CallTower Overview

CallTower delivers advanced cloud communications through its unified solutions, designed to keep businesses connected and productive. This contact center software integrates seamlessly into existing systems, ensuring uninterrupted communication flow. Its cloud-based nature allows for flexibility and scalability, catering to businesses of all sizes. CallTower's solutions are supported by a 24/7/365 service, ensuring reliability and customer satisfaction. The platform's ability to unify communication channels enhances collaboration and operational efficiency, making it a valuable tool for any organization looking to optimize its contact center operations.

Use Cases

Customers recommend Collaboration, Contract Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using CallTower.

Other use cases:

  • Partner Marketing
  • Digital Signature
  • Campaign Management
  • Engaging And Following Up
  • Enriching Contact List
  • Trade Show Marketing
  • International Marketing
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Business Priorities

Enhance Customer Relationships and Improve Stakeholder Relations are the most popular business priorities that customers and associates have achieved using CallTower.

Other priorities:

  • Improve Internal Communications
  • Acquire Customers
See all business priorities See less business priorities

CallTower Use-Cases and Business Priorities: Customer Satisfaction Data

CallTower works with different mediums / channels such as Video. and Phone Calls.

CallTower's features include Recording, and Personalization. and CallTower support capabilities include 24/7 Support, Phone Support, Email Support, etc. also CallTower analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Tech support is typically helpful...." Peer review by Jim C

Peer review evidence (same sources as the product rating summary)

"...With many working from home offices, the need for privacy in a video conferencing solution is essential...." Stay Connected. Stay Ahead. - CallTower
"...The Services, as defined in the Service Agreement, have been designed to be reasonably secure from unauthorized usage and intrusions...." CallTower, Inc. Terms of Use for Customers
"...Transforming an ancient phone system to a modern call-center experience is not an easy task...." Peer review by User

CallTower, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

CallTower unlocks advanced cloud communications with unified solutions. Users stay connected, productive, and happy.

CallTower Customer wins, Customer success stories, Case studies

How can CallTower enhance your Collaboration process?

What makes CallTower ideal for Contract Management?

11 buyers and buying teams have used Cuspera to assess how well CallTower solved their Contact Center Software needs. Cuspera uses 256 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

 

CallTower Launches Enterprise Concierge

CallTower has launched its Enterprise Concierge Program, offering a high-touch service model for large-scale organizations. This initiative provides strategic pre-sales planning, dedicated implementa...tion management, and enhanced post-sale support, aiming to foster long-term partnerships and exceed customer expectations. The program is designed to meet the unique needs of enterprise customers, ensuring seamless communication management and strategic collaboration.

Read on →
 

CallTower Launches Enterprise Concierge Program to Deliver Premium ...

CallTower has launched the Enterprise Concierge Program, offering personalized, high-touch support for large-scale organizations. This initiative aims to enhance the enterprise customer journey by pr...oviding strategic pre-sales planning, dedicated implementation management, and enhanced post-sale support. The program is designed to foster long-term partnerships and empower enterprises to achieve their communication goals.

Read on →
 

CallTower Expands Customer Support and Implementation Teams Across EMEA Region

CallTower has enhanced its customer support and implementation teams across the EMEA region, introducing dedicated regional support personnel and streamlined deployment methods. This strategic move a...ims to provide seamless onboarding and advanced technical delivery for enterprises adopting modern cloud communication platforms, ensuring a high standard of care and operational efficiency.

Read on →

Sight & Sound Theatres - Entertainment - Medium

Lancaster, USA

Sight & Sound Theatres switched from an old Cisco phone system to CallTower Operator Connect for Microsoft Teams. This move saved them over $1,000 each month and cut their telecom costs by thousands ...in the first year. They reduced desk phones from 200 to under 100, helping staff work from anywhere. IT teams now spend less time on phone maintenance. The new system supports hybrid work and future growth in live theatre and filmmaking.

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Welcome to CallTower TV

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Peers used CallTower for collaboration and contract management

CallTower Features

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FEATURE RATINGS AND REVIEWS
Custom Reports

3.23/5 ★

Read Reviews (12)
Analytics

2.88/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.23/5 ★

Read Reviews (12)
Analytics

2.88/5 ★

Read Reviews (1)

Software Failure Risk Guidance

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for CallTower

Overall Risk Meter

Low Medium High

Top Failure Risks for CallTower

CallTower, Inc. News

Awards

CallTower and CEO Bret England Honored with Innovation Excellence Award ...

CallTower and its CEO, Bret England, received the Innovation Excellence Award 2026 for their contributions to Unified Communications and customer engagement. The award highlights CallTower's role in modernizing business communications through integrated UC, CC/CX, AI solutions, and global enterprise voice services, emphasizing their commitment to simplifying communications and enhancing customer experiences.

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Awards

CallTower and CEO Bret England Win Innovation Excellence Award 2026

CallTower and CEO Bret England received the Innovation Excellence Award 2026 for their contributions to modernizing enterprise communications. The award highlights CallTower's leadership in integrating UC, CC/CX, AI solutions, and global voice services, positioning them as a key player in the communications technology landscape.

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Partnership

CallTower Expands AI Customer Experience Capabilities Through SESTEK ...

CallTower and SESTEK have expanded their partnership to enhance AI-driven customer experience capabilities. The collaboration introduces conversational AI, speech analytics, voice biometrics, and real-time translation into CallTower's unified communications and contact center portfolio. These new offerings aim to meet rising enterprise demands for AI in customer engagement, targeting real-time agent support and analytics across multivendor CCaaS environments.

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Awards

CallTower Earns Microsoft Calling for Teams Advanced Specialization

CallTower has earned the Microsoft Calling for Teams Advanced Specialization, validating its expertise in deploying and managing Microsoft Teams calling solutions. This recognition highlights CallTower's capability to deliver reliable and scalable enterprise voice solutions globally, reinforcing its strong partnership with Microsoft.

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CallTower, Inc. Profile

Company Name

CallTower, Inc.

Company Website

https://www.calltower.com/

HQ Location

10701 S. River Front Pkwy, Suite 450, South Jordan, UT 84095, US

Employees

51-100

Social

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Financials

PRIVATE