Overview: Listen360 Customer Engagement Platform and Survicate as Customer Feedback Management Category solutions.
Listen360 is a strong contender for large organizations emphasizing customer satisfaction. It excels in engaging surveys and integrates seamlessly with existing systems. Survicate focuses on feedback collection and improving customer relationships. Its flexibility in handling diverse customer segments, from small to large enterprises, makes it versatile in the tech industry.
Listen360 Customer Engagement Platform: Listen360’s cloud-based Customer Engagement Platform enhances feedback collection and real-time performance monitoring for enterprises. It supports testimonial streaming, promotional sharing, and detailed customer insights.
Survicate: Survicate enables the creation of engaging surveys effortlessly, including NPS, CSAT, and CES. Continuous customer feedback is collected through email, web, in-product, and mobile app surveys.
Listen360 Customer Engagement Platform and Survicate: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Listen360 supports collecting feedback efficiently. It aids in engaging surveys. Communication management is a strong aspect. The platform helps with sales document management. read more →
Survicate excels in feedback collection and measuring net promoter score. It supports engaging surveys effectively. The tool assists in communication management with ease. It helps generate new leads efficiently. read more →
Business Goals
Listen360 aims to improve customer satisfaction. It focuses on efficiency. Acquiring and retaining customers is a priority. Risk management is also addressed. read more →
Survicate helps in improving customer satisfaction. Acquiring customers is a key focus. Increasing sales and ROI are also important objectives. It aims to enhance customer lifetime value. read more →
Core Features
Listen360 provides custom reports. Its integration is top-notch. Security and privacy are prioritized. The platform supports analytics thoroughly. read more →
Survicate offers AI-powered features. It excels in custom reports and integrates seamlessly. Analytics are a highlight. Data export is managed efficiently. read more →
Vendor Support
Listen360 offers 24/7 support. Chat support is readily available. The platform provides phone and email support. Support reflects operational needs well. read more →
Survicate supports users with 24/7 availability. Email support is an option. Chat support adds flexibility. Vendor support adapts to customer needs. read more →
Segments and Industries
Listen360 caters to large enterprises. It is popular in non-profit and health sectors. Real estate also takes interest. Mid market segments use it too. read more →
Survicate serves a wide range from small to large enterprises. It is prominent in the internet sector. Computer software and retail benefit. Diverse applications suit various needs. read more →
Operational Alignment
Listen360 is ideal for large-scale operations. It integrates well into existing workflows. It suits industries with complex needs. Enterprise use signals strong operational fit. read more →
Survicate aligns with diverse operational scales. It fits well in the tech sector. Its flexibility aids in varied workflows. It supports both simple and complex environments. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
