Amdocs Media Suite Overview
Amdocs-media-suite enhances digital subscription management. Users benefit from improved OTT and subscription partner management.
Use Cases
Customers recommend Helpdesk Management, Tracking & Monitoring Communications, Monitoring Social Media, as the business use cases that they have been most satisfied with while using Amdocs Media Suite.
Business Priorities
Enhance Customer Relationships and Enter New Markets Internationally Or Locally are the most popular business priorities that customers and associates have achieved using Amdocs Media Suite.
Amdocs Media Suite Use-Cases and Business Priorities: Customer Satisfaction Data
Amdocs Media Suite works with different mediums / channels such as Phone Calls. Social Media. and Omnichannel.
Amdocs Media Suite's features include Personalization. and Amdocs Media Suite support capabilities include Phone Support, 24/7 Support, Email Support, etc. also Amdocs Media Suite analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Amdocs Customer Management provide wide range of applications for multi channel selling, sales order management, sales force automation , inventory management,help desk, call center, self service and social media monitoring...." Peer review by Ank P, Mr
Amdocs Media Suite, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Amdocs Media Suite
Top Industries
- Utilities
Popular in
- Enterprise
Amdocs Media Suite is popular in Utilities, and is widely used by Enterprise,
Comprehensive Insights on Amdocs Media Suite Use Cases
What makes Amdocs Media Suite ideal for Helpdesk Management?
11 buyers and buying teams have used Cuspera to assess how well Amdocs Media Suite solved their Contact Center Software needs. Cuspera uses 134 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Peers used Amdocs Media Suite for helpdesk management and tracking & monitoring communications
Amdocs Media Suite Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (5) |
| Custom Reports | Read Reviews (3) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (5) |
| Custom Reports | Read Reviews (3) |
Software Failure Risk Guidance
?for Amdocs Media Suite
Top Failure Risks for Amdocs Media Suite
Amdocs Ltd. News
Amdocs 2025 Q3 Earnings Strong Performance as Net Income Surges 9.8%
Amdocs reported a 9.8% increase in net income for Q3 2025, despite an 8.4% revenue decline. Earnings per share rose by 13.9%. CEO Elad Schaffer announced a $500 million investment in AI R&D and projected 6% revenue growth for Q4, driven by demand for 5G and cloud solutions. Amdocs maintains profitability through strategic automation investments.
Amdocs to lay off hundreds, adjusts to AI with new division
Amdocs is restructuring to focus on AI, creating a new GenAI & Data division led by Ilan Sade. This move aims to integrate AI into all products and services, positioning Amdocs as a global AI leader. The restructuring includes laying off hundreds of employees to enhance business efficiency and competitive strength.
Telkom South Africa Successfully Modernizes its Legacy Business Support Systems with Amdocs Cloud-Native Customer Experience Suite - Voice of Alexandria
Telkom South Africa has successfully modernized its legacy business support systems using Amdocs' cloud-native Customer Experience Suite. This transformation supports approximately 25 million subscribers, enabling Telkom to launch new services faster and enhance customer engagement. The upgrade includes a scalable, secure platform with open APIs and 5G capabilities, marking a significant step in Telkom's digital strategy.
A1 Macedonia Selects Amdocs to Modernize its Monetization Platforms - FinancialContent
A1 Macedonia has selected Amdocs to modernize its monetization platforms, enhancing agility, security, and operational efficiency. Amdocs will deploy its billing, charging, and product catalog solutions to support A1 Macedonia's digital growth and improve customer experiences.
Amdocs Ltd. Profile
Company Name
Amdocs Ltd.
Company Website
https://www.amdocs.com/HQ Location
Chesterfield, MO
Employees
10001+
Social
Financials
IPO
