Amdocs Media Suite Overview
Amdocs-media-suite enhances digital subscription management. Users benefit from improved OTT and subscription partner management.
Use Cases
Customers recommend Helpdesk Management, Tracking & Monitoring Communications, Monitoring Social Media, as the business use cases that they have been most satisfied with while using Amdocs Media Suite.
Business Priorities
Enhance Customer Relationships and Enter New Markets Internationally Or Locally are the most popular business priorities that customers and associates have achieved using Amdocs Media Suite.
Amdocs Media Suite Use-Cases and Business Priorities: Customer Satisfaction Data
Amdocs Media Suite works with different mediums / channels such as Phone Calls. Social Media. and Omnichannel.
Amdocs Media Suite's features include Personalization. and Amdocs Media Suite support capabilities include Phone Support, 24/7 Support, Email Support, etc. also Amdocs Media Suite analytics capabilities include Analytics, and Custom Reports.
Reviews
"...millions of mobility customer and enterprise customer data stored in amdocs customer management platform, generating leads from CRM, thousands of call center employee using CRM and giving support to customers.thousands of data plans and mobility plans are stored.it s very easy for call center agent to use amdocs platform...." Peer review by Ank P, Mr
Amdocs Media Suite, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Amdocs Media Suite
Top Industries
- Utilities
Popular in
- Enterprise
Amdocs Media Suite is popular in Utilities, and is widely used by Enterprise,
Comprehensive Insights on Amdocs Media Suite Use Cases
What benefits does Amdocs Media Suite offer for Helpdesk Management?
12+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Amdocs Media Suite solved their Contact Center Software needs. Cuspera uses 134 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Peers used Amdocs Media Suite for helpdesk management and tracking & monitoring communications
Amdocs Media Suite Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (5) |
| Custom Reports | Read Reviews (3) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (5) |
| Custom Reports | Read Reviews (3) |
Software Failure Risk Guidance
?for Amdocs Media Suite
Top Failure Risks for Amdocs Media Suite
Amdocs Ltd. News
PLDT Goes Live with the Amdocs Customer Engagement Platform to Redefine Customer Experiences
PLDT has launched the Amdocs Customer Engagement Platform to enhance its customer experience operations. This deployment enables PLDT to deliver more personalized, efficient, and responsive digital interactions for its users, leveraging Amdocs advanced telecom software solutions.
Amdocs Customer Engagement Platform Goes Live on PLDT Network
PLDT, a major telecom operator in the Philippines, has deployed the Amdocs Customer Engagement Platform across its network. This rollout enables PLDT to enhance digital customer interactions, streamline service delivery, and accelerate its digital transformation strategy. The Amdocs platform supports advanced customer experience management and operational agility for large-scale communications service providers.
Amdocs Expands Generative AI Suite , amAIz , with New Network Agents
Amdocs expands its amAIz Suite with new generative AI network agents, utilizing NVIDIA AI Enterprise and AWS to enhance network design, planning, deployment, troubleshooting, and healing.
IT News Online - Amdocs Expands Generative AI Suite , amAIz , with New Network Agents
Amdocs has expanded its amAIz generative AI suite by introducing new network agents that utilize NVIDIA AI Enterprise and AWS to enhance network design, planning, deployment, and troubleshooting, aiming to simplify and accelerate autonomous network operations.
Amdocs Ltd. Profile
Company Name
Amdocs Ltd.
Company Website
https://www.amdocs.com/HQ Location
Chesterfield, MO
Employees
10001+
Social
Financials
IPO
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