Overview: Listen360 Customer Engagement Platform and Qualtrics CoreXM as Customer Feedback Management Category solutions.

Listen360 is tailored towards large enterprises, offering robust security features and 24/7 support. It's focused on enhancing customer satisfaction and operational efficiency. Qualtrics CoreXM targets a diverse market with emphasis on analytics and market research, providing extensive onboarding and support options. It appeals to education and research sectors. Companies can choose based on their need for security and larger operational scale or detailed analytics and varied market engagement.

Listen360 Customer Engagement Platform: Listen360’s cloud-based Customer Engagement Platform enhances feedback collection and real-time performance monitoring for enterprises. It supports testimonial streaming, promotional sharing, and detailed customer insights.

Qualtrics CoreXM: Qualtrics CoreXM offers comprehensive experience data solutions, including customer insights, market segmentation, and concept testing. It serves as a single platform for all experience data needs.

Listen360 Customer Engagement Platform and Qualtrics CoreXM: Best Use cases based on the customer satisfaction data

Listen360 Customer Engagement Platform

Key Capabilities Supported

Listen360 Customer Engagement Platform facilitates collecting feedback and engaging in conversational surveys with a highlight on communication management. These capabilities are perfect for businesses focusing on customer interaction and streamlined documentation processes. read more →

Qualtrics CoreXM focuses on collecting feedback, conducting market research, and social media management. It's ideal for users aiming to integrate feedback mechanisms into broader market research and brand management. read more →

Business Goals

Listen360 serves to enhance customer satisfaction, operational efficiency, and risk management. It's suitable for enterprises needing a strategic focus on satisfaction and global presence growth. read more →

Qualtrics CoreXM aids in improving customer satisfaction, acquiring customers, and growing market share. It's a choice for businesses working on brand engagement and expanding market reach. read more →

Core Features

Key features of Listen360 include advanced security, data import/export, and compliance. It appeals to users requiring seamless integration and data management. read more →

Qualtrics CoreXM boasts powerful analytics and custom reporting features. It satisfies users needing detailed insights and AI-powered capabilities. read more →

Vendor Support

Listen360 offers 24/7 support along with chat, email, and phone support. It's geared toward users prioritizing constant availability and direct communication channels. read more →

Qualtrics CoreXM provides email and phone support, with comprehensive training and onboarding. It reflects user requirements for thorough initial guidance and reliable ongoing assistance. read more →

Segments and Industries

Predominantly used by large enterprises and industries like health and consumer services. Listen360 aligns with businesses in structured service sectors. read more →

Qualtrics CoreXM is adopted by the education sector and small to large enterprises. Its versatility suits academia and diverse research-focused industries. read more →

Operational Alignment

Listen360 integrates well into operations of large enterprises, with emphasis on secure and efficient feedback loops. read more →

Qualtrics CoreXM fits smoothly into operations across different scales, focusing on detailed analytics and multi-channel engagement. read more →