QuestionPro helped Miral Destinations improve customer satisfaction and operations. Miral Destinations used QuestionPro to run surveys and collect feedback from visitors at their attractions in Abu D...habi. The platform gave them advanced survey tools, real-time dashboards, and strong data analysis. This let Miral Destinations quickly spot areas to improve and act on visitor feedback. As a result, they saw higher customer satisfaction and better operational efficiency.
QuestionPro helped Field Museum measure and align its workplace culture. The museum used the WorkXO culture assessment and got over 300 staff responses. The survey showed strengths in growth and incl...usion, but found issues with agility and transparency. The team created 41 action items to improve communication and collaboration. Quick wins included brown bag lunches, while bigger changes involved a new intranet and online community.
QuestionPro helped HelloFresh run fast, independent market research across many departments. HelloFresh needed a tool that was easy for everyone to use and kept data quality high. QuestionPro let tea...ms do their own surveys without hurting company standards. The platform made sure customers did not get too many surveys. HelloFresh used features like advanced analysis, incentive handling, and a worldwide panel to solve their research challenges.
HelloFresh needed a market research tool to support agile and decentralized research. They chose QuestionPro to allow different departments to conduct projects quickly and independently. The challeng...e was to find a platform that was intuitive for all stakeholders and maintained data quality. QuestionPro's solutions helped HelloFresh manage these challenges effectively.
QuestionPro helped Dubai Parks and Resorts bring their customer research in-house. The company faced high costs and data security issues with outsourced research. Using QuestionPro, they reduced rese...arch costs by 75%. Survey responses increased by up to 7%. They achieved 100% data protection and improved reporting. This led to a 33% increase in customer visits in nine months.
QuestionPro helped Roku gather more customer feedback with easy-to-use survey software. Roku used QuestionPro to track customer satisfaction and run custom surveys. The platform let Roku do complex a...nalysis and create surveys quickly. Roku tracked 90% more information and sent five times more surveys than before. The data helped Roku add new features and save money on research. Roku's team used these insights to improve products and make better decisions.
QuestionPro panel management solution helped eTown Panel, a nonprofit radio program, recruit and manage survey panel members. eTown needed an easy way to segment data and target respondents. Question...Pro provided a hosted solution with backend infrastructure. eTown fielded their first survey in two weeks and collected data from over 4,000 panel members overnight. Now, eTown runs monthly surveys on many topics.
QuestionPro worked with Thales to help airlines collect customer feedback using in-flight entertainment systems. Thales needed a way to gather real-time data from passengers and improve customer expe...rience. QuestionPro integrated survey software with Thales' technology, meeting strict data privacy laws. Thales now provides a feedback system for over 80 airlines, helping them identify promoters and detractors with NPS surveys. The solution reduced capital costs and enabled quick responses to passenger needs.
Non-Profit Organization Management Case Studies and Success Stories with QuestionPro Communities
CASE STUDY American Cancer Society
QuestionPro Communities helped the American Cancer Society improve data collection for the Cancer Prevention Study-3. The team moved from long paper surveys every three years to an online participant... portal. This allowed more frequent, shorter surveys and faster feedback. The new process increased participant engagement and improved data accuracy. The American Cancer Society can now make decisions more quickly using real-time insights.
CASE STUDY The Cholangiocarcinoma Foundation (CCF)
QuestionPro helped the Cholangiocarcinoma Foundation collect insights from patients with rare cancer. CCF needed fast, secure, and sensitive survey tools for dose-finding oncology trials. QuestionPro... delivered advanced survey logic, HIPAA and GDPR compliance, and mobile-optimized surveys. Over 85% of responses came from mobile devices. Automated reminders raised response rates to nearly 90%. Real-time analytics let CCF act quickly on patient data.
QuestionPro helped Madhi Foundation collect and analyze data for education programs in Tamil Nadu. The team used online and phone surveys to reach teachers, officials, and parents. QuestionPro's plat...form reduced data collection and analysis time by 3-4 days. The number of clicks in surveys dropped by 20% with better question types. The team saved 2-3 days by reusing survey templates. The solution was user-friendly and efficient for their needs.
QuestionPro Offline Surveys helped CSIRO run the Local Voices project in remote areas. CSIRO needed a survey tool that worked without internet and could sync data later. The mobile app let them colle...ct data on iPads offline, saving time and cutting errors. They scaled up to more data collectors and expanded to other countries. The solution worked well for over three years, with no issues syncing or with data security.
QuestionPro helped UCSF Department of Urology run a sensitive research survey on stress and sexuality in medical students. The team needed easy-to-use survey software with strong security and a profe...ssional look. QuestionPro offered simple survey creation, flexible question formats, and powerful branching logic. The platform kept data safe and made it easy to analyze results with built-in charts and export options. UCSF was happy with the service and plans to use it again.
QuestionPro helped Emergency Nurses Association (ENA) run an annual culture survey. ENA used the survey to find workplace behaviors that helped or hurt success. The survey also helped ENA set their t...op priorities. QuestionPro made it easy for ENA to collect and analyze data. ENA used these insights to improve their work culture.
CASE STUDY National Heart, Lung, and Blood Institute (NHLBI)
QuestionPro survey software helped the National Heart, Lung, and Blood Institute improve customer service and business processes. NHLBI needed a survey platform that was easy for staff and respondent...s to use. With QuestionPro, they collected responses from 5 to 100 participants per survey. The feedback led to better customer service and improvements in business processes. The partnership supports ongoing research and communication goals in healthcare.
QuestionPro helps BMW Group run market research projects fast. BMW uses QuestionPro to answer market research questions from different departments. The platform lets BMW do studies in-house or get he...lp from QuestionPro's team when needed. QuestionPro's Data Quality Check tool removes bad responses. BMW can use a panel of 22 million members for studies. This gives BMW high-quality data for quick business decisions.
QuestionPro surveys helped Audi Volkswagen Middle East boost sustainability. For every survey completed, AVME planted a tree with Tree Nation. This green initiative increased survey participation and... improved data quality. The project earned praise for its environmental impact. AVME strengthened its brand as a socially responsible company.
Transportation/Trucking/Railroad Case Studies and Success Stories with QuestionPro Communities
CASE STUDY Dubai Airports
Dubai Airports used QuestionPro to improve customer experience and airport operations. They needed to measure passenger experience and collect real-time data at key locations. QuestionPro helped them... design and run surveys, analyze data, and act quickly on feedback. The average user now logs in 2 to 3 times more often. Customer experience metrics and loyalty index both improved. Real-time feedback lets Dubai Airports test new ideas and make better decisions.
Turkington Martin, a landscape architecture firm, used QuestionPro's survey platform to gather feedback for new residential sites during COVID-19. They needed a user-friendly platform for real-time i...nsights to enhance consultations. The platform helped them produce site plan graphics and 3D renders, aiding the planning process. Surveys were distributed by others, but Turkington Martin received the information directly, which was crucial for their needs.
QuestionPro helped Turkington Martin gather feedback for new residential sites during COVID. The survey platform made it easy to reach people who are not tech savvy. Turkington Martin used real-time ...insights to improve in-person consultations. Fast data collection let them create site plan graphics and 3D renders. The surveys helped make sites and landscapes that better fit local communities. They also used the survey data to support planning documents.
QuestionPro helped Safeway.com improve its online grocery customer satisfaction surveys. Safeway.com needed a tool that was easy to use but powerful enough for advanced analysis. QuestionPro offered ...features like Conjoint Analysis and automated data collection. This made survey creation simple and reporting fast. Safeway.com now gets better business insights and can respond quickly to customer feedback.
QuestionPro's Research Suite helped LC Waikiki transform textile retail. LC Waikiki used surveys to measure customer satisfaction, brand perception, and loyalty. The company gained deep insights into... customer preferences and improved its offerings. QuestionPro enabled fast data analysis, helping LC Waikiki make quick decisions and optimize operations. LC Waikiki expanded into new markets and increased customer retention using data-driven strategies.
QuestionPro's employee voice platform helped World Market redefine its company values during major change. The HR team used employee surveys and focus groups to gather input. They reduced company val...ues from six to three: authenticity, respect, and empowerment. The team updated the mission statement and launched new training programs. Executive sponsors drove participation and helped embed the new values across all business areas.
QuestionPro Workforce helped The Talent Strategy Group move their OPTM360 feedback tool from Qualtrics. TSG needed a customizable, scalable, and affordable platform for their global clients. Question...Pro enabled a smooth migration, custom survey creation, and personalized branding. TSG transitioned their multinational client base without business interruption. The partnership improved survey delivery and client experience for TSG.
QuestionPro replaced Qualtrics for the University of Tennessee, Knoxville. The university needed a survey tool with the same features but lower cost. QuestionPro migrated all data and users from Qual...trics. The team added new features at no extra cost. The university praised QuestionPro for fast customer service and cost savings. They now launch about 1,200 surveys each month using QuestionPro.
CASE STUDY Fairfield Language Technologies (Rosetta Stone)
QuestionPro helped Fairfield Language Technologies, publisher of Rosetta Stone, deploy surveys for new product research. The company needed an integrated survey and analytics platform. QuestionPro pr...ovided a hosted solution with advanced tools for survey creation, reporting, and analysis. The platform enabled effective feedback collection on new and existing products. As a result, Rosetta Stone gained strong insights into market trends in language learning.
QuestionPro helped Muscat University improve student experience with better course evaluations. The university faced low response rates and slow, manual processes. QuestionPro made surveys easy to us...e and increased response rates. The platform gave better data accuracy and strong analytics. Muscat University used these insights to improve curriculum and student satisfaction. The evaluation process became faster and more efficient.
QuestionPro helped the University of Newcastle improve researcher and student experience. The university wanted a cost-effective way to collect and manage research and student data. QuestionPro provi...ded survey software and customer experience tools. They migrated data, trained users, and developed new features. The university reduced survey tool costs and made research easier for staff and students.
QuestionPro Communities helped Energizer Holdings build an online research community. Energizer used the platform to recruit and engage customers for feedback and insights. The solution enabled Energ...izer to complete projects and collect insights 200% faster. Community engagement reached 55% participation each week. Energizer saw higher customer satisfaction and increased repeat customers.
QuestionPro helped Kohler run over 300 surveys across many departments. Kohler used QuestionPro to track customer satisfaction and gather feedback on their website. The platform let Kohler combine su...rvey data with web analytics for deeper insights. Kohler made impactful website changes based on survey results. The tool's flexibility supported company-wide adoption and ongoing business growth.
Information Technology and Services Case Studies and Success Stories with QuestionPro Communities
CASE STUDY Digital Hands
QuestionPro helped Digital Hands integrate customer satisfaction surveys with Salesforce.com. Digital Hands wanted to send follow-up surveys after support calls and get real-time alerts for low satis...faction scores. Using QuestionPro's Salesforce integration, they automated survey delivery and created custom alerts. Management now has a dashboard to track satisfaction scores for each support rep. The solution made it easy and affordable to monitor customer feedback and improve service quality.
CASE STUDY NISA (National Independent Soccer Association)
QuestionPro CX helped NISA collect instant feedback from fans using NPS+ and AskWhy surveys. NISA used live in-stadium and online polls for the Man of the Match, engaging fans at every touchpoint. Th...e solution enabled real-time voting and feedback from both in-stadium and at-home audiences. NISA gained new insights to improve match quality, viewing options, and fan engagement. The project included survey design, live distribution, data cleansing, and analytics.
QuestionPro helped First American SMS automate their customer feedback survey process. Before, the team sent surveys manually after each case closed. This took time and caused errors. QuestionPro bui...lt a custom solution that let staff email a CSV file with closed cases. The system then sent surveys automatically. This change made the process 50% faster and reduced mistakes.
QuestionPro survey software helped U.S. Bancorp's Corporate Procurement team collect feedback from internal customers. The team needed a simple way to measure satisfaction and participation. They cho...se QuestionPro for its hosted solution and easy setup. After testing, they used it to run ongoing surveys. The tool gave them valuable insights into customer satisfaction and service perception.
CASE STUDY Massachusetts Convention Center Authority
QuestionPro Surveys helped Massachusetts Convention Center Authority set up contactless health screening for employees and visitors. The solution let people use their own devices to complete a COVID ...symptom check before entering. MCCA switched from paper forms to digital screens in under 2 days. Over 300 people were screened on the first day. The process improved safety and reduced liability for the facility.
QuestionPro helped LegalShield collect feedback from members at many touchpoints. LegalShield wanted to improve member experience and needed a system that worked all the time. QuestionPro set up surv...eys, managed data, and gave analytics. LegalShield used these tools to get insights about their members and improve their service. The system supported net promoter and ad-hoc surveys, and offered 24/7 support.
QuestionPro helped Simmons & Simmons, a global law firm, build the AIMA Hedge Fund Confidence Index. The firm wanted a tool to measure hedge fund sentiment and confidence regularly. Using QuestionPro...’s research platform, they created a global benchmarking index. The index is now a trusted industry tool for tracking economic confidence in hedge funds. Simmons & Simmons gained industry recognition and strengthened key relationships.
QuestionPro CX helped Kleen-Tech collect customer feedback faster by embedding NPS survey questions directly in emails. Before, Kleen-Tech used a manual process that was slow and less user-friendly. ...With QuestionPro, they automated survey distribution across 24 field teams. This made it easier to track customer satisfaction and respond quickly. The new process increased survey response rates and helped Kleen-Tech improve their services.
QuestionPro helped CareerBuilder launch the Applicant Experience Survey. This tool surveys job applicants after they interact with recruiting ads and again after interviews. The system tracks feedbac...k in real time and gives companies insights into their hiring process. CareerBuilder saw 1.7 million completed surveys and a 75% increase in intelligence revenue. Over 3,500 companies now use these insights in 10 countries and multiple languages.
QuestionPro helped Adecco Group run global HR surveys. Adecco used QuestionPro to reach over 400,000 clients and employees in 15 languages. The platform made it easy to segment audiences and collect ...feedback. Adecco identified strengths, weaknesses, and brand position. They now run surveys twice a year to improve service and retention.
QuestionPro panel management software helped Potbelly grow its customer panel and improve research. Potbelly used the platform to listen to customers and build a strong community. The software was ea...sy to use and quick to set up. Potbelly valued the consulting and education hours included. The marketing insights team praised QuestionPro for great customer service and support.
QuestionPro Communities helped Gannett manage research across 10 markets from one place. Gannett used the platform to run community discussions and studies. One ad-focused discussion led to a $250,00...0 local revenue win. The platform let Gannett track market trends and make fast changes. Gannett improved readership and found new advertising opportunities.
QuestionPro CX helped Arcelik build a unified customer feedback system. Arcelik used omni-channel feedback, voice-of-customer surveys, and concept testing. They measured Net Promoter Score (NPS) for ...call centers and service partners. Arcelik increased their overall NPS by 3-4% per year. They also extended distributor retention and improved employee satisfaction with regular surveys.
QuestionPro helped Vestel collect consumer insights for their vacuum machine design. Vestel used QuestionPro's survey tools to reach their target audience and gather feedback. This data guided produc...t improvements and new product development. Vestel saw higher customer satisfaction and better product features. The research also improved Vestel's brand reputation and market position.
Awen uses QuestionPro Research Edition to collect feedback on their VR experiences for mental health. The company needed a cost-effective way to gather data from young users during pilot trials. Ques...tionPro's slider question type and startup program gave Awen free access to advanced survey tools. Awen designed and distributed surveys to 53 pilot participants. The insights helped Awen improve their VR product for mental health support.
QuestionPro helped National Health Insurance Bahamas collect feedback using online surveys. NHI wanted to reduce waiting times and improve care quality. They used QuestionPro to track satisfaction an...d monitor healthcare facilities. The platform supported universal health coverage and improved healthcare quality. Other national organizations adopted the standards tracked by NHI.
QuestionPro helped Northern Beaches Council connect with over 250,000 residents. The council used QuestionPro surveys to collect feedback and build datasets of targeted stakeholders. They needed a so...lution that supported custom branding and flexible reporting. With the team edition, they sent many surveys and gathered data from a wide audience. The single dashboard made it easy to manage insights and improve reporting.
QuestionPro helped Evolve Research find a cost-effective research platform. Evolve needed advanced features, flexibility, and strong customer support. QuestionPro provided tools like MaxDiff analysis..., custom logic, and fast dashboards. Evolve improved reporting speed and delivered better insights to clients. The platform allowed for more control and customization in research projects.
Lab42 used QuestionPro to move from DIY research to a full-service consultancy. They needed a survey platform with advanced logic, quota management, and easy data exports. QuestionPro offered flexibl...e survey design, strong support, and a user-friendly interface. Lab42 streamlined complex projects and delivered fast, affordable research for clients. The platform helped them keep costs low and speed high without extra features or hidden fees.
QuestionPro helped Düsseldorf Marketing GmbH collect data faster and improve brand recognition. The company used QuestionPro's customer experience management platform for event surveys and panel stud...ies. They created online and offline surveys quickly and analyzed data in real time. The platform enabled targeted campaigns and better brand communication. Düsseldorf Marketing GmbH valued the easy setup, strong service, and EU data hosting.
QuestionPro Survey Software helped The Martin Agency deliver fast market research. The agency needed to collect data on vacation travelers for a client in less than a week. Using QuestionPro, they bu...ilt and launched a survey in one day. They gathered 800 completed surveys from targeted US vacation travelers in just four days. The tool's ease of use and strong customer service made the project a success.
QuestionPro helped Google run a national student survey about campus email. Google faced problems with collecting and analyzing data from thousands of schools. QuestionPro used dynamic lookup tables ...to make it easy for students to select their school. Their reporting tools let Google compare results by state and school. The customized Spotlight Report showed students how their answers compared to others at their school. This made the survey fun and gave Google useful insights.
Evolve Research needed a cost-effective research solution that offered customization, advanced capabilities, and quality service. They wanted a platform to support complex and simple survey methodolo...gies, improve reporting times, and deliver better client insights. QuestionPro provided a solution with advanced tools like MaxDiff analysis, custom logic, and segmentation, along with strong customer support. This helped Evolve streamline research processes and maintain a flexible approach to projects.
QuestionPro helped Danebury Research deliver global industry reports for PR and communication campaigns. Danebury Research used QuestionPro to manage large-scale surveys with up to 16,000 respondents... in over 100 countries. The platform enabled a guaranteed 14-day turnaround for client projects. Flexible tools allowed them to serve international markets and collaborate with PR agencies. The solution supported timely, high-volume research and produced data for attention-grabbing headlines.
QuestionPro helped Zynga gather player feedback using survey software and conjoint analysis. Zynga needed to collect insights from millions of users without disrupting their gaming experience. Questi...onPro enabled in-game surveys that took less than two minutes to complete. Thousands of responses gave Zynga real-time data to improve games and plan new features. Zynga used this feedback to prioritize updates and expand their game catalog.
Danebury Research is a global market research company in the UK. They work with PR and communication industries to provide reliable data. They use QuestionPro's research solutions to deliver high-qua...lity data. This helps them produce global industry reports. They manage large-scale projects with up to 16,000 respondents. They ensure a 14-day turnaround for important projects.
