Overview: Viber and Salesforce Community Cloud as Community Management Category solutions.

Viber and Salesforce Community Cloud both cater to community management needs but focus on different areas. Viber excels in robust communications and comprehensive support services, making it suitable for large enterprises. In contrast, Salesforce Community Cloud shines in engagement and customer relationship building, making it ideal for enterprises seeking customer-centric growth. Each platform offers distinct capabilities to support varied strategic goals and operational workflows, reflecting their suitability across diverse customer segments and industries.

Viber: Viber is a secure messaging and calling app that offers free international calls, text messaging, and media sharing. Features include voice and video calls, group chats, communities, stickers, and disappearing messages.

Salesforce Community Cloud: Salesforce's Digital Experience Platform enables rapid deployment of data-driven sites, portals, and apps. Customer journeys are seamlessly connected across various touchpoints.

Viber and Salesforce Community Cloud: Best activities based on customer satisfaction

Activities: Viber vs Salesforce Community Cloud

Discover and compare top business activities, Q&A, and peer reviews for Viber vs Salesforce Community Cloud to help find the right fit for your needs.

Viber Salesforce Community Cloud

communication management
sending & publishing communications
collaboration
conference call management
engagement management
engaging and following up
knowledge management
community building

Viber

4.3

Salesforce Community Cloud

4.1

Key Capabilities Supported

Viber focuses on communication management, effective sending & publishing, and diverse collaboration tools. read more →

Salesforce Community Cloud emphasizes engagement and knowledge management, along with community building. read more →

Business Goals

Viber aids businesses in improving internal communications and enhancing customer relationships. read more →

Salesforce Community Cloud helps acquire new customers and enhances customer relationships, aligning with growth-centered strategies. read more →

Core Features

Viber supports extensive data export and security features, along with ease of migration to support large-scale operations. read more →

Salesforce Community Cloud offers deep integration and analytics, enhancing data-driven decision making. read more →

Vendor Support

Viber provides comprehensive 24/7 support with phone and chat options to meet complex customer requirements. read more →

Salesforce Community Cloud offers reliable 24/7 support and multiple contact options, suiting various operational needs. read more →

Segments and Industries

Viber serves mainly large enterprises across diverse sectors, with significant presence in IT and education. read more →

Salesforce Community Cloud is favored by enterprises, especially within the software and IT services sector. read more →

Operational Alignment

Viber integrates into large-scale environments and supports a wide range of communication channels. read more →

Salesforce Community Cloud fits into enterprises seeking seamless community and engagement workflows. read more →

Applying your context and needs changes the comparison

IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Import

Read peer / expert warnings.

Data Export

Read peer / expert warnings.

Support

24/7 Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

Others

AI Powered

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

Analytics

Read peer / expert warnings.

Business Setting

Popular in Industry

Education (13.0%)
Information Technology And Services (13.0%)
Computer Software (10.0%)

Computer Software (19.0%)
Information Technology And Services (13.0%)
Human Resources (12.0%)

Popular in Segments

SMB and MidMarket (67.0%)
Enterprise (33.0%)

SMB and MidMarket (66.0%)
Enterprise (34.0%)

Most deployed common Use Cases for Viber and Salesforce Community Cloud

What Are the key features of Viber and Salesforce Community Cloud for Engagement Management?

Viber focuses on engaging customers through various communication channels, such as instant messaging, video calls, and sticker content. It provides tools for businesses to advertise and promote their brands directly to consumers. Salesforce Community Cloud primarily concentrates on fostering engagement among customers, partners, and employees through a centralized platform. It offers features like knowledge base, Chatter, and customization options to enhance interactions and streamline communication. Both tools aim to improve engagement, but Viber emphasizes direct communication and brand promotion while Salesforce Community Cloud focuses on building a comprehensive and integrated community. However, Viber has limitations in its recognition among users, while Salesforce Community Cloud's implementation can be complex.

"...Facebook Messenger, on the other hand, is a channel for engaging your customer base in the Facebook ecosystem...." Peer review by Eduardo T., Consultant, Management Consulting

"...It allows our employees to find the info that they need to help keep them engaged and productive at their respective positions...." Peer review by Verified User, Administrator in Information Technology, Consumer Goods

What makes Viber and Salesforce Community Cloud ideal for Collaboration?

Viber and Salesforce Community Cloud both support collaboration among users. Viber allows for communication and collaboration through messaging, audio, and video calls, while Salesforce Community Cloud provides a platform for sharing information, collaborating on projects, and managing cases. Viber offers features like video conferencing, while Salesforce Community Cloud excels in business integration and knowledge base management.

"...It makes collaboration more fun. ...." Peer review by Jelena J., Marketing Manager, Information Technology and Services

"...Salesforce is nailing it when it comes to communities & collaboration in general...." Peer review by Ashley D., CRM Administrator, Events Services

How does Viber and Salesforce Community Cloud address your Contact List Management Challenges?

Viber and Salesforce Community Cloud both offer features for managing contacts. Viber automatically updates its contact list and notifies users when new people join. Salesforce Community Cloud, however, provides a search function that allows users to find contacts based on a variety of criteria. Salesforce Community Cloud provides a centralized platform for managing business contacts, while Viber is primarily focused on communication and is limited in its search and contact management functionalities. Salesforce Community Cloud has limitations regarding redirect limits.

"...It automatically update the contact List when a new person joins Viber then it gives a notification, which makes it easier to be updated. ...." Peer review by Evangela R., Process Analyst, Information Technology and Services

"...All of my business in one place which makes it easy and efficient to make contact with clients etc etc etc..." Peer review by Nathan T., Head of strategic development, Financial Services

Viber in Action: Unique Use Cases

How does Viber facilitate Communication Management?

What makes Viber ideal for Conference Call Management?

Salesforce Community Cloud in Action: Unique Use Cases

What makes Salesforce Community Cloud ideal for Knowledge Management?

What benefits does Salesforce Community Cloud offer for Community Building?

Integrations

Ecosystem partners each product commonly connects with.

Viber

Salesforce Community Cloud

News

Latest Viber news

ChatGPT is now on Viber, here's what you can do with it

Viber has integrated ChatGPT into its platform, enhancing user experience with AI tools. Users can now summarize conversations, rewrite messages, translate text, and edit images directly within the app. The integration maintains Viber's end-to-end encryption, ensuring privacy. Some features require signing in with a ChatGPT account, and availability varies by region and device.

08/07/2026 - source

Latest Salesforce Community Cloud news

Sweep Launches Multi-Org Agent to Bring Cross-System Intelligence to Salesforce

Sweep has launched the Multi-Org Agent for Salesforce, enabling enterprises to manage multiple Salesforce environments efficiently. This new agent maps dependencies and automations across fragmented Salesforce systems, reducing risks like outages and compliance gaps. It supports strategic consolidation, M&A integration, and AI readiness. Sweep plans to extend this capability to Snowflake and ServiceNow soon.

08/08/2026 - source