CallTower Overview
CallTower delivers advanced cloud communications through its unified solutions, designed to keep businesses connected and productive. This contact center software integrates seamlessly into existing systems, ensuring uninterrupted communication flow. Its cloud-based nature allows for flexibility and scalability, catering to businesses of all sizes. CallTower's solutions are supported by a 24/7/365 service, ensuring reliability and customer satisfaction. The platform's ability to unify communication channels enhances collaboration and operational efficiency, making it a valuable tool for any organization looking to optimize its contact center operations.
Use Cases
Customers recommend Collaboration, Contract Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using CallTower.
Business Priorities
Enhance Customer Relationships and Improve Stakeholder Relations are the most popular business priorities that customers and associates have achieved using CallTower.
CallTower Use-Cases and Business Priorities: Customer Satisfaction Data
CallTower works with different mediums / channels such as Video. and Phone Calls.
CallTower's features include Recording, and Personalization. and CallTower support capabilities include 24/7 Support, Phone Support, Email Support, etc. also CallTower analytics capabilities include Custom Reports, and Analytics.
Reviews
"...Transforming an ancient phone system to a modern call-center experience is not an easy task...." Peer review by User
CallTower, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
CallTower unlocks advanced cloud communications with unified solutions. Users stay connected, productive, and happy.
CallTower Customer wins, Customer success stories, Case studies
How efficiently Does CallTower manage your Collaboration?
What makes CallTower ideal for Contract Management?
11 buyers and buying teams have used Cuspera to assess how well CallTower solved their Contact Center Software needs. Cuspera uses 256 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Welcome to CallTower TV
Peers used CallTower for collaboration and contract management
CallTower Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (12) |
| Analytics | Read Reviews (1) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (12) |
| Analytics | Read Reviews (1) |
Software Failure Risk Guidance
?for CallTower
Overall Risk Meter
Top Failure Risks for CallTower
CallTower, Inc. News
CallTower's Steve Jacklitch Named Sandler Partners Canada Regional Channel Manager of the Year
Steve Jacklitch from CallTower has been awarded Sandler Partners Canada Regional Channel Manager of the Year. This accolade highlights his leadership in enhancing CallTower's Canadian channel program, fostering strong partnerships, and delivering exceptional client value. The recognition underscores CallTower's commitment to building a world-class team and maintaining a robust partnership with Sandler Partners.
CallTowers Steve Jacklitch Named Sandler Partners Canada Regional Channel Manager of the Year
Steve Jacklitch from CallTower has been named Sandler Partner's Canada Regional Channel Manager of the Year. This award recognizes his leadership and the success of CallTower's Canadian channel team in fostering strong partner relationships and delivering value. The achievement underscores CallTower's commitment to building a world-class team and its partnership with Sandler Partners.
CallTower Receives Prestigious Net Promoter Score (NPS) Award
CallTower received the prestigious Net Promoter Score (NPS) Award at the AVANT Special Forces Summit, recognized for its exceptional customer satisfaction. The award highlights CallTower's commitment to delivering outstanding value through its UCaaS, CCaaS, and collaboration solutions. This recognition underscores the company's dedication to seamless implementation and proactive support, setting a benchmark for excellence in cloud communications.
CallTower Unveils Ascend Teams Contact Center, a Fully Native Microsoft Teams Solution
CallTower Unveils Ascend Teams Contact Center, a Fully Native Microsoft Teams Solution
CallTower, Inc. Profile
Company Name
CallTower, Inc.
Company Website
https://www.calltower.com/HQ Location
10701 S. River Front Pkwy, Suite 450, South Jordan, UT 84095, US
Employees
51-100
Social
Financials
PRIVATE
