Overview: Survicate and Qualtrics CoreXM as Customer Feedback Management Category solutions.

Survicate and Qualtrics CoreXM both excel in customer feedback management but cater to different user bases and operational needs. Survicate thrives in large enterprise environments, especially in internet and software sectors, emphasizing integration and custom reporting. In contrast, Qualtrics CoreXM stands out in mid-market and education sectors with its robust analytics, seamless data import/export capabilities, and comprehensive support, such as training and onboarding.

Survicate: Survicate enables the creation of engaging surveys effortlessly, including NPS, CSAT, and CES. Continuous customer feedback is collected through email, web, in-product, and mobile app surveys.

Qualtrics CoreXM: Qualtrics CoreXM offers comprehensive experience data solutions, including customer insights, market segmentation, and concept testing. It serves as a single platform for all experience data needs.

Survicate and Qualtrics CoreXM: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Survicate shines at collecting feedback and measuring net promoter score, aligning with needs for customer insights and strategic engagement. read more →

Qualtrics CoreXM supports market research and collaboration, fitting organizations focused on brand engagement and comprehensive customer research. read more →

Business Goals

Survicate aims to improve customer satisfaction and increase sales, aligning with businesses looking to enhance customer experience and growth metrics. read more →

Qualtrics CoreXM targets improving customer satisfaction and growing market share, appealing to businesses looking to bolster brand presence and market position. read more →

Core Features

Survicate's custom reports and integrations cater to detailed data needs, which users in tech-heavy industries would find particularly valuable. read more →

Qualtrics CoreXM offers comprehensive analytics and data handling, making it ideal for data-driven decision-making and strategic planning. read more →

Vendor Support

Survicate provides 24/7 support with availability across email and chat, suiting enterprises that require constant assistance. read more →

Qualtrics CoreXM offers extensive 24/7 support and training, appealing to organizations prioritizing a smooth learning curve and operational assurance. read more →

Segments and Industries

Survicate is popular among internet and software industries, catering to large enterprise clients and those focusing on digital experiences. read more →

Qualtrics CoreXM serves the education sector and mid-market businesses, reflecting its alignment with educational and research-focused organizations. read more →

Operational Alignment

Survicate fits seamlessly in workflows of large enterprises in need of comprehensive customer feedback tools. read more →

Qualtrics CoreXM integrates well in mid-market and education sectors, supporting complex operational environments focused on research and market expansion. read more →