Amdocs Media Suite Overview

Amdocs-media-suite enhances digital subscription management. Users benefit from improved OTT and subscription partner management.

Use Cases

Customers recommend Helpdesk Management, Tracking & Monitoring Communications, Monitoring Social Media, as the business use cases that they have been most satisfied with while using Amdocs Media Suite.

Other use cases:

  • Offer Management
  • Generation Of New Leads
  • Training & Onboarding
  • Relationship Management
  • Engaging And Following Up
  • Order Management
  • Content Curation
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Business Priorities

Enhance Customer Relationships and Enter New Markets Internationally Or Locally are the most popular business priorities that customers and associates have achieved using Amdocs Media Suite.

Other priorities:

  • Grow Market Share
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Amdocs Media Suite Use-Cases and Business Priorities: Customer Satisfaction Data

Amdocs Media Suite works with different mediums / channels such as Phone Calls. Social Media. and Omnichannel.

Amdocs Media Suite's features include Personalization. and Amdocs Media Suite support capabilities include Phone Support, 24/7 Support, Email Support, etc. also Amdocs Media Suite analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Amdocs Customer Management offers applications for customer support, help desk, call center, self service and social media monitoring...." Peer review

Amdocs Media Suite, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Amdocs Media Suite

Top Industries

  • Utilities

Popular in

  • Enterprise

Amdocs Media Suite is popular in Utilities, and is widely used by Enterprise,

Amdocs Media Suite Customer wins, Customer success stories, Case studies

Why is Amdocs Media Suite the best choice for Helpdesk Management?

11 buyers and buying teams have used Cuspera to assess how well Amdocs Media Suite solved their Contact Center Software needs. Cuspera uses 134 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

lightning

Peers used Amdocs Media Suite for helpdesk management and tracking & monitoring communications

Amdocs Media Suite Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.05/5 ★

Read Reviews (5)
Custom Reports

4.02/5 ★

Read Reviews (3)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.05/5 ★

Read Reviews (5)
Custom Reports

4.02/5 ★

Read Reviews (3)

Software Failure Risk Guidance

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for Amdocs Media Suite

Top Failure Risks for Amdocs Media Suite

Amdocs Ltd. News

Product

Amdocs Introduces aOS : An Agentic Operating System for Telecommunications

Amdocs has launched aOS, an agentic operating system designed for telecommunications. This system integrates generative AI into telecom operations, enhancing customer and employee experiences and driving efficiency. aOS supports complex workflows across BSS/OSS environments and is backed by strategic partnerships with NVIDIA, Microsoft, Google, and AWS.

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Executive

Amdocs Announces Shimie Hortig to Succeed Shuky Sheffer as President and CEO, Effective March 31, 2026 - The Globe and Mail

Amdocs announced Shimie Hortig will succeed Shuky Sheffer as President and CEO, effective March 31, 2026. Hortig, currently Group President of the Americas Business Group, is recognized for his strategic vision and leadership. Sheffer is retiring after transforming Amdocs into a cloud-native, AI-enabled leader. The transition aims to enhance Amdocs' role in digital and GenAI transformation.

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Financial

Amdocs Limited Reports First Quarter Fiscal 2026 Results - The Globe and Mail

Amdocs reported Q1 fiscal 2026 revenue of $1.16 billion, a 4.1% increase year-over-year. The company announced a strategic multi-year agreement with T-Mobile USA and the introduction of aOS, a new operating system for telecommunications. Amdocs completed the acquisition of Matrixx Software, enhancing its offerings for major telecom clients. The company reiterated its fiscal 2026 revenue growth outlook of 1.0%-5.0% in constant currency.

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Partnership

VIDAA Selects Amdocs MarketONE to Power a New Generation of OTT Subscription and Streaming Bundles on Smart TVs - accessnewswire.com

VIDAA has chosen Amdocs' MarketONE platform to enhance its Smart TV offerings with OTT subscription and streaming bundles. This collaboration allows VIDAA to offer seamless access to streaming services directly from the TV, leveraging MarketONE's Partner Ecosystem Management and Commerce Engine. This strategic move aims to simplify user experience and expand OTT providers' reach via Smart TVs.

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Amdocs Ltd. Profile

Company Name

Amdocs Ltd.

Company Website

https://www.amdocs.com/

HQ Location

Chesterfield, MO

Employees

10001+

Social

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Financials

IPO