Tetherfi: Use-Cases, Insights and Reviews | 2025 Cuspera

Everise faced a big increase in customer inquiries because of the 2020 U.S. government Covid-19 stimulus checks. They needed to scale their customer support and keep compliance while agents worked fr...om home. Everise used the Tetherfi Edge AI solution to solve these problems. The solution helped them follow clean desk policies and stay compliant without bothering agents. It also allowed for quick setup, saving costs, and kept customer service fast and secure during the lockdown.
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Changi Airport Group wanted to offer tele-customer service during the Covid-19 pandemic. They needed to keep human connections while ensuring health and safety. Tetherfi Video helped them provide in-...person services without health risks. The airport now offers 24x7 customer service with no long queues. Travellers get faster help anywhere in the airport. Both travellers and staff stay safe while getting personal service.
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Digibank India wanted to move from a traditional bank to a digital bank. They needed to lower costs and reduce their use of old voice services. Tetherfi gave them in-app chat and callback tools. Now,... one agent can handle both voice and chat. The bank can track chats and callbacks easily. The new system is cheaper and works in more than one country. It also helps the bank serve customers at any time, without needing branches.
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Changi Airport Group wanted to offer banking services after regular hours. They used Tetherfi’s Video Teller Machines with live audio and video. This let customers do banking any time, even at night ...or on holidays. Customers could get debit cards and internet banking tokens on the spot. The solution helped the bank serve customers better and made banking more convenient.
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The largest mobile network operator in Singapore wanted to lower the high costs of making changes to their IVR system. Their old IVR was expensive and slow to update. They used Tetherfi’s Interaction... Workflow Engine to make call flow changes in-house. This made updates faster and more flexible. As a result, they reduced yearly IVR change costs by 80% and improved customer experience.
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The largest mobile network operator in Singapore wanted to offer better customer service and new buying experiences. They needed to let customers buy plans, get help, and pick up items any time of da...y. They used Tetherfi’s audio, video, and co-browse solutions to launch unmanned stores. The stores use video kiosks and facial recognition for customer help and identification. The unmanned stores now get 99% positive customer experience scores. The company found the platform cost effective and plans to expand it to more locations.
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