Amdocs Media Suite Overview
Amdocs-media-suite enhances digital subscription management. Users benefit from improved OTT and subscription partner management.
Use Cases
Customers recommend Helpdesk Management, Tracking & Monitoring Communications, Monitoring Social Media, as the business use cases that they have been most satisfied with while using Amdocs Media Suite.
Business Priorities
Enhance Customer Relationships and Enter New Markets Internationally Or Locally are the most popular business priorities that customers and associates have achieved using Amdocs Media Suite.
Amdocs Media Suite Use-Cases and Business Priorities: Customer Satisfaction Data
Amdocs Media Suite works with different mediums / channels such as Phone Calls. Social Media. and Omnichannel.
Amdocs Media Suite's features include Personalization. and Amdocs Media Suite support capabilities include Phone Support, 24/7 Support, Email Support, etc. also Amdocs Media Suite analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Amdocs Customer Management offers applications for customer support, help desk, call center, self service and social media monitoring...." Peer review
Amdocs Media Suite, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Amdocs Media Suite
Top Industries
- Utilities
Popular in
- Enterprise
Amdocs Media Suite is popular in Utilities, and is widely used by Enterprise,
Comprehensive Insights on Amdocs Media Suite Use Cases
Why is Amdocs Media Suite the best choice for Helpdesk Management?
11 buyers and buying teams have used Cuspera to assess how well Amdocs Media Suite solved their Contact Center Software needs. Cuspera uses 134 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Peers used Amdocs Media Suite for helpdesk management and tracking & monitoring communications
Amdocs Media Suite Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (5) |
| Custom Reports | Read Reviews (3) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (5) |
| Custom Reports | Read Reviews (3) |
Software Failure Risk Guidance
?for Amdocs Media Suite
Top Failure Risks for Amdocs Media Suite
Amdocs Ltd. News
Amdocs Recognized as the #1 Pacesetter in Counterpoint Research's 2025 Entitlement Server Rankings, Highlighting Leadership in eSIM
Amdocs has been recognized as the top Pacesetter in Counterpoint Research's 2025 Entitlement Server Rankings, highlighting its leadership in eSIM technology. Amdocs' eSIM Cloud platform, which integrates orchestration and entitlement servers, is used by over 40 operators globally. This recognition underscores Amdocs' ability to deliver large-scale deployments and its role in advancing eSIM adoption across various sectors.
Amdocs Management Limited: Optimum Signs Multi-Year Agreement with Amdocs to Support Their Business Modernization
Optimum has signed a multi-year agreement with Amdocs to enhance its business modernization using Amdocs' AI-native solutions. The collaboration focuses on improving Optimum's broadband and video services through Amdocs' amAIz Suite, which includes AI-powered tools like Bill Presenter and GenAI Care Agent to streamline billing and customer care operations.
Optimum Signs Multi-Year Agreement with Amdocs to Support Their Business Modernization - ACCESS Newswire
Optimum has signed a multi-year agreement with Amdocs to enhance its business modernization efforts using Amdocs' AI-native solutions. The collaboration focuses on deploying Amdocs' amAIz Suite, including AI-powered tools like Bill Presenter and GenAI Care Agent, to modernize Optimum's billing infrastructure and improve customer experiences.
Amdocs 2025 Q3 Earnings Strong Performance as Net Income Surges 9.8%
Amdocs reported a 9.8% increase in net income for Q3 2025, despite an 8.4% revenue decline. Earnings per share rose by 13.9%. CEO Elad Schaffer announced a $500 million investment in AI R&D and projected 6% revenue growth for Q4, driven by demand for 5G and cloud solutions. Amdocs maintains profitability through strategic automation investments.
Amdocs Ltd. Profile
Company Name
Amdocs Ltd.
Company Website
https://www.amdocs.com/HQ Location
Chesterfield, MO
Employees
10001+
Social
Financials
IPO
