Amdocs Media Suite Overview
Amdocs-media-suite enhances digital subscription management. Users benefit from improved OTT and subscription partner management.
Use Cases
Customers recommend Helpdesk Management, Tracking & Monitoring Communications, Monitoring Social Media, as the business use cases that they have been most satisfied with while using Amdocs Media Suite.
Business Priorities
Enhance Customer Relationships and Enter New Markets Internationally Or Locally are the most popular business priorities that customers and associates have achieved using Amdocs Media Suite.
Amdocs Media Suite Use-Cases and Business Priorities: Customer Satisfaction Data
Amdocs Media Suite works with different mediums / channels such as Phone Calls. Social Media. and Omnichannel.
Amdocs Media Suite's features include Personalization. and Amdocs Media Suite support capabilities include Phone Support, 24/7 Support, Email Support, etc. also Amdocs Media Suite analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Amdocs Customer Management provide wide range of applications for multi channel selling, sales order management, sales force automation , inventory management,help desk, call center, self service and social media monitoring...." Peer review by Ank P, Mr
Amdocs Media Suite, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Amdocs Media Suite
Top Industries
- Utilities
Popular in
- Enterprise
Amdocs Media Suite is popular in Utilities, and is widely used by Enterprise,
Comprehensive Insights on Amdocs Media Suite Use Cases
What benefits does Amdocs Media Suite offer for Helpdesk Management?
12+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Amdocs Media Suite solved their Contact Center Software needs. Cuspera uses 134 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Peers used Amdocs Media Suite for helpdesk management and tracking & monitoring communications
Amdocs Media Suite Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (5) |
| Custom Reports | Read Reviews (3) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (5) |
| Custom Reports | Read Reviews (3) |
Software Failure Risk Guidance
?for Amdocs Media Suite
Top Failure Risks for Amdocs Media Suite
Amdocs Ltd. News
PLDT Goes Live with the Amdocs Customer Engagement Platform to Redefine Customer Experiences
PLDT has launched the Amdocs Customer Engagement Platform to enhance its customer experience operations. This deployment enables PLDT to deliver more personalized, efficient, and responsive digital interactions for its users, leveraging Amdocs advanced telecom software solutions.
Amdocs Launches MVNO&GO SaaS Platform to Simplify MVNO Connectivity
Amdocs introduced MVNO&GO, a cloud-native SaaS platform that streamlines the launch and scaling of mobile virtual network operators (MVNOs). MVNO&GO offers AI-powered, modular tools for rapid deployment, supporting digital-first brands, wholesale MVNOs, and IoT providers. The platform leverages Amdocs connectX for customer management and monetization, enabling businesses to deliver digital connectivity services in weeks.
DTW 2025: Amdocs Unveils MVNO&GO: A SaaS Platform to Accelerate Digital Connectivity for MVNOs - Yahoo Finance
Amdocs introduced MVNO&GO, a SaaS platform designed to help mobile virtual network operators (MVNOs) rapidly launch and scale digital connectivity services. MVNO&GO offers cloud-native, modular solutions for onboarding, customer management, and monetization, enabling faster time-to-market and operational agility for telecom providers targeting digital-first consumers.
From Generic to Verticalized: Amdocs Unveils a Standard for Skilled, Trustworthy Telco-Grade AI Agents - Yahoo Finance
Amdocs has introduced a new standard for telco-grade AI agents, focusing on verticalized, trustworthy, and skilled artificial intelligence tailored for telecommunications. The initiative leverages the amAIz platform, enabling service providers to deploy generative AI solutions that address industry-specific requirements such as security, compliance, and operational excellence. This move aims to accelerate AI adoption in telecom, offering advanced copilots and use cases designed for network automation and customer engagement.
Amdocs Ltd. Profile
Company Name
Amdocs Ltd.
Company Website
https://www.amdocs.com/HQ Location
Chesterfield, MO
Employees
10001+
Social
Financials
IPO
