Tetherfi: Use-Cases, Insights and Reviews | 2026 Cuspera

Tetherfi Secure Assist helped Experian secure its remote contact center operations. Experian needed to keep remote work safe and compliant with rules like GDPR and HIPAA. Tetherfi used Vision AI to w...atch for risky actions, like using phones or letting unauthorized people help. The platform gave Experian real-time monitoring, strong controls, and easy management. Experian kept business running smoothly, stayed compliant, and protected sensitive data.
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Tetherfi Secure Assist helped Transcom boost security for its remote workforce. Transcom needed to ensure security compliance for thousands of work-from-home employees. The company used Tetherfi’s Se...cure Work From Home solution with real-time rules-based triggers and alerts. Advanced biometrics helped prevent unauthorized access and identify risky behavior. The solution led to higher security awareness, better compliance, and improved employee engagement.
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Everise faced a big increase in customer inquiries because of the 2020 U.S. government Covid-19 stimulus checks. They needed to scale their customer support and keep compliance while agents worked fr...om home. Everise used the Tetherfi Edge AI solution to solve these problems. The solution helped them follow clean desk policies and stay compliant without bothering agents. It also allowed for quick setup, saving costs, and kept customer service fast and secure during the lockdown.
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The largest mobile network operator in Singapore wanted to offer better customer service and new buying experiences. They needed to let customers buy plans, get help, and pick up items any time of da...y. They used Tetherfi’s audio, video, and co-browse solutions to launch unmanned stores. The stores use video kiosks and facial recognition for customer help and identification. The unmanned stores now get 99% positive customer experience scores. The company found the platform cost effective and plans to expand it to more locations.
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Singapore’s largest financial institution had high support costs and long wait times with their old voice system. They wanted to move customers to digital channels and improve service. They used Teth...erfi’s call deflect solution to let customers switch from IVR calls to a digital chatbot. This helped lower call costs and reduced the load on their phone system. Service levels improved, customer feedback got better, and fewer people abandoned calls.
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Singapore’s largest financial institution wanted to launch an app-only bank for mobile-first millennials in South East Asia. They needed to move away from expensive voice-based service and lower the ...cost of running their contact center. Tetherfi provided a digital-first solution with concurrent chat handling and intelligent routing. After using the solution, their SLA improved from 70% to 86% in one month. Chat success rates reached 94%, and wait times dropped to less than 15 seconds.
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