Real-World Case Studies and Customer Success Stories with Tetherfi

Tetherfi’s Edge AI solution helped Asia’s leading regional bank improve customer service. The bank needed real-time speech-to-text transcription and emotion... detection for its contact center agents. Tetherfi delivered a CPU-optimized transcription engine that worked with limited resources. The solution integrated with the bank’s voice gateways and AI tools. The bank now gets accurate live transcriptions, automated summaries, and emotion analysis. This made operations simpler and improved agent support during calls.
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Tetherfi Edge AI Solution helped Asia’s Leading regional Bank improve customer service. The bank needed real-time speech-to-text transcription and emotion... detection for contact center agents. Tetherfi delivered a CPU-optimized transcription engine that worked with the bank’s existing voice gateways. The solution enabled live transcription, emotion analysis, and agent assistance without costly GPU hardware. The bank now benefits from structured transcripts, automated summarization, and easier post-call follow-up.
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Tetherfi’s call deflect solution helped Singapore’s largest financial institution cut call costs and total cost of ownership. The bank moved... from legacy voice to digital chatbot, letting customers switch from IVR to virtual self-assist. Service level agreements improved with multi-channel support. Customer feedback and ratings went up as more digital options became available. Abandonment rates dropped thanks to intelligent routing and concurrent chat handling.
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Tetherfi's intelligent IVR solution helped Maybank boost its call closure rate to 57% and save RM 5 million per month. The bank improved... its average task completion rate to 90% and first attempt completion rate to 59%. Customer satisfaction index rose from 8.85 to 20. The solution reduced service costs and improved customer experience for one of the world's largest banks.
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Tetherfi's new IVR system helped OCBC Business Banking reach a 72% call closure rate. The bank faced low IVR usage,... high agent workload, and poor customer experience. The solution improved self-service adoption and reduced costs. Contact center agents now handle more complex tasks. Voice recording and speech analytics support ongoing service improvements.
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Tetherfi’s in-app customer engagement solutions helped Digibank India cut costs by letting a single agent handle both voice and chat channels. The bank reduced... server costs and scaled the solution across international branches. Digibank India improved customer retention by converting dropped chats to call backs. The platform enabled branchless banking and digital onboarding. After success in one country, Digibank India expanded the solution to Indonesia and Singapore.
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Tetherfi helped OCBC upgrade its business banking IVR system. The new IVR achieved a 72% call closure rate, surpassing targets.... OCBC reduced agent workload and improved customer experience. More customers now use self-service options. Voice recording and speech analytics support ongoing improvements. The solution also brought cost savings and better agent morale.
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Tetherfi helped Singapore’s largest financial institution launch an app-only bank. The goal was to serve mobile-first millennials and reduce reliance... on traditional voice-based service. After implementation, SLA improved from 70% to 86% in just one month. Chat success rates reached 94%, with most issues resolved without escalation. Wait times dropped to under 15 seconds, and abandonment rates stayed low.
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Tetherfi’s in-app customer engagement solutions helped Digibank India reduce costs by letting a single agent handle both voice and chat channels. The bank moved... away from expensive, outdated voice services and grew its branchless banking using digital channels. Digibank India now tracks chat and callback metrics, improving customer retention by converting dropped chats to callbacks. The platform proved cost effective and scalable, supporting expansion to Indonesia and Singapore. Server costs dropped while the bank enabled 24/7 digital banking for customers.
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Tetherfi helped Singapore’s largest financial institution cut call costs and reduce total cost of ownership. The bank used Tetherfi’s call... deflect solution to move IVR calls to a digital chatbot. This gave customers more self-service options and lowered wait times. Service level agreements improved with multi-channel virtual assist. Customer feedback and ratings went up as more people used their preferred channel.
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Tetherfi helped Malaysia's leading bank improve its contact center. The bank's answered calls jumped from 13% to 99.4%. Service level... agreement rates rose from 6.43% and 44% to 93%. Abandoned calls dropped by over 90%. The solution integrated with Avaya Voice Portal and Interaction Centre. The bank saw faster response times and no more de-queued or flow-out calls.
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Tetherfi’s IVR solution helped Maybank improve its call closure rate to 57%. The bank saved RM 5 million each month... by handling 455,000 calls within the IVR system. Task completion rate reached 90%, and first attempt completion rate hit 59%. Customer satisfaction index rose from 8.85 to 20. Maybank reduced service costs and improved customer experience in its business banking service centre.
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Tetherfi’s WebRTC-based Audio Video solution powers Video Teller Machines for banks. Customers can access face-to-face banking services 24/7, even after... regular branch hours. The solution lets users apply for and receive debit cards and internet banking tokens at any time. Banks improve customer service and convenience while managing costs. Live audio and video communication enables banking during emergencies and holidays.
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Tetherfi’s Interaction work flow engine helped the largest mobile network operator in Singapore cut IVR change costs by 80%. The company needed... a modular IVR system to reduce yearly spend and speed up call flow changes. Tetherfi enabled in-house call flow management, faster turnaround, and improved customer experience. The solution also reduced average handling time and improved SLA. The operator now benefits from agile, cost-effective IVR management.
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Tetherfi enabled Singapore's largest mobile network operator to launch unmanned retail stores. These stores use video-assisted kiosks and facial recognition... for 24/7 customer service. Customers can sign up for plans, pay bills, and get SIM replacements anytime. The solution replaced outdated, costly voice-assisted services and reduced server costs. The unmanned stores achieved a 99% positive customer experience score.
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Tetherfi's modular IVR helped Singapore's largest mobile network operator cut IVR maintenance costs by 80%. The company needed a faster,... more agile way to change IVR call flows. Tetherfi’s solution let them make changes in-house, reducing go-to-market time. The new system improved first call resolution and customer experience. The operator now handles call flow updates quickly and efficiently.
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Transcom used Tetherfi’s Secure Assist solution to improve security for its remote workforce. The company needed to ensure security compliance... for thousands of employees working from home. Tetherfi’s solution provided real-time rules-based triggers and alerts, plus advanced biometrics authentication. This helped Transcom reduce risky behavior, increase security compliance, and boost employee engagement. The solution also improved protection of customer and employee data.
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Transcom used Tetherfi’s Secure Assist solution to improve security for its remote workforce. The company needed to ensure security compliance... for thousands of employees working from home. Tetherfi’s solution provided real-time rules-based triggers and alerts, plus advanced biometrics authentication. This helped Transcom reduce risky behavior, increase security compliance, and boost employee engagement. The solution also improved protection of customer and employee data.
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Tetherfi Edge AI helped Everise handle a 400% surge in customer inquiries during the Covid-19 stimulus period. Everise used the... solution to keep remote work secure and compliant for its agents. The platform enforced clean desk policies without intruding on employees. Everise deployed the solution quickly, optimizing costs and maintaining customer experience. The company resolved customer issues faster and more securely, even during lockdowns.
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