
10001+
Social
Financials
IPO
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