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Contact Center Software 2020: Buyers Guide - Page 6

Learn what is Contact Center Software and how to choose the right Contact Center Software

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What is the right solution for you depends on your business context and needs. Let us help you firm up your needs and find you the right-fit solutions. Get your personalized assessment report now!

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Updated By Cuspera

Last updated: Feb 22, 2021

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190 Contact Center Software

neXorce Icon

neXorce

4.00
★★★★★
★★★★★

Call Center Wallboard & Reporting Software | Spectrum Corp.

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Highlights
Top Business Usecases : Helpdesk management,Contact list management,Sending & publishing communications
Top Features : Dashboard,Alerts: popups & Notifications

Vendor: Specorp Inc.

Company Size: 101-250

HQ Location: Houston, TX

Financials: M&A

FocalScope Call Center Icon

FocalScope Call Center

4.00
★★★★★
★★★★★

FocalScope - Customer Service Software And Support Ticket ...

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Highlights
Top Business Usecases : Helpdesk management,Engagement management,Conference call management
Top Features : Recording,Dashboard,Ticketing

Vendor: FocalScope Pte Ltd.

Founded: 2007

Company Size: 1-10

HQ Location: New York, New York, United States

Financials: PRIVATE

C2Perform Icon

C2Perform

4.32
★★★★★
★★★★★

C2Perform - performance management suite

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Highlights
Top Business Usecases : Coaching,Knowledge management,Performance management
Top Features : Gamification,Dashboard,Rewards

Vendor: C^2Perform.

Company Size: 11-50

HQ Location: 300 Colonial Center Drive, Suite 100 Roswell, GA 30076 US

Financials: NA

Cisco Contact Center Icon

Cisco Contact Center

4.23
★★★★★
★★★★★

Cisco Contact Center Solutions - Cisco

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Highlights
Top Business Usecases : Collaboration,Contact list management,Helpdesk management

Vendor: Cisco Systems, Inc.

Founded: 1984

Company Size: 10001+

HQ Location: Corporate Headquarters, 170 West Tasman Dr., San Jose, CA 95134, USA

Financials: IPO

bxp software Icon

bxp software

4.08
★★★★★
★★★★★

Work together with clients to develop unique solutions to their unique problems

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Highlights
Top Business Usecases : Contact list management,Training & onboarding,Helpdesk management

Vendor: Business Express Software, Inc.

Company Size: NA

HQ Location: 48 Western Parkway Business Park, Lower Ballymount Road, Dublin 12

Financials: NA

Eloquant Icon

Eloquant

4.08
★★★★★
★★★★★

eloquant - Customer Relationship Solutions

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Highlights
Top Business Usecases : Customer feedback management,Measuring customer satisfaction,Communication management
Top Features : Feedback surveys

Vendor: Eloquant

Company Size: 1-10

HQ Location: Levallois-Perret, Ile-de-France

Financials: M&A

Verint Coaching Bot Icon

Verint Coaching Bot

4.00
★★★★★
★★★★★

Cogito | Real-time conversational guidance and analytics

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Cogito is a Contact center platform with real-time conversational guidance and analytics. It helps to increase sales and revenue and improve efficiency.

Highlights
Top Business Usecases : Helpdesk management,Engagement management,Engaging and following up

Vendor: Verint Systems, Inc

Company Size: 1001-5000

HQ Location: 175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA

Financials: IPO

Castel Contact Center Icon

Castel Contact Center

4.23
★★★★★
★★★★★

castel.com - CALL CENTER SOFTWARE

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Highlights
Top Business Usecases : Engagement management,Sales call management,Engaging and following up

Vendor: Castel Communications, LLC.

Company Size: 11-50

HQ Location: 3901 Genesee Street, Suite 300, Buffalo, NY 14225, US

Financials: SEED

Enghouse Networks Icon

Enghouse Networks

4.17
★★★★★
★★★★★

Planning, design, operation and support of next generation telecommunications and utility

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Highlights
Top Business Usecases : Call recording,Sales call management,Tracking & monitoring communications
Top Features : Recording

Vendor: Enghouse Networks.

Company Size: 501-1000

HQ Location: 1009 S Whitney Way, Madison, WI 53711, US

Financials: PRIVATE

Super Receptionist Icon

Super Receptionist

4.48
★★★★★
★★★★★

A one-stop Call Management and business CRM solution for businesses across verticals

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Knowlarity’s SuperReceptionist is a Call Management and business CRM solution for businesses across various industries. It helps businesses record customer calls and classify incoming calls. It also provides for recording customer calls for future reference. It can be used across small, medium or large enterprises.

Highlights
Top Business Usecases : Tracking & monitoring communications,Communication management,Collaboration

Vendor: Knowlarity Communications Pvt Ltd

Company Size: 251-500

HQ Location: Singapore

Financials: PRIVATE

Amdocs Media Suite Icon

Amdocs Media Suite

3.92
★★★★★
★★★★★

MEDIA & DIGITAL SERVICES - amdocs.com

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Highlights
Top Business Usecases : Helpdesk management,Tracking & monitoring communications,Communication management
Top Features : Personalization

Vendor: Amdocs Ltd.

Company Size: 10001+

HQ Location: Chesterfield, MO

Financials: IPO

OnAvaya Icon

OnAvaya

4.09
★★★★★
★★★★★

OnAvaya™ – Google Cloud Platform

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Highlights
Top Business Usecases : Collaboration,Sales call management,Engagement management

Vendor: Avaya LLC

HQ Location: 2605 Meridian Parkway Suite 200 Durham, North Carolina 27713, USA

Enfonica Icon

Enfonica

4.00
★★★★★
★★★★★

Cloud Telco and APIs for SMS and Voice

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Enfonica is a simple and cost-efficient way to allow customers to send SMS with the ability to build entire communication experiences that delight customers and fulfill their needs. It also provides businesses autonomy to control their telecommunications.

Highlights
Top Business Usecases : Communication management,Sending & publishing communications,Training & onboarding
Top Features : Alerts: popups & Notifications,Dashboard

Vendor: Enfonica Pty Ltd

HQ Location: Level 11/88 Tribune Street, South Brisbane, QLD, 4101.

Avaya OneCloud Icon

Avaya OneCloud

4.00
★★★★★
★★★★★

Avaya OneCloud Private Delivery

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Highlights
Top Business Usecases : Collaboration,Engagement management,Customer feedback management
Top Features : Alerts: popups & Notifications

Vendor: Avaya LLC

HQ Location: 2605 Meridian Parkway Suite 200 Durham, North Carolina 27713, USA

AnswerConnect Icon

AnswerConnect

4.00
★★★★★
★★★★★

Live Answering Services Tour | AnswerConnect

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Highlights
Top Business Usecases : Engagement management,Engaging and following up,Capturing leads

Vendor: AnswerConnect, LLC.

Company Size: 501-1,000

HQ Location: PO Box 80040, Portland, OR 97280, US

Financials: PRIVATE

Ring.io Icon

Ring.io

4.09
★★★★★
★★★★★

The sales telephony platform that will turbo-boost team results

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Highlights
Top Business Usecases : Sales call management,Communication management,Call recording
Top Features : Live monitoring,Recording,Templates

Vendor: Ringio

Founded: 2009

Company Size: 1-10

HQ Location: 570 Herndon Parkway #400,Herndon, VA 20170

Financials: SEED

NEC Integrated Biometric Workspace Icon

NEC Integrated Biometric Workspace

4.05
★★★★★
★★★★★

Technology For Reliable Identity Authentication And Authorization

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Highlights
Top Business Usecases : Sales call management,Call recording,Collaboration
Top Features : Recording

Vendor: NEC Corporation of America

Company Size: 10001+

HQ Location: Irving, Texas

Financials: IPO

ia.Enterprise Icon

ia.Enterprise

4.00
★★★★★
★★★★★

CXM, Process Automation & WFO Software | OnviSource

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Highlights
Top Business Usecases : Call recording,Sales call management,Helpdesk management
Top Features : Recording,Capture screen,Feedback surveys

Vendor: OnviCord

Company Size: NA

HQ Location: 1255 West 15th Street, Suite 620 Plano, Texas 75075, US

Financials: NA

NICE Interaction Analytics Icon

NICE Interaction Analytics

4.11
★★★★★
★★★★★

Smarter analytics on every interaction

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Highlights
Top Business Usecases : Engagement management,Customer feedback management,Measuring customer satisfaction

Vendor: NICE Ltd.

Company Size: 5001-10000

HQ Location: 221 River St, Hoboken, New Jersey 07030, US

Financials: IPO

Sharpencx Contact Center Icon

Sharpencx Contact Center

4.00
★★★★★
★★★★★

Sharpen: The Agent-First Contact Center Platform

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Highlights
Top Business Usecases : Customer feedback management,Measuring customer satisfaction,Engagement management
Top Features : Feedback surveys,Recording

Vendor: Sharpen Technologies, Inc

Founded: 2011

Company Size: 51-100

HQ Location: 211 N. Pennsylvania Street, 4th Floor, Indianapolis, IN 46204

Financials: PRIVATE

AuguTech Icon

AuguTech

4.54
★★★★★
★★★★★

Optimizing Call Centers

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Highlights
Top Business Usecases : Call recording,Sales call management,Contact list management
Top Features : Recording,Personalization

Vendor: Augutech Corporation

HQ Location: 777 Brickell Avenue, Suite 500, Miami, Florida 33131, USA

Akio Unified Icon

Akio Unified

4.00
★★★★★
★★★★★

Akio.Cx, omnichannel customer service software

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Highlights
Top Business Usecases : Engagement management,Campaign management,Public relations

Vendor: Akio

Company Size: 11-50

HQ Location: 43 rue de Dunkerque,PARIS, FR

Financials: PRIVATE

Streamwide Team on the Run Icon

Streamwide Team on the Run

4.60
★★★★★
★★★★★

Team On The Run - Streamwide: THE ALL IN ONE APP FOR ENTERPRISE

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Highlights
Top Business Usecases : Collaboration,Workflow management,Sales document management
Top Features : Personalization

Vendor: Streamwide S.A

HQ Location: 1099 Wall Street West, Suite, 354 Lyndhurst, New Jersey 07071, USA

Voxia Icon

Voxia

4.39
★★★★★
★★★★★

Platform for Making Human-like AI Phone Calls

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Amy is a meeting preparation tool that saves times by generating custom AI powered briefs on the prospects to sell more. It helps to save time otherwise spent on meeting prep, Receive actionable insights on every prospect, and Navigate every interaction confidently.

Highlights
Top Business Usecases : Meeting management,Sales call management,Calendar management
Top Features : Personalization,Bot

Vendor: Voxia, Amy Insight inc.

Company Size: 11-50

HQ Location: 114 Yigal Alon St. , 14th Floor, WeWork, Tel Aviv, IL

Financials: SEED