Salesforce Chatter Overview
Salesforce Chatter boosts productivity, innovation, and success through enhanced enterprise social networking and collaboration. Teams can seamlessly share information and ideas within the platform.
Use Cases
Customers recommend Collaboration, Communication Management, Engagement Management, as the business use cases that they have been most satisfied with while using Salesforce Chatter.
Business Priorities
Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Salesforce Chatter.
Salesforce Chatter Use-Cases and Business Priorities: Customer Satisfaction Data
Salesforce Chatter works with different mediums / channels such as E-Mail.
Salesforce Chatter's features include Alerts: Popups & Notifications, Recording, Personalization, etc. and Salesforce Chatter support capabilities include Chat Support, Phone Support, Email Support, etc. also Salesforce Chatter analytics capabilities include Analytics, and Custom Reports.
Reviews
"Salesforce as a technology platform has proven its adaptability. It’s been shown that we can build many services and solutions on it that offer extra value for our internal users, customers, and ultimate end users. It’s a central part of our vision ...for the future." - Tuomas Pyyhtia
Peer review evidence (same sources as the product rating summary)
"...Using the data and information with SF alongside social collaboration to enhance service levels, knowledge and increase internal productivity...." Peer review by Harry L, Director, Human Resources
"...Sharing information, updating coworkers, having a history of communications per account or opportunity and many other places You can talk to colleagues without sending emails or using skype all in one place, easy to share content across the globe (if you work at MNC), ability to see history of communications..." Peer review by Alexander B., Information Technology and Services
"...Every comment there would be documented, and you can follow up on a case easily even if you forgot something...." Peer review by Ray M, OP
Salesforce Chatter, Lokalise, Zapnito, Miro, Docsend, etc., all belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Salesforce Chatter
Top Industries
- Information Technology and Services
- Manufacturing
- Consumer Electronics
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Salesforce Chatter is popular in Information Technology And Services, Manufacturing, and Consumer Electronics and is widely used by Enterprise, Mid Market, and Large Enterprise.
Salesforce Chatter Customer wins, Customer success stories, Case studies
How efficiently Does Salesforce Chatter manage your Collaboration?
What benefits does Salesforce Chatter offer for Communication Management?
How can Salesforce Chatter optimize your Engagement Management Workflow?
How does Salesforce Chatter facilitate Content Management?
Why is Salesforce Chatter the best choice for Sales Document Management?
16 buyers and buying teams have used Cuspera to assess how well Salesforce Chatter solved their Collaboration and Productivity needs. Cuspera uses 3682 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Salesforce as a technology platform has proven its adaptability. It’s been shown that we can build many services and solutions on it that offer extra value for our internal users, customers, and ultimate end users. It’s a central part of our vision for the future. Testimonial By Tuomas Pyyhtia |
|
Salesforce allows us to deliver personalization and transformation at scale in ways that we otherwise wouldn’t be able to. Testimonial By Adam Lavezzo |
|
I want to democratize the development of technology. With the Salesforce platform, we can give the power away to our business community. Testimonial By Jane Moran |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Tuomas Pyyhtia Solution Owner, Field Service Operations KONE |
Salesforce as a technology platform has proven its adaptability. It’s been shown that we can build many services and solutions on it that offer extra value for our internal users, customers, and ultimate end users. It’s a central part of our vision for the future. Testimonial By Tuomas Pyyhtia |
|
Adam Lavezzo VP, Revenue Strategy & Operations BetterUp |
Salesforce allows us to deliver personalization and transformation at scale in ways that we otherwise wouldn’t be able to. Testimonial By Adam Lavezzo |
|
Jane Moran CIO Unilever |
I want to democratize the development of technology. With the Salesforce platform, we can give the power away to our business community. Testimonial By Jane Moran |
CVS Health to Deliver Faster, More Personalized Call Center Care for Millions of Members with Salesforces Agentforce Health
Frequently Asked Questions(FAQ)
for Salesforce Chatter
What is Salesforce Chatter?
Salesforce Chatter is an Enterprise Social Network that helps the employees connect, collaborate, share files, data, and expertise, all in real-time. It eliminates communication barriers and thus drives productivity and increases efficiency and innovation across departments.
The primary features of this platform includes chatter groups, email digest, forums to share ideas, create and share polls, file sharing, recommendations, mobile engagements and to garner rich feeds.
The platform allows collaboration on sales opportunities, campaigns, service cases, and projects through their inbuilt apps and custom actions. It connects data and records with the internal systems, maximising efficiency and eliminating errors. To improve engagement, the tool has contribution scores metric, badges and endorsement highlights for the key contributors.
What is Salesforce Chatter used for?
What are the top features of Salesforce Chatter?
Who uses Salesforce Chatter?
What are Salesforce Chatter alternatives?
Where is Salesforce Chatter located?
Peers used Salesforce Chatter for collaboration and communication management
Salesforce Chatter Competitors
Salesforce Chatter Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (13) |
| Analytics | Read Reviews (81) |
| Custom Reports | Read Reviews (222) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (13) |
| Analytics | Read Reviews (81) |
| Custom Reports | Read Reviews (222) |
Salesforce Chatter Integrations
Salesforce Chatter integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Salesforce Chatter
Software Failure Risk Guidance
?for Salesforce Chatter
Overall Risk Meter
Top Failure Risks for Salesforce Chatter
Salesforce, Inc. News
Salesforce Beats Q1 but Soft Q2 Guide Spooks SaaS Bulls
Salesforce exceeded Q1 FY27 revenue and EPS expectations but issued a lower-than-expected Q2 revenue forecast, causing investor concern over AI's impact on traditional SaaS models. The company is focusing on its Agentforce platform to balance per-seat license sales with AI-driven solutions.
How We Use Data Detect to Secure the Heart of Salesforce
Salesforce uses its own product, Shield: Data Detect, to secure its internal systems by automating the discovery of sensitive data across billions of records. This internal testing, known as the "Customer Zero" approach, has led to improvements in product stability, user experience, and future roadmap features, enhancing the security and compliance of Salesforce's enterprise platform.
Salesforce revenue forecast disappoints amid AI disruption fears
Salesforce's revenue forecast for the second quarter falls below Wall Street estimates, raising concerns about AI-driven disruption to traditional software demand. Despite a strong first quarter with $11.13 billion in revenue and 98 new deals, the company faces investor apprehension over AI tools potentially impacting enterprise software demand.
Salesforce Delivers Record First Quarter Fiscal 2027 Results
Salesforce reported record first-quarter fiscal 2027 results, with revenue reaching $11.1 billion, a 13% year-over-year increase. The company highlighted significant growth in its Agentforce and Data 360 offerings, with annual recurring revenue hitting $3.4 billion. Salesforce also announced a $25 billion accelerated share repurchase program. The company remains optimistic about organic revenue growth in the second half of FY27.
Salesforce, Inc. Profile
HQ Location
415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States
Employees
10001+
Social
Financials
IPO
