Real-World Case Studies and Customer Success Stories with QuestionPro Survey

QuestionPro's WorkXO culture assessment helped Field Museum measure and align its workplace culture. Over 300 staff completed the survey, revealing... traditionalist tendencies and communication gaps. The museum used these insights to create 41 action items focused on improving collaboration and information sharing. Quick wins included brown bag lunches, while bigger changes involved launching a new intranet and online community. The project enabled targeted culture change and ongoing measurement using QuestionPro's employee experience platform.
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QuestionPro Communities helped the American Cancer Society move the Cancer Prevention Study-3 to an online portal. This shift enabled more... frequent, shorter surveys and faster data collection. The new process improved participant engagement and allowed for timely insights. Over 304,000 participants joined the study. The platform supports both paper and online surveys for ongoing research.
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QuestionPro helped The Cholangiocarcinoma Foundation collect insights from rare cancer patients fast. CCF used advanced survey logic and mobile-optimized surveys... to reach a diverse group. The platform ensured HIPAA and GDPR compliance for sensitive health data. Automated reminders boosted response rates to nearly 90%. Real-time analytics let CCF act on data quickly and improve research impact.
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QuestionPro helped Madhi Foundation collect and analyze survey data for education programs in Tamil Nadu. The foundation used QuestionPro to... send online and phone surveys to teachers, officials, and parents. They reduced data collection and analysis time by 3-4 days. The number of clicks per survey dropped by 20% with better question types. Creating surveys became 2-3 days faster by reusing templates. The tool was praised for efficiency and user-friendliness.
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QuestionPro panel management helped eTown, a nonprofit radio program, recruit and manage panel members. eTown needed a cost-effective, integrated solution... for online research and panel segmentation. With QuestionPro, they launched their first survey in two weeks and migrated over 4000 panel members overnight. Now, eTown runs monthly surveys and manages all respondent data with QuestionPro's hosted platform.
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QuestionPro Research Edition helped the Cholangiocarcinoma Foundation collect patient insights for rare cancer research in just three weeks. The platform's advanced... survey logic, real-time analytics, and HIPAA compliance enabled fast, secure data collection. Nearly 300 responses were gathered, with a 90% completion rate among starters. Insights from the survey shaped oncology research and policy at ASCO. The foundation recommends QuestionPro for mission-driven research groups needing quick, actionable data.
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QuestionPro helped Madhi Foundation collect and analyze education data in Tamil Nadu. The non-profit used QuestionPro surveys to reach teachers,... officials, and parents, even in areas with poor internet. They cut data collection and analysis time by 3-4 days. The number of clicks per survey dropped by 20%. They saved 2-3 days creating surveys by reusing templates. The platform's user-friendly design and question variety improved their process.
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The Cholangiocarcinoma Foundation used QuestionPro to gather insights from patients with rare bile duct cancer. They needed fast, secure, and... sensitive data collection for dose-finding oncology trials. QuestionPro enabled advanced survey logic, mobile access, and real-time analytics. Over 85% of responses came from mobile devices. Response rates reached nearly 90% with automated reminders. The platform ensured HIPAA and GDPR compliance for patient data.
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QuestionPro helped eTown, a nonprofit radio program, manage their panel recruitment and online research. eTown needed a way to segment... survey data and target respondents by demographics. With QuestionPro's panel management solution, eTown quickly set up a portal and migrated their panel. Their first survey reached over 4,000 members overnight. Now, eTown runs monthly surveys on many topics.
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QuestionPro helped the American Cancer Society move cancer prevention study surveys online. The new participant portal lets ACS collect data... more often and get faster feedback. Shorter, more frequent surveys replaced long paper forms sent every three years. This change improved participant engagement and sped up research. ACS can now make decisions with up-to-date insights from their large study group.
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QuestionPro helped Madhi Foundation collect and analyze data for education programs in Tamil Nadu. The team used online and phone... surveys to reach teachers, officials, and parents. QuestionPro's platform reduced data collection and analysis time by 3-4 days. The number of clicks in surveys dropped by 20% with better question types. The team saved 2-3 days by reusing survey templates. The solution was user-friendly and efficient for their needs.
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QuestionPro helped Düsseldorf Marketing GmbH speed up data collection for city brand management. The CX platform made it easy to... create and run online and offline surveys for events and panel studies. Real-time analytics let the team act fast on visitor data and NPS scores. Integrated quota management supported targeted panel research. The company valued fast setup, strong service, and EU data hosting.
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QuestionPro Survey Software helped The Martin Agency deliver fast market research. The agency needed data on vacation travelers in under... a week. Using QuestionPro, they built and launched a survey in one day. QuestionPro provided a targeted list of participants. The Martin Agency collected 800 completed surveys in four days. This enabled quick, data-driven insights for their client.
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QuestionPro research solutions help Danebury Research deliver global industry reports for PR and communication campaigns. The platform supports large-scale projects,... managing up to 16,000 respondents per study across 100 countries. Danebury Research guarantees a 14-day turnaround for client projects. The end-to-end research process improves collaboration with PR agencies. The solution enables timely, flexible, and high-quality data delivery for international clients.
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QuestionPro helped Evolve Research streamline complex research projects. Evolve needed a flexible, cost-effective platform with advanced survey features and strong... customer support. The platform enabled faster client insights and supported custom methodologies like MaxDiff analysis and segmentation. Evolve valued the intuitive user experience and responsive technical support for their behavioral marketing work.
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Lab42 used QuestionPro to move from DIY research to a full-service consultancy. They needed advanced survey logic, quota management, and... a user-friendly interface. QuestionPro delivered flexible survey tools, custom scripting, and fast support. Lab42 now creates complex surveys quickly and keeps costs low for clients. The platform helps them deliver fast, high-quality research for all client sizes.
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QuestionPro Research Edition helped Lab42, a boutique market research agency, streamline complex survey projects. Lab42 needed advanced logic, quota management,... and a user-friendly interface. QuestionPro delivered flexible survey tools, built-in analytics, and strong support. Lab42 saved time, improved client outcomes, and controlled costs. The platform enabled quick project setup and custom research solutions.
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QuestionPro Research Edition helped Evolve Research save 8–10 hours per project on reporting. The team used MaxDiff, advanced segmentation, and... AI-driven dashboards to deliver client-ready insights in under 10 minutes. Evolve improved internal efficiency and client satisfaction with customizable surveys and responsive support. The platform enabled detailed data analysis and flexible survey logic. Evolve plans to use QuestionPro for both public health and commercial studies.
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QuestionPro helped Danebury Research deliver global market research for PR and communications. The platform enabled fast, large-scale surveys with up... to 16,000 respondents per study. Danebury Research achieved a guaranteed 14-day turnaround for client projects. The solution offered strong data security, customisation, and responsive support. This allowed Danebury Research to produce high-value industry reports and grow their business.
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QuestionPro helped Dusseldorf Marketing GmbH collect data faster for city brand management. The team used QuestionPro to run event surveys... and panel studies, both online and offline. They tracked visitor numbers, travel distances, and NPS scores at events. The platform's easy interface let them analyze results in real time. Dusseldorf Marketing GmbH now uses data to target campaigns and improve brand communication.
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QuestionPro Survey Software helped The Martin Agency deliver fast market research. The agency needed to collect data on vacation travelers... for a client in less than a week. Using QuestionPro, they built and launched a survey in one day. They gathered 800 completed surveys from targeted US vacation travelers in just four days. The tool's ease of use and strong customer service made the project a success.
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QuestionPro helped Miral Destinations improve customer satisfaction and operational efficiency. Miral Destinations switched from Qualtrics to QuestionPro for better survey... features and analytics. The platform enabled real-time data collection and analysis, helping managers make fast, data-driven decisions. Miral Destinations used QuestionPro to gather visitor feedback, measure brand perception, and enhance Abu Dhabi's tourism experiences. The result was higher customer satisfaction and streamlined operations.
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QuestionPro helped Dubai Airports collect real-time customer feedback across its airports. The platform enabled more frequent logins and showed growth... in every customer experience metric. Dubai Airports used QuestionPro to test innovations and improve loyalty. The data helped them make better decisions and improve airport operations. The solution made it easier to measure and enhance the passenger experience.
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QuestionPro helped Dubai Parks and Resorts bring their customer research in-house. They saw a 33% increase in customer visits in... 9 months and reached 1.4 million visits in the first half of 2018. The platform reduced research costs by 75% and increased survey responses by up to 7%. Dubai Parks and Resorts also achieved 100% data protection and faster, more efficient survey processes.
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Dubai Airports used QuestionPro to collect real-time feedback from passengers. The goal was to improve customer experience and airport operations.... QuestionPro enabled Dubai Airports to measure passenger satisfaction and test new ideas quickly. The company saw more frequent logins and growth in customer experience metrics. Real-time data helped Dubai Airports make better decisions and increase loyalty.
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QuestionPro helped Dubai Parks and Resorts cut research costs by 75%. The company brought research in-house to improve data security... and speed. They used QuestionPro’s survey platform to increase survey responses by up to 7%. Real-time reporting and automated tools made survey creation and analysis faster. Dubai Parks and Resorts ensured 100% data protection for guest feedback.
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QuestionPro helped Miral Destinations improve customer satisfaction and operations. Miral Destinations used QuestionPro to run surveys and collect feedback from... visitors at their attractions in Abu Dhabi. The platform gave them advanced survey tools, real-time dashboards, and strong data analysis. This let Miral Destinations quickly spot areas to improve and act on visitor feedback. As a result, they saw higher customer satisfaction and better operational efficiency.
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QuestionPro helped Field Museum measure and align its workplace culture. The museum used the WorkXO culture assessment and got over... 300 staff responses. The survey showed strengths in growth and inclusion, but found issues with agility and transparency. The team created 41 action items to improve communication and collaboration. Quick wins included brown bag lunches, while bigger changes involved a new intranet and online community.
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QuestionPro helped the University of Newcastle cut survey tool costs and improve research and student experience. The university used QuestionPro's... Research and Customer Experience solutions to make survey research easier and manage data better. They migrated data from their old survey software and trained staff for a smooth transition. The platform enabled fast product enhancements and 24/7 support. This led to better data collection and analysis for research and student feedback.
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QuestionPro helped Muscat University improve student experience by streamlining course evaluations. The university faced low response rates and inconsistent data... with manual processes. QuestionPro's platform made survey creation easy and boosted participation. Robust analytics gave clear insights for curriculum design and faculty evaluation. The result was higher response rates, better data accuracy, and a more student-focused learning environment.
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QuestionPro helped Fairfield Language Technologies, publisher of Rosetta Stone, deploy surveys for new product research. They needed an integrated survey... and analytics platform to support product initiatives. QuestionPro provided a hosted solution with advanced analytical tools. The company gained valuable insights into market trends for language learning products.
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QuestionPro replaced Qualtrics at the University of Tennessee, Knoxville after a 200% price increase. The university needed a survey platform... with similar features and a stable cost. QuestionPro migrated all data and users, adding requested features at no extra charge. The university now launches about 1,200 surveys per month. Customer service and cost savings were key benefits.
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QuestionPro Surveys helped Muscat University improve their course evaluation process. The university faced low response rates and manual work. QuestionPro... made survey creation easy and automated data collection. The platform increased response rates and improved data accuracy. Muscat University used the insights to design a better curriculum and enhance the student experience.
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QuestionPro helped Fairfield Language Technologies, publisher of Rosetta Stone, run surveys for new product research. They needed a platform for... survey deployment and data collection with built-in analytics. QuestionPro provided a hosted solution that let them evaluate and conduct many surveys. The company gained strong insights into market trends for language learning. The tool offered value and a wide range of features for marketing research.
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QuestionPro helped the University of Newcastle improve researcher and student experience. The university wanted a cost-effective way to collect and... manage research and student data. QuestionPro provided survey software and customer experience tools. They migrated data, trained users, and developed new features. The university reduced survey tool costs and made research easier for staff and students.
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QuestionPro helped the Emergency Nurses Association (ENA) run an annual culture survey. ENA used the survey to find workplace behaviors... that helped or hurt their success. The survey also helped ENA set their top priorities. QuestionPro's employee experience tools supported ENA's mission for better workplace culture. ENA focused on practice environment, education, community, and culture.
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QuestionPro survey software helped the National Heart, Lung, and Blood Institute improve customer service and business processes. NHLBI needed a... survey platform that was easy for staff and respondents to use. With QuestionPro, they collected feedback from 5 to 100 respondents per survey. The results led to better customer service and improvements in medical research operations. The partnership supports ongoing research and process enhancements.
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QuestionPro helped UCSF Department of Urology run a sensitive research survey on stress and sexuality in medical students. The software offered... easy survey creation, strong security, and flexible branching logic. UCSF used built-in tools to analyze and export data for deeper research. The team praised QuestionPro for its user-friendly interface and responsive support. They plan to use the platform for future studies.
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QuestionPro helped the National Heart, Lung, and Blood Institute improve customer service and business processes. NHLBI needed a survey platform... that was easy for staff and respondents to use. With QuestionPro, they could gather feedback from 5 to 100 respondents per survey. The results led to better customer service and informed future business decisions. The partnership aims to support ongoing research and operational improvements.
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QuestionPro helped Emergency Nurses Association (ENA) run an annual culture survey. ENA used the survey to find workplace behaviors that... helped or hurt success. The survey also helped ENA set their top priorities. QuestionPro made it easy for ENA to collect and analyze data. ENA used these insights to improve their work culture.
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QuestionPro helped UCSF Department of Urology run a sensitive research survey on stress and sexuality in medical students. The team needed... easy-to-use survey software with strong security and a professional look. QuestionPro offered simple survey creation, flexible question formats, and powerful branching logic. The platform kept data safe and made it easy to analyze results with built-in charts and export options. UCSF was happy with the service and plans to use it again.
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QuestionPro integrated its Customer Satisfaction Survey with Salesforce. com for Digital Hands. Digital Hands needed to send follow-up surveys after...support calls and get real-time alerts for low satisfaction scores. The Salesforce integration let them track satisfaction scores and individual responses in their CRM. Now, management can monitor trends and quickly address changes in customer satisfaction. The solution is cost-effective and easy to use.
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QuestionPro helped CareerBuilder launch Applicant Experience Surveys to improve recruitment insights. The solution automated surveys to job applicants, tracking feedback... in real time. CareerBuilder saw 1.7 million completed surveys and a 75% increase in intelligence revenue. Over 3,500 companies accessed the survey results. The service expanded to 10 countries and multiple languages.
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QuestionPro helped Thales collect customer feedback for airlines using its survey software. Thales integrated QuestionPro with its In-Flight Entertainment system... to gather real-time customer experience data. The solution enabled Thales to analyze customer journeys and link customer experience with employee engagement. Thales reduced capital costs by two-thirds and supported over 80 airlines with actionable insights. The platform helped airlines quickly respond to passenger needs and improve service delivery.
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QuestionPro helped Thales collect customer experience data for airlines using in-flight entertainment systems. Thales needed a cost-effective way to gather... feedback from multiple touch points and integrate with their Android and Linux platforms. QuestionPro delivered a survey solution that enabled real-time data collection and compliance with data privacy laws. Thales reduced capital costs to one-third and improved decision-making with advanced analytics. The platform supported over 80 airlines, helping them identify promoters and detractors with NPS surveys.
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QuestionPro partnered with CareerBuilder's Personified division to launch Applicant Experience Surveys. The solution automated feedback from job applicants after recruitment... ads and interviews. Over 1.7 million surveys were completed, with 3,500+ companies using the insights. The service expanded to 10 countries and multiple languages. CareerBuilder saw a 75% increase in intelligence revenue and became a market leader in applicant experience intelligence.
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QuestionPro helped Digital Hands integrate customer satisfaction surveys with Salesforce. com. Digital Hands wanted to collect feedback after support calls...and get real-time alerts for low scores. The hosted solution allowed seamless data flow between Salesforce and QuestionPro. Managers now see satisfaction dashboards and can analyze trends over time. The system makes tracking customer satisfaction easy and affordable.
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QuestionPro survey software helped Zynga collect thousands of player responses without disrupting gameplay. Zynga used conjoint analysis and in-game surveys... to gather real-time feedback from their large gaming audience. The solution let Zynga prioritize new features and plan new games based on user needs. Surveys took less than two minutes, making feedback easy for busy players. Zynga improved decision-making and user experience with actionable data.
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QuestionPro helped Roku track 90% more information than before. Roku used QuestionPro to send five times as many surveys as... with its old platform. The tool let Roku create custom surveys, use advanced logic, and analyze customer feedback in real time. Roku saved thousands of dollars by designing complex surveys in-house. User feedback led to new Roku features and better product decisions.
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QuestionPro CX helped Field Museum measure and align its workplace culture. Over 300 staff completed the WorkXO culture assessment. The... survey revealed strong traditionalist patterns, especially in structure and communication. Field Museum used these insights to create 41 action items focused on improving collaboration and communication. Quick wins included brown bag lunches, while bigger changes involved a new intranet and online community.
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QuestionPro CX helped Miral Destinations switch from Qualtrics to a more advanced survey platform. Miral Destinations used QuestionPro to design... and deploy surveys, collect data online and offline, and analyze customer feedback. The platform's features included advanced analytics, multi-channel data collection, and integration with other systems. Miral Destinations improved its ability to measure customer satisfaction and gather visitor insights. The company now uses QuestionPro to enhance guest experience at top Abu Dhabi attractions.
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QuestionPro worked with Thales to help airlines collect customer feedback using in-flight entertainment systems. Thales needed a way to gather... real-time data from passengers and improve customer experience. QuestionPro integrated survey software with Thales' technology, meeting strict data privacy laws. Thales now provides a feedback system for over 80 airlines, helping them identify promoters and detractors with NPS surveys. The solution reduced capital costs and enabled quick responses to passenger needs.
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QuestionPro surveys helped Audi Volkswagen Middle East boost sustainability. For every completed survey, AVME planted a tree with Tree Nation.... This green initiative increased survey participation and improved data quality. The project earned praise for its environmental impact and strengthened brand loyalty. AVME aligned customer experience with environmental goals using QuestionPro's survey platform.
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QuestionPro helps BMW Group run fast, high-quality market research. BMW uses QuestionPro's market research platform and panel tools to answer... business questions quickly. The Data Quality Check tool removes bad responses for better data. BMW can do studies in-house or get full-service support from QuestionPro. The Audience program gives access to 22 million panel members for global research.
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QuestionPro helps BMW Group speed up market research. BMW uses QuestionPro Audience and survey tools to run panel studies and... collect high-quality data. The platform's Data Quality Check tool removes bad responses. BMW can do research in-house or get full-service support from QuestionPro. This lets BMW respond fast to market needs and make better decisions.
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BMW used QuestionPro to speed up market research and make better decisions. The company needed fast, high-quality data for its... specialist departments. QuestionPro's audience panel and data quality tools helped BMW run studies quickly and filter out bad responses. BMW could handle projects in-house or get full-service support from QuestionPro when needed. This let BMW react faster to market needs and base strategies on reliable data.
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Audi Volkswagen Middle East used QuestionPro surveys to boost sustainability. For every survey completed, they planted a tree with Tree... Nation. This green initiative increased survey participation and improved data quality. The project earned praise for its environmental impact. Audi strengthened its brand as a leader in social responsibility.
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QuestionPro Workforce helped World Market redefine its company values during major change. The HR team used employee surveys to gather... input, leading to new core values and an updated mission statement. Executive sponsors drove high participation and made sure all employees felt heard. The new values became part of hiring, training, and performance reviews. Employees gave positive feedback, feeling empowered and included in shaping company culture.
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QuestionPro's Research Suite helped LC Waikiki transform textile retail. LC Waikiki used advanced survey software to measure customer satisfaction, brand... perception, and loyalty. Real-time feedback enabled quick changes and better customer experiences. Monthly "report card" assessments gave deep insights for targeted improvements. QuestionPro's data analysis tools made operations more efficient and guided LC Waikiki's expansion into new markets.
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QuestionPro helped Safeway. com improve customer satisfaction for its online grocery service. Safeway.com used QuestionPro to automate survey data collection...and reporting. The platform made it easy to create surveys and analyze customer feedback. Safeway.com gained better business intelligence and deeper insights from customer responses. This led to a higher quality experience for Safeway.com customers.
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QuestionPro's Research Suite helped LC Waikiki transform textile retail. LC Waikiki used surveys to measure customer satisfaction, brand perception, and... loyalty. The company gained deep insights into customer preferences and improved its offerings. QuestionPro enabled fast data analysis, helping LC Waikiki make quick decisions and optimize operations. LC Waikiki expanded into new markets and increased customer retention using data-driven strategies.
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QuestionPro automated the feedback survey process for First American SMS. The manual system was slow and caused errors. QuestionPro built... a custom solution that let staff email a CSV file with closed cases. The system now sends surveys automatically. This change cut survey distribution time by 50% and reduced mistakes. The solution improved customer feedback collection for financial services.
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QuestionPro surveys helped U. S. Bancorp's Corporate Procurement team collect feedback from internal customers. The team needed a simple way...to measure satisfaction and participation. They chose QuestionPro for its easy-to-use, hosted survey solution. After testing, they used it to run ongoing surveys. The tool gave them valuable insights into customer satisfaction rates.
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QuestionPro built a custom automation for First American SMS to send customer feedback surveys. Before, the team sent surveys manually... after each case closed. This took time and caused errors. With the new solution, staff email a CSV file of closed cases. QuestionPro's system reads the file and sends surveys automatically. The process is now 50% faster and has fewer mistakes.
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QuestionPro survey software helped U. S. Bancorp's Corporate Procurement team collect feedback from internal customers. The team needed a simple...way to measure satisfaction and participation. They chose QuestionPro for its hosted solution and easy setup. After testing, they used it to run ongoing surveys. The tool gave them valuable insights into customer satisfaction and service perception.
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QuestionPro helped Vestel collect consumer insights for their vacuum machine design. Vestel used QuestionPro's survey tools to reach their target... audience and gather feedback. This data guided product improvements and new product development. Vestel saw higher customer satisfaction and better product features. The research also improved Vestel's business development and brand reputation.
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QuestionPro CX helped Arcelik increase their Net Promoter Score by 3-4% per year. Arcelik used QuestionPro to build a unified... customer feedback system and improve company-wide processes. The platform enabled omni-channel feedback, voice-of-customer surveys, concept testing, and employee surveys. Arcelik extended distributor retention and increased revenue. They also improved employee satisfaction and standardized global feedback with QuestionPro CX.
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QuestionPro survey software helped Vestel reach more consumers in the small home appliances market. Vestel used QuestionPro to collect feedback... and improve vacuum machine design. The platform made it easy to get fast, accurate data and supported quick decision-making. Vestel valued the user-friendly interface and local support. This led to better product development and stronger business growth in consumer electronics.
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QuestionPro CX helped Arcelik increase their Net Promoter Score by 3-4% per year. Arcelik used QuestionPro to build a unified... customer feedback model and gather real-time insights. The platform enabled omni-channel feedback, voice-of-customer surveys, and concept testing. Arcelik also ran employee surveys to improve satisfaction and performance. These efforts led to higher revenue and better distributor retention.
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QuestionPro Offline Surveys helped CSIRO run the Local Voices project in remote areas without network connections. CSIRO needed a survey... tool that worked offline and could sync data later. Using the mobile app on iPads, they scaled up operations, added more data collectors, and reduced errors from manual transcription. The solution let them expand to other countries and manage more users and devices easily. CSIRO reported no issues with syncing or data security after years of use.
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QuestionPro Offline Surveys helped CSIRO collect data in remote areas with poor internet. The Local Voices project used the mobile... app for face-to-face interviews and offline survey mode. This made it easy to add more users and devices as the project grew. The team reduced errors and scaled data collection to new regions and countries. The solution improved accuracy and saved time for CSIRO and Voconiq.
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CSIRO used QuestionPro Offline Surveys for its Local Voices project. The team needed to collect survey data in remote areas... without internet. QuestionPro's mobile app let them gather responses offline and sync later. This removed manual data entry and reduced errors. CSIRO scaled up data collection and expanded to more regions. The solution saved time and effort for the project team.
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QuestionPro's Workforce platform helped The Talent Strategy Group move their OPTM360 feedback tool from Qualtrics. TSG needed a customizable, scalable,... and reliable solution for their global clients. QuestionPro enabled seamless migration, custom survey creation, SSO, and GDPR compliance. TSG now delivers tailored 360 feedback and improved employee experience for their clients.
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QuestionPro Workforce helped The Talent Strategy Group migrate their OPTM360 feedback tool from Qualtrics. TSG needed a reliable, customizable, and... scalable platform for their global client base. QuestionPro enabled seamless client migration, custom survey creation, and personalized branding. The platform provided SSO, HRBP access, and GDPR compliance. TSG praised QuestionPro's dedicated customer support and smooth transition process.
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QuestionPro Workforce helped The Talent Strategy Group move their OPTM360 feedback tool from Qualtrics. TSG needed a customizable, scalable, and... affordable platform for their global clients. QuestionPro enabled a smooth migration, custom survey creation, and personalized branding. TSG transitioned their multinational client base without business interruption. The partnership improved survey delivery and client experience for TSG.
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QuestionPro helped LegalShield collect customer feedback at key touchpoints using in-app surveys. LegalShield wanted to improve member satisfaction and needed... a reliable, always-on feedback system. QuestionPro provided survey design, multilingual support, and automated data collection. LegalShield gained valuable insights to enhance their customer journey and experience. The platform enabled fast project setup and advanced analytics for actionable results.
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QuestionPro’s research & analytics platform helped Simmons & Simmons, a global law firm, create the AIMA Hedge Fund Confidence Index. The firm wanted... a tool to measure hedge fund sentiment and build thought leadership in asset management. With QuestionPro, they launched an always-on index, now used annually to predict industry confidence. The index has run for 12 waves over 3 years, boosting Simmons & Simmons’ reputation and brand.
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QuestionPro helped LegalShield collect feedback from members at many touchpoints. LegalShield wanted to improve member experience and needed a system... that worked all the time. QuestionPro set up surveys, managed data, and gave analytics. LegalShield used these tools to get insights about their members and improve their service. The system supported net promoter and ad-hoc surveys, and offered 24/7 support.
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