CallTower Overview
CallTower delivers advanced cloud communications through its unified solutions, designed to keep businesses connected and productive. This contact center software integrates seamlessly into existing systems, ensuring uninterrupted communication flow. Its cloud-based nature allows for flexibility and scalability, catering to businesses of all sizes. CallTower's solutions are supported by a 24/7/365 service, ensuring reliability and customer satisfaction. The platform's ability to unify communication channels enhances collaboration and operational efficiency, making it a valuable tool for any organization looking to optimize its contact center operations.
Use Cases
Customers recommend Collaboration, Contract Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using CallTower.
Business Priorities
Enhance Customer Relationships and Improve Stakeholder Relations are the most popular business priorities that customers and associates have achieved using CallTower.
CallTower Use-Cases and Business Priorities: Customer Satisfaction Data
CallTower works with different mediums / channels such as Video. and Phone Calls.
CallTower's features include Recording, and Personalization. and CallTower support capabilities include 24/7 Support, Phone Support, Email Support, etc. also CallTower analytics capabilities include Custom Reports, and Analytics.
Reviews
"...Transforming an ancient phone system to a modern call-center experience is not an easy task...." Peer review by User
Peer review evidence (same sources as the product rating summary)
"...2019 CallTower, a global leader in delivering cloud-based enterprise-class unified communications and collaboration solutions, has been awarded the 2019 US Technology Elite Award by US Business News...." US Business News Names CallTower Best 2019 Unified Communications Solutions Company
"...CallTower's Customer Service Level Agreements provide comprehensive details on including scheduled maintenance windows for solution updates. ..." CallTower's Customer Service Level Agreements
"...Tech support is typically helpful...." Peer review by Jim C
CallTower, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
CallTower unlocks advanced cloud communications with unified solutions. Users stay connected, productive, and happy.
CallTower Customer wins, Customer success stories, Case studies
How can CallTower enhance your Collaboration process?
How can CallTower enhance your Contract Management process?
11 buyers and buying teams have used Cuspera to assess how well CallTower solved their Contact Center Software needs. Cuspera uses 256 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
CallTower Launches Enterprise Concierge Program to Deliver Premium Experience for Large-Scale Organizations
Welcome to CallTower TV
Peers used CallTower for collaboration and contract management
CallTower Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (12) |
| Analytics | Read Reviews (1) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (12) |
| Analytics | Read Reviews (1) |
Software Failure Risk Guidance
?for CallTower
Overall Risk Meter
Top Failure Risks for CallTower
CallTower, Inc. News
CallTower Launches High-Touch Concierge Program for Enterprise Clients
CallTower launched its Enterprise Concierge Program on July 30, 2026, targeting large-scale organizations. The program offers strategic pre-sales planning, dedicated implementation management, and enhanced post-sale support, positioning CallTower as a trusted partner in complex deployments.
CallTower and CEO Bret England Honored with Innovation Excellence Award ...
CallTower and its CEO, Bret England, received the Innovation Excellence Award 2026 for their contributions to Unified Communications and customer engagement. The award highlights CallTower's role in modernizing business communications through integrated UC, CC/CX, AI solutions, and global enterprise voice services, emphasizing their commitment to simplifying communications and enhancing customer experiences.
CallTower and CEO Bret England Win Innovation Excellence Award 2026
CallTower and CEO Bret England received the Innovation Excellence Award 2026 for their contributions to modernizing enterprise communications. The award highlights CallTower's leadership in integrating UC, CC/CX, AI solutions, and global voice services, positioning them as a key player in the communications technology landscape.
CallTower and CEO Bret England Honored with Innovation
CallTower and CEO Bret England received the Innovation Excellence Award 2026 for their leadership in modernizing business communications through unified communications and contact center solutions. The award acknowledges CallTower's role in simplifying enterprise communications and enhancing customer engagement globally.
CallTower, Inc. Profile
Company Name
CallTower, Inc.
Company Website
https://www.calltower.com/HQ Location
10701 S. River Front Pkwy, Suite 450, South Jordan, UT 84095, US
Employees
51-100
Social
Financials
PRIVATE
