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Contact Center Software 2020: Buyers Guide - Page 4

Learn what is Contact Center Software and how to choose the right Contact Center Software

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Updated By Cuspera

Last updated: Feb 22, 2021

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190 Contact Center Software

Help Lightning Icon

Help Lightning

4.00
★★★★★
★★★★★

Remote Visual Assistance Software

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Highlights
Top Business Usecases : Collaboration,Helpdesk management,Sales document management
Top Features : Personalization

Vendor: Help Lightning, Inc.

Company Size: 11-50

HQ Location: 1500 1st Av N, Birmingham AL 35203

Financials: SERIES A

Ytel Icon

Ytel

4.15
★★★★★
★★★★★

Phone Numbers | Purchase and manage various types of phone numbers based on your business needs

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Ytel is a contact center platform that helps call centers, marketing and sales teams to easily build SMS and voice capabilities into any application. It helps to increase sales and revenue and improve internal communication.

Highlights
Top Business Usecases : Helpdesk management,Sales call management,Call recording
Top Features : Recording,Alerts: popups & Notifications

Vendor: Ytel

HQ Location: 94 Icon, Lake Forest, California US

Enghouse Interactive Icon

Enghouse Interactive

4.68
★★★★★
★★★★★

Enghouse Interactive - Bring your customers closer to your business

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Highlights
Top Business Usecases : Sales call management,Call recording,Helpdesk management
Top Features : Recording,Personalization

Vendor: Enghouse Interactive

Company Size: 501-1000

HQ Location: Phoenix, AZ

Financials: PRIVATE

RingOver Icon

RingOver

4.43
★★★★★
★★★★★

Simplify your business phone system - RingOver

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Highlights
Top Business Usecases : Helpdesk management,Sales call management,Collaboration
Top Features : Recording,Ticketing,Personalization

Vendor: Ringover Group.

HQ Location: 26 rue Friant, 75014 Paris, France

Intellicon Icon

Intellicon

4.00
★★★★★
★★★★★

Omnichannel Contact Center + Help Desk Software - Intellicon

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Highlights
Top Business Usecases : Engagement management,Helpdesk management,Engaging and following up
Top Features : Ticketing,Personalization,Predictive dialer

Vendor: intellicon.io

Company Size: 11-50

HQ Location: 303, 3rd Floor, Ibrahim Trade Center, Aibak Block, Lahore, Punjab 54000, PK

Financials: NA

Ozonetel Cloud Call Center Solution Icon

Ozonetel Cloud Call Center Solution

4.43
★★★★★
★★★★★

Cloud Call Center software and solutions for business

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Highlights
Top Business Usecases : Sales call management,Helpdesk management,Call recording
Top Features : Recording,Dashboard,Live monitoring

Vendor: Ozonetel Communications Pvt. Ltd.

Company Size: 51-100

HQ Location: 6-3-1090/B, 1st Floor, Mayank Towers, Raj Bhavan Road, Somajiguda, Hyderabad, Telanga 500082, IN

Financials: SEED

Tetherfi Icon

Tetherfi

4.00
★★★★★
★★★★★

Leading provider of communication solutions

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Highlights
Top Business Usecases : Engagement management,Collaboration,Engaging and following up
Top Features : Personalization

Vendor: Tetherfi Pte Ltd

Company Size: 11-50

HQ Location: 60, Paya Leber Road, #06-01 Paya Leber Square, Singapore - 409051

Financials: PRIVATE

vCloud NFV Icon

vCloud NFV

4.09
★★★★★
★★★★★

Network Functions Virtualization (NFV) - vmware.com

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Highlights
Top Business Usecases : Training & onboarding,Sales document management,Lead analytics

Vendor: VMware, Inc.

Company Size: 10001+

HQ Location: Palo Alto, CA

Financials: M&A

Avaya OneCloud UCaaS Icon

Avaya OneCloud UCaaS

4.04
★★★★★
★★★★★

Avaya OneCloud UCaaS Immersive collaboration and video conferencing software with co-browsing, scree-sharing and more

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Highlights
Top Business Usecases : Helpdesk management,Collaboration,Sales call management
Top Features : Recording,Personalization

Vendor: Avaya LLC

HQ Location: 2605 Meridian Parkway Suite 200 Durham, North Carolina 27713, USA

Peopleware Icon

Peopleware

3.79
★★★★★
★★★★★

The AI-native WFM suite for contact centers

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Highlights
Top Business Usecases : Forecasting,Helpdesk management,Contact list management
Top Features : Dashboard,Personalization,Calculator

Vendor: Peopleware GmbH

Company Size: 51-200

HQ Location: Düsseldorf, Deutschland

Financials: PRIVATE

Globitel SpeechLog Call Recorder Icon

Globitel SpeechLog Call Recorder

4.00
★★★★★
★★★★★

SpeechLog Call Recorder - globitel.com

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Highlights
Top Business Usecases : Sales call management,Call recording,Helpdesk management
Top Features : Recording,Personalization

Vendor: Globitel

Company Size: 51-100

HQ Location: Karadsheh Plaza - Wasfi Al Tal Street - 3rd floor, P.O. Box 1786, Amman, 11821, JO

Financials: PRIVATE

OneContact CC Icon

OneContact CC

4.23
★★★★★
★★★★★

OneContact CC - IP-based Multimedia Contact Center ...

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Highlights
Top Business Usecases : Engagement management,Helpdesk management,Customer feedback management
Top Features : Bot,Gamification

Vendor: Collab Inc.

Company Size: 501-1000

HQ Location: Av. D. João II, nº43, 4., Lisbon, 1990-084, PT

Financials: M&A

8x8 Cloud Contact Center Icon

8x8 Cloud Contact Center

3.90
★★★★★
★★★★★

8x8 X Series Cloud Contact Center | One Cloud Solution for all Customer Contacts

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8x8 Cloud Contact Center is a cloud contact center solution that makes it easy to connect and collaborate with agents, employees and customers. It is designed to enable any business to deliver a positive customer experience with a complete multi-channel solution and extensive customer analytics. It boosts agent and employee engagement, collaboration and operational effectiveness for customer success.

Highlights
Top Business Usecases : Conference call management,Call recording,Sales call management
Top Features : Recording,Personalization

Vendor: 8x8, Inc.

Company Size: 501-1000

HQ Location: 675 Creekside Way, Campbell, CA 95008, US

Financials: IPO

CallTower Icon

CallTower

3.65
★★★★★
★★★★★

An Integrated Unified Communications Solution ...

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Highlights
Top Business Usecases : Collaboration,Sales document management,Contract management
Top Features : Recording,Personalization

Vendor: CallTower, Inc.

Company Size: 51-100

HQ Location: 10701 S. River Front Pkwy, Suite 450, South Jordan, UT 84095, US

Financials: PRIVATE

CDC Software Icon

CDC Software

4.00
★★★★★
★★★★★

Telephony-CRM Integration Done Right | CDC Software

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Highlights
Top Business Usecases : Sales call management,Call recording,Helpdesk management
Top Features : Recording,Ticketing,Alerts: popups & Notifications

Vendor: CDC Software LLC

Company Size: 1001-5000

HQ Location: 240 Market Street, Suite 1B, Bloomsburg, PA 17815, US

Financials: M&A

Pressfriendly Icon

Pressfriendly

3.87
★★★★★
★★★★★

PressFriendly - Startup PR

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Highlights
Top Business Usecases : Public relations,Engagement management,Engaging and following up

Vendor: PressFriendly, Inc.

HQ Location: 540 Howard Street, San Francisco, CA 94101, US

Dialer360 Icon

Dialer360

4.50
★★★★★
★★★★★

Call Center Dialer Software to Improve Your Agents Productivity and Improve Sale Leads

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Dialer360 is a complete Contact center solution, that includes all types of dialing software, SMS & Voice broadcasting, CRM integration, DID and Toll Free Numbers, and more. It aims at improving the productivity of Agents and Sales leads.

Highlights
Top Business Usecases : Helpdesk management,Sales call management,Call recording
Top Features : Recording,Predictive dialer

Vendor: Dialer360 LLC.

Company Size: 02-10

HQ Location: USA

Financials: PRIVATE

TCN Icon

TCN

4.25
★★★★★
★★★★★

Cloud-Based Call Center Software Solutions & Phone systems

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TCN is a cloud-based call center software and telemarketing phone systems that scale and flex to meet the business needs. It is used by enterprises, contact centers, BPOs, and collection agencies. It helps to enhance customer relationships and acquire customers.

Highlights
Top Business Usecases : Sales call management,Call recording,Helpdesk management
Top Features : Recording,Dashboard

Vendor: TCN, Inc.

Company Size: 101-250

HQ Location: 162 N. 400 E. B-200 St. George, UT 84770

Financials: PRIVATE

Voyc Icon

Voyc

4.29
★★★★★
★★★★★

Speech Analytics QM Solution

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Voyc is a Call center Software that monitors 100% of contact center interactions with speech analytics AI, identifies complaints and vulnerable customers and improves agent performance. It ensures all the customer calls are effectively monitored for quality assurance and in a way that is scalable, cost-efficient, and objectively accurate.

Highlights
Top Business Usecases : Sales call management,Coaching,Engagement management
Top Features : Alerts: popups & Notifications,Recording

Vendor: Voyc Technologies (Pty) Ltd.

Founded: 2018

Company Size: 1-10

HQ Location: Wilhelmina van Pruisenweg 35, 2595 AN Den Haag

Financials: PRE-SEED

3CLogic Cloud Call Center Icon

3CLogic Cloud Call Center

4.16
★★★★★
★★★★★

Provide the highest standard of customer service

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Highlights
Top Business Usecases : Helpdesk management,Social media analytics,Social media management
Top Features : Dashboard,Recording

Vendor: 3CLogic.

Company Size: 101-250

HQ Location: 3CLogic, 9201 Corporate Blvd. Suite 470, Rockville, Maryland 20850, US

Financials: SERIES B

YouMail Icon

YouMail

3.85
★★★★★
★★★★★

YouMail Visual Voicemail

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Highlights
Top Business Usecases : Conference call management,Sales call management,Helpdesk management
Top Features : Personalization,Recording,Alerts: popups & Notifications

Vendor: YouMail, Inc.

Company Size: 01-10

HQ Location: 43 Corporate Park, Suite 200, Irvine, CA 92606, US

Financials: SERIES B

Call Center Software Icon

Call Center Software

4.72
★★★★★
★★★★★

Management Software | Voicent

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Highlights
Top Business Usecases : Helpdesk management,Sales call management,Communication management
Top Features : Recording,Dashboard,Predictive dialer

Vendor: Voicent Communications Inc.

Company Size: 11-50

HQ Location: 2672 Bayshore Parkway, Mountain View, California 95054, US

Financials: PRIVATE

Evolved Cloud Call Center Icon

Evolved Cloud Call Center

4.34
★★★★★
★★★★★

Cloud Call Center & Cloud Contact Center Solutions | Evolve IP

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Highlights
Top Business Usecases : Helpdesk management,Engagement management,Communication management
Top Features : Feedback surveys

Vendor: Evolve IP, LLC.

Company Size: 51-100

HQ Location: Wayne, PA

Financials: SERIES A

Jet Interactive Icon

Jet Interactive

4.19
★★★★★
★★★★★

Inbound phone call network and analytics

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Highlights
Top Business Usecases : Tracking & monitoring communications,Communication management,Sales call management
Top Features : Recording,SEM,Dashboard

Vendor: Jet Interactive Pty Ltd

HQ Location: 9/28 Clarke Street, Crows Nest, NSW 2065, AU