Tetherfi: Use-Cases, Insights and Reviews | 2026 Cuspera

Everise faced a big increase in customer inquiries because of the 2020 U.S. government Covid-19 stimulus checks. They needed to scale their customer support and keep compliance while agents worked fr...om home. Everise used the Tetherfi Edge AI solution to solve these problems. The solution helped them follow clean desk policies and stay compliant without bothering agents. It also allowed for quick setup, saving costs, and kept customer service fast and secure during the lockdown.
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The largest mobile network operator in Singapore wanted to offer better customer service and new buying experiences. They needed to let customers buy plans, get help, and pick up items any time of da...y. They used Tetherfi’s audio, video, and co-browse solutions to launch unmanned stores. The stores use video kiosks and facial recognition for customer help and identification. The unmanned stores now get 99% positive customer experience scores. The company found the platform cost effective and plans to expand it to more locations.
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Tetherfi Secure Assist helped Transcom boost security for its remote workforce. Transcom needed to ensure security compliance for thousands of work-from-home employees. The company used Tetherfi’s Se...cure Work From Home solution with real-time rules-based triggers and alerts. Advanced biometrics helped prevent unauthorized access and identify risky behavior. The solution led to higher security awareness, better compliance, and improved employee engagement.
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Tetherfi’s omni-channel platform helped Pertamina, Indonesia’s state-owned energy company, connect all customer service channels in one place. Before, Pertamina struggled with disconnected systems an...d slow responses. Now, agents use a single console for calls, social media, and live chat. The solution links with their CRM and adds AI-powered chat and video calls. Pertamina saw higher agent productivity, better control, and improved customer satisfaction.
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The largest mobile network operator in Singapore wanted to lower the high costs of making changes to their IVR system. Their old IVR was expensive and slow to update. They used Tetherfi’s Interaction... Workflow Engine to make call flow changes in-house. This made updates faster and more flexible. As a result, they reduced yearly IVR change costs by 80% and improved customer experience.
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Tetherfi's new IVR system helped OCBC Business Banking reach a 72% call closure rate. The bank faced low IVR usage, high agent workload, and poor customer experience. The solution improved self-servi...ce adoption and reduced costs. Contact center agents now handle more complex tasks. Voice recording and speech analytics support ongoing service improvements.
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